《在故障管理系统中利用高级自动化功能.pdf》由会员分享,可在线阅读,更多相关《在故障管理系统中利用高级自动化功能.pdf(41页珍藏版)》请在三个皮匠报告上搜索。
1、#CiscoLive#CiscoLiveRohit Bhagat,Customer Experience Product ManagerTony Phelps,Leader Product Management,Customer ExperienceBRKOPS-2176Automated Fault Management(AFM)Leveraging Advanced Automation capabilities in the Fault Management System 2023 Cisco and/or its affiliates.All rights reserved.Cisco
2、 Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex
3、spaceHowWebex spaces will be moderated by the speaker until June 9,2023.1234https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKOPS-21763#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAgendaBusiness Challenges and OutcomesSolution ArchitectureDash
4、board SnapshotsVideo DemoCase StudyValue RealizationRoadmapConclusionBRKOPS-21764Business Challenges and Outcomes 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveChallengesChallengesDetect and trackCategorize and prioritizeInvestigate and resolveDocument and closure“Fix it
5、 forever”Improve time to resolutionProvide potential for preventionJump start troubleshootingProvide Remediation notificationsAutomate collection of specific dataCommunicate via ticket updatesOutcomesOutcomesFault Detection Why does it matter?BRKOPS-21766 2023 Cisco and/or its affiliates.All rights
6、reserved.Cisco Public#CiscoLiveFault Management Timeline7TIMETIME7.Vendor collaboration8.Resolution1.Fault event2.Event detection3.Initial response4.Internal ticketing5.Internal troubleshooting6.Vendor ticketingFaster remediation Faster remediation-Integrate Ciscos Intellectual Capital into the cust
7、omers IT workflow with near real-time event detectionReduced operating costs,enabling faster Reduced operating costs,enabling faster outcomes outcomes-Automated support case creation,notification,and embedded device details,including crash files7.Vendor collaboration8.Resolution1.Fault eventTraditio
8、nal ApproachPower of AutomationBRKOPS-21767 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive8BRKOPS-2176What is Automated Fault Management?Combines automated detection and machine learning,powered by Cisco intellectual capital to speed fault identification,troubleshooting
9、and resolution timesAutomated Automated detectiondetectionMachine Machine learninglearningFasterFasterFault identificationTroubleshootingTime to resolutionPowered by Cisco intellectual capitalSolution Architecture 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAutomated F
10、ault Management ArchitectureCustomer NetworkAFM InstanceAFM Instance1.Fault event(5 sec)2.AFM Data Collection(5 min)0.Signature update(=15mins)Customer NetworkCiscoSmartbondingITSMEmail/WebexCisco TAC5.Data via APIInternetML/DataRulesHourly SyncQuarterly Sprints+Ad-hocBRKOPS-217610Dashboard Snapshot
11、s 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive12BRKOPS-2176Alarm total1Signatures detectedAlarm distribution by device series5TAC cases by month62TAC case countConnected device countTop device signaturesTop device series7843 2023 Cisco and/or its affiliates.All rights
12、reserved.Cisco Public#CiscoLive13BRKOPS-2176Devices being monitored by AFM can be seen in this tab.2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive14BRKOPS-2176If an event matches a signature on a device an alarm is created on this tab.14 2023 Cisco and/or its affiliates.A
13、ll rights reserved.Cisco Public#CiscoLive15BRKOPS-2176Signatures are created/modified and mapped to a product series in this tab.2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKOPS-217616Signatures are created/modified and mapped to a product series in this tab.Video De
14、mo 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSwagger UI(Interactive API)BRKOPS-217618 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSwagger UI(Interactive API)BRKOPS-217619 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public
15、#CiscoLiveLogin APIBRKOPS-217620 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEvents APIBRKOPS-217621 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDevice APIBRKOPS-217622 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cis
16、coLiveDevices in AFMBRKOPS-217623Case Study 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLarge Multinational Service Provider“$8 million outage reduction saving over 12 months”“Overall time to resolution decreased by 25%.”BRKOPS-217625 2023 Cisco and/or its affiliates.A
17、ll rights reserved.Cisco Public#CiscoLiveLarge Multinational Bank“$5 million projected savings in laborcosts,over 12 months”Problem resolution cut by 50%per incident.26BRKOPS-2176 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public27BRKOPS-2176Improved MTTRImproved MTTR 25%reduction of
18、 global TTRReduced costs(customer agreed value)Reduced costs(customer agreed value)OPEX ImpactEnhanced capabilitiesEnhanced capabilities Advanced troubleshootingService provider customer challengeToo much monitoring noiseTime to resolution too longOpEx costs were too highCase management complexityOu
19、tcomesAFM is opening 40%of cases on averageSignature counts per platform:Cisco 8000/spitfire=110 ASR 9000=335 NCS 5500=158 CBR8 IOS-XE=54 Nexus(NXOS)=6990 day assessment:2301 alarms(events detected)995 alarms tied to SRs 403 automated case creations Value Realization 2023 Cisco and/or its affiliates
20、.All rights reserved.Cisco Public#CiscoLive29BRKOPS-2176Value realizationOutage detection time reduced by 75%Resolution time reduced by 50%50%75%Significant savings in outage and labor costs+7.9k hours saved compared to manual case opening 2023 Cisco and/or its affiliates.All rights reserved.Cisco P
21、ublic#CiscoLive30BRKOPS-2176Innovation in support services automation Automated Fault ManagementWinner of TSIA 2021 award*TSIA Technology&Services Industry Association-https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCurrent Supported PlatformsCisco ASA 5500Cisco Fi
22、repower 1K/2100/4100/9300SecuritySP Packet Core:StarOSMobilityCall managerUnity ConnectionCollaborationNexus 4k/5k/7k ACI:APICCompute:UCS-C,-BDC and CloudCisco Industrial Ethernet 3k/4k/5k Series SwitchesCisco 800 Series Industrial Integrated Services RoutersIoTCisco ASR 9K/8K/1K/900/8000Cisco NCS 4
23、K/5K/6KCisco Catalyst 3k/4k/6k/7k/9kRouting and SwitchingBRKOPS-217631Roadmap 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRoadmapExpand coverage across architectureIOT,Collab,SDWAN Expand APIsData accessible via APIsTelemetry Anomaly detectionML capability to monitor a
24、nomalies based on telemetry dataPattern PredictionPattern identification to predict faults before it happensAutomated RemediationConsume automated remediation into existing workflowsBRKOPS-217633 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveHow do you get AFM34BRKOPS-21
25、76https:/ Critical Serviceshttps:/ CloudThis is in roadmap.To be announced in near future.Stand-alone*Want more information?Want more information?Talk to your Cisco partners or sales representatives 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCustomer BenefitsAccess to
26、 Global library of signatures(1000+ICs)Automated data collectionReduced troubleshooting timeSavings in OpExImproved Time To ResolveBRKOPS-217635 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive36BRKOPS-217636BRKOPS-2176What is Automated Fault Management?Combines automated
27、detection and machine learning,powered by Cisco intellectual capital to speed fault identification,troubleshooting and resolution timesAutomated Automated detectiondetectionMachine Machine learninglearningFasterFasterFault identificationTroubleshootingTime to resolutionPowered by Cisco intellectual
28、capital 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFill out your session surveys!Attendees who fill out a minimum of four session surveys and the overall event survey will get Cisco Live-branded socks(while supplies last)!These points help you get on the leaderboard a
29、nd increase your chances of winning daily and grand prizesAttendees will also earn 100 points in the Cisco Live Challenge for every survey completed.BRKOPS-217637 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook yo
30、ur one-on-oneMeet the Engineer meetingAttend the interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit the On-Demand Library for more sessions at www.CiscoL you#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive40Gamify your Cisco Live experience
31、!Get points Get points for attending this session!for attending this session!Open the Cisco Events App.Click on Cisco Live Challenge in the side menu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the QR code:How:123440 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKOPS-2176#CiscoLive