1、 Authors Hardik Khatri, Analyst Sam Fenwick, Senior Analyst Ian Fogg, VP Analysis Opensignal active userbase: Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive o
2、n wireless networks. Total Devices Total Measurements Data Collection Period 37,836,754 128,131,428,824 Oct 10, 2019 Jan 10, 2020 2 Mobile Network Experience Report The State of Mobile Games Experience in the 5G Era Our Metrics In Opensignals unique new measure of multiplayer mobile Games Experience
3、, Singapore took the gold medal with 85.5 It was followed by the Netherlands in second with a score of 85.4 on a 100 point scale, and Japan in bronze position scoring 85.3. Mobile players enjoy an Excellent Games Experience in only four countries. Besides Singapore, the Netherlands and Japan, the Cz
4、ech Republic was the only other country where players enjoyed a premiere mobile gaming experience. 28 out of 100 countries we analyzed achieved an Excellent or Good mobile Games Experience But large esports markets, based on player earnings, underperformed. Of the countries we analyzed, the U.S. ran
5、ks top in esports earnings, but placed 35th in mobile Games Experience. Similarly, South Korea which is second in esports earnings placed 14th, far below the leading advanced markets. Players in Asian countries have a more varied Games Experience than in other regions 31% of Asian countries rested i
6、n the Poor category, 27% ended up in Fair, 15% achieved Good status and 8% landed in the Excellent category. Key Asian game markets are just mid-table in Games Experience: In Hong Kong, Malaysia, Thailand and Vietnam players Games Experience is Fair, while Indonesia slipped into the Poor category wi
7、th a score of just 63.6. Europe dominated the top twenty countries Only Australia, South Korea, Singapore and Japan were included from other regions. However, large significant European markets slipped down the rankings with Germany at 21st, the UK in 29th and Italy as low as 39th. Opensignal has te
8、sted a range of mobile game genres to quantify the impact of different network conditions Our testing basket included sports, multiplayer online battle arena (MOBA), and battle royale genres. In our research, we found game designers try to mitigate poor network connectivity issues through a number o
9、f techniques which often means the game AI (Artificial Intelligence) will take over from a player to keep the game flowing, sometimes without the player even realizing that this is happening. But the precise sensitivity of the user experience to underlying mobile network conditions varies depending
10、on the game genre. For battle royale games, the Netherlands takes first place, knocking Singapore into the silver position In this genre popularized by Fortnite, Garena Free Fire, and PUBG South Korea jumps four places to 10th compared with its overall mobile Games Experience. This highlights that d
11、ifferent game genres respond differently to tricky mobile network conditions. Players in a total of seven countries enjoyed an Excellent battle royale mobile Games Experience. Games Experience uses a scale of 0 to 100: 85100 Excellent - The vast majority of users deemed this network experience accep
12、table. 7585 Good - Most users deemed the experience acceptable. 6575 Fair - Users found the experience average. 4065 Poor - Most users found this level of experience unacceptable. 040 Very Poor - Nearly all users found this level of experience unacceptable. 3 Mobile Network Experience Report The Sta
13、te of Mobile Games Experience in the 5G Era Our Metrics Across the world, mobile games generate vast amounts of revenue. Ovum estimates mobile games represent the majority of total video game revenue, this global trend is even greater in emerging mobile first markets. Apple App Store and Google Play
14、 store mobile game revenue amounted to $9.2 billion in the third quarter of 2019 according to IHS Markit and Priori Data. The U.S. generated the greatest share, with mobile game revenue of over $2.5 billion, followed by Japan with just over $2 billion. Despite having a population of just 51 million
15、South Korea generated over $500 million in mobile game revenue in this one quarter alone. Including China, App Annie forecasts the mobile games industry will generate revenues of $100 billion in 2020. The mobile industry sees that 5Gs improved latencies, as well as higher speeds, will greatly increa
16、se the appeal of real-time multiplayer mobile gaming and perhaps eventually even lead to a shift to cloud gaming. Already, we have seen break-out smartphone multiplayer games become successful for example Fortnite, Garena Free Fire, Pokemon Go, PUBG on todays 4G networks as well as efforts to take m
17、ultiplayer hits from consoles or PC and translate those titles to mobile with games like Minecraft, FIFA, Hearthstone, or Pro Evolution Soccer (PES). The deployment of 5G will improve the responsiveness and reliability of mobile networks which will make the experience of playing mobile multiplayer g
18、ames even more enjoyable. When 4G launched, mobile operators routinely bundled video streaming services such as Hulu and Netflix with mobile tariff plans to highlight the advantages of 4G technology. Now, we are already seeing operators look to mobile game services to fulfill the same role for 5G. H
19、atch a spin-off of Angry Birds maker Rovio has signed mobile game deals with numerous operators including, docomo (Japan); Deutsche Telekom 4 Mobile Network Experience Report The State of Mobile Games Experience in the 5G Era Our Metrics (Germany); Elisa (Finland); LG Uplus (Korea); SK Telecom (Kore
20、a); Sprint (U.S.); Vodafone (Italy AIS (Thailand); Globe (Philippines); Optus (Australia); and Singtel (Singapore) and Singtel also has a separate bilateral link-up with SK Telecom. In 2019, Apple launched Apple Arcade, its own subscription mobile game service. Google countered with the launch of it
21、s own mobile game and app subscription service, Google Play Pass, while continuing to work on the troubled Google Stadia cloud gaming service. Device makers have had success with game-specific smartphone models. While most have been offered by smaller makers such as Razer, Asus (ROG) or Xiaomi subsi
22、diary Black Shark, the arrival of high refresh rate displays means we will see mainstream makers follow 2019s Oneplus 7 Pro and Google Pixel 4 and also adopt gaming-friendly high refresh rate technology in order to differentiate. 5 Mobile Network Experience Report The State of Mobile Games Experienc
23、e in the 5G Era Our Metrics Opensignals unique new mobile Games Experience analyzes multiplayer gaming across different game genres based on our testing of a range of mobile games, including battle royale game Fortnite, Pro Evolution Soccer (PES) and multiplayer online battle arena (MOBA) game Arena
24、 of Valor. We conducted laboratory testing of popular mobile game titles. We asked individuals to play each game under different mobile network conditions and then score the experience on each occasion. From this primary research, Opensignal created a mean opinion score (MOS) model which characteriz
25、es the exact relationship between real-world technical measurements and the real gaming experience. This is the first time that an MOS model has been developed specifically to analyze multiplayer mobile games at a global scale. Our approach to multiplayer mobile games is similar to the ITU-based MOS
26、 methodology Opensignal has previously developed to assess the experience of mobile video and voice apps. It enables Opensignal to quantify how the complicated interaction of different individual measures of network conditions affects users overall mobile Games Experience. Opensignal uses measuremen
27、ts of real-world mobile network conditions to assess the Games Experience felt by users on different networks and across countries. We quantify the real-world mobile Games Experience users have on mobile networks around the world on a 0 to 100 point scale, based on Opensignals real-world measurement
28、s of mobile network conditions. 6 Mobile Network Experience Report The State of Mobile Games Experience in the 5G Era Our Metrics Opensignal mobile Games Experience has the following categories: 85100 Excellent The vast majority of users deemed this network experience acceptable. Nearly all responde
29、nts felt like they had control over the game, and they received immediate feedback on their actions. There was not a noticeable delay in almost all cases. 7585 Good Most users deemed the experience acceptable. Gameplay experience is generally controllable, and the user receives immediate feedback be
30、tween their actions and the outcomes in the game. Most users did not experience a delay between their actions and the game. 6575 Fair Users found the experience average. In most cases the game is responsive to the actions of the player with most users reporting that they felt like they had control o
31、ver the game. The majority of players reported that they noticed a delay between their actions and the outcomes in the game. 4065 Poor Most users found this level of experience unacceptable. The majority of users reported seeing a delay in the gameplay experience and they did not receive immediate f
32、eedback on their actions. Many users felt a lack of controllability in the Games Experience. 040 Very Poor Nearly all users found this level of experience unacceptable. Almost all users experienced a noticeable delay within the game, with most of them not feeling like they had control of the the gam
33、eplay. The vast majority of players didnt receive immediate feedback on their actions. The mobile Games Experience score focuses on the multiplayer Games Experience. But no single measure is sufficient to record all the parts of users mobile network experience. For example, Opensignal already has tw
34、o measures that are relevant for other aspects of mobile games: Video Experience quantifies game video streaming services like Twitch or YouTube Gaming. When consumers wish to watch recorded highlight streams of games our existing direct measurement of mobile video quality is relevant. In a recent s
35、urvey, Opensignal found 18.7% of U.S. consumers watched video streams of games. For more, see Opensignals recent State of Mobile Video Experience report. Download Speed Experience helps to understand how quickly game updates can be ready. Multiplayer games often require every player to have the most
36、 recent version of the game. Often with games like Call of Duty or Fortnite these updates can be hundreds of megabytes in size, sometimes even gigabytes. 7 Mobile Network Experience Report The State of Mobile Games Experience in the 5G Era Our Metrics While Singapore and Japan occupy first and third
37、 place offering users an Excellent Games Experience their East Asian peers dont make their presence felt until much further down the rankings, with esports leader South Korea ranked just 14th and Taiwan ranked 24th and each being in the Good category. This first look across 100 countries for mobile
38、Games Experience gives a sense of the extent to which mobile gamers and developers need to focus on compensating for latency, jitter and packet loss and other issues which affect players experience when playing multiplayer games or developing new games for each market. The lower the Games Experience
39、 score, the harder it will be to win in challenging multiplayer titles. Eight out of the top 10 countries hail from Europe. This trend continues as we move down the table with 19 out of the top 25 hailing from Europe. The Baltic States are all within the top 25, with Estonia and Latvia within two pl
40、aces of each other (15th and 17th, respectively) and Lithuania bringing up the rear in 23rd place. Central and Eastern Europe is also well represented, with Bulgaria, the Czech Republic, Hungary and the Slovak Republic all in the top 20. These countries appear to have squeezed out some of Europes la
41、rgest economies, with France, Italy, Germany and the UK all absent from the top 20. Similarly, North America is conspicuous by its absence from the top quarter of the rankings, with Canada 0.3 points short of tying with Taiwan for 24th place. The U.S. and Mexico fall short in comparison, coming 35th
42、 and 61th, respectively. 37.6 38.6 38.9 38.9 39.1 39.2 39.5 39.7 39.9 40.2 40.7 42.6 42.6 43.1 44.1 44.4 44.5 45.0 45.3 45.8 46.1 49.2 49.3 50.1 52.9 53.0 54.3 54.7 54.7 54.8 54.9 54.9 56.9 57.4 57.8 57.9 58.4 59.0 59.8 60.2 61.4 63.0 63.3 63.3 63.6 63.6 63.8 65.4 65.4 65.6 66.2 67.6 68.4 68.8 69.0
43、70.4 71.2 71.5 71.7 71.8 72.2 72.4 72.5 73.2 73.2 73.3 73.6 73.9 74.4 74.4 74.7 74.9 75.2 75.6 75.6 75.8 76.1 76.7 76.9 77.1 77.8 78.1 78.6 79.6 79.8 79.9 79.9 80.6 80.7 80.8 81.8 82.9 82.9 83.3 83.6 83.9 85.2 85.3 85.4 85.5 0 02 20 04 40 06 60 08 80 01 10 00 0 Uzbekistan 100 Pakistan 99 Kazakhstan
44、98 UAE 97 Ghana 96 Cte dIvoire 95 Cambodia 94 Philippines 93 Kenya 92 Peru 91 South Africa 90 Bahrain 89 Algeria 88 Ecuador 87 Kyrgyzstan 86 Paraguay 85 Bangladesh 84 Nigeria 83 Bolivia 82 Libya 81 Nepal 80 Saudi Arabia 79 Panama 78 Kuwait 77 Colombia 76 Azerbaijan 75 El Salvador 74 Senegal 73 Jorda
45、n 72 Egypt 71 Morocco 70 Chile 69 Costa Rica 68 Argentina 67 Sri Lanka 66 Guatemala 65 India 64 Russian Federation 63 Ukraine 62 Mexico 61 Turkey 60 Tunisia 59 Dominican Republic 58 Qatar 57 Georgia 56 Indonesia 55 Honduras 54 Brazil 53 Myanmar 52 Laos 51 Malaysia 50 Armenia 49 Belarus 48 Greece 47
46、Israel 46 Oman 45 Albania 44 Hong Kong SAR, China 43 Thailand 42 Cyprus 41 Vietnam 40 Italy 39 Uruguay 38 Romania 37 Serbia 36 USA 35 Portugal 34 Spain 33 Lebanon 32 Poland 31 Kosovo 30 UK 29 France 28 New Zealand 27 North Macedonia 26 Canada 25 Taiwan 24 Lithuania 23 Norway 22 Germany 21 Bulgaria 2
47、0 Slovenia 19 Sweden 18 Latvia 17 Slovak Republic 16 Estonia 15 South Korea 14 Croatia 13 Australia 12 Ireland 11 Hungary 10 Switzerland 9 Denmark 8 Finland 7 Belgium 6 Austria 5 Czech Republic 4 Japan 3 Netherlands 2 Singapore 1 G Gl lo ob ba al l m mo ob bi il le e G Ga am me e E Ex xp pe er ri ie
48、 en nc ce e E Ex xc ce el ll le en nt t G Go oo od dF Fa ai ir rP Po oo or rV Ve er ry y P Po oo or r Mobile Games Experience Data collection period: Oct 10, 2019 Jan 10, 2020 | Opensignal Limited 4 4G G/ /5 5G G U Us se er rs s G Ga am me es s E Ex xp pe er ri ie en nc ce e 8 Mobile Network Experie
49、nce Report The State of Mobile Games Experience in the 5G Era Our Metrics However, unlike our State of Mobile Video Experience report, the U.S. escaped falling into last place when compared to its G7 peers. Italy won that dubious distinction for mobile Games Experience, ranking 39th and placed in the Fair category.
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