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1、2024 CLOUD COMPLEXITY REPORT:THE AI DIVIDEAPRIL 2024 2024 NetApp,Inc.All rights reserved.“The rise of AI is ushering in a new disrupt-or-die era.Data-ready enterprises that connect and unify broad structured and unstructured data sets into an intelligent data infrastructure are best positioned to wi

2、n in the age of AI.”Gabie Boko,Chief Marketing Officer at NetApp 2024 NetApp,Inc.All rights reserved.2 2023 NetApp,Inc.All rights reserved.NETAPP CONFIDENTIAL3TABLE OF CONTENTS2024 Cloud Complexity Report:The AI DivideExecutive SummaryAbout the ReportResearch MethodologyChapter 1:ProgressChapter 2:R

3、eadinessChapter 3:ChallengesChapter 4:Momentum 2024 NetApp,Inc.All rights reserved.4The AI Divide EXECUTIVE SUMMARYThe rise of AI is creating a new disrupt or die era and the world is starting to divide into AI leaders and AI laggards.There is already a clear divide between AI-leading countries and

4、AI-lagging countries.Sixty percent of companies in AI-leading countries(India,Singapore,UK,USA)have either committed to AI projects that are already up and running or are in pilot.In AI-lagging countries(Spain,Australia/New Zealand,Germany,Japan)that average is only 36%,and Japan trails at a mere 17

5、%.There is also a clear divide between AI-leading and AI-lagging industries.Its no surprise that the Technology sector is leading in innovation and AI with the most AI projects either in pilot or up and running(70%),but Banking&Financial Services and Manufacturing are also AI leaders with 55%and 50%

6、of AI projects either in pilot or up and running,respectively.While Healthcare is at 38%and Media&Entertainment is only at 25%,both are starting to fall behind.The same is true for large companies versus smaller ones.Sixty-two percent of companies with more than 250 employees have AI projects either

7、 in pilot or up and running versus 36%for companies with less than 250 employees.Additionally,data scientists and data engineers are embracing AI faster than the C-Suite.However,there is hope for the laggards.AI-lagging geographies,industries and companies can still catch up to AI leaders but theyll

8、 need to act fast.AI-laggards with IT environments already optimized for AI(with unified data storage)will be able to adopt AI quicker,while those with siloed data environments have more barriers to overcome.IT costs and security are the two biggest challenges in the AI era,but they will not impede

9、AI progress.Instead,AI leaders will scale back,cut other IT operations or reallocate costs from other parts of the business to fund AI.Leaders will also increase their cloud operations(CloudOps),data security and AI investments throughout 2024.Finally,whether youre an AI leader or an AI laggard,the

10、report confirmed five key areas equally critical to AI success:1 Rich,connected and accessible data2 An AI-trained workforce3 The right AI partners4 Access to high performance compute and storage5 Visibility and control over CloudOps and cost 2024 NetApp,Inc.All rights reserved.5The second annual Ne

11、tApp Cloud Complexity Report explores how technology decision makers around the globe are navigating and deploying AI at scale.This new chapter provides insights into the progress,readiness,challenges,and momentum of the past year,and the critical role of data management for AI success.ABOUT THE REP

12、ORTRESEARCH METHODOLOGY 2024 NetApp,Inc.All rights reserved.6In March 2024,NetApp partnered with Savanta to conduct a quantitative research study of 1,300+tech and data executives at businesses in 10 markets:US,EMEA(UK,France,Germany,Spain)and APAC(Australia/New Zealand,India,Singapore,Japan).At the

13、 time of completion,all participants held positions that were classified as“director-level and above”and worked across IT,IT infrastructure,cloud infrastructure,data science,and data engineering departments.Included RolesITIT InfrastructureCloud InfrastructureData EngineeringCIOCTOSREITOpsStorage Ad

14、mins DevOps/CloudOps Cloud Architects Data Scientists Data EngineersIncluded Titles Included VerticalsTechnologyFinancial ServicesManufacturing HealthcareMedia&EntertainmentCHALLENGESCHALLENGESCHAPTER CHAPTER 3 3of large companiessay AI projects havealready increased IT costs40%IT costs andsecurity

15、emerge as top challenges but wont impede AI progress 2024 NetApp,Inc.All rights reserved.7CLOUD COMPLEXITY REPORT:THE AI DIVIDE OVERVIEWThere is a significant divide between AI leaders and AI laggards PROGRESSPROGRESSof technology executives in AI-leading countries have projects up and running or in

16、 motion,compared to only 36%in AI-lagging countries 60%CHAPTER 1CHAPTER 1AI laggards with AI ready IT environments need to get in the AI game and those without need to urgently innovate READINESSREADINESSCHAPTER 2CHAPTER 2of companies in AI-lagging countries have optimized IT environments for AI and

17、 are AI ready including Germany(67%)and Spain(59%)42%Cloud investments in 2024 and beyond will address security concerns,automate cloud operations and support AI initiativesMOMENTUMMOMENTUMCHAPTER 4CHAPTER 4of companies globally will launch AI-driven cloud deployments in 2030 up 58%from 202452%PROGR

18、ESSCHAPTER 1:2024 NetApp,Inc.All rights reserved.8of companies in AI-leading countries have projects up and running or in motion,compared to only 36%in AI-lagging countries THE WORLD IS DIVIDING INTO AI LEADERS AND AI LAGGARDS60 2024 NetApp,Inc.All rights reserved.9%33%18%Global49%PILOTING OR COMMIT

19、TED18%0%10%20%30%40%50%IndiaSingaporeUKUSASpainAustralia/New ZealandGermanyFranceJapan57%58%53%49%40%38%36%19%India,Singapore,UK,and USA have more AI projects up and running or in motion than the global average of 49%THERE IS A SIGNIFICANT GAP BETWEEN AI LEADING AND AI LAGGING COUNTRIESWhere are you

20、 on your AI journey?2024 NetApp,Inc.All rights reserved.AI-LeadingAI-Lagging60%have AI projects up and runningor in motion 36%have AI projects up and runningor in motion 70%INDIA LEADS INAI AND CLOUD INNOVATION,JAPAN LAGSWe are considering AI projectsWe have not started any AI projectsWe have commit

21、ted to specific AI projects and are up and runningWe are piloting AI projects or plan to pilot this year70%19%of India-basedcompanies have AI projects up andrunning or in motionof Japan-based companies haveAI projects up and running or in motion 1031%18%0%10%20%30%40%50%60%70%IndiaSingaporeUKUSASpai

22、nAustralia/NewZealandGermanyFranceJapanCloud-LeadingHybrid IT environments are best positioned for AI:Globally,58%are hybrid with India leading(70%)and Japan lagging(25%)AI-LEADING COUNTRIES ARE ALL IN ON HYBRID CLOUDCloud-Lagging 2024 NetApp,Inc.All rights reserved.1167%have hybrid IT environments

23、46%have hybrid IT environments HybridBorn in the cloudOn-premWhich best describes where you are in your cloud journey?Global58%HYBRIDWHILE LAGGARDS ARE CONSIDERABLY MORE ON-PREM THAN THE GLOBAL AVERAGE22%11%of companies in AI-lagging countries are on-prem,led by Japan at 31%of the global average are

24、 on-prem70%25%58%11%31%IndiaSingaporeUKUSASpainAustralia/New ZealandGermanyFranceJapan0%50%100%Global62%91%75%28%56%43%61%68%58%AI-LeadingAI-Lagging49%Ninety-one percent of India-based companies will use half or more of their data to train AI models in 2024,compared to only 28%of Japan-based compani

25、esAI LEADERS ARE MORE LIKELY TO USE A MAJORITY OF THEIR DATA TO TRAIN AI MODELSWhat percentage of your data will be used to train AI models in the next year?50%of data will be used to train AI models50%of data will be used to train AI models50%of data will be used to train AI models0%10%20%30%40%50%

26、60%31%Banking&Financial ServicesManufacturingHealthcareMedia&EntertainmentEvery other industry noted outsourced and hosted services are preferred for Gen AI project implementation over in-house 41%OF MEDIA&ENTERTAINMENT COMPANIES DO NOT KNOW HOW THEY WILL IMPLEMENT GEN AIWhat is your organizations p

27、reference in how they would implement their Gen AI projects?2024 NetApp,Inc.All rights reserved.2257%42%2%Technology52%are outsourcing services38%are outsourcing servicesAI-LeadingAI-Lagging51%52%38%37%42%5%43%12%38%25%23%41%Develop in-house to run in public cloudDevelop in-house to run on-premLever

28、age hosted services in public cloudOutsource to on-prem service providers or consultantsHosted servicesIn-house runDo not know yetAI Leader READINESSCHAPTER 2:2024 NetApp,Inc.All rights reserved.23 2024 NetApp,Inc.All rights reserved.24THERE IS HOPE FOR THE LAGGARDS42%of companies in AI-lagging coun

29、trieshave optimized IT environments forAI and are AI readyDespite not getting in on AI yet,companies in some AI-lagging countries have optimized IT environments for AI a critical step toward AI readiness 2024 NetApp,Inc.All rights reserved.25“AI is only as good as the data that fuels it.Both the AI

30、leaders and AI laggards show us that in the prevailing hybrid IT environment,the more unified and reliable your data,the more likely your AI initiatives are to be successful.”Pravjit Tiwana,General Manager and Senior Vice President of Cloud Storage at NetApp18%40%2024 NetApp,Inc.All rights reserved.

31、26Fifty-nine percent or more of AI-leading countries have optimized IT environments for AI,and some AI-lagging countries also have AI-ready IT environments:Germany(67%)and Spain(59%)SOME AI-LAGGING COUNTRIES ARE ACTUALLY OPTIMIZED FOR AIHow ready is your overall data infrastructure and management ac

32、ross every IT environment to optimize the impact of AI?Global0%10%20%30%40%50%IndiaSingaporeUKUSASpainAustralia/NewZealandGermanyFranceJapanAI-LeadingAI-Lagging67%59%87%59%61%62%38%45%25%67%are optimized for AI47%are optimized for AI10%32%58%OPTIMIZEDFOR AIWere 100%ready:Our data is fully accessible

33、 and unifiedVery ready:Our data is mostly accessible and unifiedSomewhat ready:Some of our data is unified but we have existing silosNot ready at all:Our data is siloed across different IT environments and regions0%10%20%30%40%50%60%70%IndiaSingaporeUKUSASpainAustralia/New ZealandGermanyFranceJapanA

34、I-LeadingSome AI-lagging countries benefit from easier data sharing(45%in Spain and 44%in Germany)and increased visibility(54%in Spain and 46%in Germany)across IT environments SOME AI-LAGGING COUNTRIES BENEFIT FROM UNIFIED DATA STORAGE AI-LaggingEasier data sharing between cloud environments and on-

35、premises systemsIncreased visibility into your organizations dataEasier integrations with the largest cloud providersSimplified control and management of data with the same tools and operating system,wherever the data livesNone of these would be helpful in my current IT environmentWhich of the follo

36、wing benefits of unified data storage would be most helpful within your IT environment?45%44%54%46%2024 NetApp,Inc.All rights reserved.27IndiaSingaporeUKUSASpainAustralia/New ZealandGermanyFranceJapan0%10%20%30%40%50%60%GlobalAI leaders see having separate data silos as impeding AI progress:includin

37、g increased cost(India,61%)and increased time(Singapore,49%),while laggards do not believe data silos will impede AI projectsAI LAGGARDS WITH DATA SILOS RISK FALLING FURTHER BEHINDHow would having separate data silos in your IT environment impede progress for your AI projects?AI-LeadingAI-LaggingIt

38、would reduce the amount of data that can be used in AI projectsIt would increase the likelihood of errors in the output of the AI projectIt would not impede progress of our AI projectsIt would increase the cost of AI projectsIt would take longer to complete the AI projectIt would require us to hire

39、or assign more skilled workers to complete the project61%17%49%17%31%2024 NetApp,Inc.All rights reserved.2847%20%32%21%29MEDIA&ENTERTAINMENT COMPANIES ARE NOTOPTIMIZED FOR AI 2024 NetApp,Inc.All rights reserved.DATA SCIENTISTS/ENGINEERS FEEL MORE AI READY THAN THE C-SUITE28%C-Level19%How ready is yo

40、ur overall data infrastructure and managementacross every IT environment to optimize the impact of AI?53%67%Data Scientists/Engineers29%4%of Technology companieshave IT environments optimized for AI76%of Media&Entertainmentcompanies have IT environments optimized for AI37%LEADER:TechnologyLAGGARD:Me

41、dia&EntertainmentWere 100%ready:Our data is fully accessible and unifiedVery ready:Our data is mostly accessible and unifiedSomewhat ready:Some of our data is unified but we have existing silosNot ready at all:Our data is siloed across different IT environments and regionsWhile only 37%of Media&Ente

42、rtainment companies have data infrastructure and management optimized for AIBANKING&FINANCE COMPANIES ARE ALMOST AS AI READY AS TECHNOLOGYHow ready is your overall data infrastructure and management across every IT environment to optimize the impact of AI?2024 NetApp,Inc.All rights reserved.30Were 1

43、00%ready:Our data is fully accessible and unifiedVery ready:Our data is mostly accessible and unifiedSomewhat ready:Some of our data is unified but we have existing silosNot ready at all:Our data is siloed across different IT environments and regionsAI-LaggingAI-LeadingTechnologyBanking&Financial Se

44、rvicesManufacturingHealthcareMedia&Entertainment72%55%52%37%AI Leader76%ARE VERYOR 100%AI READY25%3%21%47%29%27%45%14%41%18%34%27%10%3%25%7%38%15%33%30%33%Which of the following benefits of unified data storage would be most helpful within your IT environment?0%10%20%30%40%50%60%TechnologyHealthcare

45、Media&EntertainmentHealthcare and Media&Entertainment find significantly fewer benefits from unified data storage than TechnologyIncreased production rateAutomation of routine activitiesImproved customer experienceGreater security&risk assessmentNone of these would be helpful within my current IT en

46、vironmentAI-LAGGING INDUSTRIES URGENTLY NEED TO UNIFY THEIR DATA TO GET IN ON AIAI-LaggingAI Leader 2024 NetApp,Inc.All rights reserved.31CHALLENGES CHAPTER 3:2024 NetApp,Inc.All rights reserved.32 2024 NetApp,Inc.All rights reserved.33AI IS INCREASING IT COSTS 40%of large companies and 42%of AI-lea

47、ding industries say AI projects have already increased IT costsIndiaSingaporeUKUSASpainAustralia/NewZealandGermanyFranceJapanAI-LeadingAI-Lagging 2024 NetApp,Inc.All rights reserved.53%of India-based companies and 56%of Singapore-based companies are more likely to scale back or cut other parts of IT

48、 operations to make room for AI projectsBUT COMPANIES ARE FINDING WAYS TO FUND AI ANYWAY34We plan to seek efficiencies and/or discounts to make room for the added IT costs of AI projectsWe plan to scale back or cut other parts of IT operations to make room for AI projects within our budgetWe are re-

49、allocating funds from other areas of the business to account for AI project costsWhat impact will AI projects have on your organizations IT costs?0%10%20%30%40%50%60%Global53%56%2024 NetApp,Inc.All rights reserved.35CLOUD AND AI LEADERS HAVE SIGNIFICANTLY INCREASED CLOUDOPS AND DATA STORAGE BUDGETS

50、IN THE LAST YEAR65%of Technology companies have significantly increased IT budgets for CloudOps in the last yearof Banking&Financial Services companies noted a significant increase in data storage budgets49%of Media&Entertainmentcompanies noted a significant increase in data storage budgets23%LEADER

51、:Banking&FinanceLAGGARD:Media&Entertainment0%10%20%30%40%50%60%70%IndiaSingaporeUKUSASpainAustralia/New ZealandGermanyFranceJapanGlobally,Cloud leaders and laggards see cybersecurity and cost as the top business impacts of managing cloud complexityCYBERSECURITY IS A GROWING CONCERNIN EVERY COUNTRYWh

52、at are the top business impacts of managing the increasing complexity of data across cloud or multicloud environments?Increased skepticism over cloud from leadershipBurning out staff 2024 NetApp,Inc.All rights reserved.36Increased cybersecurity riskGoing overbudgetStaff not taking full advantage of

53、business applicationsLack of visibility into business operationsComplexity is not increasing in our cloud or multicloud environment0%10%20%30%40%50%60%2023“INCREASED CYBERSECURITY“INCREASED CYBERSECURITY RISK”JUMPED 16%YoY RISK”JUMPED 16%YoY WHILE ALL OTHER CONCERNS WHILE ALL OTHER CONCERNS DECREASE

54、DDECREASEDCloud-LeadingCloud-Lagging 2024 NetApp,Inc.All rights reserved.370%10%20%30%40%50%60%70%Companies with Under 250EmployeesCompanies with Over 250EmployeesCYBERSECURITY RISK IS THELEADING CLOUD COMPLEXITYCONCERN ACROSS INDUSTRIES FOR LEADERS AND LAGGARDSWhat are the top business impacts of m

55、anaging the increasing complexity of data across cloud or multicloud environments?LARGER COMPANIES RANKED SECURITY HIGHER THANSMALLER COMPANIESIncreased cybersecurity riskGoing overbudgetStaff not taking full advantage of business applicationsLack of visibility into business operationsof Technology

56、companies ranked increased cybersecurity risk as the top business impact of increasing data complexity in the cloud 70%of Media&Entertainmentcompanies ranked increased cybersecurity risk as the top business impact of increasingdata complexity in the cloud39%LEADER:TechnologyLAGGARD:Media&Entertainme

57、ntIncreased skepticism over cloud from leadershipBurning out staffComplexity is not increasing in our cloud ormulticloud environment0%10%20%30%40%50%60%70%80%IndiaSingaporeUKUSASpainAustralia/New ZealandGermanyFranceJapanIn Cloud-leading countries,security is 63%and cost management is 59%versus in C

58、loud-lagging countries security is 50%and cost management is 40%COST AND SECURITY ARE THE TOP TWO AREASFOR CLOUD IMPROVEMENT IN 2024Which of the following areas of your companys public cloud use would your company like to improve for 2024?Cloud-LeadingCloud-Lagging 2024 NetApp,Inc.All rights reserve

59、d.38Average:Security(63%)and Cost Management(59%)Average:Security(50%)and Cost Management(40%)SecurityCost managementAutomation of processesResource inventory and utilizationRegulatory compliance and governanceNone of theseMOMENTUM 2024 NetApp,Inc.All rights reserved.39CHAPTER 4:AI-DRIVEN CLOUD DEPL

60、OYMENTS ARE SIGNIFICANTLY INCREASINGof companies will launch half or more AI-driven cloud deployments in 2024,and more than half will launch 50%+by 2030 2024 NetApp,Inc.All rights reserved.4058%of AI-driven cloud deployments will increase from 2024 to 203031/2024 NetApp,Inc.All rights reserved.41Ple

61、ase rank the top 3 business needs most likely todrive cloud investment decisions in 2024THE C-SUITE RANKED SECURITY MORE THAN 3X HIGHER THAN ANY OTHER BUSINESS NEED DRIVING 2024 CLOUD INVESTMENTS0%10%20%30%C-LevelData science/analytics/data engineerINCREASING SECURITY IS THE TOP PRIORITY ACROSS INDU

62、STRIES FOR LEADERS AND LAGGARDS0%10%20%30%Please rank the top 3 business needs most likely todrive cloud investment decisions in 2024Industry AverageScaling AI and automation capabilities to offset workforce gapsDriving business innovation and competitivenessSupporting hybrid work environmentsReduci

63、ng cloud environment complexityShifting operational budget needsAchieving ESG outcomesIncreasing data securityMeeting regulatory complianceCreating new digital experiences for customers 2024 NetApp,Inc.All rights reserved.42DATA SECURITY DRIVES 2024 INVESTMENTS,ESG DECLINED MOST GLOBALLYIncreasing d

64、ata security jumped 76%globally from 33%in 2023 to 58%in 2024 as an investment driver,while achieving ESG outcomes dropped 48%globally from 33%in 2023 to 17%in 2024Business needs most likely to drive cloud investment decisionsGlobalUnited States(n=500)EMEA(n=400)APAC(n=400)20232024202320242023202420

65、232024Increasing data security33%58%29%58%36%60%37%58%Driving business innovation and competitiveness35%39%34%39%37%41%35%38%Achieving ESG outcomes33%17%33%20%30%17%35%17%Meeting regulatory compliance33%32%37%30%28%39%34%29%Shifting operational budget needs32%27%34%27%33%24%30%30%Scaling AI and auto

66、mation capabilities to offset workforce gaps39%36%36%34%43%36%38%39%Creating new digital experiences for customers34%34%35%35%33%30%34%40%Reducing cloud environment complexity31%27%30%28%33%27%31%30%Supporting hybrid work environments30%30%32%31%29%31%29%28%AI LEADERS ARE INCREASING CLOUDOPS AUTOMAT

67、IONAT A FASTER RATE THAN AI LAGGARDS,FURTHER INCREASING THE GAP 2024 NetApp,Inc.All rights reserved.43LEADER:IndiaLAGGARD:Japanof India-based companies are automating their CloudOps in 202494%of Japan-based companies are automating their CloudOps in 202422%LEADER:TechnologyLAGGARD:Media&Entertainmen

68、tof Technology companies are automating their CloudOps in 202492%of Media&Entertainment companies are automating their CloudOps in 202444%44WHETHER YOURE AN AI LEADER OR LAGGARD,THE REPORTCONFIRMED FIVE KEY AREAS CRITICAL TO SUCCESS 2024 NetApp,Inc.All rights reserved.Rich,connected accessible dataA

69、n AI-trained workforceThe right AI partnersAccess to high performance compute and storageVisibility and control over CloudOps and costHow critical do you see each to achieving business success with AI?2024 NetApp,Inc.All rights reserved.Critical/Very Critical:74%Critical/Very Critical:71%Critical/Very Critical:70%Critical/Very Critical:69%Critical/Very Critical:69%