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1、2023#WeAreWBAEnvironmental,Social and Governance(ESG)ReportEnabling Healthy Communities23_11 WBA ESG Front Cover Concept.indd 105/01/2024 15:212Environmental,Social and Governance Report 2023SUSTAINABLE MARKETPLACEA Letter From Rajnish Kapur 84Our Owned Brands 85Responsible Sourcing 88Sustainable Ma

2、terials 91Sustainable Packaging 94APPENDIXGlobal Reporting Initiative(GRI)Index 98Sustainable Accounting Standards Board(SASB)Index 110Task Force on Climate-Related Financial Disclosures(TCFD)Response 111United Nations Global Compact (UNGC)Index 116Management Assertion Table 117Assurance Report 119B

3、asis of Presentation 121Legal Notice 128OVERVIEWAbout This Report 3A Message to Our Stakeholders 4Q&A With Our ESG Committee Chair 5Our Purpose,Vision and Values 6At a Glance 6Fiscal 2023 Achievements and Recognition 7Our Approach to ESG 9ESG Materiality 11Commitments and Progress 14Stakeholder Enga

4、gement 16GOVERNANCECorporate Governance and Risk Management 22Health and Safety 25Information Security 27 Patient and Customer Privacy 28 HEALTHY PLANETA Letter From Una Kent 71Energy and Emissions 72Waste and Plastics 78HEALTHY AND INCLUSIVE WORKPLACEA Letter From Sal Venegas 57Employee Health,Safe

5、ty and Well-being 58Diversity,Equity and Inclusion(DEI)61Employee Engagement and Development 68HEALTHY COMMUNITIESA Letter From Alethia Jackson 30Health Access and Awareness 31Partnerships for Good 42Corporate Donations and Supporting Causes 46Information and Education 52Walgreens Boots Alliance,Inc

6、.(Walgreens Boots Alliance or WBA”or the Company)is an integrated healthcare,pharmacy and retail leader with a long-standing heritage of caring for customers and patients.References in this Environmental,Social and Governance Report(ESG Report or Report)to the Company,“WBA,”“we,”“us,”or“our”refer to

7、 Walgreens Boots Alliance,Inc.and and its subsidiaries,and in each case do not include unconsolidated minority-owned entities and majority-owned subsidiaries acquired during the fiscal year.PAGE 20PAGE 29PAGE 70PAGE 97PAGE 56PAGE 83OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy P

8、lanetSustainable MarketplaceHealthy Communities 3Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities About This ReportData management processWalgreens Boots Alliance,Inc.publishes this repo

9、rt on an annual basis to transparently disclose its Environmental,Social and Governance(ESG)targets and achievements.This report includes forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.See cautionary note regarding forwa

10、rd-looking statements on page 128.Reporting standards Our ESG Report has been prepared in accordance with the Global Reporting Initiative(GRI)Universal Standards.The Report also contains disclosures following the Sustainability Accounting Standards Board(SASB),and the Task Force on Climate-Related F

11、inancial Disclosures(TCFD)reporting standards and definitions,and this report serves as the Companys Communication of Progress as a participant of the United Nations Global Compact(UNGC).Reporting periodThe reporting period covered in this report is September 1,2022 to August 31,2023,unless otherwis

12、e stated.Our fiscal year ends on August 31,and references herein to“fiscal 2023”,“fiscal 2022”,and“fiscal 2019”refer to our fiscal years ended August 31,2023,August 31,2022,and August 31,2019,respectively.Reporting boundaries1The performance and other data contained in this report focus on the achie

13、vements and plans of Walgreens Boots Alliance,Inc.and its subsidiaries.More on our approach to ESG reporting can be found on page 9.Reporting assuranceDeloitte&Touche LLP reviewed specified indicators within this report in accordance with attestation standards established by the American Institute o

14、f Certified Public Accountants(AICPA).Deloitte&Touche LLP has been ratified as our independent registered public accounting firm at our annual meeting of stockholders.Their limited assurance report can be found on pages 119-120.GRI 2-3,2-5We have a company-wide approach to recording,measuring and re

15、porting ESG performance,including a set of reporting criteria and a set of ESG measures and performance indicators.Across all of our businesses,we capture data on corporate giving,carbon emissions,energy use,waste by disposal method,employee retention and diversity,and use the data to inform and ass

16、ist in the development of individual ESG programs.In addition,in the U.S.Retail Pharmacy and U.S.Healthcare segments we capture data on employee race and ethnicity,and for our owned brands we collect data on palm oil and packaging.In January 2023,Village Practice Management Company,LLC(VillageMD)acq

17、uired WP CityMD TopCo(Summit Health-CityMD),a provider of primary,specialty and urgent care.Consistent with past acquisitions,we take one calendar year to integrate all data capture and reporting processes.As such,Summit Health-CityMD data included in this report is limited to workplace figures.All

18、Summit Health-CityMD data will be presented in the fiscal 2024 report.The data presented within this report reflects the operations of the company during fiscal 2023 and was produced in accordance with the Basis of Presentation,which can be found on pages 121-122 of this report.Our Statement of Gree

19、nhouse Gas(GHG)Emissions for fiscal 2023 and its limited assurance from Deloitte&Touche LLP can also be found on pages 119-120.ESG performance data are collected comprehensively on an annual basis.All submissions by individual businesses are prepared by local finance and ESG champions and are review

20、ed by executives and senior finance leaders.In fiscal 2016,WBA collected environmental and social data across its operations for the first time,forming the baseline for our fiscal 2017 and fiscal 2018 CSR Reports.We reset baselines for our environmental performance metrics in fiscal 2019 because,for

21、 the first time,we included energy and waste data from 1,932 Rite Aid stores.This was done to provide meaningful comparatives as required by the GHG Protocol.While most of our environmental performance data has a 2019 baseline year,there are a few exceptions which are clearly stated.Every effort is

22、made to ensure that we report accurate data,and our processes are designed to support this.In cases where we become aware of updates to data from previous years,we consider providing updated data in subsequent reports if the changes result in a discrepancy that is material.In these cases,we provide

23、details in the footnotes of our data tables.FOR MORE ABOUT THIS REPORT For additional information or inquiries on this report,please contact us at ESG.1 On June 1,2021 the Company completed the sale of the majority of the Companys Alliance Healthcare business as well as a portion of the Companys ret

24、ail pharmacy international businesses in Europe(“discontinued operation”)to Cencora,Inc.(“Cencora”),formerly known as AmerisourceBergen Corporation.Disclosures in this report reflect continuing operations only.Certain prior period data,primarily related to discontinued operations,have been recast to

25、 conform to the current period presentation.A Message to Our StakeholdersGRI 2-3,2-22It is a great honor to introduce our 2023 Walgreens Boots Alliance ESG Report in this landmark year,as Boots celebrates its 175th anniversary.It is a milestone that reinforces the vital role our incredible team play

26、s in local communities across the world,serving the health and well-being of our patients and consumers.Our companys heritage and longevity are a testament to the hundreds of thousands of passionate people who work with us today and all of those who,throughout our history,have made us what we are.We

27、 are truly standing on the shoulders of giants.It also provides us with a rich and unique opportunity to build upon nearly two centuries of insight into the ever-changing needs of consumers and the critical role we play in providing access to trusted pharmacy and healthcare services in the communiti

28、es we serve and beyond.At a moment when,across the globe,we face significant challenges,we have never been more confident that our commitment to people and the planet will help us show up to meet,and exceed,the needs of our customers,patients,team members and communities for the future.To succeed,we

29、 are committed to remaining agile.This provides us with an opportunity to bring fresh leadership and insight,while not wavering from our deep-rooted commitment to healthy communities,a healthy planet,a healthy and inclusive workplace and a sustainable marketplace.In a world where topics such as clim

30、ate change,affordable healthcare and cost of living impact healthcare systems,and in turn our consumers and our teams every day,we have stayed committed to addressing every opportunity we must improve health outcomes and overall well-being.On climate change,our goal is clear.By 2030 we are targeting

31、 a 30 percent reduction of total Scope 1 and 2 emissions from a 2019 baseline.We will meet this by reducing our energy,waste,plastics and other raw materials.Our consumers,patients and our team are all feeling the challenges of inflation and access to affordable healthcare.As a responsible employer,

32、we are focused on creating a safe and inclusive place to work,with competitive compensation and attractive benefits.Our work to contribute to a fair and equitable world,building a truly inclusive culture and fostering a diverse workplace has been recognized by the National Organization on Disability

33、,the American Association for People with Disabilities,Seramount Top Companies for Executive Women,Stonewall,and others.We understand the need to keep up this work,as we continue to make investments that improve the prospects and environment for our people and our consumers.We cannot achieve this al

34、one,and indeed,our unwavering commitment to the United Nations Sustainable Developments Goals underscores the power of great partnership in its 17th goal,Partnerships for the Goals.We work with many long-standing partners whose commitment to improving healthcare support and outcomes in local communi

35、ties remains unwavering.As we take a moment to reflect on the progress we have made,we are focused on our legacy for the future;addressing the most urgent needs for our people,patients and consumers today.We look forward to working with you over this next year as we continue to build on our progress

36、,and appreciate your thoughts,feedback and ongoing collaboration.January 24,2024Tim WentworthChief Executive Officer Walgreens Boots Alliance,Inc.Stefano PessinaExecutive Chairman Walgreens Boots Alliance,Inc.OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable Market

37、placeHealthy Communities 4Environmental,Social and Governance Report 2023Ornella BarraChief Operating Officer,International and Chair of the Environmental,Social and Governance Committee Q&A With Our ESG Committee ChairGRI 2-22This is a significant year for WBA as Boots celebrates 175 years while Wa

38、lgreens and Farmacias Benavides are 123 and 107 respectively.What is the secret to this longevity?To understand this requires us to look back at where we started.Every day,I take inspiration from the incredible people who founded our company or who have shared their passion and vision over the years

39、.From John Boot to Charles Walgreen,we have remained committed to providing trusted pharmacist support to bring affordable community healthcare to all.Our vision today remains to be the leading partner in reimagining local healthcare and well-being.Our health-centered ESG strategy plays an integral

40、role in our ambition.At the heart of that responsibility is delivering affordable,accessible and quality healthcare and we have always understood the power of partnerships to achieve this.We have many long-standing partnerships such as Vitamin Angels(globally and U.S.),Macmillan Cancer Support(UK),E

41、uropean Organisation for Research and Treatment of Cancer EORTC(Europe and beyond)and Fundacin Alma(Mexico).Over the past eight years,we have donated$373 million1 to support the health and well-being of the communities we serve.It is the dedication of our team members that brings these partnerships

42、to life.They are on the front lines,and we thank them for their efforts.Speaking of team members,what do you value most about their contribution?Our people make us who we are:the service we give,the products we make,the positive impact we have;it is their desire to innovate and imagine the future th

43、at ensures we continue to move forward.Take,for example,our brands Liz Earle,Soap&Glory and 17 which have all achieved Cruelty Free International Leaping Bunny approval,and,this year,following huge strides in packaging in 2022,No7 launched its most inclusive skin care range yet:Future Renew.Creating

44、 a culture where innovation thrives has always been in our DNA;in 1934 Boots introduced the five-day working week and were early pioneers of extended education for young employees.Today,we believe that providing learning and development opportunities for our 331,000 team members is no less essential

45、.Since launching in 2013,Walgreens University has provided training,leadership development and career advancement for team members at all levels.My roots are in pharmacy,and with our experienced leaders,I am committed to fostering an environment for personal and professional growth for the long term

46、.Last year you set ambitious health equity goals.How have you performed?We introduced goals on key ESG topics including reduction of carbon emissions and waste as well as driving our inclusive culture with a focus on women in leadership,supplier diversity,people of color and people with disabilities

47、.I am pleased to confirm that we exceeded most of our goals2,including a nearly 3 percentage point increase in U.S.team members identifying as having a disability and continued strong progress to reducing carbon emissions by 25 percent from our 2019 baseline.I invite you to read more in this Report.

48、What does the future hold for ESG at WBA?Our health-centered ESG strategy remains as relevant today as it always has been.In 2023 we completed our first forward looking double materiality assessment which,once again,reinforced our focus supporting the health and well-being of people,patients and cus

49、tomers,communities and planet.It is my continued pleasure to Chair the WBA ESG Committee and I would like to thank the WBA Board,my fellow committee members,our teams and our incredible partners around the world for their unwavering commitment.1Cash and Non-cash valuation of community contributions.

50、Further details on page 46.2U.S.People of color goal partially achieved.5Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities 6Environmental,Social and Governance Report 2023OverviewGovernan

51、ceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities OUR PURPOSE More joyful lives through better healthOUR VISION To be the leading partner in reimagining local healthcare and well-being for all.OUR VALUES AND BEHAVIORS Walgreens Boots Alliance takes s

52、eriously its aim of more joyful lives through better health,reflected in our core values:COURAGEOUSChallenging the status quo,addressing conflict directly and driving informed risk-takingCONNECTEDReflecting the communities we serve,understanding the needs of others and innovating togetherCOMMITTEDLe

53、ading with integrity,building on our legacy and striving boldly toward the futureCURIOUSContinuously learning and adapting,following the science and the data and creating paths where none existedOur Purpose,Vision and ValuesGRI 2-22Walgreens Boots Alliance is an integrated healthcare,pharmacy and re

54、tail leader serving millions of customers and patients every day,with a long-standing heritage of caring for communities.A trusted,global innovator in retail pharmacy with approximately 13,000 locations across the United States,Europe and Latin America,WBA plays a critical role in the healthcare eco

55、system.The Company is reimagining local healthcare and well-being for all as part of its purpose to create more joyful lives through better health.WBA is going beyond pharmacy to coordinate with health plans and health systems,as well as with providers to engage patients in underserved communities t

56、o help improve the quality of care and outcomes,while also lowering overall costs.The Company offers a connected healthcare experience that can help drive better outcomes within communities,as it continues to accelerate the shift to value-based care,which prioritizes the quality of patient care over

57、 the quantity of services provided.Our deepened focus on healthcare includes expanding services across primary,multi-specialty and urgent care providers serving patients in traditional clinic settings,in patients homes and virtual platforms.The Company operates in three reportable segments:U.S.Retai

58、l Pharmacy,International and U.S.Healthcare.Our retail and business brands include retail drugstores Walgreens,Boots,Duane Reade and Benavides and product brands include No7,Soap&Glory,Free&Pure,NICE!,Liz Earle,Botanics,Sleek MakeUP and YourGoodSkin.For more on WBA owned brands see page 85.GRI 2-1,2

59、-2,2-6,3-3,201-1 At a Glance1Approximately 13,000 stores and pharmacy locations globally A presence in nine countriesSales of$139.1 billion in fiscal 2023Headquartered in Deerfield,IllinoisMore than 331,000 employees1 manufacturing facility,53 distribution centers,10 micro-fulfillment centers,1 pres

60、cription mail service facility and 50 principal office facilities1As of August 31,2023.On October 31,2023,the Company completed the sale of Farmacias Ahumada business in Chile.7Environmental,Social and Governance Report 2023Fiscal 2023 Achievements and Recognition GRI 3-3,413-1 Healthy and Inclusive

61、 WorkplaceWhen we can be our full selves at work,we create an environment that is welcoming and inclusive.Throughout WBAs history,we have worked to ensure our team members feel supported and celebrated,knowing our strength as a business lies with our people.Healthy Communities Helping communities th

62、rive by improving the health of our neighbors is at the heart of WBA.Whether we are investing in programs to support people living with health conditions or addressing availability of vaccines,vitamins or mental health services,we understand that it takes advocacy,collaboration and leadership to bui

63、ld healthy communities.In its 14-year partnership,Boots UK and Macmillan Cancer Support have raised almost 22 million($26,739,000)Page 49Boots Soltan brand no longer produces sunscreen with SPF under 30 for adults to encourage sun safety as part of our longstanding partnership with Macmillan Cancer

64、SupportPage 49Over 400 Walgreens locations offered free HIV testing on National HIV Testing Day on June 27,2023Page 36Boots has completed over 100,000 appointments for the NHS research program Our Future Health which aims to develop new ways to prevent,detect and treat diseasesPage 36In fiscal 2023,

65、our partnership with Vitamin Angels achieved a major milestone celebrating 10 years of partnership and reaching over 400 million women and children with life-changing vitaminsPage 48Page 46Over the past eight years,WBA has donated$373 million1 to support the health and well-being of the communities

66、we serveIn fiscal 2023,Walgreens distributed flu shot vouchers worth over$1.8 million to bring our total since 2019 to$8.6 millionPage 39Since the inception of our partnership with The Hygiene Bank,Boots&No7 Beauty Company have donated over 1.5 million products to over 700 donation locations across

67、the UKPage 50Page 53Walgreens has engaged 200,000 students through Expressions since the program began in 2009Across WBA,Business Resource Groups(BRG)continue to flourish.More than 6,200 employees have joined at least one of our 24 BRGs.We recently introduced two new groupsPage 67Award winning DEI s

68、trategy-Disability:IN recognized Walgreens as its Employer of the YearPage 61The Princes Trust partnership with Boots UK has supported over 500 young people through employability programs since its inceptionPage 49WBA once again achieved Bronze status in the Stonewall Equality Index and Boots placed

69、 139th in the Stonewall Workplace Equality Index(UK)for LGBTQ+inclusionPage 61Boots Ireland raised funds for 340 nights of care($135,000)for the Irish Cancer Society Night Nursing service for 2023 Daffodil DayPage 50In fiscal 2023 WBA introduced Health Equity goals for People of Color,Women in Leade

70、rship and individuals with disabilities,committing to achieving more equitable representation throughout the organizationPage 61Boots UK and No7 Beauty Company continued their focus on supporting people through menopause by becoming the first health and beauty company to receive a menopause-friendly

71、 employer accreditationPage 591Cash and Non-cash valuation of community contributions.Further details on page 46.OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities 8Environmental,Social and Governance Report 2023Fiscal 2023 Achievement

72、s and Recognition GRI 3-3,413-1WBA expects products are produced in responsible ways and has the same expectations for our suppliers.As our products have grown over the years,we continue to use our influence to prioritize sustainability and fair labor practices in their production.WBAs goals help ke

73、ep us and our supplier partners accountable and we are encouraged by our shared progress.The climate crisis is also a health crisis,presenting even greater challenges for the health and well-being of our communities.As leaders in our industry,WBA remains committed to meeting our reduction targets fo

74、r emissions,waste and plastic and expanding efforts around recycling and awareness of our impacts.Healthy PlanetSustainable MarketplacePage 80Boots UK reduced food waste by 36%,keeping Boots UK on track with the goal to reduce food waste by 50%by 2030Boots Thailand changed from offering plastic to p

75、aper carrier bags in storesPage 82Page 94Expanded Boots and No7 Beauty Company owned-product categories made from recycled or natural materials,including reusable makeup remover pads,cleansing pads,reusable baby wipes,lipsticks,compacts and Botaniq eyewearPage 87Liz Earle Beauty Co and the World Wil

76、dlife Fund(WWF)created a three-year partnership to restore biodiversityPage 90Walgreens exceeded its target of spending$700 million with diverse Tier 1 suppliers in the U.S.by$26 millionPage 93Boots owned-brand cotton wool products are now Global Organic Textiles Standard(GOTS)certifiedWBA reported

77、out to Roundtable on Sustainable Palm Oil(RSPO)as an entire organization for the first time.Boots and No7 Beauty Company exceeded 80%physically certified RSPO palm oil in their owned brand productsPage 92WBA continued to grow and expand supplier participation in our online sustainability assessment

78、tool THESIS growing by 68%for owned brands.Suppliers engaging with the tool now represent over$1.3B cost of goodsPage 88Page 82Boots no longer sells wet wipes made with plastic fibers.In fiscal 2023,Boots sold over 800 million wipes from 140 product lines across its skincare,baby,tissue and health c

79、are ranges and is actively supporting a UK ban on plastic wipes Page 95No7 Beauty Company launched its most inclusive skincare brand yet:Future RenewThe 17.brand has joined Liz Earle,Botanics,A Little Something and Soap&Glory in achieving Cruelty Free International Leaping Bunny approvalPage 91In fi

80、scal 2023 WBA reduced Scope 1 and 2 carbon emission by 3.7%,bringing our reduction to 25%compared with our 2019 baseline.This represents over 80%completion of our goal of 30%reduction by 2030Page 75CO2Page 82Recycle at Boots scheme expanded into Republic of Ireland with a further 50 store locationsB

81、oots Ireland achieved zero waste to landfill for the second consecutive yearPage 80Page 77In fiscal 2023,the Environmental Protection Agency(EPA)again named Walgreen Oshkosh1 a SmartWay High PerformerFollowing the introduction of Health Equity Goals in the first year,WBA globally met its targets whi

82、ch include targets associated with waste and emissionsPage 701Walgreen Oshkosh is a subsidiary of Walgreens.OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities 9Environmental,Social and Governance Report 2023OverviewGovernanceAppendices

83、Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Our drive to deliver healthcare and support for local and global communities stems from our business values and is evidenced through our day-to-day operations.These essential commitments shape our approach to ESG

84、,which is central to fulfilling our purpose to help people live more joyful lives through better health.Healthcare is at the center of our ESG framework,reflecting our operations and our corporate vision to be the leading partner in reimagining local healthcare and well-being for all.Our corporate r

85、esponsibility efforts are embedded in our business strategy,which includes commitments to serve the needs of every community and create greater access to care.WBA operates a fast-changing global business that continues to affect the health and social landscape.We continue to provide essential produc

86、ts and services while remaining diligent in our responsibility to keep our people and customers safe,At WBA,our health-centered ESG strategy is concentrated on four focus areas:Healthy Communities,Healthy and Inclusive Workplace,Healthy Planet and Sustainable Marketplace.All of our ESG efforts are e

87、mbedded in our broader business strategy and are at the center of our corporate vision to be the leading partner in reimagining local healthcare and well-being for all.Our Approach to ESG GRI 2-5,3-3A healthy and inclusive planet for all as well as updating our ESG programs to reflect the changing n

88、eeds of global communities.As demand for sustainable products continues to grow,we have expanded our goals across No7 Beauty Company and within owned brands to reduce negative impacts on the planet and improve our responsible sourcing practices.More information on this can be found in the Sustainabl

89、e Marketplace section of the report.Our ESG strategy includes permanent,ongoing consultations with a range of stakeholders who have joined us in agreement that we can have a profound impact on the world by working to improve health access and affordability,with a particular emphasis on health equity

90、.We are increasingly aware of the links between the environment,climate change,equity and health.Our sustainability targets on emissions and plastics support a healthy planet and healthy communities.Joyful lives,Better healthHealthy PlanetSustainable MarketplaceReducing the environmental impact of o

91、ur business,including waste,emissions and plasticsProviding quality,safe products and services to our customers with a focus on traceability,transparency and ethical sourcingHealthy Communities Healthy and Inclusive WorkplaceCreating a DEI-centered culture and positive workplace environment that sup

92、ports the health and well-being of our team membersImproving health equity and societal well-being10Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Sustainability Accounting Standards B

93、oard(SASB)United Nations Global Compact(UNGC)WBA is a participant in the UNGC,a voluntary leadership platform of responsible business practices.The UNGC is a call for companies to align their operations and strategies with 10 universally accepted principles in the areas of human rights,labor,environ

94、ment,and anti-corruption,and to take action in support of goals and issues embodied in the United Nations Sustainable Development Goals(SDGs).Task Force for Climate-Related Disclosure(TCFD)We report in alignment with the Task Force on Climate-Related Financial Disclosures(TCFD)recommendations.To mee

95、t these guidelines,we are actively analyzing scenarios to identify and assess climate-related risks and opportunities,as well as evolving our governance,strategy,risk management,metrics,and targets accordingly.This is our fourth year reporting against the SASB Standards,and our second since SASB was

96、 made part of the International Sustainability Standards Board(ISSB)of the IFRS Foundation.We disclose metrics as part of the drug retailers industry,which includes companies that operate retail pharmacies and distribution centers that supply retail stores.Global Reporting Initiative(GRI)Consistent

97、with past reports,our fiscal 2023 report has been prepared in accordance with the GRI Universal Standards.Our approach to reporting GRI 2-5WBA continues to enhance the transparency and credibility of its ESG disclosures using widely accepted sustainability reporting standards that provide confidence

98、 in our ongoing corporate responsibility efforts and progress.Boundaries for information presented within this report are evaluated based on the location and level of impact WBA has on each ESG material topic.Details on the boundary for each topic can be found in the relevant sections of the report.

99、11Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities ESG MaterialityGRI 2-25,2-29,3-1,3-2,3-3This report was prepared using WBAs 2020 materiality assessment and includes the 2020 matrix.Ou

100、r sustainability strategy during the fiscal period was guided by the materiality assessment conducted in 2020(see our 2021 ESG Report for topic definitions and more information).Consistent with best practices,the 2020 assessment was reviewed at the beginning of fiscal 2023 to ensure that the materia

101、l topics outlined represented our most significant impacts.In response to this review,WBA conducted a new ESG materiality assessment which was finalized at the end of fiscal 2023.It is our first materiality assessment to consider double materiality by identifying ESG topics that are most material fr

102、om both financial and impact perspectives to our Company.The assessment was conducted in alignment with leading market practice from the Global Reporting Initiative(GRI)and the European Union Corporate Sustainability Reporting Directive(EU CSRD).The 2023 matrix will be published in next years report

103、.Keeping with best practices in sustainability reporting,WBA conducts a materiality assessment at least every three years to understand our impacts,encourage insightful stakeholder dialogue,inform our sustainability strategy and form the basis for our ESG reporting.We systematically survey a range o

104、f global stakeholders to understand the issues they see emerging over the next decade that will potentially impact WBA and their interaction with the Company.12Environmental,Social and Governance Report 2023Importance to Stakeholders1Very HighHighModerate PrioritySignificance of Walgreens Boots Alli

105、ances Impacts7229232625242720714154Access to affordable and quality healthcareProduct safetyReduce negative impacts of plasticResponsible and ethical supply chainsEmployee health,safety and well-beingData privacy and securityEmployee wages and hiring practicesProduct

106、 packagingEnvironmental impacts of materialsCustomer responsibilityProduct labeling and transparencyCancer care and preventionTobacco salesPublic policy practicesCorporate governanceProduct end-of-lifeChemical use and managementAnimal testingSupplier diversity and inclusivityTalent and developmentSt

107、akeholder transparencyInnovation and digitalizationGeopolitical events and trendsDiversity,equity and inclusionPrescription drug abuseConsumer health education and marketingEnergy use and climate impactsCommunity engagement and partnershipsHealthcare antimicrobial stewardshipHuman rightsWaste manage

108、mentWater consumption and useMateriality matrixThe matrix at the right shows the results of our 2021 materiality assessment that identified the issues most material to the business from an ESG perspective.Sustainable MarketplaceGovernance and EconomicHealthy and Inclusive WorkplaceHealthy PlanetHeal

109、thy CommunitiesDISCOVER To preview the WBA 2023 Double Materiality matrix visit the Report Resources page on our website.1 Importance rankings are based on the weighted average from four sources of stakeholder input:consumer survey(50%),internal stakeholder survey(20%),external stakeholder survey(20

110、%),Datamaran inputs(10%).OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities 13Environmental,Social and Governance Report 20231 Access to affordable and quality healthcare2 Product safety3Reduce negative impacts of plastic4Responsible a

111、nd ethical supply chains5Employee health,safety and well-being6Diversity,equity and inclusion7Data privacy and security8Waste management9Human rights10Prescription drug abuse11Consumer health education and marketing12Community engagement and partnerships13Energy use and climate impacts14Employee wag

112、es and hiring practices15Product packaging16Environmental impacts of materials17Product labeling and transparency18Cancer care and prevention19Corporate governance20Product end-of-life21Customer responsibility22Chemical use and management23Supplier diversity and inclusivity24Innovation and digitaliz

113、ationWBA 24 Priority Topics alignment to the United Nations Sustainable Development GoalsOverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Commitments and ProgressOur TargetsHealthy Communities Improving health equity and societal wel

114、l-being:A specific focus on health equity addressing access to local,quality healthcare Partnerships and investments that focus on creating meaningful impact in the health of our communitiesHealthy and Inclusive WorkplaceCreating a DEI-centered culture and positive workplace environment that support

115、s the health and well-being of our team members:Ensures employees are cared for as whole people and provided with an opportunity where they can show up as their authentic selves Reflects the diversity of perspectives,backgrounds and cultures in the communities where we live and workWalgreens:Raise m

116、ore than$25 million for the Susan G.Komen and The Leukemia and Lymphoma Society.Exceeded.By fiscal 2024:WBA:Provide 100 million vaccinations for children in developing countries through Get a Shot.Give a Shot.and the UN Foundation.On track.By fiscal 2025:WBA:Help 500 million women and children by pr

117、oviding vitamins and minerals through Vitamin Angels.On track.Achieved in fiscal 2023:14Environmental,Social and Governance Report 2023Our Targets In fiscal 2023:WBA International:Maintain baseline of women in leadership from fiscal 2023.Exceeded.Walgreens:Increase women in leadership by 2.1 percent

118、age points over previous years baseline.Exceeded.Walgreens:Increase representation of people with disabilities across the Company by 0.7 percentage point over previous years baseline.Exceeded.Walgreens:Increase people of color by 0.7 percentage point over previous years baseline.Partially achieved,0

119、.5 percentage point.OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Commitments and ProgressOur Targets Our TargetsHealthy PlanetReducing the environmental impact of our business,including waste,emissions and plastics:Continuing to

120、reduce and optimize use of energy across our operations Reducing the negative impacts of plastics and waste in our operations and seeking to increase reuse,recycling,recycled content and recovery to enable circular systemsSustainable MarketplaceProviding quality,safe products and services to our cus

121、tomers with a focus on traceability,transparency and ethical sourcing:Managing the end-to-end sustainable lifecycle of our owned brand products Addressing environmental and social impacts and opportunities by increasing traceability,transparency and diversity across our suppliers and within our supp

122、ly chainAchieved in fiscal 2023:By fiscal 2030:WBA:Reduce absolute Scope 1 and Scope 2 global carbon emissions by 30 percent,as compared with 2019 baseline.On Track.Boots UK:Reduce food waste by 50 percent from the 2015 baseline,as part of WRAP Food Waste Reduction Roadmap.On Track.By fiscal 2040:Br

123、itish Retail Consortium Climate Roadmap,Boots UK:Support the UKs wider net zero transition by collaborating with other UK retailers on a roadmap for the industry to achieve complete net zero emissions by 2040,including net zero Scope 2 emissions by 2030 and Scope 1 emissions by 2035.On Track.Boots a

124、nd No7 Beauty Company:Achieve 80 percent certified RSPO(Roundtable on Sustainable Palm Oil)palm oil through physical certification.Exceeded.Walgreens:Source 100 percent of palm oil from Roundtable on Sustainable Palm Oil(RSPO)certified sources,physically certified and credits.Achieved.Each following

125、 year,Walgreens aims to increase the physical certified portion by 5 percent.On Track.By fiscal 2030:Walgreens:Achieve 30 percent reduction in plastic packaging compared with fiscal 2020 baseline;100 percent of plastic packaging reusable or recyclable by consumers;and achieve 30 percent average recy

126、cled content across plastic packaging.On Track.By fiscal 2025:Boots and No7 Beauty Company:Achieve the UK Plastics Pact 2025 targets:30 percent reduction in plastic packaging compared with fiscal 2018 baseline;100 percent of plastic packaging reusable or recyclable by consumers;and achieve 30 percen

127、t average recycled content across plastic packaging.On Track.15Environmental,Social and Governance Report 2023Walgreens:Increase spend with Tier 1 diverse suppliers to$700 million,from$625 million in fiscal 2022.Exceeded.OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustai

128、nable MarketplaceHealthy Communities 16Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Stakeholder EngagementGRI 2-12,2-28,2-29,3-1,3-3 Nongovernmental organizationsEngaging and collabo

129、rating with our stakeholders helps us address the most relevant ESG issues for our Company and deliver products and services that make positive impacts in the communities we serve.We regularly consult with our internal and external stakeholders across a range of sectors,geographies and organization

130、types and sizes to receive their feedback on our strategy and performance in the areas where we have the greatest impact.Each of these engagements seeks the stakeholders unique and valued opinion on specific areas.However,certain topics are addressed across groups given their propensity to touch eve

131、ry area of our business,such as:health equity;healthcare costs;DEI;responsible and ethical sourcing;and prescription drug and opioid abuse.These topics have a broad impact across all business areas,so we require all stakeholders to provide feedback on our approach and management.Stakeholders impacte

132、d by and who influence our business,such as customers,stockholders and nonprofit groups,frequently approach us with issues during our regular engagements.During fiscal 2023,we meaningfully engaged stakeholders proactively on numerous matters for which we can have significant impact and are aware of

133、evolving expectations.This proactive engagement covered topics such as health equity;vaccine equity;plastic packaging;beauty industry sustainability;and DEI.In the following pages(16-18)you will find the form and frequency of engagement with key categories of stakeholders during fiscal 2023,their ex

134、pectations,matters they raised and actions we have taken to address them.Our relationships with nongovernmental organizations(NGOs)and long-standing charity partnerships are cultivated in the areas we desire to make the greatest impact:removing barriers to access and identifying social determinants

135、to improve health equity.Other topics we have engaged with partners on at the national and international level include poverty,disease prevention,mental health,dementia and cancer.Through these partnerships that often span years,and even decades,we can define areas of need and advance our mutual goa

136、ls.Through the support of and interaction with NGOs and charity partners,we are prioritizing our efforts on the factors where we can have the most positive impact.Our engagement with stakeholders is done through regular surveys,conference participation and meetings.We met with key charity partners a

137、nd NGOs at least quarterly in fiscal 2023.Discussions covered a range of topics including climate impacts and reduction strategies,our supplier diversity,product considerations(labeling,ingredients,transparency,safety)and community engagement and partnerships.These engagements translated to a number

138、 of actions,chief among them including a carbon emissions reduction target,a vaccine equity initiative in the U.S.to address vaccine hesitancy and expanded mental health training for employees and pharmacists.GET IN TOUCHWe are always open to stakeholder feedback on our ESG reporting and strategy.Su

139、bstantive issues brought to our attention by stakeholders are escalated to our ESG Committee.One way to reach us is by email at ESG.17Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Int

140、ernal stakeholdersGovernment bodies and agenciesWe focus on improving the health and well-being of our employees through comprehensive benefits,inclusive culture building and opportunities for career development.We strive to mirror the communities we serve and know that the needs of our team members

141、 reflect those of their communities.To engage on issues that matter most,we keep an open dialogue with employees at all times through annual employee surveys and offer informal platforms for discussion.We also provide performance reviews and development programs and hold regular listening sessions.I

142、n practice,our internal engagement leads to training and upskilling,modifications to benefit offerings and financial and mental health support.Our Business Resource Groups(BRGs)are another way we engage with internal stakeholders to directly tie back to the business.Employees can connect with others

143、 having similar experiences,which fosters a sense of community and creates additional leadership opportunities for team members to express insights to management.WBA conducts twice-annual employee feedback surveys and regular performance reviews and appraisals,in addition to quarterly town halls and

144、 regular email and bulletin board communications.These engagement methods cover topics including employee health,safety and well-being,and talent development and compensation practices.Investors and lendersWe hold frequent dialogue with investors and lenders through regular outreach via our investor

145、 relations and governance teams,annual meetings and quarterly earnings calls.We also conduct proactive outreach to our financial stakeholders.Ahead of our annual meeting of stockholders,we conducted robust shareholder engagement to gain insight into institutional investors view of our ESG and compen

146、sation practices and to continue to strengthen the Companys relationships with key shareholders.Discussions centered around executive compensation,climate risk and transparency,leadership diversity,supplier inclusion,prescription drugs and other pressing issues.A major part of these conversations fo

147、cused on how we set priorities and goals,as well as identifying areas to drive impact and progress.Our engagement with these stakeholders reiterated the importance of many of our existing ESG programs and strategies.CommunitiesOur local communities are the foundation of our business;when they thrive

148、,we thrive.Our ESG strategy is designed to improve societal health and well-being while providing economic opportunities in our communities.Our engagement with these priority stakeholders spans hundreds of grassroot organizations,retail pharmacy operations,partnerships with trusted institutions and

149、intentional outreach through ESG initiatives and media engagement.Our dialogue with these groups seeks to eliminate barriers to access and address the needs of communities,like prescription drug affordability and vaccine equity.Understanding the needs of and collaborating with these stakeholders is

150、core to our success as a business.We rely on our communities to help us identify growth opportunities and support one another to overcome challenges by taking our listening exercises and engagements as seriously as possible.Our employees are also a key pillar of our community engagement due to their

151、 dedication to volunteering time and funding in the places where they work and live.Government bodies and regulatory agencies are a priority stakeholder group for WBA.We frequently engage with government institutions and agencies across all levels national,international,and local around affordable a

152、ccess and quality healthcare,transparency,prescription drug abuse,affordability,sustainability and workforce development.We worked closely with governments and municipalities to reach underserved communities and address accessibility barriers.These efforts are especially crucial at a local level whe

153、re our collaboration with municipalities gets at the heart of improving health at personal levels.18Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities SuppliersOur desire for responsibilit

154、y extends throughout our value chain and beyond.We pride ourselves on creating and building close relationships with suppliers and how they reflect our values.We understand the link between ethical behavior,sustainability and respecting human rights when it comes to implementing our ESG strategy.As

155、such,our Supplier Code of Conduct clearly outlines our expectations informed by regular assessments,policies and communications.Through our Global Supplier Sustainability Program,annual supplier conferences,regular surveys(some of which include sustainability components),risk assessments and trainin

156、gs,we routinely align with stakeholders by sharing our ESG goals.Responsible sourcing at WBA means collaborating with suppliers to respect and maintain human rights and improve diversity,in addition to prioritizing operational sustainability.Another crucial part of our engagement with suppliers is t

157、o ensure safety in the products and services we consume and sell by auditing the facilities,policies,procedures and practices of our suppliers.We consider these quality control activities to be indicative of something more than a license to operate we require these standards of all our supplier part

158、ners,whether evaluated within a quarterly business review or a single interaction.Peers and industry groupsWe are constantly engaging with our peers and industry trade groups.Through collaborative projects,meetings and regular dialogue,individual interactions and more,we discuss retail and pharmacy

159、topics.From solving industry challenges as a retailer to minimizing virgin plastics in supply chains,we lean on our peers and fellow industry groups to help us move forward.We are collectively pushing one another to improve our sustainability,access to healthcare,data privacy and security,removing b

160、arriers and more.These engagements keep us accountable to one another and result in a more successful business operation and happier customers.AcademicsOur engagement with academics is primarily focused on building a stronger,more diverse pharmacy talent pipeline.Additionally,the research done by th

161、is group is a key factor in addressing the worlds most pressing health and well-being challenges.Whether supporting ongoing research partnerships and presentations or participating in conference and roundtable speaking opportunities,our academic stakeholder engagement is critical to achieving our ES

162、G strategy.MediaMedia plays a critical role in educating the public about health issues and communicating accurate health and science information is critical to public health and safety.As such,we prioritize close relationships with key media to properly reach customers and patients around the healt

163、hcare topics they need to know about.In addition to providing educational resources through our media contacts,these stakeholders help us tell our business story to target audiences.We are in constant communication with the media to properly disseminate our message and understand public sentiment th

164、rough regular,proactive outreach conducted by our media and investor relations teams,in addition to individual meetings.Patients and customersWe maintain regular contact with our customers and patients through purposeful stakeholder engagement and daily interactions to understand what they need from

165、 us.These groups provide valuable insight into opportunities for us to foster trust while holistically serving the whole patient.Our interactions with these groups are a dialogue that gets to the heart of our purpose:creating joyful lives through better health.Engagements focus on healthcare and ser

166、vice needs,front of store products,payment options and optimizing benefits from insurance providers.Through surveys,social media,retail pharmacy interactions and our ESG initiatives,these groups provide input on everything from our community partnerships to healthcare accessibility and product trans

167、parency.19Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Memberships and associationsGRI 2-28WBA,its businesses,and employees participate in numerous nongovernmental and advocacy organ

168、izations,industry associations,organizations and networks.This collaboration is central to our corporate responsibility and ESG agenda because we cannot make meaningful change on our own.Select memberships and associations include:American Pharmacists Association(APhA)American Society of Health-Syst

169、em Pharmacists(ASHP)Beyond 34:Scaling Circularity for a Sustainable Economy Black Young Professionals(BYP)British Beauty Council British Retail Consortium(BRC)The Business Council Business for Societal Impact(formerly the London Benchmarking Group(LBG)Business in the Community(BITC)Business in the C

170、ommunity Ireland(BITCI)The Business Roundtable Carbon Disclosure Project(CDP)Community Pharmacy(CP)England;CP Northern Ireland;CP Scotland;and CP Wales Company Chemists Association(CCA)Cosmetic,Toiletry and Perfumery Association(CTPA)Cosmetics Europe The Council for Responsible Nutrition Cruelty Fre

171、e International Leaping Bunny The CSR&ESG Board Diversity in Retail EcoBeautyScore Consortium EuroCommerce European Retailers Palm Oil Group Forum for the Future Global Reporting Initiative(GRI)Global Organic Textiles Standard(GOTS)Global Shea Alliance(GSA)Henpicked HITRUST How2Recycle International

172、 Federation of Pharmaceutical Wholesalers(IFPW)International Health Partners Industry Council for Packaging and the Environment(INCPEN)Institute of Corporate Responsibility and Sustainability(ICRS)Irish Business and Employers Confederation and Retail Ireland(IBEC)Irish Organic Association Irish Phar

173、macy Union National Association of Chain Drug Stores(NACDS)National Council for Mental Wellbeing National Association of Specialty Pharmacy On-Pack Recycling Label(OPRL)Palm Oil Transparency Coalition(POTC)Pharmaceutical Society of Ireland(PSI)Pharmacist Advice and Support Service(PASS)Pharmacist Su

174、pport Pharmacy Technician Certification Board(PTCB)Proprietary Association of Great Britain(PAGB)Purple Tuesday RangeMe REPAK Retail Energy Forum Retail Excellence Ireland Retail Industry Leaders Association(RILA)Retailer Palm Oil Transparency Coalition RE-TURN Roundtable on Sustainable Palm Oil(RSP

175、O)Stonewall Sustainable British Beauty Council(SBBC)Sustainable Medicines Partnership(SMP)Sustainable Packaging Coalition Sustainable Packaging Initiative for Cosmetics(SPICE)Sustainable Procurement Pledge(SPP)The Sustainability Consortium United Nations Global Compact(UNGC)U.S.Business Action to En

176、d HIV U.S.Environmental Protection Agency(EPA)SmartWay Program Waste and Resource Action Program(WRAP)World Wide Fund for Nature(WWF)GovernanceGovernanceOverview21Environmental,Social and Governance Report 2023AppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Comm

177、unities GovernanceGRI 2-9,2-10,2-12,2-13,2-14,2-23,2-24,2-26,3-3Monitoring and benchmarking best industry ESG practicesOngoing review of ESG-related policies and publication of policy statementsConducting a WBA-wide materiality assessment at least every three years Tracking ESG-related long-term str

178、ategic partnerships and their impact Managing WBAs engagement with external stakeholders and other interested parties regarding ESG-related matters Integrating ESG processes into WBAs broader business,social and environmental risk management program and reputation management priorities Ensuring WBA

179、is taking appropriate measures to successfully prioritize and implement ESG projectsReporting progress against WBA Health Equity Goals quarterly to WBA BoardContinuing limited assurance by Deloitte&Touche LLP for certain reported data and disclosures Participating regularly in various external ESG d

180、isclosure surveys Assessing the outcomes of our organizations impact on the economy,environment and people in coordination with the WBA ESG committeeWe are committed to transparent reporting in all aspects of our business,including around our ESG activities and goals progress.As we continue our tran

181、sformation to a healthcare company,we are increasingly focused on health equity and ESG.Our ESG strategy is a key pillar of our purpose and is overseen by the WBA ESG Committee,which reports on a bi-annual basis to the WBA Nominating and Governance Committee of the Board.The Nominating and Governanc

182、e Committee oversees the ESG agenda on behalf of the board of directors(Board)and receives updates on the full range of activities undertaken by the Company,including,but not limited to:GovernanceOverview22Environmental,Social and Governance Report 2023AppendicesHealthy and Inclusive WorkplaceHealth

183、y PlanetSustainable MarketplaceHealthy Communities Corporate governance and risk managementOur commitment to strong governance and risk management processes is clearly prioritized.We are dedicated to continuously looking for ways to improve these practices because they are essential to achieving our

184、 objectives and being a responsible organization.Much of our governance work is underpinned by our health equity framework where we seek to prioritize key areas that impact health and well-being,especially for disproportionately impacted,underserved communities and recognize the irrefutable connecti

185、on between the health of people and the health of our planet.This is of the utmost importance to our organization and has the support of leadership at all levels.Our board of directors,comprised of a majority of independent directors,is actively engaged in strengthening our governance practices and

186、providing oversight of the Companys strategic,operational,potential and actual risk and financial matters.This engagement enables the Board to fulfill its fiduciary duties to our stockholders and steer the long-term success of the Company.36 percent of the board are female and 100 percent of our boa

187、rd are over the age of 50.GRI 2-9,2-10,2-12,2-13,2-14,2-23,2-24,2-26,3-3,405-11Our Boards oversight extends to our ESG program.Biannually,the Nominating and Governance Committee,made up of independent directors,reviews our ESG reporting policies and activities and assesses our risk management in tho

188、se areas.The Audit Committee regularly reviews and discusses the key risks identified in the Companys Enterprise Risk Management(ERM)program with leadership,their potential impact on us and our operations,and our risk mitigation strategies and related disclosure matters.These risks may be related to

189、 climate change,sustainability and other ESG-related matters.The Governance Risk and Compliance Committee,composed of senior management,works in tandem with the Audit Committee to ensure all levels of leadership are involved in the discussion and articulation of WBAs top risks.We routinely evaluate

190、our risk mitigation activities,and when risks are identified above a certain threshold,WBA works to develop action plans with timelines and responsibilities that are monitored and reported upon following implementation.The WBA ESG Committee plays a key role in providing further oversight and governa

191、nce of our ESG program.This committee meets four times a year to review our ESG program,policy statements,evolving ESG-related regulations,social and environmental risks and progress toward achieving our ESG goals,including our goal to drive responsible sourcing practices throughout our supply chain

192、,protecting human rights and engaging with suppliers around ethical and environmental issues.Ornella Barra,Chief Operating Officer,International,chairs this committee.Members of this committee include other senior executives from across our key businesses and departments(operations,legal,human resou

193、rces,accounting,finance,public affairs and communications).The WBA ESG Committee sets and approves our ESG commitments and targets and oversees our progress.The committee also approves the outcome of our regular assessments,annual objectives and ESG Report.Our ESG governance was further strengthened

194、 during fiscal 2023 in our International segment when senior leaders from No7 Beauty Company,Global Sourcing and International Retail came together to form the Sustainability Committee.We recognize in our fiscal year 2023 Annual Report that the long-term effects of global climate change present both

195、 physical risks(such as extreme weather conditions or rising sea levels)and transition risks(such as regulatory or technology changes),which are expected to be widespread and unpredictable.We disclose more information on the actions taken stemming from the completed climate scenario analysis and ide

196、ntified risks and opportunities within the TCFD Response of this report on page 111 and within our Annual Report on page 23.The Company will monitor best practices for disclosing physical and transition risk and opportunities associated with climate change and will continue to evolve our reporting.M

197、ORE INFO More information on material risks is included in WBAs most recently filed 2023 Annual Report.More information on the Boards involvement,evaluation,compensation,tenure,gender,ethnicity and conflict-of-interest processes can be found in the 2024 Notice of Annual Meeting and Proxy Statement.1

198、 Board and senior leadership diversity disclosure is GRI 405-1 specified disclosure and is within the Deloitte&Touche LLP review scope as detailed on pages 119-120.2UD=undisclosedBoard diversity matrixThe table below provides certain highlights of the composition of our Board members as of December

199、8,2023.Each of the categories listed in the table below has the meaning as it is used in Nasdaq Rule 5605(f).Board Diversity Matrix(as of December 8,2023)Total Number of Directors 11FemaleMaleNon-BinaryUD2Gender IdentityDirectors47-Demographic BackgroundAfrican American or Black1-Asian-1-White36-LGB

200、TQ+1GovernanceOverview23Environmental,Social and Governance Report 2023AppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities PoliciesWBA is committed to creating a clean,safe and respectful environment for our entire value chain.We understand good governan

201、ce is underpinned by accessible,objective policies and clear behavior expectations that are consistent throughout the organization,regardless of geography or level.As such,we have outlined how we expect our people to behave through robust organization-wide and business segment-specific policies that

202、 incorporate internationally accepted human rights.These policies are how we hold ourselves to a high standard of conduct.Our Companys policies cover a range of topics,from environmental impact and compensation to data privacy and procurement practices.We are dedicated to upholding and implementing

203、new policies where needed because clear guidance is a pillar of successful governance.New policies are developed in accordance with regular due diligence that cover a range of topics,including human rights.Internal policies are reviewed at least every two years,while external policies are reviewed a

204、nnually.These documents are made available to all relevant parties through our intranet and corporate website,including external partners and suppliers.Functional leadership within WBA for each of our internal policy commitments rests with designated employees at the executive level as delegated by

205、the Board to the WBA Finance Committee,CEO and Global CFO,in addition to segment CFOs and other relevant management.Each business must also have executives at the Operating Committee level responsible for implementation and management of all internal policies.We require all team members to familiari

206、ze themselves and comply with requirements of all internal policies,in addition to following our Code of Conduct and Ethics,Ethical Trading Standards,standards for Enterprise Risk Management Policy,Environmental,Health and Safety and all published WBA internal controls relevant to their operational

207、duties.We hold presentations and training with relevant parties,as stipulated in select policies,with frequency dependent on business and role.These accountability actions and our work with accredited third-party auditors and extensive organizational policy library available to relevant stakeholders

208、 are how we hold ourselves accountable.First and foremost,we prioritize creating and encouraging a safe environment for employees,customers,patients,contractors and suppliers across all our business segments.We continuously work to improve our management of health and safety guided by the WBA Health

209、,Safety and Environmental(HSE)Committee and WBA HSE policy.Within the WBA HSE policy,employees can find guidance on reduction and mitigation processes,in addition to guidance on determining corrective actions for workplace incidents and investigations.GRI 2-23,2-24,2-27,3-3,403-4As a community pharm

210、acy and healthcare provider,everything we do,everything we sell,every supplier we work with and everything in between has a far-reaching impact.We are committed to respecting and upholding the dignity,well-being and human rights of every individual affected by our business activities,including our p

211、atients and customers,employees,suppliers and local communities.This commitment applies to all Walgreens Boots Alliance affiliates and extends to respecting all internationally recognized human rights as detailed in the United Nations Guiding Principles.Our Human Rights Policy Statement is based on

212、the International Bill of Human Rights and adopts the core labor standards from the United Nations International Labor Organization.This commitment also extends to fairly compensating our people.Please see page 101 for additional information on our living wage efforts.All of these values and more ar

213、e explicitly laid out in our ESG Policy Statements,which are available on our website.These statements shape our approach to our sustainability and ESG activities and help ensure we are working the right way.GovernanceOverview24Environmental,Social and Governance Report 2023AppendicesHealthy and Inc

214、lusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Code of conduct and ethicsThe WBA Code of Conduct and Ethics is our compass for how we behave.It guides us as a company,a team and individuals to make ethical decisions that stay true to our values while abiding by the laws and

215、 regulations in the places where we do business.We rely on our code to support us in doing what is right in our fast-paced,dynamic environment.The code also supports strong governance of our behaviors and our approach to ESG.The code extends to our Board;Company officers;team members;team members of

216、 our subsidiaries;officers and employees of any business in which WBA or a subsidiary has a controlling interest;and parties acting on behalf of WBA or its subsidiaries,including consultants,agents,suppliers,intermediaries or representatives.We expect everyone at WBA to read,understand and commit to

217、 complying with our code.As part of our“speak up”culture,our confidential Compliance and Ethics Hotline and online portal are available for any team member to raise concerns about inappropriate business conduct or unethical behavior.The hotline is managed by an independent third party and is availab

218、le 24/7 in local languages.We expect our people to behave ethically and responsibly when acting on our behalf and as their own representative.This extends to all levels of our organization,including our Board.Further guidance on conflicts of interest at the Board level can be found within section 16

219、 of the WBA Corporate Governance Guidelines and in the 2024 Notice of Annual Meeting and Proxy Statement.More information on our corporate governance guidelines and the code of conduct,including mechanisms for reporting suspected violations of the Code of Conduct and Ethics,concerns about ethics and

220、 questions about applying our code,can be found on our corporate website here.GRI 2-26,3-3GovernanceOverview25Environmental,Social and Governance Report 2023AppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Health and SafetyGRI 2-26,3-3,403-1,403-2,403

221、-3,403-4,403-5,403-6,403-7,416-1,416-2,417-1,417-2,417-3DISCOVERPlease see pages 16-19 for how we have engaged with priority stakeholders on health and safety matters.Please see page 58 for further details on employee and workplace safety.Annual pharmacy operations reviews include the following:Moni

222、toring procedures for the professional qualifications for pharmacists and pharmacy-related employeesProcesses to facilitate compliance with pharmacy staff professional development requirementsProcesses to help ensure concerns about pharmacy professionals fitness to practice are referred to the appro

223、priate regulatory body when required by law Mechanisms for compliance with standard operating procedures across dispensing,pharmacist control checks,patient counseling,record keeping,management of controlled drugs and narcotics,medicines date checking,quality assurance,error management and other iss

224、uesCompliance with safe storage,preparation,dispensing,compounding and sale and supply of medicinal productsRecording,managing and reporting of dispensing errors,including a formal review process and action planning to minimize the risk of such errors occurring1 GRI 416-1 required disclosures are wi

225、thin the Deloitte&Touche LLP review scope as detailed on pages 119-120.Patient safety:Pharmacy dispensingGRI 3-3,416-11,417-1Dispensing and distributing pharmaceuticals is the most significant part of our business,with 62 percent of our sales in fiscal 2023 coming from the sale and distribution of p

226、rescription medications and pharmacy-related services.Millions of people count on us to safely dispense medications and we deliver on that promise everyday.Patient safety lies at the heart of our management of pharmacy operations.We strive to be the industry leader by continuously seeking ways to mi

227、nimize risks to patients in our dispensing and pharmacy services.In fiscal 2023,we continued providing pharmacists with training on how to appropriately manage clinical considerations in patient drug therapy through our clinical decision support software.In addition,we provide our pharmacists with a

228、 robust drug information library to help support their professional practice decisions.All WBA pharmacy dispensing businesses annually review and evaluate pharmacy operations for compliance with our Pharmacy Operations Governance Policy.During fiscal 2023,the WBA Patient Safety Forum continued to co

229、nvene representatives from all pharmacy dispensing businesses to share best practice operations,facilitate a culture of openness and shared learning,and develop innovative patient safety solutions.The forum included senior leaders and executives across the Company,including International Public Affa

230、irs,Pharmacy Quality and Patient Safety and Ethics and Compliance,among others.Additional information on patient safety can be found on the following page.WBA is committed to creating and encouraging a safe environment for employees,customers,patients,contractors and suppliers across all our busines

231、s segments.We continuously work to improve our management of health and safety guided by the WBA Health,Safety and Environmental(HSE)Committee and WBA HSE policy.Within the WBA HSE policy,employees can find guidance on reduction and mitigation processes,in addition to guidance on determining correct

232、ive actions for workplace incidents and investigations.GovernanceOverview26Environmental,Social and Governance Report 2023AppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities There are also obligations on pharmacists to confirm products are sourced via a

233、licensed and legitimate supply chain.Our pharmacy systems are designed for the safe dispensing of medications.Our standardized dispensing processes detail each step in the fulfillment process,from receipt of prescription through consultation and dispensing of the medication.There are multiple digita

234、l safety checks,including bar code scanning,safety-enhancing automation processes and digital safety alerts utilizing cutting edge technology.To help ensure patient safety,our prescription labels are designed to meet both regulatory requirements and our internal standards.Descriptions of medications

235、 are affixed to each prescription dispensed,and each prescription is dispensed with a patient leaflet that informs patients of the name and use of the medication,potential adverse reactions,information about drug interactions,safe medication disposal and other important health information.At Walgree

236、ns,this information is available in 14 languages,and additional services are available for hearing and visually impaired patients.In fiscal 2023,we operated 10 microfulfillment centers supporting roughly 4,000 stores.By the end of fiscal 2024,we plan to operate 14 centers to continue driving signifi

237、cant efficiencies and cost savings.All WBA businesses must have documented processes in place to facilitate the collection of key performance metrics on health and safety,including pharmacy incidents.Safety performance is supported by robust systems such as continuous quality improvement(CQI)program

238、s,procedures and monitoring to reduce and prevent incidents.Our CQI programs support and uphold our long-standing patient safety culture by empowering and encouraging all team members to report pharmacy incidents,near misses and overall safety opportunities to the U.S.Patient Safety Research Foundat

239、ion,a patient safety organization listed with the Agency for Healthcare Research and Quality(AHRQ).Multiple safety data sources are reported and analyzed,and opportunities for process,systems,physical environment and educational materials are constantly evaluated.Technology and process solutions as

240、well as ongoing team member activities and training are developed based on the evaluation of results.Walgreens continues to maintain National Association of Boards of Pharmacy(NABP)accreditation for Durable Medical Equipment,Prosthetics,Orthotics and Supplies(DMEPOS).It is also accredited for Commun

241、ity Pharmacy,being recognized for an advanced level of patient care services,quality and safety.In addition,Walgreens has current chainwide Community Based Specialty(CBS)Utilization Review Accreditation Commission(URAC)accreditation for specialty pharmacy as well as Accreditation Commission for Heal

242、th Care(ACHC)accreditation for select CBS sites.URAC and ACHC are independent third-party organizations that provide healthcare accreditations based on industry standards.Product safetyAt WBA,product safety is the foundation to our commitment to our customers.We ensure our owned brand products spann

243、ing health,beauty,home and cleaning products,food,paper goods and other categories are rigorously analyzed for compliance with all applicable laws and regulations along with our own high performance,safety,and quality standards.We proactively seek feedback on our products and services,and address th

244、ose incidents that dont meet our customers needs,expectations and our own high standards.Manufacturers of our owned brand products use a third-party product testing lab that we select to validate safety and quality before our products reach our customers and patient.We have established a multistage

245、product testing program to ensure products are tested across the full product lifecycle.Our program builds in required and periodic testing from independent third-party laboratories validating that quality,safety,compliance and applicable regulatory standards have been satisfied,including but not li

246、mited to analytical tests(chemical/composition),performance tests(durability/functionality),packaging validation(labeling)and flammability standards.See page 96 for additional information on our marketing and labeling practices.Our suppliers are expected to implement best practices,including clearly

247、 defined and well-documented good manufacturing and quality processes,training and record keeping.Through our rigorous supplier and vendor qualification process and factory assessment process,we evaluate our suppliers ability to deliver consistent,safe and quality products.WBA reserves the right to

248、audit supplier manufacturing sites of products in non-regulated categories.Our Quality team helps ensure customer feedback is actively reviewed and analyzed.If we learn about an issue with one of our products,our quality incident process is activated and we systematically investigate,take corrective

249、 action,and,when necessary,quickly withdraw the product from our stores and e-commerce platforms.If a product needs to be withdrawn from the market,we ensure it is not sold by issuing a lock on the product at our distribution centers,at point of sale in the store and online.We take our customers saf

250、ety seriously,and understand their desire to know more about the products they used and consume,and so provide information for any recalled owned brand products.These details are available anytime on our websites for Walgreens and Boots.GRI 3-3,416-11,416-2,417-1,417-2,417-31 GRI 416-1 required disc

251、losures are within the Deloitte&Touche LLP review scope as detailed on pages 119-120.GovernanceOverview27Environmental,Social and Governance Report 2023AppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Information SecurityGRI 3-3,418-1We understand the

252、 importance of ensuring the integrity of data and the protection of our customers,patients,employees and Company information.The Companys security processes and controls for information technology(IT)systems and resources;our business;and employees,contractors and third parties help ensure the confi

253、dentiality,integrity and availability of our IT systems are maintained.During fiscal 2023,the Global Chief Information Security Officer role reported directly to Walgreens Chief Information Officer and the International Chief Information Officer who jointly oversaw the security of the Companys compu

254、ter systems,data,networks and other assets,with oversight from the Audit Committee.The Walgreens and International Chief Information Officers reported to a member of the Executive Management team and into the Audit Committee.The Company conducts multiple information security audits and vulnerability

255、 assessments on different sections of our IT systems,data and networks on at least an annual basis.WBA also has an information security incident response team and maintains a data security event plan to effectively manage and respond to information security incidents.Our global information security

256、policies,which are based on industry frameworks such as the National Institute of Standards and Technology and the International Organization for Standardization,set the compliance guidelines for our people,processes and systems.At the request of our business partners,WBA also engages with HITRUST,a

257、 third-party organization,to assess the security and privacy controls around Walgreens patient data.HITRUST certification is valid for two years and was last renewed in December 2023.WBA works with an independent assessor to conduct interim assessments to ensure continued adherence to HITRUST requir

258、ements.Additionally,Walgreens is subject to an annual Payment Card Industry(PCI)assessment that includes a review of our policies and procedures to protect Walgreens customer credit card data.Building and nurturing a culture of security is key to protecting information.New employees receive training

259、 on a variety of issues,including security and privacy.This training is embedded in our security fundamentals training,which is refreshed on an annual basis.This training applies to pharmacists,pharmacy technicians,retail team members and team members at our support offices.We also build awareness a

260、bout phishing through regular employee campaigns.Training and information is available to employees on our corporate intranet sites.Additionally,we use screen savers,timely internal news articles and other communication channels to engage employees about the importance of being alert to cybersecurit

261、y risks.GovernanceOverview28Environmental,Social and Governance Report 2023AppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Patient and Customer PrivacyAs a global healthcare leader and retailer,personal information is provided to WBA through purchasi

262、ng and filling prescriptions,enrolling in promotional and loyalty programs,registering on our websites or otherwise communicating with us.We are committed to protecting patient and customer privacy and data with leading data protection standards.GRI 3-3,418-11The Global Chief Privacy Officer oversee

263、s the privacy of WBAs patient,consumer and employee data,with oversight from the Audit Committee.We conduct privacy impact assessments regularly.Our privacy program reporting is shared with the Audit Committee on a routine basis.We are transparent with our customers about how we use their data.State

264、ments are posted on our websites and include information about data usage and safeguards.We publish our policies about individual rights requests regarding the use and deletion of personal information for customers in applicable jurisdictions.We comply with EU and UK law on data protection and priva

265、cy.Our policy is to notify all data subjects of reportable data incidents in accordance with applicable laws.In the U.S.,where approximately 80 percent of the WBA personal health data resides,the Health Insurance Portability and Accountability Act(HIPAA)privacy rule compliance program incorporates a

266、dministrative,technical and physical safeguards.Under our HIPAA policy,we receive written authorization from the data subject where required,and collection and processing are limited to the stated purpose.We also have a program to receive,investigate and respond to privacy complaints.Annual privacy

267、training is mandatory for applicable team members,including pharmacy,retail and support office.Applicable U.S.contractors are legally obligated to receive privacy training.We also have policies and procedures in place that govern data transfers to third parties,including appropriate methods and cont

268、rols,such as standard contractual clauses.1 GRI 418-1 required disclosures are within the Deloitte&Touche LLP review scope as detailed on pages 119-120.Healthy CommunitiesOur TargetsAchieved in fiscal 2023:By fiscal 2024:Walgreens:Raise more than$25 million for the Susan G.Komen and The Leukemia and

269、 Lymphoma Society.Exceeded.WBA:Provide 100 million vaccinations for children in developing countries through Get a Shot.Give a Shot.and the UN Foundation.On track.By fiscal 2025:WBA:Help 500 million women and children by providing vitamins and minerals through Vitamin Angels.On track.OverviewGoverna

270、nceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceAlethia JacksonWe understand that our work globally entails us taking a local approach to meeting the specific needs of communities and thats where partnerships are invaluable.Over the past eight years,WBA has donated$3

271、73 million1 to support the health and well-being of the communities we serve.Our work includes partnering with our consumers,governments,charities,non-governmental organizations,industry bodies and other healthcare providers on disease prevention,detection,treatment,and education.We have also worked

272、 closely alongside our partner organizations to address social determinants of health,support people living with cancer in the U.S.,UK,and Ireland,Mexico,Thailand and across Europe,and support youth mental health and awareness across the U.S.Together with our partners we are uniquely able to support

273、 our patients,our consumers,and our communities and have a long-term impact.Our work with our partners and in our stores provides tangible and visible examples of what we mean by health equity.Our ambitions are bold.This includes overcoming barriers to medication adherence,providing greater access t

274、o care regardless of an individuals personal background,addressing cost challenges or providing vaccine or In this milestone year,I feel privileged to be part of an incredible team that follows a long tradition of healthcare pioneers,who are committed to enabling healthier communities across the U.S

275、.and around the world.Community is the backbone of our society and as recognized by the World Health Organization,health is the underpinning of productive,resilient and stable economies.Our commitment to championing healthier communities is of critical importance to current and future generations.Se

276、nior Vice President of ESG and Chief DEI Officer,Walgreens Boots Alliance A Lett er F rom.testing equity.This work is embedded in who we are as a company.Every day our team members engage with patients and customers globally and seek to improve their health and well-being.In 2023,the World Health Or

277、ganization(WHO)confirmed climate change as an urgent threat to pregnant women,newborns and children and I am enormously proud to mark our 10-year anniversary with Vitamin Angels.With the support of our customers,team members and their incredible network,we have helped reach over 2.6 million expectan

278、t mothers and their babies in the U.S.and Puerto Rico,and over 400 million women and children around the world with life-changing vitamins and supplements.I invite you to read in this chapter all that we have done to build on our long and rich heritage of reimagining how local healthcare improves so

279、cietal health and well-being,and what we are doing to enable communities to bring about more joy through better health.1Cash and Non-cash valuation of community contributions.Further details on page 46.Healthy Communities OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSusta

280、inable Marketplace30Environmental,Social and Governance Report 2023Healthy Communities 31Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealth Access and AwarenessGRI 3-3,203-1,203-2,413-1Health equityWe

281、strive to provide essential care to the communities in which we are embedded.As one of the worlds largest providers of pharmacy and other healthcare services in local communities around the world,WBA understands the needs of the communities we serve.WBA is uniquely positioned to make an impact on he

282、althcare access and affordability.You can learn more about our endeavors to improve access to healthcare for millions of people on the following pages.These efforts are reflected throughout our business activities,advocacy work and ESG initiatives.GRI 3-3,203-1,203-2,413-1Healthy Communities 32Envir

283、onmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceChampioning health equityGRI 3-3,413-1The COVID-19 pandemic taught us valuable lessons about the important role our stores,services and pharmacy team play in the

284、health of our communities.We see our pharmacists as our frontline educators.They are not only accessible in the communities where they work but are also often active and trusted members of those communities.Walgreens and other pharmacies were able to make a huge impact throughout the COVID-19 pandem

285、ic.Between February 2020 and September 2022,it is estimated that services provided by pharmacies such as administering vaccines and antiviral medications helped to save over 1 million lives and avoid over 8 million hospitalizations in the U.S.Through new policy changes coming out of the COVID-19 pan

286、demic,Walgreens will continue its work to increase access to vaccines and healthcare services and reach underserved communities.Education and information:We are committed to ensuring our communities have access to the information necessary to promote good health outcomes.Because our pharmacy team me

287、mbers live and participate in the communities they serve,they are seen as a credible source of information among their community members.Our pharmacy team members are actively combating misinformation and encouraging healthcare access.Partnerships:We understand that to reach those who need the most

288、help,we cannot work alone.In fiscal 2023 the Company hosted over 1,000 clinics to address vaccine hesitancy and provide vaccines working with community organizers and faith-based organizations to major companies.These events and partnerships have been instrumental in breaking down barriers and provi

289、ding the tools needed to engage communities and overcome obstacles to care.Additionally,these partnerships will be leveraged across other health services.Access:78 percent of Americans live within 5 miles of a Walgreens or Duane Reade retail pharmacy.For those who do not,we continued the effort to g

290、o the extra mile to reach medically underserved communities with our mobile clinics.Our coach buses outfitted for health providers traveled coast to coast,meeting people where they were while distributing thousands of vaccines and other services.The Company established three pillars by which we ensu

291、re our care remains accessible to communities:Across these pillars,Walgreens is focusing on 4 key activation areas:social determinants of health,vaccination and testing,medication adherence and chronic care management and wellness and care.In fiscal 2023,Walgreens launched the Health Equity Champion

292、s Network.Health Equity Champions connect team members and customers to the work Walgreens does in health equity and serve as a point of contact for health equity work in their region.The work we have done to establish internal forums for improved awareness,transparency and knowledge sharing regardi

293、ng health equity is demonstrative of our organizational focus on health equity and empowering each employee to be a health equity ambassador.Healthy Communities 33Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable Marke

294、tplaceAt the start of the 2022 calendar year,we established a network of Health Equity Champions across Boots UK.These champions work across the support office and stores to help ensure that new initiatives meet the standards of Boots efforts to address health inequities.Whenever we launch a new ini

295、tiative,the champion will ask their Boots team members to complete a Health Equity Assessment Tool(HEAT)to test the accessibility of the service in a range of scenarios,ensuring it has the best chance of reaching all members of the community.In May 2023,Boots attended and presented at the NHS Englan

296、d Health Inequalities Improvement Board on“Improving Equity Access to Healthcare through Boots.”In the presentation,we discussed how Boots aligns with health equity goals from the NHS and is working to increase access to vulnerable communities,improve health outcomes and lower the cost of care for a

297、ll.To help address heath inequity in the communities we serve,Boots established the Health Equity Stakeholder Group in 2021.This group outlined four key themes that would guide store activities and internal initiatives to promote health equity across Boots UK:Turning awareness into advocacy:Ensuring

298、 all Boots communications are written through the lens of promoting equity in its education programs and services.Black,Asian and Minority Ethnic(BAME)inequalities:Recognizing the disparities in access to healthcare among Black,Asian and minority ethnic communities in the UK and working to achieve p

299、arity,especially in the treatment and prevention of COVID-19.Digital inequalities:We are committed to improving digital access to healthcare.Recognizing that as of the latest Ofcom technology tracker data published in 2023 seven percent of UK households do not have internet access,Boots is committed

300、 to maintaining care options that do not exclude those without digital access.Local solutions:Our pharmacists live and work in their local communities.We want our local teams to keep us apprised of inequalities they may encounter and feel empowered to suggest their own ideas about how to tackle them

301、.At the same time,we will continue to empower our team members with research from our partners,including The Kings Fund,and shared best practices to address inequities together.As the largest pharmacy in the UK,Boots is uniquely positioned to address health equity and create greater access to health

302、 services across the country.Healthy Communities 34Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceAccessGRI 3-3,203-1,203-2,413-1 Overcoming barriers to medication adherenceThe failure to take medications

303、 as prescribed is associated with adverse health outcomes and rising healthcare costs.WBA strives to improve medication adherence by addressing systemic barriers to care.Barriers can include everything from a misunderstanding of prescription interactions with other drugs to a lack of access to trans

304、portation.Lack of insurance,financial insecurity,inconvenience and forgetfulness are also commonly identified as factors in adherence failure.GRI 3-3,203-1 Our pharmacists and healthcare providers take the extra step to help ensure adherence among their patients.Analytics help us predict the patient

305、s most likely to become non-adherent and identify custom ways to reach them and help them maintain their regimen.Adherence programs for the most complex treatments and disease-state management programs include phone,virtual and in-person consultations to address potential side effects and offer reme

306、dies,digital solutions including medication synchronization,delivery,consultations and patient education and efforts to connect patients to financial assistance to help them stay on track.Our pharmacists are continuously learning and updating their training on common chronic conditions including hyp

307、erlipidemia and diabetes management.Recognizing that diabetes,high cholesterol and hypertension are prevalent among Americans,we tailored specific programs to help improve outcomes for patients living with these disease states.Across these conditions,Walgreens PDC(Proportion of Days Covered)rates im

308、proved by 0.3%in fiscal 2023 compared to fiscal 2022.PDC is a common measurement for adherence referring to the percentage of time a patient has medication available based on refill records.Medication non-adherence remains a significant barrier to positive health outcomes for those with mental healt

309、h conditions.To help support greater adherence,outcomes,and lower overall costs for patients and payers,Walgreens has added oncolytics,estrogen hormones,antiandrogens and continuous glucose monitoring(CGM)devices to its New to Therapy pharmacy program in addition to anti-anxiety medication,anti-psyc

310、hotics and anti-depressants.Walgreens works to improve medication adherence,manage chronic disease and overcome barriers to care through numerous programs,which are detailed in this section.Walgreens Chicago Health IncubatorThe Walgreens Chicago Health Equity Incubator is a pilot program designed to

311、 address health inequities and impact patient outcomes.Driven by a cross-functional team of individuals across pharmacy operations,data analytics and involved pharmacies,the program is designed to create direct lines of communication between patients in vulnerable communities and providers who can i

312、nterpret feedback into actionable change.The first phase of the pilot launched in August 2020 and focused on Chicagos South and West Sides.Phase 1 focused on diabetes outreach,pediatric asthma consultations and reducing delayed medications pick up.The incubator moved from its first phase,where outre

313、ach concentrated on prescription management for patients living with diabetes and asthma,to its second phase in July 2022,when a mental health wellness check for patients new to mental health prescription therapy was added to the program.The pharmacies involved are situated in underserved areas wher

314、e mental health disparities may be worse due to institutional racism,health insurance access and coverage,inadequate care and treatment and cultural acceptance,among other social determinants of health.The program has now expanded beyond the South and West Sides of Chicago to include pharmacies in T

315、exas,Arizona,Nevada and New Mexico,for a total of nearly 50 pharmacies offering proactive mental health support to patients.Between July and December 2022,more than 1,200 wellness checks were made 45 days post pick-up across Chicago-area pharmacies.Of the patients who received a 45-day outreach call

316、,they were more likely to refill their medication when due and did so within fewer days than patients who did not receive an outreach call.The proportion of patients in the initiative who refilled their medications within seven days of the outreach call rose by 8.7 percent.GRI 3-3,203-1,203-2,413-1H

317、ealthy Communities 35Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceTransforming accessGRI 3-3,203-1,203-2Furthering our commitment to increasing access to care for everyone,continues to be a priority for

318、 WBA.The U.S.Healthcare segment was launched in fiscal 2022 to facilitate WBAs consumer-centric healthcare strategy in the communities we serve across the U.S.,which includes investment in Village Practice Management Company,LLC(VillageMD),Shields Health Solutions Parent,LLC(Shields),CCX Next LLC(Ca

319、reCentrix)and the companys organically grown healthcare business.The U.S.Healthcare segment plans to become a leading provider of local clinical care services by leveraging its consumer-centric technology and pharmacy network to deliver value-based care.In addition to the investments within U.S.Heal

320、thcare the company also plans to continue to transform its core pharmacy and retail business and its goal is to provide better consumer experiences,improve health outcomes and lower costs.This strategy is foundational to WBA as a leading provider of local clinical care services and addresses all dim

321、ensions of physical,emotional and mental health.We will continue to leverage our consumer-centric technology,pharmacy network and partnerships to deliver and enable others to deliver value-based care,including vaccinations,diagnostic testing,chronic care management and specialty management.Walgreens

322、 Health Corners and Health Advisors provide accessible,local healthcare services.Locations offer services ranging from preventive care and wellness checks to support with managing chronic conditions.Health Advisors provide a range of health and clinical services that supplement care received from pr

323、imary care physicians and specialists.Through the Walgreens and VillageMD coordinated care model,patients receive full-service primary care alongside convenient and cost-effective pharmacy services.Walgreens and VillageMD are leveraging their combined expertise in pharmacy and primary care to delive

324、r a series of programs that allow physicians and pharmacists to collaborate closely and coordinate patient care to help make healthcare easier and more accessible for improved long-term outcomes.With these programs,Walgreens and VillageMD can keep patients more connected to care by delivering the ri

325、ght care,at the right time,with more personal service,and by encouraging the adoption of behaviors that can help them get and stay healthy.Boots works closely with the NHS on its Core20PLUS5 initiative.Core20PLUS5 is an approach designed to reduce healthcare inequalities at both the national and sys

326、tem level.The name Core20PLUS5 comes from the population groups identified as vulnerable and lacking healthcare access,and the five clinical areas of focus.Core20 represents the most deprived 20 percent of the national population as identified by the national Index of Multiple Deprivation(IMD).PLUS

327、population groups should be identified at a local level,mostly likely minority communities,people with disabilities and multiple long-term health conditions.The five clinical areas of focus are maternity care,severe mental illness,chronic respiratory disease,early cancer diagnosis and hypertension.I

328、n Germany,Alliance Healthcare Deutschland provides pharmacy teams with high-quality training content onsite and online to provide the best care to patients and customers.At the end of fiscal 2023,more than 10,000 people in Germany were trained on topics such as long-COVID,diabetes prevention and“Dig

329、ital Pharmacy.”More than 90 percent of the people trained work in our customers pharmacies.Healthy Communities 36Environmental,Social and Governance Report 2023OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceClinical trials and researchWalgreens launch

330、ed its Clinical Trials business in June 2022 and remains committed to increasing diversity in clinical trials and helping drive more equitable and inclusive research.Walgreens combines its trusted relationship with patients in communities throughout the U.S.with health insights and proprietary selec

331、tion software to proactively match potential patients to trials across a range of disease areas.Walgreens looks forward to reaching eligible patients for enrollment at the right time to deliver the right message and help orchestrate their participation seamlessly,addressing access barriers through a

332、 compliant,validated and secure decentralized clinical trial platform built on a rigorous compliance and regulatory framework to protect patient privacy and security.This approach leverages owned and partner digital and physical assets to directly engage patients at home,virtually or in person.Colla

333、boration with AllianceRx Walgreens Specialty Pharmacy,as well as investments made by Walgreens Boots Alliance in VillageMD,CareCentrix and Shields will also support new clinical trial approaches,particularly for specialty treatments.In one U.S.clinical trial for an Atherosclerotic Cardiovascular Disease (ACSVD)study,Walgreens leveraged real-world insights to identify potential study participants w