1、USA E-Commerce LogisticsMarket Report 2024How will ever-changing consumer behaviorsimpact logistics in the United States?Content01About the Report02E-Commerce Landscape in USA03Consumer Preferences Among U.S.Shoppers06Closing Remarks07About Parcel MonitorCONTACT US02Delivery Performance in USA04Cros

2、s-Border Delivery Performance05The United States continues to dominate the North American e-commercelogistics market,showcasing a robust trajectory that is reshaping retail andlogistics landscapes alike.Over the next five years,the U.S.e-commerce marketis expected to see substantial growth,with fore

3、casts suggesting an increase ofapproximately$388.4 billion,equating to a growth rate of 51.28%.Against thisbackdrop,this report aims to provide a comprehensive analysis of the latesttrends,challenges,and opportunities that are shaping this vibrant market.Data Methodology Parcel Monitor is the truste

4、d source of e-commerce logistics insights poweredby real consumers order data.Our benchmarking and carrier performancemeasurement involves the collection of billions of anonymized data points frommillions of parcels,spanning 1,045+global carriers,across 170+countriesannually.Based on these granular

5、real-time data insights,we are able to drill down intospecific trade lane performance,comparing domestic but also internationalshipment profiles across all carriers.All benchmarking data sets have beencompiled with strict minimum requirements for data point quantity,quantityand comparability.Want to

6、 learn more about our data?03GET IN TOUCH TODAY What to Expect01About the ReportReliable Data Trusted by the MarketDeveloped by a Team of Industry ExpertsComprehensive Global CoverageInsights generated based on aggregated data from millions of actual e-commerce shipments around the world,providing a

7、 neutral and holisticrepresentation of the global e-commerce landscape.Our founding team come with decades of e-commerce,logistics and dataanalytics expertise,ensuring that our insights are attuned to the realities ofthe market.The trusted source of e-commerce logisticsinsights powered by realconsum

8、er data The industrys most comprehensive database of e-commerce logisticstrends and performance across 1045+carriers and 63,000+shipping routes.Start TodayLearn more about Parcel Monitor to discover data insights that can grow your companyThe U.S.retail e-commerce sector is poised for significant gr

9、owth,showcasing a strongupward trajectory in both user engagement and revenue.According to Statista,the numberof e-commerce users in the United States is expected to increase from 254 million in 2023to over 316 million by 2028.Concurrently,over the next five years from 2024 to 2029,forecasts predict

10、 an impressiverevenue increase of$388.4 billion,which represents a 51.28%rise.By 2029,the market isprojected to achieve a new milestone,reaching a total of$1.1 trillion,which would mark thetenth consecutive year of growth.Apparel and Accessories Dominate Amid Economic ShiftsIn 2023,apparel and acces

11、sories have emerged as the top e-commerce productcategories,claiming over 18%of total U.S.retail sales.This trend continues despiteinflationary pressures,indicating resilience in these segments amid fluctuating economicconditions.Moreover,the demographic analysis reveals that mobile commerce(m-comme

12、rce)isgaining traction,especially among younger consumers aged 18 to 24,who make up 46%ofmobile shoppers.Interestingly,theres a higher proportion of male online shoppers(53%)compared to females(47%),with the highest mobile shopping propensity observed inindividuals earning less than 25,000 U.S.dolla

13、rs annually.U.S.E-Commerce Sales Penetration Hits New High in 2023In terms of market penetration,2023 marked a record year for e-commerce in the U.S.,accounting for approximately 22%of total retail sales,up from 21.2%in 2022.This growthreflects a broader acceptance and integration of e-commerce in t

14、he American retaillandscape,contributing significantly to the overall retail growth during a period ofeconomic slowdown,showcasing a return to pre-pandemic levels of e-commerceinfluence on total retail growth.Want to find out more about the European e-commerce market?Grab a copy of our EU report her

15、e.0502E-Commerce Landscape in USAThe year 2023 ended on a high note for the U.S.logistics market,with carriers achieving anaverage domestic transit time of just 2.26 days,a remarkable 37.3%improvement from2022.Building on this momentum,the on-time delivery ratio of parcels reached 84%,marking a 5.7%

16、increase from the previous year.This uptick is a testament to the carriersenhanced reliability and timing precision,which are critical in a market where timelydelivery directly impacts customer satisfaction and brand loyalty.Moreover,the first-attempt delivery success rate saw an impressive leap to

17、97%,while theissue ratio which includes delays,damages,and misdeliveries decreased by 13.5%to5.9%.These improvements suggest that U.S.carriers are becoming increasingly adept athandling packages with care and precision,reducing the incidence of issues that canerode consumer trust and lead to additio

18、nal customer service burdens.Additionally,thesepositive outcomes can be attributed to significant investments made by carriers into theirnetwork and operational capabilities,enhancing their overall efficiency and service quality.2.2684%97%5.9%days for domestictransit timeon time ratiofirst attemptsu

19、ccess rateissue ratioUSAs Logistics Performance in Numbers0603Delivery Performance in USA12.1%vs 202237.3%vs 202213.5%vs 20225.7%vs 2022Average Domestic Transit Time Across Quarters202220230.001.002.003.004.00Q1Q2Q3Q43.323.663.72.812.272.23.013.07Timeframe:Q1-Q4 20235 U.S.Carriers With the Fastest D

20、omestic Transit TimesIn an era where the immediacy of e-commerce transactions demands rapid,reliablelogistics,the United States has become a battleground for logistics giants striving todominate this vibrant marketplace.The U.S.market,distinguished by its vast geographical expanse and complex supply

21、 chainnetworks,hosts a competitive arena for logistics carriers.These companies are not onlypivotal in ensuring the smooth transit of goods across state lines but also play a crucial rolein global trade,enhancing the efficiency of international commerce.07Delivery Performance Metrics for the Top Car

22、riers within USATimeframe:Q4 20230.000.501.001.502.002.50LaserShipOnTracFedExUSPSUPS1.472.152.262.351.4498.5%LaserShipOnTracFedExUSPSUPSAverage Domestic Transit Time(Days)On-Time Ratio for Domestic Deliveries(%)87.1%67.8%89.8%83.1%Since its founding in 1971,FedEx has been at the forefront of the log

23、istics services industry,revolutionizing how packages are delivered.The companys robust global network ensuresit remains one of the most reliable logistics partners for e-commerce businessesworldwide,continually adapting to meet the evolving demands of the market.In 2023,FedEx achieved an impressive

24、 average domestic transit time of 2.15 days,although its on-time delivery ratio stood at 67.8%,notably lower than many of its competitors,therebyhighlighting its challenges in maintaining timely deliveries amid fluctuating demands.FedEx:A Titan in Global Logistics03Delivery Performance in USAUnited

25、Parcel Service(UPS),headquartered in Atlanta,is a leading force in the logisticsindustry,providing a wide range of services including domestic and international shipping,freight transportation,and supply chain management.In 2023,UPS distinguished itself withan average domestic transit time of just 2

26、.35 days and an on-time delivery ratio of 98.5%,which was the highest among the top five US-based logistics carriers of 2023.08USPS:Delivering More Than MailWith a mission that encompasses more than just profit,the United States Postal Service(USPS)plays a crucial role in ensuring that all Americans

27、 have access to reliable mail andpackage delivery services.Last year,USPS reported an average domestic transit time of2.26 days and achieved an on-time delivery ratio of 87.1%,showcasing its commitment totimely and efficient service delivery.UPS:Uniting People and SolutionsLaserShip:All About Effici

28、ency and TimelinessLaserShip,a regional last-mile delivery company,has carved out a niche in the logisticsindustry by focusing on expedited parcel delivery services primarily in the Eastern andMidwest United States.In 2023,LaserShip demonstrated impressive efficiency,achieving anaverage domestic tra

29、nsit time of just 1.44 days.Additionally,the company maintained ahigh on-time delivery ratio of 89.8%,reflecting its strong operational capabilities andcommitment to timely service in its delivery regions.OnTrac:Balancing Speed with Delivery ConsistencyOnTrac is yet another U.S.carrier that has ceme

30、nted its reputation with notably quickdelivery times.In 2023,OnTrac reported an average domestic transit time of 1.47 days,highlighting its efficiency in rapid delivery.However,despite its speed,OnTracs on-timedelivery ratio was at the lower end,standing at 83.1%.This statistic underscores thechalle

31、nges and complexities involved in maintaining high-speed logistics across a broadand demanding delivery network.03Delivery Performance in USA0.002.004.006.008.00CanadaUnited KingdomAustraliaGermanyPuerto RicoThe efficiency of cross-border delivery services originating from the United States plays ap

32、ivotal role in maintaining the countrys standing in international trade.Heres a closer lookat the average transit times for top international shipping routes in 2023:USA to Canada(US-CA):Despite the close geographical proximity,deliveries from U.S.to Canada averaged about 4.72 days.Even with a well-

33、developed infrastructure ofhighways and bridges facilitating transport,delays often occur due to extreme weatherconditions,which are not uncommon in Canada,especially during winter.USA to United Kingdom(US-UK):Shipments to the UK averaged around 4.61 days,indicating efficient transatlantic logistics

34、 operations despite the distances involved.USA to Australia(US-AU):The longest of the prominent routes,deliveries to Australiatook about 7.73 days.The extended duration is primarily due to the significant distanceand logistical complexities associated with intercontinental shipping to this region.US

35、A to Germany(US-DE):Deliveries to Germany,a key European trade partner,averaged 4.38 days.This efficiency is testament to well-established trade routes andthe strategic positioning of Germany in Europes economic framework.USA to Puerto Rico(US-PR):As a U.S.territory,Puerto Rico enjoyed the fastest d

36、eliverytimes among the listed destinations,with an average transit time of just 4.02 days.Interested to explore 60,000+other shipping routes?Click here to unlock exclusive tradelanes data.Transit Times for Top International Trade Routes Originating from USA09044.024.384.614.727.73Cross-Border Delive

37、ry PerformanceTimeframe:Q4 2023DHLFedexUPSUSPS0.002.004.006.008.0010.00US TO CAUS TO GBUS TO AU1004Cross-Border Delivery PerformanceAverage Transit Times by Top Carriers in the United StatesIn the bustling realm of international shipping,four formidable players dominate the scene:FedEx,UPS,DHL,and U

38、SPS,each bringing its own strengths and strategies to the table.Lastyear,FedEx led the pack with its unwavering commitment to efficiency,boasting theshortest transit times across the board.Clocking in at a remarkable 2.8 days to Canada,3.01 days to the UK,and 4.95 days to Australia,FedEx set a high

39、bar for its competitors.Meanwhile,UPS demonstrated its robust capabilities,although trailing slightly behind FedExin terms of speed.With transit times of 3.3 days to Canada and 4.27 days to the UK,UPSshowcased its efficiency in navigating international routes.However,its journey toAustralia,spanning

40、 5.51 days,highlighted the complexities of long-distance logistics,emphasizing the delicate balance between speed and distance.DHL,renowned for its steady and reliable approach,maintained competitive service acrossall routes.With transit times of 5.27 days to Canada,5.19 days to the UK,and 8.39 days

41、 toAustralia,DHL illustrated its commitment to consistent and dependable delivery,cateringto customers who prioritize reliability over sheer speed.In the mix,USPS emerged as a formidable contender,offering competitive transit times andexpansive reach.With transit times of 5.51 days to Canada,5.20 da

42、ys to the UK,and 7.95days to Australia,USPS showcased its ability to navigate international shipments withefficiency and reliability,solidifying its position as a key player in the global shipping arena.Timeframe:Q4 2023Research indicates that a staggering 72.14%of online shopping carts are abandone

43、dbefore completing the purchase and e-commerce brands lose a whopping$18 billion insales revenue annually due to cart abandonment.Various factors contribute to this phenomenon,including complex checkout processes,hidden shipping costs,limited payment options,and the requirement for mandatoryaccount

44、creation.While completely eliminating cart abandonment may be unrealistic,businesses can mitigate its impact by gaining insights into customer behaviors andpreferences.Still not sure what cart abandonment is all about?Check out our ultimate guide here.1105Consumer Preferences Among U.S.Shoppers68%64

45、%40%24%22%High shipping costsFound a betterdeal elsewhereChanged my mindLack of preferredpayment methodConcerns aboutsecurity or privacyWhy do U.S.Consumers Abandon their Online Shopping Carts?50%Long deliverytimesConsumer preferences are constantly evolving in the dynamic landscape of e-commerce,pr

46、esenting an ongoing challenge for businesses striving to meet customer expectations.Amidst this ever-changing environment,shopping cart abandonment emerges as asignificant hurdle for U.S.e-commerce enterprises.Transparency is highly valued by U.S.consumers,making it essential for businesses to beupf

47、ront about all associated costs,taxes,and handling charges.By clearly displaying thisinformation on product pages and within the shopping cart,businesses empowercustomers to make informed decisions and avoid surprises during checkout.This approachbuilds trust and directly addresses the concerns of 6

48、8%of U.S.shoppers who abandoncarts due to high shipping costs.Furthermore,offering real-time carrier shipping optionswith different costs and delivery speeds can align with consumer preferences,as 57%ofU.S.shoppers prioritize affordability over expedited delivery.Secondly,retailers can consider impl

49、ementing free shipping thresholds.Based on RakutenInsights recent survey,81%of U.S.shoppers are inclined to increase their purchaseamount to qualify for free shipping.Clearly indicating the minimum order value requiredfor free delivery not only enhances the shopping experience for customers but also

50、 boostsaverage basket values for businesses,ultimately increasing revenue and profitability.1205Consumer Preferences Among U.S.ShoppersSpending more for free or faster shipping?81%willing to spend more to beeligible for free shipping57%would not pay more for faster shippingIf an items estimated deli

51、very date islonger than expected,Next,about 81%of U.S.shoppers prefer precise estimated delivery dates(EDD)to planaccordingly,where a precise EDD refers to an exact delivery date and timing(such as 26March 2024,Tuesday,2-6 pm)rather than a broader range of dates(such as 26 March-2 April 2024).In lin

52、e with this,e-commerce businesses should leverage real-time data from logistics carriers and be upfront about potential delays(if any).This helps to build confidence among customers when placing their orders.Moreover,by meeting customers expectations for accurate delivery information,businesses can

53、reduce instances of dissatisfaction and increase the likelihood of repeat purchases,contributing to long-term customer loyalty and profitability.1305Consumer Preferences Among U.S.ShoppersWith 22%of respondents expressing concerns about security or privacy,it is imperativefor e-commerce businesses t

54、o simplify the checkout process by minimizing steps andensure a clear progression through cart review to shipping and payment sections.Additionally,offering guest checkout options can alleviate concerns,particularly for newcustomers and one-time shoppers who may prefer to bypass account creation.Sim

55、ilarly,nearly 24%of American shoppers abandoned their carts due to a lack ofpreferred payment method.To address this issue,businesses can offer multiple securepayment methods,such as credit cards,digital wallets,and Buy Now Pay Later options,toaccommodate various customer preferences and build trust

56、.Adapting to regionalpreferences,such as offering peer-to-peer apps in college towns,and providing securealternatives further enhances the checkout experience,reducing cart abandonment.In conclusion,addressing cart abandonment is crucial for e-commerce businesses toboost revenue and customer satisfa

57、ction.By streamlining the checkout process,offeringtransparent delivery estimates,and providing attractive deals,retailers around the worldcan create an engaging shopping experience.Implementing these strategies not onlyreduces cart abandonment but also enhances customer loyalty and helps recoverpot

58、ential lost sales.Our report has offered a thorough examination of the e-commerce landscape in the UnitedStates,encompassing delivery performance metrics of top logistics carriers in 2023 andstrategies to combat cart abandonment in the market.As we progress through the dynamicdigital era,characteriz

59、ed by evolving consumer expectations and ongoing innovations,theknowledge presented herein serves as a compass for retailers,e-commerce entities,logistics firms,and industry experts.Armed with this understanding,stakeholders cannavigate the complexities of e-commerce logistics,make informed decision

60、s,and shapethe trajectory of the industry in the United States.The Parcel Monitor Team06Closing RemarksVISIT OUR WEBSITE FOR MORE DATALooking for more data insights?Peak season performance benchmarksOn-time delivery performanceDelivery success rates.and more!Discover growth opportunities&make data d

61、riven decisions with:14Companies leverage our market data andbenchmarking reports to derive actionable insightsinto 170+countries while forming meaningfulcollaborations across the industry.Initiated by e-commerce logistics enthusiasts atParcel Perform,and powered by end-consumers,Parcel Monitor is y

62、our gateway to real e-commercelogistics data worldwide.Millions of consumers rely on our free parceltracking to monitor the status of their parcelsacross 1045+logistics carriers globally on asingle platform.Trusted Source of E-Commerce Logistics DataBased On Consumer Data WorldwideFor Businesses of

63、All SizesParcel Monitor is the trusted source of e-commerce logistics insights powered byreal consumers order data.With a global network spanning over 1.5 millionmonthly active users,1045+carriers,170+countries,and 60000+shipping routes,Parcel Monitor provides an accurate reflection of the e-commerc

64、e industry bytrackings millions of parcels daily.Parcel Monitor is recognized as a reputable data source within the global logisticssector,endorsed by prominent publications like The Washington Post and The NewYork Times.Additionally,we frequently collaborate with industry leaders such asRakuten Insights,CBRE,Transport Intelligence,and eMarketer.15About Parcel Monitor