1、 Findings at a Glance: People: The shift to how many individuals at respondent organizations are working remotely. Tools: How companies are communicating, specifically what chat and video tools are enabling collaboration. Remote security measures: What organizations are currently doing to secure end
2、points and protect their sensitive data. 250% 18.62%57.24% 50.34% 42.07% 29.66% 41.28% increase in respondents saying more than three-quarters of their organizations full-time employees are now working remotely than prior to March 2020. Only 48.28% of respondents indicated that MFA (Multi-Factor Aut
3、hentication) was enabled company-wide on email and other mission critical applications. Only 19.31% of Respondents indicated that nearly all (75-100%) of the individuals at their organization access the network through a Virtual Private Network (VPN). Only 13.79% of respondents indicated that nearly
4、 all (75-100%) of their company issued devices had a Mobile Device Management solution installed. of respondents use Slackof respondents use Zoom of respondents use Microsoft Teams of respondents use Skype for Business of respondents use Google Hangouts of respondents use Skype Chat Applications:Vid
5、eo Conferencing Applications: 1 *Please note, respondents were able to choose more than one option for the above questions. An Accelerated Shift to Remote Work A 223% increase in respondents saying between half to three-quarters of their organizations full-time employees are now working remotely. A
6、250% increase in respondents saying more than three-quarters of their organizations full-time employees are now working remotely. The results above compare two questions, one asking how many full-time employees are working remotely now and comparing it to how many worked remotely prior to March 2020
7、 before the virus arrived in the U.S. Results indicate that many more individuals at respondent organizations are working remotely now than prior to stay-at-home orders being issued. While it may have been expected that respondents would indicate an even bigger shift to their organizations full-time
8、 employees being remote, its important to note that respondents could be IT decision-makers in industries that either were forced to have employees not work at all like retail and entertainment, or they work in industries that continued to have employees attend the respective place of work like heal
9、thcare. Regardless of industry, its clear that the COVID-19 pandemic has accelerated a shift to remote work and introduced a new normal for many. The new normal will involve employees working more frequently from these less-controlled networking environments like homes, and as parts of the country r
10、eopen, potentially third spaces like cafes and libraries once again. Instead of huddling into conference rooms for meetings we now virtually log into teleconferencing applications and instead of popping over to a colleagues desk to ask a question we now interface via chat tools like Slack and Micros
11、oft Teams. A 116% increase in respondents saying a quarter to half of their organizations full-time employees are now working remotely. A 39% decrease in respondents saying zero to a quarter of their organizations full-time employees are now working remotely. Percent of Respondent Organizations Full
12、-Time Employees Working Remotely Prior to March 2020 vs. Now Currently working remote Were working remote prior to 2020 2 How Companies Are Collaborating Remotely We found that respondent organizations use the following chat tools: Benchmarketing Chat & Video Tools Chat Tools Making up for the loss
13、of in-person contact means that theres a big emphasis on using chat platforms like the ones mentioned above to keep teams connected. Most organizations will have probably already been using one, but its important to ensure that your organization sets expectations on response time and etiquette betwe
14、en colleagues. Team chat applications can help remote employees feel more connected to their teammates, combining the best aspects of online forums and instant messaging into one service. Used properly they can improve communication, streamline workflow, and keep employees better engaged. 18.62%6.90
15、% 50.34%6.90% 42.07%12.41% use Slackuse Zoom use Microsoft Teamsuse no chat tools use Skype for Businessuse another platform . 3 What Chat Tools Does Your Organization Use to Collaborate Remotely? *Please note, respondents were able to choose more than one option for the above questions. We found th
16、at respondent organizations use the following video conferencing tools: Video Conferencing Tools Effective communication is essential for the success of any organization and online video conferencing platforms are helping people communicate as many are forced to work remotely. Our survey indicates Z
17、oom as the most common among respondents. Some credit the rise in the popularity of Zoom above other video conferencing platforms as due to the platforms ease of access and careful work to keep latency below 150 milliseconds (the maximum before conversations start to feel unnatural). The numbers don
18、t lieindividuals are using this online video calling resource more than any other. According to Reuters, Zooms average user numbers in March were nearly three times that of its nearest rival. Further, Zoom said daily users spiked to 200 million in March, up from 10 million in December of last year.
19、Regardless of which platform your company uses, it is important that your organization sets remote meeting guidelines as using the remote meeting format can be frustrating to employees who are accustomed to talking in person, over email, or over the phone when previously needing to address business
20、concerns. 57.24%41.28% 29.66%6.21% 8.28%20% use Zoomuse Skpe use Google Hangoutsuse Slack use UberConfrence use GoToMeeting 4 What Video Conferencing Tools Does Your Organization Use? *Please note, respondents were able to choose more than one option for the above questions. How Organizations Are Se
21、curing Endpoints & Protecting Sensitive Data Virtual private networks (VPNs) ensure a secure connection between a device and the company network. Depending on the type of information an employee has access to, its important to consider the use of a VPN for all remote employees. Due to discrepancies
22、in security between home networks and those found in an office setting, VPNs are one way to ensure sensitive data remains secure. The most important thing is to avoid public wifi. As parts of the country start to reopen, if your employees must use public or hotel wifi, the use of a VPN is strongly r
23、ecommended to protect and encrypt the connection. For extra measures, you should also warn your employees never to partake in sensitive personal activities such as banking over public wifi, in order to avoid their own identity theft. How Many Individuals at Your Organization Access Your Network Thro
24、ugh VPN? Virtual Private Networks Only 19.31% of respondents indicated that nearly all (75-100%) of the individuals at their organization access the network through a Virtual Private Network (VPN). 29.66% of respondents indicated that up to a quarter (0-25%) of the individuals at their organization
25、access the network through a VPN. 28.97% of respondents indicated a quarter to half (26-50%) of the individuals at their organization access the network through a VPN. 22.07% of respondents indicated half to three-quarters (51-75%) of the individuals at their organization access the network through
26、a VPN. 5 How Organizations Are Securing Endpoints & Protecting Sensitive Data As a policy, multi-factor authentication should always be used so it is harder for somebody to access the company network from a stolen device. This is having a secondary form of authentication, usually a multi-digit code
27、sent to a separate mobile devicefor when employees sign in into applications with critical information. By utilizing additional layers of authentication, even if your employee has their company device stolen, someone wont be able to log into any important online accounts that store your sensitive co
28、mpany data. Is MFA (Multi-Factor Authentication)/2FA (2-Factor Authentication) Enabled Company-Wide on Email and Other Mission Critical Apps? Multi-Factor Authentication Only 48.28% of respondents indicated that MFA (Multi-Factor Authentication) was enabled company-wide on email and other mission cr
29、itical applications. 6 35.17% of respondents indicated that MFA was not enabled on company-wide email and other mission critical applications. 16.55% of respondents indicated that they were unsure that MFA was enabled on company-wide email and other mission critical applications. How Organizations A
30、re Securing Endpoints & Protecting Sensitive Data MDM allows for IT teams to push updates and patches to devices remotely at scale with ease and should be a staple in this new normal of accelerated remote work. Enabling an MDM solution on all company and approved devices will allow your organization
31、 to have better insight into your endpoint security. This is essential for tracking inventory and rolling out security policies in bulk if need be. Look at it this way for most organizations the cost of lost data is far greater than the cost of a lost device. Its for this reason incorporating an MDM
32、 solution to manage, monitor, and secure mobile devices for official use is vital. So what happens if a device is lost or stolen? Make sure employees know that their devices can actually be remotely wiped if stolen so they can make sure to back up their data if not using cloud storage. On How Many o
33、f Your Company-Issued Devices Do You Have a Mobile Device Management (MDM) Solution Installed? Mobile Device Management Only 13.79% of respondents indicated that nearly all (75-100%) of their company issued devices had a Mobile Device Management solution installed. 7 31.03% of respondents indicated
34、that up to a quarter (0-25%) of their company-issued devices had an MDM solution installed. 28.28% of respondents indicated a quarter to half (26-50%) of their company-issued devices had an MDM solution installed. 26.90% of respondents indicated half to three-quarters (51-75%) of their company-issue
35、d devices had an MDM solution installed. Accessing Confidence in Current Security Measures The COVID-19-accelerated shift to remote work has forced organizations to think about preparing their employees to work in a different way at a scale that was unheard of prior to the pandemic. With companies l
36、ike Twitter already announcing that employees will have the option to work from home forever, its clear that remote work is going to continue to be a larger and larger fixture of modern business. The notion of the home office being an extension of your company needs to sink in now, not just for IT d
37、ecision makers, but also for business leaders at all levels. The office of the future has arrived early. Excellence in the “new” office now starts with leveraging IT as an enabling-function for the entire organization. It starts with rethinking IT and the definition of “office” from the ground up in
38、 support of a more remote workforce. 8 Conclusion How Confident Are You In The Cybersecurity Measures Your Organization Has in Place as it Relates to Working Remotely (1 being the least confident, 10 being the most confident)? Respondents indicated an average confidence of 7 out 10 in the security o
39、f their organization despite not an overwhelming majority having implemented the three measures mentioned above Virtual Private Networks, Multi-Factor Authentication, and Mobile Device Management. The measures above are not a foolproof solution by any means but are the basics your organization must consider in light of the new nature of work impacting many organizations. Now more than ever, its important for IT decision makers to ensure workers have access to an environment that fosters near-seamless production of work free from technical disruption while still reducing business risk.
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