1、2022#WeAreWBAMore Joyful Lives Through Better HealthEnvironmental,Social and Governance(ESG)Report2Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities About This Report 3A Message to Our St

2、akeholders 4Q&A With Our ESG Committee Chair 5 Our Purpose,Vision and Values 6At a Glance 6 Fiscal 2022 Achievements and Recognition 7Our Approach to ESG 8ESG Materiality 10 Commitments and Progress 13Stakeholder Engagement 15OVERVIEWGovernance 20Health and Safety 23Information Security 27Privacy 28

3、GOVERNANCE A Letter From Alethia Jackson 30Health Access and Awareness 31Prescription Misuse Prevention 45Partnerships for Good 46Giving Back:Corporate Donations and Supporting Causes 5201HEALTHY COMMUNITIESA letter from Una Kent 71Energy and Emissions 72Waste 78Plastics 8203HEALTHY PLANETA Letter F

4、rom Annie Murphy 85 Our Owned Brands 86 Responsible Sourcing 88 Sustainable Materials 91 Sustainable Packaging 9404SUSTAINABLE MARKETPLACEGRI Content Index 98Sustainability Accounting Standards Board(SASB)Index 110Task Force on Climate-Related Financial Disclosures(TCFD)Response 111United Nations Gl

5、obal Compact Index 116Management Assertion Table 117Assurance Report 119Basis of Presentation 121Legal Notice 128APPENDICESWalgreens Boots Alliance,Inc.(Walgreens Boots Alliance or WBA”or the Company)is an integrated healthcare,pharmacy and retail leader serving millions of customers and patients ev

6、ery day,with more than 170 years of heritage of caring for communities.References in this Environmental,Social and Governance(ESG)Report to the Company,“WBA,”“we,”“us”or“our”refers to Walgreens Boots Alliance,Inc.and its subsidiaries,and in each case do not include unconsolidated minority-owned enti

7、ties and majority-owned subsidiaries acquired during the fiscal year.02A Letter From Holly May 56 Diversity,Equity and Inclusion 57Employee Engagement and Development 64Employee Health and Well-Being 68HEALTHY AND INCLUSIVE WORKPLACE3Environmental,Social and Governance Report 2022OverviewGovernanceA

8、ppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities About This ReportMORE INFO For additional information or inquiries on this report,please contact us at ESG.Walgreens Boots Alliance,Inc.publishes this report to illustrate its ESG activities and achievem

9、ents.The Company produces an ESG Report on an annual basis.This report includes forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.See cautionary note regarding forward-looking statements on page 128.Reporting standards Our

10、ESG Report has been prepared in accordance with the Global Reporting Initiative(GRI)Universal Standards.The Report also contains disclosures following the Sustainability Accounting Standards Board(SASB),the Task Force on Climate-Related Financial Disclosures(TCFD)reporting standards and definitions,

11、and this report serves as the Companys Communication of Progress as a participant of the United Nations Global Compact(UNGC).Data ManagementReporting periodOur fiscal year ends on Aug.31,references herein to fiscal 2022 refer to our fiscal year that ended Aug.31,2022.The reporting period spans fisca

12、l 2022 and references select programs and campaigns noted by calendar year.Reporting boundariesThe performance and other data contained in this report focus on the achievements and plans of Walgreens Boots Alliance,Inc.and its subsidiaries.More on our approach to ESG reporting can be found on page 9

13、.Reporting assuranceDeloitte&Touche LLP reviewed specified indicators within this report in accordance with attestation standards established by the American Institute of Certified Public Accountants(AICPA).Deloitte&Touche LLP is appointed as our independent registered public accounting firm at our

14、annual meeting of stockholders.Their assurance report can be found on pages 119-120.GRI 2-3,2-5Data management processWe have a company-wide approach to recording,measuring and reporting ESG performance,including a set of reporting criteria and a set of ESG measures and performance indicators.Across

15、 all of our businesses,we capture data on corporate giving,carbon emissions,energy use,waste by disposal,employee retention and diversity,and use the data to inform and assist in the development of individual ESG programs.In addition,in the United States segment we capture data on employee race and

16、ethnicity,and for our owned brands we collect data on palm oil and packaging.The data presented within this report reflect the ongoing operations of the company during fiscal 2022 and were produced in accordance with the Walgreens Boots Alliance ESG Performance Data Basis of Presentation,which can b

17、e found on pages 121-127 of this report.Our Statement of Greenhouse Gas(GHG)Emissions for fiscal 2022 and its external assurance from Deloitte&Touche LLP can also be found on pages 119-120.ESG performance data are collected comprehensively on an annual basis.All submissions by individual businesses

18、are prepared by local finance teams and local ESG champions and are reviewed by senior finance leaders.In fiscal 2016,WBA collected environmental and social data across its operations for the first time,forming the baseline for our fiscal 2017 and fiscal 2018 CSR Reports.In our fiscal 2019 report,we

19、 reset baselines for our environmental performance metrics because,for the first time we included energy and waste data from 1,932 Rite Aid stores acquired the previous year.This was done to provide meaningful comparatives as required by the GHG Protocol.Every effort is made to ensure that we report

20、 accurate data,and our processes are designed to support this.In cases where we become aware of updates to data from previous years,we consider providing updated data in subsequent reports if the changes result in a discrepancy that is material.In these cases,we provide details in the footnotes of o

21、ur data tables.Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities A Message to Our StakeholdersGRI 2-224It is truly inspiring and gratifying each year at this time to see the tremendous im

22、pact Walgreens Boots Alliance continues to make in the communities we serve and beyond.In October 2021,WBA unveiled a new purpose,vision and values,which unite us as an organization and help to inform our actions and decision-making.In particular,our purpose of“more joyful lives through better healt

23、h”is the guiding light that signifies the difference we want to make in the world,and youll see it reflected throughout our Environmental,Social and Governance(ESG)Report for fiscal 2022.During this critical time for the planet and our communities,weve made great progress across each of the four pil

24、lars of our health-centered ESG strategy:Healthy Communities,Healthy Planet,Healthy and Inclusive Workplace and Sustainable Marketplace.Among the highlights from fiscal 2022 is the major role WBA has continued to play in combating the COVID-19 pandemic.Our pharmacy staff administered more than 69 mi

25、llion vaccines and more than 45 million COVID-19 tests through August 31,2022,with more than one-third of the COVID-19 vaccines provided in socially vulnerable communities.Weve also made further strides in our commitment to health equity by improving health access and education through a number of i

26、nitiatives.One example is the launch of our clinical trials business in the U.S.,which aims to increase engagement among diverse populations while addressing barriers to participation in underserved areas.Of course,none of our work would be possible without the unwavering dedication of our people ar

27、ound the globe.To understand and respond fully to our customers needs and challenges,we believe its imperative to employ a workforce that reflects the many communities we serve.Additionally,WBA continues to build on our strong commitment to diversity,equity and inclusion,as well as accountability.Th

28、is past year,were proud to have increased the representation of people of color in leadership roles,while also exceeding another goal to spend more than$625 million with Tier 1 diverse suppliers.Beyond our trusted retail locations,support center and many other facilities,our focus on health and well

29、-being is truly global and we know the health of our planet has a direct impact on all of us.We are progressing well on our targets to reduce carbon emissions by 30 percent by the year 2030 from a 2019 baseline,and among other initiatives,we also launched a recycling Take-Back program across 700 Boo

30、ts UK stores.We are also pleased to have signed onto the Champion of the Sustainable Procurement Pledge,an international nonprofit organization driving awareness and knowledge on responsible sourcing practices to empower procurement professionals.Through this,we took notable steps,including minimizi

31、ng plastic packaging and expanding our commitment to responsible sourcing,product transparency and traceability of ingredients.Lastly,we recognize the importance of governance and transparency as we continue to expand our ESG efforts,programs and partnerships.As a result,this report follows the new

32、GRI Universal Standards to reflect human rights impacts and due diligence obligations.As we reimagine local healthcare and well-being for all,we are very proud of our impactful ESG efforts.We look forward to continuing to work closely with our partners to build a better,healthier world for generatio

33、ns to come.January 25,2023Environmental,Social and Governance Report 2022Rosalind G.BrewerChief Executive Officer Walgreens Boots Alliance,Inc.Stefano PessinaExecutive Chairman Walgreens Boots Alliance,Inc.Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusi

34、ve WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Q&A With Our ESG Committee Chair 5Environmental,Social and Governance Report 2022GRI 2-22So much has happened over the past year within WBA.What are you most proud of?There is much to be proud of,but as always,I am most proud of ou

35、r teams.The way our team members have continued to support each other,while also caring for our patients and our customers in the midst of ongoing social,political and environmental change and uncertainty has been exemplary.Our people are unwavering in their dedication and commitment to create healt

36、hy communities,such as our recent milestone of reaching 350 million women and children through our partnership with Vitamin Angels.WBA team members have also continued to help foster a healthy and inclusive workplace,and were proud to have achieved our goal to increase leadership numbers for people

37、of color.In our ongoing efforts to make our planet healthier,we continue to make progress toward our goal of reducing Scope 1 and Scope 2 global carbon emissions by 30 percent compared to a 2019 baseline,thanks to a 7.5 percent reduction in fiscal 2022.Lastly,we are empowering a sustainable marketpl

38、ace through supplier initiatives that reduce waste in packaging.Speaking of WBA team members,there is an increased emphasis on health and well-being in the workplace.Why is that a priority?The health and well-being of our team members has always been a priority at WBA,and even more so at a time when

39、 so many are still looking for support,having gone through the events of the past few years.The role we play as a large global employer has never been more critical when it comes to meeting the healthcare needs of our employees.Its vital we provide additional resources to help them manage their heal

40、th and well-being,such as increased access to mental health resources,a new business resource group focused on working parents and caregivers,and more tools and programs that aim to help our team members live more joyful lives.I am so glad to see these resources being embraced.WBA is being intention

41、al about transparency and accountability,especially in disability inclusion and ESG goals.Can you explain some of the programs you have in place?We already had a diversity goal as part of our Leadership Accountability Model,which tied a portion of bonus incentives to certain diversity goals.We have

42、also recently added health equity goals to that model for fiscal 2022 because we know everyone can have an impact on the environment and affect ways to keep our planet and communities healthy.We have also included a goal to increase the number of team members with disabilities.We believe in being ac

43、countable across all aspects of ESG and diversity,equity and inclusion(DEI),and felt it was important to add these new goals as part of our commitment.In what ways is ESG being ingrained into every aspect of the company?Our owned brands are an inspiration due to their focus on delivering what our cu

44、stomers need,expect and want.In fiscal 2022,our owned brands continued to progress on increasing sustainability in our products,packaging and supply chain.We expect our suppliers to do the same and have implemented a rigorous and detailed assessment tool to weigh their progress on and adherence to s

45、ustainability.One of our most impactful moves was to unveil our Global Minimum Requirements for Product Sustainability,which applies to our owned brand products in Asia,the U.S.and the UK.We track this data through our Product Sustainability Hub,where suppliers share sourcing material and other info

46、rmation.I am proud to see our owned brands leading the way in accountability and sustainable products.Whats next for WBA and ESG?I have seen WBA progress so much over the past few years,and the growth can only continue.Our team members are innovating in ways that are both impactful and inspiring,fro

47、m recycling schemes to community health partnerships to health equity incubators.We will continue our journey to becoming a consumer-centric healthcare company with a purpose to enable our customers and patients to live more joyful lives through better health.Ornella BarraChief Operating Officer,Int

48、ernational and Chair of the Environmental,Social and Governance Committee6Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities GRI 2-22Our Purpose,Vision and ValuesOUR PURPOSE:Creating more

49、joyful lives through better health.OUR VISION:To be the leading partner in reimagining local healthcare and well-being for all.OUR VALUES AND BEHAVIORS:Walgreens Boots Alliance takes seriously its aim of creating more joyful lives through better health,which is reflected in our core values:CONNECTED

50、Reflecting the communities we serve,understanding the needs of others and innovating togetherCOURAGEOUSChallenging the status quo,addressing conflict directly and driving informed risk-takingCOMMITTEDLeading with integrity,building on our legacy and striving boldly toward the futureCURIOUSContinuous

51、ly learning and adapting,following the science and the data,and creating paths where none existedGRI 2-1,2-2,2-6,3-3,201-1 At a GlanceWalgreens Boots Alliance is an integrated healthcare,pharmacy and retail leader serving millions of customers and patients every day,with a more than 170-year heritag

52、e of caring for communities.WBA is a trusted,global innovator in retail pharmacy,with more than 13,000 locations across the United States(U.S.),Europe,Latin America and Asia.Walgreens Boots Alliance plays a critical role in the healthcare ecosystem.Through dispensing medicines;improving access to a

53、wide range of health services;providing high-quality health and beauty products;and offering anytime,anywhere convenience across its digital platforms,the Company is shaping the future of healthcare.Effective as of the first quarter of fiscal 2022,the Company is aligned into three reportable segment

54、s:U.S.Retail Pharmacy,International and U.S.Healthcare.In the fourth quarter of fiscal 2022,the Company changed the name of two reportable segments to better align with the Companys business activities,structure and strategy.The“United States”segment was renamed“U.S.Retail Pharmacy”and the“Walgreens

55、 Health”segment was renamed“U.S.Healthcare.The segment name changes did not result in any change to the composition of the segments;therefore,no change was made to the historical results of segment operations.The information for these segments for all periods included in this Environmental,Social an

56、d Governance Report has been presented using the new names.Our retail and business brands include Walgreens,Duane Reade,Boots,Farmacias Benavides,and Farmacias Ahumada as well as highly regarded and long-established product brands,including No7,Boots health and beauty lines,and numerous Walgreens pr

57、oducts across a range of brand names and categories.For more on WBA owned brands,see page 86.Headquartered in Deerfield,IllinoisA presence in nine countriesMore than 325,000 employeesMore than 13,000 retail stores and clinics globally 8 microfulfillment centers,1 prescription mail service facility a

58、nd 43 principal office facilitiesSales of$132.7 billion in fiscal 20227Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Fiscal 2022 Achievements and Recognition Our ESG strategy is conce

59、ntrated on four focus pillars:healthy communities,healthy and inclusive workplace,healthy planet and sustainable marketplace.These pillars help us deliver on our purpose of creating more joyful lives through better health.Healthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable M

60、arketplaceExpanded the Walgreens Health Equity Incubator to 15 more storesPAGE 33Eliminated wet wipes that include plastics at Boots UK stores,replacing with plant-or wood fiber-based alternativesPAGE 94PAGE 34Established the Boots Health Equity Champions network PAGE 94Reduced plastic wrap thicknes

61、s for Walgreens owned brand water bottle cases,saving 204 metric tons of plastic in fiscal 2022Raised a total of 1,000,000($1,306,000)in fiscal 2022 for Boots and Macmillan Cancer Support partnership and was named one of the Most Admired Corporate-NGO Partnerships in the C&E BarometerPAGE 48PAGE 34A

62、dministered approximately 36 million COVID-19 vaccinations and boostersDonated over$25 million to the Susan G.Komen and The Leukemia&Lymphoma Society through lifetime of the partnershipPAGE 47Walgreens ranked 40 on the 2022 DiversityInc Top 50 Companies for DiversityPAGE 57Boots implemented a reimbu

63、rsement initiative for team members experiencing menopausePAGE 68PAGE 65Introduced new Business Resource Groups(BRGs),including Working Parents,Valor UK and Women of WBA Chile,our first BRG in Latin AmericaPAGE 57Boots awarded Company of the Year at British Diversity AwardsPAGE 88Became a Sustainabl

64、e Procurement Pledge Champion,driving awareness and knowledge on responsible sourcing practicesPAGE 94Expanded the number of Boots and No7 Beauty Company owned brands products made from recycled-content or recyclable or natural materialsCompleted first climate scenario analysisPAGE 111PAGE 80Walgree

65、ns won the WasteWise award from the EPA in the Very Large Business,Partner of the Year categoryPAGE 81Expanded the Recycle at Boots scheme to over 700 stores nationwide in the UKExpanded Boots Be More initiative helping customers select products with more sustainable attributes,including plastic fre

66、e,recycled,reusable,vegan and cruelty freePAGE 81PAGE 74Achieved 21.2 percent carbon emissions reduction compared with the 2019 baseline yearCO2Removed nearly 30 million plastic bags,equivalent to over 370 tonnes of plastic,from Boots UK online deliveries since 2018PAGE 82Expanded U.S.mental health

67、and well-being platform,Be Well ConnectedPAGE 69GRI 3-3,413-18Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Our Approach to ESG GRI 2-5,3-3A healthy and inclusive planet for all negat

68、ive impacts on the planet and improve on our responsible sourcing practices.More information on this can be found in the Sustainable Marketplace section of the report.Our ESG strategy includes permanent,ongoing consultations with a range of stakeholders who have joined us in agreement that we can ha

69、ve a profound impact on the world by working to improve health access and affordability,with a particular emphasis on health equity.We are increasingly aware of the links between the environment,climate change,equity and health.Our sustainability targets on emissions and plastics support a healthy p

70、lanet and healthy communities.In fiscal 2022,WBA renamed“Walgreens Health”segment as U.S.Healthcare business segment dedicated to bolstering an interconnected,consumer-centric healthcare platform across U.S.communities.Through strategic majority investments in Village Practice Management Company LLC

71、(VillageMD),Shields Health Solutions Parent LLC(Shields),and CCX Next LLC(CareCentrix),WBA furthered its ability to offer a personalized,equitable,and accessible healthcare experience on both individual and community levels.This commitment to advancing our strategic partnerships and consumer-centric

72、 technology enables WBA to offer a more seamless pharmaceutical and retail experience,from vaccinations to chronic care and specialty management.You can read more about the U.S.Healthcare segment in the Healthy Communities section of this report.We continue to build on the long-standing history of c

73、orporate citizenship built over more than a century in our legacy Walgreens and Boots businesses.Our drive to deliver healthcare and support for local and global communities stems from our business values and is evidenced through our day-to-day operations.These essential commitments shape our approa

74、ch to ESG,which is central to fulfilling our purpose to help people live more joyful lives through better health.Healthcare is at the center of our ESG framework,reflecting our operations and our corporate vision to be the leading partner in reimagining local healthcare and well-being for all.Our co

75、rporate responsibility efforts are embedded in our business strategy,which includes commitments to serve the needs of every community and create greater access to care.This is especially notable as COVID-19 has amplified and exacerbated many risks and issues related to community and global health.We

76、 remain committed to health equity especially through vaccine equity and have delivered more than 69 million COVID-19 vaccinations and over 45 million COVID-19 tests as of Aug.31,2022.WBA operates a fast-changing global business that continues to affect the health and social landscape.In the past th

77、ree fiscal years,we have continued to provide essential products and services while remaining diligent in our responsibility to keep our people and customers safe,as well as updating our ESG programs to reflect the changing needs of global communities.As demand for sustainable products continues to

78、grow,we have expanded our goals across No7 Beauty Company and within owned brands to reduce Thanks to WBAs continually evolving digital technology and global footprint,the Company impacts millions of lives around the world on a daily basis.Customers,patients,and caregivers have ease of access to dis

79、pensed medications and essential items,advice,and services,as well as an extensive range of health,wellness,and beauty products through our conveniently located retail stores and innovative digital platforms.Our more than 13,000 retail pharmacies and clinics in the U.S.,the UK,the Republic of Irelan

80、d,Thailand,Mexico and Chile are embedded in local communities.9Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Our approach to reporting GRI 2-5Global Reporting Initiative(GRI)Our fisca

81、l 2022 report has been prepared in accordance with the new GRI Universal Standards to reflect human rights impacts and due diligence requirements.Task Force on Climate-Related Financial Disclosures(TCFD)In this ESG Report,we are reporting in alignment with Task Force on Climate-Related Financial Dis

82、closures(TCFD)recommendations.To meet these guidelines,we are actively analyzing scenarios to identify and assess climate-related risks and opportunities,as well as evolving our governance,strategy,risk management,metrics,and targets accordingly.United Nations Global Compact(UNGC)WBA is a participan

83、t in the UNGC,a voluntary leadership platform of responsible business practices.The UNGC is a call for companies to align their operations and strategies with 10 universally accepted principles in the areas of human rights,labor,environment,and anti-corruption,and to take action in support of goals

84、and issues embodied in the United Nations Sustainable Development Goals(SDGs).Sustainability Accounting Standards Board(SASB),part of the International Financial Reporting Standards(IFRS)FoundationNow part of the IFRS Foundation,we disclose metrics in alignment with the SASB Industry Standards for D

85、rug Retailers.The boundary on our disclosures in the Drug Retailers Standard is applied to the U.S.Retail Pharmacy segment of our business.WBA continues to enhance the transparency and credibility of its ESG disclosures through the use of widely accepted sustainability reporting standards that provi

86、de confidence in our ongoing corporate responsibility efforts and progress.10Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities ESG MaterialityGRI 2-25,2-29,3-1,3-2,3-3WBAs ESG materiality

87、 assessment was completed during fiscal 2021.We systematically surveyed a range of global stakeholders to understand the issues they see emerging over the next decade that will potentially impact WBA and their interaction with the Company.Through this exercise,we also gauged how the changing context

88、 of public health,racial equity issues,impacts on human rights and rising concerns about climate change were affecting views of ESG impacts throughout our operations.Combining the results of stakeholder interest and business significance,we prioritized 32 issues,of which 24 were categorized as very

89、high or high importance.For more on our latest materiality assessment process and topic definitions,see our fiscal 2021 ESG Report.Keeping with best practices in sustainability reporting,WBA conducts a materiality assessment at least every three years to understand our impacts,encourage insightful s

90、takeholder dialogue,inform our sustainability strategy and form the basis for our ESG reporting.We review this assessment on an annual basis to ensure the material topics continue to represent our most significant impacts.11Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesH

91、ealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities 1 Importance rankings are based on the weighted average from four sources of stakeholder input:consumer survey(50%),internal stakeholder survey(20%),external stakeholder survey(20%),Datamaran inputs(10%).Importanc

92、e to Stakeholders1Very HighHighModerate PrioritySignificance of Walgreens Boots Alliances Impacts7229232625242720714154Access to affordable and quality healthcareProduct safetyReduce negative impacts of plasticResponsible and ethical supply chainsEmployee health,safe

93、ty and well-beingData privacy and securityEmployee wages and hiring practicesProduct packagingEnvironmental impacts of materialsCustomer responsibilityProduct labeling and transparencyCancer care and preventionTobacco salesPublic policy practicesCorporate governanceProduct end-of-lifeChemical use an

94、d managementAnimal testingSupplier diversity and inclusivityTalent and developmentStakeholder transparencyInnovation and digitalizationGeopolitical events and trendsDiversity,equity and inclusionPrescription drug abuseConsumer health education and marketingEnergy use and climate impactsCommunity eng

95、agement and partnershipsHealthcare antimicrobial stewardshipHuman rightsWaste managementWater consumption and useMateriality matrixThe matrix at the right shows the results of our 2021 materiality assessment that identify the issues most material to the business from an ESG perspective.Sustainable M

96、arketplaceGovernance and EconomicHealthy and Inclusive WorkplaceHealthy PlanetHealthy CommunitiesGRI 2-2512Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities 1 Access to affordable and qua

97、lity healthcare2 Product safety3 Reduce negative impacts of plastic4 Responsible and ethical supply chains5 Employee health,safety and well-being6 Diversity,equity and inclusion7 Data privacy and security8 Waste management9 Human rights10 Prescription drug abuse11 Consumer health education and marke

98、ting12 Community engagement and partnerships13 Energy use and climate impacts14 Employee wages and hiring practices15 Product packaging16 Environmental impacts of materials17 Product labeling and transparency18 Cancer care and prevention19 Corporate governance20 Product end-of-life21 Customer respon

99、sibility22 Chemical use and management23 Supplier diversity and inclusivity24 Innovation and digitalization24 priority material topics13Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities C

100、ommitments and ProgressOur TargetsOur Targets Fiscal 2022:By Fiscal 2024:Walgreens:Donate$5 million worth of flu shot vouchers.Achieved.WBA:Increase women in leadership by 3 percentage points year over year.Partially achieved.Healthy Communities Improve societal health and well-being through:Access

101、to affordable,quality healthcare with a specific focus on health equity Long-standing partnerships and investments in our communities with a focus on cancer care and research,youth empowerment and hygiene povertyHealthy and Inclusive WorkplaceTreat our people with dignity and respect by:Cultivating

102、a positive workplace environment that reflects the diversity of perspectives,backgrounds and cultures in the communities where we live and work Ensuring a healthy,safe and secure working environment for all employeesWBA:Provide 100 million vaccinations for children in developing countries through Ge

103、t a Shot.Give a Shot.and the UN Foundation.On track.By fiscal 2025:WBA:Help 500 million women and children by providing vitamins and minerals through Vitamin Angels.On track.Walgreens:Increase persons of color in leadership by 2 percentage points year over year with 60 percent attributed to Hispanic

104、/Latino and Black/African American.Achieved.WBA U.S.Retail Pharmacy for ethnicity and WBA for gender:Compliance with diverse slates of candidates and compliance with diverse interview panels.Achieved.Walgreens:Increase spend with Tier 1 diverse suppliers to$625 million,from$521.5 million in fiscal 2

105、021.Achieved.Walgreens:Contribute more than$25 million to Susan G.Komen and The Leukemia&Lymphoma Society.Achieved.14Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Commitments and Prog

106、ressHealthy PlanetReduce the environmental impact of our business by:Ensuring efficient use of energy in our operations and in stores while working to transition our business to renewable and low carbon energy sources Reducing the negative impacts of plastics and waste in our operations and seeking

107、opportunities to increase reuse,recycling,recycled content and recovery to enable circular systemsSustainable MarketplaceManaging the life cycles of our owned brand products to increase traceability and transparency into our supply chain and address environmental and social impacts.Boots UK:Maintain

108、ed 100 percent plastic free in online deliveries.Achieved.Our TargetsOur Targets Boots UK and No7 Beauty Company:Source all mica in our finished products from a member of the Responsible Mica Initiative,Responsible Minerals initiative,or a supplier that provides an appropriate independent third-part

109、y audit report or certificate to demonstrate that responsible sourcing practices are aligned with the OECD Guidance.Achieved.Achieved in Fiscal 2022:Walgreens:Source 100 percent of palm oil from Roundtable on Sustainable Palm Oil(RSPO)certified sources,physically certified and credits,increasing the

110、 proportion that is physically certified by 5 percent each following year.On track.By fiscal 2023:Embedded in Fiscal 2022:WBA:Reduce absolute Scope 1 and Scope 2 global carbon emissions by 30 percent,as compared with 2019 baseline.On track.By fiscal 2030:Boots UK:Reduce food waste by 50 percent from

111、 the 2015 baseline,as part of WRAP Food Waste Reduction Roadmap.On track.By fiscal 2040:By fiscal 2025:Boots UK and No7 Beauty Company:Reach The UK Plastics Pact 2025 goals:100 percent of plastic packaging reusable or recyclable by consumers and achieve 30 percent average recycled content across pla

112、stic packaging.On track.By fiscal 2030:Walgreens:Achieve 30 percent reduction in plastic packaging compared with fiscal 2020 baseline;100 percent of plastic packaging reusable or recyclable by consumers;and achieve 30 percent average recycled content across plastic packaging.On track.British Retail

113、Consortium Climate Roadmap,Boots UK:Support the UKs wider net zero transition by collaborating with other UK retailers on a roadmap for the industry to achieve complete net zero emissions by 2040,including net zero Scope 2 emissions by 2030 and Scope 1 emissions by 2035.On track.15Environmental,Soci

114、al and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Stakeholder EngagementGRI 2-12,2-28,2-29,3-1,3-3Engaging and collaborating with our stakeholders helps us address the most relevant ESG issues for our comp

115、any and deliver products and services that make positive impacts throughout our business and the communities we serve.We regularly consult with our internal and external stakeholders across a range of sectors,geographies,and organization types and sizes to receive their feedback on our strategy and

116、performance in the areas where we have the greatest impact.While each of these engagements seeks the stakeholders unique and valued opinion,there are many topics that are addressed across groups,given their propensity to touch every area of our business:health equity;diversity,equity,and inclusion;e

117、xecutive compensation;continued COVID-19 response;and prescription drug and opioid abuse.These topics have a broad impact across all business areas,so we require all stakeholders to provide feedback to our approach and management.GET IN TOUCHWe are always open to stakeholder feedback on our ESG repo

118、rting and strategy.Substantive issues brought to our attention by stakeholders are escalated to our ESG Committee.One way to reach us is by email at ESG.Nongovernmental organizationsStakeholders impacted by and who influence our business,such as customers,stockholders,and nonprofit groups,frequently

119、 approach us with issues during our regular engagements.During fiscal 2022,we meaningfully engaged stakeholders proactively on numerous matters where we can have significant impact and are aware of evolving expectations.This proactive engagement covered topics such as health equity;vaccine equity;pl

120、astic packaging;beauty industry sustainability;and diversity,equity,and inclusion.In fiscal 2022,we engaged individually with members of the Walgreens External Advisory Council to advise our U.S.Retail Pharmacy segment on ESG matters.In December 2021,select members of the council presented to Walgre

121、ens leadership on the evolving landscape of ESG regulations,climate challenges and creating business value,how Walgreens evolution to a health-centric business intersects with ESG strategy,and outcomes from the 2021 United Nations Climate Change Conference.On the following pages you will find the fo

122、rm and frequency of engagement with key categories of stakeholders during fiscal 2022 and their expectations,matters they raised and actions we have taken to address them.Our relationships with nongovernmental organizations(NGOs)and long-standing charity partnerships are cultivated in the areas we d

123、esire to make the greatest impact:removing barriers to access and identifying social determinants to improve health equity.Other topics we have engaged with partners on at the national and international level include poverty,disease prevention,mental health,dementia,and cancer.Through these partners

124、hips that often span years,and even decades,we can define areas of need and advance our mutual goals.Through the support and interaction with NGOs and charity partners,we are prioritizing our efforts on the factors where we can have the most positive impact.Our engagement with stakeholders is done t

125、hrough regular surveys,conference participation and meetings.We met with key charity partners and NGOs at least quarterly in fiscal 2022.Discussions covered a range of topics including climate impacts and reduction strategies,our supplier diversity,product safety(labeling,ingredients,transparency),a

126、nd community engagement and partnerships.These engagements translated to a number of actions,chief among them announcing a carbon emissions reduction target,a vaccine equity initiative in the U.S.to address vaccine hesitancy and expanded mental health training for employees and pharmacists.16Environ

127、mental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities Government bodies and agenciesInternal stakeholdersGovernment bodies and regulatory agencies are a priority stakeholder group for WBA.We frequen

128、tly engage with government institutions and agencies across all levels national,international,and local around affordable access and quality healthcare,transparency,prescription drug abuse,affordability,sustainability,COVID-19 safety and workforce topics.We work closely with governments and municipa

129、lities to reach underserved communities and address accessibility barriers.These efforts are especially crucial at a local level where our collaboration with municipalities gets at the heart of improving health at personal levels.We focus on improving the health and well-being of our employees throu

130、gh comprehensive benefits,inclusive culture building,and opportunities for career development.We strive to mirror the communities we serve and know that the needs of our team members reflect those of their communities as well.To engage on issues that matter most,we keep an open dialogue with employe

131、es at all times through employee surveys and offer informal platforms for discussion.We also provide performance reviews and development programs and hold regular listening sessions.In practice,our internal engagement leads to training and upskilling,modifications to benefit offerings,and financial

132、and mental health support.Our Business Resource Groups(BRGs)are another way we engage with internal stakeholders to directly tie back to the business.Employees can connect with others having similar experiences,which fosters a sense of community and creates additional leadership opportunities for te

133、am members to express insights to management.WBA conducts biannual employee feedback surveys and regular performance reviews and appraisals,in addition to quarterly town halls and regular email and bulletin board communications.Primary topics covered include employee health,safety and well-being,and

134、 talent development and compensation practices.Stockholders,investors and lendersWe hold frequent dialogue with stockholders,investors and lenders through regular outreach via our investor relations and governance teams,annual meetings and quarterly earnings calls.We also conduct proactive outreach

135、to our financial stakeholders.Ahead of our annual proxy meeting,we conducted robust shareholder engagement to gain insight into institutional investors view of our ESG and compensation practices and to continue to strengthen the Companys relationships with key shareholders.Discussions centered aroun

136、d executive compensation,climate risk and transparency,leadership diversity,supplier inclusion,prescription drugs,and other pressing issues.A major part of these conversations focused on how we set priorities and goals,as well as identifying areas to drive impact and progress.Our engagement with the

137、se stakeholders reiterated the importance of many of our existing ESG programs and strategies.CommunitiesOur local communities are the foundation of our business;when they thrive,we thrive.Our ESG strategy is designed to improve societal health and well-being while providing economic opportunities i

138、n our communities.Our engagement with these priority stakeholders spans hundreds of grassroot organizations,pharmacy operations,partnerships with trusted institutions,and intentional outreach through ESG initiatives and media engagement.Our dialogue with these groups seeks to eliminate barriers to a

139、ccess and address the needs of communities,like prescription drug affordability and vaccine equity.Understanding the needs of and collaborating with these stakeholders is core to our success as a business.We rely on our communities to help us identify growth opportunities and support one another to

140、overcome challenges by taking our listening exercises and engagements as seriously as possible.Our employees are also a key pillar of our community engagement due to their dedication to volunteering time and funding in the places where they work and live.17Environmental,Social and Governance Report

141、2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities SuppliersOur desire for responsibility extends throughout our value chain.We pride ourselves on our close relationships with suppliers and how they reflect our values.We understand

142、 the link between ethical behavior,sustainability and respecting human rights when it comes to implementing our ESG strategy.As such,our Supplier Code of Conduct clearly outlines our expectations informed by regular assessments,policies and communications.Through our Global Supplier Sustainability P

143、rogram,supplier conferences,regular surveys,and training/events,we routinely engage with these stakeholders on our goals for plastics,and greenhouse gas emissions,waste management,responsible sourcing,improving diversity,and operating as a responsible materials consumer.Responsible sourcing at WBA m

144、eans collaborating with suppliers to respect and maintain human rights,in addition to prioritizing operational sustainability.Another crucial part of our engagement with suppliers is addressing facility safety and conducting good manufacturing practice audits to help ensure product and procedure saf

145、ety.We consider this to be indicative of something more than a license to operate;we require this of all our supplier partners,whether evaluated in conjunction with a quarterly business review or an individual meeting.Peers and industry groupsWe are constantly engaging with our peers and industry tr

146、ade groups to discuss pharmacy topics through collaborative projects,meetings and regular dialogue,individual interactions,and more.From solving industry challenges as a retailer to minimizing virgin plastics in supply chains,we lean on our peers and fellow industry groups to help us move forward.We

147、 are collectively pushing one another to improve our sustainability,access to healthcare,data privacy and security,removing barriers,and more.These engagements keep us accountable to one another and result in a more successful business operation and happier customers.AcademicsOur engagement with aca

148、demics is primarily focused on building a stronger,more diverse pharmacy talent pipeline.Additionally,the research done by this group is a key factor in addressing the worlds most pressing health and well-being challenges.Whether supporting ongoing research partnerships,participating in conferences

149、and roundtables,or supporting our product brands research and development,our academic stakeholder engagement is critical to achieving our ESG strategy.MediaMedia plays a critical role in educating the public about health issues and communicating accurate health and science information which is crit

150、ical to public health and safety.As such,we prioritize close relationships with key media to properly reach customers and patients around the healthcare topics they need to know about.In addition to providing educational resources through our media contacts,these stakeholders also help us tell our b

151、usiness story to target audiences.We are in constant communication with media to properly disseminate our message and understand public sentiment through regular,proactive outreach conducted by our media and investor relations teams,in addition to individual meetings.Patients and customers We mainta

152、in regular contact with our patients and customers through purposeful stakeholder engagement and daily retail pharmacy interactions to understand what they need from us.These groups provide valuable insight into opportunities for us to foster trust while holistically serving the whole patient.Our in

153、teractions with these groups are a dialogue that gets to the heart of our purpose:creating more joyful lives through better health.Engagements focus on healthcare and service needs,front-of-store products,payment options and optimizing benefits from insurance providers.Through surveys,social media,r

154、etail pharmacy interactions and our ESG initiatives,these groups provide input on everything from our COVID-19 efforts and partnerships to healthcare accessibility and product transparency.18Environmental,Social and Governance Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHea

155、lthy PlanetSustainable MarketplaceHealthy Communities Memberships and associationsGRI 2-28WBA participates in numerous nongovernmental and advocacy organizations,industry associations,organizations and networks.This collaboration is central to our corporate responsibility and ESG agenda because we c

156、annot make meaningful change on our own.Select memberships and associations include:AHC Group American Pharmacists Association American Society of Health-System Pharmacists(ASHP)Beyond 34:Scaling Circularity for a Sustainable Economy British Beauty Council British Retail Consortium(BRC)Business for

157、Societal Impact(formerly the London Benchmarking Group LBG)Business in the Community(BITC)Business in the Community Ireland(BITCI)Business Roundtable CDP Company Chemists Association(CCA)The Conference Board Cosmetic,Toiletry and Perfumery Association(CTPA)Cosmetics Europe EcoBeautyStore Consortium

158、ESG&CSR Board EuroCommerce Global Reporting Initiative(GRI)Green Chemistry&Commerce Council(GC3)Industry Council for Packaging and the Environment(INCPEN)International Federation of Pharmaceutical Wholesalers(IFPW)IFPW Foundation National Association of Chain Drug Stores(NACDS)National Council for B

159、ehavioral Health Palm Oil Transparency Coalition(POTC)Personal Care Products Council(PCPC)Pharmacist Advice and Support Service(PASS)Pharmacist Support Pharmacy Technician Certification Board(PTCB)Retail Energy Forum Retail Industry Leaders Association(RILA)Retailer Palm Oil Group Roundtable on Sust

160、ainable Palm Oil(RSPO)Sustainability Accounting Standards Board(SASB)Sustainable Beauty Council(SBC)Sustainable Medicines Partnership Sustainable Packaging Coalition Sustainable Packaging Initiative for Cosmetics(SPICE)Sustainable Procurement Pledge The Business Council The Sustainability Consortium

161、 UK Research and Innovation(UKRI)Smart Sustainable Plastics Packaging Challenge Fund Advisory Group United Nations Global Compact(UNGC)U.S.Chamber of Commerce Foundation U.S.Department of Energy(DOE)Better Buildings Challenge U.S.Environmental Protection Agency(EPA)SmartWay Program Waste and Resourc

162、e Action Program(WRAP)GovernanceGovernanceOverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceAppendices 20Environmental,Social and Governance Report 2022GovernanceGRI 2-9,2-10,2-11,2-12,2-13,2-14,2-15,2-17,2-18,2-23,2-24,2-26,2-27,3-3,201-1Conducting a WB

163、A-wide materiality assessment at least every three yearsTracking ESG-related long-term strategic partnerships and their impact Managing WBAs engagement with external stakeholders and other interested parties regarding ESG-related mattersIntegrating ESG processes into WBAs broader business,social,and

164、 environmental risk management program and reputation management prioritiesEnsuring WBA is taking appropriate measures to prioritize and implement ESG projects successfully Ongoing review of ESG-related policies and publication of policy statements Continuing limited assurance by Deloitte&Touche LLP

165、 for certain reported data and disclosuresParticipating regularly in various external ESG disclosure surveysAssessing the outcomes of our organizations impact on the economy,the environment and people in coordination with our WBA ESG committeeMonitoring and benchmarking industry best practices in ES

166、GWe are committed to transparently reporting including when it comes to our ESG activities and sharing progress toward our goals.Our ESG strategy is a key pillar of our purpose and is overseen by the WBA ESG Committee,which reports on a biannual basis to the WBA Nominating and Governance Committee.T

167、he Nominating and Governance Committee oversees the ESG agenda on behalf of the board of directors(Board)and receives updates on the full range of activities undertaken by the Company,including but not limited to:GovernanceOverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSust

168、ainable MarketplaceAppendices 21Environmental,Social and Governance Report 2022Corporate governance and risk managementOur commitment to employee and customer safety and privacy is clear through our in-depth governance and risk management processes.We are dedicated to continuously looking for ways t

169、o improve these practices because they are essential to achieving our objectives and being a responsible organization.Our board of directors is supportive of our efforts to strengthen our governance practices and procedures.They are actively engaged in oversight of the Companys strategic,operational

170、 and financial matters,including risks facing the Company.This engagement enables the Board to fulfill its fiduciary duties to our stockholders and steer the long-term success of the Company.More information on the Boards involvement in our governance practices,improvement processes,evaluation of pe

171、rformance and handling of Board-level conflicts of interest is included in the 2023 Notice of Annual Meeting and Proxy Statement.The Boards oversight extends to our ESG program.Biannually,the Nominating and Governance Committee reviews our policies and activities regarding ESG reporting and assesses

172、 our risk management in those areas.Members of the Nominating and Governance Committee are all independent directors.Additionally,the Audit Committee regularly reviews and discusses the key risks identified in the Companys Enterprise Risk Management(ERM)program with leadership,their potential impact

173、 on us and our operations,and our risk mitigation strategies and related disclosure matters.These risks may be related to climate change,sustainability and other ESG-related matters.We routinely enhance our risk mitigation activities,and when risks are identified above a certain threshold,WBA works

174、to develop action plans with clear timelines and responsibilities to ensure progress is implemented,monitored,and reported.The WBA ESG Committee plays a key role in providing further oversight and governance of our ESG program.This committee meets four times a year to review our ESG program,policy s

175、tatements,and progress toward achieving our ESG goals,including our goal to drive responsible sourcing practices throughout our supply chain,protecting human rights,and engaging with suppliers around ethical and environmental issues.The committee is chaired by Ornella Barra,chief operating officer,i

176、nternational.Senior executives from across our key businesses,as well as legal,human resources,accounting,marketing,public affairs and communications functions comprise its members.The WBA ESG Committee selects and approves GRI 2-9,2-10,2-11,2-12,2-13,2-14,2-17,2-18,2-23,2-24,3-3our internal and ext

177、ernal ESG commitments and targets and oversees our progress toward achieving those commitments and targets.The committee also approves the outcome of our regular assessments,annual objectives and ESG Report.We recognize in our 2022 Annual Report that the long-term effects of global climate change pr

178、esent both physical risks(such as extreme weather conditions or rising sea levels)and transition risks(such as regulatory or technology changes),which are expected to be widespread and unpredictable.Over time,these changes could affect,for example,the availability and cost of products,commodities an

179、d energy(including utilities),which in turn may impact our ability to procure goods or services required for the operation of our business at the quantities and levels we require.In addition,many of our operations and facilities around the world are in locations that may be impacted by the physical

180、risks of climate change,and we face the risk of losses incurred as a result of physical damage to stores,distribution or fulfillment centers,loss or spoilage of inventory and business interruption caused by such events.We also use natural gas,diesel fuel,gasoline and electricity in our operations,al

181、l of which could face increased regulation as a result of climate change or other environmental concerns.Regulations limiting greenhouse gas emissions and energy inputs may also increase in coming years,which may increase our costs associated with compliance and merchandise.These events and their im

182、pacts could otherwise disrupt and adversely affect our operations and could materially adversely affect our financial performance.In fiscal 2022,the Company engaged a third party to facilitate its first climate scenario analysis in alignment to the TCFD risks and opportunities taxonomy.We disclose m

183、ore information on these risks and opportunities within the TCFD Index of this report on pages 111-115.The Company will monitor best practices for disclosing physical and transition risk and opportunities associated with climate change and will continue to evolve our reporting.DISCOVER More informat

184、ion on material risks is included in WBAs most recently filed 2022 Annual Report.PoliciesGRI 2-17,2-23,2-24,2-27,3-3WBA is committed to creating a clean,safe and respectful environment for our entire value chain.We understand good governance is underpinned by accessible,objective policies and clear

185、behavior expectations that are consistent throughout the organization,regardless of geography or level.As such,we have outlined how we expect our people to behave through robust organization-wide and business segment-specific policies that incorporate internationally accepted human rights.These poli

186、cies are how we hold ourselves to a high standard of conduct.GovernanceOverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceAppendices 22Environmental,Social and Governance Report 2022Code of conduct and ethicsOur Companys policies cover a range of topics,f

187、rom environmental impact and compensation to data privacy and procurement practices.We are dedicated to upholding and implementing new policies where needed because clear guidance is a pillar of successful governance.New policies are developed in accordance with regular due diligence that cover a ra

188、nge of topics,including human rights.Internal policies are reviewed at least every two years,while external policies are reviewed annually.These documents are made available to all relevant parties through our intranet and corporate website,including external partners and suppliers.Functional Leader

189、ship within WBA for each of our internal policy commitments rests with designated employees at the executive level as delegated by the Board to the WBA Finance Committee,CEO and Global CFO,in addition to segment CFOs and other relevant management.Each business must also have executives at the Operat

190、ing Committee level responsible for implementation and management of all internal policies.We require all team members to familiarize themselves and comply with requirements of all internal policies,in addition to following our Code of Conduct and Ethics,Ethical Trading Standards,Enterprise Risk Man

191、agement Policy,and all published WBA internal controls relevant to their operational duties.We hold presentations and training with relevant parties,as stipulated in select policies,with frequency dependent on business and role.These accountability actions and our work with accredited third-party au

192、ditors and extensive organizational policy library available to relevant stakeholders are how we hold ourselves accountable.As a community pharmacy and healthcare provider,everything we do,everything we sell,every supplier we work with and everything in between has a far-reaching impact.We are commi

193、tted to respecting and upholding the dignity,well-being,and human rights of every individual affected by our business activities,including our patients and customers,employees,suppliers,and local communities.This commitment applies to all Walgreens Boots Alliance affiliates and extends to respecting

194、 all internationally recognized human rights as detailed in the United Nations Guiding Principles.Our Human Rights Policy Statement is based on the International Bill of Human Rights and adopts the core labor standards from the United Nations International Labor Organization.This commitment also ext

195、ends to fairly compensating our people by paying our employees a living wage.Please see page 101 for additional information.All of these values and more are explicitly laid out in our ESG Policy Statements,which are available on our website.These statements shape our approach to our sustainability a

196、nd ESG activities and help ensure our segments and businesses are working within comparable parameters.The WBA Code of Conduct and Ethics is our compass for how we behave.It guides us as a company,a team,and individuals to make ethical decisions that stay true to our values while abiding by the laws

197、 and regulations in the places where we do business.We rely on our code to support us in doing what is right in the fast-paced,dynamic environments we operate in today.The code also supports strong governance of our behaviors and our approach to ESG.The code extends to our Board;Company officers;tea

198、m members;team members of our subsidiaries;officers and employees of any business in which WBA or a subsidiary has a controlling interest;and parties acting on behalf of WBA or its subsidiaries,including consultants,agents,suppliers,intermediaries,or representatives.We expect everyone at WBA to read

199、,understand and commit to complying with our code.As part of our“speak up”culture,our confidential Compliance and Ethics Hotline and online portal are available for any team member to raise concerns about inappropriate business conduct or unethical behavior.The hotline is managed by an independent t

200、hird party and is available 24/7 in local languages.We expect our people to behave ethically and responsibly when acting on our behalf and as their own representative.This extends to all levels of our organization,including our Board,when it comes to conflicts of interest.Pursuant to WBA conflict of

201、 interest policies,our Board has strict duties of loyalty to the Company.This duty requires directors to avoid conflicts of interest when possible and,when any such conflict arises,disclose the conflict and take affirmative steps to handle the conflict appropriately.Further guidance on this topic ca

202、n be found within section 16 of the WBA Corporate Governance Guidelines.Relationships where material conflicts of interest may arise are disclosed in the 2023 Notice of Annual Meeting and Proxy Statement.More information on our corporate governance guidelines and the code of conduct,including mechan

203、isms for reporting suspected violations of the Code of Conduct and Ethics,concerns about ethics and questions about applying our code,can be found on our corporate website here.GRI 2-15,2-17,2-26,3-3GovernanceOverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable Market

204、placeAppendices 23Environmental,Social and Governance Report 2022Health and SafetyCOVID-19 safety responseGRI 3-3,403-1,403-2,403-3,403-4,403-5,403-6GRI 2-26,3-3,403-1,403-2,403-3,403-4,403-5,403-6,403-7,416-1,416-2,417-1,417-2,417-3Workplace safetyGRI 2-26,3-3,403-1,403-2,403-3,403-4,403-7WBA is co

205、mmitted to creating and encouraging a safe environment for employees,customers,patients,contractors,and suppliers across all our business segments.We continuously work to improve our management of health and safety guided by the WBA Health,Safety and Environmental(HSE)Committee and WBA HSE policy.Wi

206、thin the WBA HSE policy,employees can find guidance on reduction and mitigation processes,in addition to guidance on determining corrective actions for workplace incidents and investigations.We encourage open dialogue and constructive feedback from our stakeholders,including employees,to help ensure

207、 we achieve best practices.We also require all segments,businesses and corporate functions to have formal governance processes in place for health and safety matters in the operations for which they are responsible.Please see page 15 for how we have engaged with priority stakeholders.To create a saf

208、e and productive workplace,employees across our businesses are provided avenues to report questions or concerns,including contacting management;calling a toll-free,confidential hotline;submitting an online report;contacting the compliance officer or department,and/or contacting human resources.How o

209、ur organization manages COVID-19 is indicative of our commitment to prioritizing safety.Our HSE team,along with other cross-functional partners,continued to meet regularly throughout fiscal 2022,producing new policies and procedures to keep pace with an adapting virus.During fiscal 2022,Walgreens ac

210、ted in compliance with the Centers for Disease Control and Prevention(CDC)and Occupational Safety and Health Administration(OSHA)regulations and guidelines,and local recommendations and mandates,updating policies and practices as guidelines evolved.Boots took similar actions in accordance with guide

211、lines as outlined by Health Services and local government.These efforts continue to be a priority for the team as we look to foster a safety-first culture while addressing the needs of our employees,patients and the communities where we operate.A major part of our COVID-19 response was learning how

212、to apply those best practices and processes to other communicable diseases.These insights are a key part of the ongoing support of current and future objectives across multi-functional teams and business segments.Through FAQs and training to address concerns promptly,WBA further promotes a culture o

213、f safety within and outside of our organization.We established medical and regulatory compliance reviews for all diagnostic testing models and provided additional resources to support safety requirements related to COVID-19 and beyond.GovernanceOverviewHealthy Communities Healthy and Inclusive Workp

214、laceHealthy PlanetSustainable MarketplaceAppendices 24Environmental,Social and Governance Report 2022Safety campaignsGRI 3-3,403-1,403-2,403-3,403-5,403-7The safety of our employees is of the utmost importance to WBA.As such,we routinely look for ways to prioritize safety and education trainings.In

215、2022,Boots UK continued to evolve the new digital management system to improve usability and efficiency,while making better use of the rich data and insights available to improve levels of compliance across the business.Further checks were added to the system,allowing more procedures to move from lo

216、cal paper-managed processes into the digital platform.Boots team members continued to work with their safety,food and fire Primary Authorities in 2022,extending the suite of assurances in place.The partnerships work to develop policies that align with current and upcoming regulations to help ensure

217、consistent application and implementation across the country.Maintaining a safe stockroom environment helps protect our Walgreens team members,which is the reason for implementing our Safety Focused Stockroom program.This program involves stores having a clean,neat,and organized stockroom and loweri

218、ng product stored in the stockroom.Stores can effectively reduce the risk of an incident occurring and achieve a safety-focused stockroom environment.Walgreens has programs in place to support team members and customers through incident management.Our Customer Care Advocate Program proactively offer

219、s support to customers who have reported an in-store incident.Our Nurse Triage Program is an upstream process for team members that provides timely quality care following a workplace injury.It is a service in which team members with workplace injuries call and speak to a registered nurse to determin

220、e the appropriate first level of care.In Boots stores,routine safety inspections enable a real-time view of compliance.GovernanceOverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceAppendices 25Environmental,Social and Governance Report 2022Patient safety:

221、pharmacy dispensingGRI 3-3,416-11,417-1 SASB HC-DR-260b.2Dispensing and distributing pharmaceuticals is the most significant part of our business,with 63 percent of our sales in fiscal 2022 coming from the sale and distribution of prescription medications and pharmacy-related services.Millions of pe

222、ople every day count on us to safely deliver and dispense medications.WBA is committed to the safe dispensing of medicines in our pharmacies,and patient safety lies at the heart of our management of pharmacy operations.We strive to be the industry leader by continuously seeking ways to minimize risk

223、s to patients in our dispensing and pharmacy services and advice.In fiscal 2022,our clinical decision support software continued to provide pharmacists new training on how to appropriately manage clinical considerations in patient drug therapy.All WBA pharmacy dispensing businesses annually review a

224、nd evaluate pharmacy operations for compliance with our Pharmacy Operations Governance Policy.During fiscal 2022,the WBA Patient Safety Forum continued to convene representatives from all pharmacy dispensing businesses to share best practice operations,facilitate a culture of openness and shared lea

225、rning,and develop innovative patient safety solutions.The forum included senior leaders and executives across the Company,including International Public Affairs,Pharmacy Quality and Patient Safety,and Ethics and Compliance,among others.Annual pharmacy operations reviews include the following:Mechani

226、sms for compliance with standard operating procedures covering dispensing,pharmacist control checks,patient counseling,record keeping,management of controlled drugs and narcotics,medicines date checking,quality assurance,error management,and other issuesMonitoring procedures for the professional qua

227、lifications of pharmacists and employees in pharmacy-related positionsProcesses to facilitate compliance with professional development requirements for pharmacy staffProcesses to help ensure concerns about pharmacy professionals fitness to practice are referred to the appropriate regulatory bodyComp

228、liance with safe storage,preparation,dispensing,compounding,and sale and supply of medicinal productsRecording,managing,and reporting of dispensing errors,including a formal review process and action planning to minimize the risk of such errors occurring1 GRI 416-1 required disclosures are within th

229、e Deloitte&Touche LLP review scope as detailed on pages 119-120.GovernanceOverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceAppendices 26Environmental,Social and Governance Report 2022There are also obligations on the pharmacists to confirm products are

230、sourced via a licensed and legitimate supply chain.Our pharmacy systems are designed for the safe dispensing of medications.Our standardized dispensing processes detail each step in the fulfillment process,from receipt of prescription through consultation and dispensing of the medication.There are m

231、ultiple digital safety checks,including bar code scanning,safety-enhancing automation processes and digital safety alerts utilizing cutting-edge technology.To help ensure patient safety,our prescription labels are designed to meet both regulatory requirements and our internal standards.Descriptions

232、of medications are affixed to each prescription dispensed,and each prescription is dispensed with a patient leaflet that informs patients of the name and use of the medication,potential adverse reactions,information about drug interactions,safe medication disposal,and other important health informat

233、ion.At Walgreens,this information is available in 18 languages,and additional services are available for hearing and visually impaired patients.In fiscal 2022,we opened eight microfulfillment centers and are on track to have 17 by the end of fiscal 2024,driving significant efficiencies and cost savi

234、ngs over time.Investing in this program is one example of how we are supporting our pharmacists and transitioning work out of our store to free up team member time for additional services in the pharmacy.All WBA businesses must have documented processes in place to facilitate the collection of key p

235、erformance metrics on health and safety,including pharmacy incidents.Safety performance is supported by robust systems such as continuous quality improvement(CQI)programs,procedures,and monitoring to reduce and prevent incidents.Our CQI programs support and uphold our long-standing patient safety cu

236、lture by empowering and encouraging all team members to report pharmacy incidents,near misses,and overall safety opportunities to the Patient Safety Research Foundation,a patient safety organization listed with the Agency for Healthcare Research and Quality(AHRQ).Multiple safety data sources are rep

237、orted and analyzed,and opportunities for process,systems,physical environment,and educational materials are constantly evaluated.Technology and process solutions as well as ongoing team member activities and training are developed based on the evaluation of results.Walgreens continues to maintain Na

238、tional Association of Boards of Pharmacy(NABP)accreditation for Durable Medical Equipment,Prosthetics,Orthotics and Supplies(DMEPOS).It is also accredited for Community Pharmacy,being recognized for an advanced level of patient care services,quality and safety.In addition,Walgreens has current chain

239、wide Community Based Specialty(CBS)URAC accreditation for specialty pharmacy as well as ACHC accreditation for select CBS sites.URAC and ACHC are independent third-party organizations that provide healthcare accreditations based on industry standards.Product safetyAt WBA,product safety is a priority

240、.We ensure our owned brand products which include health,beauty,home and cleaning products,food,paper goods and other categories are rigorously analyzed for compliance with all applicable laws and regulations along with our own high safety and quality standards.We understand our customers expect to

241、feel confident in the transparency and safety of the products they purchase.Upon learning of potential noncompliance regarding the safety of products and services offered to customers and patients,we investigate and appropriately address those incidents based on established processes.Our product saf

242、ety and quality programs are incorporated at every stage of our owned brand products life cycle,from product development through customer purchase and use.We require suppliers and factories for our owned brand products to use a third-party product testing lab that we select to validate safety and qu

243、ality before our products reach shelves.Our suppliers are expected to implement best practices,including clearly defined and well-documented good manufacturing and quality processes,training,and record keeping.Through our rigorous supplier and vendor qualification process and factory assessment proc

244、ess,we can evaluate our suppliers and factories ability to deliver consistent,safe,and quality products.An industry standard good manufacturing practices(GMP)audit is a minimum requirement for production facilities in all regulated and nonregulated product categories.We have established a multistage

245、 product testing program to ensure products are tested during production through to on-shelf availability.Our program builds in required and periodic testing from independent third-party laboratories validating that quality,safety,compliance,and applicable regulatory standards have been satisfied,in

246、cluding but not limited to:analytical tests(chemical/composition),performance tests(durability/functionality),packaging validation(labeling),and flammability standards.See page 107 for additional information on our marketing and labeling practices.Our cross-functional leadership team helps ensure cu

247、stomer feedback is actively reviewed and analyzed.If we learn about an issue with one of our products,our quality incident process is activated and we systematically investigate;take corrective action;and,when necessary,quickly withdraw the product from our stores and e-commerce platforms.If a produ

248、ct needs to be withdrawn from the market,we ensure it is not sold by issuing a lock on the product at our distribution centers,at point of sale in the store and online.We take our customers safety seriously and are committed to providing information access for any recalled owned brand products.These

249、 details are available anytime on our website.GRI 3-3,416-11,416-2,417-1,417-2,417-31 GRI 416-1 required disclosures are within the Deloitte&Touche LLP review scope as detailed on pages 119-120.GovernanceOverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable Marketplace

250、Appendices 27Environmental,Social and Governance Report 2022Information SecurityGRI 3-3We place the utmost importance on ensuring the integrity of data and the protection of our customers,patients,employees,and Company information.The Companys security processes and controls for information technolo

251、gy(IT)systems and resources;our business;and employees,contractors,and third parties help ensure the confidentiality,integrity,and availability of our IT systems are maintained.During fiscal 2022,the global chief information security officer,who reports directly to WBAs chief information officer,ove

252、rsees the security of the Companys computer systems,data,networks and other assets,with oversight from the Audit Committee.The chief information officer is a member of the Executive Management team and reports into the Audit Committee.The Company conducts multiple information security audits and vul

253、nerability assessments on different sections of our IT systems,data,and networks on at least an annual basis.WBA also has an information security incident response team and maintains a data security event plan to effectively manage and respond to information security incidents.Our global information

254、 security policies,which are based on industry frameworks such as the National Institute of Standards and Technology and the International Organization for Standardization,set the compliance guidelines for our people,processes,and systems.At the request of our business partners,WBA also engages with

255、 HITRUST,a third-party organization,to assess the security and privacy controls around Walgreens patient data.HITRUST certification is valid for two years and was last renewed in 2021.WBA works with an independent assessor to conduct interim assessments to ensure continued adherence to HITRUST requi

256、rements.Additionally,Walgreens is subject to an annual Payment Card Industry(PCI)assessment that is performed by an external assessor and includes a review of our policies and procedures to protect Walgreens customer credit card data.Building and nurturing a culture of security is key to protecting

257、information.New employees receive training on a variety of issues,including security and privacy.This training is embedded in our security fundamentals training,which is refreshed on an annual basis.This training applies to pharmacists,pharmacy technicians,retail team members and team members at our

258、 support offices.We also build awareness about phishing through regular employee campaigns.Training and information is available to employees on our corporate intranet sites.Additionally,we use posters to engage employees about the importance of being alert to cybersecurity risks.GovernanceOverviewH

259、ealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceAppendices 28Environmental,Social and Governance Report 2022PrivacyAs a global healthcare leader and retailer,personal information is provided to WBA through purchasing and filling prescriptions,enrolling in promo

260、tional and loyalty programs,registering on our websites,or otherwise communicating with us.We are committed to protecting patient and customer privacy and data with leading data protection standards.GRI 3-3,418-11 SASB HC-DR-230a.11The global chief privacy officer oversees the privacy of WBAs patien

261、t,consumer and employee data,with oversight from the Audit Committee.We conduct privacy impact assessments and data protection impact assessments on an annual basis,and results are routinely shared with the Audit Committee.We are transparent with our customers about how we use their data.Our posted

262、statements on our websites include information about data usage and safeguards.We post our policies about individual rights requests regarding the use and deletion of personal information for customers who are California residents.We comply with EU and UK law on data protection and privacy.Our polic

263、y is to notify all data subjects of any impermissible disclosure,in accordance with applicable laws.In the U.S.,where approximately 80 percent of the WBA personal health data resides,our Health Insurance Portability and Accountability Act(HIPAA)privacy rule compliance program incorporates administra

264、tive,technical,and physical safeguards.Under our HIPAA policy,we receive written authorization from the data subject where required,and collection and processing is limited to the stated purpose.We also have a program to receive,investigate and respond to privacy complaints.Annual privacy training i

265、s mandatory for applicable team members,including pharmacy,retail and support office.Applicable U.S.contractors are legally obligated to receive privacy training.In Europe,supplemental privacy training is sent regularly to privacy champions throughout our businesses.We also have policies and procedu

266、res in place that govern data transfers to third parties,including appropriate methods and controls,such as standard contractual clauses.1GRI 418-1 and SASB HC-DR-230a required disclosures are within the Deloitte&Touche LLP review scope as detailed on pages 119-120.29Environmental,Social and Governa

267、nce Report 2022OverviewGovernanceAppendicesHealthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceHealthy Communities We strive to be a leading partner in reimagining how local healthcare improves societal health and well-being.Our community-focused programs and initiatives bring to lif

268、e our commitments to health equity and accessibility to affordable,quality healthcare for all.Our work reflects our long-standing partnerships and investments in critical health issues,contributing hundreds of millions of dollars in cash and in-kind donations to the causes our communities care about

269、 the most:cancer care and research,youth empowerment,mental health,vaccine and vitamin accessibility,and hygiene poverty.Healthy Communities0130OverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceGovernanceAppendicesEnvironmental,Social and Governance Repo

270、rt 202230fiscal 2022.The remarkable achievements coming out of Boots UKs new Health Equity Stakeholder Group and the investments made as part of U.S.Healthcare will further increase access to healthcare for those who need it most.When it comes to living joyful lives through better health,I want to m

271、ake that happen for our customers,patients,the communities we serve and our WBA team.This is one of our chief responsibilities as a healthcare company and socially responsible employer.To that end,I will be diving in to diversify the ways we address environmental issues,advance our supplier diversit

272、y program,support our partnerships with organizations like Vitamin Angels,and empower our business resource groups in their ongoing expansion.We have also set a new goal to increase our spend with Tier 1 diverse suppliers by 12 percent to$700 million by fiscal 2023.I feel strongly about the impact t

273、he team can have on the health of the people and the planet.Together,lets make joy possible for more people everywhere.There is much to celebrate when reviewing the achievements of fiscal 2022,like the launch of the Chicago Health Equity Incubator,which is already seeing demonstrated success in its

274、pilot neighborhoods,and revising some of our charitable targets due to their overwhelming results thus far.Im especially looking forward to seeing our investments in partnerships like Get a Shot.Give a Shot.and Susan G.Komen reach our goals in the near future.To me,this is proof that when we put the

275、 passion of our people behind initiatives that make the planet healthier,there is no ceiling to what we can achieve.Health equity efforts in the vaccine space will continue to be paramount for WBA,and my team and I are ready to build upon the progress made in As WBAs new senior vice president of ESG

276、 and chief DEI officer for the Walgreens business,our companys purpose to enable the world to live more joyful lives through better health is incredibly important to me.Health is a core component of equity within ESG and DEI,and it will be at the center of any strategy we put forth.It is a fundament

277、al component of our lives and a determinant of so many things,including the world we live in,the bodies we move in,the minds we use,and the future we make for ourselves.A Letter From Alethia JacksonSenior Vice President of ESG and Chief DEI Officer,Walgreens Boots AllianceFiscal 2022 Progress By fis

278、cal 2024:Walgreens:Donate$5 million worth of flu shot vouchers Achieved.Donated$5.8 million vouchers by the close of fiscal 2022.By fiscal 2025:WBA:Help 500 million women and children by providing vitamins and minerals through Vitamin Angels.On track.Through fiscal 2022,WBA distributed vitamins and

279、minerals to over 350 million women and children.Walgreens:Contribute more than$25 million to Susan G.Komen and The Leukemia&Lymphoma Society.Achieved.Donated over$25 million through the lifetime of the partnership.WBA:Provide 100 million vaccinations for children in developing countries through Get

280、a Shot.Give a Shot.and the UN Foundation On track.Funded over 80 million vaccinations through fiscal 2022.Environmental,Social and Governance Report 202231OverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceGovernanceAppendicesEnvironmental,Social and Gove

281、rnance Report 2022Health Access and AwarenessGRI 3-3,203-1,203-2,413-1Health equityWe strive to provide essential care to the communities in which we are embedded.As one of the worlds largest providers of pharmacy and other healthcare services,WBA is uniquely positioned to make an impact on healthca

282、re access and affordability.Our endeavors to improve access to healthcare for millions of people are reflected throughout our business activities,advocacy work and ESG initiatives.GRI 3-3,203-1,203-2,413-132OverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable Marketpl

283、aceGovernanceAppendicesEnvironmental,Social and Governance Report 2022Walgreens addresses health equityThe Walgreens Health Equity Task Force convened a group of experts across departments and disciplines to work together to help ensure the COVID-19 vaccine is available and accessible,while promotin

284、g education to address hesitancy in areas with lower vaccination rates.We see our pharmacists as our frontline educators;they are not only accessible in the communities where they work,but are also often active and trusted members of those communities.Together with our frontline staff,the Health Equ

285、ity Task Force established three pillars by which we would ensure our care remains accessible to communities,and our communities would remain protected from the effects of COVID-19:GRI 3-3,413-1The Vaccine Equity Task Force,established to address both issues of access and vaccine hesitancy,has made

286、significant progress in protecting communities of color who were often disproportionately affected.Together with our partners,Walgreens built inroads into communities in need of the COVID-19 vaccine,whether for a booster shot or their first dose.Though U.S.vaccination rates have increased among both

287、 Hispanic and Black adults,both groups still remain less likely to have received a vaccine.Hesitancy stemming from medical mistrust or misinformation,and other social determinants of health,continue to contribute to disparities in vaccinations,particularly in the Black and African American community

288、.To reach these communities,Walgreens continued its partnership with universities,community centers,local and faith-based organizations to administer doses throughout fiscal 2022.As students went back to campus in 2021,the Walgreens bus met them at 17 historically Black colleges and universities(HBC

289、U)campuses,setting up mobile clinics to administer the COVID-19 vaccine and booster to students and members of the local community.Partnerships:We understand that to reach those who need the most help,we cannot work alone.The Company hosted nearly 2,100 events to address vaccine hesitancy and provid

290、e vaccines working with community organizers to faith-based organizations to major companies.These events and partnerships have been instrumental in breaking down barriers and providing the tools needed to engage communities and overcome obstacles to care.Access:78 percent of Americans live within 5

291、 miles of a Walgreens pharmacy.For those who dont,we continued the effort to go the extra mile to reach medically underserved communities with our mobile clinics.Our coach buses outfitted for health providers traveled coast to coast,meeting people within their communities while adminstering thousand

292、s of vaccines and other services.Education and information:We are committed to ensuring our communities have access to the information necessary to promote good health outcomes.Because our pharmacists live and participate in the communities they serve,they are seen as a credible source of informatio

293、n among their community members.Our pharmacy team members are actively combating misinformation and encouraging healthcare access.33OverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceGovernanceAppendicesEnvironmental,Social and Governance Report 2022Walgr

294、eens Health Equity IncubatorThe Walgreens Chicago Health Equity Incubator is a pilot program designed to address health inequities and impact patient outcomes.Driven by a cross-functional team of individuals across pharmacy operations,data analytics and Chicago-area pharmacies,the program is designe

295、d to create direct lines of communication between patients in vulnerable communities and providers who can interpret feedback into actionable change.The pilot,which began in Chicago in August 2020 with one pharmacy,has expanded to 15 more pharmacies on the South and West sides of Chicago,addressing

296、health disparities through pharmacist-provided patient-and community-centered healthcare services.GRI 3-3,203-1,203-2,413-1Using predictive analytic models,the cross-functional Walgreens team developed screening and intervention methods to address the following need areas:Pediatric asthma outreach a

297、nd education:Given the high prevalence of pediatric asthma in Chicago,pharmacists conduct outreach to parents and guardians of children with asthma to provide education on the importance and proper use of asthma medications,review side effects,discuss asthma triggers and provide action plans in coll

298、aboration with healthcare providers as needed.Diabetes outreach:Pharmacists prioritize high-touch consultations for those living with diabetes to personalize solutions,address any barriers to taking medications and make recommendations for health screenings and vaccinations.Affordable access to medi

299、cations:In addition to conducting outreach to patients who have not picked up filled prescriptions,resources were allocated to support free same-day prescription delivery to those experiencing barriers to medication access.Two years after the launch of the pilot,Walgreens is conducting surveys and i

300、nterviews to determine best practices,as well as how these services and lessons learned can be adapted for additional markets.34OverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceGovernanceAppendicesEnvironmental,Social and Governance Report 2022Boots add

301、resses health equityGRI 3-3,203-1,203-2,413-1At the start of the 2022 calendar year,we established a network of Health Equity Champions across Boots UK.These champions work across stores to help ensure new initiatives meet the standards of Boots efforts to address health inequities.Whenever we launc

302、h a new initiative,the champion will ask their Boots team members to complete a Health Equity Assessment Tool(HEAT)to test the accessibility of the service in a range of scenarios,ensuring it has the best chance of reaching all members of the community.Boots maintains its participation in the Hidden

303、 Disabilities Sunflower scheme,through which patients with autism,chronic pain,dementia,and visual or hearing impairments could wear a sunflower lanyard to alert Boots team members that they may need extra assistance to receive the vaccine.As part of the national vaccination process,the Sunflower sc

304、heme worked with the NHS and vaccine providers to highlight its purpose.We are also designing for accessibility and creating inclusive in-store initiatives to promote adherence like piloting dual-language dispensing labels for prescriptions.Store teams have been provided with a range of multilingual

305、 options for materials distributed in-store,and we are working to highlight our staff who can speak more than one language to increase the comfort of our customers who do not use English as their first language.As we expand the suite of digital services offered,we continue to eliminate barriers that

306、 might interfere with the user experience of a person with a disability as well as identify opportunities to address digital inequalities as more and more health services become digital.In 2022,Boots became the first retailer to provide an inclusive online shopping experience with Recite Me accessib

307、ility toolbar.At a local level,we encourage pharmacists to share ideas on how to increase accessibility for their own communities.To help address heath inequity in the communities we serve,Boots established the Health Equity Stakeholder Group in 2021.This group outlined four key themes that would gu

308、ide store activities and internal initiatives to promote health equity across Boots UK:Making a difference in outcomesGRI 3-3,203-1As of Aug.31,2022,the Company administered more than 69 million doses of the COVID-19 vaccine and boosters in vaccine clinics across the U.S.,23 million of which were bo

309、oster vaccines,and more than 45 million COVID-19 tests.In fiscal 2022 alone,WBA administered approximately 36 million COVID-19 vaccinations and more than 31 million COVID-19 tests.Walgreens also expanded vaccination models to ensure convenient access,including same-day and walk-in appointments,mobil

310、e clinics,employer partnerships and extended hours.In the UK,Boots delivered vaccines to patients from a total of 120 sites in fiscal 2022,including boosters.To support the UK booster program,Boots has 89 sites delivering boosters.Turning awareness into advocacy:Ensuring all Boots communications are

311、 written through the lens of promoting equity in its education programs and services.Black,Asian and Minority Ethnic(BAME)inequalities:Recognizing the disparities in access to healthcare among Black,Asian and ethnic minority communities in the UK and working to achieve parity,especially in the treat

312、ment and prevention of COVID-19.Digital inequalities:We are committed to improving digital access to healthcare.Recognizing that as of the latest Office for National Statistics(ONS)data published in 2020 four percent of UK households do not have internet access,Boots is committed to maintaining care

313、 options that do not exclude those without digital access.Local solutions:Our pharmacists live and work in their local communities.We want our local teams to keep us apprised of inequalities they may encounter and feel empowered to suggest their own ideas about how to tackle them.At the same time,we

314、 will continue to empower our team members with research from our partners,including the Kings Fund,and shared best practices to address inequities together.35OverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceGovernanceAppendicesEnvironmental,Social and

315、Governance Report 2022Transforming accessGRI 3-3,203-1Furthering our commitment to increasing equitable access to care for everyone,the U.S.Healthcare segment was successfully launched in October 2021 to facilitate WBAs consumer-centric healthcare strategy in the communities we serve across the U.S.

316、The new business segment,enabled by majority investment in VillageMD,Shields,CareCentrix and the Companys organically grown healthcare business,Walgreens Health plans to become a leading provider of local clinical care services by leveraging its consumer-centric technology and pharmacy network to de

317、liver value-based care.The Company also plans to continue to transform its core pharmacy and retail business and its goal is to provide better consumer experiences,improve health outcomes and lower costs.This strategy is foundational to WBA as a leading provider of local clinical care services and a

318、ddresses all dimensions of physical,emotional,and mental health.We will continue to leverage our consumer-centric technology,pharmacy network,and partnerships to deliver and enable others to deliver value-based care,including vaccinations,diagnostic testing,chronic care management,and specialty mana

319、gement.Walgreens Health Corners provide accessible,hyperlocal care.Locations offer services that range from preventive care and wellness checks to assistance with managing chronic conditions.Health advisors provide a range of health and clinical services that supplement care received from primary ca

320、re physicians and specialists.By the end of fiscal 2022,the number of current Walgreens Health Corners expanded to approximately 100 locations throughout California,New Jersey and Ohio.Through the Walgreens and VillageMD coordinated care model,patients receive full-service primary care alongside con

321、venient and cost-effective pharmacy services.In fiscal 2022,Walgreens expanded its primary care offering in the U.S.with the opening of new VillageMD locations in Massachusetts,New Hampshire,Arizona,Florida,Texas,Kentucky and Indiana.Over half of the new locations are in medically underserved areas,

322、meeting WBAs goal of expanding healthcare access to underserved populations.In Mexico,WBA opened seven Benamedic clinics to make clinical care including general care,vision and diagnostic testing more accessible in the community,with plans to expand in fiscal 2023.In 2022,new developments with the N

323、ational Health Service(NHS)have empowered Boots UK to better care for those in its communities with chronic conditions.In fiscal 2022,the NHS increased the number of chronic conditions it supports through the New Medicine Service from four to 16,which includes hypertension.Since April 2022,Boots has

324、 administered a 24-hour blood pressure tracker to more than 62,000 patients,allowing pharmacy teams to deliver hypertension analyses and promote better health outcomes for those at risk.In Germany,WBA works with renowned partners such as the German Hypertension League to train pharmacists across the

325、 country,providing them with educational materials to raise patients awareness of the necessity of blood pressure check-ups and supplying pharmacies with hypertension measuring devices.In February 2022,when Germany amended the Infection Protection Act to allow pharmacists to administer vaccinations

326、for the first time,WBA stepped up to ensure the training program pharmacists were required to complete to assist the vaccination efforts was made available to all pharmacies in Germany regardless of whether they were current customers of WBAs subsidiary GEHE Pharma Handel and Alliance Healthcare Ger

327、many.WBA continues to play a key role in local communities through our response to COVID-19.The Company hosted nearly 2,100 events to address vaccine hesitancy and provide vaccines,working with diverse,community-based partners,and administering approximately 69 million COVID-19 vaccines with a speci

328、al effort to reach underserved communities.Our pharmacists are trusted,expert voices who help people stay healthy and safe from the virus.As a touch point for our communities,our company educates and raises awareness about health issues and conditions,reaching people with vital information that can

329、improve individual health and community resiliency.As we execute on our new healthcare strategy,the number of in-store health services increased significantly year over year with more than 310 new locations.In June 2022,the Company announced the launch of its clinical trial business in the U.S.to re

330、define the patient experience and increase access and retention in sponsor-led drug development research.We aim to provide another offering for patients with complex or chronic conditions in their care journey and address a common criticism of clinical trials the lack of diversity among participants

331、 by breaking through barriers to engage broader and more diverse communities.This effort will have real implications for the communities Walgreens serves;approximately 20 percent of drugs have variations in response across racial/ethnic groups,which is critical to address because more than three-qua

332、rters of clinical trial participants are white.36OverviewHealthy Communities Healthy and Inclusive WorkplaceHealthy PlanetSustainable MarketplaceGovernanceAppendicesEnvironmental,Social and Governance Report 2022We have committed to transforming access to healthcare in the communities we serve.In fi

333、scal 2022,these are the key ways we are bringing critical services digitally and in-person to communities while raising awareness:We use market testing of new products and services,utilization,competitive analysis,health outcomes research and customer feedback to evaluate our approach.Our performance metrics on these topics are as follows:Thirty-five million consumers participated in health educat