1、Europe E-CommerceLogistics Market Report 2024How has e-commerce evolved in the UnitedKingdom,Germany,France and Italy?Content01About the Report02E-Commerce Landscape in Europe03Delivery Performance by Country04Cross Border E-Commerce in Europe05Closing Remarks06About Parcel MonitorCONTACT US02The Eu

2、ropean e-commerce landscape continues to flourish,with projectionsindicating a promising ascent to nearly 900 billion U.S.dollars in revenue by2028.As the market expands,understanding the intricacies of the e-commercelogistics sector becomes increasingly vital for stakeholders and decision-makers.Wi

3、th this in mind,let us delve deeper into the state of e-commerce anddelivery performance of 4 European countries France,Germany,Italy,andthe United Kingdom in this report.Data Methodology Our benchmarking and carrier performance measurement involves thecollection of billions of anonymized data point

4、s from more than 170 countriesannually.We harness data from millions of parcels spanning 1,045+carriersglobally-tracked by real consumers across all industries.Based on these granular real-time data insights,we are able to drill down intospecific trade lane performance,comparing domestic but also in

5、ternationalshipment profiles across all carriers.All benchmarking data sets have beencompiled with strict minimum requirements for data point quantity,quantityand comparability.Want to learn more about our data?03GET IN TOUCH TODAY What to Expect01About the ReportEuropes e-commerce market has underg

6、one remarkable expansion in the last decade,particularly during the COVID-19 pandemic.According to CBREs E-Commerce in the Post-Pandemic Era report(2023),the United Kingdom(UK),Germany,France,and Italy accountfor about 62%of total European e-commerce spend.Among these,the UK and Germanylead with the

7、 largest market shares,together accounting for close to half of total spend.E-Commerce Penetration Growth Plateaus Following Pandemic SurgeFollowing the end of lockdown restrictions and the re-opening of physical retail stores,e-commerce penetration rates have held steady or even declined in most Eu

8、ropean markets.This trend suggests that consumers value the in-person shopping experience and wereeager to return to physical stores once restrictions were lifted.The flatlining of e-commerce penetration growth might also indicate that these keymarkets are nearing their saturation point for e-commer

9、ce penetration rates,thoughfurther data and analysis are required to confirm this hypothesis.Nevertheless,it is evidentthat the pandemic-induced surge in e-commerce has not sustained its momentum,thusunderlining the importance of physical retail in the consumer experience.B2C E-Commerce Users On an

10、Upward Trajectory in EuropeEurope has witnessed a consistent increase in the number of business-to-consumer(B2C)e-commerce users,with figures growing from 390 million in 2017 to 540 million by the endof last year.Projections indicate that this upward trend will continue,with expectations of552 milli

11、on users in 2024 and 586 million by 2027.As the B2C user base expands,businesses must tailor their strategies to cater to a largerand more diverse set of consumers.Understanding the needs and preferences of these newusers will be crucial in staying competitive in the evolving digital marketplace.Com

12、paniesthat can effectively adapt to the changing landscape will be well-positioned to capture alarger share of the growing European e-commerce market.Looking for more insights into changing sentiment and behavior trends in Europe?Check out our recent article here.0402E-Commerce Landscape in EuropeDe

13、spite experiencing a decline in the number of shoppers following Brexit,the cross-bordere-commerce market in Western Europe is witnessing a significant surge in activity.Thistrend highlights a shift in consumer behavior,with individuals becoming more comfortablepurchasing from foreign retailers desp

14、ite potential logistical or regulatory challenges.Factors such as globalization,improved shipping infrastructure,and the proliferation ofonline marketplaces have facilitated this surge in cross-border e-commerce,enablingconsumers to access a broader range of products and brands from around the world

15、.Against this backdrop,here are the busiest cross-border shipping routes in Europe,basedon our representative data across millions of real e-commerce shipments in 2023:0503Cross Border E-Commerce in EuropeDenmark to GermanyIn the realm of cross-border e-commerce,Denmark to Germany(DK-DE)has risen to

16、prominence as the third-busiest and most vital shipping route in Europe.The OEC statisticsunderscore its significance,with Germany exporting 1.62 billion worth of goods to Denmarkand importing 1.22 billion in return,resulting in a robust positive trade balance of 399million in July 2023 alone.What s

17、ets this route apart is not only its bustling activity but also its commitment to timelydeliveries.The top carriers on the DK-DE route such as PostNord Denmark,DHL Paket andUPS have collectively achieved an average parcel transit time of 2.07 days in Q4 2023,allowing businesses and end-consumers on

18、both ends of the route to rely on a reasonablyquick and dependable flow of goods.Moreover,the average first-attempt deliverysuccess rate among these carriers stands at an impressive 88.6%,further attesting to theproficiency and dedication of the carriers between these European markets.0603Cross Bord

19、er E-Commerce in EuropeCzech Republic to GermanyCzech Republic to Germany(CZ-DE)is one of the busiest cross-border shipping routes inEurope,serving as a vital conduit for the efficient exchange of goods and services acrossthe border.Considering the close economic relationship and the robust trade hi

20、story thatthe two countries have,its no surprise that this route is among the busiest in the region.Asa matter of fact,Germany accounted for more than 29%of Czechs foreign trade turnover,with the exports accounting for a whopping US$79.2 billion in 2022 alone.Based on our real parcel insights,the CZ

21、-DE route appears to be primarily dominated by ahandful of logistics carriers,including DPD Germany,and DHL Paket,and Hermes,and interms of delivery performance,these carriers boast an average parcel transit time of 1.57days and an average first-attempt delivery success rate of 91.9%in Q4 2023.Reque

22、st for a personalised analysis on specific carriers and tradelanes.Germany to AustriaIn both Germ any and Austria,the e-commerce sector has seen steady expansion over thepast few years,with more consumers turning to online platforms for their shopping needs.While the Germany to Austria(DE-AT)route m

23、ight not boast the quickest transit times orthe highest delivery success rates compared to some other cross-border routes,it remainsan essential artery for trade and e-commerce in the heart of Europe.Key logistics carriers on the DE-AT route DHL Paket,sterreichische Post(Express),GLSGermany,and UPS

24、collectively contribute to the reliability and efficiency of cross-bordertrade.On average,parcels take about 2.26 days to transit the route,and the average first-attempt delivery success rate stands at 84.8%in Q4 2023,which still signifies acommitment to the reliable movement of goods,despite being

25、on the lower end of thespectrum.Not sure how to fully utilize these carrier performance metrics?Heres how you can leverage them to optimize logistics operations.0703Cross Border E-Commerce in Europe Germany to BelgiumConsumers in Belgium exhibit a remarkable tendency to make a substantial quantity o

26、ftheir online purchases cross-border,surpassing the buying patterns observed in manyother EU countries.In fact,55%of e-commerce in Belgium is cross-border,with 22%of itsonline purchases originating from Germany.This phenomenon can be attributed to therelatively underdeveloped state of Belgian e-comm

27、erce platforms compared to theircounterparts in neighboring countries like the Netherlands and France.According to our in-house data,DPD Worldwide has distinguished itself as a prominentcarrier on this route,along with Be lgium Post(bPost),DHL Paket,and GLS Germany.Collectively,these five carriers h

28、andle a huge bulk of the cross-border shipments in the DE-BE route,ensuring that goods move swiftly and reliably between the two countries.Theroute boasts an average transit time of 2.25 days and an average first-attempt deliverysuccess rate of 89.7%in Q4 2023,which is indicative of the overall dedi

29、cation of thesecarriers to meet the needs of businesses and consumers in both countries.Germany and the Netherlands are not only neighbors but also close bilateral,EU,andmultilateral partners.This partnership extends to economic collaboration,where exportsand innovation play a pivotal role in both n

30、ations economies.The Netherlands,in particular,boasts strong sectors in services,including the financial sector,trade,agriculture,andindustry.The Netherlands-Germany(NL-DE)shipping route embodies the robust and intricate bondbetween the Netherlands and Germany,facilitating seamless cross-border trad

31、e.Amongthe prominent carriers servicing this route is Po st NL,boasting an average parcel transittime of 2.26 days.While Post NL holds a significant presence in the Netherlands,other keycarriers such as DHL Paket,GLS,and DPD also play pivotal roles,collectively achieving anaverage transit time of 1.

32、58 days.Netherlands to GermanyGain In-Depth Analysis of Carrier PerformancePosition Yourself as a Leading Player in Your Market Unlock Exclusive Access to Market Data Companies can utilize our carrier performance data(e.g.parcel transittimes)to select the most suitable logistics partners capable of

33、handlingthe increased e-commerce order volume in the coming months.Businesses can leverage our company listings to boost their brandpresence,showcase their services,and forge strategic collaborationsacross the industry.Achieve operationalexcellence with ourcarrier and market dataBy being our esteeme

34、d partner,retailers and logistics carriers can gain access to exclusive insights on global trade lanes and a range of market-specific data.080.001.002.003.004.00DPD FranceColissimoLa PosteMondial RelayDB SchenkerIn France,the e-commerce sector encountered a blend of advancements and hurdles in itslo

35、gistics performance over the past year.Despite a minor setback of 4.4%in domesticparcel transit time,there was a 4.2%increase in the first-attempt delivery success rate,soaring to an impressive 86%.However,the overall issue ratio for domestic parcelswitnessed a slight uptick of 5.5%.Key players in F

36、rances domestic shipping landscape encompass Colissimo,La Poste,DPDFrance,and Mondial Relay,each exhibiting varying performance standards in deliveryspeed,reliability,and customer service.As with any market,the performance of thesecarriers plays a pivotal role in the e-commerce sectors success,as pr

37、ompt anddependable delivery services are fundamental to meeting the escalating demands ofonline consumers in France.Curious to find out more about the French market?Unlock more data here.2.5894%86%14%days for domestictransit timeon time ratiofirst attemptsuccess rateissue ratioFrances Logistics Perf

38、ormance in NumbersDomestic Transit Times for the Top Carriers within France0904Delivery Performance in France4.2%vs 20221.721.932.003.954.4%vs 20225.5%vs 20221.630.000.501.001.502.002.503.00NetherlandsBelgiumItalyGermanySpainFrance has emerged as a significant player in Europes cross-border e-commer

39、celandscape,with well-established trade lanes connecting it to key markets across thecontinent.One of the most prominent routes is the France-Netherlands(FR-NL)corridor,which boasts an impressive average parcel transit time of just 1.68 days.This efficientconnection facilitates swift and seamless tr

40、ade between the two countries,contributing tothe overall growth of e-commerce in the region.In addition to the Netherlands,France maintains strong trade lanes with other majorEuropean markets,including:France to Belgium(FR-BE):With an average transit time of 1.97 days,this routeshowcases the close g

41、eographical proximity between France and Belgium,bolsteringcross-border e-commerce activities.France to Italy(FR-IT):Featuring an average transit time of 2.53 days,this routeconnects France to Italys burgeoning e-commerce market,offering ampleopportunities for businesses to expand their reach.France

42、 to Germany(FR-DE):The average transit time for this route is 2.62 days,enabling French e-commerce companies to tap into Germanys robust consumermarket,which is poised to reach USD 319.6 Billion by 2032,says Spherical Insights.France to Spain(FR-ES):With an average transit time of 2.9 days,this rout

43、e solidifiesFrances position as a vital e-commerce hub,linking it to the rapidly-growing Spanishmarket,with electronics and fashion being the two largest sectors in terms of turnover.Transit Times for Key International Trade Routes Originating from France10041.681.972.532.622.9Delivery Performance i

44、n France0.000.501.001.502.00DHL PaketGLS GermanyDPD WorldwideUPSGermanys e-commerce landscape is characterized by a high level of efficiency,with anaverage parcel transit time of 1.36 days,reflecting a 1.9%improvement from 2022.Thecountry also boasts a 95%delivery on-time ratio and an 89%first-attem

45、pt deliverysuccess rate,which has seen a 1%year-over-year increase.However,the percentage ofparcels with delivery issues(issue ratio)has increased by 27%YoY,now standing at 10%.The recent decline in e-commerce purchasing can be primarily attributed to consumerinsecurity about their personal economic

46、 outlook.Rising energy costs and inflation,particularly in the fast-moving consumer goods(FMCG)sector,have led to increasedfrugality among German consumers.On a positive note,there has been continuous growthin the adoption of online buy now,pay later(BNPL)services like PayPal and Klarna.Notable carr

47、iers dominating Germany domestic shipping landscape include CJ GLS andDHL Paket,each offering varying levels of service in speed,reliability,and customer support.1.3695%89%10%days for domestictransit timeon time ratiofirst attemptsuccess rateissue ratioGermanys Logistics Performance in NumbersDomest

48、ic Transit Times for the Top Carriers within Germany1104Delivery Performance in Germany1%vs 202227%vs 20221.371.441.441.651.9%vs 2022When it comes to international shipping routes originating from Germany,the shortesttransit time was observed in Germany-Netherlands(DE-NL)route,with an average of 1.8

49、2days.On the other hand,the longest transit time was surprisingly from Germany to France(DE-FR),averaging 2.7 days.The transit times for other routes,such as Germany to Belgiumand Austria,fall within the range of 2.17 to 2.62 days,reflecting the relatively smoothlogistics performance for these route

50、s.By understanding the transit times for key international trade routes originating fromGermany,businesses in Germany can optimize their logistics strategies,improve theiroperational efficiency,and ultimately provide a seamless cross-border shoppingexperience for their customers around the world.Add

51、itionally,this data can informpolicymaking and infrastructure development to support the growth of international tradeand strengthen Germanys position as a regional logistics hub.Find out which carriers are the best options for these shipping routes.0.000.501.001.502.002.503.00NetherlandsBelgiumAust

52、riaPolandFrance1204Delivery Performance in Germany1.822.172.252.622.7Transit Times for Key International Trade Routes Originating from Germany0.000.501.001.502.002.503.003.50GLS ItalyBRT BartoliniItaly SDAPoste ItalianeDHL ParcelItalys e-commerce landscape is distinguished by unique trends,namely a

53、strongpreference for local brands and a heightened focus on sustainability.Companies likeAmazon and GLS Italy are spearheading sustainable initiatives,such as employing electricvehicles for last-mile delivery and utilizing bike couriers for urban deliveries.In terms of delivery performance,Italys do

54、mestic parcel transit times averaged animpressive 1.63 days in 2023,marking a 35.2%improvement from the previous year.Thefirst-attempt delivery success rate also rose by 8.4%from 2022,reaching a remarkable91%.Similarly,the issue ratio improved by 17.3%,decreasing to 6.9%in 2023.Top carriers fordomes

55、tic shipping in Italy,such as GLS Italy,BRT Bartolini,Italy SDA,and DHL Parcel,play acritical role in the countrys e-commerce logistics performance,varying based on factorssuch as delivery speed,reliability,and customer service.Curious to find out more about the Italian e-commerce market?Unlock more

56、 data here.1.6397%91%6.9%days for domestictransit timeon time ratiofirst attemptsuccess rateissue ratioItalys Logistics Performance in NumbersDomestic Transit Times for the Top Carriers within Italy1304Delivery Performance in Italy8.4%vs 20221.531.571.651.833.0335.2%vs 202217.3%vs 20220.001.002.003.

57、004.005.00FranceBelgiumGermanyUnited KingdomUnited StatesCross-border business-to-consumer(B2C)e-commerce has gained significant traction inItalys online retail sector.In 2019,e-commerce websites from foreign countries accountedfor just 28.7%of the entire e-commerce revenue.By 2022,the market share

58、of cross-bordere-commerce had increased to 39.2%,indicating a growing preference for internationalonline shopping among Italian consumers.Among the key international trade routes,the Italy-United States(IT-US)route had thelongest average parcel transit time of 4.4 days in 2023.This relatively longer

59、 transit timecan be attributed to the vast geographical distance between Italy and the United States,aswell as potential challenges in customs clearance,shipping routes,and delivery processes.In contrast,other international trade routes exhibited shorter transit times,namely:Italy to France(IT-FR)ro

60、ute:2.19 daysItaly to Belgium(IT-BE)route:2.38 daysItaly to Germany(IT-DE)route:2.76 daysItaly to United Kingdom(IT-GB)route:3.59 daysThese shorter transit times can be attributed to the well-established trade relationships,more efficient customs procedures,and shorter geographical distances between

61、 Italyand the respective European countries.As cross-border e-commerce continues to grow inItaly,optimizing transit times will be crucial to meeting consumer expectations andmaintaining competitiveness in the global e-commerce landscape.Transit Times for Key International Trade Routes Originating fr

62、om Italy14042.192.382.763.594.4Delivery Performance in Italy0.000.501.001.502.002.503.00DPDYodel InternationalParcel ForceRoyal MailEvriIn 2023,the United Kingdoms e-commerce market witnessed substantial year-over-yearimprovements in several key delivery performance metrics.The transit time for dome

63、sticparcels improved by 11.7%compared to 2022,averaging just 1.28 days.The first-attemptdelivery success rate also saw a commendable increase of 18.4%to 94%,while the on-time delivery ratio reached an impressive 98%,surpassing the performance of the othercountries mentioned in this report.Last but n

64、ot least,the overall issue ratio for domesticparcels decreased by 23%to 6.5%in 2023,indicating a significant enhancement in theefficiency and reliability of e-commerce logistics in the UK.Prominent carriers,such as DPD,Yodel International,Parcel Force,Royal Mail,and Evri,areinstrumental in upholding

65、 these high standards.However,it is critical to recognize thatthere is always room for improvement,as carrier-related challenges contributed to about21.9%of the total issues encountered within the e-commerce logistics sector in the UK.Curious to find out more about the UK market?Unlock more data her

66、e.1.2898%94%6.5%days for domestictransit timeon time ratiofirst attemptsuccess rateissue ratioUnited Kingdoms Logistics Performance in NumbersDomestic Transit Times for the Top Carriers within UK1504Delivery Performance in United Kingdom11.7%vs 202218.4%vs 202223%vs 20221.141.171.231.262.60.001.002.

67、003.004.005.006.007.00IrelandGermanyUnited StatesCanadaAustraliaTransit Times for Key International Trade Routes Originating from UK16043.083.624.835.046.07Boasting a strategic location and a thriving economy,the UK is ideally positioned to serveas a hub for cross-border trade,linking businesses and

68、 consumers with global markets.Several key cross-border trade routes originate from the UK,and the efficiency of theseroutes is critical to the growth of e-commerce.Among these routes,the GB-IE(UK toIreland)route stands out with the shortest average transit time of just 3.08 days.However,its importa

69、nt to note that transit times have been severely impacted since COVID-19.Despite its advantageous location,the numbers have seen a decline over the years,reflecting the challenges posed by the pandemic on global logistics.Other significant trade routes originating from the UK include:UK to Germany(G

70、B-DE)route:3.62 daysUK to United States(GB-US)route:4.83 daysUK to Canada(GB-CA):5.04 daysUK to Australia(GB-AU):6.07 daysDelivery Performance in United KingdomIn conclusion,our report has provided a comprehensive overview of e-commercelandscape in Europe,including a recap of delivery issues in 2023

71、,and the breakdown ofdelivery performance metrics in 4 key European markets.As we navigate the ever-evolvingdigital age,where consumer expectations continue to shift and innovations continuallyemerge,we trust that the insights shared in this report will empower retailers,e-commercebusinesses,logisti

72、cs companies,and industry professionals with the knowledge needed tomake informed decisions and steer the course of e-commerce logistics in Europe.The Parcel Monitor Team05Closing RemarksFIND OUT MORE ABOUT OUR DATALooking for more data insights?Peak season performance benchmarksOn-time delivery per

73、formanceDelivery success rates.and more!Discover growth opportunities&make data driven decisions with:17Companies leverage our market data andbenchmarking reports to derive actionable insightsinto 170+countries while forming meaningfulcollaborations across the industry.Initiated by e-commerce logist

74、ics enthusiasts atParcel Perform,and powered by end-consumers,Parcel Monitor is your gateway to real e-commercelogistics data worldwide.Millions of consumers rely on our free parceltracking to monitor the status of their parcelsacross 1045+logistics carriers globally on asingle platform.Trusted Sour

75、ce of E-Commerce Logistics DataFor Consumers Around the WorldFor Businesses of All SizesParcel Monitor is the trusted source of e-commerce logistics insights-powered byreal consumer data.Leveraging proprietary data and latest technologies,weempower businesses with actionable insights,while facilitating collaborationsacross the entire e-commerce logistics ecosystem.With a global network spanning 1045+carriers,170+countries and 60,000+shipping routes,we track millions of parcels on a daily basis,providing anaccurate reflection of the global markets.18About Parcel Monitor