1、Global Healthcare Vision StudySmarter,More Connected Hospitals Intelligent Workflow Automation Ushers In a New Era2 zebra technologiesGlobal Healthcare Vision StudySmarter,More Connected HospitalsContents The Story in Numbers 3Unburdening the Delivery of Care 4Hospitals Are Confronting Long-Standing

2、 Challenges 6Clinical Mobility Gains Traction 7Enabling Better Patient Care with Real-Time Intelligence 9 Patient Expectations of Connectivity Advance Technology Usage 11 Streamlining Workflows Across Environments 12 Regional Perspectives 13 The Future of Healthcare Is Here 14 About the StudyZebras

3、Global Healthcare Vision Study was conducted among more than 500 senior-level hospital leaders within the clinical,IT and procurement disciplines.The studys goal was to better understand the role of technology in acute care hospitals.All data was collected and tabulated by third-party research firm

4、Azure Knowledge Corporation,which surveyed respondents in Asia Pacific,Europe,Latin America and North America.of IT decision-makers expect to increase spending in healthcare IT and clinical mobility in the next year.95%3 zebra technologiesGlobal Healthcare Vision StudySmarter,More Connected Hospital

5、sThe Story in NumbersA Connected Ecosystem Reduces Workarounds and Heightens Patient CareTechnology shifts from siloed to integrated solutionsDecision-makers plan to deploy business intelligence and analytics across functional areasMore investment in the right technologies is neededHealthcare-ready

6、device usage preferred to consumer selections decision-makers say they are providing employees with hospital-owned devices intended for healthcare(disinfectant-ready,durable,secure)decision-makers agree their hospital is not investing enough to maximize staff efficiencyITClinical operationsSupply ch

7、ain83%82%89%1 in 22 out of 3of clinicians report that connecting hospital systems for better communication between workers is a top operational challenge.55%Clinical mobility is helping in more waysClinicians and decision-makers emphasize improvements gained in their hospitalsIncreases medical workf

8、low accuracy and precisionReduces preventable medical errorsRaises focus on patient care and attentivenessBoosts accuracy of supplies tracking and inventory management85%84%83%82%Automated workflows are on the horizon Leading areas where decision-makers plan to implement workflow automation in the n

9、ext yearManaging the supply chainOrchestrating emergency rooms and operating roomsLocating critical equipment and medical assets83%80%80%4 zebra technologiesGlobal Healthcare Vision StudySmarter,More Connected HospitalsImpacts of the COVID-19 pandemic continue to reverberate throughout the healthcar

10、e sector as it fights to overcome issues related to patient care,inventory and asset visibility,labor shortages,and workflow management.Many hospitals are increasingly turning to integrated technology solutions to cope with these new demands and better prepare for future uncertainties.Unburdening th

11、e Delivery of CareOver 8 in 10 decision-makers agree the pandemic accelerated investment in technology at their hospital.COVID-19 has disrupted the care model,perhaps for the betterEnabling Collaborative WorkflowsIn the not-too-distant past,hospitals took a siloed approach to technology,focusing spe

12、cifically on transforming individual tasks and workflows.Though hospitals realized tremendous benefits,healthcare technology applications were just beginning to emerge.Early technology iterations promised greater control and efficiency,but frequently added clunky layers and complex processes that fr

13、ustrated users.Instead of the integrated solutions hospitals were counting on,many were burdened with a tangled web of standalone systems that detracted from their goals,led to errors,and placed additional strains on healthcare professionals.Today,acute care facilities realize the need to take a mor

14、e holistic approach to technology investments,emphasizing unified solutions that make it easy to connect with colleagues,equipment and information instantly.Forward-thinking clinicians and decision-makers recognize that bringing disparate functions of the hospital into a single cohesive system is th

15、e key to providing the finest patient care in the most operationally efficient way.Many are making a move to unified systems for greater visibility.Three technology-powered strategies are leading the way:real-time intelligence,intelligent workflow automation and healthcare-optimized mobility solutio

16、ns.5 zebra technologiesGlobal Healthcare Vision StudySmarter,More Connected HospitalsUnburdening the Delivery of Care(Continued)60%of decision-makers and 55%of clinicians rank improving supply chain transparency among their top five challenges.Establishing better preparedness for future crises or un

17、expected events is top of mind Beyond the BedsideKnowing the location and the status of assets,people and equipment is crucial to making smarter,in-the-moment decisions.As the adoption of the Internet of Things(IoT)accelerates,more sophisticated technologies like radio frequency identification(RFID)

18、and real-time location systems(RTLS)are rising to the top of hospitals wish lists.Key to their success is these technologies ability to bring more workflows and functions into an optimized information ecosystem.Intelligent workforce automation is on the horizon and promises to have a significant imp

19、act on the future of healthcare.Hospitals continue to innovate patient care and increase operational intelligence by integrating visionary solutions like prescriptive analytics.Artificial intelligence(AI)also has the potential to improve outpatient care with more opportunities for remote consulting

20、and diagnostics as the telehealth opportunity grows.The new era of clinical mobility puts powerful devices into the hands of both clinical and support staff across the hospital.No longer confined to communications alone,devices and applications are evolving to meet the changing needs of the healthca

21、re environment.6 zebra technologiesGlobal Healthcare Vision StudySmarter,More Connected HospitalsHospitals Are Confronting Long-Standing Challenges The incredible influx of patients and uncertainties around the coronavirus presented hospitals with unprecedented challenges.While many of the issues fa

22、cing hospitals are not new,they quickly worsened as the pandemic ripped through communities,straining resources,underscoring inadequacies and highlighting shortcomings.It is no surprise that inefficiencies throughout the hospital are among the top challenges facing both clinicians and executives,who

23、 have for many years operated under the goal of reducing costs whenever possible.As a result,minimizing waste,improving patient throughput and reducing clinical errors have plagued healthcare operations.Preventing the spread of infection is a perennial concern in the healthcare environment,though it

24、 has risen in relevance in the wake of the pandemic.Hospitals Recognize Front-Line Workers Are Experiencing Fatigue and Burnout The events of the pandemic have highlighted how heroic front-line healthcare workers are in their commitment to care for patients,with scores stretched beyond limits.With l

25、abor in short supply,nearly all staff are having to work longer hours and extra shifts.Approximately two-thirds of clinicians and 69%of decision-makers agree that physicians and caregivers are overextended during their shifts.This has made employee well-being a pressing issue.It isnt just workers on

26、 the front lines of care bearing the brunt of increased demand,either.Over half of those surveyed report that their administrative staff is overburdened and unable to complete their work during their shift.The pandemic pushed decades of innovation to occur seemingly overnight.Instead of turning away

27、 from technology,hospitals gravitated to solutions that helped them overcome challenges.Many now see technology as essential to improving operational efficiencies,reducing clinician burnout and developing an enhanced standard of care in the long term.More than half of respondents agreed that technol

28、ogy could help improve medication tracking,patient throughput and nursing workflows.Clinicians and decision-makers weigh in:Technology solutions believed to improve operations1 Medication tracking 2 Patient throughput 3 Nursing workflows 4 Inventory management5 Asset tracking 7 zebra technologiesGlo

29、bal Healthcare Vision StudySmarter,More Connected HospitalsClinical Mobility Gains Traction Clinical mobility is defined as the use of mobile devices(such as handheld mobile computers and tablets)by physicians,nurses and other healthcare professionals at the point of care.Hospitals first piloted cli

30、nical mobility with nurses at the patients bedside and then expanded usage across clinical and non-clinical disciplines as the benefits of mobile technology were realized.The employment of purpose-built mobile devices at various points in the hospital has evolved along with this new approach to heal

31、thcare technology.Zebras last survey of the healthcare community in 2017 found that most mobility investments were focused on bedside nurses to provide access to electronic health records(EHR)and ease staff communications.Now,hospitals are looking to technology to help them manage the supply chain,l

32、ocate critical equipment and assets,and orchestrate emergency and operating room logistics.80%of clinicians and 87%of executives agree patient care would improve if nurses,clinicians and non-clinical healthcare workers had collaboration tools and healthcare applications.The right technology positive

33、ly affects patient careHospital-provided mobile devices purpose-built for healthcare are becoming more common in many clinical areas.The Healthcare Environment Requires Performance Beyond That of a Consumer SmartphoneAlmost half of the decision-makers surveyed say their facility provides purpose-bui

34、lt,hospital-owned devices explicitly intended for healthcare workers.Disinfectant-ready,durable and secure devices now rank No.1 in mobile device usage over bring-your-own-device(BYOD)alternatives.Healthcare mobility manufacturers are integrating essential new capabilities into the deviceslike GPS l

35、ocationing,barcode scanning,RFID readers and morewith the hospital experience in mind.Intuitive interfaces,durable design and streamlined applications that include real-time intelligence and tracking solutions can improve efficiency and help to minimize burnoutan important priority for hospitals.8 z

36、ebra technologiesGlobal Healthcare Vision StudySmarter,More Connected HospitalsThe Pendulum Has Shifted Purpose-Built Devices for HealthcareGrowing Mobile Device Usage2017Today1Allow employees to bring their own devices to workProvide employees with hospital-owned devices purpose built for healthcar

37、e2Provide employees with hospital-owned devicesProvide employees with hospital-owned devices3Provide employees with hospital-owned devices purpose built for healthcareAllow employees to bring their own devices to work2017TodayBy clinical departmentsBy clinical departments1Bedside careIntensive care

38、unit2Emergency roomEmergency room3Operating room/theater roomBedside care4Post-operative patient recoveryPharmacy2017TodayBy non-clinical departments1Facilities managementIT support2IT supportSecurity3SecurityPatient transport4Biomedical engineeringFacilities management9 zebra technologiesGlobal Hea

39、lthcare Vision StudySmarter,More Connected HospitalsEnabling Better Patient Care with Real-Time Intelligence The pandemic highlighted the need to collect and analyze information as close to real time as possible.Real-time intelligence can help to heighten the quality of patient care and enhance outc

40、omes.In improving operational efficiency,real-time information about the status and location of assets,equipment and supplies can help reduce costs and save precious time for hospital staff.Respondents also agree that technology can help prevent and reduce medical errors.The more time hospital staff

41、 spend looking for medical equipment or supplies,the less time they have to devote to delivering quality patient care.Limited and inconsistent access to data remains a significant impediment to many hospitals.Up-to-the-minute information becomes even more critical in an unexpected and emerging situa

42、tionas most hospital staff found during the height of the COVID-19 pandemic.CliniciansCliniciansDecision-makersDecision-makersThe majority of clinicians and decision-makers agree real-time intelligence is essential to optimal patient care.83%78%89%88%The Benefits of Real-Time Data 10 zebra technolog

43、iesGlobal Healthcare Vision StudySmarter,More Connected HospitalsThe Power of Locationing TechnologiesWith locationing technologies,hospitals can achieve the visibility required to improve accountability,optimize patient throughput and heighten asset visibility by converting data into actionable ins

44、ights.Using technology like RFID tags and readers,locationing solutions can identify,track,locate and monitor the status of every patient,staff member and asset.About four in 10 executives say they are currently using locationing technologies across many areas of their respective hospitals.While pat

45、ient monitoring and security lead among current use cases,decision-makers indicated that deployment over the next year would focus on improving patient flow and staff operational efficiency.For example,the system can measure workflow steps or time and motion activity to understand the movements of c

46、linical and non-clinical staff members.Easier Compliance Healthcare is subject to changing regulations and stringent standards for quality control.Regulatory compliance plays a role in“greatly”accelerating locationing solution implementation for about four in 10 decision-makers surveyed.How Decision

47、-Makers Plan To Use Location Solutions In The Next Five YearsPatient flowMedication trackingPatient security,patient monitoring,staff operational efficiencyEquipment tracking80%78%77%75%99%99%99%98%Within the next yearWithin five years11 zebra technologiesGlobal Healthcare Vision StudySmarter,More C

48、onnected HospitalsPatient Expectations of Connectivity Advance Technology UsageWhile were entering a new era of healthcare technology,we are also experiencing a new age of heightened patient expectations.Eighty-three percent of clinicians and 88%of decision-makers agree that patients expect increase

49、d visibility into their treatment plans and more control over their care.How Technology Benefits PatientsHospitals recognize that the right collaboration tools and healthcare applications can positively impact patient care.Both clinicians(80%)and decision-makers(87%)agree that the quality of patient

50、 care would improve if nurses,clinicians and non-clinical support staff had access to mobile devices and healthcare applications.From Reactive to PredictiveAided by technology solutions and increased connectivity,patient care is moving from manual and reactive processes to responsive and predictive

51、systems.More predictive operations leverage visibility to assign the right tasks and equipment to the right person at the right time.This benefits staff by increasing efficiency while also avoiding misspent costs or time.Clinician-to-patient communicationsSupply chain optimizationCritical test resul

52、ts managementTransformational Tech Trends:The Next Five YearsTechnologies that enable better remote care are leading the wayTop Three Improvement Goals Among Non-Clinical Decision-Makers1 Telehealth2 Patient health tracking devices3 Real-time health platforms4 Artificial intelligence(AI)5 Electronic

53、 health records(EHR)6 Blockchain (data security and accessibility)7 Cloud computing8 Workforce analytics9 Augmented reality10 Computer visionReactive Operating with legacy systems and mobile devicesPredictive Assigning the right person/equipment to the right issue at the right time12312 zebra techno

54、logiesGlobal Healthcare Vision StudySmarter,More Connected HospitalsDecision-Makers:Device Implementation Plans in the Next YearStreamlining Workflows Across Care EnvironmentsHospitals understand technology adoption increases efficiency and elevates patient care.Long faded are pen-and-paper manual s

55、olutions.And while many clinicians and decision-makers appreciate the transformative benefits technology provides,they also want a cohesive approach that eliminates information silos,enables smarter workflows,and enhances communications and collaboration.Both clinicians and decision-makers are aware

56、 of the power of the right devices and applications to improve daily workflows across the hospital.Devices dedicated to connecting teams,or collecting and leveraging real-time data,were identified as the most beneficial to daily workflows.Enterprise-grade mobile devicesLocation tags/beacons,RFID pri

57、ntersPurpose-built rugged tabletsSmart glasses with augmented reality77%75%72%68%Hospitals are increasing their technology spending Approximately nine in 10 decision-makers plan to increase their technology investments in IT,clinical mobility and location solutions,with over 35%indicating that the i

58、ncrease will be more than 10%.13 zebra technologiesGlobal Healthcare Vision StudySmarter,More Connected HospitalsRegional PerspectivesAsia Pacific The Asia Pacific region often leads in the adoption of new technology,and healthcare is no exception.Both 97%of decision-makers and 83%of clinicians agre

59、e that technology helps prevent medical errors.Latin AmericaLocating medical equipment is too timely a task for hospital staff,according to 84%of decision-makers.However,only 52%of clinicians cite this as a top challenge.Europe Eighty-five percent of clinicians agree that preventing the spread of in

60、fection is of great concern among hospital staff,the highest of all four regions.Conversely,substantially fewer decision-makers(69%)see the spread of infection as a significant concern,lowest of all regions.North AmericaEighty-seven percent of decision-makers report front-line workers are experienci

61、ng fatigue and burnout,compared to the global total of 73%.The pandemic has accelerated the need for better preparedness across the hospital.Technology is the key to achieving more supply chain transparency to better leverage assets and resources.Hospitals are enabling this transformation by deployi

62、ng hospital-owned,purpose-built devices from critical care units to facilities management.Real-time data is largely viewed as essential to delivering advanced patient care.Most hospital leaders agree that technology solutions can help improve workflows and reduce medical errors.Hospitals are investi

63、ng in location solutions across most use cases,particularly to enhance patient flow and staff operational efficiency.Improving patient communication is a top goal of many hospitals,with a particular focus on the growth of telehealth and remote patient tracking systems.The advancement of AI is also t

64、hought to play a crucial role in improving future care,supporting predictive analytics and other real-time collaboration tools.About ZebraZebra(NASDAQ:ZBRA)empowers the front line of business in retail,manufacturing,transportation and logistics,healthcare,and other industries to achieve a performanc

65、e edge.We deliver industry-tailored,end-to-end solutions that intelligently connect people,assets and data to help our customers make business-critical decisions.Your Partner in Tech-Enabled CareTo learn how Zebra can help your hospital deliver seamless operational efficiency across departments,plea

66、se visit Future of Healthcare Is HereA time of unprecedented challenges has inspired a new age of collaboration and creativity across hospitals,enabled by the power of technology.More data-led intelligence and streamlined workflows enable clinical and administrative support staff to deliver predicti

67、ve rather than reactive care,while increasing agility for the hospital to respond to unexpected future events.Smart,connected hospitals are the future of healthcare.NA and Corporate Headquarters+1 800 423 Asia-Pacific Headquarters+800 1302 EMEA H America Headquarters+1 866 230 ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp.,registered in many jurisdictions worldwide.All other trademarks are the property of their respective owners.2021 Zebra Technologies Corp.and/or its affiliates.KEY TAKEAWAYSGlobal Healthcare Vision StudySmarter,More Connected Hospitals