1、2023 State of ITAM ReportFLEXERAITAM and FinOps intersect and save companies millionsTable of contentsReport highlights 4Estimated wasted spend remains significant across the IT estate 4Estimate the combined savings and cost avoidance youve realized from your SAM program in the past year in millions

2、 of US dollars 4Whats the level of significant interaction between your SAM team and the following teams?5What SAM-focused responsibilities does your ITAM team have?6Savings from SAM programs tend to increase as programs mature 7Methodology 8Reuse 8What size is your organization?10Where are your hea

3、dquarters located?11Whats your companys industry?12ITAM is a critical and strategic function in the enterprise 13What best describes your function?13Whats your role?14Where does your ITAM team report?15Does your organization have a central cloud team such as a cloud center of excellence(CCOE)?16Does

4、 a member of your ITAM/SAM team participate in,or contribute to,your organizations cloud central team/CCOE?17Whats the level of significant interaction between your SAM team and the following teams?18Asset management challenges 19Which statement best describes where you are in implementing SAM in yo

5、ur organization?19What SAM-focused responsibilities does your ITAM team have?20SAM responsibility by maturity 21Which statement best describes where you are in implementing hardware asset management(HAM)in your organization?22What HAM-focused responsibilities does your ITAM team have in your organiz

6、ation?23SAM team responsibilities and where they report 24HAM team responsibilities and where they report 25Estimated wasted spend remains significant across the IT estate 26How has spending changed over the past year?27What are your challenges with SAM?28SAM challenges by maturity 29Top initiatives

7、 for SAM teams 30What practices have you implemented for managing SaaS?30For your SAM practice,how do you expect your focus on the following areas to change in the next three years?31On what SAM initiatives do you want to make progress in the next year?32Does your organization have a defined sustain

8、ability policy or process for hardware assets?33Estimate the percentage of your SAM teams time thats spent responding to audits 34HELPFUL TIP:Click this icon for the Table of Contentsnext 2023 Flexera22023 STATE OF ITAM REPORTHELPFUL TIP:Click this icon for the Table of ContentsbackTable of contents

9、Vendor snapshot:Prevalence of audits 35How relevant are these technology providers to your SAM program?35How relevant are these software vendors to your SAM program?36Which vendors have audited your organization in the past three years?37Cost of audits 38Estimate how much your organization has paid

10、over the past three years as a result of audits by software vendors 38SAM and HAM success metrics focus on saving money 39What metrics are used to measure success of your SAM initiatives?39What metrics are used to measure success of your HAM initiatives?40Estimate the combined savings and cost avoid

11、ance youve realized from your SAM program in the past year in millions of dollars 41In what areas have you realized actual savings in the past year due to your SAM program?42Savings from SAM programs tend to increase as programs mature 43Role of CMDBs and demand for greater visibility into IT assets

12、 44Does your organization have complete visibility into IT assets and their impact on business outcomes?44Do you use your CMDB in your ITAM practice?45What assets do you track in your CMDB?46Do you export data from your asset management tools into any of the following enterprise systems or CMDBs?47E

13、uropean Spotlight 48What size is your organization?48Which statement best describes where you are in implementing software asset management(SAM)in your organization?49Where does your ITAM team report in your organization?50Whats the level of significant interaction between your SAM team and the foll

14、owing teams?51What SAM-focused responsibilities does your ITAM team have in your organization?52What are your challenges with SAM?53On which SAM initiatives do you want to make progress in the next year?54Which of the following vendors have audited your organization in the past three years?55What me

15、trics are used to measure success of your SAM initiatives?56In what areas have you realized actual savings in the past year due to your SAM program?57Global summary 58 2023 Flexera32023 STATE OF ITAM REPORT36%33%32%32%Estimate the percentage of your data center sofware spend thats underutilized or w

16、asted.Estimate the percentage of your SaaS spend thats underutilized or wasted.Estimate the percentage ofyour IaaS/PaaS spend thatsunderutilized or wasted.Estimate the percentage of your desktop sofware spend thats underutilized or wasted.ESTIMATED SAVINGS(median)33%$0-$1M12%$1M-$2M16%$2M-$5M11%$5M-

17、$10M5%$10M-$25M12%Did not disclose4%7%$25M-$50M$50M+Estimated wasted spend remains significant across the IT estateReport highlightsHeres a sample of key findings from this years report based on a survey of 500 IT executives from around the world.Scroll to find out more.N=431 Desktop,N=434 Data cent

18、er,N=431 SaaS,N=418 IaaS/PaaSSource:Flexera 2023 State of ITAM ReportEstimate the combined savings and cost avoidance youve realized from your SAM program in the past year in millions of US dollarsN=500Source:Flexera 2023 State of ITAM Report 2023 Flexera42023 STATE OF ITAM REPORT68%64%52%42%42%41%4

19、0%35%35%25%FinOpsIT service managementInfrastructure and operations SecurityEnterprise architectureCloud(cloud central team,CCOE)ProcurementCIO/CTOIT financeVendor managementWhats the level of significant interactionbetween your SAM team and the following teams?N=500Source:Flexera 2023 State of ITAM

20、 Report 2023 Flexera52023 STATE OF ITAM REPORT29%25%66%60%60%70%55%47%47%50%57%51%57%53%61%52%57%31%36%35%39%44%41%34%40%33%36%34%39%37%1st2nd3rd1st2nd3rdCurrently doPlan to doTracking use of sofware licenses in containersTracking use of sofware licenses in public cloudMaintaining an accurate invent

21、ory of ouruse of licensed sofwareDiscovery of sofware in useResponding to audits(internal,regulatory,sofware licensing,etc.)Finding ways to optimize our use of sofware licenses based on use rightsWorking to reclaim or reassign unused sofware licensesTracking usage of SaaSTracking/optimizing IaaS and

22、 PaaS spend and usagePreparing for sofware vendor contract renewalsProviding data/analysis to support planning/budgeting/regulatory requirements/ESG criteriaProviding data/analysis to support securityIdentifying overlapping or redundant sofwareIdentifying and tracking out-of-date or at-risk sofwareT

23、racking use of sofware licenses on-premisesWhat SAM-focused responsibilities does your ITAM team have?N=500Source:Flexera 2023 State of ITAM Report 2023 Flexera62023 STATE OF ITAM REPORT91%85%87%84%82%78%81%75%85%74%82%82%77%74%72%71%80%78%81%89%84%82%79%80%1st2nd3rd1st2nd3rd1st2nd2nd3rdAdvancedInte

24、rmediateBeginnerReduction of unbudgeted true-ups or audit penaltiesAudit compliance(reduced remediation activities)Reduction of maintenance spend on unused sofwareReuse of on-premises licenses in public cloud(BYOL)Reuse of licenses to avoid buying new ones(non-cloud)Reduction of efort/hours for audi

25、t preparationFaster/more successful cloud migration projectsBetter negotiation of vendor contractsSavings from SAM programs tend to increase as programs matureN=497Source:Flexera 2023 State of ITAM Report 2023 Flexera72023 STATE OF ITAM REPORTMethodologyFive hundred technical professionals and execu

26、tive leaders worldwide participated in the survey in March of 2023.The network includes professionals across industries and context areas.ReuseWe encourage the reuse of data,charts and text published in this pulse under the terms of this Creative Commons Attribution 4.0 International License.You are

27、 free to share and make commercial use of this work as long as you attribute the Flexera 2023 State of ITAM Report.2023 Flexera82023 STATE OF ITAM REPORTITAM is a critical and strategic function in the enterprise Asset management challengesTop initiatives for SAM teamsPrevalence of audits Cost of au

28、dits SAM and HAM success metrics focus on saving moneyRole of CMDBs and demand for greater visibility into IT assets European SpotlightThe Flexera State of ITAM Report reveals:High-functioning enterprises increasingly rely on ITAM practitioners to tackle new and evolving challenges.Saving money has

29、increasingly become ITAM teams number one initiative,but new responsibilities dont end there.FinOps teams,central cloud teams,security teams,ESG(environmental,social and governance)teams,ITSM teams and enterprise architecture teams are improving their business outcomes by leveraging data from ITAM t

30、eams and tools.Vendor audits are still top of mind for many organizations.However,regularly optimizing spend across cloud,on-premises and SaaS is shaving millions more of annual expenditures.2023 Flexera92023 STATE OF ITAM REPORTThis years survey is weighted more heavily toward larger companies,with

31、 89%of respondents in organizations with more than 2,000 employees and 14%in organizations with more than 50,000 employees.What size is your organization?11%1,001-2,00019%2,001-5,00023%5,001-10,00013%20,001-50,0006%50,001-100,0008%100,000+20%10,001-20,000N=500Source:Flexera 2023 State of ITAM Report

32、 2023 Flexera102023 STATE OF ITAM REPORTMore than half(60%)of respondents are from North America and one-third come from Europe,including the UK(21%),Germany(12%)and France(1%).Where are your headquarters located?N=500Source:Flexera 2023 State of ITAM ReportFranceGermanyUKUSA1%1%SpainNetherlands1%12

33、%21%IndiaCanada4%4%56%2023 Flexera112023 STATE OF ITAM REPORTFinancial services(21%),technology sofware(15%)and healthcare(12%)are the most prominent industries represented.The other category includes industries with less than 3%representation.Whats your companys industry?N=500Source:Flexera 2023 St

34、ate of ITAM Report21%12%15%7%7%8%8%5%2%2%2%3%3%2%2%1%FinancialservicesHealthcareTech-sofwareTech-hosting/cloud provider/managed servicesIndustrialproductsConsumer productsand servicesRetail andeCommerceEducationBusinessservicesGovernmentTech-hardwareTech-other servicesTelecomTransportationand logist

35、icsOtherMedia andpublishing 2023 Flexera122023 STATE OF ITAM REPORT5%Security10%C-level40%ITAM(ITAM,SAM,HAM,ITAD)11%Other34%IT infrastructure/Operations/CloudWhat best describes your function?The ITAM function continues to broaden in response to the growth of FinOps,SaaS and cloud.There continues to

36、 be an increased focus on sustainability.For example,the ITAM function now includes ITAD(IT asset disposition)safe,secure and environmentally responsible disposal of unused technological assets.Nearly three-quarters of respondents work in ITAM(40%)or IT infrastructure,operations or cloud(34%).N=500S

37、ource:Flexera 2023 State of ITAM ReportITAM is a critical and strategicfunction in the enterprise 2023 Flexera135%7%8%8%17%19%26%10%President/Managing director/General managerC-levelIT practitionerVP/SVP/EVPArchitectSAM/ITAM/HAM analyst or practitionerDirector/Senior directorManager/Senior managerTw

38、o-thirds of respondentsare manager levelor higher.One-fifh(21%)of respondentsare VP or higher.N=500Source:Flexera 2023 State of ITAM ReportWhats your role?2023 Flexera142023 STATE OF ITAM REPORT40%29%15%5%4%2%2%2%1%Directly to CIO or CTOInfrastructure managementOperationsService managementSecurity o

39、perations/CybersecurityProcurement/SourcingFinanceThere is no dedicated ITAM teamVendor managementN=500Source:Flexera 2023 State of ITAM ReportWhere does your ITAM team report?Forty percent of ITAM teams report to the CIO or CTO this year compared to 43%last year,and 29%report to infrastructure mana

40、gement.2023 Flexera152023 STATE OF ITAM REPORT73%24%3%YesNoDont knowN=500Source:Flexera 2023 State of ITAM ReportDoes your organization have a central cloud team such as a CCOE?A cloud center of excellence(CCOE),a centralized way to manage an organizations cloud journey,remains the norm(73%),up slig

41、htly from 69%last year.CCOEs are becoming more centrally involved in digital transformation eforts.2023 Flexera162023 STATE OF ITAM REPORT88%9%3%YesNoDont knowN=366Source:Flexera 2023 State of ITAM ReportAlmost nineof ten CCOEshave an ITAM/SAM member on the team.The CCOE will have the most exposure

42、and influence on an organizations cloud journey.Does a member of your ITAM/SAM team participatein,or contribute to,your organizations cloud central team/CCOE?FLEXERA POVEnterprises should include ITAM practitioners in their CCOEs to ensure that sofware licensing is incorporated into cloud cost plann

43、ing and deployment.2023 Flexera172023 STATE OF ITAM REPORT68%64%52%42%42%41%40%35%35%25%FinOpsIT service managementInfrastructure and operations SecurityEnterprise architectureCloud(cloud central team,CCOE)ProcurementCIO/CTOIT financeVendor managementDue to its growing popularity,FinOps is a new cat

44、egory in the survey this year.Already 25%of SAM professionals interact with FinOps teams.N=500Source:Flexera 2023 State of ITAM ReportWhats the level of significant interaction between your SAM team and the following teams?SAM teams are critical and interact with teams across an enterprise.This year

45、,a quarter of respondents interacted significantly with FinOps teams.Four in ten(40%)interacted with CIOs/CTOs,42%with cloud teams and 52%with security teams.2023 Flexera182023 STATE OF ITAM REPORTIntermediate Ongoing tracking of sofware licenses,beyond just auditsBeginner Primarily audit response J

46、ust starting to develop SAM practice/processesAdvanced Ongoing tracking plus optimization of sofware licenses,beyond just audits Tracking SaaS and cloud usage46%27%27%N=500Source:Flexera 2023 State of ITAM ReportAsset management challengesAlmost halfreport advanced SAM practices,including ongoing tr

47、acking,plus optimization of sofware licenses beyond just audits and tracking SaaS and cloud usage.There is a higher percentage of beginners this year at 27%,up from 24%last year.Which statement best describes where you are in implementing SAM in your organization?FLEXERA POVAs SaaS and cloud usage a

48、nd their associated costs eclipse those of on-premises sofware,ITAM professionals must continue to increase their expertise and involvement in FinOps.2023 Flexera1929%25%66%60%60%70%55%47%47%50%57%51%57%53%61%52%57%31%36%35%39%44%41%34%40%33%36%34%39%37%1st2nd3rd1st2nd3rdCurrently doPlan to doTracki

49、ng use of sofware licenses in containersTracking use of sofware licenses in public cloudMaintaining an accurate inventory of ouruse of licensed sofwareDiscovery of sofware in useResponding to audits(internal,regulatory,sofware licensing,etc.)Finding ways to optimize our use of sofware licenses based

50、 on use rightsWorking to reclaim or reassign unused sofware licensesTracking usage of SaaSTracking/optimizing IaaS and PaaS spend and usagePreparing for sofware vendor contract renewalsProviding data/analysis to support planning/budgeting/regulatory requirements/ESG criteriaProviding data/analysis t

51、o support securityIdentifying overlapping or redundant sofwareIdentifying and tracking out-of-date or at-risk sofwareTracking use of sofware licenses on-premisesN=500Source:Flexera 2023 State of ITAM ReportWhat SAM-focused responsibilities does your ITAM team have?Tracking the use of sofware license

52、s on-premises is currently the most common activity for ITAM teams.Security was added to this years survey and immediately jumped near the top,with 61%providing data/analysis to support security.In the future,ITAM teams plan to focus on finding ways to optimize our use of sofware licenses based on u

53、se rights(44%),working to reclaim or reassign unused sofware licenses(41%),and tracking/optimizing IaaS and PaaS spending and usage(40%).FLEXERA POVITAM and SAM professionals should build strategies to share data and skills to help a broad set of processes ranging from FinOps to security.2023 Flexer

54、a202023 STATE OF ITAM REPORTN=229 Advanced,N=131 Intermediate,N=132 BeginnerSource:Flexera 2023 State of ITAM ReportAs was the case last year,tracking the use of sofware licenses on-premises is the top responsibility for intermediate and advanced users,and responding to audits is second.More than ha

55、lf of advanced users track the use of licenses in SaaS(65%),public cloud(64%)and containers(56%).SAM responsibility by maturity74%69%72%81%64%56%54%56%65%64%68%59%68%52%66%67%56%60%69%56%34%47%50%51%45%50%48%60%53%48%52%50%43%53%41%48%39%43%50%39%48%50%52%53%55%1st2nd3rd1st2nd3rd3rd1st2nd2nd3rd3rdSA

56、M responsibility by maturityAdvancedIntermediateBeginnerTracking use of sofware licenses in containersTracking use of sofware licenses in public cloudMaintaining an accurate inventoryof our use of licensed sofwareDiscovery of sofware in useResponding to audits(internal,regulatory,sofware licensing,e

57、tc.)Finding ways to optimize our use ofsofware licenses based on use rightsWorking to reclaim or reassignunused sofware licensesTracking usage of SaaSTracking/optimizing IaaS andPaaS spend and usagePreparing for sofware vendor contract renewalsProviding data/analysis to support planning/budgeting/re

58、gulatory requirements/ESG criteriaProviding data/analysis to support securityIdentifying overlapping or redundant sofwareIdentifying and tracking out-of-date or at-risk sofwareTracking use of sofware licenses on-premises 2023 Flexera212023 STATE OF ITAM REPORTIntermediateTracking inventory,asset own

59、ership,deployment and firmware versionsBeginnerTracking inventory/just starting to develop HAM practice/processesAdvancedTracking inventory,deployment,firmware and end of life/end of service24%31%44%N=500Source:Flexera 2023 State of ITAM ReportWhich statement best describes where you are in implemen

60、ting HAM in your organization?Hardware asset management(HAM)remains less advanced than SAM.As previously discussed,46%of SAM respondents do advanced activities,compared to 31%of HAM.FLEXERA POVThere is a need for ITAM teams to mature HAM processes to catch up with the more mature SAM processes.2023

61、Flexera222023 STATE OF ITAM REPORT65%60%69%67%62%62%54%62%31%34%27%30%34%32%40%31%1st2nd3rd1st2nd2nd3rdCurrently doPlan to doTracking warranty or maintenanceTracking the lifecycle of hardware assetsMaintaining an up-to-date inventory of allserver hardwareMaintaining an up-to-date inventory of allcli

62、ent hardwareDiscovery of devices in usePlanning for future hardware replenishmentsand budgetsImplementing/managing employeehardware request processesMaintaining an up-to-date inventory of allnetwork devices and other IT hardwareN=500Source:Flexera 2023 State of ITAM ReportWhat HAM-focused responsibi

63、lities does your ITAM team have in your organization?2023 Flexera232023 STATE OF ITAM REPORT 50%49%48%47%47%60%58%57%55%54%63%61%60%65%100%0%100%100%100%0%20%20%30%25%40%40%40%40%33%33%33%33%33%33%33%33%33%50%50%50%50%50%50%50%50%50%50%49%48%47%46%45%45%45%44%42%42%41%41%41%60%60%60%60%59%59%59%59%5

64、9%58%58%58%58%58%58%58%58%58%57%57%56%56%56%55%55%55%52%52%70%70%70%68%68%68%68%67%67%67%67%67%67%67%67%67%66%66%64%64%64%64%64%64%63%78%77%75%75%74%74%74%73%72%ITAM team reports toSAM responsibilitiesResponding to audits(internal,regulatory,sofware licensing,etc.)Discovery of sofware in useMaintain

65、ing an accurate inventory of our use of licensed sofwareTracking use of sofwarelicenses on-premisesTracking use of sofwarelicenses in public cloudTracking use of sofwarelicenses in containersFinding ways to optimize ouruse of sofware licensesbased on use rightsWorking to reclaim or reassign unused s

66、ofware licensesTracking usage of SaaSTracking/optimizing IaaS andPaaS spend and usagePreparing for sofware vendor contract renewalsProviding data/analysis to support planning/budgeting/regulatoryrequirements/ESG criteriaProviding data/analysisto support securityIdentifying overlapping or redundant s

67、ofwareIdentifying and tracking out-of-date or at-risk sofwareOperationsService managementDirectly to CIO/CTOInfrastructure managementProcurement/SourcingFinanceVendor managementSecurity/CybersecurityN=500Source:Flexera 2023 State of ITAM ReportSAM team responsibilities and where they reportSimilar t

68、o last year,SAM teams reporting directly to the C-level have the broadest responsibilities.Teams reporting to vendor management are most likely to provide data/analysis to support ESG eforts(67%),and teams reporting to security are most likely to provide data/analysis to support security eforts(77%)

69、.2023 Flexera242023 STATE OF ITAM REPORT100%0%100%40%40%40%33%32%50%50%50%50%49%60%60%60%60%59%59%59%58%58%57%56%56%52%70%68%68%68%68%68%67%67%67%67%67%67%67%67%67%67%67%66%65%65%65%64%64%63%62%62%62%62%62%76%76%76%75%73%71%71%90%83%83%81%ITAM team reports toHAM responsibilitiesDiscovery of devices

70、in useMaintaining an up-to-date inventory of all client hardwareMaintaining an up-to-date inventory of all server hardwareMaintaining an up-to-date inventory of all network devices and other IT hardwareTracking the lifecycle of hardware assetsTracking warranty or maintenancePlanning for future hardw

71、are replenishments and budgetsImplementing/managing employee hardware request processesOperationsService managementDirectly to CIO/CTOInfrastructure managementProcurement/SourcingFinanceVendor managementSecurity/CybersecurityN=491Source:Flexera 2023 State of ITAM ReportHAM team responsibilities and

72、where they reportHAM teams saw a marked increase in cybersecurity responsibilities.For example,the discovery of devices in use was 90%this year for teams reporting to security,up from 63%last year.2023 Flexera252023 STATE OF ITAM REPORT36%33%32%32%Estimate the percentage of your data center sofware

73、spend thats underutilized or wasted.Estimate the percentage of your SaaS spend thats underutilized or wasted.Estimate the percentage ofyour IaaS/PaaS spend thatsunderutilized or wasted.Estimate the percentage of your desktop sofware spend thats underutilized or wasted.N=431 Desktop,N=434 Data center

74、,N=431 SaaS,N=418 IaaS/PaaSSource:Flexera 2023 State of ITAM ReportWasted ITspendingremains achallenge.Respondents estimated 36%of desktop sofware spend,33%of data center spend,32%of SaaS spend and 32%of IaaS/PaaS spend are wasted.Estimated wasted spend remains significant across the IT estate FLEXE

75、RA POVITAM professionals must focus more on desktop sofware as we move into a more permanent work-from-home/hybrid work environment.2023 Flexera262023 STATE OF ITAM REPORTN=500Source:Flexera 2023 State of ITAM ReportOne-third of respondents say wasted IaaS/PaaS spending increased in the past year,un

76、derscoring the need for FinOps tools and processes.How has spending changed over the past year?31%31%37%33%33%33%26%43%25%42%21%46%DesktopData centerSaaSIaaS/PaaSWasted spendstayed the sameWasted spendincreasedWasted spenddecreasedWasted spendstayed the sameWasted spendincreasedWasted spenddecreased

77、Wasted spendstayed the sameWasted spendincreasedWasted spenddecreasedWasted spendstayed the sameWasted spendincreasedWasted spenddecreasedThree in ten(31%)respondents said wasted spend was decreasing year over year with desktop sofware,while 33%said wasted spend was increasing with IaaS/PaaS.2023 Fl

78、exera272023 STATE OF ITAM REPORTN=500Source:Flexera 2023 State of ITAM ReportWhat are your challenges with SAM?ITAM challenges hinder organizations from recovering wasted spend.Dealing with SaaS,cloud and containers is a significant challenge(34%),as is gaining clear and comprehensive visibility int

79、o the IT estate(33%).More than eight in ten(83%)said finding ways to optimize sofware use is a challenge.33%45%25%50%20%45%23%43%27%44%30%52%31%52%34%44%29%50%30%44%28%49%Dificulty using our SAM toolLack of a SAM tool Not being seen as strategic in our organizationLack of resources on SAM teamLack o

80、f engagement with internal business partners Amount of time/money spent responding to auditsClear and comprehensive visibility into the IT estateDealing with new environments(SaaS,cloud,containers)Increasing the maturity of our SAM practiceComplexity of sofware vendor use rightsFinding ways to optim

81、ize sofware useSignificant challengeSomewhat of a challenge FLEXERA POVA clear,comprehensive view of your IT estate can identify millions of dollars in savings opportunities.2023 Flexera282023 STATE OF ITAM REPORTN=497Source:Flexera 2023 State of ITAM ReportSAM challenges by maturityAudits are a cha

82、llenge and can be costly,no matter the SAM teams maturity level.However,beginners and advanced users struggle the most with new environments(SaaS,cloud,containers).Finding ways to optimize sofware use remains critical and a significant challenge across maturity levels.26%31%28%33%32%28%25%17%16%22%2

83、8%26%25%28%29%26%28%23%24%20%23%34%34%34%34%42%34%35%33%31%29%33%40%1st2nd3rd1st2nd3rd1st2nd3rd3rdAdvancedIntermediateBeginnerComplexity of software vendoruse rightsFinding ways to optimizesoftware useIncreasing the maturity of ourSAM practiceLack of resources on SAM teamAmount of time/money spentre

84、sponding to auditsNot being seen as strategic inour organizationLack of a SAM tool Difficulty in using our SAM toolLack of engagement with internalbusiness partners Clear and comprehensive visibilityinto the IT estateDealing with new environments(SaaS,cloud,containers)SAM tools are becoming more efe

85、ctive and easier to use for mature users,as 84%of advanced users dont find using them a challenge,compared to 71%of beginners.2023 Flexera292023 STATE OF ITAM REPORT55%52%50%48%45%43%35%40%Rationalization of redundant SaaS appsLooking for shadow/unsanctioned SaaSLinking all major SaaS apps to single

86、 sign-on(SSO)Tracking usage by SaaS users and rightsizing their subscription levelNegotiating contract terms with sofware vendorsTracking usage and rightsizing overall SaaS contractsTracking/managing auto-renewal clausesPrompt ofboarding of employees from all SaaS appsTop initiatives for SAM teamsRe

87、spondents still struggle to implement best practices for governing the use of SaaS and optimizing SaaS spending,with less than half tracking usage and rightsizing overall SaaS contracts(48%).More than half have linked all major SaaS applications to single sign-on(SSO)(55%).N=500Source:Flexera 2023 S

88、tate of ITAM ReportWhat practices have you implemented for managing SaaS?2023 Flexera3034%28%24%5%|4%32%9%31%4%26%39%21%9%34%38%17%7%15%21%27%36%18%20%33%26%5%5%|2%3%3%3%30%44%19%Increase significantlyDecrease significantlyDecrease somewhatIncrease somewhatStay about the same15%IoTOpen source sofwar

89、eUse of private/hybrid cloudUse of public cloudDesktop sofwareData center sofwareSaaS solutionsN=500Source:Flexera 2023 State of ITAM ReportFor your SAM practice,how do you expect your focus on the following areas to change in the next three years?SAM professionals expect SaaS sofware and cloud comp

90、uting to drive the most significant change in focus over the next three years.Three-fourths(74%)expect an increased focus on SaaS,and 72%expect more focus on public cloud computing.2023 Flexera312023 STATE OF ITAM REPORT31%19%15%5%5%3%8%4%12%8%19%15%15%7%11%9%4%13%7%13%15%14%9%12%13%4%10%1st2nd3rd1s

91、t2nd3rd3rd3rd1st2nd2nd3rdRank 1Rank 2Rank 3Tracking use of sofware licensesin containersTracking use of sofware licensesin public cloud Improved management ofSaaS productsExpanding the number of vendors we coverOptimizing and finding savings in sofware spendTracking/optimizing public cloudspend and

92、usageProviding better data/analysis tosupport planning/strategic initiativesGetting executive buy-in/support of ITAM/SAM programImproved reclamation of underusedor unused sofwareN=500Source:Flexera 2023 State of ITAM ReportOptimizing spend is a top SAM initiative in 2023(and was the top challenge in

93、 the Flexera 2023 State of the Cloud Report for the first time).Three in ten(31%)ranked optimizing cloud spending as the top initiative this year,compared to 28%last year.Less than half of respondents named improved reclamation of underused or unused sofware or improved management of SaaS products a

94、s a top three initiative.On what SAM initiatives do you want to make progress in the next year?2023 Flexera322023 STATE OF ITAM REPORT3%4%72%35%62%Dont knowDont haveany policiesDonationLonger retentionperiodRecyclingN=500Source:Flexera 2023 State of ITAM ReportDoes your organization have a defined s

95、ustainability policy or process for hardware assets?Nearly three-quarters of respondentsare recycling their retired hardware assets.2023 Flexera332023 STATE OF ITAM REPORT18%22%22%20%18%PublisherauditsNon-audit/collaborationactivitiesCollaboration withnon-ITAM internalstakeholdersInternalauditsRegul

96、atoryauditsTime spent supporting sofware publisher audits is down for the third straight year.N=500Source:Flexera 2023 State of ITAM ReportEstimate the percentage of your SAM teams time thats spent responding to auditsTime spent responding to publisher audits dropped to 18%,compared to 24%last year

97、and 27%in 2021.FLEXERA POVAs ITAM tools improve usability and provide deeper insights into the hybrid IT estate,time spent supporting audits will continue to decrease.2023 Flexera342023 STATE OF ITAM REPORT4.084.083.703.533.253.243.073.042.942.922.842.832.762.762.682.652.27Microsof licensed sofwareM

98、icrosof SaaS productsMicrosof Azure(public cloud)AWS public cloudVMwareAdobeServiceNowSalesforceOracleGoogle Cloud PlatformSAP licensed sofwareGoogle SaaS productsSAP SaaS productsWorkdayIBMSpecialty engineering productsBroadcomWEIGHTEDAVERAGE OF ALL RESPONDENTS:SCALE FROM 1-5Vendor snapshot:Prevale

99、nce of auditsWhen asked to rate,on a scale from 1 to 5,how relevant technology providers are to a SAM program,respondents placed Microsof in the top three spots:Microsof licensed sofware(4.08),Microsof SaaS products(4.08)and Microsof Azure public cloud(3.7).How relevant are these technology provider

100、s to your SAM program?N=500Source:Flexera 2023 State of ITAM Report 2023 Flexera35MicrosofVMwareAdobeOracleSAPIBM4.083.253.242.942.842.68WEIGHTEDAVERAGE OF ALL RESPONDENTS:SCALE FROM 1-5N=500Source:Flexera 2023 State of ITAM ReportHow relevant are these sofware vendors to your SAM program?SAM teams

101、continue to focus holistically on Microsof,driven by Microsofs Enterprise Agreements.2023 Flexera362023 STATE OF ITAM REPORT53%37%28%25%23%20%10%7%5%5%4%4%3%MicrosofIBMOracleAdobeSAPVMwareMcAfeeAutodeskBroadcomMicro FocusVeritasOpenTextQuestN=500Source:Flexera 2023 State of ITAM ReportRespondents re

102、ported an increase in the number of audits by Microsof in the past three years(53%).During the same three-year period,a significant number of respondents reported having been audited by IBM(37%),Oracle(28%)and Adobe(25%).Which vendors have audited your organization in the past three years?7 pointinc

103、reaseThere has been an increase in the number of respondents reporting Microsof audits,up from 46%in 2021 to 53%this year.2023 Flexera372023 STATE OF ITAM REPORT10%12%14%13%9%7%8%4%1%2%$501K-$1M$1-$2M$2-$5MLess than$100K$101-$250K$251-$500K$5-$10M$10-$25M$25-$50M$50M+N=500Source:Flexera 2023 State o

104、f ITAM ReportCost of audits$25 millionThree percent of respondents report paying$25 million or more in sofware audits over the past three years,and 12%report paying$5 million or more.Estimate how much your organization has paid over the past three years as a result of audits by sofware vendorsSofwar

105、e audits continue to be very expensive.Fifeen percent of respondents said they paid more than$5 million in the past three years due to sofware vendor audits(up from 9%last year).2023 Flexera3846%46%45%45%44%40%39%37%34%34%33%Cost avoidanceCompliance with regulatory or internal auditsHard savings on

106、sofwareAudit complianceAccuracy of license positionAbility to provide data to support other teamsCompliance with vendor contractsReducing or minimizing growth on renewalsMinimizing audit true-ups or penaltiesIncrease in user satisfactionSuccess of cloud migrationsN=500Source:Flexera 2023 State of IT

107、AM ReportSAM and HAM success metricsfocus on saving moneyWhat metrics are used to measure success of your SAM initiatives?As a metric to measure success of SAM initiatives,cost avoidance increased the most.Last year,41%said they used cost avoidance as a metric for SAM initiatives;this year that perc

108、entage rose to 46%.Other common ways to measure SAM initiatives include compliance with regulatory or internal audits(46%),audit compliance(45%),and hard savings on sofware(45%).2023 Flexera3945%42%39%37%32%32%30%Reduction in hardware purchasesReduction in maintenance contract spendReduction in manu

109、al efort via automation of processesReduction in facility costsReduction in required rack/floor spaceAmount of hardware recycled/donatedReduction of carbon footprintN=500Source:Flexera 2023 State of ITAM ReportWhat metrics are used to measure success of your HAM initiatives?HAM programs are much mor

110、e cost-focused this year.The top 3 measures of success for HAM teams are reduction in hardware purchases(45%),reduction in maintenance contract spend(42%),and reduction in facility costs(37%).HAM initiatives are also measuring carbon footprint more,increasing from 25%last year to 30%this year.Nearly

111、 one-third of HAM programs measure carbon footprint.2023 Flexera402023 STATE OF ITAM REPORTESTIMATED SAVINGS(median)33%$0-$1M12%$1M-$2M16%$2M-$5M11%$5M-$10M5%$10M-$25M12%Did not disclose4%7%$25M-$50M$50M+N=500Source:Flexera 2023 State of ITAM ReportSAM programs are saving tens of millions of dollars

112、.Over half(55%)of respondents saved more than$1 million,and 16%of respondents claim SAM programs saved more than$10 million in the past year.Estimate the combined savings and cost avoidance youve realized from your SAM program in the past year in millions of dollars$25+million in savingsOne in ten c

113、ompanies with active SAM programs claim savings of more than$25 million in the past year.2023 Flexera412023 STATE OF ITAM REPORT34%29%30%32%36%38%38%38%42%48%48%47%45%47%47%49%Faster/more successful cloud migration projectsReduction of efort/hours for audit preparationReduction of unbudgeted true-up

114、s or audit penaltiesReuse of on-premises licenses in public cloud(BYOL)Audit compliance(reduced remediation activities)Better negotiation of vendor contractsReduction of maintenance spend on unused sofwareReuse of licenses to avoid buying new ones(non-cloud)Significant savingsModerate savingsN=500So

115、urce:Flexera 2023 State of ITAM ReportIn what areas have you realized actual savings in the past year due to your SAM program?SAM programs were most successful in realizing savings through better negotiation of vendor contracts(85%),reduction of maintenance spend on unused sofware(85%)and reuse of l

116、icenses to avoid buying new ones(non-cloud)(87%).Audit-related initiatives were slightly less successful at realizing actual savings.Almost nine of tenrespondents find savings through the reuse of licenses to avoid buying new ones(non-cloud).2023 Flexera422023 STATE OF ITAM REPORT91%85%87%84%82%78%8

117、1%75%85%74%82%82%77%74%72%71%80%78%81%89%84%82%79%80%1st2nd3rd1st2nd3rd1st2nd2nd3rdAdvancedIntermediateBeginnerReduction of unbudgeted true-ups or audit penaltiesAudit compliance(reduced remediation activities)Reduction of maintenance spend on unused sofwareReuse of on-premises licenses in public cl

118、oud(BYOL)Reuse of licenses to avoid buying new ones(non-cloud)Reduction of efort/hours for audit preparationFaster/more successful cloud migration projectsBetter negotiation of vendor contractsN=497Source:Flexera 2023 State of ITAM ReportSavings from SAM programs tend to increase as programs matureA

119、dvanced SAM teams are more concentrated on license optimization than ever.Advanced SAM teams are focusing on license optimization more this year(91%)than last(84%).Beginner teams focus more on better vendor contract negotiation(89%this year,81%last year).2023 Flexera432023 STATE OF ITAM REPORT58%39%

120、2%1%SomewhatCompletelyNot at allDont knowN=500Source:Flexera 2023 State of ITAM ReportRole of CMDBs and demand forgreater visibility into IT assetsDoes your organization have complete visibility into IT assets and their impact on business outcomes?As ITAM and FinOps tools and processes improve,there

121、s an increase in respondents who have visibility into their IT estate.Complete visibility improved from 35%last year to 39%this year.Still,61%of respondents said they dont have complete visibility into IT assets that impact business outcomes.2023 Flexera4479%16%5%YesNoDont knowN=500Source:Flexera 20

122、23 State of ITAM ReportDo you use your CMDB in your ITAM practice?Almost eight in ten respondents use CMDBs.FLEXERA POVAs organizations increase their use of transient assets such as cloud instances or containers,they must reassess their IT asset tracking procedures to ensure their CMDBs dont become

123、 bloated with outdated and irrelevant entries.2023 Flexera452023 STATE OF ITAM REPORT64%62%61%54%42%38%61%60%58%46%43%38%3%2%3%8%-1%0%1st2nd3rd1st2nd3rd1st2nd2nd3rdCurrentPreviousDiferenceContainersPrivate cloud storage volumesPublic cloud instancesPrivate cloud instancesOn-premises virtual machines

124、(VMs)Public cloud storage volumes2023:N=397,October 2022:N=388Source:Flexera 2023 State of ITAM ReportCMDBs continue to track broader assets:Almost two-thirds(64%)track on-premises VMs,62%track private cloud instances and 61%track public cloud instances.Thirty-eight percent track containers in their

125、 CMDB.What assets do you track in your CMDB?2023 Flexera462023 STATE OF ITAM REPORT3%2%ServiceNowBMCApptioCherwellNicusOther ITFM57%32%13%12%N=500Source:Flexera 2023 State of ITAM ReportDo you export data from your asset management tools into any of the following enterprise systems or CMDBs?Responde

126、nts are most likely to export data from asset management tools into enterprise systems or CMDBs such as ServiceNow(57%),BMC(32%),Apptio(13%)and Cherwell(12%).FLEXERA POVHaving high-quality data on IT estates improves the performance of other platforms and teams,including security,enterprise architec

127、ture and CMDBs.2023 Flexera472023 STATE OF ITAM REPORT12%1,001-2,00020%2,001-5,00024%5,001-10,00015%20,001-50,0002%50,001-100,0007%100,000+20%10,001-20,000N=181Source:Flexera 2023 State of ITAM ReportWhat size is your organization?This years survey is weighted more heavily toward larger European com

128、panies,with 88%of respondents in organizations having more than 2,000 employees.Almost a quarter(24%)are in organizations with more than 20,000 employees.European Spotlight 2023 Flexera4830%27%27%21%52%43%Advanced Ongoing tracking plus optimization of sofware licenses,beyond just audits Tracking Saa

129、S and cloud usageEuropeNorth America Intermediate Ongoing tracking of sofware licenses,beyond just audits Beginner Primarily audit response Just starting to develop SAM practice/processesN=181 Europe,N=275 North AmericaSource:Flexera 2023 State of ITAM ReportWhich statement best describes where you

130、are in implementing SAM in your organization?In this years survey,Europe has more beginners(30%to 21%in North America),and North America has more advanced users(52%to 43%in Europe).2023 Flexera492023 STATE OF ITAM REPORT48%28%7%6%6%2%1%1%1%Directly to CIO or CTOInfrastructure managementService manag

131、ementOperationsSecurity operations/CybersecurityFinanceProcurement/SourcingThere is no dedicatedITAM teamVendor managementN=181Source:Flexera 2023 State of ITAM ReportAs with the global survey,many ITAM teams report directly to the CIO/CTO.In Europe,this number was 48%(up from 44%last year).Reportin

132、g to the CIO/CTO provides more visibility within the organization and ability to accomplish goals.Where does your ITAM team report in your organization?2023 Flexera502023 STATE OF ITAM REPORT67%62%51%45%44%41%40%36%33%30%IT service managementInfrastructure and operationsSecurityCloud(cloud central t

133、eam,CCOE)ProcurementCIO/CTOEnterprise architectureIT financeVendor managementFinOpsN=181Source:Flexera 2023 State of ITAM ReportWhats the level of significant interaction between your SAM team and the following teams?European ITAM teams are most likely to interact with IT service management(67%),inf

134、rastructure and operations(62%)and CIOs/CTOs(41%).Three in ten(30%)European teams interact with FinOps teams,compared to 25%globally.2023 Flexera512023 STATE OF ITAM REPORT31%33%40%26%39%40%49%40%33%44%39%36%36%39%40%63%59%55%68%50%48%42%52%56%48%52%59%59%51%54%1st2nd3rd1st2nd3rd3rd3rd3rd3rd3rdCurre

135、ntly doPlan to doTracking use of sofware licenses in containersTracking use of sofware licenses in public cloudMaintaining an accurate inventory of our use of licensed sofwareDiscovery of sofware in useResponding to audits(internal,regulatory,sofware licensing,etc.)Finding ways to optimize our use o

136、f sofware licenses based on use rightsWorking to reclaim or reassign unused sofware licensesTracking usage of SaaSTracking/optimizing IaaS and PaaS spend and usagePreparing for sofware vendor contract renewalsProviding data/analysis to support planning/budgeting/regulatory requirements/ESG criteriaP

137、roviding data/analysis to support securityIdentifying overlapping or redundant sofwareIdentifying and tracking out-of-date or at-risk sofwareTracking use of sofware licenses on-premises31%33%40%26%39%40%49%40%33%44%39%36%36%39%40%63%59%55%68%50%48%42%52%56%48%52%59%59%51%54%1st2nd3rd1st2nd3rd3rd3rd3

138、rd3rd3rdCurrently doPlan to doTracking use of sofware licenses in containersTracking use of sofware licenses in public cloudMaintaining an accurate inventory of our use of licensed sofwareDiscovery of sofware in useResponding to audits(internal,regulatory,sofware licensing,etc.)Finding ways to optim

139、ize our use of sofware licenses based on use rightsWorking to reclaim or reassign unused sofware licensesTracking usage of SaaSTracking/optimizing IaaS and PaaS spend and usagePreparing for sofware vendor contract renewalsProviding data/analysis to support planning/budgeting/regulatory requirements/

140、ESG criteriaProviding data/analysis to support securityIdentifying overlapping or redundant sofwareIdentifying and tracking out-of-date or at-risk sofwareTracking use of sofware licenses on-premisesCurrently,SAM teams in Europe focus on a broad set of activities,including tracking the use of sofware

141、 licenses on-premises(68%),responding to audits(63%),sofware discovery(59%),and providing data to security and ESG teams(also 59%each).What SAM-focused responsibilities does your ITAM team have in your organization?N=181Source:Flexera 2023 State of ITAM Report FLEXERA POVSAM tools and teams are incr

142、easingly becoming critical for organizational ESG and security initiatives.2023 Flexera522023 STATE OF ITAM REPORT22%22%29%33%29%34%36%36%41%35%31%43%46%45%44%51%46%46%49%44%51%56%Lack of a SAM tool Dificulty in using our SAM toolNot being seen as strategic in our organizationLack of resources on SA

143、M teamLack of engagement with internal business partners Amount of time/money spent responding to auditsClear and comprehensive visibility into the IT estateFinding ways to optimize sofware useDealing with new environments(SaaS,cloud,containers)Increasing the maturity of our SAM practiceComplexity o

144、f sofware vendor use rightsSignificant challengeSomewhat of a challengeN=181Source:Flexera 2023 State of ITAM ReportWhat are your challenges with SAM?SAM challenges were diferent this year over last years in Europe.Challenges around sofware vendor use rights jumped to the top spot this year(87%calle

145、d it a challenge);time/money spent on audits(80%)dropped to sixth place.2023 Flexera532023 STATE OF ITAM REPORT22%22%17%10%6%7%3%9%3%13%7%17%10%18%7%13%10%6%13%7%17%15%13%6%11%14%3%1st1st2nd3rd1st2nd3rd3rd1st2nd3rdRank 1Rank 2Rank 3Tracking use of sofware licenses in containersTracking use of sofwar

146、e licenses in public cloudImproved management of SaaS productsExpanding the number of vendors we coverOptimizing and finding savings in sofware spendTracking/optimizing public cloud spend and usageProviding better data/analysis to support planning/strategic initiativesGetting executive buy-in/suppor

147、t of ITAM/SAM programImproved reclamation of underused or unused sofwareN=181Source:Flexera 2023 State of ITAM ReportOn which SAM initiatives do you want to make progress in the next year?Similar to the global pool of respondents,optimizing and finding savings in sofware spend is a top initiative th

148、is year.2023 Flexera542023 STATE OF ITAM REPORT55%49%29%23%22%14%8%7%6%4%4%3%3%MicrosofIBMOracleSAPAdobeVMwareAutodeskMcAfeeBroadcomMicro FocusVeritasOpenTextQuestN=181Source:Flexera 2023 State of ITAM ReportWhich of the following vendors have audited your organization in the past three years?Simila

149、r to the global survey,respondents in Europe have been audited the most by Microsof(55%),IBM(49%)and Oracle(29%)over the past three years.European respondents reported more IBM audits(49%in Europe compared to 37%globally).2023 Flexera552023 STATE OF ITAM REPORT50%49%47%46%44%44%41%41%40%35%31%Compli

150、ance with regulatory or internal auditsCost avoidanceHard savings on sofwareAbility to provide data to support other teamsAudit complianceAccuracy of license positionReducing or minimizing growth on renewalsCompliance with vendor contractsIncrease in user satisfactionSuccess of cloud migrationsMinim

151、izing audit true-ups or penaltiesWhat metrics are used to measure success of your SAM initiatives?As is the case globally,cost avoidance is increasing as a measurement for SAM initiative success,growing to 49%this year over 43%last year.Compliance with regulatory or internal audits remains the top m

152、easurement at 50%.N=181Source:Flexera 2023 State of ITAM Report 2023 Flexera562023 STATE OF ITAM REPORT39%31%41%39%48%48%38%43%40%40%46%48%39%48%36%48%Reduction of efort/hours for audit preparationReduction of unbudgeted true-ups or audit penaltiesReuse of licenses to avoid buying new ones(non-cloud

153、)Significant savingsModerate savingsFaster/more successful cloud migration projectsAudit compliance(reduced remediation activities)Better negotiation of vendor contractsReduction of maintenance spend on unused sofwareReuse of on-premises licenses in public cloud(BYOL)As with global respondents,the m

154、ost savings(89%for Europe,87%from global)came from the reuse of on-premises licenses.However,European respondents saw even more savings across all categories than their global counterparts.Europeans also saw an increase in the reuse of on-premises licenses in public cloud(ofen called bring your own

155、license,or BYOL,77%last year to 84%this year),with a jump from 29%to 36%in the significant category.In what areas have you realized actual savings in the past year due to your SAM program?N=181Source:Flexera 2023 State of ITAM Report 2023 Flexera572023 STATE OF ITAM REPORTGlobal summaryWe are seeing

156、 a greater focus on corporate eficiencies around the globe.ITAM professionals find themselves at the nexus of a number of key enterprise initiatives,including cost savings,FinOps,security and even ESG programs tracking carbon emissions.This is putting more pressure on ITAM teams to stay nimble and f

157、lexible,and manage a single source of truth for IT data and insights.1-800-374-4353| 2023 Flexera Software LLC.All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.|1441About Flexera Flexera delivers SaaS-based IT management so

158、lutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments.We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems,providing unparalleled IT insights that allow them to seize technology opport

159、unities.And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage,govern and optimize their hybrid IT estate.More than 50,000 customers subscribe to our technology value optimization solutions,delivered by 1,300+passionate team members worldwide.To learn more,visit NEXT STEPSFind out how we can help optimize your ITAMCONTACT US