1、#CiscoLive#CiscoLiveGabi Zapodeanu,Technical Marketing EngineerzapodeanuBRKOPS-2032CMDB,Incident Management and Software Image Management3 Cisco DNA Center and ITSM Workflows: https:/YouT 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco W

2、ebex App Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker

3、until June 9,2023.12343https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKOPS-20323 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive4Cisco DNA Center ITSM Integration SessionsBRKOPS-2032BRKOPSBRKOPS-20322032Cisco DNA Center and ITSM Workflows:CMDB,

4、Incident Management and Software Image ManagementBRKOPSBRKOPS-24712471Custom Workflows for the Cisco DNA Center Integration with ServiceNowJune 6,2:30 3:30 PMLower Level,Tradewinds ABCAgenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicCisco DNA Center Platform OverviewITSM(Servi

5、ceNow)IntegrationConfiguration Management Database SynchronizationNetwork Issue Monitor and EnrichmentAutomation Events-Software Image ManagementSummaryBRKOPS-20325Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicCisco DNA Center Platform OverviewITSM(ServiceNow)IntegrationCon

6、figuration Management Database SynchronizationNetwork Issue Monitor and EnrichmentAutomation Events-Software Image ManagementSummaryBRKOPS-20326 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA Center PlatformCisco Physical and Virtual InfrastructureCisco Physical

7、 and Virtual InfrastructureCisco DNA Center PlatformCisco DNA Center PlatformREST APIsREST APIsEventsEventsReportsReportsInfrastructureInfrastructure-asas-CodeCodeInfrastructure provisioning,workflow automation and network managementIntegrationsIntegrationsCisco SpacesCustom IntegrationsCustom Integ

8、rationsNetwork InsightsNetwork InsightsManagedServicesEducationHospitalityHealthcareManufacturingRetailWorkplacesDevOps ToolsDevOps ToolsBRKOPS-20327 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA Center PlatformCisco Physical and Virtual InfrastructureCustom In

9、tegrationsThird Party IntegrationsCisco IntegrationsDevOpsToolsREST APIsREST APIsWebhooksWebhooksInfrastructure as CodeBRKOPS-20328 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA Center Platform OverviewNorthbound REST APIsEvent NotificationsIT Ecosystem Integra

10、tionsDeveloper ResourcesAssurance IssuesAI/ML InsightsSystem Health Integration ConnectivityLicense ManagementWebhooksPagerDutyWebexSyslogSNMPNetwork InventoryNetwork TopologyNetwork DesignProvisioningSWIM,PnPPath TraceAssuranceSDATemplatesRMAConfig ArchiveSensorsSample Code,VideosPython SDK,Ansible

11、,TerraformCisco DevNetSandboxes,Learning LabsDeveloper GuidesSample CodeIT Service ManagementIP Address ManagementReportingWireless PlanningIncident ResponseSIEM,SplunkBRKOPS-20329 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDNA Center Platform Overview10BRKOPS-2032 20

12、23 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDNA Center Platform Developer ToolkitTryTryCall an API without writing any code 11BRKOPS-2032Review API docs,configure integration workflows and subscribe to events 2023 Cisco and/or its affiliates.All rights reserved.Cisco Pub

13、lic#CiscoLiveTry an API CallBRKOPS-203212 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCode PreviewBRKOPS-203213Code PreviewCode PreviewGenerate code in few programming languages 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA Center

14、 and DevOps JourneyAd-hoc ScriptingEngineers run scripts and tools using Cisco DNA Center APIs and device APIsRe-usable FrameworksCentrally managed repos and templates to accelerate service delivery,and workflow automationsService OrchestrationIntent-based networks,automation in one place,across mul

15、tiple domains,out-of-box integrationsBusiness ProcessBusiness-level intent,executive dashboards,fully customizable integrations with ITSM,asset management and business applicationsBusinessAppsValueScaleBRKOPS-203214Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicCisco DNA Cen

16、ter Platform OverviewITSM(ServiceNow)IntegrationConfiguration Management Database SynchronizationNetwork Issue Monitor and EnrichmentAutomation Events-Software Image ManagementSummaryBRKOPS-203215 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveServiceNow IT Service Manage

17、ment(ITSM)IT Service Management IT Service Management includes processes and technology used to plan,deliver and support IT ServicesBRKOPS-203216 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveServiceNow ITSM CapabilitiesBRKOPS-203217 2023 Cisco and/or its affiliates.All

18、rights reserved.Cisco Public#CiscoLiveWhy Cisco DNA Center and ServiceNow?Cisco DNA Center ServiceNow Cisco DNA Center ServiceNow Integration:Integration:Increased IT efficiency by Increased IT efficiency by streamlining processesstreamlining processesAutomated ServiceNow CMDB population with rich a

19、sset data Enhanced incident management with enriched issue dataSimplified change management with closed loop functionalityEndpoint attribute synchronization for client profiling+BRKOPS-203218 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMulti Cisco DNA Center Multi Cisc

20、o DNA Center clusters integrated with one clusters integrated with one ServiceNow Instance ServiceNow Instance supportedsupportedITSM Integration ArchitectureWithout Cisco DNA App19BRKOPS-2032PlatformPlatformandandBundlesBundlesRESTRESTAPIsAPIsStaging and Staging and Event tables,Event tables,Generi

21、c REST Generic REST API endpointsAPI endpointsNotes:Notes:No support for closed-loop workflows.Code development on ServiceNow required.2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIntegration CompatibilityWithout Cisco DNA App20BRKOPS-2032Versions:Versions:Cisco DNA Cen

22、terCisco DNA CenterServiceNowServiceNowRef:Cisco DNA Center ITSM Integration Guide 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMulti Cisco DNA Center Multi Cisco DNA Center clusters integrated with one clusters integrated with one ServiceNow Instance ServiceNow Instanc

23、e supportedsupportedITSM Integration ArchitectureWith the Cisco DNA App21BRKOPS-2032PlatformPlatformandandBundlesBundlesRESTRESTAPIsAPIsCiscoCiscoDNADNAAppAppRESTRESTAPIsAPIsRESTRESTAPIsAPIsNotes:Notes:Management,Instrumentation,and Discovery(MID)Server is a Java application running on Windows and L

24、inux,managed from the ServiceNow InstanceMID Server not required for some workflows 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIntegration CompatibilityWith the Cisco DNA App22BRKOPS-2032Ref:Cisco DNA Center ITSM Integration GuideVersions:Versions:Cisco DNA CenterCisc

25、o DNA CenterServiceNowServiceNowCisco DNA AppCisco DNA App 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA App ServiceNow Storehttps:/23BRKOPS-2032Cisco DNA App installation and configuration guidesServiceNow MID Server installation and configuration guideNote:No

26、te:Cisco DNA App and MID server installations require ServiceNow Admin roleVersions:Versions:Cisco DNA CenterCisco DNA CenterServiceNowServiceNowCisco DNA AppCisco DNA App 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA App Installation and ConfigurationThe insta

27、llation of the Cisco DNA App requires a ServiceNow admin accountBRKOPS-203224 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveServiceNow MID Server InstallationNotes:Notes:Installation instructions include all details for your host VM operating systemNot required to have a

28、 dedicated MID server for the ITSM integrationSupported on all major server operating systems,and DockerBRKOPS-203225 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveServiceNow MID Server ManagementServers Menu:Hostname,status and validation,version,config detailsServer ma

29、nagement delete,rekey,update,restart,logsBRKOPS-203226 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMID Server IP RangesVerify if your MID server will“route”traffic to the Cisco DNA Center subnetBRKOPS-203227 2023 Cisco and/or its affiliates.All rights reserved.Cisco Pu

30、blic#CiscoLiveMID Server LogsBRKOPS-203228 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA Controller PropertiesConfigure the Cisco DNA Center cluster,username and passwordsSelect the MID Server to be usedBRKOPS-203229 2023 Cisco and/or its affiliates.All rights

31、reserved.Cisco Public#CiscoLiveCisco DNA Center PreferencesAllow to create incidents for networks devices not in the ServiceNow CI tableEnable debugging in production only when troubleshooting API calls,transform sets,business rulesBRKOPS-203230 2023 Cisco and/or its affiliates.All rights reserved.C

32、isco Public#CiscoLive1ITSM Destination Settings2341.Cisco DNA Center Settings Destinations2.Select ServiceNow3.Instance Name,Description4.Hostname,username and passwordBRKOPS-203231 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIntegration Settings32BRKOPS-2032Cisco DNA

33、Center System Settings Integration SettingsVerify and configure the callback IP address 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUse CasesCMDB SyncCMDB SyncIncident Incident ManagementManagementChange Change ManagementManagementITSM use cases supportedITSM use cases

34、 supportedCMDB syncIncident managementSWIM,Group Based Policy and Fabric automationsEndpoint attribute retrievalIncident enrichmentCiscoCiscoDNADNAAppApprequiredrequiredBRKOPS-203233Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicCisco DNA Center Platform OverviewITSM(Service

35、Now)IntegrationConfiguration Management Database SynchronizationNetwork Issue Monitor and EnrichmentAutomation Events-Software Image ManagementSummaryBRKOPS-203234 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConfiguration Management Database(CMDB)SynchronizationConfigu

36、re/Schedule Configure/Schedule CMDB SyncCMDB SyncCMDB SyncCMDB SyncVerify the Verify the“cmdb_ci.list”table“cmdb_ci.list”tableVerify the Platform Verify the Platform Runtime DashboardRuntime DashboardBRKOPS-203235CiscoCiscoDNADNAAppApprequiredrequiredNotes:Notes:MID server not required.We need to co

37、nfigure the bundle and the schedule to publish the inventory.2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sync Configuration231.Cisco DNA Center Menu2.Platform3.ManageBRKOPS-203236 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sy

38、nc Configuration-continued21.Enable bundle2.ConfigureBRKOPS-203237 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sync ConfigurationServiceNow Access SettingsServiceNow Access Settings1.Select existing instance or create new one2.Next2Notes:Notes:Details about the S

39、erviceNow user account roles are included in the App Installation and Configuration GuideCMDB Sync requires configuration of:ServiceNow access settingsServiceNow inventory settingsBRKOPS-203238 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sync Configuration-contin

40、uedCMDB Inventory SettingsCMDB Inventory Settings1.Select existing instance or create new one2.Next2BRKOPS-203239 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sync Configuration-continued1.Verify if Cisco DNA App installed2.Next2BRKOPS-203240 2023 Cisco and/or its

41、 affiliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sync Configuration-continued21.Select Destination,one of the two options:If App installed,select Synchronize Synchronize device inventory directly with CMDBdevice inventory directly with CMDBPost device inventory details to staging table2.N

42、extNotes:Notes:The destination URI is pre-populated for you when you are using the option for the synchronization directly with the CMDB.Cisco Live session BRKOPS-2471 includes all details for the integration destination POST device inventory to a staging tableBRKOPS-203241 2023 Cisco and/or its aff

43、iliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sync Configuration-continued1.Select all(or a subset)of inventory data fields2.Next2Note:Note:There are mandatory attributes to send to ServiceNow:hostname,serial number,device Id,device family,MAC address,management IP addressBRKOPS-203242 202

44、3 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1CMDB Sync Configuration-continued1.Verify each device family is mapped to predefined CI class,or configure a mapping if missing.This is a required mapping.2.Next2BRKOPS-203243 2023 Cisco and/or its affiliates.All rights reserve

45、d.Cisco Public#CiscoLive1CMDB Sync Configuration-continued21.Select the ServiceNow source identifier2.Configure number of inventory items per iteration(recommendation 100)3.Next3Notes:Notes:The source identifier source identifier list is pulled from ServiceNow.See the App Installation and Configurat

46、ion Guide for details.Recommended to configure a source identifier for each Cisco DNA Center clusterBRKOPS-203244 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCMDB Sync Configuration-end1.Review all configs2.Configure2BRKOPS-203245 2023 Cisco and/or its affiliates.All r

47、ights reserved.Cisco Public#CiscoLiveCMDB Sync Schedule ConfigurationConfigure new schedule:Cisco DNA Center Platform Developer Toolkit Integration Flows2BRKOPS-203246 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCMDB Sync Schedule Configuration-continued1.Schedule opti

48、ons:Run NowRun LaterRecurring2.Schedule12BRKOPS-203247 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCMDB Sync Schedule Configuration-RecurringNote:Note:Minimum recurring schedule is 24 hours121.Configure Schedule:Repeat Weekly or DailySet schedule start date and timeOpt

49、ional,select schedule end2.ScheduleBRKOPS-203248 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCMDB Sync Status Cisco DNA CenterCisco DNA Center Platform Runtime Dashboard:Total number of devices in inventory and synchronized,errors(if any)Summary of all scheduled synchr

50、onizations,success/fail counts and length of timeBRKOPS-203249 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Integration CMDB Sync DetailsDetails for each synchronization flow,including errors info,if anyBRKOPS-203250 2023 Cisco and/or its affiliates.All rights rese

51、rved.Cisco Public#CiscoLiveCMDB Sync Status REST APICisco DNA Center Platform Developer Toolkit:Get CMDB Sync Status APIDevice sync statusDevice countDate and timeBRKOPS-203251 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConfiguration Items(cmdb_ci)TableSearch for the“

52、cmdb_ci.list”tableFilter using the configured Discovery SourceBRKOPS-203252 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConfiguration Items Table-Device DetailsDevice Details:Hostname,serial number,model,MAC address,location information,device role,device reachable or

53、not,managed by Cisco DNA Center IP address,and more BRKOPS-203253DemoCMDB Sync 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKOPS-203255Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicCisco DNA Center Platform OverviewITSM(ServiceNow)Integration

54、Configuration Management Database SynchronizationNetwork Issue Monitor and EnrichmentAutomation Events-Software Image ManagementSummaryBRKOPS-203256 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork Issue Monitor and EnrichmentBundled Enabled Bundled Enabled and Conf

55、iguredand ConfiguredEvents Subscription Events Subscription to ITSMto ITSMCreate New Create New IncidentIncidentAssurance Issue Assurance Issue TriggeredTriggeredIncident Updates Incident Updates SentSentIncident Details in Incident Details in the Runtime the Runtime Dashboard Dashboard Notes:Notes:

56、ServiceNow updates will be sent when incident is created and there are changes in the priority or status of the incident.MID server required.We need to configure the bundle and subscribe to events.BRKOPS-203257CiscoCiscoDNADNAAppApprequiredrequired 2023 Cisco and/or its affiliates.All rights reserve

57、d.Cisco Public#CiscoLive1Network Issue Monitor and Enrichment Configuration231.Cisco DNA Center Menu2.Platform3.ManageBRKOPS-203258 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive12Network Issue Monitor and Enrichment Configuration1.Enable bundle2.ConfigureBRKOPS-203259 2

58、023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork Issue Monitor and Enrichment Configuration1ServiceNow Access SettingsServiceNow Access Settings1.Select the ServiceNow instanceBRKOPS-203260 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNe

59、twork Issue Monitor and Enrichment Configuration1Destination SettingsDestination Settings1.Select the destination instance2.Select the destination to receive events:REST API EndpointGeneric REST API EndpointEvent Management2Note:Note:Cisco Live session BRKOPS-2471 includes the details for the integr

60、ation destination-Generic REST API EndpointBRKOPS-203261 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork Issue Monitor and Enrichment Configuration11.SaveNote:Note:The destination URI is pre-populated if you are using the option to send events to the REST API endpo

61、intBRKOPS-203262 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Subscription to Events31.Subscribe to events2.Total number of subscribed events3.Total number of events in the catalog12BRKOPS-203263 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cis

62、coLive34Customize Event SubscriptionEvent customizations:1.Type2.Category3.3.SeveritySeverity4.4.WorkflowWorkflowNote:Note:Workflow options:incident,problem,RFC or event,decide which ServiceNow record will be createdBRKOPS-203264 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisc

63、oLiveEvent Workflows Incident,Problem,Change BRKOPS-203265 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEvent Workflows Create a New ProblemBRKOPS-203266 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEvent Workflows Open a New Change Request

64、BRKOPS-203267 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEvent Workflows Create a New IncidentBRKOPS-203268 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCreate Incident WorkflowNew Cisco DNA Center Assurance Issue for Interface connecting

65、 network devices is downBRKOPS-203269 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCreate Incident Workflow Runtime Dashboard1423Note:Note:Incident number and link will not be available if MID server not operational.Incident may still be created.1.Filter by event name2.

66、Last communication from ServiceNow to Cisco DNA Center3.ServiceNow incident status4.Incident number and linkBRKOPS-203270 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIncident Details-ServiceNow1.Incident number2.Description3.Cisco DNA tab123BRKOPS-203271 2023 Cisco and

67、/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIncident Details DNA Tab Details123451.Cisco DNA Center cluster2.Device details3.Device 360 view link4.Topology5.Suggested actionsBRKOPS-203272 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIncident Details Sug

68、gested Actions ExecutionBRKOPS-203273Cisco DNA Tab includes the Assurance suggested actions commands output,from the from the time the incident was createdtime the incident was created 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA App Application Logs from Serv

69、iceNowNote:Note:Application Logs are very useful to troubleshoot all integration workflows.1.Filter by Application Logs2.Incident created3.REST API call from ServiceNow to Cisco DNA Center231BRKOPS-203274 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIncident Update-Serv

70、iceNow11.Change incident state2.Update2BRKOPS-203275 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIncident Updates Cisco DNA Center11.ITSM incident statusBRKOPS-203276 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEvent History Cisco DNA Cen

71、ter1.1.Last message source and destinationLast message source and destination2.2.ITSM incident statusITSM incident status3.3.ITSM incident severity changeITSM incident severity change123Note:Note:ServiceNow updates will be sent when incident is created and there are changes in the priority or status

72、 of the incidentBRKOPS-203277DemoNetwork Issue Monitor and Enhancement 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKOPS-203279 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork Troubleshooting Custom WorkflowAdditional Comments:1.CLI

73、command to device,using the predefined format2.Update send command211.Command output2.Command sent21Note:Note:Cisco Live session BRKOPS-2471 includes all details for the Network Troubleshooting Custom WorkflowBRKOPS-203280Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicCisco

74、DNA Center Platform OverviewITSM(ServiceNow)IntegrationConfiguration Management Database SynchronizationNetwork Issue Monitor and EnrichmentAutomation Events-Software Image ManagementSummaryBRKOPS-203281 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA Center Auto

75、mation Events for ITSM(ServiceNow)This bundle can be used to:Monitor and publish events that require software image updatesMonitor and publish events that require fabric changes Publish events regarding group based policy changesBRKOPS-203282 2023 Cisco and/or its affiliates.All rights reserved.Cisc

76、o Public#CiscoLiveSoftware Image Management(SWIM)Closed Loop WorkflowSoftware Image Software Image ComplianceComplianceScheduleScheduleMaintenanceMaintenanceCreate Change Create Change RequestRequestSchedule Image Schedule Image UpgradeUpgradeChange ApprovedChange ApprovedImage Distribution Image Di

77、stribution and Activationand ActivationBRKOPS-203283CiscoCiscoDNADNAAppApprequiredrequiredNotes:Notes:ServiceNow approval will be sent when change request is in implement state.Cisco DNA Center will close change when upgrade completed.MID server required.2023 Cisco and/or its affiliates.All rights r

78、eserved.Cisco Public#CiscoLive1Automation Events Configuration231.Cisco DNA Center Menu2.Platform3.ManageBRKOPS-203284 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAutomation Events Configuration-continued1 21.Enable bundle2.ConfigureBRKOPS-203285 2023 Cisco and/or its

79、affiliates.All rights reserved.Cisco Public#CiscoLiveAutomation Events Configuration1ServiceNow Access SettingsServiceNow Access Settings1.Select the ServiceNow instanceBRKOPS-203286 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAutomation Events Configuration-continued1

80、Destination SettingsDestination Settings1.Select the instance2.Select the destination to receive events2BRKOPS-203287 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAutomation Events Configuration-continued11.ActivateNote:Note:The destination URI is pre-populated for you

81、when you are using the option to send events to the REST API endpointBRKOPS-203288 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Automation SWIM WorkflowSelect the device to have the software image updatedNote:Note:Schedule the device maintenance mode before schedul

82、ing the upgradeBRKOPS-203289 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Automation SWIM Workflow-continued1.Select the device2.Next12BRKOPS-203290 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSelect Pre and Post checks1.Next1ITSM Aut

83、omation SWIM Workflow-continuedBRKOPS-203291 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1.Select the activation option2.Next21ITSM Automation SWIM Workflow-continuedBRKOPS-203292 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Automatio

84、n SWIM Workflow-continued1.Select the start date and time2.Next21BRKOPS-203293Note:Note:When the ITSM automation events bundle is enabled you must select later to provide time for the approval process to complete.2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Automat

85、ion SWIM Workflow-end1.Submit1BRKOPS-203294 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftware Image Distribution Task Ticket PendingIdentify the software image task statusBRKOPS-203295 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftwa

86、re Image Distribution Change Runtime DashboardNew change created in ServiceNowBRKOPS-203296 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive312Notes:Notes:Change number and link will not be available if MID server not operational.Change may still be created,but no options

87、for approval.Cisco DNA Center will not continue the software distribution and activation.Change details:1.Last communication from ServiceNow to Cisco DNA Center2.ServiceNow change status3.Change number and linkSoftware Image Distribution Change Runtime DashboardBRKOPS-203297 2023 Cisco and/or its af

88、filiates.All rights reserved.Cisco Public#CiscoLiveChange Details-ServiceNow1.Change number2.State3.Description4.Cisco DNA tab1324BRKOPS-203298 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveChange Details-ServiceNow1.Cisco DNA Center cluster2.Current and Golden software

89、versions2BRKOPS-2032991 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveServiceNow Change Approval1.Approve the change request.Notes may be added to the change request.2.Schedule12BRKOPS-2032100 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCha

90、nge Request-ScheduledAssigned to Network TeamBRKOPS-2032101 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveChange Request-Implement StatusNote:Note:Change status must be in implement state for approval to be sent to Cisco DNA CenterBRKOPS-2032102 2023 Cisco and/or its aff

91、iliates.All rights reserved.Cisco Public#CiscoLiveSoftware Image Distribution Task ApprovedBRKOPS-2032103 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftware Image Distribution Task Approved-continuedNote:Note:Change approvals must be received by Cisco DNA Center befo

92、re the scheduled time of the software image distributionBRKOPS-2032104 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftware Image Distribution In ProgressScheduled and current timeSoftware distribution statusBRKOPS-2032105 2023 Cisco and/or its affiliates.All rights re

93、served.Cisco Public#CiscoLiveSWIM Closed Loop AutomationSoftware distribution completed successfullyServiceNow change closed by Cisco DNA CenterBRKOPS-2032106 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA App Application Logs from ServiceNowNote:Note:Applicatio

94、n Logs are very useful to troubleshoot all integration workflows.1.Change approved2.REST API call from ServiceNow to Cisco DNA Center-response12BRKOPS-2032107DemoSWIM ServiceNow Workflow 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKOPS-2032109Agenda 2023 Cisco and/or

95、 its affiliates.All rights reserved.Cisco PublicCisco DNA Center Platform OverviewITSM(ServiceNow)IntegrationConfiguration Management Database SynchronizationNetwork Issue Monitor and EnrichmentAutomation Events-Software Image ManagementSummaryBRKOPS-2032110 2023 Cisco and/or its affiliates.All righ

96、ts reserved.Cisco Public#CiscoLiveITSM Integration BenefitsReal-time incident and change control integrationRich inventory synchronizationReady to use,fully customizableCost reduction and increased efficienciesInnovation and business agilityBRKOPS-2032111 2023 Cisco and/or its affiliates.All rights

97、reserved.Cisco Public#CiscoLiveCisco DNA Center ITSM Integration Recently Released Features112BRKOPS-2032 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEndpoint Attribute Retrieval SyncDetails for each synchronization flow,including errors info,if anyBRKOPS-2032113 2023

98、Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Integration Endpoint Attribute RetrievalMandatory fields:Client serial numberMAC AddressBRKOPS-2032114 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveITSM Integration Endpoint Attribute RetrievalSe

99、rviceNow Fields to sync with ServiceNow Fields to sync with Cisco DNA Center:Cisco DNA Center:MAC AddressAsset TagDisplay Name(Combination of Asset Tag and Model)LocationManaged byModelModel CategorySerial NumberCisco DNA Center client attributesNotes:Notes:The ServiceNow endpoint attribute informat

100、ion will be sent from Cisco DNA Center to ISE.It will be used to profile endpoints on your network.BRKOPS-2032115 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGroup Based Policy Change Control Create New PolicyBRKOPS-2032116 2023 Cisco and/or its affiliates.All rights r

101、eserved.Cisco Public#CiscoLiveGroup Based Policy Runtime DashboardBRKOPS-2032117 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGroup Based Policy ServiceNow Change RequestCisco DNA Tab includes Cisco DNA Center info,policies details and the approval optionNotes:Notes:Cis

102、co DNA Center Automation events for ITSM(ServiceNow)includes these workflows:1.Software Image Management(SWIM)upgrades2.Software Defined Fabric changes3.Group Based Policy changesBRKOPS-2032118 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOther Cisco DNA Center Sessions

103、:BRKOPS-2032119DayTimeRoomSessionOn demandBRKOPS-2854 Version Control Tools Integrations Cisco DNA Center Infrastructure-as-Code Use CasesJune 59:30-10:30 AMLevel 2,Mandalay Bay DBRKOPS-2032 3 Cisco DNA Center and ITSM Workflows:CMDB,Incident Management and SWIMJune 62:30 3:30 PMLower Level,Tradewin

104、ds ABCBRKOPS-2471 Custom Workflows for the Cisco DNA Center Integration with ServiceNowJune 710:00 10:45 AMDevNet Theater DEVNET-2739 ClickOps to GitOps-Cisco DNA Center Infrastructure-as-Code Use CasesJune 72:00 2:45 PMDevNet Classroom 2DEVNET-2151 Jenkins Automations for Cisco DNA Center 2023 Cisc

105、o and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco DNA Center Developer Resourceshttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFill out your session surveys!Attendees who fill out a minimum of four session surveys and the overall event survey

106、 will get Cisco Live-branded socks(while supplies last)!These points help you get on the leaderboard and increase your chances of winning daily and grand prizesAttendees will also earn 100 points in the Cisco Live Game for every survey completed.BRKOPS-2032121 2023 Cisco and/or its affiliates.All ri

107、ghts reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook your one-on-oneMeet the Engineer meetingAttend the interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit the On-Demand Library for more sessions at www.CiscoL you#CiscoLive 2023 Cisco a

108、nd/or its affiliates.All rights reserved.Cisco Public#CiscoLive124Gamify your Cisco Live experience!Get points Get points for attending this session!for attending this session!Open the Cisco Events App.Click on Cisco Live Challenge in the side menu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the QR code:How:1234124 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKOPS-2032#CiscoLive