1、2020 2022 Group Corporate Responsibility Plan Everyone Matters: Our plan for inclusive and sustainable prosperity 2020 2022 Group Corporate Responsibility Plan 2 Our business and social purpose For over 200 years, we have provided access to essential services that connect people, businesses and comm

2、unities across Australia and to the world. As our country and communities have grown, we have been there. We are Australias trusted postal network, delivering to more than 11.9million delivery pointsacross Australia and to more than190 countries around the world. Our business has changed rapidly in

3、the last decade were no longer just a letters service. The shift to digital communication and online transactions has created many new opportunities. More people buying and selling online means there are more parcels than ever to be delivered. Were competing in the global parcels and trusted eCommer

4、ce services markets. With so many transactions moving online, theres an increasing demand to make sure these interactions are secure, quick and convenient. We are one of the countrys most trusted brands and remain committed to serving every single Australian equally. We are a big business made up of

5、 smaller businesses and understand how important sustainability is to small business success. Small businesses are the engine room of our economy and one of Australia Posts largest customer groups. As Australias largest retail network, we provide local services through a network of over 4,000 Post O

6、ffices, with over 2,500 of them in rural and regional Australia. We employ more than 35,000 people across our integrated delivery, logistics, retail and eCommerce network. Adding Licensed Post Office operators, Community Postal Agents and thousands of delivery contractors means more than 70,000peopl

7、e are involved in our operations. We have astrong and proud history of opportunity for women, Aboriginal and Torres Strait Islander peoples, new migrants and people with disability. AsaGovernment Business Enterprise we contribute to Australias economic growth through dividend payments and reinvest i

8、n the community to advance our purpose: We connect people with each other and the world. We help unlock opportunities for everyone. Our purpose is underpinned by our core values of trust, inclusivity, empower and safety. 2020 2022 Group Corporate Responsibility Plan 3 Our power to make a difference

9、As one of Australias largest and most trusted businesses, our power to make a positive difference economically, socially and environmentally is more important than ever. With changing demographics and digital- based services, communities will need new ways to access essential services. Asmaller, mor

10、e digitally-connected worldis changing how, to who and where we trade. New ways of working are providing new opportunities, but also risks. At a time of unprecedented prosperity, social exclusion and isolation are increasing. Now more than ever, our place in communities is vital in enabling access t

11、o essential services, reducing social isolation and creating opportunities for decent work both now and into the future right around the country. Our 2020-2022 Group Corporate Responsibility Plan formalises our commitment to the Australian community over the next three financial years. It responds t

12、o evolving business priorities, including: international expansion, reinventing the Post Office, providing access to new government and financial services, and placing customers and community at the heart of all our business decisions. This plan also sets out a number of commitments that harness the

13、 core capabilities and assets of our business to create new forms of economic, social and environmental value. It is informed by the United Nations (UN) Sustainable Development Goals (SDGs) and leading sustainability frameworks, including the Ten Principles ofthe UN Global Compact. Importantly, this

14、 plan addresses the issues that matter most to our key stakeholders, following extensive consultation. This new approach builds on our long-term commitment to corporate responsibility and creating shared value for customers, the community, our people and suppliers, as well as the environment. Introd

15、uction 2020 2022 Group Corporate Responsibility Plan 4 Championing the SDGs The UN Sustainable Development Goals Goal 1: No poverty End poverty in all its forms everywhere Goal 2: Zero hunger End hunger, achieve food security and improved nutrition and promote sustainable agriculture Goal 3: Good he

16、alth and wellbeing Ensure healthy lives and promote well-being for all atallages Goal 4: Quality education Ensure quality education and promote life- long learning opportunities forall Goal 5: Gender equality Achieve gender equality and empower all women and girls Goal 6: Clean water and sanitation

17、Ensure availability and sustainable management of water and sanitation for all Goal 7: Affordable and clean energy Ensure access to sustainable energy for all Goal 8: Decent Work and Economic Growth Promote sustained, inclusive and sustainable economic growth, full and productive employment and dece

18、nt work for all Goal 9: Industry, Innovation and Infrastructure Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation Goal 10: Reduced inequalities Reduce inequality within and among countries Goal 11: Sustainable cities and communities Make cities

19、 and human settlements inclusive, safe, resilient and sustainable Goal 12: Responsible consumption and production Ensure sustainable consumption and production patterns Goal 13: Climate action Take urgent action to combat climate change and its impacts Goal 14: Life below water Protect and sustainab

20、ly use the oceans, seas and marine resources Goal 15: Life on land Protect the ecosystem and preserve biodiversity (forests, deserts, land, etc.) Goal 16: Peace, justice and strong institutions Establish a fair justice system forall Goal 17: Partnerships for the goals Strengthen the means of impleme

21、ntation and revitalise the global partnership for sustainable development Network and Operations Customers and Community SDGsPeople and Product SDGs we directly impact SDGs we indirectly impact How our value chain impacts the goals 2020 2022 Group Corporate Responsibility Plan 5 Championing the SDGs

22、 Connecting to a global agenda Over the next three financial years we will capture transformative growth in Asia, connecting Australian businesses with Asian markets. Together with our partners, were leveraging eCommerce delivery solutions that provide merchants and consumers with a truly global rea

23、ch. We recognise the interconnected nature of global issues and our operations. Thats why in 2016 we were one of the first Australian organisations to embrace the UN SDGs,negotiated in part by our shareholder the Australian Government. The SDGs provide a blueprint to put the world on a sustainable p

24、ath to 2030 and address pressing economic, social and environmental challenges. Addressing these global goals is key to seeing our customers, communities and business prosper and become more inclusive. We have therefore identified a number of specific SDGs that intersect with each stage of our opera

25、tions and value chain. Partnerships are at the heart of our approach to the SDGs and how we are seeking to deliver sustainably. Governments, businesses and people everywhere have an important role in achieving these goals and were playing a leadership role in championing them domestically. 2020 2022

26、 Group Corporate Responsibility Plan 6 Championing the SDGs Our 2030 aspirations Our commitment to operating ethically and responsibly is driven by a long-term vision to create value for the community in decades to come. In support of this we have identified a number of key aspirations that align to

27、 the SDGs we directly impact, in the lead up to 2030. These aspirations are connected to our value chain and draw on our core assets and capabilities to help achieve the SDGs. We will continue working with our people, customers, communities and other important stakeholders to explore how we can also

28、 contribute to advancing those SDGs we indirectly impact. Goal 3: Achieve world class safety metrics Goal 5: Ensure gender equality at all levels ofthe business Maintain Gender PayParity Goal 7: Invest in renewable energy projects equivalent to our total electricity load Become a smart low carbon mu

29、lti-modal logistics provider Goal 8: Spend 3% with social enterprises and 3% with Indigenous businesses Maintain zero instances of modern slavery in our operations and value chain Goal 9: Become a $10b revenue company, to reinvest back into society Goal 10: Become a recognised leading diversity and

30、inclusion workplace Goal 11: Meet or exceed our Prescribed Performance Standards Goal 12: Ensure a fully transparent and sustainable value chain Become an end-to- end enabler of the circular economy Goal 13: Achieve science based reductions in carbon Goal 17: Partner ethically with our people, custo

31、mers, communities, suppliers and the Government to achieve sustainable development 2020 2022 Group Corporate Responsibility Plan 7 How Everyone Matters How everyone matters As a Government Business Enterprise, we directly and indirectly contribute to Australias economic growth and reinvest in the Au

32、stralian community by being: one of Australias most accessible and trusted brands; one of Australias largest and most diverse workforces; a long-term and essential connector of individuals, communities and businesses whether large or small; and a profitable business for our shareholder, the Australi

33、an Government. We are motivated by the social contribution we make to communities, especially our Post Offices, which act as hubs for communities to connect with each other and make everyones lives just that little bit easier. We are well positioned to help make prosperity more inclusive and sustain

34、able, and our 2020-2022 Group Corporate Responsibility Plan outlines our three-part strategy to achieve this. Our aspirational goals and commitments will be pursued without compromising the financial sustainability of our business. Everyone prospers by delivering responsibly andprofitably; and provi

35、ding greatcustomer experiences Everyone is included by helping create vibrant, inclusivecommunities; and providingsafe, fair and fulfilling workfor our extended workforce Everyone thrives by reducing our environmental impacts and facilitating acirculareconomy Health, safety Finance People Finance Co

36、mmunity Finance International; Product Corporate Services; Community Community Finance PeopleandCulture; Product and Innovation 3.2 Build community prosperity and inclusion through working in partnerships Leverage our workforce and assets to support community organisations Evolve and amplify workfor

37、ce commitment to the community and through giving time, skills and resources Support for disaster preparedness and response Create opportunities for our customers and the community to connect at a local level Support for Inclusive Australia Total $ value of support to the community through programs,

38、 activities, products andservices (e.g. Value- in-kind) 2% of profit before taxBusiness Community People Product People Finance People Finance Community Finance People Chief Operating Office; Community Finance Environmental Sustainability; Risk; and Safety. Corporate Responsibility is governed by me

39、mbers of our Executive Team in consultation with the People and Sustainability Committee of the Australia Post Board as well as the Australia Post Stakeholder Council. This plan reflects our integrated thinking and how we create value through the six capitals of Integrated Reporting . It is underpin

40、ned by a comprehensive measurement framework that will allow us to demonstrate progress and accountability as we move forward with implementation. We will continue to report our performance online and via our Annual Report, which is prepared in-line with legislative requirements and various instrume

41、nts and frameworks, including: , Global Reporting Initiative, UN Global Compact, Task Force on Climate- related Financial Disclosures, London Benchmarking Group, Carbon Disclosure Project, the Australian Packaging Covenant, and the International Post Corporation Environmental Measurement and Monitor

42、ing System. We welcome feedback about our approach to corporate responsibility via .au Below image Group Chief Executive Officer and Managing Director Christine Holgate with Australia Post Stakeholder Council member and Banksia Foundation CEO Graz van Egmond at the launch of our special edition UN Sustainable Development Goals stamp pack. .au Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognises their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.