1、Putting the citizen at the center of smart city initiatives Street smart A smart sustainable city is an innovative city that uses information and communication technologies (ICTs) and other means to improve quality of life, efficiency of urban operation and services, and competitiveness while ensuri

2、ng that it meets the needs of present and future generations with respect to economic, social, cultural, and environmental aspects.” The UNECEITU Smart Sustainable Cities Indicators. 2Street smart | Putting the citizen at the center of smart city initiatives The challenges of urban living today Urba

3、n life poses multiple challenges for citizens from public security to transport, cultural issues to concerns about sustainability. In fact, nearly one third of the citizens we surveyed say they may leave their city due to the challenges they face living there. Smart city initiatives deliver value an

4、d earn loyalty Across major urban services, smart city initiatives have demonstrated their value across the world. Ranging from transport and parking management to flood management, smart city initiatives have benefitted multiple cities. Citizens also believe that the smart city will lead to more su

5、stainability (58%) and better urban services (57%). Cities that deliver these gains can prevent the drain that occurs when citizens and businesses move to other smart cities that offer better prospects. This migration of people and business may become more pronounced as remote working becomes more c

6、ommonplace during the global health pandemic, with remote workers able to more easily migrate to communities that they feel offer a better lifestyle. Smart city programs should focus on key use cases Citizens recognize the value of smart cities and are willing to use a range of use cases that span a

7、 number of urban services. To ensure authorities direct resources to the highest-potential use cases, we analyzed a long list of 44 use cases (see Appendix for full list) and assessed them against two criteria: whether citizens are likely to use the solution and whether they are willing to pay more

8、for the solution: Transport and mobility as well as utilities (electricity and water) are seen as particularly attractive areas that citizens are eager to use. Over a third (36%) are willing to pay more for using smart city initiatives. This figure is higher for Millennials (44%), Gen Z (41%) and ci

9、tizens in the higher income bracket of $80,000+ (43%). Progress on smart cities is slow and a number of factors are critical to accelerating momentum Our research finds that only a small minority of city officials (9%) are in advanced stages of smart city implementations, with 22% having just begun

10、implementing a handful of initiatives. Accelerating implementation requires close collaboration between key stakeholders city officials, citizens, and external parties, such as startups, academic institutes, or venture capital funds. It also requires a focus on three drivers: trust, innovation and d

11、ata. We suggest three key development areas: 1. Creating a compelling smart city vision with sustainability and resilience as its cornerstones. 2. Empowering city officials to act as entrepreneurs while ensuring that data protection and trust are built into how citizen data is gathered and used. 3.

12、Building a culture of innovation and collaboration with citizens and external entities. Executive Summary Key takeaways 3 Introduction To probe these areas, we undertook this global research study, which spanned 10 countries and sought views from both sides of the smart city fence: 1. The citizen vi

13、ew: We surveyed 10,000 citizens in April 2020, looking at everything from the challenges they face today to their willingness to use smart city initiatives. 2. The city official view: We surveyed 300 city officials in April 2020 to get their view on smart city initiatives and the challenges of imple

14、mentation. We also conducted one-on-one interviews with a number of senior city officials to get their perspectives and understand their first-hand experience of smart city implementation. Drawing on that research, this report explores five key themes: 1. What challenges are undermining todays city

15、experience for citizens? 2. Why do smart cities hold the key to improving urban life? 3. What do citizens hope for and want from a smart city? 4. What challenges stand in the way of success? 5. How can cities accelerate implementation? Many of us city dwellers face a dichotomy. Whether at home or at

16、 work, we are connected to an always-on digital highway characterized by a universe of apps, seamless video communication and online delivery. Yet, our city experience lacks a digital touch, from how cities are governed to how secure they are. Citizens also find challenges such as pollution (42%) an

17、d of lack of sustainability initiatives (36%) a major concern, and may leave their city as a result. Smart city initiatives are critical to addressing these issues and also key to developing resilience to challenges such as COVID-19. This means developing a compelling smart city vision and delivery

18、plan, with technology a key enabler. To frame this journey, we need to first understand what undermines cities today, what citizens want from a smart city, and how municipalities can accelerate smart city initiatives overcoming the many challenges that stand in the way and creating measurable value.

19、 4Street smart | Putting the citizen at the center of smart city initiatives Smart city definition For this research, we use the United Nations Economic Commission for Europe definition of a smart city (i): “A smart sustainable city is an innovative city that uses information and communication techn

20、ologies (ICTs) and other means to improve quality of life, efficiency of urban operation and services, and competitiveness while ensuring that it meets the needs of present and future generations with respect to economic, social, cultural, and environmental aspects” Throughout the report, as Figure

21、1 shows, we have explored and examined smart city initiatives across a range of areas, and which include emergency services (medical, police, and fire-fighting services), healthcare, public transportation, public assets (such as roads, parks, museums, etc.), waste management, public administration (

22、inclusive of permits and licenses) and utility networks (such as water, gas and electricity supply networks). We have also considered smart city initiatives for sustainable development. Healthcare Public security Electric utility Water utility Citizen services Transport and mobility Use of sensors f

23、or parking management, traffi c management, etc. Use of real time patient monitoring tools, remote healthcare, etc. 1 2 3 4 5 6 7 8 Predictive policing, technology enabled surveillance etc. Smart devices to save electricity, manage loads, etc. Real time water quality monitoring, smart water meters e

24、tc. Waste management Smart recycling, smart garbage bins, etc. Digital governance, online permits, etc. Smart initiatives to address pollution, incentive green living, etc. Sustainable development Smart city initiatives Figure 1. Areas considered for smart cities initiatives (i) The UNECEITU Smart S

25、ustainable Cities Indicators, Geneva, December 1415, 2015. 5 Megacities are an established phenomenon today as urbanization accelerates. Nearly 55% of the worlds population lives in cities now1 (two-thirds are expected to by 2050) and we may have 43 megacities with a population of more than 10 milli

26、on by 2030 (up from 33 in 2018).2 But many of todays major cities emerged during the industrial revolution and fall short of what people now expect in this digital age. Smaller cities are also struggling to provide high quality public services.In fact, we found that 54% of citizens feel technology f

27、irms would be better able to provide urban services than their current citys authorities. Many citizens are frustrated with their city experience and will vote with their feet: leaving their current base to move to what they see as a more advanced city Citizens face multiple challenges in their curr

28、ent city of residence In our research, we found that many citizens are unhappy with where they currently live, pointing to health Figure 2. Citizens are unhappy with multiple facets of city experience Broken cities: the challenges undermining todays citizen experience and wellbeing issues, lack of p

29、rofessional growth and underwhelming sustainability initiatives. This dissatisfaction is a global phenomenon: More than one in three citizens across the world (35%) are unhappy with a lack of community life and cultural activities: This reaches 42% in Washington, DC (making it highest in all America

30、n cities surveyed) and 39% in London (highest in all European cities). 42% of citizens across the world, and 63% of citizens in Milan, say they will leave their city due to increased pollution. 41% of citizens overall, and 57% of citizens in Rome, say they may leave because good job opportunities an

31、d economic growth are limited Traditional, systemic challenges are also a major factor: 45% of citizens across the world suffer from high commute time due to poor transport infrastructure/traffic. Source: Capgemini Research Institute, Smart Cities Survey, April 2020 (n=10,000 citizens), I may leave

32、my city in future due to 35% 34% 42% 36% The large amount of time I spent in commute 38% 41% 52% Lack of public security40% Lack of good job opportunities and economic growth Lack of a community life High level of pollution Lack of sustainability initiatives High cost of living Not feeling belonged

33、in the city Key pain points that can lead to citizens to leaving a city Transport and mobility issues Financial issues Cultural and personal issues Sustainability issues Public security issues OverallOverall OverallOverall Overall Although public security and financial issues emerge as key challenge

34、s, there are nuances at a city-specific level. For instance, transport and mobility emerges as the biggest concern for citizens in multiple European cities. 6Street smart | Putting the citizen at the center of smart city initiatives Figure 2.1. Major pain points differ by cities Figure 2.2. The citi

35、es where citizens are least likely to leave Please refer to the appendix for a complete list of cities. Percentages refer to the global share of citizens who agree with the statement. Source: Capgemini Research Institute, Smart Cities Survey, and April 2020 (n=10,000 citizens). FranceUKGermanyNether

36、landsItaly SpainSwedenUSAIndia Major reasons for citizens leaving city Paris Toulouse Marseille Lille Lyon Madrid Barcelona Valencia Malaga Seville Stockholm Gothenburg Malmo Linkoping Helsingborg Washington, DC New York Los Angeles Boston San Francisco New Delhi Mumbai Chennai Bengaluru Hyderabad P

37、une London Manchester Bristol Birmingham Leeds Berlin Munich Dusseldorf Frankfurt Hamburg Cologne Darmstadt Amsterdam Rotterdam The Hague Utrecht Eindhoven Rome Milan Florence Turin Naples Sustainability issues Cultural and personal issues Transport and mobility issues Financial issues Public securi

38、ty issues 1 2 3 4 5 City Vienna Linkoping Tampere Bristol Zurich Country Austria Sweden Finland UK Switzerland Top fi ve cities citizens least likely to leave 7 Citizens believe smart cities will provide an elevated experience that is not limited to basic infrastructure needs. Our research found tha

39、t citizens want to live in smart cities because they believe that: The city will be more sustainable (58%). The quality of urban services will improve (57%). There will be a better quality of life (54%). It will improve their efficiency at work (53%). Why do smart cities hold the key to improving ur

40、ban life? As Figure 3 shows, sustainability and improved urban services are seen as two of the major upsides of smart cities for citizens across the world. Toyota, for example, is planning to build a smart city in Japan that will be fully sustainable. The “Woven City” will be powered by hydrogen fue

41、l cells and rooftop solar panels. In addition, only fully autonomous and zero-emission cars will be permitted.3 Figure 3. Sustainability and better urban services key drivers for smart cities 45% 49% 55% 57%57%57% 58% 63% 68% 70% 73% 42% 52%52% 51% 57% 51% 57% 61% 67% 74% 75% SwedenGermanyUSUKFrance

42、Netherlands OverallSpainItalySingaporeIndia Technology-enabled smart city initiatives will help to make my city more sustainable Technology-enabled smart city initiatives will help my city improve the quality of urban services in my city Source: Capgemini Research Institute, Smart Cities Citizen Sur

43、vey, April 2020 (n=10,000 citizens). 8Street smart | Putting the citizen at the center of smart city initiatives Source: Capgemini Research Institute, Smart Cities Survey, April 2020 (n=689 citizens who have used smart city implementations in these civic services: Transport and mobility, health serv

44、ices, public security, and sustainability. n=3516 citizens who have not used smart city implementation in any major civic service. We define major civic service to include transport and mobility, electric utility, waste management, health services, public security, and citizen services Given that pe

45、ople are enthusiastic about the improvements that can come from a smart city, they are an attractive prospect. We found, for example, that 60% of citizens want to live in a smart city. This was particularly true for Millennials (64%) and those who earned more than $80,000 (more than two-thirds of th

46、is group want to live in a smart city). However, enthusiasm is not confined to higher earners: 56% of citizens with income less than $20,000 also want to live in smart cities. Citizens using smart city initiatives are happier with the quality of their city life Our research shows that citizens who u

47、se smart city initiatives are happier with their quality of life compared to those who have no experience of smart city programs. For example, as Figure 4 shows, 73% of those who have used smart city initiatives say they are happier with their quality of life in terms of health factors, such as air

48、quality. However, this drops sharply to 56% among those who have not used a smart city initiative. Figure 4. Citizens who use smart city initiatives are happier with the quality of their life Citizens who have used smart city implementations in major civic services Citizens who have not used smart c

49、ity implementations in any major civic service 73%72% 56% 51% 74% 53% 77% 78% 52% 54% 71% 47% Health (e.g., air quality, physical health) Environment (e.g., clean air, availability of parks, less pollution) Emotional well-being (e.g., happiness, social relationships) Sense of belonging or contribution to city as a citizen Security (e.g., personal safety) Convenience (e.g., day to day quality of life is easier and improved) I am happy with the quality of life in my city now when I think of my. 9 Smart cities improve quality of life and the cit