1、2022 State of the Third-Party Logistics Industry ReportNAVIGATING THE FUTURE OF WAREHOUSING2022 State of the Third-Party Logistics Industry Report2TABLE OF CONTENTSSupply Chain Disruptions Continue4Rise of Omnichannel Fulfillment8Evolution of 3PL and 4PL Services12Supply Chain Technology Transformat

2、ion16Conclusion203Introduction2022 State of the Third-Party Logistics Industry Report3INTRODUCTIONBefore the COVID-19 pandemic, many people took the supply chain for granted. In fact, many people didnt think of the logistics industry much at all. The New York Times even confessed to not having a log

3、istics newsbeat before the pandemic. Today, manufacturers, warehouses, transportation providers, distribution centers, and retailers are all topics of mainstream media. Times are changingso is the supply chain. Now that the logistics industry has everyones attention, what does 2022 have in store for

4、 third-party logistics (3PLs) businesses, warehouses, and their partners? From combatting supply chain disruptions and creating new omnichannel fulfillment strategies to benefitting from the evolution of 3PLs, 4PLs, and cutting-edge technologies, 2022 could be one of the most important years ever fo

5、r businesses looking to play a pivotal role in how consumers receive goods. With 3PLs at the heart of the supply chain, their success will help expand new markets, grow emerging brands, and continue to inspire the rapid growth of todays supply chain. In this years State of the Third-Party Logistics

6、Industry Report, youll learn about our top predictions and recommendations for how 3PL warehouses can thrive in a quickly transforming marketplace. SUPPLY CHAIN DISRUPTIONS CONTINUE012022 State of the Third-Party Logistics Industry Report5The answer is likely no, as global manufacturing continues to

7、 remain open. Yet, with a record 490,000 job openings in July within the warehouse and transportation industries, the continued impacts of the Amazon Effect, and inundated American ports, it could be a major pain point for 3PL businesses looking to meet the growing fulfillment needs of their custome

8、rs. In 2021, supply chain disruptions cost the world an average of $184 million, with the United States topping the list with an average $228 million. Insurance company Euler SUPPLY CHAIN DISRUPTIONS CONTINUEDisruptions to the supply chain arent over yet. Transportation Secretary Pete Buttigieg pred

9、icted that supply chain issues facing the United States will continue into 2022citing demand as one of the top contributors. The Ports of Los Angeles and Long Beach, which account for 40% of shipping containers entering the U.S., have already started operating 24/7 to relieve supply chain bottleneck

10、s. But with labor shortages in both warehousing and transportation, are consumers looking at something similaror more disruptive thanthe 2020 toilet paper shortage?Supply Chain Disruptions Make a ComebackIndex of global supply chain disruptions (100 = most disrupted)Based on the difference between t

11、he supply delivery times subindex and the supply delivery times based on manufacturing output subindex (both part of the PMI) -201920202021EurozoneU.S.ChinaEmerging MarketsSource: Statista2022 State of the Third-Party Logistics Industry Report63PL warehouses are key stakeholders and advoc

12、ates for their customers when it comes to mitigating supply chain risks. Inventory management and transportation are obvious functions where 3PL warehouses help their customers. Yet, 41.5% of companies who experienced supply disruptions received customer complaints and 36.1% lost revenuethis is wher

13、e 3PLs can help. From navigating labor challenges Hermes also reported that logistics bottlenecks are impacting 25% of global trade volume. But the good news is that supply disruptions are estimated to level out by mid-2022 as inventory levels begin to normalize to pre-COVID levels, consumers begin

14、to shift to sustainable consumption, and shipping capacities begin to increase.145MILLION(USD)DACH146MILLION(USD)United Kingdom184MILLION(USD)Global196MILLION(USD)Nordic Countries228MILLION(USD)United StatesEstimated Average Annual Cost to Respondents Organizations as a Result of Global Supply Chain

15、 Disruptions in 2021By Region or CountrySource: Statista2022 State of the Third-Party Logistics Industry Report7to unexpected weather or simply sharing their logistics technology and IT expertise, 3PLs improve the effectiveness of the supply chain for their customers. Overall, third-party logistics

16、warehouses are slated to help their customers manage supply chain disruptions by offering complete visibility into inventory, real-time access to data for better supply chain transparency, seamless workflows, and insights into future challenges or issues. Who better to ring the alarm when unexpected

17、 changes occur? 3PLs who take the time to invest in their customers goals can be strategic partners and provide direction at the first sign of disruption.How Can 3PLs Help Customers Overcome Supply Chain Disruptions?Birds-Eye View: 3PLs must share an elevated view of the supply chain for their custo

18、mers. Reports and analytics supplied by 3PL providers help their customers make data-driven decisions. 3PLs help customers by offering real-time visibility into inventory levels and trackingfrom every order, inventory item, transaction, and beyond.Risk Management: 3PL warehouses must be ready and ab

19、le to help their customers visualize their supply chain operations, offer predictive analytics and reporting, and quickly identify hiccups. By utilizing proper warehouse management technology and analytics, customers can benefit from warehouse expertise and resources to make better business decision

20、s. 3PLs should help their customers scale their businesses, along with their own.Shipping Acumen: Transportation and freight expertise top the list as to why businesses look to partner with a 3PL. A customer cant beat a 3PLs knowledge when looking to find the best shipping rates, manage domestic and

21、 international shipping and transportation methods, or utilize carrier relationships 3PLs have spent years perfecting. A 3PLs expertise drives value where customers need it most.BEST PRACTICE RECOMMENDATIONS2022 State of the Third-Party Logistics Industry Report8RISE OF OMNICHANNEL FULFILLMENT022022

22、 State of the Third-Party Logistics Industry Report9RISE OF OMNICHANNEL FULFILLMENT Omnichannel fulfillment may be one of the biggest buzzwords of 2021. Pre-pandemic, 3PL warehouses were focused on diversifying fulfillment for ecommerceespecially business-to-business (B2B) providers looking to capit

23、alize on the rise of online shoppers. (And with good reason!) This surge is expected to continue through 2022 with retail ecommerce revenue predicted to reach $502.5 billion.These days, however, 3PLs who want to increase profitability must consider distribution for multiple channels to remain compet

24、itivewhich makes omnichannel fulfillment one of the biggest opportunities for 3PLs looking to grow their business and scale.Omnichannel fulfillment is a strategy of having a unified approach to manage inventory and order processing from a variety of sales channels.SINGLE CHANNELMULTI CHANNELCROSS CH

25、ANNELOMNI CHANNEL2022 State of the Third-Party Logistics Industry Report10What US Customers Value in Omnichannel Retail% of survey respondentsBreadth of product selection17Value for the money16Delivery cost and speed15Control over delivery15Product quality14Good return policy9Product pricing9Product

26、 availability4Return at store1Source: Mckinsey Digital Consumer SurveyLogistics-related driversUsing a unified approach, 3PL warehouses can streamline their fulfillment processes and distribution of orders from multiple selling channels for any of their customers wherever and however they sell.While

27、 this may seem like an obvious approach for expanding logistics businesses, many 3PLs have been slow to adopt a complete omnichannel approach. As shared in the Third-Party Logistics Warehouse Benchmark Report, B2B fulfillment remained the largest fulfillment type at 72% for 3PLs in 2021, with ecomme

28、rce (68%) and B2C fulfillment (56%) not far behind. Yet, only 22% of 3PLs called out omnichannel specifically as a strategic fulfillment typeeven though 92% of 3PLs who identify as offering omnichannel fulfillment grew their order volume in 2021.To be fair, many warehouses have spent time ramping up

29、 efforts for ecommerce, which plays a crucial role in omnichannel distribution. But is that enough to remain relevant in todays marketplaceespecially if you work with retailers and omnichannel customers? This remains to be seen, but as the evolution of 3PL warehousing continues, 3PLs need to not onl

30、y be ready to meet customer concerns but also end-consumer demands. In a survey conducted by McKinsey & Company, consumers care about delivery cost, speed, control 2022 State of the Third-Party Logistics Industry Report11over delivery, and returns as well. This isnt surprising considering that 85% o

31、f consumers prefer interacting with omnichannel brands that have both digital and physical channels. 3PL warehouses looking to position themselves as partners for their customers multi-marketplace strategies will need to prepare to meet these demands head-on. Once prepared, a 3PL warehouse will be t

32、he most important asset for businesses looking to implement or enhance an omnichannel fulfillment strategyincreasing the demand for 3PL services exponentially.How Can 3PLs Help Customers with Omnichannel Fulfillment?Delivery Choices: Same-day delivery is expected to reach $20.36 billion by 2027. 3PL

33、s need to be able to accommodate this, as well as a variety of other delivery options, including buy online, pick up in store; dropshipping; buy in store with delivery from warehouse; and more. Utilizing a 3PLs multitude of delivery options is imperative for warehouse customers who require fast, eff

34、icient, accurate, and cost-effective delivery options. As a 3PL, you are your customers best bet to offer the most efficient and cost-effective last-mile logistics. Native Omnichannel Connectivity: Technology matters. 3PL customers are looking to their warehouse for expertise with Electronic Data In

35、terchange (EDI) for compliance issues and chargebacks, inventory management tracking to order management systems (OMS), shopping cart integrations, warehouse management system (WMS) software, or a number of other API connections to automate processes and workflows. Using optimized warehouse automati

36、on and connectivity, you offer transparency, the ability to reduce errors, and the ability to be a collaborative intermediary for your customers and their supply chain partners.Reverse Logistics: Returns are essential. 3PLs who offer a complete omnichannel fulfillment strategy will include ecommerce

37、which not only drives large order volumes but also produces returns. 3PLs need to have smooth reverse logistics processes to help return items wherever and however consumers received them. Todays buyers are looking for easy returns, and warehouse customers are looking for ways to reduce costs. Your

38、3PL is squarely positioned to help deliver on customer demands, offer consistency, and improve the overall experience.BEST PRACTICE RECOMMENDATIONS2022 State of the Third-Party Logistics Industry Report12EVOLUTION OF 3PL AND 4PL SERVICES032022 State of the Third-Party Logistics Industry Report13EVOL

39、UTION OF 3PL AND 4PL SERVICES With a quickly shifting marketplace, many companies are finding it increasingly difficult to navigate the intricacies of the supply chain. This has led to many businesses looking to outsource their logistics needs to third-party logistics warehouses and transportation p

40、roviders. In 2021, users of 3PL services reported that 40% of their total logistics expenditures were related to outsourcing. Much of this growth can be directly correlated to the rise of the ecommerce industry. Considering this push of online sales, expectations for the global third-party logistics

41、 market are expected to be valued at $1.1 trillion over the next six years. This leaves a lot of room to expand for the estimated 20,605 3PL businesses in the United States.3PLs who seek to build networks for their customers must develop a services pipeline that ranges from warehousing and storage t

42、o inventory management, picking, packing, and shipping to technology and IT to meet rising needs. These are extremely important for small to mid-sized customers looking for help with logistical operations. Yet, as a 3PL provider evolves, so does their customers businesses who hope to grow into mid-t

43、o-large-sized operations. As the increase in demand for services continues, many of the advantages of working with a 3PL tie in with the advancement of fourth-party logistics (4PLs).4PLs are networks that offer visibility into the entire logistics journey for their customers. In most cases, relation

44、ships with 4PLs develop from their existing 3PL relationships. While 4PL networks offer many of the same services as 3PLs, they are often the single point of contact for customers and share additional insights into larger data analytics across the entire supply chain, can work directly with manufact

45、urers or suppliers, and manage larger distribution networks. It is no surprise that as the marketplace continues to grow and develop, so does the evolution of 3PLs who serve as arbiters of efficiency for their customers. From transportation expertise and access to real-time supply chain data to vert

46、ical and fulfillment specialization, 3PLs are excellent logistics partners. 2022 State of the Third-Party Logistics Industry Report14Due to the level of sophistication in todays supply chain, many 3PL providers are looking to collaborate with other warehouses to help create integrated ecosystemsthus

47、 a 4PL network. This can range from using multi-warehouse distribution or alternative carriers and transportation networks with developed relationships to additional integrated technologies for deeper insights into day-to-day activities and larger growth opportunities. For 3PLs looking to partner wi

48、th other 3PLs, they can take full advantage of the core competencies, technologies, vertical specializations (e.g., cold storage, ecommerce, hazmat, etc.), and partner relationships of the other provider(s).Usually owns warehousing and transportation assetsFocuses on transactional and day-to-day ope

49、rationsOffers insights into main logistical elements3PLOutsources to a network of 3PLs or fulfillment centersFocuses on optimizing the entire supply chain for multiple entitiesOffers insights into the entire supply chain4PLAccording to a report published by Inbound Logistics, 54% of 3PLs cited 4PL o

50、r Lead Logistics Provider (LLP) partnerships as a strategic initiative. Yet, 4PL networks are still a new idea for growing 3PL providers looking to expand. However, with many 2022 State of the Third-Party Logistics Industry Report15How Can 3PLs Help Customers by Creating or Using 4PL Networks?Relati