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1、2022Connected Industry Report The quest for digital vitalityINSIGHTSDRIVEN BY DATA Copyright NTT Ltd.|22022 Connected Industry Report Contents1.Foreword2.How a post-pandemic world re-energizes innovation and impacts business outcomes3.A look at the emergence of the Connected IndustryEnhancing indust
2、rial competitiveness;improving peoples lives4.The quest for digital vitalityConsiderations for mastering the digitalphysical choreography5.The technology engines of digital vitalityIoT Edge-to-cloud5G connectivityData IntelligenceArtifjcial Intelligence and Machine Learning6.Spotlight on:healthcare
3、and manufacturing 7.Designing solutions to win the game8.NTTs approach to powering digital vitality 9.Closing thoughts10.Research methodology11.About NTT List of contributors Copyright NTT Ltd.|32022 Connected Industry Report The era of the Connected Industry presents a non-negotiable base that prot
4、ects business survival.Any organization seeking not just to survive pandemic-induced disruption but also thrive,must get intentional about building their digital vitality.To thrive in the era of the Connected Industry,organizations need to become digitally primed.This requires thought,courage,dilige
5、nt practice and constant experimentation and iteration.Ultimately,digitally vital organizations will emerge as the most prosperous,sustainable and resilient,continuing to stay ahead of the game despite changing world conditions.Digital vitality is the only path to prosperity and resilience.But becom
6、ing a truly digitally vital business requires diligent practice and constant exploration and iteration.Its an ongoing process that leverages outcome-based innovation to continually optimize and differentiate the business.While capitalizing on the potential inherent in the world of the Connected Indu
7、stry is an exciting prospect,it must be orchestrated responsibly,safely and with a focus on the human experience to maximize the desired business outcomes and minimize risk while also keeping costs under control.As we emerge from more than two years of unprecedented disruption,we fjnd ourselves livi
8、ng in a world of digital saturation.Here,the physical and digital are more symbiotic and interdependent than ever before.Weve entered the age of the Connected Industry where new value is being created through digital networks between people,companies,devices,machines and places.Framed around the Int
9、ernet of Things(IoT),edge-to-cloud,5G connectivity,data management,AI and ML and security,connected industries are imagining new solutions to social and environmental challenges.The era of the Connected Industry presents a non-negotiable base that protects business survival.Any organization seeking
10、not just to survive pandemic-induced disruption but also thrive must get intentional about building their digital vitality.The Era of Connected IndustryIndustry 4.0 was a term that described the move to increase effjciency and process optimization in the manufacturing industry from design and produc
11、tion to retail trade and maintenance by activating data and connecting intelligence across the entire value chain.Today,Connected Industry is an expanding vision where the full spectrum of technological innovation,including IoT,5G connectivity,data management,artifjcial intelligence(AI)and machine l
12、earning(ML)derived from the Fourth Industrial Revolution(4IR),benefjts all industries and the world at large.Its a framework in which enterprises and governments engage cooperatively to create new added value and solutions to business and societal challenges through the connectedness of various face
13、ts of modern life,including people,machines,systems and companies.And its manifesting in an ultra-smart hyper-connected approach to technology thats human-centric and solution-oriented.Its an environment that fosters new levels of cooperation and collaboration between individuals and companies throu
14、gh the ultra-fast dissemination of insights and skills.Foreword Copyright NTT Ltd.|42022 Connected Industry Report Here,the role of a dedicated high-performance conditioning partner becomes amplifjed.Think of the relationship dynamic between an elite athlete and their coach.The athlete is focused on
15、 the game,on winning that gold,on outperforming their competition.Their coach uses their access to the latest insights in nutrition,muscle mechanics,rehabilitation,etc.,to ensure the athletes body and mind are primed for peak performance.The coach is the committed steward for the athletes continuous
16、 high performance in the face of a constantly evolving and advancing line-up of competitors.Read on as we explore how industries are investing in building their digital vitality in a hyper-connected world and harnessing innovation in ways that have more impact than ever before.Rika Nakazawa,Group Vi
17、ce President,Connected IndustryAgile|Secure|Continuous intelligence|Augmented technologyIoTEdge-to-cloud5G connectivityData intelligenceAI&ML2 in 571.7%66.6%#152.1%IT teams are already leveraging IoT as part of a data capture and customer intelligence programof CIOs say cloud solutions are being pri
18、oritized,establishing it as the overall top technology initiative for the next 12-18 monthsof organizations plan to have implemented Private 5G network within the next 18 monthsdevelopment priority for CIO/CTOs to enable future technology and business strategies is data mgt(incl.visualization and an
19、alytics)of organizations say that more than half of all customer interactions will be managed via robotics and AI automation within the next 12 monthsKey enablers to fuel your engine Choreographed=Connected IndustryMomentum to digital vitality is accelerating Copyright NTT Ltd.|52022 Connected Indus
20、try Report How a post-pandemic world re-energizes innovation and impacts business outcomesWe recently asked CEOs how well their organization was able to pivot its strategy in response to the pandemic.Only half strongly agreed that they were successful.And now,as they look to a future beyond the pand
21、emic,their top business drivers in the coming 18 months are improving agility,resilience and the businesss ability to respond to change.With this,their focus on technology enablement has intensifjed,with 95.4%saying that their organization has become more reliant on technology since the start of the
22、 healthcare crisis.This is a sentiment thats echoed by those working in business and IT roles:62.3%of CIOs agree strongly that the pandemic has had a transformational impact across the entire organization.89.2%of business and IT leaders agree the pandemic caused signifjcant changes to their operatin
23、g processes.91.4%agree that now enabling business effjciency is a key driver of their technology strategy(with 49.2%agreeing strongly).Yet only two in fjve strongly believe they have optimized solutions available to meet the organizations immediate objectives.Theres a clear gap between aspiration an
24、d execution ability.Before having the appetite to imagine the art of the possible and operationalize their vision,organizations need to adjust their mindsets and consider how they engage in ongoing innovation conditioning.Business outcome areas driving the quest for digital vitality 91.7%agree(55.3%
25、strongly)that innovation and access to advanced technologies,including AI,IoT and ML are key to their technology strategy.But just 47.7%of CIO/CTOs strongly agree that their organization is proactive at managing its technology infrastructure.Research undertaken by NTT,as well as our conversations wi
26、th clients indicate that now,their priorities commonly fall into one of eight business outcome areas:Copyright NTT Ltd.|62022 Connected Industry Report Our research evidences that attention is now less on cost reduction and more on experience-based outcomes that will drive more sustainable revenue a
27、nd increased long-term profjtability and business resilience.Figure 3:Less than one in three organizations believe their customers would rate their CX as excellent How do your customers rate your CX capability?n=1,359 Copyright NTT Ltd.|62022 Connected Industry Report Copyright NTT Ltd.|72022 Connec
28、ted Industry Report A look at the emergence of the Connected Industry Historically,Industry 4.0 was represented by rapid change in manufacturing operations productivity and quality,powered by digital connectivity between machines.Now,investment in the interplay of data,5G connectivity and operationa
29、l intelligence is essential to achieving high-performance outcomes across multiple sectors beyond manufacturing including the public sector,like cities and schools.The benefjts derived from the next generation of of Industry 4.0 solutions are also expanding to healthcare,energy,logistics and resourc
30、es.These industries have new opportunities to create value by connecting people,companies,customers,devices,machines,platforms,systems and sites by capitalizing on the rise of IoT,edge-to-cloud,5G connectivity,data management,AI and ML and security.When these technological advances are united in a p
31、hysical-virtual ecosystem,they hold promise to provide solutions to new business,social and environmental challenges and unleash unprecedented human creativity and innovation.This is the world of the Connected Industry.Sustainability an underlying imperativeHybrid operating models have introduced ne
32、w challenges to traditional and physical workplace sustainability initiatives,but our research indicates many organizations are stepping up focus and efforts to drive positive change.Almost two-thirds(61.4%)of CEOs say theyre aligning business and workplace strategies to the UNs Sustainable Developm
33、ent Goals.Energy effjciency and digitization to reduce carbon footprints are among the top priority areas informing organizations focus on sustainability.Source:NTT Ltd,2021 Technology Strategy ResearchEnhancing industrial competitiveness;improving peoples livesManufacturing and healthcare are two i
34、ndustries that are emerging as Connected Industry lighthouses,illuminating whats possible and critical.In the realm of manufacturing,humans and machines are working cooperatively on the factory fmoor in ways never before imagined.Together,theyre streamlining and accelerating the manufacturing proces
35、s to deliver exponential output,quality,effjciency and sustainability gains.This allows manufacturers to ensure the highest standards of plant safety while reducing their power consumption and minimizing carbon emissions across the value chain.More advanced automation and intelligent systems are als
36、o transforming the healthcare experience for providers and patients alike.Now,its possible to uncover data insights that deliver improved quality,drive productivity,increase cost-effectiveness and ensure optimum care reliability at a time where skills in the industry are scarcer than ever.And all th
37、is isnt just happening in buildings and sites.As organizations in these sectors revisit their policies given changing workstyles,the technology dynamics have expanded further,and they now also need to securely support a range of employee profjles and work location preferences.Thats still a challenge
38、 for many,with just 54.6%of organizations currently saying their employees have access to technology that fully enables and augments hybrid workplace performance.Yet only 2 in 5 strongly believe they have optimized solutions available to meet the organizations immediate objectives.Theres a clear gap
39、 between aspiration and execution ability.Copyright NTT Ltd.|82022 Connected Industry Report The quest for digital vitality The challenge in achieving true digital vitality is nimbly choreographing the dynamics between the physical and digital worlds focusing on the interplay between data,5G connect
40、ivity and intelligence.Only 48.3%of CIOs say that the organizations overall technology strategy is fully aligned with the businesss strategy needs.30.8%of CIOs say lack of strategic vision/leadership is a main cause of misalignment.True digital vitality will remain out of reach if its approached in
41、an unstructured and uncoordinated fashion.Only once theres clarity and alignment among all stakeholders will it be possible to navigate the innovation roadmap.Thoughtful,creative and iterative use of technology is the path to overcoming digital fatigue,breaking boundaries and cultivating digital vit
42、ality.Its the key to simplifying the ecosystem and connecting all the moving parts coherently.Compiling and diligently following a structured digital playbook will earn you the right not just to play,but to win.Industry 4.0 traditionally characterized by rapid change in manufacturing operations prod
43、uctivity and quality resulting from the integration of new technologies IoT,Cloud Computing,Analytics,AI and ML.COVID-19 has accelerated digital saturation across communities,businesses and countries making the interconnection between people,machines,devices and places ever tighter across all indust
44、ries.Investment in the interplay of data connectivity and operation intelligence is ever more critical to high performance outcomes beyond industrial sectors expanding across to logistics,energy,resources,healthcare and cities.Across all industries,enabling technologies and approaches such as Privat
45、e 5G,IoT,data management,AI and ML are rising to the top of strategic digital transformation agenda.1234Why Connected Industry Copyright NTT Ltd.|82022 Connected Industry Report CIOs globally rank digital transformation results as the#1 indicator of strategic performance.Source:NTT Ltd,2021 Technolo
46、gy Strategy ResearchConsiderations for mastering the digital physical choreographyAs they set out on their journey to achieve digital vitality,organizations need to be mindful of the potential risks and dependencies.With everything now so interconnected,if one part stops or fails,everything in the f
47、abric or chain could potentially be disrupted.Its a team sport in the executive suiteMany organizations are also struggling to understand how best to align internally around priorities at the C-level to appropriately evolve their digital transformation blueprint.Are there competing priorities among
48、stakeholders?Aside from the CEO,what do the CIO,COO,CFO,CDO and CMO specifjcally care about?Whats top of mind for leaders in the digital,strategy and innovation offjces?Does everyone have a clear and common understanding of what we mean by value and priorities?Is it profjt?Compliance?Risk mitigation
49、?Talent retention?Digital fatigueAt the same time,in most organizations,theres a degree of digital fatigue the pandemic forced people and businesses to invest funds,energy and processes into digitalization.Many organizations are asking themselves,How do we sequence and navigate all of this?As we com
50、e up for air,how do we adopt and adapt to the huge enterprise investments that have been made in technology?Copyright NTT Ltd.|92022 Connected Industry Report The technology engines of digital vitalityThere are three steps to achieving business outcomes with IoT:First,digitizing the physical environ
51、ment or the digital edge(collecting your data)Next,contextualizing and analyzing your data(turning it into trusted,useful information)Digitizing the physicalAn example of digitizing the physical would be setting up an environment sensor that measures temperature/humidity or air quality or a smart me
52、ter that transmits readings and eliminates the need to have a person read it,write it down on a piece of paper and then input it into a system.Then theres the Internet of Everything Else,which is about connections between machines,sensors and all manner of other devices.One key element of connected
53、industries is the integration of traditional operational technologies(OT)with IT.Organizations in all industries are looking for ways to use IoT to address key priorities such as reducing cost,improving sustainability,ensuring compliance,improving customer experience and ensuring worker enablement a
54、nd safety in a low-touch,automated fashion.Technology is the engine that integrates the physical and digital worlds across industries globally:people,devices,machines and places.According to NTTs recent survey of IT decision-makers and infmuencers,the pursuit of digital vitality shows up in an incre
55、asing interest in key technologies.Right now,CIOs top areas of focus to enabling future technology and business strategies and their key existing priorities are:IoT Edge-to-cloud Mobility(including 5G connectivity)Data management(visualization and analytics)AI and MLAdditionally,optimizing cloud sol
56、utions,including edge-to-cloud strategies,ranks as the CIOs number one priority of existing technology initiatives.Well explore these transformative technologies and some key use cases in the sections that follow.CIOs rank IoT as the#1 technology priority to improve customer experience.Source:NTT Lt
57、d,2021 Technology Strategy ResearchAlmost 2 in 5 IT teams are already leveraging IoT as part of a data capture and customer intelligence program.Source:NTT Ltd,2021 Technology Strategy ResearchTo transmit the data on the digital edge,there are multiple connectivity options such as Private 5G,4G,LPWA
58、N,Wi-Fi,Zigbee,etc.The key is to adopt the right technology option(s)for the environment(e.g.,factory,mine,hospital)and the use case requirements(e.g.,the need for a long battery life or bandwidth-intensive video.)This enables a wide range of use cases,including everything from simple sensors that m
59、onitor whether a door is open or closed,automated robots and vehicles to computer vision for monitoring machine defects,for example.Off-site options that extend to downstream elements and allow you to connect and gain visibility of your wider supply chain include fmeet management and asset tracking
60、technologies,LTE sensors and public 5G connectivity.Once these sensors have gathered data on your behalf,they need to automatically transmit it via a network.But at this stage,all you really still have are discrete data points:Youve used X gallons of water this month;the boiler is running too hot;yo
61、ur metal cutting machine will need a new blade next week;this is where your container is in the middle of the Pacifjc Ocean.IoT Connected industries come in two forms:We have the Internet of People(where we connect with one another by talking on the phone,messaging or through social media and other
62、digital channels).Copyright NTT Ltd.|102022 Connected Industry Report Adding the contextSo,the next step is to add some context to this raw data to turn it into information that makes sense and that you can trust by analyzing it either at the edge(where its collected)or after transmitting it to the
63、cloud(either public or private).The explosion of data makes the edge more important in the age of the Connected Industry.A typical smart factory generates fjve petabytes of data a week and this will only increase in the near future.A clear strategy on what should be processed at the edge versus what
64、 needs to go to the cloud needs to be established.Once the data is in the cloud,it needs to be fjltered and contextualized to convert it into trusted information.Data is more powerful in the presence of other data and combining various inputs such as temperature sensors with door open/close sensors
65、and weather data can be more useful in understanding,for instance,that a loading dock door has been left open during August in Texas and the temperature is quickly rising in a perishable food storage facility.Taking actionOnce you know what it makes sense to focus on,its no good if you simply sit on
66、 that information.To use an example from our personal lives:if you get information that its going to rain heavily this weekend,your life will be easier if you make a point of pulling out your umbrella and putting it in your car or letting your friends know that youll be postponing your Sunday barbeq
67、ue.Turning data into action requires integrating it into other systems.For example,if you get an alert that theres a water leak in your basement,you need to log a call or raise a trouble ticket with your building maintenance team.In the industrial context,this would require automatic integration of
68、an alert with a case management system such as ServiceNow to ensure an imminent technical failure gets attended to as a priority before it results in unwelcome shop fmoor downtime.While the capabilities of IoT are well accepted,the challenge is to have a clear business outcome and return on investme
69、nt.This is what makes the upfront strategy so important.Does putting a sensor on an exhaust fan to see if its working really offset the labor required to walk by and inspect it manually?It would if there were hundreds of them on a rooftop requiring a master mechanic to spend half his day doing an in
70、spection when youre short on technical personnel.IoT connectivity is a top 5 focus consideration for refreshing network infrastructures.Source:NTT Ltd,2021 Technology Strategy ResearchNote that the end user has to be at the center of the solution,so human-centric solution design is a necessity.How w
71、ill the user interact with the information?Will they be overwhelmed with having to open another app or screen on their laptop or phone?Does the solution consider accessibility for diverse workforces(ages,language,etc.)?The solution doesnt end with the deployment.As part of the agile innovation appro
72、ach,you need to review whether its delivering on your stated business objectives.Have your assembly line downtime levels decreased?Is your occupational safety record improving?How are you tracking in terms of your facilitys carbon footprint?Data is more powerful in the presence of other data and com
73、bining various inputs such as temperature sensors with door open/close sensors and weather data can be more useful in understanding,for instance,that a loading dock door has been left open during August in Texas and the temperature is quickly rising in a perishable food storage facility.Copyright NT
74、T Ltd.|112022 Connected Industry Report Securing the edge by design The more devices you introduce into your environment,the greater your level of potential vulnerability and risk.So,the end-to-end solution should have security and privacy by design across all layers.In addition to ensuring your sec
75、urity procedures and protocols extend all the way to the edge,its a good idea to consider Private 5G connectivity,given that its inherently more secure.Unlike traditional Wi-Fi networks(which only require a password to access),only users with an authenticated SIM card can log on to a Private 5G ente
76、rprise instance.In healthcare facilities,its critically important to shield life-saving equipment and devices from cyberattacks.But other industries are also at risk.For example,imagine that you have an industry-grade metal stamping machine in your manufacturing facility.Naturally,its vital that the
77、 machine is shut down securely when your maintenance team goes in to clean out the residual metal chips at the end of every day.You wouldnt want to even contemplate the consequences of a malicious actor gaining access to your network,turning on the machine and causing a potentially devastating indus
78、trial accident.Edge-to-cloudThe rise of connected machines and devices,a distributed workforce and new digital customer channels has seen huge strides towards edge devices.Workloads and data processing are now also moving to the edge.The challenge is to connect edge devices and things(within smart w
79、orkplaces,smart hospitals,smart manufacturing),then connect the edge to the cloud and then into and across the different clouds.All while ensuring security and governance,either at the edge,in the data center and in the cloud.Orchestrating this requires three essential network modernization consider
80、ations:1.Connecting within the cloudWhile cloud has emerged as one of the biggest digital transformation enablers,its also challenging to connect to and operate as part of a cohesive IT infrastructure.The myriad of public,private and on-premises platforms hosting internal and external applications,a
81、s well as huge volumes of data,causes many headaches.The same can also be said for the infrastructure that supports applications,which enables them to run successfully and to be consumed by users wherever they are.A poorly architected and managed network will lead to failure,irrespective of how good
82、 the application or cloud platform is.To be successful,the right thought processes around cloud are required.It isnt simply an execution venue for your applications;its an operating model.Copyright NTT Ltd.|122022 Connected Industry Report Network technology,management techniques and fjnancial model
83、s have evolved dramatically since the advent of cloud.And what worked pre-cloud in the era of non-programmable infrastructure isnt going to cut it in todays cloud-based,programmable infrastructure environment made up of software-defjned architecture,platform delivered management services and automat
84、ion.Network modernization and optimization is a signifjcant opportunity to improve how your network underpins your entire environment and enables your business outcomes.2.Connecting the edge to the cloudAs more applications,users and devices utilize cloud and connect to your network,the less traditi
85、onal WAN infrastructure is able to cope.Its under intense stress and unlikely to handle the volume of traffjc generated by cloud services or the performance needed by real-time applications.In todays modern,software-driven business environment,agility,scalability and better user experiences are non-
86、negotiable.A network under pressure can lead to a combination of rising costs,poor visibility and inadequate performance.Moreover,as traffjc patterns go directly to the internet or cloud,rather than through the traditional data center,outdated components and software within mature WAN infrastructure
87、 provide an easy opportunity for online attackers to breach networks.Implementing a software-defjned network,for example,can support your new world of work by virtualizing connections between systems and networks,replacing physical connections with software.Its agile enough to underpin your organiza
88、tions cloud-fjrst approach to applications,as well as the varying data sovereignty,application performance requirements and diverse traffjc types you require.A properly implemented SD-WAN applies software-defjned techniques across your entire global WAN network infrastructure to create a fmexible,se
89、cure overlay network.3.Connecting within the edgeThe continued explosion of data and devices,coupled with mobility,immersive collaboration,video,IoT and big data trends has placed greater pressure on networks and is why were seeing more and more organizations rearchitecting their campus and edge net
90、works.This provides an opportunity to consider new technologies and techniques like automation,assurance and 5G and how they could deliver a more effective network platform.The use of cellular technologies is well known and growing rapidly for IoT solutions,but there are some use cases for broader u
91、se of cellular,and in particular,Private 5G.And while there are cost,performance and management factors to consider,more and more,were seeing both Wi-Fi and 5G work together to provide 5G connectivity for their respective use cases but working together seamlessly.Well discuss 5G in more depth in the
92、 next section.Copyright NTT Ltd.|132022 Connected Industry Report 5G connectivity agree(51.4%strongly)that harnessing 5G technology is critical to enabling the organizations digital transformation strategy93.1%agree(40.7%strongly)that leveraging private 5G technology is a strategic priority for seni
93、or leadership92.1%agree(51.9%strongly)that 5G will become a critical part of operations in the next 5 years93.6%Private 5G networks are deployed entirely on the enterprise side.Spectrum needs to be allocated to the enterprise,which is allocated by a countrys regulatory authority body.Source:Economis
94、t Impact Executive Survey Report,Sponsored by NTT5G deemed crucial to enabling digital transformation 5G connectivity is about the network,whether that be a traditional WAN or LAN,Wi-Fi,or 5G and Private 5G that connects all IoT devices and transfers the data they generate.First,a closer look at 5G
95、and Private 5G connectivity:5G is particularly effective in managing the handover between access points.For example,the typical handover between two wireless access points is several seconds,possibly up to 10 or 20 seconds.With a 5G network,the process happens in less than 10 milliseconds.This is ob
96、viously advantageous when youre running mission-critical applications that require excellent quality of service or if youre running time-sensitive applications.Exclusivity and controlPrivate 5G networks are deployed entirely on the enterprise side.Spectrum needs to be allocated to the enterprise,whi
97、ch is allocated by a countrys regulatory authority body.Availability of spectrum and its frequency ranges differ across countries.Once spectrum is allocated or made available,the enterprise is then the only body authorized to broadcast on their allocated range,and no other entity will have access to
98、 it.Essentially,Private 5G networks act as an extension of the enterprise LAN network that uses 5G technology to enable that extension and connect users and devices to that LAN.The network is completely under the control of the enterprise,and all data stays on site and all existing enterprise securi
99、ty policies and procedures are applied to the 5G network.This is in contrast to telecoms networks that are generally designed to support larger groups of users with diverse needs.Copyright NTT Ltd.|142022 Connected Industry Report There are compelling reasons to consider a Private 5G network in indu
100、strial environments.First,they offer a means to add an additional layer of security to facilities.As we touched on earlier,not only is 5G inherently more secure than other,more traditional forms of connectivity such as 4G and Wi-Fi,its also easier to integrate with more modern security technologies.
101、5G is a powerful option for large outdoor and indoor areas,such as factories,warehouses,shipping ports,mines and certain healthcare facilities.Such environments are heavily mechanized and dense with IoT devices,many of which are highly mobile.Then there are the range benefjts of 5G to consider.For e
102、xample,in manufacturing,5G could provide better coverage in locations where heavy machinery may interfere with Wi-Fi radio frequency signals or large-scale sites such as airports and open cast mines where consistent coverage is neededPrivate 5G in actionLets explore some of the use cases for Private
103、 5G in industrial settings:In distributed factory environments,many workers move large distances as they perform their tasks,often using mobile devices,such as tablets,to monitor their orders and workfmows.Many of the IoT devices in these environments run on machine vision-enabled applications.Some
104、will be devices that monitor equipment and machinery effjciency,output and quality.Others may be ones focused on health and safety,continually scanning the environment to ensure workers are wearing the correct personal protective equipment such as hard hats and safety boots and vests,issuing automat
105、ic alerts in the event of non-compliance.They all generate huge amounts of data including continuous video which needs to move reliably between machines and into the cloud for processing.Then it needs to be fed into AI and ML systems to drive automated workfmows and predictive machine maintenance to
106、 prevent critical outages.In the realm of manufacturing and agriculture,its becoming commonplace to use autonomous guided vehicles(AGVs)or robots to perform mundane,repetitive or potentially dangerous tasks instead of humans.5G is a powerful option for large outdoor and indoor areas,such as factorie
107、s,warehouses,shipping ports,mines and certain healthcare facilities.Such environments are heavily mechanized and dense with IoT devices,many of which are highly mobile.Copyright NTT Ltd.|152022 Connected Industry Report Enlisting remote support from engineers and subject matter experts is also growi
108、ng in popularity in many industry environments.Technologies such as augmented and virtual reality can accelerate the execution of remote technical maintenance,repairs and auditing.Its possible for on-site technical personnel to be assisted by remote colleagues,who can see the status of the activity
109、in real-time but never need to physically visit the site themselves.In healthcare settings,large volumes of data need to be moved from scanning devices and equipment into a cloud environment.There,AI and ML algorithms(rather than physicians)can perform the fjrst-level analysis of X-rays and other di
110、gital images,which speeds and simplifjes the process of providing patients with a medical diagnosis.None of this can happen without reliable,low-latency and high throughput data connections that have an extensive range and are supported by robust SLAs such as that offered by Private 5G.Almost one in
111、 three organizations(30.1%)have implemented or are piloting Private 5G networks;another 13.9%are considering it.Two-thirds(66.6%)plan to have implemented Private 5G network within the next 18 months.Over half(52.4%)have opted and/or will opt for an outsourced private network,with most leaning toward
112、s a managed services provider.Source:Economist Impact Executive Survey Report,Sponsored by NTTCEOs rank mobility including 5G connectivity as a top 3 technology priority to help enable future technology and business strategies.Source:NTT Ltd 2021 Technology Strategy ResearchA differentiator,thats be
113、coming an industry standardThe case for 5G and private networks agree(44.9%strongly)that organizations leveraging 5G will have a competitive advantage in the industry 93.0%agree(45.3%strongly)that private 5G will be an industry standard within 5 yearsagree(40.7%strongly)that private 5G networks are
114、a substitute for Wi-Fi networks92.1%85.6%Source:Economist Impact Executive Survey Report,Sponsored by NTTSource:Economist Impact Executive Survey Report,Sponsored by NTT Copyright NTT Ltd.|162022 Connected Industry Report Data Intelligence When we make payments,we expect them to happen instantly the
115、 days when we accepted that it might take a few days for a payment to clear are long behind us.However,many of our enterprise data management tools and teams havent yet moved to true real-time;theyre still working in a batch model.So,now organizations need to uplift their data management capabilitie
116、s from both a tools and skills perspective.Organizations are failing to leverage modern data analytics systems for differentiating intelligenceOf organizations have access to interaction analytics(e.g.speech/text patterns)34.5%of organizations have access to Big Data analytics(bining data from all s
117、ources)43.1%Are using AI systems to capture and interpret customer intelligence30.5%Of organizations have access to sentiment analytics(incl.psychology/emotional movements)29.1%The vast majority(92.4%)of businesses now say data analytics is important to the organizations technology strategy.Source:N
118、TT Ltd 2021 Technology Strategy ResearchSource:Economist Impact Executive Survey Report,Sponsored by NTTThe increasing use of audio and video devices,automation and the growing instrumentation of industrial enterprise facilities mean that the amount of data theyre generating continues to grow expone
119、ntially.Most organizations collect data from devices from many different vendor solution sets,each serving a different internal line of business or functional area.Now,the question is how do you give context to your data sets,merge them with other internal systems such as your ERP and potentially al
120、so those of external partners or suppliers and then identify the correlations between whats happening in different parts of your factory fmoor,mine site,shipping port or healthcare facility?Data management,analytics and visualization have been around for some time,but theyve largely been carried out
121、 in non-real-time.The true real-time imperativeThe defjnition of real-time data in many enterprises has evolved from monthly or weekly reports down to daily and sometimes multiday updates driven by regular batch updates.But today,thats too slow.Were living in a world that requires a true real-time e
122、nterprise especially in the industrial data space.One of the drivers for true real-time is customer demand.We live in an instant economy.We all use our smartphones to purchase goods and services and we expect every part of the supply chain to work seamlessly behind the scenes to ensure our orders ar
123、e swiftly processed and fulfjlled.Copyright NTT Ltd.|172022 Connected Industry Report Continuous intelligenceGartner has coined the term continuous intelligence to describe this state.Its understood as an ongoing stream of intelligence(as opposed to just analytics or data)thats being updated 24/7 an
124、d allows organizations to act on things that are happening within their operations using advanced automation and with a lower requirement for human intervention.Not all industries are there yet.Many organizations are still running on-site operations control centers that require operators to walk the
125、 fmoor and check different sensors and machines and manually take measurements.The model were moving to is one where people can log in from anywhere at any time to see the real-time status of the organizations operations.But while the enabling technologies are here,the skills required to understand
126、and work with them are scarce in the market.Its diffjcult for someone who has worked in a traditional batch data integration and management role within the walls of an enterprise data center to transition into a true real-time operational environment.Security and compliance also need a rethink in th
127、is new data management paradigm.Once you start capturing more data in completely new locations,you increase your potential attack surface.Security:beyond the fjrewallAnd while enabling easy,remote and real-time access to enterprise systems from anywhere in the world delivers more fmexible options in
128、 managing your operations,it can potentially introduce new security and compliance risks.If an unauthorized party were to successfully access that environment,they could also get full access to all that information from anywhere in the world.Previously they may have needed to compromise physical acc
129、ess controls and break into a building located at an enterprise site.Right now,data privacy and compliance are the top challenges impacting data analytic capabilities and just 47.0%of organizations say they can access the required analytics on technology and security management performance.Here agai
130、n,the skills required to oversee this new operational model and plug any security gaps are hard to fjnd.Most data professionals are accustomed to working within the traditional enterprise fjrewall,which,when correctly confjgured and managed,provides a strong line of defense.Thus,security has never b
131、een a huge area of concern for data management professionals in the traditional operations model.But once we start extending data management beyond the enterprise fjrewall and out into the fjeld or onto the factory fmoor to gather and process data as well as to and from the cloud security needs to b
132、e fundamentally reviewed.Now,organizations need to architect for security from the ground up.This includes establishing precisely what data your machines and devices are capturing,which data you really need to use and which data should(and should not)pass through different parts of the environment.D
133、ata management and security teams need to work together more closely to identify potential vulnerabilities and develop new risk mitigation and data governance strategies.In most cases,this introduces a signifjcant training and upskilling challenge.Its a complex one to solve and many organizations ar
134、e looking to engage with a managed services provider with the right level of experience in securing this new data management model.Right now,data privacy and compliance are the top challenges impacting data analytic capabilities and just 47.0%of organizations say they can access the required analyti
135、cs on technology and security management performance.Copyright NTT Ltd.|182022 Connected Industry Report CEOs top 3 benefjts of AI and robotics1Improved effjciency(core business process automation)2Improved analytics 3Increased speed of contact resolutionAI and ML meet DevOpsHowever,those activities
136、 still tend to be somewhat niche.Too often,a single specialist performs the task in a development environment or even on their own laptop,and theyre the only one who knows how to execute it.This makes the intelligence diffjcult to operationalize and embed in the entire enterprise data pipeline.To ad
137、dress the problem,theres increasing attention on AI-Ops and ML-Ops,which essentially bring many of the concepts of DevOps to bear on the worlds of AI and ML.The outcome is a model that can be embedded in the data pipeline that nobody then touches it runs in the background day in and day out.More tha
138、n two in four(41.9%)of CIOs list lack of skills(e.g.,data science/programming capability)as a main challenge.Source:NTT Ltd,2021 Technology Strategy ResearchAgain,this introduces a resource challenge because enabling this type of work requires a different type and combination of skillsets,including
139、data engineering,data science and DevOps.If this;then thatThe true value is realized when you plug these intelligent capabilities together and turn them into action within your enterprise systems.Having predictive,real-time if this;then that intelligence helps your drive the operational output,quali
140、ty and effjciency outcomes youre seeking.Lets consider how this plays out in an industrial setting.It could involve automating the process of making small adjustments to certain parameters on how machines are operating.It might be the ability to automatically trigger a service call to send out a tec
141、hnician to make a change that needs manual intervention.Perhaps its an auto-generated alert to a shop fmoor operator to go and take a closer look at a piece of equipment.Or it could be the ability to fmag the fact that a detected outage is going to create a downstream supply chain challenge informat
142、ion that can be quickly communicated to those responsible for the affected downstream areas so they can proactively adjust or compensate for the interruption.In this model,machines and humans work symbiotically to deliver maximum speed and effjciency each performing the tasks to which theyre best su
143、ited.Achieving a fully optimized environment takes time and iteration.Step one on the agile innovation curve is monitoring your IoT environment to gain visibility of your operations.Step two involves doing some data analysis and trying out ways to optimize performance based on what you can see.In st
144、ep three,you start to use some AI and ML to make those if this,then that predictions and use them to initiate automated actions.And step four is enabling new products and business models based on data,AI and automation.Source:Economist Impact Executive Survey Report,Sponsored by NTTArtifjcial intell
145、igence and machine learning As we touched on earlier,in the new,connected industrial world,one of the most pressing challenges is making your AI and ML operational in true real-time using your data pipelines.Now,data scientists must use data sets to build predictive models that can surface useful pr
146、edictions on performance or outcomes.Copyright NTT Ltd.|192022 Connected Industry Report If youre setting out on this journey,be mindful that it may not be possible to jump straight to step four.Evolving capabilities over time will build the confjdence of all the affected stakeholders in the busines
147、s and the wider supply chain ecosystem to ensure that everyone is comfortable that the ultimate automation is indeed going to deliver the desired outcomes.More than one in fjve organizations say robotics/AI are delivering beyond expectations for leaders is over 1 in 4.Source:NTT Ltd,2021 Technology
148、Strategy ResearchBe discerning with data;tune the machineIts also important to be discerning with your data.Machine learning models need a level of expert input and tuning to defjne the most useful information and how it should be used.We cant assume that if we simply throw enough data at it,the mod
149、el will fjgure it out.You need to curate the data,tune the machine learning models and put some guardrails around their behavior to get the optimal outcomes.Spotlight on:healthcare and manufacturing The pandemic advanced the advantages of Industry 4.0 enablers into other industries.When it comes to
150、comparing progress towards digital vitality in different sectors,our experience and recent conversations with clients indicate that manufacturing and healthcare are taking the lead and transforming fastest.Thats because digital technologies are solving some of the salient challenges that COVID-19 in
151、troduced for these two verticals.For example,in healthcare,remote medicine is being used to address skill shortages and automation of recurring tasks provides a much-needed path to free up time and focus of providers on care and improving the patient experience.In factory shop fmoors,robotics is sav
152、ing man-hours and reducing energy consumption as well as CO2 emissions.Not only do smart digital devices make work happen faster and more accurately,but theyre also inherently more robust and easier to maintain than traditional machines and tools.Now,the requirement for these assets to be shipped to
153、 facilities to be upgraded or reconditioned,thanks to the software embedded in them.Copyright NTT Ltd.|192022 Connected Industry Report Copyright NTT Ltd.|202022 Connected Industry Report To enable applications such as augmented reality at our mining and processing sites we require widespread,high-s
154、peed 5G connectivity.A private 5G network is a great way we can do this cost-effectively and NTT was our first choice to pilot a design,prove the technology and show the value.With a 5G network were able to continue to seek out innovative solutions to some of our most pressing challenges.Chuck Holle
155、y,Global Manager of IT Network InfrastructureHarvesting data5G connectivityAI and MLIoTCloudahead of global benchmarks on prioritising cloud solutions in the next 12-18 monthsahead of global benchmarks on developing IoT sensors to enable future business and technology strategiesahead of global bench
156、marks on developing AI and ML to enable future business and technology strategiesahead of global benchmarks on developing mobility(incl.5G)to enable future business and technology strategiesahead of global benchmarks on developing data management(incl.visualization&analytics)to enable future busines
157、s and technology strategies20.3%8.8%22.2%14.0%13.2%Manufacturing outperformed global benchmarks on successfully pivoting strategy in response to the pandemic by 10.5%.Manufacturing is taking the leadOrganizations are failing to leverage modern data analytics systems for differentiating intelligence
158、Copyright NTT Ltd.|212022 Connected Industry Report Designing winning solutions Just 48.3%of CIOs say that their organization has the required IT vision to deliver against the business strategy.Source:NTT Technology Strategy Research,Jan 2021The shortage of skilled workers impacts productivity but a
159、lso makes it diffjcult for organizations to transition quickly to new technologies.Advancing digital transformation is forecast to accelerate the impact and absence of technology capabilities in the next two years.Organizations currently anticipate a need for new skills in the following areas:Cybers
160、ecurity/threat intelligence 63.3%AI/ML 59.9%say skill needs will increase Data scientist/analyst 56.0%No surprise then that organizations are prioritizing partnering.From transaction to trustNTTs recent research reveals that 92.2%of organizations agree that a trusted technology partner is a key foun
161、dation for technology strategies.But what is a trusted partner?We believe the dynamics of the most mutually rewarding client-service provider relationships include a move beyond transaction to trust.Just 43.3%of CIOs agree strongly that technology partners understand their business strategy and what
162、 they are trying to achieve.Source:NTT Ltd,2021 Technology Strategy ResearchWe prefer to speak of a conditioning partner.An independent third party that manages the conditioning for their client to achieve or maintain high performance as an enterprise by staying on top of their communications,5G con
163、nectivity and data intelligence game.Think of it this way:think of an elite athlete from any sport that you follow or might play yourself.Even when theyre breaking world records,they still have their elite coaches with whom they regularly engage to learn the best tactics to deploy to drive consisten
164、tly high performance.Such a coach is responsible for staying up to date on the latest in muscle mechanics,rehabilitation and nutrition,etc.all the elements that come together to ensure optimal performance while considering all the possible outcomes.So,a conditioning partner doesnt just focus on the
165、deployment of technology or engage in transactional outsourcing.They focus on ongoing,iterative and agile co-creation of value with their client,coordinating available leading digital technologies.Advancing your digital vitality means exploring the art of the possible through collaboration with prov
166、iders that are committed to your journey via a thoughtful,pragmatic roadmap all with a diligent focus on the outcomes for the business.Just consider this statistic:Only 20.6%of organizations state that they have optimized digital transformation.But at NTT,we take the view that theres no such thing a
167、s an optimized digitally transformed state.Its an ongoing and iterative journey.And that means that high performance comes with ongoing conditioning.The digital transformation that advances the high-performance state is not an end point.Top 3 priorities when making IT decisions:1Security2Innovation
168、level approach(enabling digital transformation)3CostsSource:NTT Ltd,2021 Technology Strategy Research Copyright NTT Ltd.|222022 Connected Industry Report NTTs approach to powering digital vitalityMuch more,we continue to witness a delicate choreography which sequences many changes in a short time wh
169、ile maintaining balance with day-to-day operations.An important part of this exercise is assessing our clients current digital physiology across multiple operational dimensions and how this informs the ways they can harness key technologies what we call our Digital Vitality Index.The Digital Vitalit
170、y Index illuminates the fundamentals of how and where the client has leveraged digital capabilities and processes,or their absence.Combining this baseline with the Agile Innovation Framework,we determine a viable path to achieving the clients objectives through mapping key technologies to relevant K
171、PIs.The framework charts a pilot-to-scale roadmap that demonstrates the value of a suite of technologies across a broader digital transformation strategy.As we conclude a successful pilot,together with our client,we develop industry Playbooks that inform the ways that relevant outcomes can be achiev
172、ed in additional sites or facilities across our clients global footprint.These Playbooks help our clients speed to market in deploying innovative technologies and processes to ensure that the initial investment optimally scales.The combined elements of this framework support the high-performance con
173、ditioning model we mentioned earlier where enterprises consistently and constantly manage applied innovation and track how digital capabilities yield critical business outcomes.NTT helps its clients master the choreography between the physical and digital worlds through an agile innovation approach
174、thats akin to high-performance conditioning.The foundation of our Agile Innovation Framework is an empathetic understanding of the situation our clients operate in and a shared vision of the goals theyre aiming for.Before any solution is considered,our agile innovation consultants explore current ch
175、allenges,business priorities and opportunities in workshops with our clients senior leaders,workforce and customers.By combining strategic top down-direction with a bottom-up approach,the team assures that interests are aligned,and a solid foundation exists for collaboratively implementing solutions
176、 that users love and make a real difference to the business.We often see that the focus topics have substantially shifted from what they were a year or two ago.We understand that the pandemic heightened the requirement for businesses to respond effectively to rapidly changing situations if they are
177、to survive and thrive in todays and tomorrows fmuid market environments.We also examine our clients operating models,seeking out opportunities to deliver value through connecting more devices and people,gathering more data and feeding that data into the relevant systems securely and quickly.There,it
178、 must be analyzed in true real-time and turned into prescriptive actionable intelligence that goes beyond merely boosting effjciencies but equally sparks ideas for innovation.We emphasize that the path to success is adopting emerging technologies while concurrently optimizing existing assets and inf
179、rastructure.Its not a simple lift and shift operation.Copyright NTT Ltd.|222022 Connected Industry Report The Digital Vitality Index illuminates the fundamentals of how and where the client has leveraged digital capabilities and processes,or their absence.Copyright NTT Ltd.|232022 Connected Industry
180、 Report Closing thoughtsBuilding and sustaining a thriving Connected Industry enterprise is both an art and a science.Global pandemics,political instability,sudden economic downturns,disruptions in the supply chain these events all carry the weight of the unexpected and not only impact ongoing opera
181、tions but also the transformation journey.Truly digitally vital organizations will continue staying ahead of the game despite changing world conditions.With the relevant enabling technologies ready to be accessed and a high-performance conditioning partner at their side,their transformation journey
182、will lead to new heights and new frontiers that advance prosperity for all.Earn the right to winSome organizations are more aggressively accelerating their digital modernizationLaggardsWhere do you want to be?Agree same,but see it as a part of a longer term 5-year planLeadersof CIOs believe emerging
183、 technologies,including IoT,5G,and edge computing,will have most impact on reshaping and improvement of their organizations CX capabilities in next 18 months45.2%46.5%Copyright NTT Ltd.|242022 Connected Industry Report List of contributorsRika Nakazawa Group Vice President,Connected Industry Devin Y
184、aung SVP,Enterprise IoT Products and Services Parm Sandhu Vice President,Enterprise 5G Products and Services Peter Gray SVP Advanced TechnologyAndrew McNair Director,Primary Research and BenchmarkingResearch methodology Insights driven by data Research approach The 2022 Connected Industry Report is
185、based on primary research data sourced via a random sample of online panel participants.All participants were decision-makers or infmuencers involved in shaping and design of their organizations technology strategy and/or private 5G network approach.The Report was formed around two research elements
186、.1.NTT Ltd,2021 Technology Strategy Research:conducted for NTT Ltd.by Jigsaw Research,an international strategic-insight agency with an exclusively senior team and compiled in three phases during 2021.Comprising more than 1,000 interviews,the sample spans more than 20 countries,14 industry verticals
187、 and was spread evenly across C-level,director/head of,and senior management roles.It includes executives and representatives from c-suite,technology,cybersecurity,and business operations.2.Economist Impact Executive Survey Report,sponsored by NTT Ltd:conducted by The Economist Group in late 2021.Co
188、mprised from 216 interviews,in 7 industry verticals,across four key markets.62.5%of respondents were from the c-suite,with 9.7%at EVP/SVP/VP and 27.8%from head of/director roles.The report is designed to offer context on the research data results as well as subject-matter insights and recommendation
189、s on best practices from people who work in the industry.These experts have a fjrst-hand view of how the industry is changing,where its headed and what this means for organizations.Copyright NTT Ltd.|24About NTTNTT Ltd.is a leading,global technology services company.To help our clients achieve their
190、 digital transformation goals,we use our global capabilities,expertise,and full-stack technology services delivered through our integrated services platform.As their long-term strategic partner,we help them enhance customer and employee experience,transform their cloud strategy,modernize their netwo
191、rks and strengthen their cybersecurity.And across their transformation priorities,we automate their business processes and IT,drawing insights and analytics from their core business data.As a global ICT provider,we employ more than 50,000 people across 57 countries,trading in 73 countries and delive
192、ring services in over 200 countries and regions.Together we enable the connected future.Visit us at services.global.nttResearch methodology Data integrity,validation and analysis are performed by our research partners in conjunction with NTT Ltd.s specialist in-house Primary Research and Benchmarkin
193、g Team.Data and outliers are validated in accordance with standard research industry rules,disciplines,and best-practice approaches.Research data All the 2021 NTT Ltd Technology Strategy Research data used in the 2022 Connected Industry Report can be accessed via our online Benchmarking Data Portal.
194、2022 Connected Industry Report The Economist data referenced in this Report is featured in an executive survey report developed by Economist Impactand is supported by NTT.The views and opinions expressed in that publication are those of Economist Impact and do not necessarily refmect the view and policies of NTT.