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1、How automation strengthens your corporate cultureHR leaders face multiple“moments of truth”throughout the employee journey.Learn how automation can help transform operations and drive employee engagementUIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 203 The competition to attract and r
2、etain staff04Momentsoftruth:firsttouchpoints06 Moments of truth:onboarding 07 Moments of truth:mentoring and development 08 Diversity09 Equality,equity10 Remote and hybrid work11 Data integrity,compliance12 Productivity and impact 13 New services,additional capacity,enhanced capabilitiesContentsUIPA
3、TH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 3As the Organization for Economic Co-operation and Development(OECD)observes,global employment rates are at an all-time high,intensifying the global search for talent,and HR teams are experiencing significant new pressures.Skills shortages,geo
4、political upheavals,and changed attitudes to worksignaled by the“Great Resignation”have combined to create a near-perfect storm.For example,while compensation remains the leading motivator for employment,todays potential new hires pay close attention to deeper,personal,considerations.In the past,emp
5、loyee experience was at least in part based on working at the office.In todays remote-working world,the companys brand values,sustainability,equality,equity and more,have become the most significant contributors to company culture.The competition to attract and retain staff“Employers are offering si
6、gnificant compensation increases to attract and retain talent in todays market.Our research1 has shown that in the U.S.,year-to-date salary increases have been more than 4%,compared to a historical norm of 2%.”Brian Kropp and Emily Rose McRae,Harvard Business Review.To reflect these changes and to a
7、ttract and retain people as effectively as possible,HR teams are looking beyond traditional ways of working,both inside the business and for recruitment programs.Multiple new technologies,including automation,artificial intelligence(AI),social apps and more,are converging to change the way we all wo
8、rkplaying a central role in the new employee-employer relationship.For example,in the finance department a McKinsey study2 estimated that for general accounting operations 12%are highly automatable and 77%are fully automatable.These dramatic gains release time for professionals to contribute their f
9、inancial skills to innovation and business development,and similar initiatives are emerging in HR,legal,logistics,procurement,and many other departments.From the specific HR perspective,there are many critical moments of truth that impact the total employee experience,creating inflection points that
10、 can strengthen or weaken the employee-employer relationship.For example,moments of truth occur during the initial talent search,recruitment,onboarding,ongoing development,diversity and inclusion programs,performance reviews,and more.Automation is a pivotal technology that streamlines and enhances t
11、he essential transactions within these moments,creating an experience that validates the employees decision to join an enterprise,fostering authentic engagement,and ultimately supporting the employees conscious choice to be loyal to their employer.According to a Bain&Company survey,58%of workers acr
12、oss 10 major economies feel the pandemic has forced them to rethink the balance between their work and their personal lives.The amount of time Americans spent working from home jumped from 5%to 60%in the spring of 2020.Bain&Company.UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 4When t
13、he talent search starts for qualified potential candidates,VPs of People Operations,Talent Acquisition,and Talent Management,understand that each interaction affects the future course of the employee relationship.Yet even as the HR team may have thousands of rsums to manage,candidates expect their o
14、wn personal,prompt response.Balancing the scale of operations with the desire to nurture the candidate experience is one of the key challenges for HR leaders.Automation can help,by handling and sorting emails,attachments,and rsums,dispositioning candidates,scheduling interviews,collecting feedback,c
15、rafting personalized,prompt responses to each candidate in your applicant tracking system(ATS),and providing analytical support for data-driven decisions.In addition,where candidates arent progressed,personal data is automatically deleted to preserve privacy and confidentiality.For example,algorithm
16、s review candidate rsums and generate scores based purely on employment criteria and applicant skills,without bias or prejudice.Automating this process helps to ensure compliance with equality legislation.Moments of truth:first touchpointsThe repetitive,yet essential,tasks that capture core data fro
17、m applications to build a qualified candidate pool are ripe for automation.With software robots built on a combination of AI and robotic process automation(RPA),HR departments can collect and read rsums,extract data,and post results to relevant systemstirelessly,24/7.For example,the National Personn
18、el Records team at the Irish Health Service Executive(HSE)handles more than 25,000 application forms every year,with a manual processing time of 9 minutes5.By deploying automation,the HSE has cut manual effort by 95%,removing more than 3,370 hours of thankless paperworkand improving accuracy,too.Ber
19、tie,as the HSE team calls its robot,works 24 hours a day,seven days a week.Kevin Kelly,General Manager(Digital Innovation)at Health Business Services,HSE,reports,“Hes now actually processing as many cases in one hour than we could previously in five days,and allows us to run the update weekly instea
20、d of monthly.As a result,we are increasing our efficiency and enabling hiring managers to get new recruits into post sooner.”“Hyperautomation provides tremendous opportunity to improve HR efficiency and reliability,particularly across transactions and workflows that are subject to errors,bottlenecks
21、,and delays.”David Cearley,Distinguished VP Analyst,Gartner.4UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 5Tasks within typical talent acquisition workflows can be similarly automated.Robots will send date-triggered reminders,parse replies,populate HR systems with extracted data,and
22、store documents.Prospective candidates will experience a standardized,organized,integrated process that completes tasks efficiently and effectivelya moment of truth that establishes their perception of the enterprise,clearing the way for the recruitment journey itself.In a global market competing vi
23、gorously for scarce talent,enterprises with automation in place report a decreased time-to-fill metric,enhanced candidate experience,improved accuracy,and a higher job conversion rate.For global enterprises,ensuring that the company reaches out and responds effectively over multiple time zones,and i
24、n many jurisdictions,can create unique challenges.Even tasks such as coordinating interview dates can take significant administration effort from candidates,managers,and HR teams.Classic repetitive tasks include posting the vacancy to multiple websites,sourcing through ATS for qualified candidates,v
25、erifying appropriate shared times and working days for interviews,keeping talent warm via constant communication,and answering tier I and some tier II candidate inquiries.By using AI to read,review,and extract data from candidate responses,and with robots taking the next process action,HR teams can
26、ensure that the recruiting journey flows as smoothly as possible.Automated systems read and score rsums without bias or prejudice,check that application forms have been fully completed,and arrange interviews with candidates that meet defined criteria.Where the robots are unable to progress the workf
27、low,candidates and managers are notified,making sure that nothing falls through the gaps.In a global market competing vigorously for scarce talent,enterprises with automation in place report a decreased time-to-fill metric,enhanced candidate experience,improved accuracy,and a higher job conversion r
28、ate.Candidates find that with automated administration tasks,the recruitment process focuses on the key factors that influence their employment choices,from compensation to brand values.UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 6Moments of truth:onboardingParticularly for large,gl
29、obal enterprises,onboarding new employees triggers a cascade of tasks that span departments,business units,and geographies.Employee data will be sent to or requested by payroll,IT,legal,training,and others.Over the critical first 90 days,the new employee will look for guidance,be assigned a mentor,a
30、sk for time with their new manager and team,and more.Ensuring consistent processes across the global organization for these employee touchpoints can be a complex and time-consuming process.Even a simple new account creation process is a high-volume activity for each new hire.While the organizing tra
31、nsactions behind these processes apply to every new employee,the tasks themselves are uninterestingperfect for automation.For example,UiPath created an unattended robot to act as an Onboarding Buddy for new hires,providing essential information to answer the usual startup inquiries,such as how to lo
32、g on to internal systems,access software and training resources,request holiday,or connect with HR about pay or personal development.The Buddy sends notifications about milestones,and helps orient new employees via Slack,SharePoint,chatbots,and other channels.Automation and AI help expedite the onbo
33、arding process,ensure easy and timely access to useful information,and enable teams in different business units and locations to function consistently and at their best.Companies deploying automation achieve 80%7 faster onboarding,and 40%8 increased HR capacity.For the employee experience,automation
34、 handles the nuts-and-bolts without waiting for manager or support desk availability,across time zones and geographies.With automation in support,the result is simplified onboarding,helping new hires to become fully productive team members sooner.“Growing competition for talent has put the future of
35、 work squarely in the spotlight for business leaders.Now is the time to focus the human side of work,which will allow leading firms to attract,develop and retain the workforce that is core to their future success.”James Root,Partner,Bain&Company and Co-Chair of Bain Futures,Bain&Co.6UIPATH.COM|HOW A
36、UTOMATION STRENGTHENS YOUR CORPORATE CULTURE 7Moments of truth:mentoring and development Motivations for work are changing.Gains in living standards over the past 150 years are allowing us to spend less of our time working and raising expectations about what a job should provide.While compensation s
37、till ranks among the top priorities for most workers,only one in five now rank it as the number one factor in a job with interesting work,job security and flexibility also among the most important priorities.Bain&Company.10Even for established employees,frequent questions and common activities occur
38、 across all HR,payroll,and benefit systems.Helpdesk digital assistants using RPA combined with AI can be designed and trained to handle a very high proportion of both internal and external inquiries.With transactional issues fully managed and their first 30 days behind them,employees will look to ma
39、ke the right connections,such as through Slack or Teams,and then learn to adapt and start delivering.Finding and matching employees with possible groups is well-suited to automation.Software robots can search employee skill sets,ensure possible mentors are located in an appropriate time zone,and sen
40、d and follow-up meeting invitations.For example,UiPath robots known as Athena and Avokudos,developed by the UiPath Culture team,show how an automation company deploys automation to streamline its HR experience9.Athena locates appropriate mentors for employees.Approximately 23%of UiPath employees sig
41、ned up to Athena within four months,and it soon became the standard mentor-matching service in 18 countries.Avokudos,a Slack-based employee recognition robot,is used by 40%of UiPath employees,providing gamified interaction to reward personal achievement through co-worker recommendation.After more th
42、an a year of production with Athena and Avokudos,the Culture team has generated detailed insights into usability,outcomes,and behaviors.Based on these experiences,the team is working on ways to encourage more adoption,increase motivation,and enhance personal skills and development.In addition,automa
43、tion services like Athena and Avokudos enable a standardized process and experience for all employees,in every business unit and geography,helping to encourage a consistent,productive company culture regardless of location.UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 8DiversityProspe
44、ctive and current employees are increasingly aware of corporate principles that affect their relationship to the company.Beyond the fine words in the mission statement,employees expect positive steps to establish a culture of inclusion and diversity.For example,services such as Glassdoor rely on the
45、 power of employee reviews,covering diversity,equality,equity,and much more.Additionally,the quality and volume of diversity communications and internal programs can be a leading indicator for an employee regarding how their company measures up to its peers and to the experience of friends at their
46、place of work.Likewise,the C-Suite is equally focused on diversity as a differentiator for talent and competitive edge.The Credit Suisse Research Institutes Gender 300011 report,September 2021,outlines a diversity premium,defined as a correlation between companies with greater gender diversity and s
47、uperior corporate and share-price outperformance.The September 2021 report highlights that the best-performing companies display superior diversity in both the boardroom and the C-Suite.By deploying AI and robotic process automation,human behavioral influences are removed from HR tasks and replaced
48、with clear,observable machine processes.Diversity opportunities start with talent-acquisition operations.Unconscious human bias that could impact recruiting decisions is,by definition,difficult to detect and resolve.Small decisionssuch as scoring rsumscould affect candidate outcomes and adversely im
49、pact the companys recruitment success.By deploying AI and robotic process automation,human behavioral influences are removed from HR tasks and replaced with clear,observable machine processes.Even where AI itself has been accused of bias,those biases can be laid out,examined,and corrected,along with
50、 clear monitoring and measurement to assess performance.With data generated by automated solutions,HR teams can build action plans that enable gender diversity,to the benefit both of individuals and corporate performance.UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 9Equality,equityBo
51、th by legislation and moral imperative,VPs in the HR team are responsible for empowering gender,race,disabilities,religion,and other groups.In the search for talent,a reputation for equality and equity in letter and spirit adds considerably to the corporate message to new hires.Alongside a culture o
52、f equality,measuring validated data provides essential proof of performance and compliance.In HR operations with high levels of automation,data can be extracted easily and quickly to provide clear metrics.The reliability and accuracy of automation helps to generate trusted data rapidly and easily,wi
53、thout the delay and drag of manual operations.For example,gender pay reporting provides a near-perfect automation example.The data-gathering process is ideal for automation,demonstrating pay equalityor the lack of it at every level,from recruitment to career structure.“Debates that have fairness at
54、the core,whether its around race,climate change,or Covid vaccine distribution,have become flashpoints in society.According to our analysis of S&P 500 earnings calls,the frequency with which CEOs talk about issues of equity,fairness and inclusion on these calls has increased by 658%since 2018.”Brian
55、Kropp and Emily Rose McRae,Harvard Business Review.12Additionally,where talent acquisition and onboarding processes are automated,real-time monitoring can enable constant supervision of equality performance.For new hires and employees,the HR team can show how the enterprise adheres to its mission st
56、atement and standards,establishing a cultural advantage in the competition for talent.Equal compensation,equitable reward and a culture that promotes psychological safety is a great recipe for recruitment messaging.Discovering large compensation variations,perhaps based on geography or management wh
57、im or gender bias,can result in serious credibility damage.Similarly,ensuring high-performing individuals are retained and motivated with regular reviews and comparisons can be essential to driving success.Personal recognition is a hugely important part of company culture,too.Gathering validated dat
58、a is central to the drive to achieve equity of reward.Unfortunately,equity data is often contained in several systems,often in different formats,and takes considerable effort to extract and prepare for analysis.Further,to show provable compliance through regulations,companies retain detailed logs of
59、 manual data collection,adding to complexity and cost.Automation is ideally suited to managing the tasks involved in collecting,organizing,and preparing equity data.RPA and AI can replace tedious,manual cut-and-paste work with fully automated solutions that collate equity data quickly,reliably,and a
60、ccurately,and retain a complete track record of actions.By deploying automation,HR teams can eliminate hours of low-value administrative work,and use reliable,validated data to ensure the company is in full complianceand reassure employees that it maintains high equity standards.UIPATH.COM|HOW AUTOM
61、ATION STRENGTHENS YOUR CORPORATE CULTURE 10Remote and hybrid work For many enterprises,remote working is both a boon and bane.Yet at the same time,company culture is at risk from a fragmented or geographically dispersed working style.If each business unit or HR team develops its own ways of working,
62、employees will encounter the mantra“We dont do it that way here,”which gradually chips away at a unified sense of purpose.However,most of the transactional tasks within HR processes are ideal automation targetsperhaps up to 90%and these can be standardized across the company.In UiPaths own example,t
63、he HR Global Mobility Team wanted to support employees who needed visas to travel abroad.The primary time-consuming task involves providing a travel visa invitation letter to the employee,a process step required by many countries.To create the letters,a Global Mobility team member gathered informati
64、on from multiple systems and email communications,collecting items such as travel details,passport information,and work responsibilities.UiPath developed a robot to streamline the travel visa letter tasksreading emails to find information and extracting data from different systemsand sending request
65、s for clarification to the traveling employee.Ultimately,the robot creates the consulate covering letter ready for the HR team and business manager to approve.UiPath estimates that this reduces manual work by some 80%,and saves around 840 hours each year.“In the future,most companies will employ wha
66、t Forrester calls an“anywhere-plus-office hybrid”model in which more people will work outside the office more of the time.While there is no clear end point to the pandemic yet,the number of employees working remotely will begin to dwindle,eventually settling in at 300%of pre-pandemic levels at the m
67、inimum.With that many people working remotely long-term,companies will need to rethink what that experience is like not just from a technology and environment perspective but from leadership,change management,and career-growth perspectives,as well.”David Johnson,Principal Analyst,Forrester.13UIPATH.
68、COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 11Data integrity,complianceWith employee data held in multiple systems,HR teams can often find themselves spending considerable time cross-checking informationfrom compensation to home addresses.In so many cases,the task is simply to ensure data
69、across systems is consistent.Checking HR system data to ensure accuracy and consistency is a vital,yet time-consuming,task,and is especially important to the employee experience when it relates to compensation.Outsourcing integrity checks to software robots can automate these essential,but dull,task
70、s.For VPs in HR facing constant pressure to increase capacity and efficiency,it should be clear that deploying automation for data integrity tasks can boost department productivity.At so many stages,HR teams are asked to deliver on regulatory commitmentssome of which we have already touched upon,suc
71、h as diversity,equality,and equity.Compliance demands both operational excellence and a provable audit trail that clearly demonstrates the steps taken,tied closely to the validity of the underlying data.For example,the UiPath HR team manages high volumes of data in HR systems which are used in busin
72、ess and people operations reports.These reports inform vital business discussions and address compliance requirements.With large quantities of data entered manually into different systems,there are often discrepancies due to data entry errors.To resolve these issues,a UiPath HR specialist developed
73、an automation to perform daily salary data integrity checks.An unattended robot goes into Workday to identify data inconsistencies based on a predefined list of categories,and generates a report listing integrity issues.Additionally,the automation tracks resolution of all data issues.UiPath estimate
74、s that the automation saves 720 hours a year,and helps to minimize company risk.By its nature,automation delivers a complete audit trail.For every process or partprocess handled by RPA,tasks can be examined and assessed,and delivered as evidence of compliance.For example,algorithms review candidate
75、rsums and generate scores based purely on employment criteria and applicant skills,without bias or prejudice,an automated process that helps to ensure compliance with equality legislation.By its nature,automation delivers a complete audit trail.For every process or partprocess handled by RPA,tasks c
76、an be examined and assessed,and delivered as evidence of compliance.UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 12Productivity and impact Behind the operational advantages of eliminating repetitive tasks,automation offers continuous generation of metrics that provide analytical supp
77、ort for data-driven decision making.Every automated process provides a transparent record of actions that can be monitored,measured,and analyzedand additional robots can be created to collect data from HR processes,such as frequency of training access or time since last promotion,and many more.Follo
78、wing the principle that what gets measured gets managed,automation offers the ability to collect and collate data to support HR initiatives and innovation.As HR team members quickly become more confident with outsourcing tasks to software robots,theyll discover more ways to reduce the time spent on
79、administration,and focus on the higher-value cognitive work and on managing people.For example,optimizing compensation models depends on high-quality,accurate data.By using automation to ensure data integrity across multiple systems,HR teams can consider proposals and assess real-world outcomes with
80、 confidenceand at the same time protect the business from the risk of poor forecasting caused by invalid data.The underlying data provides HR leaders with essential data and analytics on people metrics,such as training progress,performance,potential,time since last promotion.Initiatives to reduce st
81、aff turnover and drive revenue per employee can be based on validated data,which additionally empowers the design of new compensation models,succession plans,and equity and inclusion initiatives.As HR team members quickly become more confident with outsourcing tasks to software robots,theyll discove
82、r more ways to reduce the time spent on administration,and focus on the higher-valuecognitive work and on managing people.UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 13New services,additional capacity,enhanced capabilitiesAcross a wide range of HR operations,automation is a key enab
83、ler to drive enhanced total employee experienceand,naturally,within the HR team itself.By moving repetitive,standardized tasks to AI-powered RPA,employees can spend more time on engaging,satisfying,cognitive work,leading to positive engagement and higher retention.Automation delivers faster response
84、 time to requests and provides easier access to information,enabling stretched HR teams to focus on relationship-building.Consistent core HR processes enabled by automation,such as unbiased scoring of candidates and automated new-hire paperwork,help to reduce administration drag and free up time for
85、 employees personal development and growth.At the same time,automated systems can collect insightful people metrics,helping to support decision making and providing the data that fuels a consultative role for HR leaders.From employment Day One through the critical first 90 days and then the journey
86、beyond,automation can shoulder the administrative burden for onboarding,benefits administration,and development planning.Research from Gartner reveals that even amid the current cost-constrained environment,where one-third of HR leaders plan for budget cuts this year,90%still plan to either maintain
87、 or increase their investment in technology.Gartner.14As organizations seek to find,develop,and retain top talent,automation offers a way to boost HR operational productivity,enhance the employee experience,and drive a successful shared enterprise culture.In response to todays global competition for
88、 talent,automation is one of the central enabling technologies for a satisfying,engaging,and fulfilling employee experience.UIPATH.COM|HOW AUTOMATION STRENGTHENS YOUR CORPORATE CULTURE 14References1.Bain&Company,Jan 10,2022,https:/ Bots,algorithms,and the future of the finance function,2018,https:/
89、that Will Shape Work in 2022 and Beyond,Brian Kropp and Emily Rose McRae,https:/hbr.org/2022/01/11-trends-that-will-shape-work-in-2022-and-beyond4.Gartner,https:/ HR Talent Acquisition Customer Highlight May 2022”,https:/ Root,partner at Bain&Company and co-chair of Bain Futures,Bain&Co Jan 10,2022,
90、08:00 ET,https:/ internal team estimation8.Uipath internal team estimation9.Uipath,https:/ 10,2022,https:/ Suisse,https:/www.credit- that Will Shape Work in 2022 and Beyond,Brian Kropp and Emily Rose McRae,https:/hbr.org/2022/01/11-trends-that-will-shape-work-in-2022-and-beyond13.Work,Automation,And
91、 HR Tech Will Flourish,David Johnson,Principal Analyst,Forrester,https:/ More About UiPath UiPath has a vision to deliver the Fully Automated Enterprise,one where companies use automation to unlock their greatest potential.UiPath offers an end-to-end platform for automation,combining the leading Robotic Process Automation(RPA)solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.