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1、Environmental,Social and Governance Report 2022Sustaining Healthier,Longer,Better LivesAIAs Purpose is to help people live Healthier,Longer,Better Lives.It underpins everything we do.Sustaining Healthier,Longer,Better Lives is about delivering on our Purpose,creating value for all stakeholders and f
2、utureproofing our business through making our Environmental,Social and Governance(ESG)philosophy integral to how we do business.As the largest pan-Asian life and health insurer and a significant asset owner and investor,we recognise the scale of positive transformation we can make to create a health
3、ier,sustainable future for Asia.Our ESG Report 2022 showcases the actions we are taking to create this future.Sustaining Healthier,Longer,Better LivesAIA GROUP LIMITED|Environmental,Social and Governance Report 202222022 ESG Highlights.2About AIA Group.4Chairmans Statement.6Statement from the Group
4、Chief Executive and President.8Our Approach to ESGOur ESG Strategy.12ESG Governance at AIA.13Engaging Our Stakeholders.15Materiality:Focusing on What Matters.17Delivering on Our Strategy.20AIAs Net-Zero 2050 and Science Based Targets.25Health&WellnessOur Health&Wellness Pillar.29Summary of Strategic
5、 Priorities and Progress.30Our Strategic Priorities in Detail.31Bringing Health&Wellness to Life.43Sustainable InvestmentOur Sustainable Investment Pillar.45Summary of Strategic Priorities and Progress.46Our Strategic Priorities in Detail.49Bringing Sustainable Investment to Life.61Sustainable Opera
6、tionsOur Sustainable Operations Pillar.63Summary of Strategic Priorities and Progress.64Our Strategic Priorities in Detail.65Bringing Sustainable Operations to Life.71People&CultureOur People&Culture Pillar.74Summary of Strategic Priorities and Progress.75Our Strategic Priorities in Detail.77Bringin
7、g People&Culture to Life.88Effective GovernanceOur Effective Governance Pillar.91Summary of Strategic Priorities and Progress.92Our Strategic Priorities in Detail.93Bringing Effective Governance to Life.108Internal Engagement&External Advocacy.110Our TCFD Report.114Independent Practitioners Limited
8、Assurance Report.131Regulatory and Mandatory Disclosures.133ESG Data Book Supplement.140About this Report.149Feedback.150CONTENTSAIA GROUP LIMITED|Environmental,Social and Governance Report 20221Near-term Science Based Targets(SBTs)are being created for disclosure in our ESG Report 2023.2022 ESG Hig
9、hlightsSustainable OperationsPeople&CultureEffective Governance100%of all new buildings and redevelopments to be green certified87%DIGITAL SUBMISSIONSachieved from our buy,service and claims transactions,reducing paper usage across our operations98%of our buy submission journey is paperlessReceived
10、the GALLUP EXCEPTIONAL WORKPLACE AWARD from GallupInclusion in the BLOOMBERG GENDER-EQUALITY INDEXTOP QUARTILE In Gallups global finance and insurance industry benchmark of employee engagement for a sixth consecutive year100%of the Group Board is comprised of Independent Non-executive Directors(INED
11、s)*TOP RATED ESG PERFORMERby Sustainalytics in our industry and region and a sustained rating of AA in MSCI ESG ratings100%of Group Board committees are chaired by and composed of Independent Non-executive Directors*ESG RecognitionSustainable InvestmentESG Rating Scorecard FULLY IMPLEMENTED in our d
12、irectly managed fixed income and equity asset classes across our research-covered issuer universe US$6.3 BILLION&$4.3 BILLIONInvestments in Healthcare&ESG bonds,respectivelyLaunch of theSUSTAINABLE MULTI-THEMATIC FUNDby AIA SingaporeRANKED NO.1 FOR BEST ESGin Asia(ex-Japan)by Institutional Investor
13、Research,reflecting the results of their survey of over 4,500 investment professionals and over 1,000 financial services firmsRANKED IN THE TOP 10 OF FORTUNES 2022CHANGE THE WORLD LISTof global companies addressing societys biggest challenges,citing our complete divestment from coalHealth&WellnessOv
14、erUS$2 TRILLION total sum assured providedUS$16 BILLIONin total benefits&claimsHolders of More than 41 MILLION&OVER 17 MILLIONindividual policies and participating members of group insurance schemes served,respectively*Aside from Group Chief Executive and President.INTROOUR APPROACHHEALTH&WELLNESSSU
15、STAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKAbout AIA GroupChairmans StatementStatement from the Group Chief Executive&President2022 ESG Highlights2AIA GROUP LIMITED|Environmental,Social and Governance Report 2022
16、Key Index Inclusions and Ratings2022 ESG HIGHLIGHTSSustaining Healthier,Longer,Better Lives is ultimately about delivering on AIAs Purpose through contributing to the building of an equitable,healthy society that allows opportunities for all to grow and thrive while protecting future generations.Key
17、 ESG Memberships and Supporting CommitmentsMITCH NEWGROUP GENERAL COUNSEL ANDCHAIRMAN OF THE ESG COMMITTEEMember 2022/2023ESG Leaders IndicesAIA GROUP LIMITED|Environmental,Social and Governance Report 20223INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFF
18、ECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKAbout AIA GroupChairmans StatementStatement from the Group Chief Executive&President2022 ESG HighlightsAIA Group Limited and its subsidiaries (collectively“AIA”or the“Group”)comprise the largest independent publicly listed pan-A
19、sian life insurance group.It has a presence in 18 markets wholly-owned branches and subsidiaries in Mainland China,Hong Kong SAR1,Thailand,Singapore,Malaysia,Australia,Cambodia,Indonesia,Myanmar,New Zealand,the Philippines,South Korea,Sri Lanka,Taiwan(China),Vietnam,Brunei and Macau SAR2,and a 49 pe
20、r cent joint venture in India.The business that is now AIA was first established in Shanghai more than a century ago in 1919.It is a market leader in Asia(ex-Japan)based on life insurance premiums and holds leading positions across the majority of its markets.It had total assets of US$303 billion as
21、 of 31 December 2022.AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance,accident and health insurance and savings plans.The Group also provides employee benefits,credit life and pension services to corporate clien
22、ts.Through an extensive network of agents,partners and employees across Asia,AIA serves the holders of more than 41 million individual policies and over 17 million participating members of group insurance schemes.AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limite
23、d under the stock code“1299”with American Depositary Receipts(Level 1)traded on the over-the-counter market(ticker symbol:“AAGIY”).About AIA Group1 Hong Kong SAR refers to Hong Kong Special Administrative Region.2 Macau SAR refers to Macau Special Administrative Region.AIA GROUP LIMITED|Environmenta
24、l,Social and Governance Report 20224INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACK2022 ESG HighlightsChairmans StatementStatement from the Group Chief Executive&PresidentAbout AIA G
25、roup41778ABOUT AIA GROUP11919Mainland China21931Hong Kong SAR31931Singapore41938Thailand51947Philippines61948Malaysia182015Cambodia172013Myanmar162012Sri Lanka152001India142000Vietnam131990Taiwan(China)71957Brunei81972Australia91981New Zealand121987South Korea111984Indonesia101
26、982Macau SAROverUS$2 TRILLIONtotal sum assured providedCommitted to engagingONE BILLION PEOPLE BY 2030to live Healthier,Longer,Better LivesMore than100 YEARSprotecting and serving AsiaOver25,000 EMPLOYEESacross AsiaBuilding Healthier Communities Across Asia as a Leading InsurerServing the holders of
27、 more than41 MILLIONindividual policiesCommitted to achievingNET-ZEROgreenhouse gas(GHG)emissions by 2050,in line with the latest climate scienceUS$303 BILLIONin total assetsTHE LARGEST LISTED COMPANY ON THE HONG KONG STOCK EXCHANGEincorporated and headquartered in Hong Kong,based on market capitali
28、sation as at 31 December 2022OVER 17 MILLIONparticipating members of group insurance schemesPresence in 18 MARKETSacross Asia AIA GROUP LIMITED|Environmental,Social and Governance Report 20225INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNAN
29、CEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACK2022 ESG HighlightsChairmans StatementStatement from the Group Chief Executive&PresidentAbout AIA GroupCHAIRMANS STATEMENTWe are proud to contribute to the sustainable economic and social development of Asia.EDMUND SZE-WING TSEINDEPENDENT NON-
30、EXECUTIVE CHAIRMANINTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACK2022 ESG HighlightsAbout AIA GroupStatement from the Group Chief Executive&PresidentChairmans StatementAIA GROUP LIMI
31、TED|Environmental,Social and Governance Report 20226relevant ESG practices.We rate our investments in line with leading international ESG rating approaches and actively engage with investee companies to promote,develop and enhance business practices.Following our announcement at the end of 2021 of o
32、ur commitment to achieve net-zero greenhouse gas(GHG)emissions by 2050,our Climate and Net-Zero Steering Committee has developed a robust framework for governance and transparency in support of this goal.We are on track to have our near-term targets validated by the Science Based Targets Initiative(
33、SBTi)by the end of 2023.As you will read from our ESG Report 2022,we have made meaningful progress in addressing the challenges our region faces.I am inspired by the commitment I see across our organisation,and I am excited about the momentum in our business as we continue to support our communities
34、 in the pursuit of Healthier,Longer,Better Lives.Thank you for your continuing support on our journey.Sincerely,Edmund Sze-Wing TseIndependent Non-executive ChairmanI am pleased to have the opportunity to share with you the substantial progress we have made in embedding environmental,social and gove
35、rnance considerations into our business.Our latest annual Environmental,Social and Governance(ESG)Report is released as the effects of the Covid-19 pandemic are receding but challenges to human and environmental health remain a concern globally.Asia is home to 60 per cent of the worlds population,co
36、ntributing almost half of global gross domestic product(GDP).As Asias population grows and demographics shift,social and public health challenges continue to evolve.Non-communicable diseases already cause 74 per cent of all deaths globally1,and their prevalence in the form of cardiovascular diseases
37、,diabetes and cancer is expected to increase.Annual healthcare expenditure across AIAs markets is expected to grow by 10 per cent per annum from 2020 to 2030.This burden is exacerbated by climate change and environmental degradation,which is already threatening sustainable access to clean water,food
38、 and clean air in communities around the world.As the largest provider of life and health insurance with operations across 18 markets in Asia,we have a responsibility to use our unparalleled scale and reach to help manage and address the health and mortality risks faced by our customers and communit
39、ies.We also strive to contribute meaningfully to the sustainable economic and social development of the region,one of the most vulnerable geographies to climate change.By doing so we can deliver our Purpose of helping millions of people live Healthier,Longer,Better Lives.Our communities are exposed
40、to the effects of climate change,and many people within our communities are vulnerable to ill-health with limited access to quality healthcare.AIA is committed to playing a role in addressing these gaps to enable better health outcomes and more resilient communities in the region.Across AIAs markets
41、,access to healthcare varies significantly;healthcare costs are rising with little insurance coverage and there is significant variance in the quality of care across different markets and socioeconomic groups.Our ESG Strategy is designed to help AIA play a major role in addressing these gaps.Our foc
42、us on Health&Wellness,Sustainable Investment,Sustainable Operations,People&Culture,and Effective Governance,aligns our actions to our Purpose and is integrated within our businesses.Our ESG governance framework and strategy have been embedded deep into the organisation.This enables us to effectively
43、 manage ESG-related risks and opportunities across our businesses and champion the promotion of ESG best practices in our local markets.Our sound governance and commitment to environmental and societal progress are also central to our major role as an asset owner.Our investment decisions are grounde
44、d in Chairmans Statement1 WHO(2022)AIA GROUP LIMITED|Environmental,Social and Governance Report 20227INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACK2022 ESG HighlightsAbout AIA Group
45、Statement from the Group Chief Executive&PresidentChairmans StatementSTATEMENT FROM THE GROUP CHIEF EXECUTIVE AND PRESIDENTAIA has a substantial opportunity and an important responsibility to address the critical societal and environmental challenges impacting our local communities.LEE YUAN SIONGGRO
46、UP CHIEF EXECUTIVE AND PRESIDENTINTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACK2022 ESG HighlightsAbout AIA GroupChairmans StatementStatement from the Group Chief Executive&President
47、8AIA GROUP LIMITED|Environmental,Social and Governance Report 2022Statement from the Group Chief Executive and Presidentembedding ESG considerations into our investment portfolio,investing in companies whose business models and operational practices are aligned with environmental,social and governan
48、ce best practices.This is exemplified by our complete divestment from directly-managed listed equity and fixed income exposures to coal mining and coal-fired power businesses.This supported AIAs ranking in the global top 10 of Fortune“2022 Change the World”list of global companies addressing society
49、s biggest challenges.As a leading employer,locally and regionally,we are guided by our Operating Philosophy of“Doing the Right Thing,in the Right Way,with the Right People.and the Right Results will come.”AIA was one of only five Hong Kong-listed companies to be included in the international 2023 Bl
50、oomberg Gender-Equality Index,demonstrating our progress toward a more equal and inclusive workplace.We have exceeded our target of 40 per cent of women in senior leadership,and will continue to prioritise developing leaders who are fully representative of the communities in which we operate.Our Pur
51、pose of helping people live Healthier,Longer,Better Lives continues to guide everything that we do at AIA.Our purpose-driven focus on ESG reflects our belief that healthier communities are inextricably linked to a healthier environment.As the leading provider of life and health insurance across Asia
52、,we take an active role in addressing the critical societal challenges impacting our local communities.Health and environmental issues remain prominent across our region,and this makes us more convinced than ever of the importance of delivering on AIAs Purpose.I am heartened by the role our purpose-
53、driven ESG Strategy is playing in working to address some of these challenges,adopting best practices,while promoting them throughout the region through engagement with a range of organisations across the breadth of our operations.We are actively engaging with the United Nations Global Compact,the C
54、DP(formerly Carbon Disclosure Project)and the United Nations Environment Programme Finance Initiative(UNEP FI).Meaningful progress in 2022 I am proud of our ESG achievements in 2022 across our strategic pillars:Health&Wellness,Sustainable Investment,Sustainable Operations,People&Culture,and Effectiv
55、e Governance.We are reaching beyond our existing customer base to engage our communities further with the launch of“AIA One Billion”last year.We have set an ambitious goal to engage one billion people to help them live Healthier,Longer,Better Lives by 2030,through health advocacy,advice,partnerships
56、,events,community programmes and campaigns.Our commitment to achieve net-zero by 2050 will aim to decarbonise our operations and engage our investee companies on the journey to a low-carbon future.We are also working at pace to continue AIA GROUP LIMITED|Environmental,Social and Governance Report 20
57、229INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACK2022 ESG HighlightsAbout AIA GroupChairmans StatementStatement from the Group Chief Executive&PresidentSTATEMENT FROM THE GROUP CHIE
58、F EXECUTIVE AND PRESIDENTUnderpinning our progress as a sustainable business is our governance,the culmination of a legacy of trust spanning more than 100 years of operation.Recognition of our efforts in the form of strong ratings from organisations like MSCI and Sustainalytics is encouraging,and it
59、 validates our determination to build on our enduring legacy of trust.Our ESG governance structure also leverages cross-functional expertise to ensure our ESG Strategy is being fully integrated within our businesses and allows us to track our progress against our goals across our markets.Confidence
60、in the futureAIA has successfully navigated through many periods of uncertainty and change over the last century,earning our company a reputation which is synonymous with trust,resilience and doing the right thing for our customers.I remain convinced that AIA operates in the most dynamic region in t
61、he world and I am excited about the leading role that AIA will continue to play in charting the path forward for ESG.In doing so,we will continue to integrate our ESG practices further into our business,holding ourselves to account and aiming for continuous improvement.In this way,we will continue t
62、o build a sustainable and resilient business that creates value for shareholders while responding to the needs of society and contributing to a healthier planet.I am most grateful to our people who live our Purpose every day in their communities.It is that passion that gives me both hope and confide
63、nce in our future.I hope you find our ESG Report 2022 informative and inspiring.Thank you for your continued support towards all of us as we work together to help the people of Asia live Healthier,Longer,Better Lives.With warmest regards,Lee Yuan SiongGroup Chief Executive and PresidentAIA GROUP LIM
64、ITED|Environmental,Social and Governance Report 202210INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACK2022 ESG HighlightsAbout AIA GroupChairmans StatementStatement from the Group Chi
65、ef Executive&PresidentOur Approach to ESGWe create value for our stakeholders when we take action on our most material Environmental,Social and Governance factors.AMITA CHAUDHURYGROUP HEAD OF SUSTAINABILITYINTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFE
66、CTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our StrategyAIA GROUP LIMITED|Environmental,Social and Governance Report
67、202211Our ESG StrategyOUR APPROACH TO ESGHealth&Wellness focuses on engaging,inspiring and delivering better health outcomes,championing financial inclusion and expanding access to quality care,producing a wider positive impact on society.Sustainable Investment delivers long-term value by allocating
68、 capital to companies that commit to sustainable outcomes,investing for the future and lowering our exposure to the risk of stranded assets in a future low-carbon economy.Sustainable Operations aims to improve the environmental performance of AIAs operations as well as to incorporate ESG factors in
69、sourcing considerations.People&Culture empowers our people to succeed through fostering a learning environment,ensuring equitable and fair processes for employment and progression and a diverse,inclusive and supportive culture.Effective Governance ensures that AIA continues to operate to the highest
70、 standards of business practices,both in terms of its engagement with stakeholders and how we manage risks.This provides the necessary management oversight,incentives,organisational accountability,data governance systems and transparent reporting to enable us to succeed.Our ESG Strategy has evolved
71、from our Operating Philosophy of“Doing the Right Thing,in the Right Way,with the Right People.and the Right Results will come.”It is built around five pillars:Health&Wellness,Sustainable Investment,Sustainable Operations,People&Culture and Effective Governance.Together,we believe that the integratio
72、n of these pillars contributes to sustainable and healthier development for the people in our communities,for Asia and ultimately for the planet.AIA GROUP LIMITED|Environmental,Social and Governance Report 202212INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTU
73、REEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our StrategyOur ESG StrategyESG Governance at AIAOUR APPROACH TO ESGExecuting on AI
74、As ESG Strategy and achieving our sustainability goals requires oversight from the Board and focused dedication from leaders across the organisation.Our ESG governance structure leverages cross-functional expertise,senior management and Group Board oversight to ensure our Strategy addresses relevant
75、 and material topics in a way that is aligned with business objectives.Through this structure we aim to ensure accountability for the delivery of our ESG Strategy in an integrated and coordinated manner across the breadth of our operations.The BoardAIAs Board retains ultimate responsibility for the
76、oversight of the Groups risk management activities and will continue to monitor material Group-wide risks,including ESG-related risks such as those relating to climate change.Supporting this ESG effort are numerous functional bodies namely the ESG Committee,Climate and Net-Zero Steering Committee,an
77、d the Group ESG function.To learn more about the role of our Board,please see the Effective Governance section of this report.ESG CommitteeThe ESG Committee includes two of the Groups Independent Non-executive Directors(INEDs)as well as the following executives:Group General Counsel(Chairman)Group C
78、hief Financial Officer Group Chief Risk Officer Group Chief Investment Officer Group Chief Human Resources Officer Group Chief Marketing Officer Group Head of SustainabilityThe ESG Committee is the overarching governance body responsible for providing guidance and oversight to the Companys ESG Strat
79、egy,targets,policies and disclosure.It is also responsible for updating the Board on ESG matters and providing biannual updates on material issues.ESG risks are also discussed and escalated to the Board through the Board Risk Committee.The ESG Committee also considers ESG research,regulatory develop
80、ments,international sustainability best practices,feedback raised by key stakeholders and reports by rating agencies to provide input on specific ESG issues relevant to the Group to advance our ESG Strategy.Climate and Net-Zero Steering CommitteeIn 2022,the Group formalised its Climate and Net-Zero
81、Steering Committee to support our transition to net-zero.This Committee has a specific focus on overseeing AIAs SBTi commitment,including the development and approvals of specific targets,implementation strategies and ongoing monitoring of progress towards our net-zero 2050 targets.This Committee is
82、 supported by the newly established Net-Zero and SBTi Working Group composed of senior operating specialists spanning the Groups operations.To learn more about the membership and structure of our Climate and Net-Zero Steering Committee,please see AIAs Net-Zero 2050 and Science Based Targets section
83、of this Report here.Group ESG functionOur Group ESG function plays a key role in delivering on our Group-wide ESG ambition;supporting the development of ESG initiatives aligned with the Groups commercial ambitions,coordinating the various cross-functional programmes required to carry out our ESG Str
84、ategy and providing effective disclosures to key stakeholders.The ESG function,in collaboration with the other functional areas such as Group Investment,Group Finance,Group Risk,Group Human Resources and Group Marketing,engages with our business units on raising capacity and understanding of ESG iss
85、ues among the leadership team and across the organisation.The Group ESG function is led by the Group Head of Sustainability,who is tasked with further embedding the companys ESG Strategy across AIAs operations and driving the organisations overall sustainability efforts.Supporting these activities a
86、re ESG workstreams leads who are responsible for driving critical elements of operationalising AIAs ESG Strategy across reporting,ESG integration,climate and the environment,as well as partnerships and advocacy.AIA GROUP LIMITED|Environmental,Social and Governance Report 202213INTROOUR APPROACHHEALT
87、H&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our StrategyESG Govern
88、ance at AIAOUR APPROACH TO ESGESG Governance at AIABusiness unit ESG representationIn 2022,AIA has continued to strengthen its ESG governance and reporting structure to further embed a robust management framework into our local markets.All of our local business units have ESG representatives who are
89、 senior officers with the responsibility to drive the execution of the ESG Strategy in their respective markets.Most of our business units have also established local ESG committees,with the remainder expanding the mandate of existing committees to include supporting the delivery of AIAs ESG Strateg
90、y.The Group ESG Function maintains regular and robust engagement with business unit ESG representatives and other local business unit stakeholders to ensure alignment on the application of ESG best practices,the launch of new initiatives,capacity building and localisation of our overall ESG Strategy
91、.To this end,in 2022 AIA brought together ESG Representatives from most of our markets and virtually all of our largest markets with the Group ESG Function in a bespoke conference and strategy session designed to deepen Group-wide commitment to support the development of a broad range of specific in
92、itiatives to drive progress.Embedding ESG into executive compensationAIA is committed to responsible remuneration practices to attract,motivate and retain employees at all levels across the Group.Our remuneration programmes aim to reward all individuals competitively and fairly,irrespective of gende
93、r,ethnicity,age,disability or other non-performance related factors,based on impact and contribution delivered and balanced against sound risk management.AIAs performance and rewards approach supports the achievement of AIAs business strategy,which includes rewarding employees for the achievement of
94、 strategic objectives by taking into consideration the Groups capital position and long-term performance whilst not inducing excessive risk-taking behaviours or violations of applicable laws,guidelines or regulations.Our remuneration policy serves to support the above objectives through appropriate
95、governance,design,implementation and monitoring of AIAs remuneration and risk management framework.This framework applies across the Group and is implemented consistently across our business units,subject to local rules and regulations,as deemed necessary and appropriate for the Group.A robust Group
96、-wide performance management framework is applied,assessing employees and executives contributions and behaviours based on individual goals established at the beginning of the year.This ensures that reward outcomes reflect both results achieved and behaviours demonstrated,balancing the financial and
97、 non-financial aspects.In delivering our ESG Strategy,initiatives are assigned to relevant senior management members based on their functional portfolios.ESG goals are further cascaded to the relevant teams and individuals,which are then supported by continuous check-ins and guidance from our leader
98、s to ensure we remain on track to deliver effectively against expectations.Further details on the Companys remuneration framework are set out in the Remuneration Report as part of the Annual Report 2022,to be published in April 2023.AIA GROUP LIMITED|Environmental,Social and Governance Report 202214
99、INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on
100、Our StrategyESG Governance at AIAEngaging Our StakeholdersOUR APPROACH TO ESGKEY STAKEHOLDER GROUPSWHY WE ENGAGEHOW WE ENGAGETOPICS OF DISCUSSIONCustomers Listening to our customers is crucial as they provide feedback to facilitate the ongoing improvement of our products,services,operations and offe
101、rings.Regional wellness research that employs research instruments such as Online Diary In-depth Interviews,Quantitative Survey and Expert Interviews Consumer Trends Research Customer Relationship Survey(CRS)Real-time Customer Survey(RCS)Physical Health Mental Health and Wellness Social Wellness Fin
102、ance Environment Customer Experience Customer JourneyEmployees&Agents Our people are fundamental to our performance and sustainable growth.We regularly solicit feedback from our employees and agents to identify the right actions to cultivate an engaging and inclusive place to work.Employee surveys T
103、ownhalls and other forums led by our senior leaders Employee networks,focus groups and other discussion forums Conferences,training and talent development programmes VOD(Voice of Distribution)survey AIA Culture,employee engagement and the employee experience Employee well-being Career development an
104、d professional growth Agent Journey Experience Agent training,communication,recruitment and retention supportGovernments&Regulators We work closely with government agencies and regulators in the markets where we operate in order to elevate sustainable business practices and to drive change through a
105、dvocacy and partnerships.Periodic discussions with regulators,governments and agencies Advising agencies,sharing insights and providing thought leadership in support of their respective efforts within our communities Active participation in local,regional and international industry forums Membership
106、s of advisory boards of various standards Regulatory developments towards a low-carbon economy Advocating ESG integration into financial reportingThe success of our ESG Strategy hinges on our ability to engage with our stakeholders.Effective engagement is key to understanding how stakeholders behave
107、 or are impacted by various material topics,enabling us to better identify and address significant sustainability challenges and opportunities.This year,we continued to deepen our comprehensive engagement across various platforms.AIA GROUP LIMITED|Environmental,Social and Governance Report 202215INT
108、ROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our Str
109、ategyEngaging Our StakeholdersOUR APPROACH TO ESGEngaging Our StakeholdersKEY STAKEHOLDER GROUPSWHY WE ENGAGEHOW WE ENGAGETOPICS OF DISCUSSIONInvestors We focus on strengthening investor trust and regularly engage with investors to communicate our ESG Strategy and progress.This two-way communication
110、 between the company and the investment community allows analysts to make informed decisions about AIA.Annual general meeting Earnings results and analyst briefings Investor roadshows Ratings and inclusions in indices including Institutional Shareholder Services(ISS),Moodys,CSA,MSCI,Sustainalytics,C
111、DP,BGEI Investor conferences,meetings,calls and correspondence ESG materiality study survey Climate Change Sustainable investment Metrics and targets Strategy Governance Diversity&InclusionCommunities Given the breadth and impact of our businesses across Asia,we regularly seek interactions with the
112、public at large in our collective pursuit to contribute to positive change.Engagement initiatives as a part of AIA One Billion,such as the AIA Healthiest Schools Programme,AIA Voices and local CSR initiatives Corporate website and other correspondence In-person interactions at corporate locations an
113、d hosted events Industry body conferences and other forums Ongoing social media interaction Physical Health Mental Health Environmental Health and Financial InclusionRobust stakeholder engagement supports our efforts to integrate our ESG Strategy into our operations in ways that are relevant to the
114、delivery of long-term value for all our stakeholders.AIA GROUP LIMITED|Environmental,Social and Governance Report 202216INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG Strateg
115、yESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our StrategyEngaging Our StakeholdersMateriality:Focusing on What MattersOUR APPROACH TO ESGEach year,we follow a robust materiality process that helps us reinforce our understanding o
116、f topics important to our stakeholders.This process supports our development of short-,medium-and long-term action plans.Through these annual materiality assessments,we are better positioned to address emerging ESG-related risks facing the Group while identifying opportunities to create positive cha
117、nge and deliver on our Purpose.A robust approach to materialityIn 2022,we continued to build on our earlier work by applying a double materiality lens to our review to foster a more robust analysis of each material topic.This involves evaluating the impact of each topic on the economy,environment an
118、d people(impact materiality),and assessing whether the topic could reasonably be expected to influence assessments of AIAs enterprise value(financial materiality).This approach enables us to identify and understand those areas where AIA can have a significant impact as well as areas with the greates
119、t impact on our stakeholders.Context Review and IdentificationUndertaking research to identify potentially material topics using internal information,periodic stakeholder engagements,desktop research of sustainability trends,benchmarking against selected peers and sustainability standards together w
120、ith the criteria of investors and certain ESG rating indices.Stakeholder EngagementEngaging with a broader range of internal and external stakeholders through surveys and interviews spread across our business units and markets to ensure inclusion of relevant considerations from across the breadth of
121、 our operations.3.AnalysisApplying a double materiality lens to the shortlisted topics and determining the list of topics that are material to AIA.4.ValidationValidating our shortlisted topics with senior leadership to ensure continuing alignment of the ESG areas of focus with the Groups strategic d
122、irection and business strategy.Our Materiality Assessment Comprised The Following Steps:Adopting a double materiality approach reflects international standards and frameworks including the Global Reporting Initiative(GRI)and the International Sustainability Standards Board(ISSB).2.1.AIA GROUP LIMITE
123、D|Environmental,Social and Governance Report 202217INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAAIAs Net-Zero 2050 and
124、 Science Based TargetsDelivering on Our StrategyMateriality:Focusing on What MattersOUR APPROACH TO ESGMateriality:Focusing on What MattersOur material topicsThe five topics identified as most material,which are set out below,significantly contribute to our ability to operate sustainably while suppo
125、rting our communities and the environment.We have also outlined seven other topics that help us continue to refine our focus.Risk ManagementData Privacy and Cyber SecurityCommunity Engagement and InvestmentDiversity,Equity and InclusionBusiness Ethics Products and Service Digitalisation and Innovati
126、on Responsible Marketing and Selling Practices Other Material IssuesTop ESG Material IssuesEnvironmental Responsibility and Climate ActionHealth,Well-being,and Financial InclusivitySustainable InvestmentHuman CapitalCorporate GovernanceAIA GROUP LIMITED|Environmental,Social and Governance Report 202
127、218INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our Strategy
128、Materiality:Focusing on What MattersOUR APPROACH TO ESGMateriality:Focusing on What MattersThe areas identified as material illustrate the natural maturation and refinement of ESG priorities as we continue to integrate our ESG approach with our overall business strategy.There was strong alignment ac
129、ross the stakeholder groups on the key ESG priorities for AIA,with all groups identifying Environmental Responsibility and Climate Action as a top priority.Senior management emphasised the importance of Sustainable Investment as an opportunity for AIA,while Health&Well-being and Financial Inclusivit
130、y was an important topic among our internal and external stakeholders.The natural evolution in our approach is reflected in refinement in several areas.For example,Climate Change in 2021 has evolved into Environmental Responsibility and Climate Action this year.This builds on the urgency of addressi
131、ng climate action while better reflecting the Groups desire to approach this issue comprehensively across our operations,to include for example,biodiversity and waste and water management.Similarly,our focus on Health&Wellness has evolved in 2022 to Health&Well-being and Financial Inclusivity in 202
132、2,as we look for ways to help our policyholders address physical,mental and financial well-being,and clearly reflect that the growing protection gap relates to all components of this topic.The importance of these issues continued to be powerfully illustrated with the lingering impact of Covid-19 in
133、our communities.The strain on existing public services and infrastructure brought on by the Covid-19 pandemic exacerbated existing social and demographic challenges like the rise in non-communicable diseases(NCDs)and widening income inequality.In this context,the importance of addressing the protect
134、ion gap by providing greater,more inclusive access to quality health care,and helping develop solutions for underserved populations will continue to be key priorities for the Group.The continuing refinement of our approach to materiality will support our efforts to build on our strong ESG foundation
135、s and improve the alignment of our resources,enhance our decision-making and support the delivery of our Purpose.AIA GROUP LIMITED|Environmental,Social and Governance Report 202219INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT
136、&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our StrategyMateriality:Focusing on What MattersDelivering on Our StrategyOUR APPROACH TO ESGThe following table summarises how the fiv
137、e pillars of our ESG Strategy align with our material topics and strategic priorities.It also highlights the progress made in 2022,linked to the various United Nations Sustainable Development Goals(UN SDGs).HEALTH&WELLNESSMATERIAL TOPICSSTRATEGIC PRIORITIESINITIATIVETARGETS/PROOF POINTSPROGRESSUN SD
138、GS20212022 Health,Well-being,and Financial inclusivityEngaging Communities across Asia Engage communities across Asia to improve their physical,mental and environmental wellness while championing financial inclusionAIA One BillionNumber of people engaged(cumulative)125m258mImproving Access to Qualit
139、y HealthcareProvide greater access to quality care,relevant and timely information,diagnoses,treatment and rehabilitationAIA Vitality and AIA China WellnessNumber of live markets1112Number of AIA Vitality and AIA China Wellness customers1.9m2.6mTelemedicineTelemedicine eligible lives2.6m5.7mYear-on-
140、year increase in the number of consults73%238%Personal Case Management(PCM)Number of eligible lives2.9m3.7mYear-on-year increase in the number of PCM cases65%13%Diagnosis change(%)21%19%Refined treatment plan(%)56%53%Customer satisfaction rate(%)94%94%Regional Health PassportTop 100 upper-tier hospi
141、tals in AsiaYesYesNumber of providers globally10,00010,000Building Better Integrated Healthand Wellness OutcomesBuild on our leading integrated health and wellness solutions and reward customers for behavioural improvementsHealth and Wellness Solutions%of at-risk AIA Vitality members who have moved
142、to a healthy BMI range29%28%of at-risk AIA Vitality members who have seen their blood pressure levels improve54%52%of at-risk AIA Vitality members who have seen their cholesterol levels decline37%35%of at-risk members who have seen their glucose levels reduce 78%72%AIA GROUP LIMITED|Environmental,So
143、cial and Governance Report 202220INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersAIAs
144、 Net-Zero 2050 and Science Based TargetsDelivering on Our StrategySUSTAINABLE INVESTMENTMATERIAL TOPICSSTRATEGIC PRIORITIESTARGETS/PROOF POINTSPROGRESSUN SDGS20212022 Sustainable Investment Environmental Responsibility and Climate ActionDeepening ESG EngagementDeepen ESG engagement with investee com
145、paniesThematic engagementTheme of corporate governance;engaged 1,000 investee companiesTheme of labour standards;engaged 1,000 investee companiesPercentage of general account investments directly managed scored against in-house ESG Rating ScorecardN/AImplemented fully(100%)in directly managed fixed
146、income and equity asset classes,across our research-covered issuer universeAugmenting ESG Training and CapacityAugment knowledge and capacity among our investment analysts through dedicated training initiativesESG trainingN/AComplete formal ESG training by end of 2023 for in-scope Investment functio
147、n employeesBroadening Portfolio InclusionsBroaden portfolio inclusions by specific considerations of green bonds,sustainability bonds,renewable and alternative energy and infrastructureInvestment and disclosure of green bonds,sustainability bonds,renewable energy,infrastructure etcUS$3.6 billion inv
148、ested in ESG bonds in our general account assets US$4.3 billion invested in ESG bonds in our general account assetsEnhancing Portfolio ExclusionsEnhance portfolio exclusions in consideration of our objective to secure long-term investment outcomesDisclosure of portfolio exclusionsAdded exclusion on
149、coal mining and coal-fired power generation in relation to our general account investment portfolioExclusions remain on tobacco,cluster munitions and coal in relation to our general account investment portfolioOur Portfolio and Climate Disclosures Continue to report annual climate disclosures and de
150、velop emission reduction targets for our portfolio aligned to our net-zero commitmentClimate disclosure of our investment portfolio Disclosed Disclosed;enhanced and aligned with SBTi scopeOUR APPROACH TO ESGDelivering on Our StrategyAIA GROUP LIMITED|Environmental,Social and Governance Report 202221
151、INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based
152、TargetsDelivering on Our StrategySUSTAINABLE OPERATIONSMATERIAL TOPICSSTRATEGIC PRIORITIESTARGETS/PROOF POINTSPROGRESSUN SDGS20212022 Environmental Responsibility and Climate Action Risk Management Products and Service Digitalisation and InnovationEnsuring Greener BuildingsEnsure that all new buildi
153、ngs and any redevelopments adhere to industry-recognised green building standardsNumber of green certified buildings611Improving Our Environmental PerformanceReduce our carbon footprint,while also measuring and managing the amount of waste produced from our operations.Operational carbon emissions pr
154、oduced1.3 tonnes/employee2.0 tonnes/employeeWaste measurement expected to begin in 2022N/AMeasured;674 tonnesAdvancing Digital TransformationIncrease digitalisation and automation to reduce the usage of paper%of our buy,service and claims transactions were submitted digitally77%87%of electronic subm
155、issions for claims75%85%Across the Group the amount of paper saved through digitalisation1,200 tonnes(240 million pieces of paper)1,750 tonnes(more than 350 million pieces of paper)Encouraging Good ESG PracticeEncourage improvements in ESG performance with vendorsThe supplier Code of Conduct applies
156、 to all suppliersYesYesPlan to assess Tier 1 suppliers on their ESG performanceN/AAssessed OUR APPROACH TO ESGDelivering on Our StrategyAIA GROUP LIMITED|Environmental,Social and Governance Report 202222INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTI
157、VE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our StrategyPEOPLE&CULTUREMATERIAL TOPICSSTRATEGIC PRIORITIESTARGETS/PROOF P
158、OINTSPROGRESSUN SDGS20212022 Human Capital Diversity,Equity and inclusion Business EthicsOverallEmployee engagement levels against Gallup global F&I database (Target:min 75th percentile)90th percentile94th percentileSupporting Development and Career ProgressionFoster a learning culture that supports
159、 the development of our peopleNumber of hours of training per employee(Target:24 hours per employee by end 2023)17 hours24 hours%of employees who took part in at least one training session/year(Target:100%)100%100%Accelerating Progress in Diversity and InclusionPromote workplace diversity and advanc
160、e our culture of innovation and inclusion%of women employees in workforce 58%58%of women in senior management (Target:40%women in senior management)42%42%of women in programmes for leadership development (Target:45%by end 2026)25%40%Number of nationalities in AIA Group7075Launched D&I training for a
161、ll employees by end 2022 followed by annual refreshersN/ALaunchedStrengthening Risk AwarenessEmbed a culture of ethical decision-making and strong risk management100%of employees acknowledged compliance with the AIA Group Code of Conduct on an annual basis(Target:100%)100%100%Enriching and Rewarding
162、Opportunities for AllEnsure fair,accountable and equitableprocesses for employment,progression and rewardsAIA Workforce Well-being available to employees in all markets by end 2023N/ALaunched in key marketsOUR APPROACH TO ESGDelivering on Our StrategyAIA GROUP LIMITED|Environmental,Social and Govern
163、ance Report 202223INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050
164、and Science Based TargetsDelivering on Our StrategyEFFECTIVE GOVERNANCEMATERIAL TOPICSSTRATEGIC PRIORITIESTARGETS/PROOF POINTSPROGRESSUN SDGS20212022 Corporate Governance Risk Management Business Ethics Marketing and Selling Practices Data Privacy and CybersecurityBoard GovernanceFoster business int
165、egrity and sound decision-making through a diverse and highly qualified BoardBoard members broadly reflects a cross-section of the jurisdictions in which we operateYesYesAll Non-executive Directors on the AIA Group Limited Board are independent100%100%Board committees are chaired by and comprised al
166、most entirely of INEDs100%100%Annual updates on ESG best practices and progress against KPIsYesYesEnsuring Effective Risk Management and Responsible Business Practices Effectively manage ESG-related risks and opportunities throughout our businessAt least once a year,identify and refresh key ESG-rela
167、ted risks and risk toleranceYesYesPromoting ESG Best PracticesLead the promotion of ESG best practices across the regionESG partnershipsSigned up to the UNEP FIs Principles for Sustainable Insurance(PSI)Committed to the SBTiParticipated in the UNGC Think Lab on Just Transition;Became a member of the
168、 Asia Investor Group on Climate Change(AIGCC)ESG Ratings and Index InclusionsEstablish AIA as a global leader on key ESG indices,ratings and benchmarksWork towards improved performance on ratings and inclusion in ESG indicesSustainalytics Top Rated Hang Seng Sustainability Index InclusionRated AA by
169、 MSCIs ESG Rating Sustainalytics Top Rated Hang Seng Sustainability Index InclusionRated AA by MSCIs ESG Rating Bloomberg Gender-Equality Index inclusionOUR APPROACH TO ESGDelivering on Our StrategyAIA GROUP LIMITED|Environmental,Social and Governance Report 202224INTROOUR APPROACHHEALTH&WELLNESSSUS
170、TAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersAIAs Net-Zero 2050 and Science Based TargetsDelivering on Our StrategyAI
171、As Net-Zero 2050 and Science Based TargetsThe health of the planet is inextricably linked to the health of our communities.For AIA to deliver on our Purpose of helping people live Healthier,Longer,Better Lives,it is critical for us to support efforts to address climate change,the impacts of which co
172、ntinue to be deeply felt in our communities,and globally.Our Net-Zero 2050 commitment and Science Based TargetsIn December 2021,AIA committed to achieving net-zero GHG emissions by 2050.AIA has also committed to the SBTi,which is a collaboration between United Nations Global Compact(UNGC),World Wide
173、 Fund for Nature(WWF),The World Resources Institute(WRI)and CDP,supporting businesses to set ambitious emissions reduction targets in line with the latest climate science deemed necessary to meet the goals of the Paris Agreement.Since announcing our commitment in 2021,AIA has set up a Climate and Ne
174、t-Zero Steering Committee and a Net-Zero and SBTi Working Group to bring together expertise and leadership from across the Group to provide a robust framework for governance and transparency.This is sponsored by our Group Chief Executive and President and brings together a cross-section of senior in
175、ternal stakeholders.OUR APPROACH TO ESGOUR WORKING FRAMEWORKAIA GROUP BOARDESG COMMITTEEBUSINESS UNIT CEOsPROJECT SPONSORPROJECT-SPECIFIC STEERING COMMITTEEPROJECT-SPECIFIC TECHNICAL COMMITTEE(Working Group)PROJECT MANAGERCROSS-FUNCTIONAL WORKING TEAMGROUP CHIEF EXECUTIVE AND PRESIDENTLee Yuan Siong
176、CLIMATE&NET-ZERO STEERING COMMITTEEGroup General Counsel(Chair),Group Chief Financial Officer,Group Chief Investment Officer,Group Chief Technology and Life Operations Officer,Group Head of Internal Audit,Group Head of Sustainability,Rotating Regional Chief Executives(RCEs)NET-ZERO&SBTI WORKING GROU
177、PGroup ESG function,Group Investment,Finance,Facilities Management,IT nominee,Risk nomineePROGRAMME DIRECTORHead of Climate and EnvironmentFINANCED EMISSIONSCross-Functional Working Team including members of Group Invesment and Group ESG functionsOPERATIONAL EMISSIONSCross-Functional Working Team in
178、cluding members of Group ESG functionAIA GROUP LIMITED|Environmental,Social and Governance Report 202225INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our St
179、akeholdersESG Governance at AIAMateriality:Focusing on What MattersDelivering on Our StrategyAIAs Net-Zero 2050 and Science Based TargetsIn 2022,in line with our commitment,we have undertaken a number of steps to progress towards achieving validation for our targets by the SBTi by December 2023.Thes
180、e include:Identifying boundaries for SBTi target-setting for Scope 1,Scope 2,Scope 3;Computing baseline emissions from our operations and investments to set demonstrably robust targets to reduce GHG emissions in line with the SBTi methodology;Aligning with various stakeholders internally,including t
181、he Group Board,the Group Executive Committee,business unit CEOs,members of key Group Functions(including Investments,Finance,Risk and Technology),business unit ESG leads,and real estate and facility managers to share the methodology and advance toward sign offs for baselines and targets;and Evaluati
182、ng the levers that will help us achieve both near and long-term Science Based Targets.We will also continue to invest in building the capacity of our ESG leads in each Group function and each market through knowledge sharing and education,and where appropriate,through external recruitment.The detail
183、s on emissions baseline for operations and investments and near-term Science Based Targets together with our approach to deliver on the targets will be included in our ESG Report 2023 to be published in March 2024.You can find more information about AIAs climate-related disclosures in our Task Force
184、 on Climate-related Financial Disclosures(TCFD)report on pages 114 to 130.OUR APPROACH TO ESGAIAs Net-Zero 2050 and Science Based TargetsAIA has established a legacy of responsible business practices and trust over more than 100 years of growth across the region,where we have led the industry by exa
185、mple with transparency,robust governance and significant scale.We have applied these same long-standing principles to driving our sustainability transition and promoting ESG adoption across the industry.These initiatives build on AIAs long-term commitment to sustainability,including engagements with
186、 the UNGC since 2016,the CDP since 2017,and Climate Action 100+since 2019.AIA GROUP LIMITED|Environmental,Social and Governance Report 202226INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FE
187、EDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersDelivering on Our StrategyAIAs Net-Zero 2050 and Science Based TargetsInitiated portfolio analysis and engagement on climate change.One of the first Asian asset owners to carbon footprint listed e
188、quity investment portfolio.Joined the Principles for Responsible Investment(PRI).Joined the Climate Action 100+.Became a signatory to the UNEP Principles for Sustainable Insurance(PSI).Completely divested entire directly-managed listed equity and fixed-income exposure to coal mining and coal-fired p
189、ower businesses.Committed to net-zero emissions by 2050 and signed up to the SBTi.100%of in-scope investee companies have validated Science Based Targets for their organisations.Set initial near-term Science Based Targets for validation by SBTi.Participant of the United Nations Global Compacts Think
190、 Lab on Just Transition.Became a member of the Asia Investor Group on Climate Change(AIGCC).2002220172018Became a signatory to the UNGC.Began reporting on the emissions and energy use arising from our direct operations.Engaged with CDP.Confirmed support for the Paris Agreement and launche
191、d first Climate Statement.Endorsed the TCFD.20232040Net-zero2050OUR APPROACH TO ESGAIAs Net-Zero 2050 and Science Based TargetsAIA GROUP LIMITED|Environmental,Social and Governance Report 202227INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERN
192、ANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur ESG StrategyEngaging Our StakeholdersESG Governance at AIAMateriality:Focusing on What MattersDelivering on Our StrategyAIAs Net-Zero 2050 and Science Based TargetsHealth&WellnessIn this section29 Our Health&Wellness Pillar30 Summary of
193、Strategic Priorities and Progress31 Our Strategic Priorities in Detail43 Bringing Health&Wellness to LifeINTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSumm
194、ary of Strategic Priorities and ProgressOur Strategic Priorities in DetailBringing Health&Wellness to Life28AIA GROUP LIMITED|Environmental,Social and Governance Report 2022As the largest independent publicly listed pan-Asian life insurance group,we are committed to our Purpose of helping people acr
195、oss Asia live Healthier,Longer,Better Lives.Our wide range of protection and long-term savings propositions can be packaged with health and wellness coverage solutions and services tailored to each customers needs to ensure they can afford this protection both now and as they get older when health c
196、osts escalate.We believe that achieving Healthier,Longer,Better Lives for individuals is inextricably linked to ESG considerations and that a better future requires engaging communities across Asia,improving access to quality healthcare and building better integrated health and wellness outcomes.AIA
197、s Integrated Health Strategy aims to improve the health and wellness of people and communities across Asia by transforming how individuals,corporates,payors and providers experience and Our Health&Wellness Pillarmanage health insurance and healthcare delivery,powered by Amplify Health,our Health Ins
198、urTech player.This comprises of AIAs personalised health insurance with innovative solutions that cater to our customers needs,through strategic partnerships with outpatient clinics and more effective care management programmes with simpler healthcare journeys that deliver better health outcomes at
199、lower cost,making healthcare more accessible,more affordable and more effective.STUART SPENCERGROUP CHIEF MARKETNG OFFICERIt has never been more critical for us to transform health insurance and healthcare delivery across Asia.AIAs Integrated Health Strategy significantly enhances our business and c
200、reates greater value for our customers,distributors and shareholders,making health insurance and healthcare delivery more accessible,more affordable and more effective across the communities in which we operate.This enables us to deliver on our Purpose of helping people live Healthier,Longer,Better
201、Lives.INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKSummary of Strategic Priorities and ProgressOur Strategic Priorities in DetailBringing Health&Wellness to LifeOur Health&Wellness
202、 Pillar29AIA GROUP LIMITED|Environmental,Social and Governance Report 2022Summary of Strategic Priorities and ProgressStrategic Priorities2022 Progress1.Engaging Communities Across Asia Engage communities across Asia to improve their physical,mental and environmental wellness while championing finan
203、cial inclusionWe have continued to drive focus and activity across all areas of health and wellness and championed financial inclusion through AIA One Billion.We have reinforced our commitment to communities across Asia by setting ourselves a target to engage one billion people by 2030 to live Healt
204、hier,Longer,Better Lives.258 million people engaged through AIA One Billion by the end of 2022.2.Improving Access to Quality Healthcare Provide greater access to quality care,relevant and timely information,diagnoses,treatment and rehabilitationAIA Vitality and AIA China Wellness Number of AIA Vital
205、ity and AIA China Wellness customers=2.6mTelemedicine Telemedicine eligible lives=5.7m Year-on-year increase in the number of consults=238%Personal Case Management Eligible lives=3.7m Year-on-year increase in the number of Personal Case Management(PCM)cases=13%19%diagnosis change 53%refined treatmen
206、t plan 94%customer satisfaction rate Regional Health Passport Top 100 upper-tier hospitals in Asia 10,000 providers globally3.Building Better Integrated Health and Wellness Outcomes Build on our leading integrated health and wellness solutions and reward customers for behavioural improvementsBased o
207、n AIA Vitality members who have reported their data:28%of at-risk AIA Vitality members have moved to a healthy BMI range 52%of at-risk AIA Vitality members have seen their blood pressure levels improve 35%of at-risk AIA Vitality members have seen their cholesterol levels decline 72%of at-risk member
208、s have seen their glucose levels reduceAIA GROUP LIMITED|Environmental,Social and Governance Report 202230INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarOur
209、 Strategic Priorities in DetailBringing Health&Wellness to LifeSummary of Strategic Priorities and ProgressOur Strategic Priorities in DetailStrategic Priority 1Engaging Communities Across AsiaEngage communities across Asia to improve their physical,mental and environmental wellness while championin
210、g financial inclusionOur AIA family our employees,agency network,ambassadors and partners help individual and corporate customers to improve their health and wellness while engaging millions of others in communities throughout the region to improve their physical,mental and environmental well-being
211、while championing financial inclusion.Through our AIA One Billion commitment we drive engagement across our markets.We have established an initiative to establish healthier habits in Asias children through the AIA Healthiest Schools Programme,and our partnership with Tottenham Hotspur Football Club
212、promotes the key role of sport in helping people live healthier lives.This year we introduced AIA Voices,our new thought leadership platform that disseminates content from changemakers and experts on physical,mental,environmental and financial wellness to audiences across Asia,providing them with in
213、formation and inspiration on how to live Healthier,Longer,Better Lives.AIA GROUP LIMITED|Environmental,Social and Governance Report 202231INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDB
214、ACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailAIA One BillionOUR STRATEGIC PRIORITIES IN DETAILProgress Towards Our Goal258 millionPeople engaged through AIA One Billion by the end of 2022By 31 December 2022
215、,AIA has engaged 258 million people1 towards our AIA One Billion goal.PricewaterhouseCoopers(PwC)has undertaken a limited assurance engagement in accordance with the International Standard on Assurance Engagements(ISAE)3000 Revised,Assurance Engagements Other than Audits or Reviews of Historical Fin
216、ancial Information in respect of the selected AOB performance metrics.For details and the basis of preparation,see number of people engaged through AIA One Billion has been rounded down to the nearest million.IntroductionWe have set ourselves an ambitious and clear goal:By 2030,we will have engaged
217、one billion people to help them live Healthier,Longer,Better Lives.To deliver this,we have begun to reach out far beyond our existing customer base with the goal of driving societal engagement,creating a Healthier,Longer,Better Lives movement across Asia.With our AIA One Billion ambition,we are emba
218、rking on a journey which begins with engaging and inspiring people across Asia to take steps towards living Healthier,Longer,Better Lives.Through the creation of an ecosystem of engagement touchpoints,our journey will evolve over time towards delivering and demonstrating real impact on the health an
219、d wellness of millions of people in our communities across Asia.We are inviting people across Asia to join us on this journey and this is only possible with the combined efforts of the entire AIA family.ActionsIn February 2022,we publicly announced our AIA One Billion ambition,and since then,we have
220、 delivered and measured a wide range of purpose-led initiatives across all of our 18 markets.We committed to engage,educate,inspire and support communities,employees,individuals and business customers across Asia to improve their physical,mental,environmental and financial health and wellness throug
221、h advice,partnerships,events,community programmes and campaigns.MeasurementWe are following a principles-based methodology to measure the breadth and depth of our engagement.We define an engagement as“a positive action by an individual”.This covers all AIA touchpoints with customers,clients and comm
222、unities across Asia.We are measuring the cumulative year-on-year number of people engaged,and we will review,evolve and enhance our measurement each year,adjusting our approach as required to ensure robust processes and alignment to any changes in our activities that may be necessary.We have sought
223、independent verification where appropriate.1 Read more in the Disclosure and Data section.AIA GROUP LIMITED|Environmental,Social and Governance Report 202232INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE
224、&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILIn the following section,we have selected key Group-wide programmes and highlights of the local engagement a
225、ctivities across our markets which have contributed to our AIA One Billion ambition.These activities demonstrate how we are engaging individuals to live Healthier,Longer,Better Lives by improving physical,mental and environmental health and championing financial inclusion.The AIA Healthiest Schools
226、Programme In June 2022,we launched the AIA Healthiest Schools Programme,which aims to encourage and drive healthier habits among students aged 5 to 16 across the themes of Healthy Eating,Active Lifestyles,Mental Well-being and Health,and Sustainability.We have partnered with education experts EVERFI
227、 to develop bespoke teaching resources:a suite of holistic and flexible lessons and activities that can be easily integrated into every classroom all accessible on one digital platform.Each school has the opportunity to enter into the AIA Healthiest Schools Challenge,demonstrating the potential impa
228、ct of their innovative ideas to make their students and community healthier,with a chance to win exclusive health and wellness experiences and prizes.We have launched our programme in four pilot markets so far,including Australia,Hong Kong,Vietnam and Thailand,and we will be expanding this regional
229、programme to other locations in the coming year.Partnership with Tottenham Hotspur Football ClubAIA is proud to be the Global Principal Partner of the Tottenham Hotspur Football Club.Active participation in sports promotes a healthy lifestyle.With football,we hope to positively impact lives through
230、values such as teamwork,discipline and sportsmanship.We hold football clinics across AIA markets to help people to live Healthier,Longer,Better Lives.Since 2017,we have had Spurs coaches on the ground in Asia,and over 90,000 participants(virtually all of them children)have taken part in these physic
231、al sessions.We have also created a digital Coaching Corner and share content on our social channels to continue the conversation on a variety of topics such as healthy cooking and mental health.AIA VoicesThis year,we were proud to launch AIA Voices,a content-led thought leadership platform that brin
232、gs together knowledge experts from across Asia to educate,motivate and inspire people along their journey towards living Healthier,Longer,Better Lives.AIA Voices brings together subject matter experts,pioneers and agents of change,who will address important topics related to physical,mental,environm
233、ental and financial wellness.The first episode of the programme,“Sleep&Mental Health”,delves into the importance of sleep and its impact on mental wellness.It is a continuation of the#OneMoreHour campaign launched in 2019 on the impact of sleep,and features sleep expert Olivia Arezzolo,psychotherapi
234、st Kate Yan Yijia,and former No.1 squash player Nicol David,among others.Over the coming months and years,AIA Voices will also spotlight financial literacy and inclusion,as well as the connection between a healthy planet and our own wellness.MENTAL HEALTHSIGNATURE PROGRAMMESSIGNATURE PROGRAMMESPHYSI
235、CAL HEALTHENVIRONMENTAL HEALTHFINANCIAL INCLUSIONAIA One Billion Engagement ActivitiesAIA GROUP LIMITED|Environmental,Social and Governance Report 202233INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DAT
236、AAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILWe support,motivate and engage people to take steps to prevent illness and disease and provide them with the acc
237、ess to quality healthcare services that improves their health outcomes.Tackling stereotypes and promoting physical health with women in Malaysia In conjunction with the 2022 theme for International Womens Day#BreakTheBias,AIA Malaysia launched#AIASquashTheStereotypes,a campaign to shed light on how
238、gender stereotypes remain a constant battle for every woman in Malaysia and to promote the importance of physical well-being through sport and movement.The campaign spotlighted AIA Malaysia ambassador and 8-time World Squash Champion Nicol David and asked women to submit inspiring stories about how
239、they challenge gender stereotypes in their daily lives.20 lucky participants were awarded a chance to join an exclusive,all-female squash clinic with Nicol herself.Living with Vitality in MalaysiaThroughout the months of April to June 2022,AIA Malaysia offered free health checks to all Malaysians as
240、 part of its ongoing efforts to engage people to help them live Healthier,Longer,Better Lives.Members of the public were invited to walk into any outlets of the supporting pharmacy,Alpro Pharmacy,to claim a basic health screening,free of charge.The screening included tests for blood cholesterol,bloo
241、d pressure,blood glucose,as well as calculations of Body Mass Index(BMI).PHYSICAL HEALTHTRISTAN KNOWLESADVICE MANAGER,AIA AUSTRALIA FINANCIAL WELL-BEINGAIA One Billion StoryAIA Australias recent brand campaign#allorsomething,deeply resonated with Tristan Knowles,Advice Manager at AIA Australia Finan
242、cial Well-being.Tristan learnt very early on that life does not always follow a script.Diagnosed with bone cancer at the age of nine,at a young age he underwent intensive treatment and had his right leg amputated.Despite the darkness of childhood cancer,Tristan developed a resilience and a glass-hal
243、f-full approach that has led him to become one of the best wheelchair basketball players in the world and to represent Australia at five Paralympic Games,with Paris 2024 on the horizon.Tristan is passionate about ensuring Australians have safety nets in place in case life throws a curveball.He belie
244、ves doing something,however small,can make a real difference.For Tristan,this is taking his dog,Carlos,for a lunchtime walk to get outside and move a little with no mobile phone so he can completely be present in the moment.Tristan continues to encourage others to see the relationship between physic
245、al,mental and financial well-being,educating others to set small goals to help make confident decisions and leading a healthier,longer,better life.This was supported by a series of campaigns across the year in conjunction with World Health Day and A Healthier Malaysia campaign,where AIA Vitality mem
246、bers were offered free Vitality Health Checks(VHC)and Vitality points upgrade,pharmacy vouchers and discounts on healthy food.The initiative is part of AIAs#LiveWithVitality campaign which aims to raise awareness on the importance of regular health screenings.Over 2,000 people walked in to do the he
247、alth checks,51 per cent of whom were aged 40 years and below,which is an encouraging outcome considering that health checks are generally not top of mind for young adults.This led to a 7 per cent increase in VHC take-up over a 12-month period.The#LiveWithVitality campaign is part of AIAs efforts to
248、encourage and motivate Malaysians to understand their health better.Instead of only seeing a doctor when something is wrong,AIA wants to raise awareness on the importance of periodic health checks in preventing late-stage NCDs and the diagnose of critical illnesses.AIA GROUP LIMITED|Environmental,So
249、cial and Governance Report 202234INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to Life
250、Our Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILMENTAL HEALTHAcross Asia,the Covid-19 pandemic has caused accelerated growth in the number of people experiencing anxiety,depression and other mental illnesses.AIA is committed to raising awareness of the importance of emotional and
251、 mental well-being and the tools and techniques that help develop enduring resilience.Promoting positivity in IndonesiaAIA Indonesia launched a campaign designed to share positivity,by highlighting stories of happiness from AIA employees,customers and advisors in collaboration with prominent musicia
252、ns and influencers.The campaign,titled BahagiAIA(Happiness),encouraged people to share positive stories with insurance which were transformed into the BahagiAIA song.Through the BahagiAIA video manifesto,we highlighted AIAs role in helping Indonesians to improve their mental health,physical health,e
253、nvironmental health and financial health.SHERLYN LAI SHILINPERSONAL WEALTH MANAGER,ADVISORS ALLIANCE GROUP(AAG)REPRESENTING AIA FINANCIAL ADVISORS,AIA SINGAPOREAIA One Billion StoryAt 12 years old,Sherlyn Lai Shilin was diagnosed with idiopathic scoliosis,a spinal deformity.The condition deteriorate
254、d through age 17 when the function of her right lung was affected in addition to not being able to grip a pen properly or to compete in sports.In 2003,she underwent a six-figure spinal surgery to have two rods,more than 20 screws and hooks implanted to support and realign her spine.“The medical bill
255、s that my parents had to pay then made me understand the importance of insurance,”she said.For the last 10 years,Sherlyn has dedicated her time to show others how they could love themselves,despite the challenges they may face.She now works with underprivileged children,tutoring them and helping the
256、ir families.AIA GROUP LIMITED|Environmental,Social and Governance Report 202235INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Prioritie
257、s and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILGlobally,23 per cent of deaths could be prevented through healthier environments1.Human health and well-being are intimately linked to the state of the environment,which is why environme
258、ntal health and well-being are a part of AIA One Billion.Across Asia,our markets are committed to raising awareness of the importance of environmental health,providing relief to those who are affected by the environment and proactively getting involved in improving the environment for the next gener
259、ation.AIA Thailand raises awareness of sharing life with nature Asia is bearing the brunt of climate change.237 million people in Mainland China,Bangladesh,India,Vietnam,Indonesia and Thailand are at risk of annual flooding by 2050 according to a study by US non-profit,Climate Central.Thailand is al
260、ready facing annual flooding and AIA Thailand has worked to provide relief for communities during these difficult times.In addition to flood relief,AIA Thailand gathered employees,agents,customers and business partners to plant 20,000 trees as part of“AIA Sharing A Life 9”in 2022.At nine locations A
261、NGELA BUSBYCHIEF CUSTOMER OFFICER,AIA NEW ZEALANDAIA One Billion StoryAngela Busby,AIA New Zealands Chief Customer Officer,was appointed to the Sustainable Business Council NZ Advisory Board in August 2022.Angela has taken up the challenge with a focus on promoting sustainable business practices,par
262、ticularly within the NZ financial services sector.“As a proud wahine toa Mori,my vision for the Sustainable Business Council is to use the power ENVIRONMENTAL HEALTH1 WHO(2019)of the collective to drive positive change for all New Zealanders and our environment,”says Angela.“Our behaviours and activ
263、ities have an impact on the environment,which in turn significantly impact the health and well-being of individuals,whnau and communities.We cannot thrive in an unhealthy environment and the environment cannot thrive when our behaviours are unhealthy.”across the country,the project created green spa
264、ces and filter walls against dust and air pollution to emphasise AIAs commitment.The project also aligns with the Bangkok Metropolitan Administrations One Million Trees Planting Campaign.AIA GROUP LIMITED|Environmental,Social and Governance Report 202236INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE IN
265、VESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILThrough AIA
266、 One Billion,we are also committed to championing financial inclusion.As we seek to understand our individual and corporate customers and the diverse communities we serve,we intend to provide education,resources and products that support the physical,mental and financial well-being of individuals an
267、d families,with inclusive offerings and innovative products and solutions to support their needs.Supporting financial literacy with AIAPediaAIA Indonesia launched AIAPedia,a digital-based education programme to increase financial and insurance literacy.The programme has evolved from a campaign origi
268、nating on Instagram to a dynamic platform of videos,webinars and talk shows available on Twitter,YouTube and TikTok.AIAPedia collaborates with thought leaders and traditional and digital media influencers to provide education to the general public,and invites customers to share their experience with
269、 insurance to a wider audience.AIAPedia also addresses financial topics circulating on social media to raise awareness of the importance of insurance.Meeting retirement needs in Mainland ChinaThe World Health Organization projects that by 20402,28 per cent of the population of Mainland China will be
270、 aged.In 2021,AIA China launched the AIA Retirement Concierge with enhancements over 2022 to enable customers to access innovative and high quality home-based Retirement Services,Retirement Institution services,such as online tools to help customers choose suitable retirement institutions convenient
271、ly and confidently,and Medical Care and Assistance,to provide customers care in mental and body health management at the“early elderly”age,meaning those aged sixty and above.AIA China also launched JADE Total Solution,a deferred annuity product that supplements future pension funds through saving in
272、surance.Together with Retirement Concierge,this helps customers identify and plan for gaps in their future pension funds with the annuity period covering customers retirement stage and JADE Saving in retirement stage offering customers the flexibility to manage emergency capital needs through partia
273、l surrender or policy loans.Making insurance accessible to rural people in IndiaAccording to the World Bank,Indias rural populace makes up 65 per cent of its total population.Life insurance coverage in rural India,however,stands at a mere 8-10 per cent with awareness regarding health insurance in th
274、e rural population being very low.With the government focused on increasing financial inclusion,Tata AIA Life has brought to market POS Saat Saath,a micro insurance product with benefits that include protection,savings and assured returns on maturity.This product joins other offerings designed to su
275、pport lower income consumers,including:Saral Jeevan Bima,a simple and affordable term plan Insta Protect,which provides comprehensive protection for Life,Critical Illness,Disability and Hospitalisation for the low-income segment Fortune Guarantee Pension,an affordable,retail pension plan with system
276、atic investment options offering pensions/annuity for life POS Smart Income Plus,a systematic investment savings plan with dual advantage of life cover plus savings To broaden reach into rural and remote areas of India,all products are available on a mobile app.Tata AIA Life has also partnered with
277、the Common Service Centres Scheme(CSC)in April 2022,a pan-India network of access points for public services,healthcare and social welfare services across the country.This gives AIA the opportunity to leverage 400,000 centres for reach into 95 per cent of the rural governing bodies in India,ensuring
278、 that more of the rural populace in India have access to insurance.2 WHO(2015)FINANCIAL INCLUSIONAIA GROUP LIMITED|Environmental,Social and Governance Report 202237INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDIS
279、CLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILIn addition to these products,Tata AIA Life Insurance,together with the Central Bank of India,sponsor
280、ed cataract surgeries for the underprivileged senior citizens across India.Blindness in India is known to increase rapidly after 50 years of age,with 66.2 per cent due to cataracts,and the prevalence of blindness being higher among people of lower socio-economic status.Cataracts are treatable and,ye
281、t,financial constraints remain a major barrier in accessing cataract surgery.Through the initiative Netrajyoti,Tata AIA Life partnered with the NGO-HelpAge India to sponsor cataract surgeries.INR6.2 million was contributed for the cause which funded over 2,300 cataract surgeries for underprivileged
282、senior citizens across India.One-stop health protection solution in Hong KongAIA Hong Kong launched Health Journey Guardian,providing comprehensive medical cover across the entire health journey from prevention,prediction,diagnosis,treatment and recovery support.For example,with pre-emptive health a
283、ssessments through which customers are diagnosed early,are able to seek support through diagnosis with tests and second opinions(including outpatient cover for doctors visits and diagnosis benefits),and seek telemedicine services,to ensure adequate support throughout the treatment process.Health Jou
284、rney Guardian also provides rehabilitation and hospice cover,with personal case management during treatment and rehabilitation management.Addressing significant coverage gaps in Sri LankaTo support an increasingly influential female population that is growing in economic significance and decision-ma
285、king,AIA Sri Lanka launched a comprehensive life insurance product tailored for women.She Protect is a pure protection personalised solution that can be customised with seven optional benefits.It forms a key part of Aya Surakina AIA,a womens programme that supports and empowers women across the coun
286、try.AIA GROUP LIMITED|Environmental,Social and Governance Report 202238INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and Pr
287、ogressBringing Health&Wellness to LifeOur Strategic Priorities in DetailStrategic Priority 2Improving Access to Quality HealthcareProvide greater access to quality care,relevant and timely information,diagnoses,treatment and rehabilitationOUR STRATEGIC PRIORITIES IN DETAILAcross Asia,access to healt
288、hcare varies significantly,with fragmented and complex healthcare journeys that are difficult to navigate,and rising medical cost inflation.AIAs Integrated Health Strategy provides customers with more accessible,affordable and effective healthcare.Integration with high-quality physical and virtual o
289、utpatient clinics enables AIA to fully support our customers with more effective care management and simpler healthcare journeys through our healthcare administration and management capabilities,with personalised health insurance advice and innovative solutions.Expanding our health offerings across
290、AsiaAIA announced the acquisition of Blue Cross(Asia-Pacific)Insurance Limited and Blue Care JV(BVI)Holdings Limited from The Bank of East Asia,Limited(BEA)in March 2022.The acquisition brings extensive operating experience and specialist expertise in health insurance including Blue Cares medical ce
291、ntres and large medical network in Hong Kong.AIA and BEA also extended the scope of their exclusive bancassurance partnership to cover personal lines general insurance,including health insurance to BEAs personal banking customers,enabling AIA Hong Kong to deliver leading propositions across its mult
292、i-channel distribution platform.AIA also acquired MediCard Philippines,Inc.(“MediCard”),a leading Health Maintenance Organisation(HMO)in the Philippines providing health insurance and healthcare services to more than 920,000 members across corporate and individual plans.MediCard has an extensive med
293、ical service network of over 1,000 partner hospitals and clinics and 26 high-quality MediCard-owned clinics located in key cities across the Philippines,offering primary care,diagnostics,laboratory tests and minor surgeries.AIAs acquisitions bring new products,customer segments and distribution capa
294、bilities,with opportunities to deliver more personalised health insurance,building assets and capabilities across healthcare provision,administration and management,thereby accelerating AIAs Integrated Health Strategy across the region.Transforming AIA through world class technology AIA launched Amp
295、lify Health,a joint venture with Discovery Group Limited,a South Africa-based global innovator in wellness,health analytics and insurance.Amplify Health provides a range of HealthTech assets,proprietary data analytics and extensive health expertise partnering with businesses and organisations in the
296、 healthcare system to transform healthcare delivery and health insurance to make the people of Asia healthier by improving their health and wellness.The recent acquisition of AI-powered data analytics firm AiDA Technologies brings commercially proven and multi award-winning proprietary machine learn
297、ing technologies for automated underwriting,claims processing,and fraud,waste and abuse detection,which enable companies to use data better to accelerate processes,increase revenue,drive cost reductions and anticipate evolving risk.These capabilities complement and build on the existing Amplify Heal
298、th integrated health technology solutions stack which offers chronic disease management programmes,claims processing and administration systems,as well as private medical insurance product development capabilities and bolsters its team of regional data scientists.AIA GROUP LIMITED|Environmental,Soci
299、al and Governance Report 202239INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOu
300、r Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILGrowing wellness regionallyBringing AIA Groups best practice and innovation across the region,Tata AIA Life Insurance has enhanced its life insurance solutions with the launch of Tata AIA Vitality,helping customers lead Healthier,Long
301、er,Better Lives.Like AIA Vitality customers in other established markets,Tata AIA Vitality policyholders can now access health check-ups,engage in wellness activities and health challenges,access upfront discounts and renewals on their premiums,or additional coverage when they achieve fitness milest
302、ones.Including Tata AIA Vitality,AIA Vitality and AIA China Wellness programmes are now available in 12 AIA markets Mainland China,Hong Kong,Macau,Malaysia,Philippines,Singapore,Thailand,Indonesia,Australia,New Zealand and South Korea.AIA Thailand launched its health-tracking super app enabling user
303、s to access a range of services that include digital policy servicing,healthcare trackers and rewards for a healthier lifestyle.The app also offers a new facial recognition feature,powered by artificial intelligence,that tracks body mass index,blood pressure,pulse and stress levels,further enhancing
304、 our digital real-time delivery of health and wellness services to customers.TelemedicineTelemedicine emerged as a primary digital healthcare support tool during the Covid-19 pandemic,allowing customers access to video consultation services,prescription,delivery of medication when required and onwar
305、d referral to AIAs health provider networks where necessary.Telemedicine services are currently available in 10 AIA markets Mainland China,Hong Kong,India,Indonesia,Malaysia,Myanmar,the Philippines,Singapore,Sri Lanka and Thailand.Personal Case ManagementPersonal Case Management(PCM)is a medical sup
306、port service to help customers with serious medical conditions.Customers have access to care and advice delivered via teleconsultation or in-person consultation,based on prevailing market conditions and patient needs.It is available in a total of 12 AIA markets Cambodia,Mainland China,Hong Kong,Indi
307、a,Indonesia,Malaysia,Myanmar,Australia,New Zealand,Singapore,Vietnam and Thailand.Regional Health PassportThe AIA Regional Health Passport leverages our pan-Asian presence to provide our customers access to quality providers in other countries,enabling cross-border cashless access to treatment.The r
308、egional health passport is available in nine AIA markets Mainland China,Hong Kong,Macau,Malaysia,Singapore,Thailand,Indonesia,Sri Lanka and Cambodia.Strategic Priority 3Building Better Integrated Health and Wellness OutcomesBuild on our leading integrated health and wellness solutions and reward cus
309、tomers for behavioural improvementsAcross Asia,people are reporting higher levels of burnout and depression3 with problems arising from mental health the second largest contributor to time lost to disability,in part due to pressures of life,poor nutrition,lack of exercise,increased time on digital m
310、edia,social isolation and lack of contact with nature.Tackling mental health in Asia is a difficult challenge,compounded by the surrounding stigma associated with mental health disorders.A wellness study commissioned by AIA covering Mainland China,Hong Kong,Singapore,Thailand and Malaysia,sought to
311、understand the extent of the issue.AIAs health and wellness offerings through AIA Vitality and WorkWell with AIA play a crucial role in beginning to address the problem.3 McKinsey(2022)AIA GROUP LIMITED|Environmental,Social and Governance Report 202240INTROOUR APPROACHHEALTH&WELLNESSSUSTAINABLE INVE
312、STMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailOUR STRATEGIC PRIORITIES IN DETAILMore effectiv
313、e care management for mental well-beingTo improve mental well-being in companies across Malaysia and to create a safe space at work to foster mental health discussions,AIA Malaysia introduced a first-in-market Mental Health Solution in collaboration with ThoughtFull,a Southeast Asian-based digital m
314、ental health platform.This provides corporate customers with mental health support,stress,anxiety and depression management,unlocking new avenues for users to proactively engage with their mental health and well-being.AIA Wellness Study The wellness study revealed that:Physical Health 23%of people r
315、ated themselves as having a positive/healthy physical healthSleeping Habits&Quality 19%of people think that they have good sleeping habits&sleep qualityMental Health&Wellness(incl.spiritual well-being)21%of people rated themselves as having positive/healthy mental health and wellnessDiet/Eating Habi
316、ts 19%of the people think they have positive/healthy diet/eating habitsFamily/Social Relationships 24%think they have positive family/social relationshipsFinancial Health 76%believe financial health is important as it can impact mental well-beingPart of WorkWell with AIA,a proposition under AIA Mala
317、ysias Total Health Solutions for Corporate Solutions,employers(through ThoughtFull)are able to provide better care and end-to-end support for their peoples mental well-being.Better health outcomes with rehabilitation Rehabilitation can effectively assist in prevention of and recovery from various he
318、alth conditions.AIA Australia together with CancerAid enabled customers undergoing cancer treatment to benefit from the CancerAid Coaching programme,which consists of an online e-health app,a series of weekly messages,via email and text,and telephone health coaching sessions delivered over a 12-week
319、 period.The programme takes a holistic view and reinforces key health messages on appropriate symptom tracking,exercise,diet,mindfulness and sleep strategies,and allows patients to monitor their condition.In an industry first,AIA Australia and CancerAid published leading research conducted over thre
320、e years,demonstrating CancerAid Coach Programme participants were 73 per cent more likely to return to work.Raising awareness post pandemicAIA Hong Kong launched a campaign to encourage members to avail themselves of Vitality Health Check(VHC).The campaign started with agents to embed the experience
321、 in their offerings and help connect with their customers over a shared experience.The VHC Campaign and various support promotion offers have resulted in encouraging numbers in terms of member response,deepened engagement,call to action and click-through rates from electronic direct mailers.Similarl
322、y,AIA New Zealand launched a campaign in collaboration with an AIA Vitality programme partner to increase member awareness and engagement with VHCs.The 31-day period campaign resulted in a five-fold increase in the average monthly VHC completions compared to the months preceding the campaign period.
323、AIA Malaysia took similar steps to help Malaysians improve their health and well-being through activities in partnership with Guardian and Jaya Grocer,offering rewards for completion of VHC including increasing reward points.AIA GROUP LIMITED|Environmental,Social and Governance Report 202241INTROOUR
324、 APPROACHHEALTH&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailOUR STR
325、ATEGIC PRIORITIES IN DETAILLive Well in action AIA working with a logistics company in Hong Kong identified musculoskeletal disorders as a priority for intervention.With the companys employees based across both office and warehouse locations,AIA carried out a musculoskeletal intervention programme o
326、ver the course of a year,consisting of education,physical interventions,ergonomic analysis,gamification and even psychological education on pain management.Physiotherapists visited the offices to observe sitting and working postures as well as desk and working arrangements.There were education sessi
327、ons and gamified activities for staff,with line managers also being advised on how to coach and encourage their teams to take breaks,stretch,sit and work properly.The intervention contributed to a reduction in claims utilisation as well as the amount of claims paid.WorkWell with AIAWorkWell with AIA
328、 offers guidance and support to organisations who are seeking to nurture and improve their employees well-being.Built upon the four dimensions of Live Well,Think Well,Plan Well and Feel Well,WorkWell empowers organisations to care for every aspect of their employees well-being.AIA consultants and se
329、rvice representatives assist corporate customers with planning a bespoke calendar of WorkWell events that is appropriate for their organisations,thereby helping employees improve their health and increase their engagement,in turn lowering claims and increasing productivity.Live Well Focuses on Physi
330、cal WellnessScreenings,physical activity,good nutrition and access to quality health services throughout employees health and wellness journey.Think Well Focuses on Mental WellnessTailored solutions in the form of education,self-help tools,coaching,counselling,and access to preferred mental health p
331、roviders.Plan Well Focuses on Financial WellnessFinancial literacy,self-help tools and solutions,and professional help for planning and managing finances across different life stages.Feel Well Focuses on Social WellnessInclusive work environment and supportive network to promote purpose and resilien
332、ce among employees.WorkWell with AIA offers outcomes-driven corporate health and wellness programmes without geographic boundaries,and serves as a map on our members journey towards total health and well-being.AIA GROUP LIMITED|Environmental,Social and Governance Report 202242INTROOUR APPROACHHEALTH
333、&WELLNESSSUSTAINABLE INVESTMENTSUSTAINABLE OPERATIONSPEOPLE&CULTUREEFFECTIVE GOVERNANCEENGAGEMENT&ADVOCACYTCFDDISCLOSURE&DATAAPPENDIX&FEEDBACKOur Health&Wellness PillarSummary of Strategic Priorities and ProgressBringing Health&Wellness to LifeOur Strategic Priorities in DetailRINA CUSTODIOINTEGRATED MARKETING COMMUNICATIONS PRINCIPAL/ESG-CSR LEAD,AIA PHILIPPINES“AIAs promise of helping people liv
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