《BCD Travel:2023年商务旅行支付与消费调查报告(英文版)(18页).pdf》由会员分享,可在线阅读,更多相关《BCD Travel:2023年商务旅行支付与消费调查报告(英文版)(18页).pdf(18页珍藏版)》请在三个皮匠报告上搜索。
1、TRAVELER SURVEY:PAYMENT AND EXPENSEMay 2023BY BCD TRAVEL RESEARCH&INTELLIGENCESURVIEWABOUT THE SURVEYWith this survey,we sought to explore the topic of payment and expense in business travel.We looked at the payment methods travelers used whilst traveling,the pain points they experienced,and the too
2、ls at their disposal to make their life easier.The results are based on an online survey of 1,349 English speaking business travelers worldwide conducted March 31-April 11,2023.Survey participants at a glance PaymentExpenseFraudSurvey participants at a glanceMaleFemale32%68%Gen X47%Baby Boomers38%Mi
3、llennials15%HOMENORAM69%EMEA18%APAC13%Age/GenderGeographyIndustriesHOME20%Life sciences17%Manufacturing13%Aerospace and Defense8%Information Technology6%Financial services6%Business/ConsultingHOMECompany sizeof business travelers are employed by companies with 10,000 employees or more.75%Business tr
4、avel frequency in 20221-2 trips26%3-6trips33%7-12 trips20%13-24 trips12%25 trips or more10%PaymentPayment methodsFamiliarity with virtual cardsPayment methods:by travel supplierUse of mobile walletsUse of contactless paymentsPayment pain pointsHOMEFamiliarity with virtual cardsNoYes26%74%1%1%2%12%16
5、%26%79%OtherVirtual cardCashadvancePersonalcashCompanypays directlyPersonalcardCorporatecardPayment methodsCorporate cards represent the most frequently used payment method as reported by 8 in 10 travelers.Consumer cards are mentioned by more than a quarter of respondents.Only 1%use virtual cards,de
6、spite 26%being familiar with this payment method.3%18%34%76%Other,e.g.cashadvance,company paysdirectlyPersonal cashPersonal cardCorporate card5%8%20%79%Other,e.g.personal cash,cash advance,virtual cardCompany paysdirectlyPersonal cardCorporate card4%29%41%71%Other,e.g.cashadvancePersonal cashPersona
7、l cardCorporate card1%8%27%71%Other,e.g.personal cashPersonal cardCompany paysdirectlyCorporate cardAirDiningMiscellaneousHotelHOMEPayment methods:by travel supplier8%17%82%Other,pany paysdirectly,personalcash,cash advancePersonal cardCorporate card6%13%27%75%Other,pany paysdirectlyPersonal cashPers
8、onal cardCorporate cardRail or busCar rentalHOME4%36%73%Other,e.g.cash,corporate accountPersonal cardCorporate cardUber or Lyft6%24%27%74%Other,e.g.cashadvance,company paysdirectlyPersonal cashPersonal cardCorporate cardTaxiPayment methods:by travel supplierForms of paymentAmong the various forms of
9、 payment,two thirds of business travelers use contactless payments.Mobile payments are less popular:Only a quarter use mobile wallets,such as Apple Pay or Google Pay.HOMEUse of mobile walletsYes,occasionallyYes,frequentlyNo9%15%76%Use of contactless paymentsYes,occasionallyYes,frequentlyNo30%36%34%P
10、ayment pain points3 in 10 travelers find it challenging to stay within the reimbursement policy set by their company.The top pain pockets include paying for travel out of their own pockets,having cash in local currency and the risk of fraud.One in four dont face any challenges around payment for bus
11、iness travel.2%6%8%10%12%13%13%15%17%18%19%20%20%25%29%Challenges when using virtual cardsNot having a corporate cardOtherStaying within the credit limitManaging payments in different currenciesVendors not accepting payment methods,e.g.cashVendors charging extra fees or commissionsPaying for colleag
12、ues with whom you are travelingNeed for a backup payment optionVendors not accepting credit card type,e.g.DinersRisk of credit card fraudPaying for travel expenses out of your own pocketNeed to have cash in local currencyNoneStaying within the reimbursement policyHOMEExpenseExpense pain pointsUse of
13、 mobile appsTiming of expense reportingExpense tool featuresExpense pain points6%8%14%15%20%24%31%50%51%52%54%63%OtherNoneExpensing additional fees for cross-currency paymentsExpensing in multiple currenciesLong reimbursement timeErrors or incomplete information in expense reportsNot user-friendly e
14、xpense toolExpensing complex categoriesKeeping receipts after the trip is overCollecting and expensing receipts in different formatsCollecting paper receiptsTime spent on creating expense reportThe time spent on expense reporting is the major expense pain point:6 in 10 travelers agree.Half find it t
15、ricky to deal with receipts,citing the need to collect and expense them in different formats or keep the receipts after the trip is over as issues.HOMETiming of expense reportingUse of mobile apps for expense reportingNoYes40%60%Expense reportingWhile 4 in 10 submit their expense reports right after
16、 returning home,a third may take days or weeks after the trip is over.40%of business travelers use a mobile app version of their expense tool.41%36%18%5%Immediately uponreturning homeLater-days orweeks after returnhomeOn the go whiletravelingOtherHOMEHaving travel receipts automatically attached to
17、the expense report76%Having the expense report automatically created and pre-populated when booking a trip67%Having expenses automatically marked to show bookings within the allowed limit31%Having the errors in the expense report marked46%Dont know3%Expense tool features travelers would like to useH
18、aving credit card transactions automatically matched to the trip expenses72%Other4%HOMEFraudCredit card fraudTypes of fraud experiencedAnti-fraud measuresCredit card fraud1 in 6 business traveler fall victim to credit card fraud on a business trip.Most cases happen because of fraudulent charges made
19、 by vendors or card-not-present fraud.HOMETypes of fraud experiencedCredit card fraud experiencedNoYes17%83%Fraudulent charges by vendor,e.g.,adding extras on a credit card45%Credit card skimming:Card information was stolen through a special device when using the card to pay28%Credit card was stolen
20、 or lost12%Card-not-present fraud:credit card information was stolen and used to pay for goods online or by phone45%Phishing attack via a fake email or smsrequesting card details8%Other4%Account takeover*2%*Personal info was stolen and used to take over travelers account or establish a new oneHOME2%
21、3%7%10%11%15%22%24%33%35%38%39%40%47%52%53%56%68%OtherNoneSet a relatively low credit limit on the card used abroadUse mobile wallet that requires biometric authenticationUse a dedicated card for online shoppingUse cash instead of credit cards at suspicious shopsUse RFID blocking walletsKeep anti-vi
22、rus software up-to-date when shopping onlineAvoid withdrawing cash at suspicious ATMsMonitor card transactions on a mobile appShield PIN when using credit card in personLock the card as soon as noticing its missingUse account alerts to notify of suspicious transactionsCarefully review bank statement
23、s after business travelPromptly report suspicious activity on a card to bankNever store PINs with the cardsUse only corporate credit card on a tripDont open suspicious emails or messagesAnti-fraud measuresCredit card fraud happens despite the measures taken by business travelers.More than half use e
24、xclusively corporate cards while traveling,never store PINs with cards and immediately report suspicious activity to the bank.Meanwhile,few use cash at suspicious shops,have a dedicated card for online shopping or pay via a mobile wallet.We have carefully researched and checked the information contained.However,we do not accept any liability for any damage or loss as a result of the use of the information contained in this article.SURVIEWNatalia TretyakevichSenior Manager,Research&IntelligenceSpainnatalia.tretyakevichbcdtravel.euMiriam MoscoviciVP,Product Planning&IntelligenceColorado,USA