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1、#CiscoLive#CiscoLiveCarles Duz Palau,Technical Solutions ArchitectCiscoCarlesBRKCCT-2723PSTN Integrations and real-time media handling for Webex Contact Center 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSafe harbor statementThis presentation contains“forward-looking”s
2、tatements that involve risks,uncertainties and assumptions.If the risks or uncertainties ever materialize or the assumptions prove incorrect,our results may differ materially from those expressed or implied by such forward-looking statements.All statements other than statements of historical fact co
3、uld be deemed forward-looking,including,but not limited to,any projections of financial information;any statements about historical results that may suggest trends for our business;any statements of the plans,strategies,and objectives of management for future operations;any statements of expectation
4、 or belief regarding future events,technology developments,or enforceability of our intellectual property rights;and any statements of assumptions underlying any of the foregoing.These statements are based on estimates and information available to us at the time of this presentation and are not guar
5、antees of future performance.Actual results could differ materially from our current expectations as a results of many factors,including but not limited to:the unpredictable nature of our rapidly evolving market and quarterly fluctuations in our business;the effects of competition;and any adverse ch
6、anges in our indirect channel relationships.These and other risks and uncertainties associated with our business are described in the companys annual report on Form 10-K.The forward-looking statements in this presentation are made as of the date of the initial publication of this presentation,and we
7、 disclaim any obligation to update these statements at any time in the future.BRKCCT-27233 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this sessio
8、n in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.12344https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicB
9、RKCCT-27234 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicDescribe WxCCWxCC voice voice architecturearchitectureDescribe the PSTN integration PSTN integration optionsoptionsDescribe the AgentAgent call deliverycall deliveryoptionsDescribe the Value proposition of the Webex Contact
10、 Center cloud voice architecture voice architecture ObjectivesBRKCCT-27235Webex Contact Center(WxCC)Cloud Architecture Overview 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT-27237 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveContact C
11、enterBRKCCT-27238 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveContact CenterBRKCCT-27239 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT-272310Contact Center 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBR
12、KCCT-272311Contact CenterAPPLICATIONLAYER 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT-272312Contact CenterAPPLICATIONLAYERRouting&QueueingAgent&SupervisorDesktopJourney DataServiceReporting&AnalyticsAI HarnessExperience ManagementAdminTranscription 2023 Cisco an
13、d/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT-272313Contact CenterAPPLICATIONLAYERRouting&QueueingAgent&SupervisorDesktopJourney DataServiceReporting&AnalyticsAI HarnessExperience ManagementAdminTranscriptionMEDIALAYER 2023 Cisco and/or its affiliates.All rights reserved.Cisco
14、 Public#CiscoLiveBRKCCT-272314Contact CenterAPPLICATIONLAYERRouting&QueueingAgent&SupervisorDesktopJourney DataServiceReporting&AnalyticsAI HarnessExperience ManagementAdminTranscriptionVOICEMEDIALAYERDIGITALMEDIALAYER 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT
15、-272315Contact CenterAPPLICATIONLAYERRouting&QueueingAgent&SupervisorDesktopJourney DataServiceReporting&AnalyticsAI HarnessExperience ManagementAdminTranscriptionVOICEMEDIALAYERDIGITALMEDIALAYERNext GenMediaServicesRecordingWebex Connect 2023 Cisco and/or its affiliates.All rights reserved.Cisco Pu
16、blic#CiscoLiveBRKCCT-272316Contact CenterAPPLICATIONLAYERRouting&QueueingAgent&SupervisorDesktopJourney DataServiceReporting&AnalyticsAI HarnessExperience ManagementAdminTranscriptionVOICEMEDIALAYERDIGITALMEDIALAYERNext GenMediaMediaServicesServicesRecordingWebex ConnectVOICEACCESSLAYER 2023 Cisco a
17、nd/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT-272317Contact CenterAPPLICATIONLAYERRouting&QueueingAgent&SupervisorDesktopJourney DataServiceReporting&AnalyticsAI HarnessExperience ManagementAdminTranscriptionVOICEMEDIALAYERDIGITALMEDIALAYERNext GenMediaMediaServicesServicesRe
18、cordingWebex ConnectVOICEACCESSLAYERWebex CallingVPOP 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT-272318Contact CenterAPPLICATIONLAYERRouting&QueueingAgent&SupervisorDesktopJourney DataServiceReporting&AnalyticsAI HarnessExperience ManagementAdminTranscriptionVO
19、ICEMEDIALAYERDIGITALMEDIALAYERNext GenMediaMediaServicesServicesRecordingWebex ConnectVOICEACCESSLAYERWebex CallingVPOPEnd CustomerAgent 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicWebex Contact Center Home regionRegion where the Application Layer Application Layer is deployedEa
20、ch Home Region has a Default Voice Media Layer Default Voice Media Layer a and respective Voice Access Voice Access LayerLayerAlso known as Tenant location or Tenant RegionCustomer Data Customer Data is stored in the Home Region19BRKCCT-2723VOICEMEDIALAYERAPPLICATIONLAYERContact CenterVOICEACCESSLAY
21、ER 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWorldwide WxCC home regionsUSUKEUAUSTRALIAWxCCJAPANBRKCCT-272320 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWorldwide WxCC Voice Media availabilityUSUKEUAUSTRALIAWxCCJAPANMedia(Next Generati
22、on)INDIASINGAPOREBRKCCT-272321 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive PSTN integrations PBX integrations Agent Call DeliveryBRKCCT-272322 Signalling Call Control(Answer,transfer,conference,etc.)Voice media termination Interactive Voice Response Recording 2023 Cis
23、co and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVoice Access Layer2 mutually exclusive options23BRKCCT-2723VOICEMEDIALAYERNext GenMediaMediaServicesServicesWebex CallingVPOPApplication Layer signalling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive24VP
24、OP optionBRKCCT-2723VOICEMEDIALAYERNext GenMediaMediaServicesServicesWebex CallingVPOPApplication Layer signallingEnd customerAgentSignallingMedia 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVPOP=Voice Point of Presence*Also Called VPOP BridgeBRKCCT-272325 2023 Cisco a
25、nd/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVPOP=Voice Point of Presence SBCSBCFWSIP signallingFrom PSTN PSTN provider provider or Customer Customer premisespremisesMedia Flow(no hairpin)SIP signallingTowards Voice Media LayerVoice Media LayerBRKCCT-272326 2023 Cisco and/or its af
26、filiates.All rights reserved.Cisco Public#CiscoLiveSBCSBCFWVPOP Connectivity options1.Public InternetExternal SBC1.a Direct1.b SRTP/SIP TLS1.c IPSec VPN or IPSec GRE1.d Site-to-Site(S2S)BRKCCT-272327 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSBCSBCFWVPOP Connectivity
27、 options1.Public InternetExternal SBC1.c IPSec VPN or IPSec GRE1.d Site-to-Site(S2S)VPNBRKCCT-272328 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVPOP Connectivity options2.Private Connectivity(Approval required)External SBC2.a MPLS2.b Point-to-Point(P2P)2.c VPLS2.d SD-
28、WAN2.e Private WAN2.f Data Center Cross-Connect2.g Equinix Fabric ConnectionsBRKCCT-272329SBCSBCFW 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVPOP Locations“Location Pairs”“Location Pairs”for redundancyNorth AmericaNew York,Los AngelesEuropeLondon,Amsterdam,FrankfurtA
29、sia PacificTokyo,OsakaSingapore(x2)India(x2)Melbourne,SydneyVPOP2VPOP1BRKCCT-272330 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSBCSBCFWSBCSBCFWVPOP RedundancyExternal SBCExternal SBCVPOP1VPOP2TowardsVoice Media LayerVoice Media LayerBRKCCT-272331 2023 Cisco and/or its
30、 affiliates.All rights reserved.Cisco Public#CiscoLiveWorldwide WxCC VPOP pairsUSUKEUAUSTRALIAWxCCJAPANMedia(Next Generation)INDIASINGAPOREBRKCCT-272332 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWorldwide WxCC VPOP pairsUSUKEUAUSTRALIAWxCCJAPANMedia(Next Generation)I
31、NDIASINGAPOREVPOPBRKCCT-272333 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveReferenceVoice Onboarding GuideBRKCCT-272334 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive35Webex Calling optionBRKCCT-2723VOICEMEDIALAYERNext GenMediaMediaServices
32、ServicesWebex CallingApplication Layer signallingEnd customerAgentSignallingMediaVPOP 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex CallingBRKCCT-272336Webex Calling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex CallingProvisionin
33、g LayerCisco Webex CallingAccessSBCPeeringSBCLoadBalancersNetworkFunctions Fully featured Fully featured cloud PBX functionality MultitenantMultitenant,securesecure,redundantredundant,carrier grade global cloud SeamlessSeamless Webex Teams and Webex Meetings Integration Apps,Cisco integrated device
34、support,some third-party solutions Webex App Webex App centered experience Multiple PSTN connectivity PSTN connectivity optionsBRKCCT-272337Calling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCloud Connect for Webex CallingCloud ConnectPeering SBCCustomer premiseWebex
35、Calling EndpointsSignaling pathAccess NetworkFormerly known as Cloud Connected PSTN Cloud Connected PSTN(CCP)(CCP)Peering SBC Peering SBC connect to the SP PSTNSP PSTNAccess SBC Access SBC connect to the customer premise customer premise though access networkWebex Calling matches incoming PSTN calls
36、 to customers destinationsIt sends the call to the target endpointAccess SBC(Cisco PSTN)Cisco Calling Plan*Cisco Calling Plan*Cisco Calling Plan Cisco Calling Plan not yet qualified for WxCCBRKCCT-272338Calling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOn-prem PSTNWe
37、bex Calling Trunk-Local Gateway Premises-based DeploymentCloud ConnectPeering SBCCustomer premiseWebex Calling EndpointsSignaling pathAccess SBCProvides connectivityconnectivity to a customer-owned premisepremise-based PSTN servicebased PSTN serviceMay also provide connectivityconnectivity to an ono
38、n-premises premises IP PBX IP PBX or dedicated SBC/PSTN GWEnables onon-prem to Webex Calling transitionprem to Webex Calling transitionAll communication between Webex Calling and endpoints/LGW is securedsecured(SIP TLS/sRTP)PremisesPremises-based PSTN based PSTN requires that a trunk or a route grou
39、p with multiple trunks is selected as the PSTN choice PSTN choice in Webex Control HubWebex Control Hub.Each trunk represents a connection to a Local Gateway.LGWAccess NetworkBRKCCT-272339Calling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOn-prem PSTNWhat is a Local G
40、ateway(LGW)?CUBEIOS-XE GWCloud.ConnectPeering SBCCustomer premiseWebex Calling EndpointsAccess SBCLGWAccess NetworkProvides connectivityconnectivity between Webex Calling Trunk and On premisesLGW PlatformsCisco(v)CUBE for IP-based PSTNCisco IOS Gateway for TDM-based PSTNCertified 3rdParty SBCLGW Pla
41、tforms3rd Party SBChttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAccess NetworkWebex Calling Region&Locations-PSTN accessAccess SBCPeering SBCLocation 1Location 1Location 2Location 2Webex Calling RegionLocation 3Location 3Webex Calling EndpointsCloud ConnectWebex
42、 Calling EndpointsWebex Calling EndpointsLGWOn-prem PSTNBRKCCT-272341CallingA RegionRegion can have multiple LocationsLocationsCloud Connect,Cisco Calling PlanCloud Connect,Cisco Calling Plan orLGWLGW must be selected as the PSTN access method for each LocationLocationOnly ONE Cloud Connect,Cisco Ca
43、lling Cloud Connect,Cisco Calling PlanPlan or LGWLGW per LocationLocation(Multiple LGWs per location requires Route Group/Trunks)Same Cloud Connect,Cisco Calling Cloud Connect,Cisco Calling PlanPlan or LGWLGW can be used for multiple WxC LocationsLocations 2023 Cisco and/or its affiliates.All rights
44、 reserved.Cisco Public#CiscoLiveWorldwide WxCC-WxCallingUSUKEUAUSTRALIAWxCCJAPANMedia(Next Generation)INDIASINGAPOREVPOPBRKCCT-272342 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWorldwide WxCC-WxCallingUSUKEUAUSTRALIAWxCCJAPANMedia(Next Generation)INDIASINGAPOREVPOPWxC
45、(Next Gen Media in progress)WxC(Next Gen Media complete)BRKCCT-272343 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCall FlowEnd customer call legEach answered call by an agent has two call legsEnd CustomerAgentAgent call legSignallingMediaBRKCCT-272344VOICEMEDIALAYERAPP
46、LICATIONLAYERContact CenterVOICEACCESSLAYER 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCall FlowEnd CustomerAgentSignallingMediaBRKCCT-272345PSTN Integration optionsVOICEMEDIALAYERAPPLICATIONLAYERContact CenterVOICEACCESSLAYER 2023 Cisco and/or its affiliates.All righ
47、ts reserved.Cisco Public#CiscoLiveCall FlowEnd CustomerAgentSignallingMediaBRKCCT-272346Agent Call Delivery optionsVOICEMEDIALAYERAPPLICATIONLAYERContact CenterVOICEACCESSLAYERWxCC PSTN Integration Options 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive48BRKCCT-2723VOICEM
48、EDIALAYERVPOPAPPLICATIONLAYERCallingContact Center 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1.Cisco Provided Bundled PSTNWxCCCisco ProvidedBundled PSTN Note:THIS IS NOT THIS IS NOT(Cisco PSTN)Cisco Calling Plan for Webex Calling Base telephony includes local number
49、access local number access into Webex Contact Center+PSTN termination PSTN termination of the call to the agentcall to the agent Available in contiguous USUS and CanadaCanada only Toll-free offer available for contiguous USUS only Quick deployment Contact center and telecom combined bill combined bi
50、ll managed by CiscoBRKCCT-272349VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive2.Service Provider PSTN via VPOPCisco ProvidedBundled PSTNService Provider12BRKCCT-272350VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingCont
51、act Center 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive3.On-Premise PSTN to the VPOPCisco ProvidedBundled PSTNService ProviderOn-premise PSTNCustomer premise123UCM EndpointsAccess NetworkBRKCCT-272351VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center 2023 Cisco a
52、nd/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center4.Cloud Connect for Webex CallingCloud ConnectPeering SBCCustomer premiseWebex Calling EndpointsAccess SBC(Cisco PSTN)Cisco Calling Plan*Not yet supported for production*Not yet sup
53、ported for production WxCCWxCC traffictraffic4BRKCCT-272352Access Network 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOn-premise PSTN5.Webex Calling with Premises-based PSTNCloud ConnectPeering SBCCustomer premiseWebex Calling EndpointsAccess SBCLGW5BRKCCT-272353Access
54、 NetworkVOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAll the PSTN OptionsLGWCustomer premiseAccess SBCWebex Calling EndpointsCloud ConnectPeering SBCCisco ProvidedBundled PSTNService ProviderOn-premise PSTNCustome
55、r premise12354UCM EndpointsAccess NetworkAccess NetworkOn-premise PSTNBRKCCT-272354VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact CenterAgent Call Delivery Options 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWith Cisco Provided Bundled PSTNWxCCCisco ProvidedBundled
56、PSTNBRKCCT-272356VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact CenterVia PSTNPSTNAccess NetworkOn-Net(VoIP)PSTN reachable numbers On-Net WxCallling Endpoints1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAgent Call Delivery Optionswith VPOPVia PSTNPSTNSIP Trunk to C
57、UBEOn-prem PSTNBRKCCT-272357VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center PSTN reachable numbers SIP Trunk to VPOP 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAgent Call Delivery Optionswith Webex CallingSIP Trunk to LGWAccess NetworkOn-Net(VoIP)On-prem PSTN
58、LGWBRKCCT-272358VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center On-Net WxCallling Endpoints PSTN reachable numbers SIP Trunk to LGW 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAgent Call Delivery option59BRKCCT-2723Select number for:PSTN reachable numbersSIP T
59、runk to VPOP or LGWSelect extension for:On-Net WxCallling EndpointsCan be changed once logged-inDetailed Call Flows 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1.Cisco Provided Bundled PSTNLGWCustomer premiseAccess SBCWebex Calling EndpointsCloud ConnectPeering SBCCisc
60、o ProvidedBundled PSTNService ProviderOn-premise PSTNCustomer premise2354UCM EndpointsAccess NetworkAccess NetworkOn-premise PSTNBRKCCT-272361VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1.Cisco Provided Bundled
61、PSTNCall comes in via Cisco provided bundled PSTNAfter getting contact center treatment,it goes out to the same PSTN to reach the agent at the customer PremiseUCM controlled endpoints 3rdParty PBXPBXEnd CustomerAny PSTN PhoneCisco ProvidedBundled PSTNVOICEMEDIALAYERAPPLICATIONLAYERContact CenterSign
62、allingMediaBRKCCT-272362 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive2.Service Provider PSTN via VPOP BridgeLGWCustomer premiseAccess SBCWebex Calling EndpointsCloud ConnectPeering SBCCisco ProvidedBundled PSTNService ProviderOn-premise PSTNCustomer premise2354UCM Endp
63、ointsAccess NetworkAccess NetworkOn-premise PSTNBRKCCT-272363VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Provider2.Service Provider PSTN via VPOP3rdParty PBXPBXUCM controlled endpoints Webex Contact Cent
64、er SP partners send the incoming call to the VPOP and on the egress to towards the agent on customer premisesAfter call treatment and agent available,Call is sent to agent on customer premiseEnd CustomerSBCBRKCCT-272364VPOPVOICEMEDIALAYERAPPLICATIONLAYERContact CenterSignallingMedia 2023 Cisco and/o
65、r its affiliates.All rights reserved.Cisco Public#CiscoLive3.On-Premise PSTN to the VPOPLGWCustomer premiseAccess SBCWebex Calling EndpointsCloud ConnectPeering SBCCisco ProvidedBundled PSTNService ProviderOn-premise PSTNCustomer premise2354UCM EndpointsAccess NetworkAccess NetworkOn-premise PSTNBRK
66、CCT-272365VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOn-premise PSTN3.On-Premise PSTN to the VPOPUCM controlled endpoints End CustomerCall comes in via customer owned PSTN service,terminating on customer SBCThe
67、 same or a different SBC delivers the call to the VPOPAfter getting contact center treatment,call is sent to the customer premise(same SBC as above),which delivers it to the call control(e.g.UCM)and then to available agentBRKCCT-272366VPOPVOICEMEDIALAYERAPPLICATIONLAYERContact CenterSignallingMedia
68、2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCCT-27233rdParty PBX/PhonePBXOn-premise PSTN3.On-Premise PSTN to the VPOPEnd CustomerSame applies for 3rdparty PBX67VPOPVOICEMEDIALAYERAPPLICATIONLAYERContact CenterSignallingMedia 2023 Cisco and/or its affiliates.All righ
69、ts reserved.Cisco Public#CiscoLive4.Cloud Connect for Webex CallingLGWCustomer premiseAccess SBCWebex Calling EndpointsCloud ConnectPeering SBCCisco ProvidedBundled PSTNService ProviderOn-premise PSTNCustomer premise2354UCM EndpointsAccess NetworkAccess NetworkOn-premise PSTNBRKCCT-272368VOICEMEDIAL
70、AYERVPOPAPPLICATIONLAYERCallingContact Center1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive4.Cloud Connect for Webex CallingCloud ConnectAccess NetworkEnd CustomerWebex Calling endpointsAll inbound PSTN calls come in via Cloud ConnectAfter getting contact center treatm
71、ent,call is sent to the agent(Webex Calling endpoint)via the Webex Calling Access SBC and the access networkBRKCCT-272369CallingVOICEMEDIALAYERAPPLICATIONLAYERContact CenterSignallingMedia 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive5.Webex Calling with Premises-based
72、PSTNLGWCustomer premiseAccess SBCWebex Calling EndpointsCloud ConnectPeering SBCCisco ProvidedBundled PSTNService ProviderOn-premise PSTNCustomer premise2354UCM EndpointsAccess NetworkAccess NetworkOn-premise PSTNBRKCCT-272370VOICEMEDIALAYERVPOPAPPLICATIONLAYERCallingContact Center1 2023 Cisco and/o
73、r its affiliates.All rights reserved.Cisco Public#CiscoLive5.Webex Calling with Premises-based PSTNOn-Premise PSTNLGWEnd CustomerWebex Calling endpointsCall comes in via customer owned PSTN service,terminating on LGWLGW delivers the call to the Webex Calling Access SBCAfter getting contact center tr
74、eatment,call is sent to the agent(Webex Calling endpoint)over the InternetAccess NetworkBRKCCT-272371CallingVOICEMEDIALAYERAPPLICATIONLAYERContact CenterSignallingMediaNext Generation Voice Media Layer(aka RTMS)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWhy Next Gener
75、ation?Faster deployment&expansion/time to market1Auto scaling(up&down)/cost effective2Additional media services and features3Enhance logging,analytics,troubleshooting4Increased global footprint with Regional Media5BRKCCT-272373VOICEMEDIALAYERAPPLICATIONLAYERContact Center 2023 Cisco and/or its affil
76、iates.All rights reserved.Cisco Public#CiscoLiveNext Gen Media Layer delivers Regional MediaWxCCMedia(Next Generation)Regional media Regional media allows the creation of global contact center.Entry points are allocated to Media PSTN Regions with all media staying in region but managed from central
77、tenant at the home regionUS Home regionEU Remote regionIndia Remote regionJapan Remote regionBRKCCT-272374 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicIntroducingWxCC PSTN RegionAlso known as Remote Remote Region Region or Remote PSTN Remote PSTN RegionRegionArchors media inArch
78、ors media in-region region during IVRIVR and agentagent call legsRecords calls in-regionCommunicates with Home region for call routing call routing decisionsdecisionsOnly has Voice Media Layer Voice Media Layer and Voice Access LayerVoice Access LayerDoes NOTNOT contain application layer 75BRKCCT-27
79、23VOICEMEDIALAYERVOICEACCESSLAYER 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMultiple Voice Media Layers per tenantPSTN Region(EU)PSTN Region(EU)PSTN Region(India)PSTN Region(India)PSTN Region(Japan)PSTN Region(Japan)Home Region(US)Home Region(US)App SignallingBRKCCT-
80、272376VOICEMEDIALAYERVOICEACCESSLAYERVOICEMEDIALAYERVOICEACCESSLAYERVOICEMEDIALAYERVOICEACCESSLAYERVOICEMEDIALAYERAPPLICATIONLAYERContact CenterVOICEACCESSLAYER 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRegional Media3.On-Premise PSTN to the VPOPOn-Premise PSTNCustom
81、er premiseUCM EndpointsAccess NetworkPSTN Region(EU)SignallingMediaApp SignallingHome Region(US)BRKCCT-272377VOICEMEDIALAYERVPOPVOICEMEDIALAYERAPPLICATIONLAYERContact Center 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRegional Media4.Cloud Connect for Webex CallingPSTN
82、 Region(EU)SignallingMediaApp SignallingHome Region(US)BRKCCT-2723VOICEMEDIALAYERAPPLICATIONLAYERContact CenterCustomer premiseAccess SBCWebex Calling EndpointsCloud ConnectPeering SBCAccess NetworkVOICEMEDIALAYERCalling78 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDi
83、alled Number mappingLocation:Location:WxCalling LocationAvailable numbers:Available numbers:Numbers provisioned on WxCalling LocationEntry point:Entry point:List of Entry points to map toPSTN Region:PSTN Region:Default:Default:WxCC Home RegionOther:Other:Available PSTN Regions79BRKCCT-2723 2023 Cisc
84、o and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFunctionality enabled by Next Generation MediaRegional Media for VPOP voice access layerRegional Media for WxCalling voice access layersGoogle Dialogflow CX supportBRKCCT-272380 2023 Cisco and/or its affiliates.All rights reserved.Cis
85、co Public#CiscoLiveNext Generation Media RoadmapTransition to Next GenTransition to Next Gen for existing customersAgent Side WebRTCWebRTCCloud based Background Noise ReductionBackground Noise ReductionSIP header extractionSIP header extractionAI/ML/NLP enhancementsAI/ML/NLP enhancements with new AI
86、 Universal HarnessMultiple NLP engine supportAgent AssistRegional Media for NLPLive transcriptionBRKCCT-272381 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicKey TakeawaysWxCC has highly flexible highly flexible PSTN integration optionsPSTN integration optionsHow to combinecombine
87、PSTN PSTN integrations integrations with Agent call Agent call delivery optionsdelivery optionsNext Generation Media enables global global deploymentsdeployments,eveneven more more flexibilityflexibility and new feature new feature velocityvelocityBRKCCT-272382 2023 Cisco and/or its affiliates.All r
88、ights reserved.Cisco Public#CiscoLiveFill out your session surveys!Attendees who fill out a minimum of four session surveys and the overall event survey will get Cisco Live-branded socks(while supplies last)!These points help you get on the leaderboard and increase your chances of winning daily and
89、grand prizesAttendees will also earn 100 points in the Cisco Live Challenge for every survey completed.BRKCCT-272383 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook your one-on-oneMeet the Engineer meetingAttend t
90、he interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit the On-Demand Library for more sessions at www.CiscoL you#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive86Gamify your Cisco Live experience!Get points Get points for attending this session!for attending this session!Open the Cisco Events App.Click on Cisco Live Challenge in the side menu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the QR code:How:123486 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCCT-2723#CiscoLive