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1、GLG SURVEYSTHE IN THE WORKPLACENovember 2019 glg.it Surveys 1AI IS HERE TO STAY?1?-?-?-?.1 https:/www.gsb.stanford.edu/insights/andrew-ng-why-ai-new-electricity glg.it Surveys 26 KEY TAKEAWAYS:1 The AI age is upon us.?2 AI strategy is currently siloed within functions.?3 CMOs particularly want to gr
2、ow their AI capabilities.?4 Enthusiasm about AI varies widely across industries.Over 60%of?5 Ethical challenges with AI often go unaddressed.?6 Executives believe AI and humans can work together.More than? glg.it Surveys 3?ADOPTION OF AI IS GATHERING PACE 020406080100%that plan to continue or expand
3、 their AI development%that adopted AI in the last three years%that adopted AI more than three years agoConsultingFinancial ServicesHealthcare?Past and future development14%24%28%74%62%85%98%98%98%Support for developing AI across industries020406080100PromotersNeutralDetractorsConsultingFinancial Ser
4、vicesHealthcare23%35%42%19%35%46%22%42%36%?“?FINANCIAL SERVICES CHRO glg.it Surveys 4?Functional areas of AI adoption by industry00ConsultingFinancial ServicesHealthcare58%30%32%33%50%43%4%2%34%56%47%25%14%32%17%28%10%12%?Financial Services60%19%21%Healthcare43%27%30%Consulting50%30%20%No
5、neHuman ResourcesSales/Business DevelopmentMarketingDaily OperationsInformation Technology“?CONSULTING COODiscovery ModeNice to HaveKey Strategic I glg.it Surveys 5?020406080100CTOCMOCHROCEO/COOExecutives reporting AI adoption in their own departments58%48%84%52%CEO/COO percent refers to whether res
6、pondents have adopted AI in operations,CHRO percent refers to adoption in human resources,CMO refers to marketing,and CTO refers to IT.CEO/COO percent refers to operations,CHRO refers to human resources,CMO refers to marketing,and CTO refers to IT.Executives who say they need to develop AI capabilit
7、ies within their departments007080CTOCMOCHROCEO/COO62%48%53%77%?AI THROUGHOUT THE C-SUITE“?FINANCIAL SERVICES CHRO glg.it Surveys 6ETHICS AND BIAS REMAIN ISSUES05540ConsultingHealthcareFinancial ServicesHow companies are managing ethics and AI30%30%30%14%14%22%22%27%27%15%21%26
8、%23%18%18%10%10%10%5%5%36%?None of the aboveOtherAdvise employees on how AI may affect their jobs in the futureIdentify chatbots as non-human instead of letting them masquerade as humansDisclose the data AI collects and what is done with the dataHave a dedicated committee to oversee AI enablement an
9、d solutionsIntegrate new technology,control structure,and process to manage AI bias?FINANCIAL SERVICES CHRO“ glg.it Surveys 7WHEN WILL AI TRANSFORM BUSINESS?007080ConsultingHealthcareFinancial ServicesTime before AI transforms business42%27%22%63%70%49%9%8%4%?“?HEALTHCARE CIO AI AND THE W
10、ORKFORCE?Level of concern related to AI replacing workers05540ConsultingHealthcare Financial Services30%30%40%40%24%25%26%26%38%2%10%9%Not at all concernedSomewhat not concernedSomewhat concernedVery concernedMore than 5 years from nowBetween 2 and 5 yearsWithin 1 glg.it Surveys 8A WIDE R
11、ANGE OF VIEWPOINTS?-?CONSULTING CHRO?CONSULTING CMO“ glg.it Surveys 9The information provided in this marketing material is for informational purposes only.Council Member data as of 10.30.19.The information is not offered as advice on a particular matter and should not be relied on as such.GLG and t
12、he GLG logos are trademarks of Gerson Lehrman Group,Inc.2019 Gerson Lehrman Group,Inc.All rights reserved.ABOUT THE RESEARCH?For this report,GLG aimed to consult leaders at the highest levels of organizations to understand how they use and perceive AI.We created a custom B2B survey panel of C-suite leaders from out network of approximately 1 million expert professionals.This is .2022Network6.31.21.The information is not offered as advice on a particular matter and