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1、 Copyright Allianz 2018 Allianz SE Public EMERGING CONSUMERS 2019 FULL YEAR REPORT Copyright Allianz 2018 01 WHAT IS EMERGING CONSUMERS BUSINESS FOR ALLIANZ? 04 FULL-YEAR RESULTS 02 WHY WE DO IT: COMBINING SOCIAL AND BUSINESS BENEFITS 05 FEATURE STORIES 03 HOW WE DO IT: THE PILLARS OF OUR APPROACH 0
2、6 WHERE WE DO IT INDEX 2 2019 UpdateBusiness Background Copyright Allianz 2018 BUSINESS BACKGROUND Copyright Allianz 20184 WHAT IS EMERGING CONSUMERS BUSINESS FOR ALLIANZ? Business Background World population by income1 3.7 bn 3.8 bn Low-income people in low and middle income countries Middle & high
3、 income people Emerging Consumers business Classic financial services 1) World Bank World Population Dataset (2018) Emerging Consumers Business At Allianz, we are dedicated to creating propositions specially designed to improve the lives of people with low incomes. We address the financial needs of
4、the economic bottom 60% of the population in low and middle income countries in Latin America, Africa and Asia with insurance, assistance and related services. Emerging Consumers business reported here meets the three following core criteria: 1.Business offered in low or middle income countries in L
5、atin America, Africa or Asia 2.Min. 80% of people reached are low-income i.e. they belong to the 60% economic bottom of the population 3.Business generated from commercial offering Copyright Allianz 20185 WHY WE DO IT: COMBINING SOCIAL AND BUSINESS BENEFITS Business Background Middle income Low inco
6、me High income Risk event With insurance and assistance Without insurance and assistance Time Customer wealth level Emerging Consumers Customer Benefits: Multichannel touchpoints Customer engagement to co- create journeys Simple, relevant and affordable products Short-duration pay-as-you-go policies
7、 Why Allianz: Worldwide footprint presence in more than 70 countries Technical excellence from core business Ambition to be the worlds most trusted financial service provider Copyright Allianz 20186 HOW WE DO IT: THE PILLARS OF OUR APPROACH Business Background INNOVATION INCLUSION Digital and non-tr
8、aditional approaches Addressing specific needs and consumption patterns TRUST Fairness in what we do Consistently delivering customer value Financial and social developments as a sustainable proposition Increasing insurance awareness and literacy developed in cooperation with End-to-end mobile-based
9、 and omnichannel customer journeys Basket of offerings to complement simple life and credit life products Using bundling as a way to deepen coverage Optimized cost-based approach Addressing financial literacy with focus on inclusion Copyright Allianz 2018 2019 UPDATE Copyright Allianz 20188 2019 FY
10、RESULTS: STRONG GLOBAL GROWTH DRIVEN BY INDIA BUSINESS PREMIUMS PEAK AT EUR 410 MN 2019 Update 65 83 120 66 99 127 43 44 158 163 180 242 10 8 11 29 9 9 4 4 3 4 6 6 20172016 306 12 11 20152018 5 13 20192014 13 132 155 303 256 410 13 +25% +34% AfricaIndia P&CAsia excl. IndiaLatAmIndia Life 32.8 52.752
11、.1 49.1 34.835.4 2.8 4.04.2 4.7 5.6 6.6 6.2 8.0 0.3 0.30.3 0.3 0.3 0.3 0.4 0.50.5 2015 1.7 20162014 3.0 0.5 2017 2.3 2019 2.2 2018 2.3 40.5 61.2 60.8 58.7 44.1 49.4 0.5 +4% +12% Revenues increased by 34% compared to 2018 to reach EUR 410 mn. Continued growth of credit life and agriculture insurance
12、in India are the main drivers. The number of people reached grew by 5.3 mn after a significant drop in the previous period linked to the one-off effect of the maturity of two-year credit life policies written in India in 2016. GWP in EUR mnPeople reached in mn CAGR CAGR Copyright Allianz 2018 our di
13、stribution channels and the diversification of our product portfolio, with innovations to offer in index crop insurance, health services and SME covers. What is the strategic relevance of this customer group, and what is your ambition going forward? Since 2008, Allianz has acquired a wealth of exper
14、ience with emerging consumers in West Africa and Madagascar, mainly with credit life and funeral products sold via telecoms and MFIs. As Allianz is expanding its footprint on the continent, we are also reaching the mass market through alternative channels such as BIMA in Ghana and SafeBoda in Kenya,
15、 two portfolio companies of Allianz X. Which extra value can Allianz bring to African customers? Thanks to its economies of scale, Allianz can minimize fixed distribution and IT costs, and hence maximize the payback to customers. We have the capabilities to design among the best tailored products, a
16、nd we can leverage our global and local partnerships to really reach the underinsured. 9 FEATURE STORY 1: RENEWING OUR AFRICAN AMBITION AND LEVERAGING PARTNERSHIPS 2019 Update Coenraad Vrolijk CEO Allianz Africa We see an interesting evolution of our Emerging Consumers business in Africa and thought
17、 it is a good moment to ask Coenraad Vrolijk for his perspective. What are the key African dynamics you see related to Emerging Consumers? Emerging consumers represent ca. 700 mn people in Africa, and securing their financial stability is core to building inclusive growth across the continent. Today
18、, key challenges are the digitization of Copyright Allianz 2018 FEATURE STORY 2: ALLIANZ, BIMA AND GIZ PARTNER TO DEVELOP NEXT GENERATION OF MOBILE INSURANCE 2019 Update 10 In summer 2019, Allianz teamed up with emerging market insurtech leader BIMA and German development agency GIZ to jointly grow
19、small-ticket mobile insurance in a sustainable way. Our shared aim is to design new health insurance offerings and develop direct distribution models to maximize client value. Allianz, BIMA and GIZ will also engage in best-practice exchanges with market stakeholders and regulatory bodies. The collec
20、tive ambition is to reach one- hundred thousand new customers in Ghana in 2020, and to dedicate around EUR 4.2 mn to the overall initiative. “BIMA has been very successful at scaling microinsurance through mobile operators. This new partnership helps us develop a new direct to consumer business mode
21、l, and build our customer engagement strategy, in a way that we could never do alone.” Russell Haresign Africa Head of Operations BIMA “We are bringing together unique stakeholders to innovate and create long-lasting solutions that increase the demand for voluntary insurance in Emerging Consumers bu
22、siness.” Dominik Wehgartner Emerging Consumers Allianz SE “Our objective is to support sustainable market development for mobile microinsurance, putting special emphasis on customer value and protection. Working with the industry leaders in a public-private-partnership is a great lever to do so.” Ma
23、tthias Range Head of Project GIZ Copyright Allianz 201811 WHERE WE DO IT N.B.: Number of markets and people reached as of 31.12.2019. Premium figures are full-year cumulative figures. Whenever possible double counting is avoided, e.g. if one person has both a life and a home insurance policy. Produc
24、ts launched but with less than 1,000 insured are not featured. Total customer and revenue data include figures from non-consolidated entities. 2019 Markets: 12 People reached: 49.4 mn GWP: EUR 410.1 mn 2019 Update Copyright Allianz 201812 WHERE WE DO IT: ASIA 2019 Update Motorcycle 577,000 Personal
25、Accident 206,000 Credit Life 34,600,000 Savings-linked Life 148,000 Cattle & Livestock 1,150,000 39,400,0002 India started 2004 7,400,000 Indonesia started 2006 Crop Index1 3,850,000 Personal Accident 147,000 Malaysia started 2011 577,0002 Credit Life Plus 7,400,000 Comprehensive Health 10,000 Asia
26、2019 Markets: 4 People reached: 47.4 mn GWP: EUR 398.4 mn Term Life 672,000 2,000 Laos started 2017 Credit Life 2,000 1) Crop Index features the number of short duration seasonal policies sold throughout 2019 2) Country figures account for double policyholders Term Life 1,000 Savings-Linked Life 1,0
27、00 Copyright Allianz 201813 WHERE WE DO IT: AFRICA 2019 Update Africa 2019 Markets: 7 People reached: 1.7 mn GWP: EUR 6.2 mn 178,000 Senegal started 2008 Credit Life 178,000 1,000 Kenya started 2019 Personal Accident 1,000 125,000 Madagascar started 2008 Credit Life 115,000 Mobile Term Life 10,000 8
28、5,0001 Ivory Coast started 2009 Funeral 71,000 Credit Life 19,000 Mobile Savings 14,000 Term Life 21,000 1) Country figure accounts for double policyholders 16,000 Nigeria started 2019 Credit Life 16,000 1,260,0001 Ghana started 2019 Term Life 1,220,000 Savings-linked Life 3,000 Health 80,000 Saving
29、s-linked Health 8,000 4,000 Cameroon started 2008 Credit Life 4,000 Copyright Allianz 2018 WHERE WE DO IT: LATIN AMERICA 2019 Update 323,0001 Colombia started 2007 Term Life 30,000 Credit Life 212,000 Life & Maternity 64,000 Home Insurance 46,000 Latin America 2019 Markets: 1 People reached: 0.3 mn
30、GWP: EUR 5.4 mn 1) Country figure accounts for double policyholders 14 Copyright Allianz 2018 APPENDIX Copyright Allianz 201816 CONTACT Appendix . Contacts Mr. Dominik Wehgartner DOMINIK.WEHGARTNERALLIANZ.COM Ms. Sarah Schneider-Oli SARAH.SCHNEIDER-OLIEALLIANZ.COM Ms. Maria Luisa Taleno MARIA.TALENO
31、ALLIANZ.COM Publishing Date: April 30, 2020 Report subscription If you would like to subscribe to our annual Emerging Consumers reports, please send a request to one of the contacts on the right. Copyright Allianz 201817 DISCLAIMER These assessments are subject to the following disclaimer: Cautionar
32、y Note Regarding Forward-Looking Statements The statements contained herein may include statements of future expectations and other forward-looking statements that are based on managements current views and assumptions and involve known and unknown risks and uncertainties that could cause actual res
33、ults, performance or events to differ materially from those expressed or implied in such statements. In addition to statements which are forward-looking by reason of context, the words “may”, “will”, “should”, “expects”, “plans”, “intends”, “anticipates”, “believes”, “estimates”, “predicts”, “potent
34、ial”, or “continue” and similar expressions identify forward-looking statements. Actual results, performance or events may differ materially from those in such statements due to, without limitation, (i) general economic conditions, including in particular economic conditions in the Allianz Groups co
35、re business and core markets, (ii) performance of financial markets, including emerging markets, and including market volatility, liquidity and credit events (iii) the frequency and severity of insured loss events, including from natural catastrophes and including the development of loss expenses, (
36、iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates including the Euro/U.S. Dollar exchange rate, (ix) changing levels of competition, (x) changes in laws and regulations, including mone
37、tary convergence and the European Monetary Union, (xi) changes in the policies of central banks and/or foreign governments, (xii) the impact of acquisitions, including related integration issues, (xiii) reorganization measures, and (xiv) general competitive factors, in each case on a local, regional, national and/or global basis. Many of these factors may be more likely to occur, or more pronounced, as a result of terrorist activities and their consequences. The company assumes no obligation to update any information contained herein.