1、Top Strategic Technology Trends 2023Intro page2 2David GroombridgeDistinguished VP Analyst,GartnerDigital Immune SystemIndustry Cloud PlatformsApplied ObservabilityPlatform EngineeringWireless-Value RealizationSuperappsAdaptive AIMetaverseAI Trust,Risk and Security Management(AI TRiSM)OptimizeScaleP

2、ioneer234567891Sustainable Technology10Bringing clarity to your tech prioritiesMany business leaders expected by now to be focused squarely on postpandemic growth.Instead,most are now eyeing the threat of recession and managing the impact of persistent inflation,as well as dealing with crises in sup

3、ply chain,energy sourcing and digital skills.While the future is uncertain,your enterprise must still identify and commit to strategic outcomes and initiatives.Is your goal to save costs?Improve margins?Grow?Pivot to a reinvented business model?Whatever it is,technology is key,but you have to know w

4、hen and where technology trends will potentially have an impact.To help,Gartner provides an annual list of key technology trends that both business leaders and technologists should leverage in the next 36 months,whatever their business needs.This eBook provides an overview of the trends and their op

5、portunities,benefits and use cases and some key actions for implementation.Gartner Top Strategic Technology Trends 2023Sustainable TechnologyAI TRiSMWireless-Value RealizationIndustry Cloud PlatformsDigital Immune SystemPlatform EngineeringSuperappsAdaptive AIApplied ObservabilityMetaverseNow0-1 yea

6、r1-2 years2-3 yearsTechnology Trends Likely on the Roadmap for Accelerating DigitalTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 3Viewing Technologies Through Strategic GoalsTo clarify how these trends can drive value for you,

7、start from the strategic objectives of your enterprise.For example,Gartner research shows that 94%of CEOs want to maintain or accelerate pandemic-driven digital transformation.Consider,then,which technologies will be most relevant,while realizing that they dont all need to be implemented at once.Thi

8、s view forms the beginnings of your strategic technology roadmapping process.Sustainable TechnologyAI TRiSMWireless-Value RealizationIndustry Cloud PlatformsDigital Immune SystemPlatform EngineeringSuperappsAdaptive AIApplied ObservabilityMetaverseNow0-1 year1-2 years2-3 yearsCreate secure foundatio

9、nsMaximize value from dataProtect and grow your brandAttract and retain talentGrow revenueAccelerate digitalTechnology Trends Relate to a Range of Enterprise StrategiesChoose your business goalTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Bec

10、ome a Client 4Related Trends:Industry Cloud PlatformsPlatform EngineeringWireless-Value RealizationScaleRelated Trends:SuperappsAdaptive AIMetaverseSustainable TechnologyPioneerRelated Trends:Digital Immune SystemApplied ObservabilityAI TRiSMOptimizeOptimizing IT systems for greater reliability,impr

11、oving data-driven decision making and maintaining value integrity of AI systems in productionAccelerating vertical offerings,increasing the pace of product delivery and enabling connectivity everywhereEnabling business model change,reinventing engagement with employees and customers,and accelerating

12、 strategies to tap new virtual markets5Technologies Drive Much-Needed Business OutcomesIndustry Cloud PlatformsPlatform EngineeringWireless-Value RealizationScaleSuperappsAdaptive AIMetaversePioneerDigital Immune SystemApplied ObservabilityAI TRiSMOptimizeSustainable Technology67Top Strategic Techno

13、logy Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Digital Immune SystemBy 2025,organizations that invest in building digital immunity will increase customer satisfaction by decreasing downtime by 80%.Source:GartnerOptimize1How a digital immune sy

14、stem optimizes resilienceA DIS provides a model to prepare your organization to mitigate potential risks and uses failures as learning opportunities to create a superior customer and user experience that is resilient to failures.Sample business strategies supported Create secure foundations Accelera

15、te digital Protect and grow your brandUse casesAmerican Airlines uses site reliability engineering,chaos engineering practices and a“test-first”approach to better deal with increased system complexity and address unknown vulnerabilities and weaknesses.This has increased its system understanding and

16、knowledge and revealed one large resilience vulnerability.Banco Ita,a Brazilian bank,added predictive and remediation capabilities to its monitoring systems to continuously assess health,improve system performance and deliver insight into what drives the best employee and customer experience.These c

17、apabilities increased automatic remediation of incidents by 37%and decreased their mean time to resolution by 45%.Business valueA digital immune system(DIS)combines practices and technologies from observability,artificial intelligence(AI)-augmented testing,chaos engineering,autoremediation,site reli

18、ability engineering and software supply chain security to increase the resilience of products,services and systems.Top Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 8Digital Immune SystemKey actions Form executive-sponsored teams

19、to create and execute a DIS strategy.Start by assessing which business capabilities have the highest priority or will benefit the most from DIS investments.Create dedicated communities of practice(CoPs)to share lessons learned,guiding principles,reusable assets,standards,tools and any AI-based insig

20、hts realized.Ensure that the DIS CoPs are led by enterprise architects so that all relevant domains are represented.Encourage and reward resilience improvements across the organization,especially collaboration on DIS opportunities,by making all leaders of resilience-related initiatives equally respo

21、nsible for improving customer experiences.Foster a collaborative culture between development,security and operations teams to ensure ongoing support for these initiatives.Digital Immune System:Optimize Resilience Six elements of a digital immune system Source:GartnerApps Supply Chain SecurityObserva

22、bilityAI-Augmented TestingChaos EngineeringAutoremediationSite Reliability EngineeringDigital teams responsible for revenueLess downtime76%80%Technical profile and valueA DIS can be used as a frame of reference for investing in a set of practices to improve the quality and resilience of business-cri

23、tical systems.The creation and evolution of a DIS leads to a more resilient business outcome and creates business value for both business and IT stakeholders.As such,it enables you to play an essential role in connecting software development to business outcomes and supporting customer experience st

24、rategies through modern technologies and practices.1 1Optimize9Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Applied ObservabilityBy 2026,70%of organizations that successfully applied observability will achieve shorter lat

25、ency for decision making,enabling competitive advantage for target business or IT processes.Source:GartnerHow applied observability optimizes operationsApplied observability allows enterprises to make faster,more accurate future decisions.By applying this systematically,we can reduce the latency for

26、 response and optimize business operations in real time.Sample business strategies supported Create secure foundations Accelerate digitalUse casesTesla is an example of an organization using targeted elements of applied observability.It offers vehicle insurance in several U.S.states to Tesla owners

27、based solely on their“observable”real-time driving behavior.Tesla vehicles“observe”and measure driving behavior using sensors and Autopilot software to produce a monthly Safety Score.Tesla says that those deemed“average”drivers based on their Safety Score could save 20%to 40%on their premium,and tho

28、se with the safest scores could save 40%to 60%.Klaveness Ship Management(Klaveness)is a dry bulk operator that operates approximately 135 vessels.Klaveness collected operational and engine data.The data was secured,stored,contextualized and combined with other ecosystem data sources into a visual da

29、shboard for business decisions.The results were reduced fuel consumption and operational costs.Business valueApplied observability is the applied use of observable data in a highly orchestrated and integrated approach across business functions,applications and infrastructure and operations(I&O)teams

30、 to enable the shortest latency from action to reaction and proactive planning of business decisions.2OptimizeTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 10Applied ObservabilityKey actions Treat your observable data as your

31、most precious monetizable asset.Focus on identifying business capabilities and use cases from active and passive metadata for competitive advantage.This will form the early foundation for strategically orchestrating multiple concurrent observability initiatives.Drive proactive decision making with t

32、he shortest possible latency by reframing the focus of the organization from monitoring and reacting to applying observability.Pave the way for organizational adoption of applied observability.Do so by focusing on the spectrum of business,application and infrastructure layers.Technical profile and v

33、alueApplied observability is the applied use of observable data in a highly orchestrated and integrated approach across business functions,applications and I&O teams.The observable data is cataloged,engineered and layered with semantic understanding for business Applied Observability:Optimize Operat

34、ionsAI analyzes data from,and the context of,prior decision making to drive faster and more accurate future decisions.Source:GartnerData-Driven DecisionsProactively Drive Business ValueUser Journeys,Industry KnowledgeEvents,Emails,Images.AnalyticsContextRaw DataProactively Drive Business ValueObserv

35、abilitycontext,which results in both active and passive metadata.The architected use of this metadata drives better,faster and more consistent and effective business and IT decisions.2 2Optimize11Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on Linke

36、dIn Become a Client How AI TRiSM optimizes trustAI TRiSM drives better outcomes in terms of AI adoption,achieved business goals and user acceptance.Sample business strategies supported Create secure foundations Maximize value from data Protect and grow your brandAI Trust,Risk and Security Management

37、(AI TRiSM)Use casesThe Danish Business Authority(DBA)has developed a method for applying high-level ethical principles to its AI models.DBA ties its ethical principles to concrete actions,checks model predictions against fairness tests and sets up a model monitoring framework.DBAs approach helped it

38、 rapidly deploy and manage 16 AI models that monitor financial transactions worth billions of euros.Abzu,a Danish startup,built an AI product that generates mathematically explainable models that identify cause-and-effect relationships.These allow Abzus clients to validate results more easily and ha

39、ve led to development of more precise and effective breast cancer drugs.Business valueAI requires new forms of trust,risk and security management that conventional controls dont provide.New AI TRiSM capabilities ensure model reliability,trustworthiness,security and privacy.By 2026,organizations that

40、 operationalize AI transparency,trust and security will see their AI models achieve a 50%result improvement in terms of adoption,business goals and user acceptance.Source:Gartner3OptimizeTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a

41、Client 12AI TRiSMKey actions Set up an organizational task force or dedicated unit to manage your AI TRiSM efforts.Implement collective AI privacy,security and risk management for improved AI business outcomes,rather than just for the sake of compliance.Work across your organization to effectively m

42、anage best-of-breed toolsets as part of a comprehensive AI TRiSM program.Make your AI models explainable or interpretable by using open-source tools or vendor solutions that add value.Implement solutions that protect data used by AI models,and prepare to use different data protection methods for dif

43、ferent use cases and their components.Incorporate risk management into model operations by using solutions that assure both model and data integrity,and constantly validate that theyre operating reliably.Technical profile and valueAI TRiSM supports AI model governance,trustworthiness,fairness,reliab

44、ility,robustness,efficacy and privacy.It includes solutions,techniques and processes for model interpretability and explainability,AI privacy,model operations and adversarial attack resistance.AI TRiSM:Optimize Trust in AIFour pillars of AI trust,risk and security management Source:GartnerExplainabi

45、lity/Model MonitoringModelOpsAI Application SecurityPrivacyAI TRiSMUnmanaged RisksManaged Risks!3 3OptimizeIndustry Cloud PlatformsPlatform EngineeringWireless-Value RealizationScaleSuperappsAdaptive AIMetaversePioneerDigital Immune SystemApplied ObservabilityAI TRiSMOptimizeSustainable Technology13

46、14Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client How industry cloud platforms drive scaleIndustry cloud platforms enable a shift from generic solutions to platforms designed to fit the specifics of the users industry.Sample

47、 business strategies supported Grow revenue Accelerate digitalIndustry Cloud PlatformsUse casesIntermountain Healthcare selected a platform from a hyperscale provider to help it support positive end-user experiences,while innovating to keep up with changing business needs.The organizations initial s

48、trategy is to use much of the stack from that provider,but the organizations enterprise architecture team expects to remain flexible to continually evaluate alternatives and transform from an order taker into a proactive source of ideas and innovations.Hangzhou,one of Chinas most populous cities,par

49、tnered with Chinese tech company Alibaba to build a platform to manage congestion and streamline daily city operations.Its“smart city brain”combined digitized infrastructure,a central data platform and massive applications.After implementation,the city slashed its congestion ranking,dropping from th

50、e fifth most congested city in China to out of the top 50.Business valueIndustry clouds create value for organizations by incorporating cloud services traditionally purchased separately into preintegrated but customizable(composable)industry-relevant solutions.As such,they can increase organizationa

51、l agility,speed innovation and accelerate time to value.By 2027,more than 50%of enterprises will use industry cloud platforms to accelerate their business initiatives.Source:GartnerScale4Top Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a

52、Client 15Industry Cloud PlatformsKey actions Target industry cloud platforms to complement the existing portfolio(like an exoskeleton)with new capabilities that add significant value rather than as full-scale replacements of largely already existing functionality with more up-to-date technology.Crea

53、te enterprisewide understanding and support for the industry cloud journey by engaging business technologists and fusion teams.Set up such teams if they dont already exist.Formulate rules for when to deploy industry cloud platform capabilities as a productive platform for optimization and modernizat

54、ion by improving existing processes,and when to actively recompose them for more differentiating transformation and innovation initiatives.Technical profile and valueIndustry cloud platforms combine software,platform and infrastructure as a service(IaaS)with tailored,industry-specific functionality

55、that can more easily adapt to the relentless stream of disruptions in their industry.Enterprises can use the packaged business capabilities(PBCs)of industry cloud platforms as building blocks to compose unique and differentiating digital initiatives.That provides agility,innovation and reduced time

56、to market,while avoiding lock-in.Industry Cloud Platforms:Scale VerticallyTraditional enterprise cloud categories will morph into composable industry cloud platforms.Industry Cloud PlatformsIndustry Cloud Platform InnovationsPBCs/APIsMarketplacesCompliance Composable Data FabricIntelligence Fusion T

57、eamsSustainableInfrastructureAnywhereSaaSPaaSIaaSBusiness DepartmentsDevelopers,Business TechnologistsIT InfrastructureSource:Gartner4 4Scale16Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Platform EngineeringBy 2026,80%of

58、 software engineering organizations will establish platform teams as internal providers of reusable services,components and tools for application delivery.Source:GartnerHow platform engineering scales deliveryPlatform engineering optimizes developer experience and accelerates digital delivery.Sample

59、 business strategies supported Create secure foundations Accelerate digital Attract and retain talentUse casesNike has built“composable platforms”that unite“strategically related global business capabilities that are implemented by modular and composable technologies exposed through APIs.”Nike finds

60、 the platform allows it to respond more quickly to change,drive faster time to market,increase scalability and decrease operating costs.Politiet,Norways police,replaced legacy middleware with a self-service developer platform.This increased developer autonomy and enabled rapid product innovation whi

61、le maintaining stability.Politiet also created a team with the required skills to build and maintain the platform.Business valueTo help developers,data scientists and end users,and reduce friction for the valuable work they do,forward-thinking companies have begun to build operating platforms that s

62、it between the user and the backing services on which they rely.5ScaleTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 17Platform EngineeringKey actions Start with internal developer portals(IDPs).Aim your early platform-building

63、 efforts at IDPs,since they are the most mature and well-understood species of platform.Your experiences will be extensible to other platforms in the future.Embed security into platforms.Platforms must embed security into user workflows.Security teams need to“shift left,”embedding security controls

64、into the production workflow as early as possible.Platform engineers should incorporate comprehensive,automated security and compliance checks as part of their test suites.Dont expect to buy a turnkey platform.Though some vendors may claim otherwise,any commercially available tool is unlikely to pro

65、vide the entirety of the platform you need.A substantial amount of time and effort will be required to customize a platform to your needs.Technical profile and valuePlatforms provide a curated set of tools,capabilities and processes selected by subject matter experts and packaged for easy consumptio

66、n by end users.The goal is a frictionless self-service experience that offers the right capabilities to enable users to do valuable work with as little overhead as possible,increasing end users productivity and reducing their cognitive burden.The platform should include everything the user team need

67、s,presented in whatever manner best fits best with their preferred workflow.Platform Engineering:Scale DeliveryConceptual outline of an example platform and its principal components Development TeamPlatform Engineering TeamComplex InfrastructureSource:GartnerConsumptionEngineering PlatformAutomation

68、Reusable ComponentsDeveloper ToolsSelf-Service Developer Portal5 5Scale18Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Wireless-Value RealizationBy 2025,50%of enterprise wireless endpoints will use networking services that

69、 deliver additional capabilities beyond communication,up from less than 15%.Source:GartnerHow wireless-value realization drives scaleIt promotes the future of greater wireless usage,more wireless protocols and a wider range of wireless capabilities being used to support digital business.Sample busin

70、ess strategies supported Create secure foundations to track location Maximize value from data Accelerate digital transformationUse casesShufersal,an Israeli retailer,is using power harvested from the network to tag goods with low-energy Internet of Things(IoT)chips.It uses these to track vegetables

71、directly from the farm to the store shelves,providing supply chain visibility,inventory management and provenance information.Bosch-Siemens uses ultrasonic sensors to slow down forklifts in real time.In addition to eliminating forklift accidents,there was a 98%reduction in near misses and a 10%incre

72、ase in productivity.The technology is being implemented in 2.5 million square feet of production and warehouse areas with readers on 250 forklifts and 500 pedestrians.Business valueThe integration of multiple wireless technologies will provide a more cost-efficient,reliable and scalable technical fo

73、undation that reduces capital expenditure.6ScaleTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 19Wireless-Value RealizationKey actions Design an intelligent infrastructure strategy,starting with selecting the right technologies

74、 and vendors that understand solutions that can accommodate,secure and manage five or more diverse wireless systems of the future.Educate business peers on the new potential use cases for wireless technology,such as location and sensing.Collaborate with them to identify innovation opportunities to d

75、rive new digital products and services.Drive standardization of connectivity and security elements that,as interoperable components,create a solid,secure,resilient core foundation for wireless devices and applications.Technical profile and valueWireless-value realization covers everything from tradi

76、tional end-user computing,through support for edge devices,to digital tagging solutions.All of which will need connectivity to operate and require a spectrum of wireless solutions to cater to all environments.Networks will go well beyond pure connectivity to become a source of direct business value.

77、Wireless is moving from a communications technology to become a broader digital innovation platform.Wireless-Value Realization:Scale EverywhereDifferent devices utilizing different technology create value beyond communication.Network DemandWi-Fi5,Wi-Fi6,Wi-Fi74G,LTE,5GBLE,Zigbee,EnOceanHF,UHF,VHFSou

78、rce:GartnerEnd-User DevicesEdge DevicesRFIDPeople-FocusedThings-Focused6 6ScaleIndustry Cloud PlatformsPlatform EngineeringWireless-Value RealizationScaleSuperappsAdaptive AIMetaversePioneerDigital Immune SystemApplied ObservabilityAI TRiSMOptimizeSustainable Technology2021Top Strategic Technology T

79、rends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client SuperappsBy 2027,more than 50%of the global population will be daily active users of multiple superapps.Source:GartnerHow superapps pioneer engagementUsers can discover and activate their own set of app

80、s,providing a highly personalized and contextualized digital experience inside a single app.Sample business strategies supported Attract and retain talent Grow revenueUse casesRevolut is a U.K.-based fintech superapp disrupting traditional financial services.It offers digital banking services for co

81、nsumers and has expanded its ecosystem into businesses,where small and midsize businesses and freelancers can offer services in the superapp.PayPay is a Japanese payment provider,with almost 50 million users.A key part of its growth strategy is to integrate the purchasing of third-party products and

82、 services within its superapp,and it already provides third-party miniapps for buying cinema tickets,ordering food deliveries and bicycle sharing,alongside its own apps for financial management services and retail shopping,among others.Business valueA superapp is an app that provides end users(e.g.,

83、customers,partners or employees)with a set of core features,along with access to independently created miniapps.The superapp is built as a platform to deliver consistent and personalized app experiences.7PioneerTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow

84、Us on LinkedIn Become a Client 22SuperappsKey actions Increase superapp delivery model effectiveness by designing for people-centric products,processes and services.Identify core,high-engagement features in your superapps that will drive a critical mass of end users.To attract and support developmen

85、t partners,ensure a mutually beneficial business model and dedicated organizational enablement and success resources.Offer an easy developer experience and convenient developer tools for partners to build,test,register and submit miniapps for potential monetization.Define security and data protectio

86、n requirements for miniapps by establishing ecosystem governance reinforced with shared platform capabilities.Superapps:Pioneer EngagementFive characteristics of a superappSource:GartnerUser discovery and activation of miniappsUser discovery and activation of miniappsDesign and development framework

87、 for miniappsAppsPlatformData-sharing between superapp and miniapps Publication mechanism for miniapps ecosystem 5 1 243EcosystemTechnical profile and valueA superapp is more than a composite application or portal that aggregates services,features and functions into a single user interface.A superap

88、p represents the ultimate manifestation of a composable application and architecture.7 7Pioneer23Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Adaptive AIBy 2026,enterprises that have adopted AI engineering practices to bu

89、ild and manage adaptive AI systems will outperform their peers in the operationalizing AI models by at least 25%.Source:GartnerHow adaptive AI pioneers accelerationAdaptive AI accelerates value and continuously keeps AI aligned to enterprise goals in real time.Sample business strategies supported Cr

90、eate secure foundations Maximize value from dataUse casesDow,the U.S.chemical and materials manufacturer,deploys adaptive AI systems that use feedback on usage patterns and business value optimization to enhance enterprise analytics.It has resulted in a 320%increase in value generated by the analyti

91、cs platform.Cerego,AI-based training software used by the U.S.Army,enables adaptive learning.The solution knows what to teach,how to measure progress and when to test,adapting its lessons to each individuals learning progress.The Danish Safety Technology Authority(DSTA)has to monitor the safety of p

92、roducts sold in Denmark,regardless of where they come from.Its AI tool rapidly learns to identify products and their manufacturers,speeding up identification of product issues.DSTA has now created a spin-off product that is being deployed in 19 other European countries.Business valueThe value of ope

93、rationalized AI lies in the ability to rapidly develop,deploy,adapt and maintain AI across different environments in the enterprise.Given the engineering complexity and the demand for faster time to market,it is critical to develop less rigid AI engineering pipelines or build AI models that can self

94、-adapt in production.8PioneerTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 24Adaptive AIKey actions Create the foundations of adaptive AI systems by complementing current AI implementations with continuous intelligence design

95、patterns and event stream capabilities,eventually moving toward agent-based methods,giving more autonomy to systems components.Make it easier for business users to adopt AI and contribute toward managing adaptive AI systems by incorporating explicit and measurable business indicators through operati

96、onalized systems and incorporating trust within the decisioning framework.Maximize business value from ongoing AI initiatives by establishing AI engineering practices that streamline the data,models and implementation pipelines to standardize AI delivery processes.Adaptive AI:Pioneer AccelerationAda

97、ptive AI systems use real-time feedback to learn dynamically and adjust,even for unforeseen real-world changes.Source:GartnerResponds to changing environmentsAdds to limited training dataPersonalizes generalized resultsAdaptive AIDevelopmentRuntimeReal-Time FeedbackGoal OrientedAdaptable LearningTec

98、hnical profile and valueAdaptive AI systems allow for model behavior change postdeployment by learning behavioral patterns from past human and machine experience and within runtime environments to adapt more quickly to changing real-world circumstances.AI engineering provides the foundational compon

99、ents of implementation,operationalization and change management at the process level that enable adaptive AI systems.8 8Pioneer25Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client MetaverseBy 2027,over 40%of large organizations

100、 worldwide will be using a combination of Web3,spatial computing and digital twins in metaverse-based projects aimed at increasing revenue.Source:GartnerHow metaverse pioneers new opportunitiesOrganizations are developing ways to provide better engagement,collaboration and connection to their employ

101、ees through virtual workspaces and the use of internal metaverse experiences called intraverses.Sample business strategies supported Protect and grow your brand Attract and retain talent Grow revenueUse casesOneRare,an Indian virtual reality startup,is creating an immersive and gamified experience f

102、or lovers of food,allowing food brands access to a global market,attracting gamers through food offerings and leveraging Web3 across virtual and physical outlets.JPMorgan Chase,the U.S.investment bank,bets metaverse is a$1 trillion per year opportunity as it becomes the first bank to open in Decentr

103、aland one of the worlds most popular metaverse platforms.Siemens has partnered with NVIDIA to create an industrial metaverse.Clients will be able to use the immersive environment to collaborate in creating innovative engineering solutions and solving real-world problems involving digital twins,IoT a

104、nd real-time analytics.Business valueMetaverse is a combinatorial innovation made up of multiple technology themes and trends.Individually,these trends are projected to provide new opportunities,and challenges,to organizations across a wide spectrum of industries and use cases.9PioneerTop Strategic

105、Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 26MetaverseKey actions Explore opportunities where metaverse technologies could optimize digital business or create new products and services.Build metaverse products and solutions through a pip

106、eline of innovation.Identify metaverse-inspired opportunities by evaluating current high-value use cases.Develop technology strategies that leverage the built-in infrastructure and participants.Invest in specific emergent metaverses cautiously,as it is still too early to determine which investments

107、will be viable in the long term.Protect your reputation by proactively establishing a data governance,security and privacy policy to protect customer and employee data.Metaverse:Pioneer OpportunityOpportunities in a metaverse(now and in the future)Digital HumansGamingVirtual SpacesShared Experiences

108、Spatial ComputingTokenized AssetsSource:GartnerMetaverseCustomer ServiceTrainingEventsSalesTradingBrand InfluenceGamesMeetingsRetailTechnical profile and valueMetaverse technologies allow people to replicate or enhance their physical activities.This could happen by transporting or extending physical

109、 activities to a virtual world or by transforming the physical one.Think of metaverses as a combinatorial innovation and not a single technology.Implications of emerging metaverse technologies will vary across industries.9 9PioneerIndustry Cloud PlatformsPlatform EngineeringWireless-Value Realizatio

110、nScaleSuperappsAdaptive AIMetaverseSustainable TechnologyPioneerDigital Immune SystemApplied ObservabilityAI TRiSMOptimize2728Top Strategic Technology Trends for 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Sustainable TechnologyBy 2025,50%of CIOs will have

111、 performance metrics tied to the sustainability of the IT organization.Source:GartnerSample business strategies supported Protect and grow your brand Attract and retain talent Grow revenueUse casesSmart solutions drive efficiencies and protect resources.Mitsui O.S.K.Lines uses AI-powered models to i

112、mprove shipping efficiencies within the maritime industry.Utilities,such as Dubai Electricity&Water Authority(DEWA),use IoT and digital twins to create smart building management solutions that use 50%less water.Circular economy initiatives reduce waste.Apple uses robots for recycling.IKEA publicly s

113、hares a circular product design guide to assist others in promoting circularity.Tech-enabled products support customers sustainability goals.BBVAs tech-enabled financial services products include carbon tracking and green finance tools.Timberland uses environmental,social and governance(ESG)-focused

114、 employee engagement software to encourage employees to participate in personal,social and societal sustainability initiatives.Business valueSustainable technology is a framework of solutions that increases the energy and material efficiency of IT services;enables enterprise sustainability through t

115、echnologies like traceability,analytics,renewable energy and others;and helps customers become more sustainable through apps,software,marketplaces and more.Investments in sustainable technology also have the potential to create greater operational resiliency and financial performance,while providing

116、 new avenues of growth.10Top Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 29Sustainable TechnologyKey actions Increase the energy and material efficiency of IT infrastructure and workplace services(“sustainable IT”).Prioritize te

117、chnology investments based on the sustainability issues most material to your enterprise strategy.Examples might include:Cloud services to raise utilization rates of shared resources and reduce environmental impacts.Enterprise greenhouse gas emissions management software to facilitate collection,ana

118、lytics and reporting of past,present and future emissions data.Supplier sustainability applications to track ESG performance of third parties.Supply chain blockchain to protect,verify and trace transactions,for example,to ensure ethical sourcing.Technical profile and valueSustainable technology is a

119、 framework of digital solutions that can be used to enable ESG outcomes.Environmental technologies:Prevent,mitigate and adapt to risks in the natural world.Social technologies:Improve human rights outcomes,well-being and prosperity.Governance technologies:Strengthen business conduct and capacity bui

120、lding.Sustainable Technology:Do It All SustainablyHigh-level architecture of sustainable technology Source:GartnerGovernanceSustainable BusinessEnvironmentalSocialIdentityBiodiversityEnergyCircularityWaterFoodClimateDEIEducationHealthHumanitarianPovertyPrivacyRiskComplianceTechnology EnablementSusta

121、inable ITCustomer and Society SustainabilityEnterprise SustainabilityParticipation1010Top Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 30How does Gartner select the top strategic technology trends?Each year,Gartner selects top tr

122、ends that are important strategically because they are expected to:Gartner expects these trends to create an imperative to act among at least 20%of our IT clients,making them broadly applicable to digital,IT and technology leaders and the strategic ambitions of many CEOs.Different trends will impact

123、 different organizations in different ways,so first evaluate which of these trends present opportunities and risks to your organizations strategic direction.This will help you develop relevant roadmaps to enable reliable and sustainable business growth and outperform the competition.Significantly im

124、pact or be impacted by a technologyRequire a response from C-suite executives responsible for digital and/or IT strategyDemand a response(either a decision to act or action itself)in the next 0-36 monthsTop Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on Li

125、nkedIn Become a Client Explore these additional complimentary resources and tools for IT leaders:Actionable,objective insightAlready a client?Get access to even more resources in your client portal.Log InRoadmapThe IT Roadmap for Digital Business TransformationAvoid pitfalls and lead smart,effective

126、 digital transformations.Download RoadmapeBook2023 CIO AgendaDiscover the top priorities CIOs must address in 2023.Download eBookToolGartner BuySmartConfidently manage the technology life cycle.Request a DemoTemplateIT Strategic Planning GuideTurn strategy into action with this one-page IT strategic

127、 planning template.Download Template31Top Strategic Technology Trends 2023Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client What youll get:Gartner insights at your fingertips Streamlined vendor evaluations Collaborative workflow within a structured process Confidenc

128、e in selecting the right vendorStreamline your teams path to better tech purchasing decisions fueled by industry-leading Gartner experts and peer insights.Gartner BuySmartConfidently manage the technology life cycle Learn MoreDiscoverEvaluateSelectOptimize32Connect With Us 2022 Gartner,Inc.All right

129、s reserved.CM_GTS_1915960Get actionable,objective insight to deliver on your mission-critical priorities.Our expert guidance and tools enable faster,smarter decisions and stronger performance.Contact us to become a client:U.S.:1 844 309 5980 International:+44(0)3330 603 939Become a ClientLearn more about Gartner for Information Technology Executives connected to the latest insights