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1、Research Roundup:Top 10 Trends Shaping the Utility Sector in 2023Gartner ResearchNicole Foust,Zarko Sumic25 January 20232/9/23,1:52 PMResearch Roundup:Top 10 Trends Shaping the Utility Sector in 2023https:/ for DistributionResearch Roundup:Top 10 Trends Shaping the Utility Sector in 2023Published 25
2、 January 2023-ID G00784272-11 min readByNicole Foust,Zarko SumicUtilities are faced with unprecedented challenges and opportunities shaped by continued disruption.Utility CIOs should use this research to prioritize and align IT to the needs of the business,including architecture,roadmaps and resourc
3、es,as they build a sustainable utility future.AnalysisIn 2023,power and water utilities will continue to face a variety of forces that will challenge their business and operating models and shape their technology investments.Disruptions such as the COVID-19 pandemic,economic recession,and the Russia
4、n invasion of Ukraine,as well as consequent energy crises cast a backdrop on an already challenging business and operating environment for utilities.For energy utilities,challenges are primarily consequences of energy transition driven by 4D forces(decarbonization,decentralization,digitalization and
5、 democratization;see Note 1).For water utilities,challenges stem primarily from access to water and security management.Further,all utilities globally are facing increasing business costs,an aging and exiting workforce,expensive and hard-to-find talent,economic disruption and volatility,increasing p
6、hysical and cyber-physical risk,and an unstable regulatory regime,contributing to a challenging environment.Operationally,the pressure is mounting to maintain physical integrity and modernize aging grid infrastructure in the face of shifting consumption/production patterns,the accelerated deployment
7、 of renewable energy assets at utility scale,and at the grid edge.Water operations are being pressed to redress old issues like stemming leakage while addressing renewed concerns and capabilities to handle effluents and contamination.Natural gas faces the triple priority of infrastructure renewal,se
8、curity management and network revision for the emerging hydrogen economy.2/9/23,1:52 PMResearch Roundup:Top 10 Trends Shaping the Utility Sector in 2023https:/ challenges can be grouped into three key themes:lack of resilience to changes in physical andbusiness environment,out-of-date technologies,a
9、nd emerging customer needs that are underserved.For these reasons,creating new value propositions and improving engagement for a customer basethat is awakening to more information,capability and agency continues to be one of the top goals forutility executives.These pressures,coupled with regulatory
10、 uncertainty and political interference,are reshapingbusiness and operating models,and requiring utilities to develop new ways of thinking,new skills andcapabilities.As a result,utility organizations are redoubling their focus on delivering mission-critical,technology-furnished capabilities to suppl
11、y commodities to their customer base,while enabling themto reposition for a sustainable future provisioning of energy and water.Intelligent operations is a strategic goal for utility CIOs that must shape digital investments toward fit-for-the-future cyber-physical asset designs.Utilities continue in
12、vesting in digital technologies,according to the 2023 Gartner CIO and TechnologyExecutive Survey.1 The purpose of the investments is to ensure the ability to provide available,affordable and acceptable services to the customers they serve by increasing agility,performanceand opportunities during the
13、 unpredictable and volatile energy and water transition period.A sustainable utility future requires improved business resilience and the ability to quickly change toaddress new requirements arising from the energy transition and from increasing regulatory andpolitical demands.Utilities must shape-s
14、hift to increase resilience while maintaining productivity andefficiency.Utility technology leaders must confidently compose the future for their organizations in the midst ofuncertainty during this energy transition volatile period the future that requires your organizationsto be both agile and res
15、ilient.This is where utility trends for 2023 can help.In this utility trendresearch roundup,we explore ten key trends that are shaping utility companies globally in 2023.These can help you set your priorities,explore technology investment directions and compare yourposition to others in the industry
16、.Weve selected these trends for their promise to facilitate yourjourney as you build a sustainable utility future.Though these trends are global,they may have different relevance in different regions.They cantranslate very easily into specific utility domains(e.g.,power generation,transmission anddi
17、stribution,and water and wastewater).And they can fit to different levels of digital ambition(e.g.,industry leader,moderate and tailing).Accordingly,not all trends have the same impact on everyorganization.2/9/23,1:52 PMResearch Roundup:Top 10 Trends Shaping the Utility Sector in 2023https:/ 1 highl
18、ights the alignment between industry trends and the challenge they show promise toresolve.Trends that are building sustainable utility futures can be clustered into three strategicbusiness imperatives:resilient utility operation,technology capabilities enabling resilience andevolving utility custome
19、rs.Utility CIOs and technology leaders must drive a sustainable future by clearly articulating the securefoundation,composable roadmap and momentum toward software-defined assets and intelligentoperations that will fulfill business strategies and goals.Utility companies can map these trends totheir
20、business requirements by considering three strategic imperatives(see Note 2).Research HighlightsSome recommended content may not be available as part of your current Gartner subscription.Each of the trends is explained in more detail in the documents highlighted and linked below.Thesedocuments asses
21、s the business context for the trend,clarify its description,explain why it is trendingFigure 1:Top 10 Trends Shaping the Utility Sector in 20232/9/23,1:52 PMResearch Roundup:Top 10 Trends Shaping the Utility Sector in 2023https:/ and justify its inclusion among the collection of top trends for util
22、ities in 2023.Each note also clarifies the implications for utility CIOs and digital leaders,and provides recommended action steps.Utility CIOs can use this research to better understand the most relevant trends for their company and focus their technology decisions to keep pace with evolving busine
23、ss priorities.Links to the research notes that analyze the top 10 trends for utility companies are grouped with their associated strategic business imperative.The order they are presented below does not designate relative importance,as each company will have unique priorities based on their asset po
24、rtfolio,theater of operations and strategic plans.Top 10 Trends Shaping the Utility Sector in 2023Resilient Utility Operation2023 Utility Trend:Utility Business Models Are Evolving From Ego-Centric to Eco-CentricDemocratization of energy provisioning is forcing utilities to evolve business models fr
25、om internally focused ego-centric business models to externally focused,collaborative,eco-centric business models.CIOs must ensure that their digital technology strategy and technology investments reflect this shift.2023 Utility Trend:Orchestrate Flexible Resources to Maintain Power System Operation
26、al IntegrityIntermittent renewable energy is displacing large-scale fossil-fueled resources that provided inertia and stabilized the grid.With the diminishing role of fossil fuel resources,utility CIOs must support integration of consumer-owned resources with digital IT and operational technology(OT
27、)services.2023 Utility Trend:Water Security Management Is the Water Industrys Existential ImperativeEffluent management is the new disruptor for water security management in water utilities and the downfall for legacy water management strategies.Failures in water quality will break water utilities o
28、verall.Water utility CIOs should use this trend to evaluate how and why water security management is the key challenge and opportunity for water utility enterprises.2023 Utility Trend:Evolving Markets Challenging Traditional Energy Trading ToolsTurbulent geopolitics and the energy transition are res
29、ulting in power outages and spot market price shocks that challenge the utilitys existing operational and financial agility.Utility CIOs should consider the impacts of electricity market volatility on their IT strategy,operating model and spending.Technology Capabilities Enabling Resilience2023 Util
30、ity Trend:Establish Decision Intelligence Before Chasing Autonomous Business2/9/23,1:52 PMResearch Roundup:Top 10 Trends Shaping the Utility Sector in 2023https:/ intelligence is an essential precursor to execution of automation,irrespective of decision execution technology to support intelligent op
31、erations.Utility CIOs can use this research to prioritize and manage business demand for decision automation.2023 Utility Trend:Green Hydrogen Expectations Are High,but So Are ChallengesHydrogen has great potential to ease the energy transition journey,but multiple challenges remain.This research wi
32、ll help CIOs gain a balanced view of opportunities created by government incentives and investors interest,as well as challenges faced on the road toward a hydrogen economy.2023 Utility Trend:Composable Architecture Delivers Business AgilityDiverse pressures like operational and business challenges,
33、and disruptions triggered by global events,are forcing utilities to adopt new plans focused on agility and resilience.CIOs can use this trend to evaluate how composable architecture can enable flexibility in delivering business outcomes.Evolving Utility Customer2023 Utility Trend:Growth of Energy Po
34、verty Focus on Relief,Revival and Renewable EnergyA majority of the population,currently in the Northern hemisphere,is wrestling with the challenges caused by the lack of access to fuel,food and finance.Energy poverty is the core problem.Utility CIOs can use this research to understand approaches wi
35、th a dual focus on addressing affordability concerns,as well as ensuring their financial and operational stability.2023 Utility Trend:Digital Customer Experience Is Remodeling for the Energy and Water TransitionFor years,customer engagement has been focused on customer service while managing a narro
36、w scope of commodity transactions.But during this era of transition,customer experience(CX)will define the breakout enterprise.CIOs can use this research to design a CX/total experience(TX)that syncs with the energy and water transition.2023 Utility Trend:Sustainability Is a Double-Edged Sword for U
37、tilitiesTightening regulations,stakeholder scrutiny and climate change impacting assets and infrastructure frame environmental challenges,with changing customer attitudes making opportunities for utilities.Utility CIOs should align digital strategies and technology investments with climate change ri
38、sks.EvidenceThis research was developed using a combination of evidence including information from analyst interactions with energy and utility companies and technology providers from 1 January through 15 December 2022,as well as analysts secondary research.2/9/23,1:52 PMResearch Roundup:Top 10 Tren
39、ds Shaping the Utility Sector in 2023https:/ 2023 Gartner CIO and Technology Executive Survey.This survey was conducted to help CIOs andtechnology executives overcome digital execution gaps by empowering and enabling an ecosystemof internal and external digital technology producers.It was conducted
40、online from 2 May through 25June 2022 among Gartner Executive Programs members and other CIOs.Qualified respondents wereeach the most senior IT leader(e.g.,CIO)for their overall organization or some part of theirorganization(for example,a business unit or region).The total sample was 2,203 responden
41、ts,withrepresentation from all geographies and industry sectors(public and private),including 71 fromutilities.Disclaimer:Results of this survey do not represent global findings or the market as a whole,but reflect the sentiments of the respondents and companies surveyed.Note 1:The Energy Transition
42、 DefinedThe energy researcher,Vaclav Smil,has defined the energy transition as the structural change ofenergy provisioning systems.In this particular case,it refers to the shift from current energyproduction systems that rely primarily on nonrenewable energy sources(oil,natural gas and coal)toan ene
43、rgy mix based largely on renewable energy sources.The current energy transition is focusedon decarbonizing the energy sector at a global level,reducing carbon emissions and ensuring climatestabilization by moving from fossil-based to zero-carbon fuel sources by the second half of thiscentury.The shi
44、ft will be enabled by a combination of policy frameworks,market instruments,innovation and technology.Note 2:Strategic Imperatives to Consider When Mapping Utility Trendsto Business RequirementsResilient Utility Operation.The four trends aligned to this opportunity show promise in resolvingkey chall
45、enges associated with nonresilient business models.The shift is from the traditionalutility mantra of“built to last”toward one that is“built for change.”Resilience isnt about short-term adjustment or“bouncing back”to a prior state following disruption;it is about being able tonimbly adapt in an ongo
46、ing dynamic business environment.The underlying assumption in resilientoperation is that volatility in the utility sector will persist.Hence,it is vital to have the talent,capabilities,techniques,operational processes,architecture,tools and applications to constantlyand dynamically adapt to evolving
47、 business patterns.Technology Capabilities Enabling Resilience.The three trends aligned to this opportunity showpromise in resolving key challenges associated with out-of-date technologies and architectures.They also create opportunities to offer new products and services and support business modelt
48、ransformation.The global drive toward sustainability puts emphasis on new forms of energygeneration that produce less pollutants,such as hydrogen and renewables.Though they have lessimpact on the environment,they create challenging operating conditions for utilities by reducingcontrollability of the
49、 supply and impacting reliability of the delivery infrastructure,subsequentlyincreasing overall business volatility.To address those challenges,utilities have to invest into newcapabilities,such as decision intelligence.However,it also means organizations must becomposable with modular,adjustable an
50、d autonomous components.They must use technologies2/9/23,1:52 PMResearch Roundup:Top 10 Trends Shaping the Utility Sector in 2023https:/ leverage technology domain integration to achieve sustained resilience.Business and ITprocesses must be automated and digitalized,in particular when it comes to wo
51、rk and assetoperations.Evolving Utility Customer.The three trends aligned to this opportunity show promise in resolvingkey challenges,as well as capturing opportunities created by changing needs of technology-empowered and sustainability-driven customers.Democratization of energy provisioning andinc
52、reased awareness of water customers on resource scarcity forces utilities to change their valueproposition to a customer base that is environmentally aware and sustainability awakened.Providing new products and services to customers focused on reducing their carbon footprint,engaging prosumers and t
53、heir contribution to energy balancing and grid firming needs requiresnew means of digital customer engagements.At the same time,utilities should not forget theirsocial obligation and their key tenet to provide affordable,accessible and acceptable energy andwater to all customers.2023 Gartner,Inc.and
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57、earch organization without input or influence from any third party.Forfurther information,see Guiding Principles on Independence and Objectivity.POLICIESPRIVACY POLICYTERMS OF USEOMBUDS 2023Gartner,Inc.and/or its a?iliates.All rights reserved.Actionable,objective insightAlready a client?Get access t
58、o even more resources in your client portal.Log InPosition your IT organization for success.Explore these additional complimentary resources and tools for CIOs:ResearchMarket Guide for Gas Emissions Management SolutionsExplore tips to build stronger gas emissions management capabilities.Download Res
59、earchResearchUse Scenario Planning to Prepare for an Uncertain Energy FutureDesign an adaptive strategy to prepare for the impact of energy disruption.Download ResearchInfographic2023 CIO Agenda for the Utilities IndustrySee how your peers are using tech to deliver on digital initiatives.Download In
60、fographicInfographic2023 CIO Agenda for the Oil&Gas IndustryExplore how your peers are using tech to achieve their mission-critical priorities.Download Infographic 2023 Gartner,Inc.and/or its affiliates.All rights reserved.CM_GTS_2164922Connect With UsLearn more about Gartner for IT connected to the latest insightsGet actionable,objective insight to deliver on your mission-critical priorities.Our expert guidance and tools enable faster,smarter decisions and stronger performance.Contact us to become a client:U.S.:1 855 811 7593International:+44(0)03330 607 044Become a Client