1、Al GillenGary ChenLara GredenMatthew MardenThe Business Value of a Unified Application Development and Delivery Platform with Red HatREGION FOCUS:WORLDWIDEBusiness Value White Paper,sponsored by Red HatDECEMBER 20222Business Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Busin

2、ess Value of a Unified Application Development and Delivery Platform with Red HatTable of ContentsCLICK BELOW TO NAVIGATE TO EACH SECTION IN THIS DOCUMENT.Executive Summary .3Business Value Highlights.3Situation Overview .4Red Hat Approach to an Application Development and Delivery Platform.5The Bus

3、iness Value of an Application Development&Delivery Platform.5Study Demographics.5Choice and Use of Red Hat solutions for a Development and Delivery Platform .7Business Value Results.8Enabling More Effective Development.10Improving Business Outcomes .15Reducing Business and Operational Risk.17Optimiz

4、ing Cost of IT Operations .18ROI Analysis.22Challenges/Opportunities .23Challenges .23Opportunities.23Conclusion .24Appendix .25IDC Business Value Methodology .25Appendix 2:Supplemental Data .27About the IDC Analysts.29Message from the Sponsor.313Table of ContentsBusiness Value White Paper,sponsored

5、 by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatExecutive SummaryDigital-first strategies are now entrenched across nearly every industry vertical,with C-suites embracing the need to deploy new software capabilities qui

6、ckly to remain competitive and meet customer demand.One of the greatest challenges for most development organizations is to navigate the complex technology environments that need to span new cloud-native application development and legacy applications.This includes the challenge of getting new and l

7、egacy applications to share data and services seamlessly.Adding to this complexity is the need to optimize with multi-cloud and hybrid cloud deployment scenarios,including making use of on-premises infrastructure.For these reasons,organizations are increasingly prioritizing a unified application dev

8、elopment and delivery platform to serve as the foundation of their companys software development life cycle(SDLC)needs.By focusing on platform technologies that span the SDLC,they can take advantage of automation and thereby achieve a variety of business benefits.This study looks at the business val

9、ue of using Red Hat Application Foundations on Red Hat OpenShift to support customers needs for a unified application development and delivery platform,helping organizations build and operate more reliable and adaptable applications,application components,and supporting infrastructure.IDC assessed t

10、he potential value for organizations of establishing a comprehensive and integrated development and delivery platform by leveraging interviews conducted with organizations using Red Hat solutions that include OpenShift,Runtimes,and Integration to modernize their application environments and enable a

11、pplication development efforts.IDCs research shows that Red Hat customers achieved strong value through use of these solutions by making their development activities more scalable,timely,and impactful,even as they realized cost and operational efficiencies.Taken together,these benefits allow organiz

12、ations to drive improved business results through development activities and establish a more cost-effective and modern IT foundation for their business operations.IDC expects that organizations have the potential to realize even greater value by using all three solutions as part of a development an

13、d delivery platform.IDCs research suggests that efficiencies,performance improvements,and enhanced functionality achieved through use of individual Red Hat solutions would grow in the context of using them as part of a unified and integrated Red Hat platform.Business Value Highlights Click each high

14、light below to navigate to related content within this document.642%three-year ROI 6 months to payback 190%more new features delivered per year 38%faster application development life cycle 79%more application updates completed 38%higher developer productivity$66.74M higher revenue per year 97%less u

15、nplanned downtime 41%lower three-year cost of operations4Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatSituation OverviewDigital-first strategies are now entrenched

16、 across nearly every industry vertical,with C-suites embracing the need to deploy new software capabilities quickly to remain competitive and meet customer demand.Development,operations,and all digital technology stakeholders need the ability to deploy new capabilities and pivot fast so as to take a

17、dvantage of new market opportunities.This spans both the greenfield development of new digital solutions and the modernization of existing applications two areas that often intersect and create challenges for organizations in delivering timely,reliable solutions that delight customers.One of the gre

18、atest challenges for most development organizations is to navigate the complex technology environments that new,cloud-native application development and application modernization span.Adding to this complexity is the need to develop with multicloud and hybrid cloud deployment scenarios,including mak

19、ing use of on-premises infrastructure and ongoing use of selected existing applications.The need to navigate this complexity is necessary because of the spectrum of benefits offered by various vendors and on-premises resources,including efficiency,performance,cost-effectiveness,and regulatory concer

20、ns.For example,data storage workloads may be best suited to one vendor and artificial intelligence/machine learning(AI/ML)workloads to another vendor,and new and existing applications alike may need on-premises infrastructure or a particular cloud provider to meet data residency requirements.Based o

21、n this research,IDC projects that study participants would realize a three-year ROI of 642%and annual benefits worth$55,100 per 100 users by using all three Red Hat solutions through:Empowering development teams to deliver impactful,relevant,and timely functionality to customers and business users I

22、mproving business results by meeting demand for relevant and impactful digital services and applications and improving the experience of existing customers with digital services and products Reducing business and operational risk by ensuring strong application performance and limiting the operationa

23、l impact of outages Optimizing the cost of IT infrastructure and operations by minimizing hardware requirements and freeing up staff time and resources to focus on other business and IT initiatives 5Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Busin

24、ess Value of a Unified Application Development and Delivery Platform with Red HatRed Hat Approach to an Application Development and Delivery Platform For the reasons above,organizations are increasingly prioritizing a unified development and delivery platform to serve as the foundation of their comp

25、anys software development life-cycle needs.By focusing on platform technologies that span the SDLC,they can take advantage of automation and the adoption of common tools to achieve a variety of business benefits.This study looks at the business value of using Red Hat Application Foundations on Red H

26、at OpenShift to support customers needs for a unified application development and delivery platform,thus helping organizations build and operate more reliable and adaptable applications,application components,and supporting infrastructure.The Red Hat approach consists of comprehensive frameworks,run

27、times,and programming languages,as well as integration solutions,all of which run on a modern,containerized infrastructure platform.Taking such a unified platform approach using Red Hat Application Foundations on Red Hat OpenShift helps customers develop cloud-native applications,modernize existing

28、applications,integrate across all applications,and deploy them on a containerized platform that can automate,scale,and manage modern apps.The Business Value of an Application Development&Delivery Platform Study DemographicsIDC conducted in-depth interviews with 28 Red Hat customers focused on unders

29、tanding the impact of their use of three separate solutions:Red Hat OpenShift Red Hat Runtimes Red Hat Integration6Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatTAB

30、LE 1Demographics of Interviewed OrganizationsAverageMedianNumber of employees42,7717,750Number of IT staff1,889455Number of developers,total567200Number of business applications678258Revenue per year$8.0B$2.0BNumber of Red Hat development and delivery platform applications11450CountriesUnited States

31、(25),Argentina,Uruguay,IndonesiaIndustriesFinancial services(7),healthcare(3),IT services(3),higher education(2),media(2),pharmaceutical(2),retail(2),utilities(2),insurance,manufacturing,natural resources,transportation,traveln=28;Source:IDC in-depth interviews,20202022IDC used these interviews to e

32、valuate the likely combined value of using all three Red Hat solutions as part of a unified development and delivery platform.Interviewed Red Hat customers shared an enterprise profile,with an average of 42,771 employees and$8.0 billion in annual revenue(medians of 7,750 employees and$2.0 billion in

33、 annual revenue).As shown in Table 1,study participants were mostly based in the United States and provided experiences from many industry verticals,including financial services(7),healthcare(3),IT services(3),higher education(2),media(2),pharmaceutical(2),retail(2),utilities(2),insurance,manufactur

34、ing,natural resources,transportation,and travel.The table presents additional details.7Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatChoice and Use of Red Hat solut

35、ions for a Development and Delivery Platform Interviewed Red Hat customers detailed their reasons for selecting Red Hat OpenShift and Red Hat Application Foundations(which includes Red Hat Runtimes and Red Hat Integration).The drivers of their choices shared many commonalities.Most importantly,the o

36、rganizations needed to establish an IT foundation for their development and business activities that would enable greater agility,purpose,and direction.Their legacy solutions and approaches exerted too much friction,and they wanted to take advantage of greater functionality and new technologies thro

37、ugh the use of these Red Hat solutions to not only move at the speed required by their businesses but also capture cost and operational efficiencies and performance improvements.Study participants provided specific considerations:Support innovation in hybrid cloud environment(retail):“With Red Hat O

38、penShift,we can utilize the underlying controls for containerization.We can also do integration across legacy apps and cloud-based apps,which facilitates innovation necessary to connect these different architectures while supporting our move to cloud.None of the other solutions we considered gave us

39、 the dynamic flexibility that OpenShift offered.”Impact on service delivery;wanted open source solution(media):“We deployed Red Hat Runtimes because of its impact on the speed of delivery.Basically,we have a business requirement of agile development and faster delivery at a reasonable cost.We also c

40、hose Runtimes because it is open source.Even though we are a legacy company,we look at it as preventing vendor lock-in.”Needed solution to help modernize application development efforts(industry):“The main reason we chose Red Hat Integration is our application development,both in terms of changing o

41、ur reference architecture toward more microservices,container-based,more API-driven type of development.We want something more modernized.”Study participants reported supporting significant development and overall business operations with Red Hat application development and delivery solutions.Most i

42、nterviewed organizations use Red Hat OpenShift(80%),while two thirds of interviewed organizations use Red Hat Runtimes and 39%of study participants use Red Hat Integration.Interviewed Red Hat customers run and support an average of 114 business applications(median of 50)with these Red Hat developmen

43、t and delivery platform solutions.8Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatBusiness Value Results Based on research with organizations using Red Hat OpenShift

44、,Red Hat Runtimes,and Red Hat Integration,IDC evaluated the likely value of using all three solutions as part of a unified development and delivery platform based on Red Hat technologies.IDC expects that a unified development and delivery platform would significantly reduce friction across various d

45、evelopment-related activities,which would enable much more effective development efforts that drive improved business results.Study participants provided practical examples of how their use of these Red Hat solutions in a development and delivery platform portfolio have improved the effectiveness of

46、 their development activities while also spurring business gains alongside operational cost savings and efficiencies:Development enablement,new technology use(retail):“Red Hat OpenShift has enabled containerization and DevOps.We have much better visibility into whats happening.We also have better de

47、velopment cycles,allowing us to have development be more dynamic in responding to the needs of the business.Red Hat OpenShift is also more cost effective.”Higher revenue through competitive advantage linked to faster delivery(financial services):“We end up with higher revenue with Red Hat Runtimes b

48、ecause reducing time to deliver new features and functionality helps in terms of not only customer retention but adding new customers.If we can deploy new functionality faster than competitors,it gives us a competitive advantage,which drives revenue.”Easier to containerize and develop microservices(

49、industry):“We could containerize without the tools,but containerizing with Red Hat Fuse and AMQ makes it more mutable and able to run across the OpenShift platform.They integrate better into the applications with Red Hat Integration,which also allows us to get into the microservice design of applica

50、tions.So microservices are easier to create and maintain better time to market.”Based on interviews with organizations using Red Hat OpenShift,Red Hat Runtimes,and Red Hat Integration,IDC projects that use of all three as part of a unified development and delivery platform would yield annual benefit

51、s worth an average of$55,100 per 100 users($23.55 million per organization)in the following areas(see Figure 1,next page):IT staff productivity benefits:Study participants uniformly attributed significant gains in development team productivity to their use of Red Hat solutions alongside IT infrastru

52、cture,help desk,and security team 9Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red Hatefficiencies.IDC estimates productivity and efficiency benefits worth an average of

53、$31,100 per 100 users($13.32 million per organization)through use of all three Red Hat solutions.Business productivity benefits:Study participants reported increasing revenue by delivering more relevant and impactful services and products to their customers while also better addressing opportunities

54、 by reducing their time to market.IDC calculates that they would realize net revenue gains worth an annual average of$19,800 per 100 users($8.46 million per organization)through use of all three Red Hat solutions.Risk mitigation user productivity benefits:Study participants limited business costs as

55、sociated with application outages such as lost productivity and revenue to a significant extent.IDC expects that they would realize net productivity and revenue gains worth an annual average of$3,600 per 100 users($1.56 million per organization)through use of all three Red Hat solutions.IT infrastru

56、cture cost reductions:Study participants optimized their IT infrastructure requirements,thereby avoiding not only capital expenses but also ongoing operational expenses.IDC projects that they would realize infrastructure-related cost savings of$500 per 100 users($218,300 per organization)through use

57、 of all three Red Hat solutions.$31,300IT staff productivity benefitsIT infrastructure cost reductionsBusiness productivity benefits$19,800Risk mitigation user productivity benefits$3,600FIGURE 1Average Annual Benefits per 100 Users ($per 100 users)n=28;Source:IDC in-depth interviews,20202022Total:$

58、55,100$50010Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatEnabling More Effective DevelopmentOrganizations of all types increasingly rely on their ability to delive

59、r impactful digital applications and functionality to their business users and customers.As business expectations for development activities increase and grow in scope and complexity,increasingly distributed development teams working hand in hand with IT infrastructure teams must develop and manage

60、applications in the context of heightened business expectations for quality,timeliness,and impact.This makes having the right development platform and tools all the more important for most organizations.The Red Hat solutions,including Red Hat OpenShift,Red Hat Runtimes,and Red Hat Integration,which

61、combine to form a development and delivery platform,are designed to address development-related challenges by integrating,aligning,and automating activities across the development life cycle.Further,they allow organizations to take advantage of technologies that are more flexible,which improves deve

62、lopment teams access to much-needed compute,storage,and other IT resources,thereby reducing friction associated with creating,using,and taking down environments used for development and deployment.Interviewed organizations agreed that Red Hat solutions have allowed them to streamline activities rela

63、ted to integration,development,and deployment of new applications and features.These efficiencies enable their teams to better focus on application logic and speeding up development life cycles to bring new applications and features to market sooner.Study participants spoke to efficiencies across th

64、e development process that ultimately help them deliver higher-quality applications and features to their businesses with greater frequency and agility.For example,establishing efficient development processes often hinges on increasing the speed,quality,and frequency of application integration.Organ

65、izations noted efficiencies in integration as a key value proposition.One interviewed Red Hat Integration customer explained:“The most significant benefit is the integration.We moved from a pure in-house development of focus on application integration to support a hybrid model.”Another study partici

66、pant spoke of how Red Hat Integration helps it automate and orchestrate integration processes:“Red Hat Integration follows along our strategic initiative around automation and orchestration of our business processes.Taking advantage of Red Hat technology means the integration capabilities allow us t

67、o perform that optimization or achieve that optimization.”Table 2(next page)shows the demonstrable efficiencies related to integration efforts,with integrations happening 45%faster on average for 169%more applications.11Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|ID

68、C#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red Hat2.8Interviewed Red Hat customers further reported that they have significantly reduced the friction associated with the actual release of new applications and features.An interviewed Red Hat Runtime

69、s customer commented:“The launcher service within Red Hat Runtimes allows the user to select a front-end application.and then the back-end capability.This helps developers build and deploy a new application by creating the applications scaffolding,so they can focus on writing the logic and developin

70、g faster.”Figure 2 shows the tangible impact of using Red Hat solutions on study participants release times and cadences,with building and testing new releases occurring 31%faster on average and new application releases happening 38%earlier on average.TABLE 2Application Integration ImpactBefore/With

71、out Red Hat SolutionsAfter/With Red HatSolutionsDifferencePercentage BenefitTime to complete integration per application,weeks5.12.82.345%Number of applications integratedper year143723169%n=28;Source:IDC in-depth interviews,20202022FIGURE 2Application Release Benefits(Number of weeks)5.17.3Time to

72、build and test new releaseTime to release per new application5.031%less38%lessFor an accessible version of the data in this figure,see Data for Figure 2 in Appendix 2.n=28;Source:IDC in-depth interviews,20202022 Before/Without Red Hat Solutions After/With Red Hat Solutions12Table of ContentsBusiness

73、 Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatThe ability to automate and speed up development processes with Red Hat solutions allowed study participants to improve both the volume and the

74、 velocity of new applications and features that reach employees and customers.Study participants provided specific examples of what they have achieved using Red Hat OpenShift,Runtimes,and Integration:Faster to market with new applications(media):“Red Hat OpenShift has helped with development;previou

75、sly,when we did application upgrades,it took significantly longer,but with container-based and microservices-based development,we are able to deploy new applications,especially mobile apps for social media,for content delivery,at a faster rate.”Compressed development life cycles and overall developm

76、ent efficiencies(financial services):“Our product development life cycle is better because we know we have the right code with Red Hat Runtimes and testing is integrated.We used to average 90 days to market;now its no more than 45 days.Overall,Runtimes has increased our development efficiency by at

77、least 20%,and we can make changes or address customer requests faster with an integrated platform.”Table 3(next page)demonstrates the significant impact of using Red Hat solutions on development activity.Importantly,study participants reported compressing development life cycles for entirely new app

78、lications and new features,which means that new and relevant functionality reaches end users weeks,if not months,sooner.Based on study results,IDC projects that use of a unified development and delivery platform based on Red Hat solutions would result in substantial reductions in development life cy

79、cles of new applications(38%on average)and new features(55%on average).Further,optimized life cycles reflect the ability of development teams to deliver new applications and features with less effort,which allows for greater development volume.Again,IDC expects that efficiencies would increase with

80、the establishment and use of a unified development and delivery platform,which would help development teams increase their throughput to even greater extents than the use of individual Red Hat solutions.Based on research with Red Hat customers,IDC expects that interviewed organizations would increas

81、e the number of new applications delivered to the business by an average of 65%and new features by almost three times(190%).These findings in turn reflect on the value that development teams and organizations provide on an ongoing basis in terms of meeting changing business needs and expectations.13

82、Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatIDCs research also shows how study participants improved their ability to make needed changes to applications already

83、in production with Red Hat solutions.One interviewed Red Hat Runtimes customer noted:“Non-feature changes happen a lot more often with Red Hat Runtimes were now on a weekly cycle with Runtimes whereas earlier it was like every six months.With Runtimes,weve increased our agility,and through the DevOp

84、s and agile approach to development,we can implement changes must faster.”IDC expects that organizations establishing a unified development and delivery platform based on Red Hat solutions would streamline change processes to a significant extent,with updates happening an expected 36%faster,which wo

85、uld help complete an average of 79%more updates.TABLE 3Impact on Development KPIsBefore/Without Red Hat SolutionsAfter/With Red HatSolutionsDifferencePercentage BenefitNew ApplicationsNumber of new applications per year9.315.46.165%Development life cycle,weeks32.720.412.338%New FeaturesNumber of new

86、 features per year 335 971 636 190%Development life cycle,weeks10.54.85.755%n=28;Source:IDC in-depth interviews,2020202214Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red

87、 HatAcross-the-board efficiencies and gains in development-related outputs reflect these teams ability to deliver more value to their organizations.For study participants,these gains manifested themselves in terms of higher developer productivity levels;their development teams can deliver innovative

88、,functional,and relevant applications and features to their businesses with increased frequency and reliability.They provided examples of how the use of Red Hat solutions has increased productivity levels:Driver of innovation and speed to market(financial services):“Red Hat OpenShift reduces complex

89、ity,which makes it easier for the development team to innovate.It allows us to move faster than the traditional release cycle.That ability to move faster and prove/disprove what youve created allows innovation to fly.For us,that translates into being able to develop new products for market quicker.”

90、Substantial development productivity gains(financial services):“Red Hat Runtimes allows our developers to work a lot more quickly,by at least 20%.Rather than trying to find third-party products to work on an application,or write applications,they have a comprehensive and integrated toolset.That is t

91、he real value for us.The more tools we have to work with,the more productive we are.”Higher developer productivity through control,flexibility,and new features(financial services):“Red Hat OpenShift has affected our developer productivity tremendously.Its improved overall productivity by giving more

92、 control and flexibility to the teams.Each developer can be more productive because of their ability to test and deploy across different platforms.We are doing more than weve been able to do in the past.Our applications were more basic before using OpenShift.Now we are adding AI capabilities and oth

93、er features that improve the customer experience.”TABLE 4Application Updates ImpactBefore/Without Red Hat SolutionsAfter/With Red HatSolutionsDifferencePercentage BenefitHours per update20.112.87.336%Number of updates completed per year 3,481 6,221 2,740 79%n=28;Source:IDC in-depth interviews,202020

94、2215Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatAs with other development-related metrics,IDC expects that developer productivity levels would be maximized throug

95、h the use of a unified development and delivery platform.Based on interviews with Red Hat OpenShift,Runtimes,and Integration customers,IDC estimates that the average productivity gain would be 38%.This would reflect a substantial gain in capacity and capabilities for development teams and would mean

96、 that teams with an average of 306 developers would work with the equivalent productivity of 423 developers(i.e.,an increase in productivity of 117 development team members;see Figure 3).FIGURE 3Impact on Development Team Productivity(Equivalent productivity,FTEs per organization)For an accessible v

97、ersion of the data in this figure,see Data for Figure 3 in Appendix 2.n=28;Source:IDC in-depth interviews,20202022423306117Development team productivity,before/without Red Hat SolutionsHigher productivity through use ofRed Hat SolutionsDevelopmentteam productivity,after/with Red Hat Solutions38%high

98、er productivity Base productivity Enhanced productivity Improving Business OutcomesThe ability to deliver relevant digital products and services to customers in a timely and efficient way is core to organizations business success,and study participants linked improvements in their development capabi

99、lities with Red Hat solutions to improved business results.Interviewed Red Hat customers described operating in competitive markets that constantly require them to establish and maintain differentiation.They can do this in various ways,but consistently meeting customer demand and expectations remain

100、s core to their ability to address,win,and maintain business.16Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatInterviewed Red Hat customers provided examples of how

101、their use of Red Hat solutions has enabled them to win more business by optimizing their ability to deliver services and applications to customers and prospects.As a result,they have the ability to compete for more business and better maintain and grow business with existing customers by meeting and

102、 exceeding customer expectations in terms of quality,relevance,and price:Higher organizational productivity improves business results(pharmaceutical):“Higher productivity with Red Hat OpenShift means that we can charge less for our services to our clients,so they get a price reduction,and we see an

103、increase in gross margin for our services.As a result,we have higher profitability.The increase in revenue is about 0.5%,which is a lot.”Flexibility to meet demand from distributed customer base(IT services):“The ability to move all of our code into containers with Red Hat OpenShift makes it much ea

104、sier for us to deploy that across a highly distributed customer landscape.Different parts of our solution must be able to cleanly interoperate,and using containers helps with this.”Applications/Applications/Application Programming Interface(APIs)are more customer-friendly(industry):“On the business

105、side,we are able to deliver more for our customers with Red Hat Integration because integrations are much faster.Because the APIs are exposed,customers can now consume at will.What I mean by that is that the API is exposed from our 3Scale so their developers can connect to it,and that avoids work fo

106、r the customer.”As shown in Table 5(next page).IDC projects that organizations would realize significant revenue gains with the use of these solutions through a unified development and delivery platform.On average,IDC puts the expected overall revenue gains at an average of$66.74 million per organiz

107、ation per year($156,000 per 100 users).For the purposes of its financial model,IDC considers 15%of these revenue gains as higher net revenue,which equates tonet revenue gains of$10.01 million per organization per year($23,400 per 100 users).17Table of ContentsBusiness Value White Paper,sponsored by

108、Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatTABLE 5Business Productivity Benefits,Higher RevenuePer OrganizationPer 100 UsersRevenue ImpactTotal additional revenue per year$66.74M$156,000 Assumed operating margin15%15%T

109、otal additional net revenue per year$10.01M$23,400 n=28;Source:IDC in-depth interviews,20202022Reducing Business and Operational RiskHaving more robust and reliable applications and enhanced visibility resulted in fewer unexpected outages and lower risk for Red Hat customers.IDC quantified the expec

110、ted improvements in terms of application availability and the impact of unplanned downtime as shown in Table 6(next page).Based on research,IDC projects that study participants would experience 95%fewer unplanned outages by establishing and using a unified development and delivery platform and would

111、 reduce the impact of unplanned outages on employee productivity by an average of 97%.For internal users,business partners,and customers,these improvements translate into an improved IT experience,with less business and operational risk from outages involving key business services.The extent to whic

112、h Red Hat solutions reduce business risk and losses associated with unplanned outages is reflected in IDCs calculation that each user would lose only about two minutes of productive time per year with the combined platform in place(see table for details).18Table of ContentsBusiness Value White Paper

113、,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatTABLE 6Impact on Unplanned Downtime KPIsBefore/Without Red Hat SolutionsAfter/With Red HatSolutionsDifferencePercentage BenefitNumber of unplanned outagesper yea

114、r27.41.426.095%Mean time to repair,hours3.21.81.444%Minutes of productive time lost per user per year72.02.070.097%Productivity loss per year in FTEs per organization27.10.826.497%Value of lost productivity timeper organization per year$1.9M$53,000$1.8M97%n=28;Source:IDC in-depth interviews,20202022

115、Optimizing Cost of IT OperationsIn addition to consequential gains in development effectiveness and associated business benefits,interviewed Red Hat customers also linked their use of OpenShift,Runtimes,and Integration to more cost-effective and operationally efficient IT environments.As a result,Re

116、d Hat enabled them to establish foundations for important IT and business operations that cost less and require less staff time to deploy,manage,and support.Study participants described how using Red Hat solutions has enabled them to make more efficient use of compute and other IT capacity and reduc

117、e associated expenditures.They noted that these Red Hat solutions enable them to take advantage of new technologies and approaches such as containerization and cloud,which reduces their dependency on legacy infrastructure that may entail overprovisioning or more frequent replacement cycles:More stre

118、amlined infrastructure(higher education):“Weve reclaimed a bunch of our infrastructure with Red Hat OpenShift,because we can now store code and boot it up on a container,and we dont have to set up a VM.Weve been 19Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49

119、844722The Business Value of a Unified Application Development and Delivery Platform with Red Hatable to shut down probably 1015 VMs with cost savings and also staff time savings to deal with that infrastructure,including patching cycles.”Substantial infrastructure savings through cloud enablement(he

120、althcare):“Red Hat Runtimes definitely lowers infrastructure costs because it helps us move to the cloud.The big bang is for our applications.A lot of these are homegrown on premises and have moved to the cloud and have moved to the cloud and we developed them with the help of Red Hat Runtimes.Thats

121、 a huge savings in the reduction of hardware support and reducing the need to buy hardware by a good 25%.”Containerization enables cost savings,security gains(financial services):“Because we are a global financial organization,we deal a lot with regulations like GDPR and PCI,so we needed to add more

122、 security for the applications being moved into the clouds.Red Hat Runtimes allows greater use of containers,which manages container costs and allows us to apply rules that we have to abide by within the microservices for security and legal compliance.”Study participants reported requiring less hard

123、ware and making better use of compute and storage capacity with Red Hat solutions.As shown in Figure 4,IDC calculates that they would avoid the need for 390 VMs on average per organization and reduce the total cost of infrastructure by an average of 29%over three years by implementing a unified deve

124、lopment and delivery platform.$1.4M$2.0Mn=28;Source:IDC in-depth interviews,20202022Before/without Red Hat SolutionsWith Red HatSolutionsFIGURE 4Cost of IT Infrastructure ($per organization,three years)29%less replacing/avoiding 390 VMS20Table of ContentsBusiness Value White Paper,sponsored by Red H

125、atDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatIn addition to direct infrastructure cost savings,interviewed Red Hat customers also reported making their environments more operationally efficient,thus requiring less staff time

126、to deploy,manage,and support equivalent applications.They attributed these efficiencies to factors such as enhanced functionality and automation with Red Hat solutions,improved application performance that results in fewer user problems,and the use of new technologies such as containers that streaml

127、ine infrastructure requirements.Study participants provided examples of these types of efficiencies for their IT teams:IT is more efficient:“The benefit of Red Hat Integration is really the efficiency.We have a pretty complex environment,and Red Hat Integration has helped us streamline everything a

128、lot better.Its made it easier for people to jump in and work on our systems.”Servers are easier to manage:“The biggest thing about Red Hat Integration is having a level environment.All the servers are running the same OS,which makes it easier to maintain,resulting in efficiencies.”Tables 7 and 8(nex

129、t page)reflect the extent to which Red Hat solutions enable IT infrastructure and help desk teams work more efficiently.They spend much less time on day-to-day activities than they did without the Red Hat solutions,which opens up their time to take on new projects and focus on innovation in the IT a

130、nd business arenas.As shown in Table 7,IDC calculates that study participants establishing unified development and delivery platforms would see average efficiencies of 46%for their IT infrastructure teams,while Table 8 shows the projected 77%efficiency for help-desk teams.TABLE 7Impact on IT Infrast

131、ructure TeamsBefore/Without Red Hat SolutionsWith Red Hat SolutionsDifferencePercentage BenefitEquivalent FTEs required forsame workloads18.710.18.746%Staff hours per VM per year 27.0 14.0 13.0 46%Value of equivalent FTE time required($per organization per year)$1.87M$1.01M$0.87M 46%n=28;Source:IDC

132、in-depth interviews,2020202221Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatStudy participants ability to optimize direct IT infrastructure costs and capture time s

133、avings and efficiencies for their IT infrastructure teams resulted in a significantly lower projected total cost of operating their IT environments with a unified development and delivery platform based on Red Hat solutions.As shown in Figure 5,IDC calculates that they would reduce total costs of op

134、eration by 41%,which would result in savings of more than$2.75 million per organization over three years.TABLE 8Impact on Help-Desk TeamsBefore/Without Red Hat SolutionsAfter/With Red HatSolutionsDifferencePercentage BenefitNumber of tickets handled per year18,91115,8803,03116%Time to resolve per ti

135、cket,hours 4 1 3 72%FTEs required for equivalent workloads 41 10 32 77%Value of staff time required for equivalent workloads$4.1M$1.0M$3.2M77%n=28;Source:IDC in-depth interviews,20202022$2.0M$4.7M$3.9M$1.4M$2.5M Before/Without Red Hat SolutionsWith Red HatSolutions$6.7MFIGURE 5Three-Year Cost of Ope

136、rations ($per organization,3 years)41%lower costFor an accessible version of the data in this figure,see Data for Figure 5 in Appendix 2.n=28;Source:IDC in-depth interviews,20202022 Cost of IT infrastructure Cost of IT infrastructure team time22Table of ContentsBusiness Value White Paper,sponsored b

137、y Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatTABLE 9Five-Year ROI Analysis3-Year Average per Organization3-Year Averageper 100 UsersBenefit(discounted)$55.41M$129,600 Investment(discounted)$7.46 M$17,500 Net present va

138、lue(NPV)$47.5M$112,100 Return on investment(ROI)642%642%Payback period6 months6 monthsDiscount rate12%12%n=28;Source:IDC in-depth interviews,20202022ROI AnalysisTable 9 presents IDCs analysis of the projected benefits and costs associated with the use of all three Red Hat solutions covered in IDCs r

139、esearch:Red Hat OpenShift,Red Hat Runtimes,and Red Hat Integration.IDC calculates that study participants would realize average discounted three-year benefits through the use of the three Red Hat solutions as part of a unified development and delivery platform worth$55.4 million($129,600 per 100 use

140、rs).These benefits would compare with estimated three-year average investment costs of$7.5 million($17,500 per 100 users).At these levels of benefits and costs,IDC projects that study participants would realize an average three-year ROI of 642%and break even on their investment in six months.23Table

141、 of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatChallenges/Opportunities Challenges Platform engineering:While each organization will have unique technology stacks and bus

142、iness requirements,the do-it-yourself approach to platform engineering requires expert skills that may not be available,and investment resources that are not necessarily deployed in the highest and best use.Committing to a broad platform like Red Hat Application Foundations on Red Hat OpenShift can

143、make deployment more turnkey and ease troubleshooting and support.Using Red Hat Application Foundations on Red Hat OpenShift can raise concerns about lock-in,but Red Hat OpenShift remains an open ecosystem where customers can also work with partner vendors or otherwise bring their own application de

144、velopment components.Red Hat must carefully balance the integration-benefits messaging with openness and flexibility.SDLC:The entire design/develop/build/deploy/manage SDLC consists of many steps where manual handoffs not only create inefficiencies but also may be error-prone.Getting to automation i

145、s a common goal whether the task at hand is application modernization or new application development.More sophistication on hybrid and multicloud:Many organizations start the journey to multicloud thinking of it as an opportunity to improve efficiencies.However,it is really about putting the right w

146、orkload on the right cloud,and then having consistent processes and management across these multiple environments.Application modernization and new application development:Most organizations have both of these types of development and deployment needs,and they often intersect,as applications take ad

147、vantage of data and microservices housed in other applications.The common needs for consistency in the development and sourcing of technology are many,and the challenge of technology sprawl throttles the speed of getting innovations to market.Opportunities Consistency and oversight:TWhile multi-and

148、hybrid cloud deployments are ubiquitous today,deployments are highly fractured and siloed.Providing a portable,cross-cloud,and fully integrated infrastructure,development,and application environment with Red Hat Application Foundations on OpenShift can provide a more consistent experience across clo

149、uds and better multicloud oversight.24Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red Hat Simplification of SDLC:As organizations increase their focus on digital-first s

150、trategies,they have to make the SDLC simpler,faster,more productive,and less costly.This includes standardizing or curating technologies for developers to use and increasing the use of automation,especially where handoffs are concerned.Application modernization:Approach application modernization wit

151、h a common,unified set of platform technologies to gain further efficiencies in the modernized application as well as unlock its competitive advantage for creating new solutions.New application development:Using a unified platform approach to new application development that does not start from scra

152、tch helps your organization overcome a skills gap or skills shortage while empowering development and operator teams with best practices.Faster speed to market combined with faster ability to pivot are the north stars for delighting customers across industry verticals.ConclusionDevelopment organizat

153、ions must execute digital-first strategies for their businesses in the context of using complex technology environments,including multi-and hybrid cloud infrastructures,to deliver and run both cloud-native and modernized applications.This trend has led many organizations to prioritize establishing m

154、ore unified and connected development and delivery platforms that minimize silos and friction.Importantly,unified platforms allow for more effective use of automation,which typically supports a variety of IT and business benefits.IDCs study evaluates for organizations the likely value of using Red H

155、at Application Foundations(Red Hat Runtimes and Red Hat Integration)on Red Hat OpenShift,based on interviews focused on the unique value of each of these Red Hat solutions.IDCs research suggests that by establishing a unified development and delivery platform based on Red Hat solutions,organizations

156、 could achieve even more significant value by delivering and operating more relevant,robust,and timely applications,application components,and supporting infrastructure.Creating a unified platform would reduce friction across various development activities to an even greater extent,thereby enabling

157、higher development team productivity and improved business results,among other benefits.Based on research with Red Hat customers using these Red Hat solutions,IDC calculates that they would realize an average three-year ROI of 642%by putting in place a unified development and delivery platform based

158、 on Red Hat solutions.25Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatAppendix IDC Business Value MethodologyIDCs standard Business Value and ROI methodology was ut

159、ilized for this white paper.This methodology is based on gathering data from organizations currently using the Red Hat solutions,Red Hat OpenShift,Red Hat Runtimes,and Red Hat Integration,to support their development and IT environments as the foundation for the model.For the purposes of this study,

160、these Red Hat solutions are referred to collectively as a“unified development and delivery platform.”Based on interviews with these study participants,IDC has calculated the potential benefits and costs to these organizations of establishing and using Red Hat solutions.IDC used the following three-s

161、tep method for conducting the ROI analysis:1.Gathered quantitative benefit information during the interviews using a before-and-after assessment of the impact of using Red Hat solutions to develop and run various business applications and workloads.In this study,the benefits included staff time savi

162、ngs and productivity benefits,revenue gains,and IT infrastructurerelated cost reductions.2.Created a complete investment(three-year,total-cost analysis)profile based on the interviews.Investments go beyond the initial and annual costs of using Red Hat solutions and can include additional costs relat

163、ed to migrations,planning,consulting,and staff or user training.3.Calculated the ROI and payback period.IDC conducted a depreciated cash-flow analysis of the benefits and investments for the organizations use of Red Hat solutions over a three-year period.ROI is the ratio of the net present value(NPV

164、)and the discounted investment.The payback period is the point at which cumulative benefits equal the initial investment.IDC bases the payback period and ROI calculations on a number of assumptions,which are summarized as follows:Time values are multiplied by burdened salary(salary+28%for benefits a

165、nd overhead)to quantify efficiency and manager productivity savings.For purposes of this analysis,based on the geographic locations of the interviewed organizations,IDC has used assumptions of an average,fully loaded$100,000 per year salary for IT staff members,and an average,fully loaded salary of$

166、70,000 for non-IT staff members.IDC assumes that employees work 1,880 hours per year(47 weeks x 40 hours).26Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red Hat Downtime

167、values are a product of the number of hours of downtime multiplied by the number of users affected.The impact of unplanned downtime is quantified in terms of impaired end-user productivity and lost revenue.Lost productivity is a product of downtime multiplied by burdened salary.The net present value

168、 of the three-year savings is calculated by subtracting the amount that would have been realized by investing the original sum in an instrument yielding a 12%return to allow for the missed opportunity cost.This accounts for both the assumed cost of money and the assumed rate of return.Because every

169、hour of downtime does not equate to a lost hour of productivity or revenue generation,IDC attributes only a fraction of the result to savings.As part of our assessment,we asked each interviewed organization what fraction of downtime hours to use in calculating productivity savings and the reduction

170、in lost revenue.IDC then taxes the revenue at that rate.Further,because IT solutions require a deployment period,the full benefits of the solution are not available during deployment.To capture this reality,IDC prorates the benefits on a monthly basis and then subtracts the deployment time from the

171、first-year savings.Note:All numbers in this document may not be exact due to rounding.27Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatAppendix 2:Supplemental DataTh

172、e tables in this appendix provide an accessible version of the data for the complex figures included in this white paper.By clicking“Return to original figure”below each table,you can quickly get back to the corresponding data figure.DATA FOR FIGURE 2Application Release BenefitsTime to build and tes

173、t new releaseTime to release per new applicationBefore/Without Red Hat Solutions7.35.1After/With Red Hat Solutions5.02.8Return to original figuren=28;Source:IDC in-depth interviews,20202022DATA FOR FIGURE 3Impact on Development Team ProductivityDevelopment team productivity,before/without Red Hat So

174、lutionsHigher productivity through use of Red Hat SolutionsDevelopment team productivity,after/with Red Hat SolutionsBase productivity306306423Enhanced productivity117Return to original figuren=28;Source:IDC in-depth interviews,2020202228Table of ContentsBusiness Value White Paper,sponsored by Red H

175、atDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatDATA FOR FIGURE 5Three-Year Cost of OperationsBefore/Without Red Hat SolutionsAfter/With Red Hat SolutionsCost of IT infrastructure2.0M1.4MCost of IT infrastructure team time4.7M2.

176、5MReturn to original figuren=28;Source:IDC in-depth interviews,2020202229Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatAbout the IDC AnalystsAl GillenGroup Vice Pre

177、sident,Software Development and Open Source,IDCAl oversees IDCs software development research portfolio.Research disciplines in this group include developer research covering census,demographics,and developer activities;platform as a service and cloud application services for developers;and develope

178、r life cycle and quality assurance products.In addition,Al jointly oversees IDCs DevOps research program,and runs a program focused on the ecosystem of open source software pan-industry.More about Al GillenGary ChenResearch Director,Software Defined Compute,IDCGarys research focuses on server virtua

179、lization,container infrastructure and management,and cloud system software(system software used to build IaaS clouds such as OpenStack).More about Gary ChenDr.Lara GredenResearch Director,Platform as a Service(PaaS),IDCHer research focuses on platforms for application development on private,public a

180、nd hybrid clouds and on edge deployments.She directs research into the competitive markets of cloud platforms and application development and deployment services that are enabling digital transformation,including integration,containers,serverless computing,big data,AI,ML,predictive analytics,IoT and

181、 other emerging technologies.More about Lara Greden30Table of ContentsBusiness Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and Delivery Platform with Red HatMatthew MardenResearch Vice President,Business Value Strategy Pra

182、ctice,IDCMatthew is responsible for carrying out custom business value research engagements and consulting projects for clients in a number of technology areas with a focus on determining the return on investment of their use of enterprise technologies.Matthews research often analyzes how organizati

183、ons are leveraging investment in digital technology solutions and initiatives to create value through efficiencies and business enablement.More about Matthew Marden31Business Value White Paper,sponsored by Red HatDecember 2022|IDC#US49844722The Business Value of a Unified Application Development and

184、 Delivery Platform with Red HatTable of ContentsStart Innovating TodayMessage from the SponsorInnovation Without LimitationWith Red Hat OpenShift,businesses can bring their big ideas to life on a security-focused hybrid cloud platform open to any app,team,or infrastructure.Empower your teams with a

185、consistent foundation to rapidly build,develop,and deploy applications that deliver value to your customers and differentiate your business.Red Hat OpenShift is a platform of open possibility:powerful so you can build anything and flexible so it works anywhere.Ready so you can start now and scale fo

186、r the future,Red Hat OpenShift is the proven platform trusted across industries by more than 2,000 enterprise innovators around the world.Red Hat OpenShift is for innovation without limitation.IDC Research,Inc.140 Kendrick Street,Building B,Needham,MA 02494,USAT+1 508 872 idc idcThis publication was

187、 produced by IDC Custom Solutions.As a premier global provider of market intelligence,advisory services,and events for the information technology,telecommunications,and consumer technology markets,IDCs Custom Solutions group helps clients plan,market,sell,and succeed in the global marketplace.We cre

188、ate actionable market intelligence and influential content marketing programs that yield measurable results.2022 IDC Research,Inc.IDC materials are licensed for external use,and in no way does the use or publication of IDC research indicate IDCs endorsement of the sponsors or licensees products or strategies.Privacy Policy|CCPA