1、BOMA中国研究委员会出品2020年9月1BOMA中国研究委员会出品2020年9月BOMA中国2020年商务楼宇租户满意度基准报告2020 BOMA CHINA OFFICETENANT SATISFACTION BENCHMARK REPORTBOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACH

2、INABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA目录中美商务楼宇租户满意度对比分析商务楼宇租户满意度调查之结果分析未来办公需求展望附录BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHIN

3、ABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA商务楼宇租户满意度调查之结果分析BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINAB

4、OMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA以资产管理增值为导向专注于商业地产 中立第三方权威调研放眼全球对标国际标准租户视角楼宇全面体检以BOMA中国基准数据为行业标杆专家把脉权威解读指导楼宇提升助力楼宇保值增值协助集团客户建立内部基准数据BOMA中国商务楼宇租户满意度调研权威性来源：BOMA4BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOM

5、ACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMA中国商务楼宇租户满意度调研全面性客观评估第三方管理水平采用国际通用的租户满意度专业问卷提供资产管理方向集团大脑业主管理层决策依据建立您的资产组合内部基准客观评估租户对业主服务的满意度租户需求的放大镜查缺补漏协助业主建立自身满意度评价体系来源：BOMA5BOMAC

6、HINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMA中国商务楼宇租户满意度调研专业性国际通用专业问卷含12大项89题租户服务物

7、业管理人员租户服务维修与维护人员楼宇系统设备和运营生命安全系统应急服务安全服务与人员停车服务与人员保洁服务与人员保洁服务公共区域楼宇形象与外观便利设施会计/结账租赁服务来源：BOMA注：具体问卷内容将随每年全球商业地产趋势变化做出微调6BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABO

8、MACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA7BOMA中国商务楼宇租户满意度调查结果（2014-2020）Y-O-Y：Year over Year 每年同比-2pp+7pp201875%201779%201681%201574%-4pp201467%+7pp201977%+2pp202085%+8pp来源：BOMAY-O-Y-4pp7BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACH

9、INA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA8BOMA中国商务楼宇租户满意度调查分析汇总（2016-2010）59%77%81%86%86%87%87%89%90%90%94%94%便利设施楼宇系统设备和运营保洁服务与人员停车服务与人员不动产服务会计/结账安全

10、服务与人员租户服务维修与维护人员楼宇形象与外观生命安全系统应急服务不动产服务租赁服务租户服务物业管理人员保洁服务公共区域BOMA 2016BOMA 2017BOMA 2018BOMA 2019BOMA 20208来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHI

11、NABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA9BOMA中国商务楼宇租户满意度调查结果分析满意度前三名满意度后三名保洁服务与人员保洁服务（公共区域）租户服务（物业管理人员)不动产服务（租赁）86%86%86%61%74%2019年便利设施）楼宇系统（设备和运营)42%70%保洁服务（公共区域）租户服务（物业管理人员)便利设施不动产服务（会计/结账）2018年82%33%60%73%82%便利设施）楼宇系统（设备和运营)44%66%安全服务和人员80%保洁服务与人员保洁服务（公共区域）租户

12、服务（物业管理人员)不动产服务（租赁）/生命安全系统应急服务94%90%61%81%2020年便利设施）楼宇系统（设备和运营)59%77%994%来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BO

13、MACHINA BOMACHINABOMACHINABOMACHINABOMACHINA107年期均值最高的三项保洁服务（公共区域）租务服务（物业管理人员）不动产服务（租赁）7年期均值最低的三项2020年加权增速最快的三项便利设施楼宇系统（设备与运营）保洁服务与人员便利设施楼宇系统（设备与运营）安全服务与人员88%85%83%47%67%76%26%15%13%注：加权均值为2014-2020年均值BOMA中国商务楼宇租户满意度调查结果汇总(2014-2020)10来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINAB

14、OMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA112020 BOMA中国商务楼宇租户满意度同比2019年表现提升 安全服务和人员便利设施满意度上升17pp停车服务与人员满意度上升9pp满意度上升9pp11来源：BOMABOMACHIN

15、A BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA122020 BOMA中国商务楼宇租户“不满意率”关键词 办公室灯具更换 楼层洗手间清洁

16、 健身俱乐部/设施 楼宇定期刊物发行 分类垃圾回收员工餐厅洗车服务 公共会议室12来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACH

17、INABOMACHINA13物业亲切友好大堂清洁水平电梯清洁水平满意度最低满意度波动最大满意度增速最快满意度降速最快96%96%96%出租车叫车公共会议室分类垃圾回收冬季办公室温度夏季办公室温度办公室空气质量员工餐厅楼宇洗车服务健身俱乐部/设施员工餐厅清洁水平发行定期刊物31%40%40%32%31%26%-20%18%11%10%注：此增/降速为加权增/降速；满意度波动参照值为标准差2020 BOMA中国商务楼宇租户满意度调查之最53%13满意度最高来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHIN

18、ABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA142016年物业管理人员2018年2020年物业维修人员安保服务人员停车服务人员保洁服务人员(均值）态度专业性效率91%84%81%86%78%78%81%75%76%77%73%-84%-80%84

19、%78%79%注：相同问题所有服务人员中满意度最高的人员类型相同问题所有服务人员中满意度最低的人员类型BOMA中国商务楼宇租户满意度调查服务人员结果分析2019年态度专业性效率90%80%79%87%76%76%81%72%82%79%74%-86%-81%85%76%80%态度专业性效率96%93%90%91%85%85%89%86%87%85%-84%-81%89%87%86%14来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOM

20、ACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA15注：满意度波动参照值为2014-2019 标准差BOMA中国商务楼宇满意度表现最稳定前十项(2014-2020)满意度满意度连续三连续三年上年上大堂清洁水平维修人员态度电梯清洁水平停车处维护培训计划在紧急事件中是否有效外侧入口以及广场清洁水平大堂公共区域维护维修物业

21、管理人员态度紧急通告易懂度培训分发资料充足有效15来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA16BO

22、MA中国商务楼宇满意度波动最大前十项(2014-2020)商业配套公共会议室分类垃圾回收办公室温度适宜门禁系统办公室空气质量员工餐厅清洁楼层洗手间清洁水平注：满意度波动参照值为2014-2019 标准差定期刊物发行电梯质量16来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINA

23、BOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA17便利设施,12%楼宇外观,6%楼宇管理,21%租户服务,15%绿化管理,1%建筑健康与安全,45%BOMA中国商务楼宇租户满意度指标重要性分析2020 满意度重要性排序2019 满意度重要性排序便利设施,7%楼宇外观,3%楼宇管理,18%租户服务,17%绿化管理,3%建筑健康与安全,52%17来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOM

24、ACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA182020 BOMA中国商务楼宇企业租户对选址考量因素重要性排序37.0%21.0%13.0%9.0%8.0%5.0%5.0%2.0%0.0%0%0%0.0%5.0%10.0%15.0%20

25、.0%25.0%30.0%35.0%40.0%区位楼宇品质 公司决策 租金水平 商务氛围 物业管理 公共交通 空间需求停车楼宇维护其他18来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACH

26、INA BOMACHINABOMACHINABOMACHINABOMACHINA19商务楼宇提升运营能力的关键 员工培训及员工发展管理系统培训系统管理工具专业供应商提升服务质量及服务效率的四大重要因素BOMA中国商务楼宇租户满意度提升关键19来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINAB

27、OMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA20中美商务楼宇租户满意度对比分析BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABO

28、MACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA21BOMA中国商务楼宇租户满意度调查中美对比85%202087%75%201886%77%201987%来源：BOMA、Kingsley21BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMA

29、CHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA222020 BOMA中国vs美国主要城市租户满意度对比华盛顿芝加哥洛杉矶-1.1%-0.8%3.4%1.1%3.9%Y-O-Y年同比变化丹佛0.6%91%达拉斯-0.7%88%90%90%88%波士顿2.0%西雅图2.3%90%86%纽约-1.4%86%中国10%85%3.6%87%旧金山91%91%迈阿密亚特兰大90%来源：BOMA、Kingsley22BOMACHINA BO

30、MACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA23未来办公需求展望BOMACHINA BOMACHINA BOMACHINA BOMACHIN

31、ABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA24中国租户扩租计划27%14%16%73%86%84%202020192018有扩租计划无扩租计划24来源：BOMABOMACHINA BOMAC

32、HINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA25中国租户对办公面积的未来需求展望42%36%38%57%62%60%1%2%2%需求增加需求不变需

33、求减少20202019201825来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA2664%61%51%3

34、5%37%47%1%2%2%中国员工数量预计增长情况20202019201826需求增加需求不变需求减少来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMA

35、CHINABOMACHINABOMACHINA2768%美国中国商务楼宇租户续租计划20202019201893%93%65%93%84%27来源：BOMA、Kingsley68%BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BO

36、MACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA28附录BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMAC

37、HINABOMACHINABOMACHINA2982%86%94%V.S 2019V.S 2018V.S 20018（1）租户服务 物业管理人员8pp4pp12pp29来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA

38、BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA30（2）租户服务 维修与维护人员79%81%87%V.S 2019V.S 2018V.S 200186pp8pp2pp30来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BO

39、MACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA31（3）楼宇系统 设备和运营66%70%77%202020192018V.S 2019V.S 2018V.S 20187pp11pp4pp31来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACH

40、INABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3279%82%90%（4）生命安全系统 应急服务202020192018V.S 2019V.S 2018V.S 20188pp3pp11pp32来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINAB

41、OMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3380%78%87%（5）安全服务和人员202020192018V.S 2019V.S 2018V.S 20187pp2pp9pp33来源：BOMABOMACHINA BOMACHINA BOMACHIN

42、A BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3478%74%81%V.S 2019V.S 2018V.S 20184pp7pp（6）保洁服务和人员2020201920183

43、pp34来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3582%86%94%V.S 2019V.S 20

44、18V.S 20188pp（7）保洁服务 公共区域20202019201812pp4pp35来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINAB

45、OMACHINABOMACHINA3677%77%86%（8）停车服务和人员202020192018V.S 2019V.S 2018V.S 20189pp0pp9pp36来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA

46、BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3776%81%89%V.S 2019V.S 2018V.S 20188pp（9）楼宇形象与外观20202019201813pp5pp37来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACH

47、INABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3844%42%59%V.S 2019V.S 2018V.S 2018（10）便利设施2020201920182pp17pp15pp38来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACH

48、INABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3973%79%86%V.S 2019V.S 2018V.S 20187pp（11）不动产服务 会计/结账2020201920186pp13pp39来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHIN

49、A BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA4079%86%90%V.S 2019V.S 2018V.S 2018（12）不动产服务 租赁服务2020201920184pp11pp7pp40来源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINAB

50、OMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA41BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHIN

51、A BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA42BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOM

52、ACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA43关于BOMABOMA 国际建筑业主与管理者协会，是拥有110多年历史的国际联合组织，成立于1907年，总部位于华盛顿，在17个国家、230多个城市拥有分会，是全球公认的商业地产行业运营管理领域中具有领导作用的代表机构。BOMA会员包括基金、银行、保险、信托、开发商等持有资产的业主方、

53、资管公司、物管公司、以及商业地产相关上下游机构，其会员拥有与管理超过全球16亿平方米的商业物业，覆盖全球80%的地区和城市。BOMA在建立全球商业地产运营管理国际标准和教育培训上做出了重大贡献和成就，得到北美17500家业主会员的支持，其中包括众多北美知名业主，他们多次获得BOMA国际TOBY大奖，此大奖旨在对国际上运营管理突出的商业地产建筑和团队给予最高荣誉和表彰，这是行业的最高国际认可。BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHI

54、NABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA北京.上海www.bomachina.orgTel（86-10）65663220BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA