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1、1Guide to Next.2023ENERGY&COMMODITIES ISSUE 13 Core Energy Trends Youll Need to Adopt in 20232Guide to Next.3Guide to Next.How energy companies can attainoptimal growth in 2023 whiledecarbonizing and appeasing customers.20234Guide to Next.5Guide to Next.Contents06 to 78 to 1718 to 27Trends Disruptin
2、g the Energy IndustryValue Chain ModernizationSustainability&Energy Transition28 to 37Customer Experience6Guide to Next.7Guide to Next.Trends Disruptingthe Energy IndustryIN TODAYS RAPIDLY EVOLVING CLIMATE,THE ONLY CONSTANT IS CHANGE.With political,economic and social factors disrupting and reshapin
3、g the industry,energy and utility companies continue to steer towards greener,more customized solutions for the planet and its ever-conscientious citizens.As we approach 2023,which trends will shape the energy and commodities industry,and attain optimal growth for your business?THE TOP THREE ENERGY
4、TRENDS FOR 2023DBT:The Must-Have Trend in 2023 All Roads Lead to Decarbonization Personalized Customer Experienceis the Way to Shine 1238Guide to Next.DBT:The Must-Have Trend in 2023 VALUE CHAIN MODERNIZATION9Guide to Next.The energy market is more volatile than ever:supply and demand are in flux;pr
5、icing is unpredictable and consumer expectations are evolving.In changing times,how can energy companies gain more certainty?The answer lies in Value Chain Modernization(VCM).The richest resource a company can own is data,because when the right people have the right data at the right time,smarter bu
6、siness decisions are made.Smart business decisions can only be made when decisions are aligned across the value chain.A unified,predictive data ecosystem across the oil and gas value chain can result in hugely transformational capabilities,such as untapped growth opportunities.Retailers also benefit
7、 from optimizing their value chain as they go on to develop a range of innovative products and services,customized specifically in accordance with their customers needs.When it comes to ESG,a connected data ecosystem provides investors,regulators and customers the transparency they demand.Whether it
8、s next year or ten years down the line,Digital Business Transformation(DBT)will remain an integral part of energy and trading companies success and an anchor for the certainty they are seeking.These three actionable insights will add value to your business today and lay the groundwork to adapt as tr
9、ends change.10Guide to Next.In 2023,energy companies will need to maintain a continued focus on building resiliency in unstable conditions.The key to resilience will lie in gathering data and insights accessible by all departments in real-time for an agile and quick response to change,and for unifie
10、d decision-making.Energy companies will be looking to create unified data ecosystems to unearth real insights that lead to smarter decisions,predictive capabilities and improved operations.The visibility gained by unifying data will have a direct impact on all areas in the supply chain and can save
11、OPEX costs;it can even improve margins on CAPEX costs.Given the volume of products energy companies work with,gaining even small efficiencies can yield savings in the multi-millions.Moving from in-house compute and data storage to the cloud will bring efficiency and performance gains,as well as cost
12、 savings.This is a critical first step in refocusing an organization.Cloud is the foundation on which an entire transformation strategy is built.It is also a key ingredient in allowing IT organizations to be agile in support of new value.VALUE CHAIN MODERNIZATIONUnlock Data and Insights with Unified
13、,Cloud-Based Ecosystems 11Guide to Next.Monolithic trading systems arent built to manage the complexity of the current structure deals.“”SHAILESH JOSHI,MANAGING PARTNER12Guide to Next.The volatility of the market and the entrance of new resources will affect the entire supply chain,but it will also
14、have a notable impact on trading capabilities.Those markets have become more interconnected based on price arbitrage and carbon objectives.Aiming to maximize P&L while minimizing carbon footprints creates a situation where we have multi-objective optimizations.Data is the new differentiator,especial
15、ly in highly volatile trading.Real-time and reliable data is essential for real-time and better decision-making.Modernizing your CTRM ecosystem can help with better data integration,speed and agility.Taking it a step further,AI-driven models will be key for multi-objective optimizations,as well as c
16、omplex structured deal management and valuations.Lastly,updated CTRM systems are essential to keep up with the commercialization of new products,including carbon.The business case for carbon has been made,and energy companies are ready to focus on technology upgrades.Carbon trading,carbon management
17、 and monitoring,and carbon accounting processes will need to be incorporated into CTRM ecosystems to capture new market opportunities.Keep in mind the different ways to collaborate on a CTRM implementation or upgrade once your company is ready to proceed,and expect to see a huge demand in this area.
18、Modernize Your CTRM System to HandleMulti-Objective OptimizationsVALUE CHAIN MODERNIZATION13Guide to Next.In order to minimize downfalls,businesses need to decide on their optimization size to properly manage the dimensions of their commercial exposure.“”WILL DUSEK,ASSOCIATE MANAGING DIRECTOR14Guide
19、 to Next.Our industry experts predict that in 2023,commercialization trends will emerge across the supply and trading industry,representing an opportunity for new optimizations and revenue streams.HYDROGEN&BATTERIES Growth in hydrogen production and battery capacity is set to make their respective v
20、alue chains more complex and to cause further fragmentation across secondary energy sources.Both sectors will grow rapidly in 2030:it is forecast that 10%of the worlds electricity will be used for hydrogen manufacturing,where 13%of natural gas will be used for that process.Meanwhile,battery storage
21、capacity will increase by twenty times,while growth in annual DER2 installation capacity will increase by three times.Therefore,it is essential for companies in the supply and trading industry to gain a good understanding of the upcoming trends for secondary energy sources and to be continually prep
22、aring for whats next beyond the next year.Commercialization and BeyondVALUE CHAIN MODERNIZATION15Guide to Next.NATURAL GAS The natural gas and LNG markets are highly volatile,but there are ways of managing risks within them,including monetizing intraday natural gas volatility to better manage new ri
23、sks and metrics,and leveraging the growing asset footprint for LNG trading.ECOSYSTEM PARTNERSHIPS Ecosystem partnerships focusing on the delivery of various energy projects will be a new gateway to untapped market opportunities.One way to leverage partnerships is to add oil and gas production to hig
24、h-growth,low-risk areas,and to deliver new energy projects,such as Bioenergy with Carbon Capture and Storage(BECCS),batteries and hydrogen.NEW PRODUCTS&SERVICES Meet carbon targets by introducing and monetizing new products and services across the ever-evolving value chain,such as building carbon of
25、fset and onset businesses or introducing offset-paired carbon-negative LNG products.We will also see some companies explore the opportunity of using hydrogen and ammonia to clean up energy systems and to produce cement and steel.16Guide to Next.Next starts now.To get started,please visit https:/ Or
26、contact us anytime:SHALEISH JOSHIManaging Partner WILL DUSEKAssociate Managing Director 17Guide to Next.18Guide to Next.All Roads Lead to DecarbonizationSUSTAINABILITY&ENERGY TRANSITION As the world continues to experience climate change first-hand and at a rapid pace,energy consumers supportive of
27、the race to Net Zero now demand sustainable energy.When it comes to reducing the worlds carbon footprint,no single solution scales beyond the 5-10%range.The intermittent solar and wind cant meet consumer demand,and while hydrogen is becoming much more valuable,sourcing it remains high in cost.As we
28、continue to see companies invest in energy transition and prepare for the future,we also need to see the conversion of conventional and alternative fuels,including carbon,into a single system.Sustainability is an engine of growth to your business,but what solutions align with consumers green ethics
29、while swiftly helping you reach your Net Zero goals profitably?19Guide to Next.20Guide to Next.No one said it would be easy,but energy suppliers must strive to remain competitive in a radically changing business landscape.In order to transform,businesses must embracethe opportunities presented to th
30、emby the Net Zero agenda.With pressure from government regulators and,now,a more knowledgeable,engaged and environmentally-conscious consumer base,there is a need for“digital enlightenment.”Digital and data are central to understanding the consumer and monitoring the progress and performance of tech
31、nologies such as smart meters,solar panels,EV charge points,heat pumps,etc.We helped one client with our“Peak Service solution”that leverages smart meter data to offer an easy way for their teams to engage customers in energy conservation while increasing retention.Updating legacy systems,investing
32、in technology and committing to a Net Zero future to connect and extract this data will require a significant investment.Unsure where to start?Follow our Next Stop:Net Zero plan and six steps on becoming a digital native in the energy industry.Accelerating DecarbonizationThrough DigitizationSUSTAINA
33、BILITY&ENERGY TRANSITION 21Guide to Next.22Guide to Next.Were trying to reduce carbon,but how about trying to capture it?Using the right tools will allow companies to accurately measure and manage their carbon emissions and other greenhouse gas emissions,to derive accurate numbers that dramatically
34、differ from modeled calculations.Capturing carbon data will help develop a strong carbon trading strategy for organizations looking to invest in the Carbon Capture,Utilization and Storage(CCUS)space.A customized carbon management tool enables forecasting the amount of CO2 emissions likely to be capt
35、ured,and to calculate the amount of space required to store the carbon deep underground.Research by our experts has found that US-based companies are currently more focused on CCUS capture than their European counterparts,meaning we could see this trend expand in Europe next year.In 2023,the goal sh
36、ould be to experiment with new uses for the captured carbon,in addition to advancing and fine-tuning technology to speed up the process of carbon mineralization,where carbon naturally binds itself to minerals and permanently turns into stone.The trick will be to scale up current technology and ensur
37、e that it doesnt create more emissions than it draws down.Lets Capture CarbonSUSTAINABILITY&ENERGY TRANSITION 23Guide to Next.“THE POSSIBILITIES FOR REACHING NET ZERO ON TIME ARE ENDLESS,BUT YOU NEED TO MAKE THE RIGHT CHANGES STARTING NOW.”AKHIL SEGHAL,VICE PRESIDENT24Guide to Next.The industry is r
38、apidly evolving,with new trends continually emerging.To stay ahead of the game,energy companies will need to identify these trends early on,as they will require new innovation,flexible technology and extra funding.Here are some trends we expect to see next year and beyond.METHANE Currently,methane e
39、missions account for 30%of the total greenhouse gas emissions.It is predicted that total worldwide methane emissions will increase by 13%by 2030 without the Global Methane Pledge.Addressing methane emissionswhich are 80 times more pollutant than CO2 emissionswill address 30%of the climate change iss
40、ue.Those emissions mostly come from the agriculture industry,and one of the most efficient and almost zero-cost ways of reducing them is through landfill gas utilization,leveraging new technology,shifting towards plant-rich diets and embracing alternative sources of protein.SUSTAINABILITY&ENERGY TRA
41、NSITION Electrification and Beyond25Guide to Next.HYDROGEN Hydrogen may be our best bet as a key pillar in decarbonizing the global energy system.Natural gas might be regarded as a fossil fuel,but converting it to hydrogen will remain an important trend next year and beyond.While the cost of convert
42、ing green energy into hydrogen may be quite high,emerging tools that can do the job have a very high efficiency rate.In the future,converting renewables into hydrogen for heating will become a necessity to tackle climate change.Experts predict that the switch to hydrogen heating will start to happen
43、 in the next decade.However,to use hydrogen gas at home,electric appliances,such as boilers,must be hydrogen-ready.The technology to do that is ready,but it requires a widescale strategic switchover by central governments.CROSS-INDUSTRY IMPACT Expect to see changes in the industrial sector,too.Take
44、cement and steel manufacturers,for example.Steel production alone produces a significant 7%of the global CO2 count,while cement adds another 5-6%of that.Those industries will switch to hydrogen as an alternative fuel.Electric Vehicles(EV)will have a heavy footprint in the transportation industry,and
45、 solving the methane problem will impact the agricultural industry.Expect a future with a lot of cross-industry collaboration to make the biggest impact.“STARTING NOW,BUSINESSES WILL NEED TO SCALE UP CURRENT TECHNOLOGY AND ENSURE THAT IT DOESNT CREATE MORE EMISSIONS THAN IT DRAWS DOWN.”TOYYAB KHAN,S
46、ENIOR PRINCIPAL 26Guide to Next.Next starts now.To get started,please visit https:/ Or contact us anytime:AKHIL SEGHALVice President TOYYAB KHANSenior Principal 27Guide to Next.28Guide to Next.Personalized Customer Experience is the Way to ShineCUSTOMER EXPERIENCEProlonged inflation and a volatile e
47、nergy market will leave consumers in a tricky position next year,where theyll look for ways to capitalize on energy while still expecting customized products and solutions from their providers.Thats why energy companies will need to steer away from convoluted legacy billing systems to focus on moder
48、n SaaS-based billing platforms and more transparent online experiences,making for a satisfying end-to-end customer journey.Supporting these evolving expectations will require transforming back-end systems to be more flexible and scalable,offering real-time pricing visibility,and organizing around th
49、e customer every step of the way.To succeed in 2023,energy companies must ditch traditional thinking and embrace the moments that matter for the end user in three key ways.29Guide to Next.30Guide to Next.CUSTOMER EXPERIENCEAs the threat of recession looms,the need for energy security will drive inno
50、vation and innovation-supporting policy that will enable consumers to stretch their money,or better yet,make more of it,all while helping the environment.One trend that will see growth,and that has the potential to transform the energy system as we know it,is the cost-effective vehicle-to-grid(V2G)t
51、echnology,where electric vehicles(EV)will be able to feed the energy stored in their batteries back into the National Grid.In other words,EV owners will sell their energy back to energy providers.Thats one smart way for consumers to make money while decarbonizingand balancing the grid.However,as EV
52、adoption(and its carbon footprint)grows,we will also start to see new grid constraints on the supply side that demand new solutions.EV owners with home-based charge points have begun to capitalize on this deficiency by turning to renewables to generate extra electricity to charge their own vehicles
53、at home and sell to the community.Neighbors,tourists or any other EV owners could pay to use the greener energy sources.While this idea would theoretically provide a great incentive for European EV owners to turn to greener energy sources,it may prove difficult to implement,as many city roads lack p
54、arking space and are either too narrow or difficult to find.Meanwhile in North America,policies around net metering are still evolving,as seen from recent state proposals,and more can be done to accelerate solar and storage adoption.Capturing,storing,then selling renewable energy from home may catch
55、 on as a broader trend in 2023.Despite the intermittent supply in solar and wind power,consumers are still able to collect enough energy for personal use and to sell the rest to the community.Our industry experts see another trend emerging where this very stored-at-home renewable energy could be ava
56、ilable for use on the go;it would work in a similar fashion to mobile roaming or“hot spots”while abroad,except with energy.Buy into Consumers Selling Energy 31Guide to Next.32Guide to Next.Providing good service is no longer enough.The way to go?Integrating customer service with field service to imp
57、rove customer certainty.To achieve that,energy companies will need to go the extra mile by following up with their customers after a certain event has taken placelike a power outageto assess whether they may require additional services,such as double checking that the power is back on or if the elec
58、tricity meters are functioning as normal,and,most importantly,how they could have handled things better.If the outage was caused by a natural disaster,the energy provider may want to check if any repairs are still required in the neighborhoods they provide energy for.Its more than just about the ini
59、tial transaction;its about the quality of service and the reliability of a company in times of need.Changing the way customers engage with utilities must go beyond apps and data to include call centers.A modern CRM can connect data and touchpoints to transform customer engagement and reduce workforc
60、e costs while giving unprecedented visibility into the end-to-end customer journey.The CRM also enables the 360 customer data that is essential for energy companies to getGo the Extra Mile for Your CustomersCUSTOMER EXPERIENCE33Guide to Next.the right information and resources to the right customers
61、 during a crisis.Eventually,this also helps utilities coordinate with the public sector to swiftly get things back to normal.This 360 customer data will also help energy suppliers get ahead of government mandates by recommending energy-saving solutions for their customers in the form of actionable i
62、nsights and nudges.But doing it right requires removing data silos across an organization and gathering advanced insights on consumer consumption patterns that will help guide customers on how to limit and conserve energy,as well as the best time to use it,all with the purpose of lowering rising bil
63、ls.Connecting data across the organization will also generate valuable insights to understand the customer,the home the units and ultimately the products that can be recommended and even developed to meet their needs,reduce consumption,and build trust between providers and customers.For example,the
64、Oshawa Peak Power App built by Publicis Sapient for the Ontario Energy Board disaggregated consumers home devices to identify which ones were using the largest amount of energy,and based on those insights,offered personalized tips,products and solutions.Learn about our partnership with the Ontario E
65、nergy Board.“”The goal for businesses is to not look at services as static but as something where they can continuously add value.SUPRATIK CHAUDHURI,CLIENT PARTNER34Guide to Next.The future of energy payments will look something like this in the next few years:payments will no longer depend on mobil
66、e apps but rather on real-time,automated machine-to-machine(M2M)payments and relationships with little to no human intervention needed.Using real-time data analytics,we will see more cars,trucks and other vehicles interacting directly with other machines to pay for fuel,insurance,road tolls and main
67、tenance.M2M is incredibly versatile and has high potential for scalability.By looking across different customer types and capturing data from initial use cases,energy providers will identify ways that M2M can it improves operational efficiency,cost-efficiency and the quality of products and services
68、.Smart M2M PaymentsCUSTOMER EXPERIENCE35Guide to Next.“”Businesses need tomove away fromsimple transactions tomoments that matter.CRAIG GOSLING,SENIOR CLIENT PARTNER36Guide to Next.Next starts now.To get started,please visit https:/ Or contact us anytime:SUPRATIK CHAUDHURIClient Partner CRAIG GOSLIN
69、GSenior Client Partner 37Guide to Next.38Guide to Next.Publicis Sapient is a digital business transformation partner helping large-scale energy organizations like Chevron,British Gas and Uniper get digitally-enabled,both in the way they work and the way they serve their customers.As digital pioneers with 20,000 people and 50+offices around the globe,our experience in technology,data sciences,consulting and customer journeys enables us to evolve our clients businesses with products and services that put consumers first.2022 Publicis Sapient Corporation