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1、Building Stakeholder Confidence in the Future that Increases ValueOverview of RBLs Approach2What customers value and investors have confidence in has shifted:Global supply chainPersonalizing WorkHybrid WorkAnticipating ChangeFront line LeadersMental HealthManaging RiskCOVID-19 Political ToxicityTech
2、nology EvolutionCivil UnrestStrategic RevitalizationClimate ChangeCareer DevelopmentManaging Complexity and UncertaintyCreating the Right CultureNavigating ParadoxEngagement and RetentionDiversity,Equity,Inclusion3Architecture for IntangiblesAs you adapt your strategy to future needs,RBL can help yo
3、u intentionally increase investor and customer confidence in the futureAcross all industries,earnings account for about half of market value.The other half is intangible value which is defined as investor confidence in the future prospects of the organization.Change in Market ValuationsRBLs Architec
4、ture for Intangibles provides a roadmap for how to manage and increase investor and customer confidence.Keeping promises,having a compelling strategy,and building technical and cultural capabilities builds confidence,increasing market value.12Invest in technical capabilities consistent with new stra
5、tegyKeeps PromisesCompelling StrategyAdvantage Technical CapabilitiesDeliver on quarterlyearnings promisesClarity about how we will winDistinctive culture that delivers desired customer and employee experienceConfidence in FutureCultural Capabilities4Market ContextEnterprise&Business StrategyDistinc
6、tive Capabilities(technical and cultural)StructureProcessSupportSystemsPeople/CultureBusiness and Functional Alignment and Capability ImprovementFunctional AlignmentPhase 1Phase 2Firm BrandRBL has a roadmap to build distinctive technical and cultural capabilities tied to strategy that will build inv
7、estor confidence and increase firm value 5Step 1.Characterize business strategy and firm brand to define required capabilitiesYour strategy should guide how and where to focus to build the core technical and cultural capabilities to optimize investor,customer and employee confidence in the future.6S
8、tep 2.Understand and prioritize the most important workIdentify and optimize the critical few work processes that create distinctiveness and help you win in the marketWork Inventory and Types of Work 7Step 3.Ensure leaders and employees are delivering the desired customer experience“Outside In”Firm
9、Brand shapes how leaders build organization capability that directs engaged employees to deliver the desired customer experience.This clear alignment generates confidence in customers and investors.8Start increasing your market value nowHow organizations inspire confidence in the minds of their cust
10、omersand therefore investorshas shifted faster in the last four months than at any previous time in recorded economic history.RBL can help evaluate your current performance,capabilities and intangibles and align your leadership team around the enterprise-wide stakes in the ground around your busines
11、s model,direction of growth required strategic capabilities,firm brand identity,customer value proposition,and leadership differentiators.Clients who work with RBL to diagnose how to increase their valuation benefit from:Clear understanding from the outside-in of what your firm does that creates val
12、ue in the eyes of customers and investorsAlignment on required capabilities,direction of growth,customer value proposition and firm brand identity to create that valueAssessment of gaps in existing processes and capabilities required to deliver valueAn enhanced perspective on what leaders must do to
13、 deliver on customer and investor expectations.PROCESSBENEFITS9RBL helps clients achieve critical business outcomes“Outside in”alignment of customers/investors/external stakeholders to business strategyResources aligned to optimize the business(vs function or geography)Firm brand promise is delivere
14、d to customers by employees through a high-performing cultureReputation for targeted technical and cultural capabilities that support how we want to delight customersStrategy and OrganizationWorld-class reputation in eyes of customers and investors for quality of leadershipLeaders at every level ens
15、ure a high-performing cultureLeaders and employees deliver the targeted customer experienceEmployees,investors,and customers are attracted to us because of our leadership reputation to deliver the right results the right wayLeadershipHuman ResourcesHR contributions are aligned and influence internal
16、 and external stakeholder resultsHR builds targeted cultural capabilities that enable desired customer and employee experience HR is trusted partner with the businessTrusted perspective on how people and organization challenges impact investors,customers,and employees Lets start a conversation about how to build confidence in the future with investors and customers.Contact us at