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1、XPeng Inc.2020 Environmental,Social and Governance ReportPublished in October 202123X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TReport IntroductionReporting StandardsReporting ScopeInformation ResourcesAccess to this ReportDisclaimerThis is the first Env
2、ironmental,Social and Governance Report issued by XPeng Inc.(hereafter“the Company”),which aims to demonstrate the management,commitment,actions and performance of XPeng Inc.and its subsidiaries(hereafter“the Group”,“XPeng”or“we”)in terms of sustainable development.This report refers to the Global R
3、eporting Initiative(GRI)Standards and the Environmental,Social and Governance(ESG)Reporting Guide in Appendix 27 of the Main Board Listing Rules of the Hong Kong Exchanges and Clearing Limited(HKEx).The United Nations Sustainable Development Goals(SDGs)and the Recommendations of the Task Force on Cl
4、imate-related Financial Disclosure(TCFD)have also been taken into account during the preparation of this report.Therefore,this report is presented in a framework conforming with recognized international and market practices.Unless otherwise specified,this report covers XPeng Inc.and its subsidiaries
5、.The reporting period is from January 1,2020 to December 31,2020(hereafter“the reporting period”),which is in line with the Groups fiscal year,with some sessions dated back to previous years or updated to the issuance of this report.Unless otherwise specified,the information and data cited in this r
6、eport all come from the Groups official documents,statistical and financial reports as well as other ESG information collected,summarized and reviewed by the Group.This report is electronically available in both Chinese and English.Please view or download this report from the Groups official website
7、().Certain statements in this report,including the statements regarding future development,are forward-looking statements that are subject to risks and uncertainties.These forward-looking statements are based on managements current expectations.Uncertainties might arise and cause materially differen
8、t results.XPeng Inc.disclaims no obligation to update any forward-looking statement contained in this report.About The Report45X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TCorporate Governance and ComplianceAbout The ReportESG OverviewAbout UsHigh Quality
9、 and Innovative Smart EV ProductsEco-friendly Operation and Environmental Protection StrategyHuman Capital DevelopmentCare for Community,Responsible for SocietyCONTENTS1.1.Corporate Governance1.2.Code of Conduct1.3.Sustainability Development63468961102.1.Product Quality and Safety2.2.Prod
10、uct Planning and Innovation2.3.Supply Chain Management2.4.Customer Service and Communication2.5.Information Security and Privacy Protection374855596570728085929821121131143.1.Environmental Management System3.2.Eco-friendly Operation3.3.Zero-emission Products3.4.Climate Actions and Low-Car
11、bon Strategies3.5.Environmental Key Performance Indicators4.1.Employment4.2.Occupational Health and Safety4.3.Employee Training and Development4.4.Diversity and Equal Opportunities5.1.Flood Control and Disaster Relief5.2.Fighting the COVID-195.3.Poverty Alleviation and Agricultural SubsidizingAppend
12、ix:GRI Content Index3452167X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TEnvironmentTechnology and InnovationCompared with the internal combustion engine vehicles,XPengs smart EVs delivered in 2020 reduced the carbon emission by approximatelytons of CO2 eq
13、uivalent.products.5,520XPeng has been producing popular smart EVs for Chinese consumers with innovativeADAS,connectivity and core vehicle systems.XPeng received MSCI ESG AA rating for two consecutive years,the highest ESG rating among auto companies globally.Our proprietary XPILOT 3.0 represents one
14、 ofthe most advanced ADAStechnologies in China.As of May 2021,the Group has achieved an 100%recycling and reuse rate of recyclable solid waste.As of March 31,2021,39.8%of our employees are in our research and development function.Eco-friendly and high quality manufacturing with Photovoltaic Roof Pow
15、er Generation.As of March 31,2021,we hadin China and certain other jurisdictions.759504patentsregistered trademarksXPeng innovatively adopts the core concept of X-SEG(Smart,Efficiency and Green),builds and operates green factories,produces allzero-emissionThe painting workshop of Zhaoqing plant achi
16、eved automation rate.energy consumption reduction,overoverwaste paint residue reduction,94%25%90%ESG Performance HighlightsESG Overview89X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R Tintelligent vehicle testingSocialGovernanceXPeng P7 became the first to r
17、eceive the platform.from the Chinese i-VISTA 5-Stars5-Starsrating rating XPengs in-house quality management system has passed theISO 9001:2015.and obtained the certificate ofIATF 16949In 2020,the Group reported of the COVID-19 pandemic.The Board has established Committees531including the Audit Commi
18、ttee,the Compensation Committee,the Nomination Committee,the Corporate Governance Committee,and the ESG committee to enhance the Boards efficiency.XPeng G3 and P7 received C-NCAP Crash and Safety Test.with scores of 92.2%and 89.4%respectively in the Superior product quality and technology,contributi
19、ng to a customer satisfaction rate.96%positions created in 2020.2,488culture to attract talents withOpen and inclusiveA comprehensivecorporate governancestructure to comply with NYSE and HKEx requirements.In 2020,the Group reported 0 case 0 case 0%of Lost-Time Injury Frequency Rate.of work-related f
20、atalities and Contribute toSupport the community to control the pandemic of COVID-19.disaster relief,poverty alleviation and subsidy of agriculture.providing comprehensive job trainings for our employees and expanding our database of training courses.XPENG talent cultivation system,We created our of
21、 them is female.and9 directors of the Board are independent directors,of the existing1011X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R T Chengxing Zhidong was founded.Entered into our Series A,Series A1 and Series A2 financing arrangements.Entered into our
22、Series B,Series B1 and Series B2 financing arrangements.The Company was founded as a part of the Reorganization to facilitate an initial public offering in the United States.Commenced delivery of the Companys first Smart EV model,the G3.Entered into our Series C financing arrangements.Entered into S
23、eries C+financing.Commenced delivery of the Companys second Smart EV model,the P7.Completed our initial public offering and listing on the NYSE as well as a follow-on offering.Rolled out navigation guided pilot(NGP)for highway driving,a function of XPILOT 3.0 which is the Companys latest proprietary
24、 advanced driver-assistance system(ADAS)released in January,via OTA.XPeng Inc.was listed on HKEx(stock code:9868).2001920202021Within only six years since our inception in 2015,we have become one of the leading smart electric vehicle(hereafter,“EV”)companies in China,with leading software
25、,data and hardware technology at our core and bringing innovation in advanced driver-assistance,smart connectivity and core vehicle systems.ABOUT USXPeng Inc.was listed on New York Stock Exchange(NYSE)(stock code:XPEV)on August 27,2020 and raised USD 1.7 billion.On July 7,2021,XPeng Inc.was listed o
26、n HKEx(stock code:9868),becoming the first Chinese company dual primary listed in both NYSE and HKEx within three years.In October 2020,XPeng Inc.initially received a rating of AA(on a scale of AAA-CCC)in the MSCI ESG Ratings assessment and the rating was maintained in the annual update of 2021.HKEX
27、 Listing CeremonyXPeng Business Milestone1213X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPeng Smart EVsXPeng Smart Manufacturing FacilitiesXPeng Zhaoqing Smart EV Manufacturing BaseXPeng strives to transform Smart EVs with technology and data,shaping th
28、e mobility experience of the future.Our proprietary ADAS offers our customers more freedom when driving and delivers a comfortable and safe mobility experience.Our proprietary ADAS XPILOT 3.0 represents one of the most advanced driver-assistance technologies adopted on commercially available vehicle
29、s.Today,we have become a proven leader in the rapidly growing Smart EV market in China,producing popular and environmentally-friendly vehicles,namely the G3 a smart SUV,the P7 a smart sports sedan,the P5-the worlds first mass-produced Smart EV equipped with LiDAR.Our Smart EVs offer attractive desig
30、n and high performance,coupled with safety and reliability.XPengs manufacturing philosophy centers on quality,environmental-friendly,flexibility and high operating efficiency.We take a lean production approach,with the aim of continuous optimization in operating efficiency and product quality.We hav
31、e an eco-friendly,digitalized and intelligent manufacturing facilities,which produce multiple models concurrently based on customer orders.The Zhaoqing plant houses five highly-automated major manufacturing workshops covering stamping,welding,painting,assembling and battery packing.The plant has a d
32、esigned annual production capacity of 100,000 vehicles,with a flexible manufacturing capability of several models from multiple platforms.We utilize an advanced manufacturing execution system(MES),that coordinates a large number of robots and automated guided vehicles(AGVs),to manage our production
33、processes based on customer orders.In our quality control process,we utilize advanced technological systems,such as vehicle control unit(VCU)testing system and advanced driver-assistance sensors intelligent calibration system,to ensure the quality of our Smart EVs.Apart from the XPengs Zhaoqing Smar
34、t EV Manufacturing Base,we are also planning to establish a smart manufacturing plant in Guangzhou,Guangdong and Wuhan,Hubei,in order to meet the booming demand for XPeng Smart EVs.Leading the Smart EV transformation with technology and innovationEnvironmental friendly and quality manufacturingAdvan
35、ced driver-assistance,vehicle connectivity and electrification are expected to revolutionize the future of mobility,which represents a smarter,more energy-efficient and more environmental-friendly mobility experience.XPeng is dedicated to developing smart EVs and leading the environmental-friendly a
36、nd low-carbon transformation of the traditional auto industry which has been dominated by internal combustion engine(hereafter“ICE”)vehicles.1415X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPengs in-house quality management system has passed the IATF 169
37、49(Automotive Quality Management System Standard)and obtained the certificate of ISO 9001:2015(Quality Management System).XPeng also developed and verified key components in accordance with the functional and safety requirements of ISO 26262 for road vehicles.The XPeng P7 electric sports sedan becam
38、e the first to receive the 5-star rating from the Chinese i-VISTA intelligent vehicle testing platform.Our smart features including smart driving,smart safety,smart connectivity,and smart energy are well recognized by the industry.XPengs G3 was selected by consumers as the best compact new energy ve
39、hicle(NEV)in terms of quality and ranked first in consumer satisfaction on driving experience,infotainment system and seating based on the China New Energy Vehicle Initial Quality Study(NEV-IQS1)conducted by J.D.Power2Auto Business Review and EFS Consulting China Harvard Business Review,Institute fo
40、r Global Industry,Tsinghua University and SAPThe Organizing Committee of the 10th Guangdong Governor Cup Industrial Design Competitioni-VISTAChina Automotive Engineering Research Institute and i-VISTA3Quality Smart EV ProductsAwards and RecognitionsThe 8th Xuanyuan Award Car of the Year(P7)Auto Park
41、ing Award in the 2020 i-VISTA China Intelligent Vehicle Indexes(G3)Dingge Award China Digital Transformation Pioneer EnterprisesThe 10th Guangdong Governor Cup Industrial Design Competition,Gold Award(Xmart OS2.0 intelligent operating system)The First 5-star Rating from the 2021 i-VISTA(P7)The XPeng
42、 G3 and P7 received five stars with overall scores of 92.2%and 89.4%respectively in the crash and safety test conducted by of C-NCAP.In addition,the XPeng P7 scored 98.51%in C-NCAP active safety,which is the highest score among EVs so far.3 Intelligent Vehicle Integrated Systems Test Area(i-VISTA)is
43、 a third-party intelligent vehicle test system under the guidance of China Automotive Engineering in China.XPeng Smart EVs1 NEV-IQS,the New Energy Vehicle Initial Quality Study,is based on the Voice of the Customer to measure and count the quality problems encountered by new energy vehicle owners du
44、ring the first 2-6 months ownership period.According to brands,models,and market segments,the study analyzes the quality of traditional products(production quality)and potential products(using defects caused by design).This study is based on the IQS system and adds a charging experience specially am
45、ong new energy vehicles.2 J.D.Power,a world-leading company,provides services in consumer insight,market research,consulting,data and analysis.It is dedicated to helping companies improve customer satisfaction,enhance driving performance and increase profits.1617X P E N G I N C.E N V I R O N M E N T
46、A L,S O C I A L A N D G O V E R N A N C E R E P O R TCorporate Governance and ComplianceXPeng operates in accordance with laws and regulations,strives to build a robust modern corporate governance structure and a culture of trust and integrity,and continuously improves the effectiveness of the risk
47、management and internal control system,in an effort to safeguard the legitimate rights and interests of our stakeholders.1819X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R Twith enhanced investment decision-making efficiency and quality.The Board has establi
48、shed five professional committees,namely the Audit Committee,the Compensation Committee,the Nomination Committee,the Corporate Governance Committee,and the ESG Committee to enhance the Boards efficiency.Three of the existing 9 directors of the Board are independent directors,and one of them is femal
49、e.Independent directors account for a majority stake in all the five professional committees,and matters within the responsibilities of each professional committee are submitted to the Board for review after being approved by the professional committees,which facilitates independent directors to pla
50、y a more engaged role.Senior management is responsible for the operation and management of the Group.Specifically,it organizes and implements the 1.1.2.Board Diversity1.1.3.Risk Management and Internal ControlFIRST LINE OF DEFENSESECOND LINE OF DEFENSETHIRD LINE OF DEFENSEWe believe that action on p
51、romoting board diversity is one of the key elements to maintain the Groups strengths and can contribute to the Groups sustained growth.Our diverse board members come from three different background-technology,automobiles and finance and have shaped the unique DNA of XPeng.Our board members have deep
52、 industry experience,among whom one non-executive director and two independent non-executive directors have industry experience in consumer discretionary industry,while one independent non-executive director has experience in risk management and governance.Three of the existing 9 directors of the Bo
53、ard are independent directors,and one of them is female.Meanwhile,we are aware of the fiduciary duties of our directors and the Board to safeguard the rights and interests of our shareholders.To ensure our diversity practice is in line with stakeholders expectation,we respect the rights of electing
54、and re-electing directors at the shareholders general meeting and actively provide sufficient information for shareholders to make judgement.The Board is responsible for making decisions and overseeing the operation of the Groups risk management and internal control systems.On behalf of the Board,th
55、e Audit Committee reviews how management deploys,implements and supervises risk management and internal controls on a quarterly basis and whether the risk management and internal control systems work on an annual basis.To ensure the effectiveness of the risk management and internal control systems,a
56、n internal control model of“three lines of defense”is applied with reference to the actual conditions of the Group:Mainly composed of the Companys business and functional departments in charge of daily operations and management,design and implementation of relevant controls and risk response.Mainly
57、composed of finance,internal control,legal and product quality departments.Key responsibilities are to assist the first line of defense in establishing and improving the risk management and internal control systems,and to oversee and ensure the effectiveness of risk management and internal controls
58、carried out by the first line of defense.Mainly composed of the audit team and the supervision team of the Internal Control Department.Key responsibilities are to assure and monitor the effectiveness of risk management and internal control systems of the first and second lines of defense,perform sup
59、ervision and investigation functions,and implement the rectification and improvement to the Groups“three lines of defense”.The General Meeting of Shareholders has the decision-making rights as stipulated by laws and regulations and the Articles of Association,and exercises such rights to decide on s
60、ignificant matters such as the Groups business strategy and policies,financing,investment and profit distribution in accordance with the law.The Board of Directors(hereafter“the Board”)is accountable to the General Meeting of Shareholders and exercises the management rights of the Group in accordanc
61、e with the law.Specifically,it reviews the overall operation and development strategy of the Group,and makes decisions on operating principles and investment plans.The Board also supervises and gives guidance to management,including guidance on improvement of existing policies and guidelines,formula
62、tion of a comprehensive decision-making mechanism,standardization of work processes,establishment of stricter approval procedures etc.in order to build an organization structure 1.1.1.Governance StructureXiaopeng HeCo-founder,Chairman of the Board,Executive Director and CEOHeng XiaCo-founder,Executi
63、ve Director and PresidentBrian GuHonorary Vice Chairman of theBoard and PresidentTao HeCo-founder and Senior VicePresident1.1 Corporate GovernanceIn accordance with the Company Law of the Peoples Republic of China,NYSE Listed Company Manual,HKEx Listing Rules4 and relevant laws and regulations,we ha
64、ve developed a comprehensive corporate governance structure.Our General Shareholders Meeting,Board of Directors,and Senior Management exercise responsibilities and obligations in line with our Articles of Association,with special committees under the Board of Directors and independent directors acti
65、vely dedicating to their roles.This enables us to effectively implement corporate governance,safeguard interests of shareholders and the Group,and to ensure the Groups sustainable growth.For more details about the Groups corporate governance,please refer to the XPeng Inc.Annual and Transition Report
66、 2020.We specified in the Charter of the Nomination Committee that,the Nomination Committee should consider the contributions that the candidates can bring to the Board in terms of independence,knowledge,skills,industry experience,education background,gender,age and diversity in the context of the G
67、roups business and development plans when exercising their fiduciary duties,such as review of the structure and composition of the Board,examination of the criteria and procedures for the selection of directors and senior management and search for qualified candidates for directors and senior manage
68、ment.As part of Nomination Committees responsibility,policies and specific rules as mentioned above will be reviewed periodically and revised if necessary.resolutions of the Board and the Groups annual plans and investment programs,formulates specific rules and regulations of the Group,and exercises
69、 other powers and responsibilities granted by the Articles of Association or the Board.We have established a system of policies and rules to support our operations and regulate our daily activities.The above-mentioned system includes over 300 policies,regulations and process guidelines covering R&D,
70、procurement,production,sales,human resources,finance and other areas.4 Rules that have been exempted are not included.2021X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPeng incorporates requirements of compliant operation and expectations into daily opera
71、tions and management of the Group.In the past six years since our inception,we established and have been improving our code of conduct and ethics at the Group level,and have formulated the Employee Code of Conduct,Code of Integrity,Administrative Measures for Conflict of Interest,Measures for Data a
72、nd Information Disclosure and Amended and Restated Statement of Policies Governing Material Non-public Information and the Prevention of Insider Trading,which are applicable to all employees of the Group and have been uploaded to our office system for reference at any time.All employees will be requ
73、ired to receive onboard training on code of conduct and ethics,to stay aware of the Groups basic policies on employee behavior with different types of incentives.In this way,the Group requires its employees to comply with the law and business ethics,and ensures our code of conduct is in place throug
74、hout their employment at XPeng.During the reporting period,we have organized 15 anti-1.2 Code of Conductcorruption and anti-bribery trainings and achieved 7,626 training hours in total.The Group has also established a standardized fraud reporting process,as well as several communication channels for
75、 customers,suppliers,media,investors and employees on the Groups official website,including the fraud reporting mailbox(report_),hotline,WeChat Official Account,to enable external feedback and communication in a timely and effective manner.Investigators in charge will carefully look into complaints
76、and reports,and keep the information of complainants and informants identities strictly confidential.The audit team of Internal Control Department is responsible for gathering and investigating frauds,preparing reports,coordinating the investigation under the supervision of the Audit Committee and t
77、he Board.As part of our due diligence,we include integrity and confidentiality terms in the agreements with our third-party partners and provide them with dedicated whistleblowing channels.This demonstrates our zero tolerance to fraud.We have been a member the Enterprise Anti-Fraud Alliance(EAFA)5 s
78、ince April 2018,and we take initiatives to promptly cease partnership with suppliers who violate the Groups integrity rules and hold them accountable for rectification.Any cases of violation by suppliers will be published to EAFAs supplier information platform accordingly.In 2020,XPeng Inc.joined th
79、e Trust and Integrity Enterprise Alliance(TIEA)6,in an joint effort with other enterprises to combat corruption,fraud,counterfeiting and cybersecurity crimes with internet-related technologies.We are committed to take initiatives to strengthen the anti-bribery control and create an integrated workpl
80、ace.5 EAFA is an alliance co-founded in 2015 together by several Chinese leading enterprises,including Vanke,Alibaba and Sun Yat-sen University.The establishment of the alliance aims to build a resource sharing platform to improve companys anti-fraud capabilities and to create a clean business envir
81、onment.6 TIEA was founded in 2017 by JD Group and other Chinese leading enterprises with Criminal Law Research Center of Renmin University of China.It aims to form a positive cycle of honesty and integrity within the alliance.2223X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N
82、 A N C E R E P O R T1.3.1.Sustainability ManagementThe Board of XPeng assumes overall responsibility for the review and supervision of the Groups sustainable development issues.The Board is responsible for setting the sustainability strategy and reporting to stakeholders.In order to establish a robu
83、st governance structure in line with our goal of sustainable value creation,the Board formed an ESG Committee in August 2021 to assist the Board to monitor the Groups sustainable development and to implement strategies related to sustainability.With the formation of the ESG Committee,the Group aims
84、to establish a four-tier sustainability management structure consisting of the Board,the ESG Committee,the ESG Executive Committee and execution-level ESG-related departments.With this top-down structure aligning both the Boards oversight and managements execution,we will be able to ensure an effici
85、ent decision-making and communication channel to identify the most material ESG issues and incorporate them in the Companys agenda.1.3 Sustainability DevelopmentOver the past year,the world has experienced challenges including the global pandemic,extreme weather such as forest fires and large-scale
86、social unrest activities in different parts of the world.The impacts of such environmental and social events are either acute or chronic,ranging from short-term economic downturn to long-term shifts in how we work,live and do business.These impacts present various risks and opportunities to our busi
87、ness activities.Despite the uncertainty,XPeng will continue to take a long-term horizon to create values for shareholders,customers,employees and the broader community.To achieve this goal,we are committed to uphold XPengs values to refine and explore ways to achieve our mission.XPeng Governance Str
88、uctureShareholders Audit CommitteeCompensation Committee Nomination CommitteeCorporate Governance Committee Board of DirectorsESG CommitteeESG Execution Committee Legal FunctionsInternal Control FunctionsCapital Market&InvestmentProduct R&D FunctionsManufacturing FunctionsBranding FunctionsIT Functi
89、onsHR FunctionsAdministrative FunctionsSales and Services FunctionsFinanceFunctionsSupply ChainFunctions2425X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TIn September 2015,17 SDGs released by UN,which provide guidance on global social,economic and environm
90、ental development from 2015 to 2030,came into force.UNSDGs is a call for global actions to address sustainability challenges.In addition,with Chinese Governments commitment on“Carbon Emission Peak”and“Carbon Neutrality”,we believe that the development of EVs will have a significant potential to driv
91、e contributions to carbon neutrality.The Group actively responds to the SDGs through dynamic identification of the ESG issues that are most relevant to our business.XPeng is dedicated to shaping the sustainable image of Smart EVs with advanced technology and quality products,leading future transport
92、ation of 100%electric,zero-emission,safer and smarter vehicles.Based on identification of the most material SDG aspects to our business and stakeholders,we will continue to enhance our ESG performance in response to stakeholders expectations and supporting our long-term business strategy through sys
93、tems,targets,roadmaps,regular reviews and timely adjustments.1.3.2.Sustainability StrategyAreasSDGsOur RisksOur OpportunitiesOur ActionsBusiness OperationEnvironment ProtectionHiring and EmploymentCommunity Quality of product and service Customer relationship management Information security Intellec
94、tual property rights Supply chain management R&D Manufacturing processes and facilities Transformation to shared services in the automobile industry Policy and regulatory risks Market trends Energy consumption Water pollution Waste management Extreme weather Carbon emission from production processes
95、 Unlawful employment Labor costs Staff welfare Turnover Equal opportunity Occupational health and safety Reputation Public security Intelligent technology Innovation of management Integration of industry resources Improvements in supply chain reliability and capability Human capital empowerment Use
96、of technology tools Multi-channel learning Establishing charity foundation Offering public travel convenience Expanding zero-emission,low-carbon footprint products and services Reducing production cost and our carbon footprint through the use of renewable energy Improvement of environmental protecti
97、on and green technologies Optimization of resource acquisition and allocation Climate-change emergency plans Material reuse Battery recycling Quality management Customer demand study and satisfaction survey Ensuring customers information security Protecting intellectual property rights Strict review
98、 of marketing contents Paying attention to the anti-corruption,environmental and social performance of supply chain Independent R&D and product innovation Developing car sharing business Setting medium and long-term carbon neutrality targets Planning product life cycle assessment Monitoring pollutan
99、t emissions Promoting paperless office Monitoring the use of company vehicles Managing waste classification Constructing green plants Providing equal opportunities Ensuring employee diversity Offering reasonable compensation and benefits Well-designed trainings and promotion systems Protecting occup
100、ational health and safety of employees Enhancing social value of our brand Creating job positions Engaging in public welfare Actively participating in poverty alleviation2627X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPeng actively integrates sustainabi
101、lity management into all aspects of the Groups operations and management.We actively consider stakeholders demands and suggestions in our business,and have developed the stakeholder communication and engagement procedures as demonstrated in the table below.With the establishment of the ESG Committee
102、,we will further improve the regular stakeholder 1.3.3.Stakeholder Communications StakeholdersAgendaCommunication Channels/MethodsCustomers and ConsumersEmployeesInvestorsSuppliersIndustry/Standard AssociationsThe PublicMediaGovernments7 Product quality Service and experience Information security an
103、d privacy protection Remuneration and benefits Occupational health and safety Training and education Diversity and equal opportunities Corporate governance Return on investment Risk management and control Information transparency Supply chain management Cost control Fair competition Product quality
104、and safety Product planning and innovation Pandemic prevention and reaction Poverty alleviation Assistance for the disadvantaged groups Brand reputation Compliant operation Tax payment in accordance with laws Energy conservation and emission reduction Online promotion Offline showcase and promotion
105、activities WeChat Official Account New product release conference Market research Customer satisfaction survey Townhall meeting Employee training General meeting of shareholders Roadshows Regular information disclosure Email and telephone enquiries On-site investigation Supplier meetings and review
106、Supplier contracts and agreements Supplier trainings Industry information exchange and sharing Participation in community projects Public welfare activities Offer job opportunities Press release Media exchange meetings Government-enterprise seminarscommunication to engage stakeholders in reviewing t
107、he current status of the Groups sustainable development,identifying the risks and opportunities that the Group may face in the development process(including climate risk management and target setting),and will take effective measures to respond to the expectations and demands of stakeholders.7 We di
108、d not make any contributions to and spending for political campaigns,political organizations,lobbyists or lobbying organizations,trade associations and other tax-exempt groups.Xpeng Team2829X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TWe recognize the imp
109、ortance of the identification and management of sustainable development issues.Through stakeholder communications and investigations,we collect opinions and feedback from shareholders,governments,employees,customers and other stakeholders to identify important ESG issues.We disclose the most materia
110、l issues identified in this report and will enhance our sustainable management continuously.Review the material issues related to the Groups sustainable development,take into consideration of the stakeholders concerns,conduct benchmarking analysis on the best practices of domestic and global peers i
111、n order to identify the most material issues of the EV industry.Summarize the evaluation criteria of the ESG rating and index in the capital market,such as the criteria of MSCI ESG Rating and the Dow Jones Sustainability Indexes(DJSI),and refer to GRI Standards and HKExs ESG Reporting Guide,in order
112、 to identify the Groups targets and potential risks in the field of sustainable development.Collect opinions from directors,management,employees,customers,investors,partners,media,the public and other stakeholders on the XPengs sustainable development issues in daily operations.We rank the identifie
113、d material issues by two dimensions,i.e.“importance to the companys development”and“importance to stakeholders”based on relative materiality and we engage with the Groups management and external professionals to review the results of materiality assessment.1.3.4.Materiality Assessment1)Identificatio
114、n and management of material issues2)Stakeholder communications3)Ranking of identified material issues4)Materiality Mapping MatrixXPengs Materiality AssessmentImportance to Xpengs Sustainable DevelopmentOccupational Health and SafetyOperationComplianceTalent Attrationand RetentionCustomer Servicesan
115、d CommunicationsProduct Quality and SafetyInformation Securityand Customer PrivacyGreen ProductResource EfficiencyProduct Planningand InnovationSupply ChainManagementLow ImportanceMedium ImportanceHigh ImportanceImportance to Stakeholders3031X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D
116、 G O V E R N A N C E R E P O R TAreaPlanDoCheckAct Safeguard shareholders interest with a stable governance structure and risk management;Adhere to laws®ulations and business ethics to develop a sustainable operation for economic development.Create an exceptional mobility experience via technolog
117、y and innovation;Apply technological breakthroughs in new energy,intelligence,connectivity and shared mobility on consumers products;Set indicators to formulate relevant workplan to provide quality products and excellent services.Support Chinas carbon neutrality goal and global climate change mitiga
118、tion;Obtain green certifications in products,construction and factories;Continuously refine a life-cycle environmental management system to lower energy consumption and pollution.Cultivate employees to support enterprise sustainable development,help employees achieve their goals and protect their in
119、terests;Set a life-cycle plan for XPeng employees and plan for their compensation and benefits,training and development,health and safety,etc.Refine our governance structure&risk management according to listing rules,investors suggestions,and laws and regulations;Implement policies and trainings on
120、compliance,to fulfil our commitment on laws and regulations and business ethics.Invest in various technologies and apply on new products to realize its uses;Refine quality management system and implement various quality assurance and improvement;Obtain quality management certification like ISO 9001,
121、IATF 16949,ISO 26262;Trainings for enhancing service personnel to provide better service;Continuous communication with customers and resolve customer complaints quickly.Develop advanced technologies to provide a variety of high-performance new energy vehicles;Build green factories,upgrade production
122、 process and equipment to lower energy consumption;Upgrade facilities for better treatment on wastewater&air pollutants.Tailor-made trainings for different employees;Improve and safeguard employees benefits and interests;Eliminate and mitigate risks and hazards according to the system of occupationa
123、l health and safety;Communicate with employees via various channels to increase their cohesiveness.Continuous review on the effectiveness of risk management by the Board,management,internal control department.;Listen to regulators,investors and capital markets suggestions.Market reception on new pro
124、ducts to validate the outcome of R&D;Complete trainings on service personnel and handled 100%of customers complaints;Conduct customer satisfaction survey and benchmark with peers.Review sales and market reception of new energy products;Monitor various environmental indicators performance.Check the c
125、ompletion of employee training programs;Conduct employee engagement survey to identify weakness and room for improvement;Review occupational safety indicators performance.Continue to refine governance structure&risk management,and enhance the information transparency to our stakeholders.Optimize pro
126、duct planning and innovation based on market;Enhance measures on quality management to improve quality;Improve based on feedback from complaints and surveys,enhance customers experiences.Swiftly adjust strategy to accommodate market and fulfil strategic goal;Set up specialized task force to accelera
127、te formulation of carbon reduction;Rectification based on the environmental indicators accomplishment.Broaden paths for employees personal development and communication channel to improve their trust in the enterprise.Corporate GovernanceBusiness OperationEnvironment ProtectionHiring and Employment8
128、 Currently,we have just started our explorations in the social welfare area.Referring to the PDCA management model,we aim to provide volunteer services or convenience in the focused contribution areas with the advantage of our brand and products.XPeng is proactively taking social responsibilities an
129、d improving our social values.In light of the findings of the above signification issues,we examined the consistency between the results and the current sustainability plan,further strengthened the management and disclosure of material issues,and made appropriate adjustments to the work plan for the
130、 next year.Meanwhile,in the corporate governance,business operation,environment protection,hiring and employment and community contribution8 areas,we effectively control and manage processes and improve the quality of our work in accordance with the PDCA(i.e.plan,do,check,act)management model in ord
131、er to promote our development through a virtuous circle and meet the demands and expectations of our stakeholders.3435X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R THigh Quality and Innovative Smart EV Products2XPeng adheres to the core principle of“quality
132、 manufacture and ecological operation”,aiming to build high quality smart EVs with“full-stack in-house R&D,continuous innovation”.We intend to offer revolutionary mobility experiences to our consumers.We believe this can be achieved by rapid software innovation and seamless integration with hardware
133、,which enable us to lead the innovation of technologies and provide differentiated Smart EV products to our consumers.In addition to the improvement of the product quality,we also make comprehensive efforts in sales,after-sales and charging services,aiming to provide customers an all rounded experie
134、nce throughout the product life cycle with operation and service.3637X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R T2.1.1.Product Quality ManagementXPeng values quality in our corporate culture and emphasizes the sense of responsibility on quality to all em
135、ployees.Rooted in our constant quest to improve the user experience,we aim to build safe and quality smart electric vehicles,equipped with global leading advanced driver-assistance software,hardware and services.2.1 Product Quality and SafetyQuality ManagementSystemQuality System EvaluationQuality O
136、bjective ManagementProduction Preparation ManagementProduction Process ManagementAfter-sales Service ManagementComponents Quality Management Formulate the Quality Management System Manual in strict accordance with the National Standard of the Peoples Republic of China-Quality Management Systems Requ
137、irements,establishing a quality management system covering the entire process and value chain from parts procurement,new vehicle development,manufacturing to marketing.Regularly review the Groups quality system in accordance with the Management Review Procedures of the Group to optimize our manageme
138、nt methods in a timely manner,and continuously improve our product quality.Set up quality objectives at various levels in accordance with the Quality Objective Management Procedures of the Group.The Quality Department of the Automotive Technology Centre is responsible for breaking down and managing
139、the quality objectives and establishing the quality performance evaluation system.Ensure the vehicle development meets the expected schedule,quality and cost in accordance with the Vehicle Design and Development Control Procedures;carry out process development and ensure new vehicle quality maturity
140、 based on the New Vehicle Production Preparation Management,standardizing production preparation management and improving the efficiency and effectiveness of production.Standardize management on vehicle production process in accordance with the Production Process Management Procedures of the Group t
141、o control the quality during the production process and ensure mass production quality.Provide customer service in accordance with the After-sales Service Management Procedures and Customer Complaint Handling Procedures of the Group,and quickly respond to customers comments and suggestions.Manage an
142、d control the quality of suppliers parts and components in accordance with the Management Measures for Approval of Production Parts of the Group.XPeng Quality Management System3839X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TEstablishing Quality System Ma
143、nagementImproving the Customers Service ProcessOptimising Product Development ProcessEnhancing Supply Chain ManagementRaising Quality Inspection StandardsThrough establishing a closed-loop quality management system and periodic review mechanism,we have optimized quality control over R&D,manufacturin
144、g,supply chain and after-sales market.Given the connectivity features of smart EVs,XPeng has been enhancing the smartification and the driving quality of our production vehicles.In addition,XPeng also spares efforts on improving the quality of suppliers and adopts reasonable suggestions from custome
145、rs to make our products even smarter and more reliable.In 2020,in line with the Groups quality control policy and business strategy,we continuously improved our product competitiveness and service capabilities,effectively operated and continuously improved our quality management system to enhance pr
146、oduct quality and customer satisfaction.We set up the Quality Management Center to release annual quality objectives at the beginning of each year,and release project quality objectives at the conceptual stage of project development.We develop quality objectives in line with the SMART principles(Spe
147、cific,Measurable,Attainable,Relevant and Time-bound)”,and delegate these objectives to different business units and processes.We also continuously track,analyze and monitor the implementation to improve quality performance.Set up quality system management for Zhaoqing Manufacturing Base,and certify
148、the entire process,including the R&D quality control,production process,and sales services.Objectives directly related to vehicle quality or customer satisfactionProduct quality objectives directly related to process control resultsQuality objectives on process control by each centre/department/unit
149、Improve the collection and working process,build a complete recall mechanism and a sound customer complaint system;rapid response and follow up on customer complaints on Xpeng G3.Promote the mass production of XPeng new model P7,optimise and improve the development process of new models,prevent exis
150、ting problems from getting into the development of new models,strengthen design verification and road simulation tests,so as to expose problems in advance and get timely improvement.Optimise and improve quality control over the supply chain,strengthen supplier management for mass-produced models;dri
151、ve the quality maturity of new models of suppliers to ensure stable quality of new models of suppliers.Establish and improve the quality assurance system of Zhaoqing Manufacturing Base,implement process quality supervision and control over the five major workshops;set process quality indicators and
152、quality threshold,formulate special measures for improvement;and establish complete vehicle quality inspection standards to ensure the delivery quality of XPeng P7.XPengs Key Measures for Product Quality Management in 2020XPeng Three-tiers Quality Objective SystemXpeng Five Parts of Product Quality
153、ManagementTier-1 Quality ObjectivesTier-2 Quality ObjectivesTier-3 Quality ObjectivesR&D QualitySupply Chain QualitySystem QualityManufacturing QualityMarketing Quality XPeng P5 Test4041X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R T4243X P E N G I N C.E N
154、V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TAt present,XPengs in-house quality management system,covering R&D,manufacturing,sales and services,has passed the IATF 16949(Automotive Quality Management System Standard)and obtained the certificate of ISO 9001:2015(Quality Manag
155、ement System).XPeng also develops and verifies key components in accordance with the functional and safety requirements of ISO 26262 for road vehicles.XPeng Quality Management System CertificationXpeng P7 Top ViewXpeng P7 InteriorISO 9001:2015Quality Management SystemIATF 16949Automotive Quality Man
156、agement System StandardISO 26262Road Vehicles-Functional Safety2.1.2.Product Quality AssuranceXPeng conducts product quality assurance in accordance with the requirements of relevant laws,regulations and rules of the Peoples Republic of China,guaranteeing that the models being sold meet the requirem
157、ents of national mandatory standards,and are consistent with the declaration information of the Announcement of the Central Peoples Government of the Peoples Republic of China,the Catalogue of New Energy Vehicle Models Recommended for Promotion and Application,and the Catalogue of New Energy Vehicle
158、 Models Exempted from Vehicle Purchase Tax.We have established an integrated after-sales service,emergency response system,power battery recycling and product quality and safety responsibility program to ensure that we comply with relevant laws and regulations within the jurisdictions of our operati
159、ons.XPeng offers competitive warranty terms for different models,covering vehicle repair,replacement and refund,which meet the required standards of product failure warranty services stipulated by laws and regulations.We annually make provisions to product warranty by referencing to the sales volume
160、 and the expected unit costs for warranty.As of December 31,2020,we had product warranty provisions of RMB111.35 million(USD 17.1 million).Since the implementation of the Regulations of the Peoples Republic of China on the Recall of Defective Automobile Products in 2004,XPeng has fully implemented t
161、he automobile recall mechanism.To protect consumers rights and interests,we have been strictly following the Letter of Commitment for After-sales Service of Vehicles and Power System that we drafted.In the event of safety-related technical problems,we will analyze the cause of the incident through t
162、echnical support,and report the incident in accordance with the requirements of relevant government entities;if a recall is required,our internal departments will work together to suspend the sales or delivery of vehicles with found but yet to be eliminated defects;after the recall,XPeng will provid
163、e a summary report to facilitate continuous quality improvement.During the reporting period,XPeng had no incidents related to product recalls.In order to realize the goal of“building first class smart EVs shaping mobility experience of the future”,XPeng identified three pillars of quality control,i.
164、e.quality design&development,quality products and quality services and focuses on developing four core capabilities,i.e.control over software quality,reliability management of batteries,motors and electronic control,lean production,and supply chain quality.We also plan to improve management from org
165、anization,capability,process,system and culture,strengthen comprehensive and efficient quality control.We believe quality and execution of it is the key to deliver internationally renowned smart,reliable and quality products.The result of the 2021 JD Power China New Energy Vehicle Initial Quality St
166、udy(NEV-IQS)proves our efforts in upholding quality.As mentioned,Xpengs G3 was selected by consumers as the best compact NEV in terms of quality and ranked first in consumer satisfaction on driving experience,infotainment systems as well as seats.4445X P E N G I N C.E N V I R O N M E N TA L,S O C I
167、A L A N D G O V E R N A N C E R E P O R T2.1.3.Product SafetyXPeng has established a New Energy Vehicle(NEV)corporate monitoring platform in accordance with GB/T 32960-2016 Technical Specifications of Remote Service and Management System for Electric Vehicles.The platform integrates functions such a
168、s fault monitoring,data monitoring and remote diagnosis and enables real-time monitoring on the vehicle,power battery,driving motor,vehicle failure,etc.The platform also passes the testing by Chinas regulatory platform and has obtained the conformity report from the National Monitoring and Managemen
169、t Platform for New Energy Vehicles.In order to ensure the safe operation of vehicles,XPeng has produced the Management Measures for Fault Alert Handling of Vehicle Management Platforms to monitor vehicle faults in real time.When there is a fault,the monitoring platform will automatically send the in
170、formation to the customer service center,and the customer service staff and after-sales technicians will address it in a timely manner.XPeng always utilizes the latest safety protection technology and safety products,and continues to fulfil its commitment to build the safest vehicles.The batteries o
171、f XPeng P7 and G3 have passed 17 rigorous inspections,out-performing national standards.Dustproof and waterproof reach the highest level of IP68,where the battery pack can still work normally after being immersed in 1m deep water for 48 hours.In 2020,XPeng dismantled and analyzed an XPeng G3 after d
172、riving for a mileage up to 150,000 kilometers and found that the vehicle remained satisfactory in terms of passive safety protection,product quality,vehicle durability and reliability.Vehicle Body Safety Assessment for XPeng G3 and XPeng P7Battery Safety Outperforms the International StandardsIn-dep
173、th Research on the Durability of VehiclesXPeng P7 Leads the Industry with the first i-VISTA 5-star Smart Car RatingXPengs G3 and P7 received five stars with a comprehensive score of 92.2%,89.4%respectively in the crash and safety test of China New Car Assessment Program(C-NCAP),while XpengsP7 scored
174、 98.51%in active safety,the highest score for electric vehicles so far.In addition,XPeng G3s received 4“excellent”and 2“good”in China Insurance Automotive Safety Index(C-IASI).According to the i-VISTA(Intelligent Vehicle Integrated Systems Test Area)test of the first batch of intelligent vehicles of
175、 2021,the XPeng P7 became the first vehicle to receive the 5-star rating from the i-VISTA intelligent vehicle testing platform in China.The P7 achieved“Excellent”rating from the i-VISTA in smart safety.The car also obtained full marks in active safety technologies,such as AEB(Autonomous Emergency Br
176、aking),LDW(Lane Departure Warning)and RCW(Rear Collision Warning),bringing consumers safer and smarter travel experience.XPeng G3 Receives C-NCAP Five-StarXPeng P7 Receives i-VISTA Five-star4647X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R T2.1.4.Production
177、 Safety ManagementIn order to strengthen the production safety management of XPeng and effectively prevent and control production safety and occupational hazards and accidents,in strict compliance with the Production Safety Law of the Peoples Republic of China,Fire Control Law of the Peoples Republi
178、c of China,Law of the Peoples Republic of China on Prevention and Control of Occupational Diseases and GB/T33000 Guideline of China Occupational Safety and Health Management System,the Group has set up a special safety management office to organize and coordinate safety management,and formulated the
179、 Production Safety Management Measures,which is applicable to three major production safety areas,including production safety,vehicle driving safety and information safety.A safety and health committee was established.One or two meetings were organized every year.The President and Senior Vice Presid
180、ent of the Company serve as the directors of the safety and health committee,they are responsible for reviewing and making decisions on safety and health strategies and other major related issues.In addition,we have developed the production safety responsibility system covering all departments and a
181、ll positions following the principles of“one position with dual responsibilities”and“territorial management”,which specifies the production safety responsibilities and assessment standards for each company member.The safety management office has formulated a five-year safety plan and an annual safet
182、y activity plan,and delegate specific responsibilities to implement and report the plans to corresponding business units.We have established a sound production safety education and training system,conducting safety education and training for employees in various forms to ensure they are equipped wit
183、h necessary safety capabilities.Employees who have not passed safety education and training are not allowed to onboard.In addition,in order to implement the principle of“safety first,one-vote veto policy against safety incidents”,we have also formulated the Production Safety Reward and Punishment Sy
184、stem for supervision and implementation,and conducted production safety assessments for all business units,in an effort to achieve zero production safety accident throughout the year.Safety Feature4849X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPeng is
185、committed to creating a safe,comfortable and transformational mobility experience through business development driven by innovative technology and quality production under strict control.XPeng has currently launched three smart electric vehicles,and will continue to accelerate product development an
186、d expand our product portfolio.Our Vehicle Design and Development Control Process defines 15 milestone stages for vehicle design and development.We have established a product pre-research process to demonstrate the definition,competitiveness,and feasibility of our new products from five perspectives
187、:market,users,competition,In addition to robust product planning and development systems,XPeng also has a large R&D team,which equips us with best-in-class innovation capabilities and forms our core competitiveness.As of March 31,2021,our group had 2,440 employees in China and the United States from
188、 research and development team,of which 62.1%,16.3%and 21.5%were on automotive design and engineering,advanced driver-assistance and intelligent operating system,respectively.For the year ended December 31,2020,R&D expenses were RMB 1,725 million.2.2.1.Product Development and Ecosystem2.2 Product Pl
189、anning and InnovationThe 10,000th G3 and P7 Rolled OutXPILOT2.5 ADAS,Xmart OS in-car intelligent system,dynamic design,C-NCAP five-star safety standards,super charging.SEPA intelligent platform,XPILOT 3.0 ADAS,intelligent cockpit,Xmart OS in-car system,concert hall on the move,advanced sport sedan c
190、urve design,NEDC 706km super-long range,cage-shaped vehicle body structure,wing door design.XPILOT 3.5 ADAS,dual LiDAR,Xmart OS 3.0 in-car system,customized third space for XPeng owners,X Robot Face dynamic intelligent aesthetics design,X-Safety carefree safety,X-HP practical endurance.XPeng G3*9XPe
191、ng P7*XPeng P5*technology,and resources.We conduct internal discussions every year to determine the product portfolio and the product launch time in the next 5 to 10 years through product spectrum management and provide guidance on our future product development.On October 20,2020,the 10,000th XPeng
192、 P7 officially rolled off the assembly line,setting the fastest rolled out record among the emerging NEV makers.9 *Vehicle features might vary from version to version.5051X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TWith its strategic positioning of“Smart
193、 EVs Tailored for the China Market”,XPeng has been producing popular smart EVs for Chinese consumers via the innovation of ADAS,connectivity and core vehicle systems.Now,XPeng has become one of the top players in ADAS.Our Smart EVs offer impressive performance,attractive design,and a fun driving exp
194、erience.Our in-house engineering know-how and close collaboration with various business partners enable our products to achieve high technical 2.2.2.Product Innovation ManagementXPeng LiDARAI Voice AssistantXPeng Products R&D and Innovations in 2020goals in various areas,such as safety,reliability,r
195、ange,vehicle dynamics,as well as noise,vibration and harshness.We design and develop our own software,data and core hardware technologies,and we also design powertrain and E/E architecture in-house,which we regard as our core competency.In 2020,XPeng has been constantly innovating its ADAS and in-ca
196、r intelligent operating system to create innovative mobility experience for consumers:The global mass production model-XPeng P5 is the first mass production model to be equipped with LiDAR.With the 150-degree lateral front vision,centimetre-level positioning accuracy with a maximum detection range o
197、f 150 metres,the angular resolution of 0.16 degrees and higher spatial resolution,XPeng P5 can better detect pedestrians and obstacles on the road,irrespective of ambient light.XPeng P5 is set with up to 32 perceptual sensors,integrating vision,radar and high-precision positioning units Global Navig
198、ation Satellite System(GNSS)and Inertial Measurement Unit(IMU)for environment perception,and showing stronger perception ability,which is more suitable for Chinas complicated road conditions.Our AI voice assistant is capable of supporting natural and continuous dialogs without having to be activated
199、 repeatedly.We have developed natural language processing and natural language understanding capabilities based on deep-learning neural networks,which can identify keywords,categorize text and understand semantics.In addition,the AI voice assistant can focus on instructions from one person without b
200、eing distracted by the voice from others in the vehicle,based on our deep-learning neural network technology,which can dynamically reduce semantic noises in the vehicle.Leveraging our full-duplex concurrent voice streaming technology,our A I voice assistant currently can receive and execute as many
201、as 10 requests in only 25 seconds.Furthermore,it can execute requests covering a broad range of scenarios.Advanced Driver-Assistance TechnologiesAI Voice Assistant5253X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TDigital Car KeyIntelligent Third SpaceIntel
202、ligent HardwareLeveraging our in-car app store,we have built a broader ecosystem to better serve our customers.The in-car app store offers a wide selection of apps,including music,audio books,games and video ones,thereby making the in-car experience more enjoyable.To build our smart connectivity eco
203、system,we have also opened certain vehicle hardware functions to third-party apps.XPeng P5 develops a number of intelligent hardwares compatible with the vehicles:drones,smart car air freshers,car refrigerators,remote-controlled and portable 12V power supply,etc.,bringing more possibilities to smart
204、 life on the road.We have developed two types of digital car keys for the convenience of our customers.First,our XPeng mobile app offers a car key function by utilizing Bluetooth.Secondly,through collaboration with third parties,we have enabled car key functions on certain third-party devices equipp
205、ed with NFC capabilities.The car in the future is no longer just a means of transportation,but a mobile and intelligent third space,to satisfy more different needs of users.Based on the user-centred scenario,we have developed X-sleep(smart sleep system),X-play(movie-watching,games,singing,etc.),X-li
206、fe(office and life)and other modes and corresponding product packages,which provides better user experience.Ecosystem for Third-party Apps and ServiceAIoT Hardware EcosystemDigital Car KeysScenario Planning for Intelligent Third Space,Configuration and Development of In-car ProductsXPeng will contin
207、uously invest in smart electric vehicles,and explore the mainstream market segments of passenger vehicles,sedan and SUV,providing users with smart electric vehicle products for various living and working scenarios.5455X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E
208、 P O R TIn order to establish a sound intellectual property protection system,encourage corporate inventions and creations,protect the companys own intellectual property rights,resist unfair competition,and protect ourselves from infringement and improper use of third-party intellectual property rig
209、hts,XPeng established and implemented the Intellectual Property Protection Rules and Intellectual Property Management Measures.Meanwhile,in order to promote the companys technological innovation,strengthen the companys management and protection of innovation achievements,and establish an effective c
210、ompany patent management system,we followed the Patent Law of the Peoples Republic of China and the Regulations for the Implementation of the Patent Law of the Peoples Republic of China and formulated and implemented the Patent Administrative Measures.As of March 31,2021,we had 759 patents(including
211、 202 invention Our procurement and supply chain department,technical department,quality center,project management department and other departments jointly further shortlist the qualified suppliers.The procurement and supply chain department organizes on-site investigations of the suppliers conducted
212、 by the quality department and the technical department to conduct,and arranges a meeting to determine the supplier selection plan.For the selection of suppliers,we promise that all cooperating suppliers must strictly comply with the national regulations on employee occupational health and business
213、ethics.We also comprehensively consider the suppliers quality level,delivery capability,price level,technical capabilities,support services,human resources,reputation,business ethics track record,and existing cooperation status;for supplier access standards and qualification requirements,we require
214、our suppliers to be qualified for IATF 16949/ISO 9001 or other equivalent certifications.Meanwhile,we will prioritize the cooperation with leading domestic and international suppliers in the passenger vehicle sector,and uphold strict standards on technology,quality,strategic cooperation,cost reducti
215、on and order delivery,to ensure that we work with the best suppliers who share our sustainable development vision.For suppliers who cooperate with us for the first time,we require them to fill in the“Supplier Basic 2.2.3.Intellectual Property Managementpatents),1,375 pending patent applications,504
216、registered trademarks and 116 pending trademark applications in China and certain other jurisdictions.Furthermore,we have confidentiality and proprietary rights agreements with our employees,and have due diligence questionnaires for prospective employees to assess the risks of potential disputes ari
217、sing from hiring employees of our competitors.We regularly monitor the status of intellectual property rights of our products under development to avoid infringement.In addition,we include contract clauses relating to the ownership and protection of intellectual property in each of our research and
218、development agreements with business partners.We also require our business partners to avoid infringement of intellectual property rights of other third parties.During the operation,XPeng maintains close cooperation with partners to promote the coordinated development of the industrys value chain an
219、d achieve synergies within all parties.In compliance with the Law of the Peoples Republic of China on Tenders and Bids,we have established a supplier management system to promote fair and open procurement practices.We have formulated and implemented multiple internal management policies,including th
220、e Supplier Selection and Management Measures,Procurement Control Process,and Compliance Management on Prohibited Substances and Recycling.This enables us to implement closed-loop management processes,including supplier sourcing and pre-selection,supplier site inspection,supplier selection and design
221、ation,agreement signing,component product development/integrated procurement design phase,purchase order release,payment processing,supplier list management,supplier performance evaluation and supplier information change management.These processes enhance the quality control within our supply chain
222、and ensure that we select the most qualified suppliers.As of December 31,2020,among the Groups more than 300 suppliers in the procurement of components,which are all located in mainland China.2.3.1.Supplier Selection2.3 Supply Chain ManagementInformation Survey Form”.To improve the cost effectivenes
223、s and manage the supply chain risk,we are aiming to localize our supply chain where practicable and thus a majority of our components are sourced and purchased in China.XPeng Assembly WorkshopSupplier Site Inspection5859X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R
224、 E P O R TFor parts and components procurement,we will evaluate supplier performance from three aspects,i.e.quality,business terms,and delivery.The performance evaluation cycle is divided into two categories:monthly performance and annual performance.For comprehensive procurement,we will factor in t
225、he progress of each project in our evaluation and rate suppliers after project delivery.For marketing/administrative procurement,we conduct performance evaluations on suppliers every six months based on project progress.In addition,to establish a sustainable supply chain,we review suppliers regularl
226、y by means of process In 2020,in order to help suppliers better understand the quality management process and requirements of XPeng for new models and mass-produced parts,we carried out a series of supplier trainings for 100%tier 1 suppliers,including trainings on APQP(Advanced Product Quality Plann
227、ing)promotion,29 quality assurance methods,OTS(Off Tooling Samples)/PPAP(Production Part Approval Process)authentication process,error-proofing,4M(Man,Machine,Method,Material)change management,historical defect verification,promotion of key management projects,5 Principles/8D(Eight Disciplines Probl
228、em Solving)problem solving,variability management,etc.In the future,the procurement and supply chain department will strive to implement more effective measures of supply chain management.2.3.2.Supplier Performance Evaluation2.3.3.Supplier TrainingXPeng adheres to the after-sales service concept of“
229、friendly service and comfortable experience”,attaches great importance to quality control and comprehensive after-sales service management system,and has sophisticated service standards and process systems in place to offer all-rounded and diversified after-sales service,to improve customer satisfac
230、tion.As of December 31,2020,XPeng operated 54 services stores in 43 cities.To bring the premium“XPeng Club+”service experience to every consumer,XPeng Service Centre has developed the Service Operation Manual to standardize and provide guidelines to after-sales service operations.2.4 Customer Servic
231、e and CommunicationXPeng Supply Chain Management Sustainability KPIsXPeng Guiding principles of Service Operation ManualSupplier TrainingCoverage&NumbersSupplier AuditCoverage&NumbersPercentage of supplier using environmentally friendly materials and recycled packaging materialsOur key activities wi
232、ll include separating the powertrain procurement and electrical equipment procurement,extending the supply chain management,sourcing key products from tier 2 and tier 3 suppliers,and tapping into potential risks for prevention and control in advance.We will also adopt specialized classification of p
233、roducts by their materials and manufacturing features,shifting from previous generic classification to facilitate centralized management based on material and manufacturing features,and gather resources for the purpose of quality improvement and cost control.Meanwhile,we will also focus on the recru
234、itment and training of international talents,and strengthen operation capabilities to prepare for international business development and multi-base production.In line with the characteristics of the XPeng Motors Service Center,service standards and operation procedures are tailored to effectively gu
235、arantee the consistency of user experience.Service operation solutions are formulated and implemented based on the latest situation of the Xpeng Motors Service Center,which can enhance service operational efficiency and reduce operational risk.Management experience of outstanding stores in the autom
236、otive market is gathered to give high-level management guidance to the Centers management team.Improving User Service ExperienceEnhancing Operation EfficiencyUpgrading Management Levelreview,product review,special review,spot check,technical review,to improve suppliers quality assurance capabilities
237、 and ensure consistent product quality.We have set three sustainability related KPIs for our supply chain management and are aiming for a 100%coverage for our tier 1 suppliers by 2021.6061X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPeng Service Center i
238、s equipped with intelligent customer service robots and offers 24/7 comprehensive vehicle troubleshooting service in response to consumers demand with timely all-rounded support.We strive to deliver XPeng owners a smooth and carefree user experience and continuously promote customers mobility experi
239、ence with our intelligent services including remote diagnosis and smart claim settlement”.We address customers concerns with value-added services centering on customer welfare,including ultra-long vehicle warranty and domestic roadside assistance services for unlimited times and mileage.To timely re
240、spond to customers requests,properly handle customer complaints,and enhance customer satisfaction and loyalty,the Group has formulated the Management Procedures/Measures for Customer Complaint Handling and Letter of Commitment for the After-sales Services of Vehicles and Power Systems.We follow the
241、principles of“resolution at the first time”and“quick response”for simple online complaints,and adopt classified resolutions for offline complaints that require support from other departments based on our assessment of severity and urgency of such complaints.We aim to solve customers problems efficie
242、ntly and continuously deliver our promise to customers.XPeng Service Center collects customer satisfaction data from after-sales stores on a daily basis and aggregates monitoring data and analysis in weekly and monthly reports to enhance customer satisfaction.In our 2020 customer satisfaction survey
243、,customers responding to the survey accounted for 31%of all XPengs customers,with a satisfaction rate of 96%.In 2021,in response to customers feedback,we adopt an online evaluation method,we refine the rules for customer satisfaction survey,i.e.roll out a 5-second instant evaluation to encourage par
244、ticipation,and set 93%as the annual target for rate of CSI(Customer Satisfaction Index)5-star rating.2.4.1.Customer Complaint Management2.4.2.Customer Satisfaction Management%of satisfied respondents out of total number of respondents to the surveyN/AFY 2018FY 2019FY 2020Target forFY 2020N/A84%25%96
245、%31%95%30%of customers/consumers surveyedXPeng Service Center6263X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPeng has always pursued to establish a virtuous mechanism to interact and communicate with the owners of Xpeng vehicles.We have established XPen
246、g Club to serve as the first line of contact with customers.Staff from the Customer Relations Department are active in the communities as well as various XPeng customer groups and work cohesively to maintain trusted relationship with XPeng owners online and offline through listening to their feedbac
247、k and communicating with them.Our Customer Service team aims to serve as a channel between our company and users and enable smooth communication,mutual growth and success.We also organize diverse customer engagement activities to strengthen customer satisfaction and loyalty,including X-MOMENT,XPeng
248、Club and XPeng Owners Day.On July 17,2021,a sudden heavy rainfall occurred in Henan.XPeng quickly issued an announcement and organized nation-wide resources to fully carry out emergency and rescue services for the disaster-stricken area in Henan.XPeng strives to provide effective help to customers u
249、nder emergency situation and provide support to the front line.In 2020,XPeng held 20 meetings of medium to large scale to celebrate the“get-together of XPeng owners”and to demonstrate the“XPeng-owners-centered”concept.These activities were widely recognized with over 1,000 customers participating.To
250、 show its“sincere love for customers”,XPeng celebrates the 10th of every month as“XPeng Owners Day”,carrying out customer care activities with various themes such as“Free Masks”,“Assisting Farmers”,“Customized P7 Model”,etc.During the reporting period,11 sessions of“XPeng Owners Day”were held with 8
251、6,000 participants,equivalent to 93%of owners.XPeng institutes a coordinated operation mechanism of headquarters-region-store and draws on stores,the smallest operating unit,to reach out to customers and enhance customer relationship.During the reporting period,167 stores organized 758 owner activit
252、ies in total,with 15,200 participants and a 5-star rate of 96.2%.2.4.3.Shaping the XPeng Owner Culture2.4.4.Emergency Service“X-MOMENT”in 20 CitiesCustomer Care on“XPeng Owners Day”Extensive Store Network Across the NationRescue ServicesEmergency SupportCharging TroubleshootingEmergency rescue:arran
253、ge rescue vehicles around Zhengzhou to participate in the rescue,and notify local stores in Zhengzhou to assist customers in carrying out trailer services;Spare parts support:increase the spare parts support for the Zhengzhou central spare parts warehouse,and try to shorten the follow-up maintenance
254、 time;Transport service:provide free transport service to car owners whose vehicles were damaged in the disaster in the form of taxi vouchers;Green service channel of insurance claims:collaborate with Insurance Companies to provide green claims service guarantee for Xpeng vehicle owners.7x24 hours s
255、upport:the stores and service teams in Zhengzhou area will be on standby 724 hours to provide car owners with services within their capabilities;Emergency response suggestions and reminders:emergency inquiries were pushed forward to car owners and communities through service SMS and XPeng APP during
256、 the disaster;Community support:XPeng community,groups and official channels published the latest disaster announcements in real time,so that XPeng vehicle owners can get the latest news.The charging operation team conducted a comprehensive overhaul of home charging piles and self-operated charging
257、stations,eliminating risks and restoring services.XPeng APP will also update the operation status of all charging stations in a timely manner.6465X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TThe global regulatory development regarding data security,e.g.th
258、e launch and adoption of the Personal Information Security Regulations and breakthroughs in new technologies such as 5th Generation Mobile Communication Technology(5G),Internet of Things(IoT),Artificial Intelligence(AI),Big Data create new challenges for data security and privacy protection.Data gov
259、ernance becomes a key to secure confidentiality,completion and usefulness of data.In providing products and services to customers,XPeng considers data security and privacy as our utmost priority in delivering our products and services to customers.Since the delivery of XPeng vehicles until the end o
260、f the reporting period,there were no incidents related to information security leakage or other cybersecurity violations.We are dedicated to safeguarding data security at each stage of our product and service delivery to meet customers expectations.We have launched our Privacy Policies based on the
261、following principles:purpose;customer consent;data restriction;openness and transparency;data security;data ownership,etc.In addition,we pledge to take proper measures to protect customers personal information in line with established safety standards of the industry,to prevent unauthorized access,u
262、nauthorized public disclosure,unauthorized use,modification,damage or loss of data.We provide employees with data privacy-related trainings and require employees to report any data security breaches.Since the delivery of XPeng vehicles to the end of the reporting period,we did not receive any compla
263、ints in relation to violation of customers privacy from the customers or the regulators.In compliance with ISO27001:2013 Information Security Management Systems,we build our Information Security Management System 2.5 Information Security and Privacy Protection(ISMS),which enhances the capability of
264、privacy protection and information security governance in terms of organizational support,process standardization,technology application,and safety operation.We are expecting ISO 27001 Information Security Management System certification and ISO 27701 Privacy Information Management System certificat
265、ion in late 2021.We set up the Data Compliance Committee,which is chaired by the President,and the committee is dedicated to leading our data security exploration.We also appointed professional legal privacy compliance team,IoT security team,information and technology security,privacy and security s
266、pecialists to implement the committees data compliance strategy at execution level.Meanwhile,specific privacy compliance and information security protection are carried out by professional legal privacy compliance team,IoT security team,information and technology security,privacy and security specia
267、lists.With regard to personal data protection,we strictly abide by the Personal Information Security Regulations,the Measures on Data Disclosure Management.We always follow the privacy compliance requirements throughout the entire development process,and implement the“privacy compliance development
268、guidelines”.We periodically evaluate our privacy compliance security,invite specialists to assess our privacy compliance security,and continuously cross-check our monitoring systems containing personal data.In 2020,we performed the“Special Review on Data Access Rights”on systems containing personal
269、data to ensure compliance with laws,regulations,security requirements of privacy protection throughout the life cycle of personal data.In 2021,we will continue to carry out the evaluation of crucial systems such as the National Cybersecurity Level Protection evaluation.Data Compliance CommitteeOvers
270、eas Data Compliance Team Data Compliance Working Team Mutual cooperationReport upwardReport upwardDecision downwardDecision downwardXPeng Data Compliance Committee Organizational Structure6667X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TWe have disciplina
271、ry measures against any department or employees intentional misconduct or negligence that violates the principles,regulations on data disclosure in the Measures on Data Disclosure Management,relevant laws or regulations.We attach great importance to improving information security management and prom
272、oting awareness of information security among employees.In 2020,we conducted online and offline information security trainings for all employees,including 8 offline sessions,covering 10 core departments.Throughout our daily operations,our colleagues are also required to increase their awareness of d
273、ata security through examinations,sign confidentiality agreements,and properly handle the disposal of confidential assets.During our cooperation with the third parties,we also sign confidentiality agreements with them and evaluate their security level,clarifying confidential information,obligations
274、and liability for breach of contract,to ensure that both parties confidential information and intellectual property are properly protected,laying the foundation for long-term cooperation.6869X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TEco-friendly Operat
275、ion and Environmental Protection StrategyXPeng has integrated environmental protection into all our business aspects,including construction,production,operation and daily administration.We implement the concept of“environmental protection and resource-saving”.XPeng strictly complies with laws and re
276、gulations of the countries and regions where it operates,including the Environmental Protection Law of the Peoples Republic of China,the Law of the Peoples Republic of China on the Prevention and Control of Air Pollution,and the Law of the Peoples Republic of China on the Prevention and Control of S
277、oil Pollution.We are committed to making positive changes to promote green sustainable development and reduce the operation and production impact on the environment.7071X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TIn accordance with laws and regulations,s
278、uch as the Environmental Protection Law of the Peoples Republic of China,the Law of the Peoples Republic of China on the Prevention and Control of Air Pollution,the Law of the Peoples Republic of China on Prevention and Control of Water Pollution,the Law of the Peoples Republic of China on the Preve
279、ntion and Control of Solid Waste Pollution,the National Catalogue of Hazardous Wastes,the Law of the Peoples Republic of China on Environmental Impact Assessment,and the Law of the Peoples Republic of China on the Prevention and Control of Environmental Noise Pollution,XPeng establishes and implemen
280、ts the Environmental Protection Management Procedures,the Emergency Plan for Environmental Pollution Incidents,the Procedures for Control and Management of Sewage Pollution,the Procedures for Control and Management of Hazardous Wastes,the Regulations for Management of General Wastes,the Procedures f
281、or Control and Management of Exhaust Gas Pollution,the Procedures for Control and Management of Noise Pollution,the Environmental Monitoring In light of the actual situation,we have set up an Environmental Emergency Response Team to strengthen the prevention,management and quick and effective treatm
282、ent of sudden environmental pollution accidents.We conscientiously implement the policies of“Environmental Impact Assessment on new,renovated and expanded projects”and“Three Simultaneities”,meaning that the pollution prevention and control measures should be designed,constructed and operate in sync
283、with the main part of the project.We invest in environmental governance for optimization and improvement in processes,raw and auxiliary materials,equipment,facilities and other source aspects;We focus on equipment operation,abnormal handling,process supervision,etc.;We standardize our equipment and
284、facility operation management and improve the level of“Three Wastes”management.We regulate the waste management in our manufacturing bases,ensure the safety of the Groups property,strengthen waste recycling and disposal process,rationally use existing resources,enhance management,turn waste into res
285、ources,and prevent waste loss.We initiate and improve the environmental and occupational health and safety management system,safeguard the environmental and occupational health and safety in the Groups office and production areas,and improve our green manufacturing capability.We organize internal pr
286、omotion and training,as well as annual emergency drills and assessments to hoist the Groups ability to respond to environmental incidents and effectively prevent and control the occurrence of environmental incidents.To effectively fulfil environmental protection obligations,we act on our fiduciary d
287、uties and welcome public supervision.We regularly commission qualified third parties to monitor wastewater,waste gas,and groundwater.The monitoring results are all up to standards.During the past three fiscal years we have not paid any significant fines(USD$10,000)related to environmental or ecologi
288、cal issues.3.1 Environmental Management Systemand Management Procedures,the Environmental Protection Facilities Management Procedures,the Environmental Factors Identification and Evaluation Management Procedures,the Environmental and Occupational Health and Safety Management Manual.We standardize th
289、e management of environmental impact including the management of the Groups“Three Wastes”(solid wastes,waste gas,and wastewater)and noise,identify and evaluate various environmental factors to provide a basis for determining the goals and metrics of significant environmental factors,clarify the divi
290、sion of responsibilities of each department,safeguard the occupational environmental safety for employees,and actively promote resource conservation measures.P5 Test Drive Event7273X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TXPeng adheres to the corporat
291、e culture of quality and efficiency,innovatively adopts the core concept of X-SEG(Smart,Efficiency and Green),takes the guiding principles of“Put compliance and safety first;Keep pollution and contamination the lowest;Keep improvement and enhancement uninterrupted”,establishes and achieves environme
292、ntal goals,builds and operates green factories,as well as initiates and improves the environmental occupational health and safety management system for the continuous improvement of green manufacturing level.3.2 Eco-friendly OperationStarting from the design and planning stage of our manufacturing p
293、lants,we practice the strategy of“environmental protection and energy conservation”and deploy energy-using products in conformity with the standards of“Government Procurement List of Energy-saving Products”issued by the Ministry of Finance of the Peoples Republic of China and the National Developmen
294、t and Reform Commission of the Peoples Republic of China.For instance,we adopt smart LED,electric machines with energy efficiency grade 210,office appliances with energy efficiency grade 1,amorphous metal transformer,and environmental-friendly refrigerants.The integrated LED light boxes that we inst
295、alled for assembly line are 70%more energy efficient than fluorescent lights in traditional automobile factories.We took energy saving measures in our daily operations,such as using light/voice operated switch along the staircase,using time-delay switch for lights in courtyard,neon signs on exterior
296、 walls as well as decorative lights,applying manual lighting control in office areas to save energy during non-peak hours,using radar-sensor lights for parking lots,controlling lighting in office areas and the use of air conditioner,and adopting a central air conditioner monitoring system to adjust
297、the room temperature according to seasonal changes.XPeng implement clean energy R&D and application projects to control carbon emission from its source.In 2021,it is estimated that the cost of electricity would be reduced by approximately RMB 2.3 million through the planned 22.6 MW Photovoltaic Carp
298、ort and Roof Power Generation Project at Zhaoqing plant.The Project will generate approximately an amount of electricity of 20 million kWh and reduce greenhouse gas emissions of approximately 11,000 tons of carbon dioxide equivalents.Meanwhile,the photovoltaic 3.2.1.Energy Consumption10 Energy Effic
299、iency Index is a classification method to indicate the energy efficiency of household appliances.Chinas energy efficiency label divides energy efficiency into five levels.Grade 1 refers to that products reach the advanced international level with the lowest energy consumption;Grade 2 for better ener
300、gy conservation;Grade 3 refers to that energy efficiency of products reaches the average level of domestic market;Grade 4 refers to that energy efficiency of products is maintained below average market level;Grade 5 stands for high energy consumption and is an indicator for market access.Zhaoqing Pl
301、ants Photovoltaic Carport and Roof Power Generation ProjectZhaoqing Plants Photovoltaic Carport and Roof Power Generation Projectpower generation project in Guangzhou and Wuhan Manufacturing Plants are under planning and construction,and are expected to generate energy and connect to the electricity
302、 grids in 2023 and 2025,respectively.Going forward,the Group s Zhaoqing plant will promote the use of energy-efficient equipment,turning the facility to green building,drive the use of clean energy,and reuse heat from power plants to generate hot water.XPeng focuses on effective management of water
303、quality and usage across the operation.We actively introduce advanced sewage treatment and reclaimed water recycling technologies to improve the water use efficiency and reduce water consumption and pollution.In manufacturing plants,we recycle air conditioning condensation water,cooling tower draina
304、ge,and concentrated water of reverse osmosis(RO)membrane in electroplating stations;meanwhile,recycling water is used in cooling tower and the recycling rate of industrial water reaches 96%.A rain and sewage diversion system was equipped during the planning and construction stage of the plant to dis
305、charge clean rainwater directly into the nature.In addition,a sewage interceptor was installed at the rainwater main outlet to ensure that the polluted rainwater returns to the sewage treatment station.The waste water generated in the production process was discharged to the sewage treatment station
306、 after filter and quantified diversion;in addition,the advanced physical and 3.2.2.Water Consumptionchemical treatment technologies,biochemical treatment technologies,and membrane treatment technologies were applied to the waste water treatment to meet the standards.To improve water consumption effi
307、ciency,a treatment processing system was adopted in the Zhaoqing plant to convert waste water from the sewage treatment station into grey water.This water can reuse for factory greenery,toilet flush,car wash,and cooling towers.It can save up to 110,000 tons of fresh water annually.Going forward,we w
308、ill strengthen the rain and sewage treatment systems in the plants,improve the discharge efficiency of municipal sewage,and ensure the smooth running of drainage pipes in the plants to avoid blockage.We will continue to implement water conservation measures.The Zhaoqing plant plans to use 304,000 to
309、ns of tap water,saving up to 243,000 tons.7475X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TWe strictly control the disposal of non-hazardous and hazardous solid waste.We apply cement hardening anti-seepage treatment at the waste storage sites.We have buil
310、t ground leakage collection trenches,and we classify,recycle,and treat metal scraps,waste packaging materials,hazardous waste(paint residues,waste organic solvents,sludge,waste paint buckets,etc.),and domestic garbage,etc.in order to minimize the negative impact on the environment.Our painting works
311、hop was planned in the design phase to include sustainable development concept and environmental protection features.We adopt advanced pre-treatment film technologies to reduce the production of waste paint residue by 94%and energy consumption by more than 25%;We have 49 spraying robots,and the auto
312、mation rate of spraying line is more than 90%,which greatly improves the spraying efficiency and reduces the waste of paint.In terms of process selection,we adopt the worlds leading b1b2 intermediate-free coating processes to reduce the air volume and baking times of the topcoat;in addition,we circu
313、late the air in the spray room to save energy and reduce the exhaust emission by 30%.According to the annual maintenance plan,our technicians in coating workshop regularly maintain the spraying robot and slag scraper equipment to ensure the smooth operation of the equipment and reduce material use a
314、nd paint waste.We recycle empty plastic buckets tighter with our supplier and consider the ton tank recycling and transportation feasibility for the industry.The average reduction in coating waste was about 16.4%.In addition,weve built our own waste storage,and it started to operate in June 2021.Thi
315、s waste storage provides better storage and transfer conditions for recyclable materials and improves the recycling efficiency of recyclable resources.3.2.3.Waste ManagementXPeng Targets and Progresses of Solid Waste ManagementXPeng Measures on Waste Classification ManagementTo reduce the disposable
316、 packaging from the source,we require our suppliers to gradually adopt recyclable packaging of parts.Currently,80%of our parts are packed with recyclable boxes.As of May 2021,the Group has achieved an 100%recycling and reuse rate of recyclable solid waste.In the future,we will continuously optimize
317、solid waste management measures with a target of 100%solid waste recovery.In response to Chinese governments policies,we have developped a waste classification,recycling and treatment system in advance,and have deployed trash bins wih waste classification signboard in all plants.In addition,we close
318、ly cooperate with the production unit to build a recyclable resource management platform to classify and recycle all types of solid waste,and increase the reuse rate of recyclable resources.Provide trash bins with waste classification signs in all areas of the headquarter building in accordance with
319、 the Guangzhou municipal policies on waste classification;place tea dregs bins and kitchen waste bins beside the drinking fountains and pantry;place recyclable waste and trash cans in the public halls in the office area and the photocopying areas;place trash cans in the restroom;cooperate with gover
320、nment entities to report the status of waste sorting daily,and make daily waste sorting account records.Regularly organise and carry out domestic waste classification publicity to guide employees to develop the habit of waste classification and recycling;gradually implement waste classification at e
321、ach plant;post waste classification publicity knowledge in front of the TV and garbage room on each floor to improve the environmental protection awareness of all employees.Build a recyclable resource management platformSet up waste classification and recycling stationsBuild up awareness of waste cl
322、assificationIn the future,we will apply waste solvent reduction equipment to separate 80%of the water in the waste solvent,and the remaining 20%of the concentrated waste solvent will be outsourced for treatment.It is estimated that RMB 2,560 would be saved per ton of waste solvent and the equipment
323、can also further reduce the amount of hazardous waste and the disposal costs.XPeng Automated Workshop7677X P E N G I N C.E N V I R O N M E N TA L,S O C I A L A N D G O V E R N A N C E R E P O R TWe use high-efficiency filter collectors in the welding workshop to absorb smoke and dust,realizing a dus
324、t removal efficiency of 99%.We have installed a mobile welding fume purifier to purify the welding fume exhaust gas,absorb dispersed carbon dioxide,and release the purified gas into the workshop.This system can improve the air quality in the working environment,reduce exhaust gases and other polluta
325、nts,and achieve green production.We use environmentally friendly water-soluble paints in the paint shop,which greatly reduce the production and emission of organic pollutants from the source.In addition,we adopt the most advanced“Regenerative Thermal Oxidizer(RTO)”device in the industry,which can ac
326、hieve the fully burning and decomposition of the organic pollutants in the exhaust gas and purify the organic pollutants.XPeng integrates the concept of sustainable development into our business activities to increase the utilization rate of resources and advocate a parallel system of green manageme
327、nt and manufacturing.Weve formulated and implemented the Conference Room Management Rules,5S(Seiri,Seiton,Seiso,Seiketso,and Shitsuke,that is,tidying,neatening,sweeping,cleaning,and maintaining)Management Rules,Business Travel Management Rules,Administrative Measures on Car Renting by Employees,Vehi
328、cle Management Rules,Administrative Measures We take greening measures at the manufacturing plants.We have planted trees and low shrubs in the greening areas to form a green belt that can absorb and reduce noise.We keep equipment that generates enormous noise such as air compressors and other equipm
329、ent inside a building to reduce noise pollution.We apply full-line sound insulation closure systems made of sound-absorbing materials in the press workshop.We also select low-noise equipment and take necessary shock absorption and noise reduction measures.3.2.4.Exhaust Emission Management3.2.6.Green
330、 BusinessXPeng Measures on Saving Resources3.2.5.Noise ControlEncourage not to enable the screen protection function of LCD,and to power off the display when a long-time idle is expected;encourage to adopt for the computer with a power management setting that will activate the sleep mode if the scre
331、ens not in use for over 5 minutes;encourage not to place any high-power electric device at employees seats,such as electric pot,induction cooker,microwave oven,etc.The Company has established a hardware and software system for paperless office to build online series connections between different lin
332、ks such as approval and signing that used to be processed separately,giving more convenience at the links of review,approval and signing,saving the onerous steps of document printing,and reducing paper consumption;a high-efficiency instant communication tool is applied,which enables instant commenti
333、ng and communication on the circulated documents in the form of online documents,so as to improve the general working efficiency;the Company has an email and Office Automatic(OA)system to reduce the amount of printing and copying for daily document review&approval and communication;double-sided printing with recycled paper is encouraged in the use of printer or copier.A meeting room management sys