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1、1 2023 Work Trend Index:Annual ReportWill AI Fix Work?The pace of work is outpacing our ability to keep up.AI is poised to create a whole new way of working.2023 Work Trend Index:Annual ReportMay 9,2023Illustration by Jon Han with inspiration from Bing Image Creator2 2023 Work Trend Index:Annual Rep
2、orthe platform shift to AI is underway and will completely transform the way people work.And for many,the fix cant come soon enough.The pace of work has increased exponentiallyalong with the crush of data,information,and always-on communications.People are struggling to shoulder the weight of it all
3、,while business leaders feel pressure to increase productivity amid economic uncertainty.We spend more and more of our days separating the signal from the noiseat the expense of creativity.And the tax on individual productivity is compounding,undermining organizational productivity and global GDP.AI
4、 can help to lift the burden.To date,AI has mostly been on autopilot.Now,next-generation copilots will work alongside people,freeing us from digital debt and fueling innovation.Organizations that embrace AI will unleash creativity and unlock productivity for everyoneushering in a new wave of product
5、ivity growth and value creation.“This new generation of AI will remove the drudgery of work and unleash creativity,said Satya Nadella,Chairman and CEO,Microsoft.“Theres an enormous opportunity for AI-powered tools to help alleviate digital debt,build AI aptitude,and empower employees.”To ready leade
6、rs and businesses for the age of AI,we surveyed 31,000 people in 31 countries and analyzed trillions of Microsoft 365 productivity signals,along with labor trends from the LinkedIn Economic Graph.The data points to three urgent insights business leaders must know as they look to quickly and responsi
7、bly adopt AI.T3 2023 Work Trend Index:Annual ReportThree Findings1Digital debt is costing us innovation2Theres a new AI-employee alliance 3Every employee needs AI aptitude4 2023 Work Trend Index:Annual ReportDigital debt is costing us innovation15 2023 Work Trend Index:Annual Reportere all carrying
8、digital debt:the inflow of data,emails,meetings,and notifications has outpaced humans ability to process it all.And the pace of work is only intensifying.Everything feels important,so we spend our workdays trying to get out of the red.Nearly 2 in 3 people(64%)say they struggle with having the time a
9、nd energy to do their joband those people are 3.5x more likely to also struggle with innovation and strategic thinking.And nearly 2 in 3 leaders(60%)are already feeling the effects,saying that a lack of innovation or breakthrough ideas on their teams is a concern.There are only so many minutes in th
10、e dayand every minute we spend managing this digital debt is a minute not spent on the creative work that leads to innovation.In a world where creativity is the new productivity,digital debt is more than an inconvenienceits impacting business.w6 2023 Work Trend Index:Annual ReportThe Weight of the W
11、orkdayWith the balance of work hours spent communicating,68%of people say they dont have enough uninterrupted focus time during the workday.Illustration by Manuel BortolettiCollaboration patterns in Microsoft 365 in a rolling 28-day period ending in March 2023 excluding weekends.Time spent is repres
12、ented by intentional activity in Microsoft 365 applications including Outlook,Teams,Word,PowerPoint,Excel and OneNote.Intentional actions include things like attending a meeting,writing an email,analyzing data,reviewing or editing a document.Includes commercial users and excludes education segment.7
13、 2023 Work Trend Index:Annual Reportspend 7.5 hours a week in meetings.2 And this global average includes frontline workersfor knowledge workers,who rely even more on digital communication,the share of the week taken up by emails and meetings is even greater.AI can tip the balance in peoples favor t
14、o reclaim time and energy for the important work that fuels innovation.1Collaboration patterns in Microsoft 365 in a rolling 28-day period ending in March 2023 excluding weekends.Time spent is represented by intentional activity in Microsoft 365 applications including Outlook,Teams,Word,PowerPoint,E
15、xcel,and OneNote.Intentional actions include things like attending a meeting,writing an email,analyzing data,reviewing or editing a document.Includes commercial users and excludes education segment.2Data represents intentional meeting activity in Microsoft Teams and intentional email activity(includ
16、ing reading and writing emails)in Microsoft Exchange Online by commercial customers in a rolling 28-day period ending in March 2023.Heaviest users represent the top 25%of users by duration.Excludes education segment.Hours worked,workday span,and time spent in meetings have steadily increased over th
17、e past few yearsits easier than ever to communicate and harder than ever to keep up.Taking a closer look at how people spend their time,its clear that a lack of focus time,the search for information,and the volume of constant communications have an opportunity cost.Sixty-eight percent of people say
18、they dont have enough uninterrupted focus time during the workday.And 62%of survey respondents say they struggle with too much time spent searching for information in their workday.Across the Microsoft 365 apps,the average employee spends 57%of their time communicating(in meetings,email,and chat)and
19、 43%creating(in documents,spreadsheets,and presentations).1 The heaviest email users(top 25%)spend 8.8 hours a week on email,and the heaviest meeting users(top 25%)68%of people say they dont have enough uninterrupted focus time during the workday.8 2023 Work Trend Index:Annual ReportTop 5 Obstacles
20、to Productivity The data reveals an urgent need to make meetings more effectivepeople report inefficient meetings as their number one productivity disruptor.Illustration by Manuel BortolettiSurvey question:In your current day-to-day role,please rank the following based on how disruptive they are to
21、your productivity.9 2023 Work Trend Index:Annual Reportmy job better”ahead of giving feedback,making decisions,or advancing their career.With AI,every meeting becomes a digital artifact.When meetings are more than a point in time,you can engage and interact with them when and how it works best for y
22、ou,whether synchronously or asynchronously.Take meetings,for example.People report that the number one productivity disruptor is inefficient meetings,followed closely by having too many meetings at number three.Most people say its difficult to brainstorm in a virtual meeting(58%)or catch up if they
23、joined a meeting late(57%),that next steps at the end of a meeting are unclear(55%),and that its hard to summarize what happens(56%).And since February 2020,people are in 3x more Teams meetings and calls per week(192%).The data shows a clear need to make meetings better.Today,only 1 in 3 people(35%)
24、think they would be missed in the majority of their meetings.But meeting FOMO is real.Asked what makes meetings worthwhile,peoples top motivation was,“I will receive information that will help me do Take action Identify and address your organizations productivity disruptors with insights from employ
25、ee listening.Radically rethink the workday.As AI frees up time and energy,protect focus time for the creative work that leads to innovation.Think of meetings as a digital artifact and not just a point in time.Encourage people to leverage AI-powered intelligent meeting recaps,transcripts,and recordin
26、gs to engage with meetings how and when it works best for them.10 2023 Work Trend Index:Annual ReportTheres a new AI-employee alliance 211 2023 Work Trend Index:Annual Reportmid concerns of AI replacing jobs,the data revealed an unexpected insight:employees are more eager for AI to lift the weight o
27、f work than they are afraid of job loss to AI.While 49%of people say theyre worried AI will replace their jobs,even more70%would delegate as much work as possible to AI to lessen their workloads.“Its fascinating that people are more excited about AI rescuing them from burnout than they are worried a
28、bout it eliminating their jobs,”said author and organizational psychology professor Adam Grant.And it turns out people are looking for AI to help in almost every aspect of their work.Not only did 3 in 4 people tell us they would be comfortable using AI for administrative tasks(76%),but most people a
29、lso said they would be comfortable using it for analytical(79%)and even creative work(73%).People are also looking for AI to assist with finding the right information and answers they need(86%),summarizing their meetings and action items(80%),and planning their day(77%).And the AI optimism doesnt st
30、op there.People also believe it can enhance creativity,from formulating ideas for their work(76%)to editing their work(75%).The more people understand AI,the more they see its promise to help with the most meaningful parts of their jobs.For example,87%of workers in creative roles3 who are extremely
31、familiar with AI said theyd be comfortable using AI for creative aspects of their job.3In the survey,workers in creative roles were defined as those working in a job function or department related to product development,creative/design,or marketing/public relations.A12 2023 Work Trend Index:Annual R
32、eportAIs Productivity PromiseAmid fears of AI job loss,business leaders are 2x more likely to choose increasing employee productivity than reducing headcount when asked what they would most value about AI in the workplace.Illustration by Manuel BortolettiSurvey question:If the growth of artificial i
33、ntelligence(AI)in the workplace could lead to the following benefits,which would add the most value to your workplace?13 2023 Work Trend Index:Annual ReportThe data shows that business leaders are looking to empower people with AI rather than replace themtheyre 2x more interested in using AI to incr
34、ease productivity than to cut headcount.In fact,reducing headcount was last on the list of what leaders would value from AI.After“increasing productivity,”leaders top hopes for AI are to:help employees with necessary but repetitive tasks,increase employee wellbeing,eliminate employee time spent on l
35、ow-value activities,enhance employees capabilities,and accelerate employees pace of work.We also asked employees and managers to envision how work could change by 2030.Their answers paint a bright futurefueled by AI.When asked what changes they value most,people imagined producing high-quality work
36、in half the time(33%),being able to understand the most valuable ways to spend their time(26%)and energy(25%),and never having to mentally absorb unnecessary or irrelevant information again(23%).And with AI poised to remake work,the future will arrive in months not years.Take Action Bring leaders to
37、gether across the organization to create guardrails that help people experiment safely and responsibly with AI.Be intentional and programmatic.Like any platform shift,adopting AI at scale requires change management.Pick specific disciplines,processes,and workflows test and learn,and identify evangel
38、ists to lead the charge.As you begin to adopt AI,deploy it where people need the most relief based on your organizations pain points and challenges.“Its fascinating that people are more excited about AI rescuing them from burnout than they are worried about it eliminating their jobs.”Adam Grant,auth
39、or and organizational psychology professor14 2023 Work Trend Index:Annual ReportWork in 2030:What People WantThat AI Can DeliverAsked to imagine work in 2030,people we surveyed say theyd most value changes that saved them timelike producing high-quality work and learning new skills faster.Illustrati
40、on by Manuel BortolettiSurvey question:Imagine how work could change by 2030.If you could make any of the following changes to your work experience,without any additional effort required on your part,which would you most value?15 2023 Work Trend Index:Annual ReportEvery employee needs AI aptitude 31
41、6 2023 Work Trend Index:Annual Reporthe paradigm shift to AI as copilot requires a whole new way of workingand a new AI aptitude.Working alongside AIusing natural languagewill be as inherent to how we work as the internet and the PC.Skills like critical thinking and analytical judgment,complex probl
42、em solving,and creativity and originality are new core competenciesand not just for technical roles or AI experts.Leaders we surveyed said its essential that employees learn when to leverage AI,how to write great prompts,how to evaluate creative work,and how to check for bias.As AI reshapes work,hum
43、an-AI collaboration will be the next transformational work patternand the ability to work iteratively with AI will be a key skill for every employee.Learning isnt keeping up with the pace of work.Already,60%of people say they dont currently have the right capabilities to get their work done.AI will
44、open new paths for learning,and success depends on leaders equipping employees for an AI-powered future.T17 2023 Work Trend Index:Annual ReportNew Skills for a New Way of WorkingAnalytical judgment,flexibility,and emotional intelligence top the list of skills leaders believe will be essential for em
45、ployees in an AI-powered future.Illustration by Manuel BortolettiSurvey question:Some believe that it is likely that artificial intelligence(AI)will usher in a new era of technological advancements.Which of the following skills do you think will be most essential for your employees to learn to evolv
46、e with these potential changes?18 2023 Work Trend Index:Annual ReportTake action Help people embrace a new way of working,starting with building AI aptitudefrom practicing prompt engineering to fact-checking and verifying AI-generated content.Leverage learning resources and crowdsource best practice
47、s from employees as they adapt to AI as copilot.Consider how roles and functions can evolve alongside AI,creating opportunities for reinvention.And theyll need to start building those new skills today:there are 33x as many LinkedIn posts mentioning topics like generative AI and GPT than there were o
48、ne year ago.“Were in the next phase of change with the introduction of generative AI,and its already starting to reshape the labor market,”says Karin Kimbrough,chief economist at LinkedIn.“While its still early days,this shift will expand opportunities,create new roles,and augment productivity.”In f
49、act,as of March 2023,the share of US job postings on LinkedIn mentioning GPT are already up 79%year-over-year.And 82%of leaders in our survey say their employees will need new skills to be prepared for the growth of AI.82%of leaders say their employees will need newskills to be prepared forthe growt
50、h of AI.19 2023 Work Trend Index:Annual ReportAI is poised to lift the weight of workand has great potential to free people from digital debt and fuel innovation.And for both overwhelmed employees and leaders looking to bolster productivity,that promise is overdue.But AI wont simply“fix”workit will
51、create a whole new way of working.Leaders will need to help employees learn to work responsibly alongside AI to reap the rewards of the AI-employee alliance:more value creation for businesses and a brighter,more fulfilling future of work for everyone.The path forward20 2023 Work Trend Index:Annual R
52、eportMethodology and Audience Definitions:The Work Trend Index survey was conducted by an independent research firm,Edelman Data x Intelligence,among 31,000 full-time employed or self-employed workers across 31 markets between February 1,2023,and March 14,2023.This survey was 20 minutes in length an
53、d conducted online,in either the English language or translated into a local language across markets.One thousand full-time workers were surveyed in each market,and global results have been aggregated across all responses to provide an average.Each market is evenly weighted within the global average
54、.Each market was sampled to be representative of the full-time workforce across age,gender,and region;each sample included a mix of work environments(in-person,remote vs.non-remote,office settings vs.non-office settings,etc.),industries,company sizes,tenures,and job levels.Markets surveyed include:A
55、rgentina,Australia,Brazil,Canada,China,Colombia,Czech Republic,Finland,France,Germany,Hong Kong,India,Indonesia,Italy,Japan,Malaysia,Mexico,Netherlands,New Zealand,Philippines,Poland,Singapore,South Korea,Spain,Sweden,Switzerland,Taiwan,Thailand,United Kingdom,United States,and Vietnam.Audiences men
56、tioned in the report are defined as follows:Business Leaders/Business Decision Makers:those in mid to upper job levels(i.e.,SVP,VP,Sr.Director,General Manager,EVP,C-Suite,President,etc.)and have at least some influence on decision making related to hiring,budgeting,employee benefits,internal communi
57、cations,operations,etc.Employees/Non-Business Decision Makers:employees who are not in mid-to upper job levels and have no influence on decision making related to hiring,budgeting,employee benefits,internal communications,operations,etc.Managers:Employees who manage at least one employee as a direct
58、 report.Managers can be BDMs or non-BDMs.21 2023 Work Trend Index:Annual ReportAggregated Totals By Region By MarketAppendix:Key Global Trends1.Digital debt is costing us innovation64%of people say theyve struggled with having enough time and energy to get their work done and those workers are 3.5x
59、more likely to say they struggle with innovation and strategic thinking.North America:52%,3.7x Latin America:62%,3.7x Asia-Pacific:72%,3x Europe:56%,3.7xNorth AmericaCanada:54%,4x US:50%,3.5x Latin AmericaArgentina:60%,2.9x Brazil:62%,4.0 x Colombia:61%,4.6x Mexico:66%,3.6xAsia-PacificAustralia:57%,
60、3.4x China:78%,XX*India:76%,XX*Indonesia:76%,XX*Japan:56%,2.6x Philippines:72%,5.0 x Singapore:69%,XX*South Korea:62%,1.8x Taiwan:81%,XX*Thailand:89%,XX*Vietnam:76%,6.6xEuropeCzech Republic:60%,2.6x Finland:50%,2.8x France:60%,4.1x Germany:49%,5.9x Italy:59%,3.4x Netherlands:59%,3.5x Poland:54%,4.2x
61、 Spain:60%,4.9x Sweden:57%,2.3x Switzerland:59%,4.6x UK:54%,3.8xUS DemographicsLatinx:59%,XX*Black/African-American:58%,XX*Data point unavailable due to low sample size.22 2023 Work Trend Index:Annual ReportAggregated Totals By Region By MarketNearly 2 in 3 leaders(60%)say theyre concerned about lac
62、k of innovation.North America:53%Latin America:64%Asia-Pacific:65%Europe:52%North AmericaCanada:55%US:52%Latin AmericaArgentina:71%Brazil:57%Colombia:66%Mexico:61%Asia-PacificAustralia:60%China:67%India:84%Indonesia:51%Japan:55%Philippines:70%Singapore:70%South Korea:63%Taiwan:62%Thailand:60%Vietnam
63、:65%EuropeCzech Republic:56%Finland:51%France:44%Germany:48%Italy:42%Netherlands:56%Poland:51%Spain:60%Sweden:54%Switzerland:58%UK:55%US DemographicsLatinx:XX*Black/African-American:XX*1.Digital debt is costing us innovation*Data point unavailable due to low sample size.23 2023 Work Trend Index:Annu
64、al ReportAggregated Totals By Region By MarketOnly 35%of people say they would be missed by colleagues in a majority of their meetings if they couldnt join.North America:34%Latin America:45%Asia-Pacific:34%Europe:31%North AmericaCanada:34%US:34%Latin AmericaArgentina:39%Brazil:55%Colombia:49%Mexico:
65、37%Asia-PacificAustralia:28%China:17%India:54%Indonesia:43%Japan:18%Philippines:44%Singapore:24%South Korea:21%Taiwan:27%Thailand:50%Vietnam:63%EuropeCzech Republic:28%Finland:25%France:24%Germany:38%Italy:32%Netherlands:31%Poland:31%Spain:41%Sweden:35%Switzerland:29%UK:31%US DemographicsLatinx:31%B
66、lack/African-American:29%1.Digital debt is costing us innovation24 2023 Work Trend Index:Annual ReportAggregated Totals By Region By Market68%of people agree they dont have enough uninterrupted focus during their workday.North America:64%Latin America:62%Asia-Pacific:74%Europe:63%North AmericaCanada
67、:66%US:61%Latin AmericaArgentina:66%Brazil:62%Colombia:60%Mexico:62%Asia-PacificAustralia:68%China:79%India:78%Indonesia:68%Japan:60%Philippines:66%Singapore:82%South Korea:71%Taiwan:80%Thailand:84%Vietnam:79%EuropeCzech Republic:60%Finland:66%France:64%Germany:58%Italy:63%Netherlands:63%Poland:61%S
68、pain:62%Sweden:67%Switzerland:69%UK:65%US DemographicsLatinx:64%Black/African-American:66%1.Digital debt is costing us innovation25 2023 Work Trend Index:Annual ReportAggregated Totals By Region By MarketWhile 49%of people say theyre worried AI will replace their jobs,even more70%would delegate as m
69、uch work as possible to AI in order to lessen their workloads.North America:38%,61%Latin America:49%,67%Asia-Pacific:58%,78%Europe:41%,62%North AmericaCanada:37%,63%US:39%,59%Latin AmericaArgentina:48%,63%Brazil:48%,74%Colombia:51%,63%Mexico:48%,69%Asia-PacificAustralia:46%,64%China:58%,83%India:74%
70、,83%Indonesia:48%,75%Japan:43%,62%Philippines:52%,78%Singapore:67%,81%South Korea:57%,74%Taiwan:69%,88%Thailand:66%,86%Vietnam:54%,90%EuropeCzech Republic:34%,59%Finland:33%,60%France:38%,60%Germany:40%,63%Italy:42%,62%Netherlands:44%,62%Poland:45%,61%Spain:50%,68%Sweden:42%,61%Switzerland:47%,65%UK
71、:39%,58%US DemographicsLatinx:53%,76%Black/African-American:46%,72%2.Theres a new AI-employee alliance26 2023 Work Trend Index:Annual ReportNorth AmericaCanada:71%,74%,64%US:68%,71%,61%Latin AmericaArgentina:77%,82%,74%Brazil:81%,88%,82%Colombia:68%,82%,79%Mexico:79%,85%,81%Asia-PacificAustralia:71%
72、,75%,66%China:86%,89%,83%India:86%,88%,87%Indonesia:84%,87%,88%Japan:66%,71%,61%Philippines:83%,86%,85%Singapore:85%,87%,81%South Korea:84%,85%,77%Taiwan:89%,89%,86%Thailand:91%,92%,92%Vietnam:94%,94%,91%Aggregated Totals By Region By Market3 in 4 people would be comfortable using AI not just for ad
73、ministrative tasks(76%)but also for analytical work(79%),and even creative aspects of their role(73%).North America:70%,72%,62%Latin America:76%,84%,79%Asia-Pacific:83%,85%,81%Europe:69%,70%,62%2.Theres a new AI-employee allianceEuropeCzech Republic:66%,66%,62%Finland:64%,69%,58%France:70%,64%,53%Ge
74、rmany:69%,74%,66%Italy:67%,68%,55%Netherlands:71%,72%,65%Poland:65%,72%,66%Spain:74%,76%,70%Sweden:68%,67%,61%Switzerland:71%,73%,67%UK:71%,72%,61%US DemographicsLatinx:81%,81%,79%Black/African-American:68%,72%,68%27 2023 Work Trend Index:Annual ReportEuropeCzech Republic:24%,18%(1.3x)Finland:28%,15
75、%(1.9x)France:26%,16%(1.6x)Germany:28%,16%(1.8x)Italy:27%,12%(2.2x)Netherlands:27%,18%(1.5x)Poland:32%,12%(2.6x)Spain:35%,11%(3.1x)Sweden:26%,16%(1.6x)Switzerland:31%,22%(1.4x)UK:36%,16%(2.3x)US DemographicsLatinx:XX*Black/African-American:XX*Aggregated Totals By Region By MarketBusiness leaders are
76、 2x more likely to say that AI would provide value in the workplace by boosting productivity rather than cutting headcount(31%vs.16%).North America:30%,16%(1.9x)Latin America:36%,13%(2.8x)Asia-Pacific:32%,17%(1.8x)Europe:29%,16%(1.9x)North AmericaCanada:24%,18%(1.4x)US:37%,14%(2.6x)Latin AmericaArge
77、ntina:32%,13%(2.5x)Brazil:41%,12%(3.4x Colombia:35%,15%(2.4x)Mexico:36%,11%(3.2x)Asia-PacificAustralia:27%,14%(2.0 x)China:33%,15%(2.2x)India:27%,18%(1.5x)Indonesia:41%,11%(3.6x)Japan:31%,16%(1.9x)Philippines:44%,14%(3.2x)Singapore:30%,20%(1.5x)South Korea:34%,18%(1.8x)Taiwan:22%,17%(1.3x)Thailand:2
78、7%,21%(1.3x)Vietnam:35%,16%(2.2x)*Data point unavailable due to low sample size.2.Theres a new AI-employee alliance28 2023 Work Trend Index:Annual ReportAggregated Totals By Region By Market82%of leaders say employees they hire will need new skills to be prepared for the growth of AI.North America:8
79、0%Latin America:86%Asia-Pacific:85%Europe:78%North AmericaCanada:78%US:82%Latin AmericaArgentina:82%Brazil:89%Colombia:86%Mexico:87%Asia-PacificAustralia:85%China:87%India:90%Indonesia:90%Japan:63%Philippines:86%Singapore:88%South Korea:82%Taiwan:82%Thailand:90%Vietnam:94%EuropeCzech Republic:78%Fin
80、land:74%France:71%Germany:80%Italy:74%Netherlands:82%Poland:77%Spain:79%Sweden:79%Switzerland:79%UK:81%US DemographicsLatinx:XX*Black/African-American:XX*3.Every employee needs AI aptitude*Data point unavailable due to low sample size.29 2023 Work Trend Index:Annual ReportAggregated Totals By Region
81、 By Market60%of people say they dont currently have the right capabilities to get their work done.North America:52%Latin America:53%Asia-Pacific:71%Europe:51%North AmericaCanada:50%US:53%Latin AmericaArgentina:54%Brazil:54%Colombia:50%Mexico:56%Asia-PacificAustralia:56%China:77%India:78%Indonesia:61
82、%Japan:56%Philippines:58%Singapore:76%South Korea:67%Taiwan:78%Thailand:86%Vietnam:80%EuropeCzech Republic:51%Finland:45%France:53%Germany:43%Italy:47%Netherlands:57%Poland:55%Spain:50%Sweden:51%Switzerland:58%UK:52%US DemographicsLatinx:66%Black/African-American:57%3.Every employee needs AI aptitude