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1、Sponsored byGlobal Business Travelers ReportMay 20232Table of ContentsGlobal Business TravelersExecutive Summary3Key Findings4Tightrope Walking:Balancing Tightening Budgets with Employee Needs and Experience 5 Value Proposition:Business Travel That Is Safe and Sustainable Is a Must 7Flexibility in B
2、ooking Options Meets Traveler Needs But at the Cost of Corporate Control8Duty of Care:Health and Safety Remain Top of Mind 9Conclusion 11Methodological Notes123Executive SummaryTodays business travelers are eager to travel and recognize the importance of doing so for both their companies and their c
3、areers.Yet travelers desire and need for flexibility and companies current policies concerning travel frequency,duration,and destinations are not always aligned.Travelers are understandably concerned for their own health and safety,including the ability to maintain an acceptable work-life balance,as
4、 well as voicing broader concerns around the environmental impacts of travel and the social and cultural circumstances in various destinations.More than 9 in 10 business travelers(91%)are willing to decline an assigned trip that conflicts with these needs,values,and preferences.Whats more,nearly all
5、 business travelers with a formal corporate travel policy(91%)expect their company to allow the flexibility to book travel outside of company policy in cases where policy may conflict with their needs or values.This is so important that nearly 3 in 10 business travelers(28%)would turn down a busines
6、s trip that lacks the flexibility to make adjustments outside of company policy.These decisions to take a hard line are not made lightly,however.Business travelers consider travel critical to their careers,essential to maintaining important relationships,and imperative for aiding employee advancemen
7、t.Yet such travel is becoming increasingly expensive and fraught with cancellations and delays that may require companies to make adjustments.As companies seek to balance corporate belt-tightening with travelers demands,it is imperative they recognize the experience of business travelers and find so
8、lutions that provide the flexibility travelers seek but do so within the purview of company travel programs and budgets.In partnership with Wakefield Research,SAP Concur surveyed 3,850 business travelers across 25 global markets,to gain insight into the current state of business travel and what the
9、next year will bring.4have experienced negative situations on a business trip,like unwanted attention,unfair treatment,or discrimination74%have changed their accommodations on a business trip in the past 12 months specifically because they felt unsafe53%have felt they were in immediate danger while
10、on a business trip23%Health and Safety Remain Top of MindKey Findingsfeel they havent always had an equal opportunity for business travel as others at their company62%say the uncertain economy has impacted business travel at their company86%assert the future of their career is dependent on their suc
11、cessful business travel in the next 12 months92%Balancing Tightening Budgets with Employee Needs and Experiencetypically book their business travel directly with an airline,hotel or car rental company website or app46%are willing to decline an assigned business trip for reasons like health and safet
12、y or social,environmental or work-life balance concerns91%at companies with a corporate travel policy expect to be allowed to make travel choices outside of company policy for reasons like safety,work-life balance and sustainability91%Flexible Travel and Bookingbusiness travel is critical for mainta
13、ining strong relationships with existing clients(42%)and establishing relationships with new clients(41%).Business travel is important to their ability to remain current and relevant in their field as well,including keeping up on the latest trends,technology,and advancements(38%),networking with oth
14、ers in the field(37%)and visiting and showing a presence at industry events and conferences(34%).Beyond external relationships,business travel is also critical for internal purposes,including collaborating creatively with members of their team(36%),forming meaningful connections with co-workers(34%)
15、,and being more visible and building a stronger relationship with their managers(30%).Despite many clear advantages and opportunities,92%of business travelers recognize there are threats to their companys business travel,including more5Tightrope Walking:Balancing Tightening Budgets with Employee Nee
16、ds and Experience Even as the logistics of business travel become more subject to economic volatility,shrinking budgets,and actions to improve environmental sustainability,the vast majority say travel is critical to their continued success.In fact,more than 9 in 10 business travelers(92%)assert the
17、future of their career depends on successful business travel in the coming year.Over two-thirds(67%)are very willing to travel for business in the next 12 months,an increase from the 55%who were this willing to travel last year.Even among those who are perhaps slightly less eager,nearly all(98%)are
18、willing to travel for business over the next 12 months.Business travelers in the Americas are extremely eager to hit the road,with 4 in 5(80%)very willing to travel for business this year,compared to 68%last year.The percentage who are very willing to travel has risen in other regions as well,increa
19、sing from half of European travelers in 2022(50%)to 61%in 2023 and from slightly less than half of Asia-Pacific(APAC)travelers last year(48%)to 60%this year.When it comes to business travel,whats good for the employee is good for the company as well.For more than 2 in 5,their Employees Depend on Suc
20、cessful Business TravelMore than 9 in 10 business travelers say the future of their career is dependent on successful business travel in the coming year38%36%37%41%42%34%Critical for Company and CareerNetwork with others in my field Collaborate with members of teamForm meaningful connections with co
21、-workersKeep up on latest trends,tech and advancementsEstablish relationships with new clientsMaintaining strong relationships with clientscompany has started requiring a minimum number of meetings per trip to secure approval(28%).While these changes are beneficial for the companys bottom line,they
22、may be creating tension with travelers.For more than 2 in 5(43%)the most stressful stage of business travel is before the trip,including planning,booking,and organizing the trip a 4-point increase over the 39%who said this last year.6than a third(34%)who view inflation as among the biggest threats t
23、o business travel today and nearly as many(31%)who say the same of cuts to travel budgets or travel freezes.For nearly 9 in 10 business travelers(86%)the uncertain economy is already affecting their companys business travel,with the most common impact being reduced travel budgets(40%).In many cases,
24、companies responses to economic uncertainty include travel policy changes that impact the comfort and pleasure of their business travelers.For nearly a third(31%),the economy has led their company to require travelers to stay in lower quality accommodations and/or less safe areas.Likewise,companies
25、now emphasize lower airline fares even if it means layovers,indirect routes or alternative airports(31%).Companies have tightened business/premium class travel policies for more than a quarter(26%).This may not be a wise trend,however,as nearly 1 in 5 business travelers(18%)would decline a business
26、trip that required them to book lower-class airfare or an indirect flight.And its not just the challenges of getting there and back with a tightened budget;schedules on the ground are increasingly demanding,which is often a prerequisiteto getting the travel approved.Nearly a third of business travel
27、ers(32%)say their company has reduced the number of overnight trips,requiring more same-day returns.For nearly as many,theirEconomy is Affecting Business Travel86%say the uncertain economy has impacted their companys business travelBusiness travel is critical,but many feel its unfairly assigned to a
28、 select fewWhile business travelers view their trips as integral to career advancement,many say travel isnt being offered equally to all.More than 3 in 5 business travelers(62%)think they havent always had an equal opportunity to take business trips compared to their co-workers for reasons relating
29、to their demographics,sexual orientation,physical appearance,or health conditions.For example,nearly a third of LGBTQ+business travelers(31%)believe they dont always have equal opportunity for business travel because of their sexual orientation,29%of Gen Z business travelers say they havent gotten t
30、he same opportunity for business travel as others because of their age,and 23%of women believe they received less opportunity for business travel because of their gender.Other travelers think they havent received equal opportunities due to their accent(17%),physical appearance(16%),ethnicity or race
31、(15%),status as a parent or caretaker(13%),or disability(7%).This values mindset also applies to the cultures or political climates of their destinations.Nearly a third of business travelers with a corporate travel policy(30%)expect the ability to book travel outside of their companys travel policie
32、s when they have ideological or lifestyle differences with the travel destination.In fact,more than a quarter of business travelers(26%)would decline a business trip that required travel to a region,state,or country with a government or culture they do not support.Beyond differences,some business tr
33、avelers are simply seeking to make the most out of their destination;34%expect the ability to make exceptions to policy to add on personal travel to their work trips.Flexibility is non-negotiable for travelers,and they are not afraid to stand firm when needed.Indeed,the vast majority of business tra
34、velers(91%)are willing to decline an assigned trip for reasons like48%31%34%30%36%47%Critical Traveler ExpectationsAdd-on personal travel to work trip Booking for a conferenceIdeological or lifestyle differences with travel destinationBook more sustainable travel optionsSupport ability to maintain h
35、ealthy work-life balanceEnsure I feel safe traveling in certain areas of the world7While many adhere to managers oversight and their employers corporate travel policy,business travelers expect and often require more flexibility.The vast majority(91%)expect their company to allow them to make travel
36、choices that are outside of company policy for reasons like safety,work-life balance and sustainability.Nearly half of business travelers with a formal corporate travel policy expect their employer to allow them to book travel that falls outside of company policy to ensure they feel safe while trave
37、ling in certain areas of the world(48%)or to support their ability to maintain a healthy work-life balance(47%).When it comes to seeking greater flexibility,supporting work-life balance is more important for countries in APAC(53%)and the Americas(50%)than in Europe(39%).The mindset isnt just about v
38、alue;its about values.More than a third of business travelers(36%)expect their company to allow travel choices outside of company policy to book more sustainable travel options.They care deeply about their carbon footprints,and 89%will take extra steps over the next 12 months to reduce the environme
39、ntal impact of their business travel.This includes nearly 1 in 5(19%)who will take the even more direct step of purchasing carbon offsets for their business travel this year.Nearly a quarter(23%)would take a more direct approach,saying theyd decline a business trip if they had concerns about the env
40、ironmental impact of the travel,on par with the 24%of business travelers who said they would decline a trip that required using non-sustainable travel options last year.Value Proposition:Business Travel That Is Safe and Sustainable Is a MustMany travelers are changing or canceling flights using this
41、 direct approach as well 37%typically use the airlines website or app and 19%call the airline directly.Fewer use their companys online booking tool(25%)or call their travel agency(18%)to cancel or change their flight.Fewer(43%)typically book using their companys travel agency or travel department,pa
42、rticularly in APAC(41%)and Europe(40%),while nearly half of business travelers in the Americas(47%)use their companys travel agency or department.Online booking tools such as Concur Travel are typically used by just over a third of business travelers(36%),with this being most common in APAC(47%),fol
43、lowed by the Americas(38%)and Europe(27%).Companies with a travel policy are seeing more business travelers book through the companys travel agency or travel department(46%,compared to 28%of travelers without a travel policy)or using online booking tools such as Concur Travel(41%,compared to 24%).Ho
44、wever,this makes little difference in keeping travelers from booking directly with an airline,hotel or car rental company through their website or app,which 46%of business travelers at companies with a formal corporate travel policy do,as do 50%of travelers at companies without travel policies.8heal
45、th and safety,social,environmental or work-life balance concerns.More than 2 in 5 would decline a business trip if they had safety or social concerns about traveling to certain parts of the world(44%)or if they had health concerns about traveling to a particular destination(41%).Nearly 3 in 10 busin
46、ess travelers(28%)would decline a business trip that lacked the flexibility to make adjustments to the trip outside of company policy,including 34%of travelers from APAC,31%from the Americas and 22%from Europe.Highlighting the need for flexibility is the increasingly common experience of last-minute
47、 travel changes.Nearly 2 in 5 business travelers(39%)view last-minute delays and cancellations by airlines as one of the biggest threats to business travel today.Flexibility in Booking Options Meets Traveler Needs But at the Cost of Corporate ControlEven as companies attempt to manage tightening bud
48、gets,many of their travelers are reducing the companys visibility by going outside their purview to book their business travel.Nearly half of business travelers(46%)typically book their business travel directly using an airline,hotel or car rental companys website or app.36%43%46%Companys travel age
49、ncy or travel departmentTools Used to Book Business TravelOnline booking tools,such as Concur TravelDirectly with an airline,hotel,or car rental company website or appFlexibility Required28%would decline a business trip with a lack of flexibility to make adjustments to the trip outside of company po
50、licyAmericas31%EuropeAPAC34%22%Duty of Care:Health and Safety Remain Top of MindStaying healthy and safe while traveling for business isnt just a top concern for travelers;threats to this can be a dealbreaker.The most commonly viewed threat to business travel today is health and safety concerns(44%)
51、.This is most common among travelers in APAC(51%)and the Americas(49%)yet is also seen as a top threat by more than a third of travelers in Europe(35%).In addition,more than a third(34%)say international or local conflicts and tensions are a threat to business travel.Unfortunately,travelers fears ar
52、e well-founded.Nearly 1 in 4 business travelers(23%)have experienced a situation on a business trip where they felt they were in immediate danger.This experience is more common among travelers in the Americas(28%)and APAC(24%)than among European travelers(17%).Business travelers expect their compani
53、es to ensure their health and safety while traveling.Even as 31%of business travelers say their company is requiring stays in lower quality accommodations and/or accommodations in less safe areas as a result of the uncertain economy,nearly half of travelers at companies with a formaltravel policy(48
54、%)expect their company to allow them to make choices that are outside of company policy to ensure they feel safe when traveling to certain areas of the world.Indeed,over half of business travelers(53%)have changed their accommodations on a business trip in the past 12 months specifically because the
55、y felt unsafe,with 28%saying theyve done this more than once.Nearly two-thirds of travelers from the Americas have done so(64%),as have 58%of APAC travelers,while fewer European travelers(42%)have taken this step.Whether based on gender,ethnicity,religion or community,discrimination is a harsh reali
56、ty throughout the world.But for business travelers,outright or subtle discrimination and/or harassment can undermine expectations of safety and get in the way of a productive and rewarding experience.While nearly 3 in 4 business travelers(74%)have experienced negative situations on a business trip,f
57、or some the unwanted attention became particularly unsettling.Many business travelers have experienced direct discrimination,including unfair or improper security screening(26%),being the target of unwanted sexual advances or comments(22%),or having derogatory language directed at them(20%).Others h
58、ave faced more subtle forms of discrimination,like being ignored by service workers who werent otherwise busy(31%),being asked if they are traveling with their spouse(25%),or having fellow travelers assume they worked at the hotel(19%).9Unsafe Accommodations53%have changed accommodations on a busine
59、ss trip because they didnt feel safeAmericas28%Dangerous Situations23%have felt in immediate danger on a business tripEuropeAPAC24%17%10LGBTQ+Traveler Concerns Show Little Decline Since 201955%55%46%38%57%51%54%46%Safety IssuesPrivacy IssuesBusiness IssuesLegal Issues20232019Business travel particul
60、arly concerning for LGBTQ+travelers business trip for safety reasons(55%)and nearly 2 in 5(38%)have hidden their sexual orientation on a business trip for legal reasons due to the region they visited having anti-LGBTQ+laws.In addition,close to half of LGBTQ+business travelers(46%)have hidden their s
61、exual orientation on a business trip because they felt their business goals had a better chance of success if they hid their identity.Companies need to be especially mindful of this,as over half of LGBTQ+travelers at companies with a formal travel policy(56%)expect their company to allow them to mak
62、e travel choices outside of company policy to ensure they feel safe when traveling to certain areas of the world.Likewise,over 2 in 5(43%)expect allowances if they have ideological or lifestyle differences with a travel destination.A third of LGBTQ+business travelers(33%)would decline a business tri
63、p that required travel to a region,state or country with a government or culture they do not support,compared to 26%of other business travelers.Its a troubling truth that business travelers who identify as LGBTQ+face particular,often greater,safety concerns than business travelers overall.Most LGBTQ
64、+business travelers have had negative experiences while traveling for work.Nearly a third of LGBTQ+business travelers(32%)have felt they were in immediate danger while on a business trip,2 in 5(40%)have been the target of unwanted sexual advances or comments,and a third(33%)have had derogatory langu
65、age directed at them.More than 4 in 5(82%)have changed their accommodations on a business trip in the past 12 months because they felt unsafe,including 64%who did so more than once.This is a major reason 9 in 10 business travelers who identify as LGBTQ+(90%)have hidden their sexual orientation on a
66、business trip,similar to the 95%who reported this when the question was last asked in 2019.While over half(55%)say theyve hidden their identity for privacy reasons,others have done so for more concerning considerations.Over half have hidden their sexual orientation on a 11The business and career ben
67、efits of business travel are undeniably crucial to the success of employees and companies alike,yet tightening budgets are clashing with traveler needs as businesses seek the best path forward.Companies have a duty to their employees to ensure the travel that is critical to success is not conducted
68、at the expense of their travelers.Yet in the grip of economic volatility,they must also face the realities of their fiscal responsibilities.With the costs of flights and first-class accommodations rising,companies are moving toward same-day returns,second-rate accommodations,and back-to-back meeting
69、 schedules.Business travelers expect flexibility in their companys policies and are willing to decline a trip if they feel unsafe or overextended,or if theyre expected to travel in a manner that is inconsistent with their commitment to the environment or to countries with values that dont align with
70、 their own.They are also quite commonly booking their business travel directly with suppliers,outside of corporate tools,leaving companies with limited visibility.To accommodate both,companies must provide business travelers with booking options and travel policies that acknowledge and accommodate t
71、heir concerns while also addressing the companys need for cost-cutting measures.Travelers willingness to decline trips despite the value they view as critical to their own career should sound an alarm in every company that relies on business travelers to get the job done.ConclusionMethodological Not
72、es The Concur Survey-Travel Managers was conducted by Wakefield Research()between April 7th and April 28th,2023,among 700 Travel Managers,defined as those who direct or administer travel programs for businesses,across 7 markets:France,Germany,Hong Kong,Mexico,SEA Countries(Malaysia and Singapore),UK
73、,and US.Data has been weighted to facilitate tracking.Results of any sample are subject to sampling variation.The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results.For the interviews conducted in this particul
74、ar study,the chances are 95 in 100 that a survey result does not vary,plus or minus,by more than 3.7 percentage points from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample.The Concur Survey-Business Travelers was conducted
75、 by Wakefield Research()between April 7th and April 28th,2023,among 3,850 Business Travelers in 25 markets:US,Canada,Brazil,Mexico,LAC(Colombia,Chile,Peru,and Argentina),UK,France,Germany,ANZ region(Australia and New Zealand),SEA region(Singapore and Malaysia),China,Hong Kong,Taiwan,Japan,India,Kore
76、a,Italy,Spain,Dubai,Benelux(Belgium,Netherlands,and Luxembourg),South Africa,Sweden,Denmark,Norway,and Finland.Data has been weighted to facilitate tracking.Results of any sample are subject to sampling variation.The magnitude of the variation is measurable and is affected by the number of interview
77、s and the level of the percentages expressing the results.For the 3,850 interviews conducted in this study,the chances are 95 in 100 that a survey result does not vary,plus or minus,by more than 1.6 percentage points from the result that would be obtained if interviews had been conducted with all pe
78、rsons in the universe represented by the sample.Thank YouWakefieldRAbout Wakefield ResearchWakefield Research is a leading,independent provider of quantitative,qualitative,and hybrid market research and market intelligence.Wakefield Research supports the worlds most prominent brands and agencies,including 50 of the Fortune 100,in 90 countries.Our work is regularly featured in media.