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1、#CiscoLive#CiscoLiveKeith Griffin PhD,Distinguished Engineer,CollaborationtechkeithBRKCOL-1871Collaboration AI.Responsible AI.Cognitive Collaboration 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App 3Questions?Use Cisco Webex Ap
2、p to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.12343https:/ 2023 C
3、isco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-1871Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAI in Collaboration Technology Computer Vision&Video Intelligence Audio&Speech IntelligenceRelationship Intelligence Conversational AI Contact Center AIBonus
4、section Generative AI and LLMsResponsible AI and Data Privacy BRKCOL-18714-Familiar with AI?-Using AI Features?-Developed with AI?-Seen this presentation before?2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveHybrid work requires an inclusive digital experienceMachine Lear
5、ning can help with thisBRKCOL-18716 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCollaboration AI:Strategic Areas 7Gesture based reactions Background Augmentation Immersive sharePeople Focus Head Detection Face Recognition Webex Assistant Webex Assistant Skills platform
6、 Webex Assistant language supportAccuracy and Performance improvements Transcription and Translation Highlights actions and outcomes Personal Insights ConnectionsTeam InsightsPeople Insights Audio IntelligenceConversational AIVideo IntelligenceCollaboration Insights“Optimize for my voice”available“O
7、ptimize for all voices”Noise RemovalTranscription,Translation and Captions BRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDevelopment of intelligent capabilities in Cisco Collaboration This is not new to us MachineIntelligenceAI&MachinelearningEcho cancellingS
8、patial audioMic beamformingProximityUltrasound motion detectionMedia resilienceFace detectionSpeaker triangulationNoise detectionFace recognitionSpeech recognitionNaturallanguageunderstanding52001820202023Video motion detectionTranscriptionTranslationNoise Removal Webex Assista
9、ntOptimize for voice Background replacement Gesture RecognitionRelationship Intelligence BRKCOL-18718Computer Vision&Video Intelligence 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGesture recognitionMore natural human engagementWebex AI enabled Gesture Recognition BRKC
10、OL-187110 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVirtual Backgrounds for privacy and personalization 11 Limit distractions,protect privacy Blur background,use personalized image or video Improved blur,backgrounds,dynamic scenes,weather coming in 2023BRKCOL-1871 20
11、23 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePeople Focus Make Hybrid Meetings Truly InclusiveGA:P1 Dec,P2 Early 2022BRKCOL-187112Computer vision demo video 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGestures and face detection in action 14
12、BRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBe Right Back15BRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFace Recognition for Devices:Enterprise ModelDeep Neural NetworkMatch ClassifierEnrolment0.120.840.28Identifier
13、Predicted IdentityBRKCOL-187116 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIntelligent Room Capacityhttp:/cs.co/roomcapacityBRKCOL-187117Audio&Speech Intelligence 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAudio Intelligence 19BRKCOL-18
14、71Optimize for my voiceOptimize for my voiceFocuses on the speakers voice onlyFocuses on the speakers voice onlyOptimize for all voicesOptimize for all voicesEqualizes group meeting voicesEqualizes group meeting voicesBackground noise removalBackground noise removalNoise cancellationNoise cancellati
15、on 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBringing noise removal natively to WebexDistinguishes human voice from background noise using AIEnhances your voice no matter the languageRemoves background noise no matter where you areProcessing is 100%local no cloud sec
16、urity or privacy riskBRKCOL-187120 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWe recently researched,implemented and measured the state-of-the-art noise reduction algorithms over the past 40 years using a consistent metric for quality(PESQ:ITU P.862)and a consistent s
17、peech data set(Interspeech 2020 DNS challenge).As you can see,in the past two years,the leading-edge deep learning algorithms from BabbleLabs(green)have eclipsed all prior methods.BRKCOL-187121Noise Removal Demo Video 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNoise R
18、emoval and Computer Vision Demo BRKCOL-187123 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive24Noise Removal in Webex BRKCOL-1871AI meets speech-deep experience in speech science,AI/ML,embedded systemsNovel Deep Neural NetworksSilicon-optimized softwareSpeech EnhancementC
19、onferencingSeparation of speech from unwanted sounds:Typing,dog barking,traffic,appliancesSeparates intelligible speech from human babbleSoftware for edge devices or cloud Key benefits:Improve speech quality Improvement in intelligibility Scalable compute to fit target platform 2023 Cisco and/or its
20、 affiliates.All rights reserved.Cisco Public#CiscoLive25Empowering Remote Users and Hybrid Office BRKCOL-1871Modest computeModest computeHigh accuracy&low latencyEndpointsEndpointsRoom/Desk/BoardRoom/Desk/BoardSoft ClientsSoft ClientsMachine Learning Model DesignData Acquisition&AugmentationModel Tr
21、ainingInference Model Development 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNoise Removal for External Callers26BRKCOL-1871Industry 1st Calling FeatureNoise Removal for External Callers enables noise-free communication for incoming PSTN calls.Available on Webex Webex
22、 Calling Calling Desktop,Desktop,MobilesMobiles 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOptimize for Voice and Speech Enhancement BRKCOL-187127 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive28Webex Audio Watermarking BRKCOL-1871Read Chr
23、is Rowans blog:https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAudio Watermarking in MeetingsWebexBarbDeniseCarolAliceRecording of the meeting containing Barbs audio watermark(234568)shared on the InternetSite/OrgUserMeeting IDWatermark IDHiTechCoAlice1234234567HiT
24、echCoBarb1234234568HiTechCoCarol1234234569HiTechCoDenise1234234570Audio Watermark enabled meeting ID 1234 on site HiTechCowwwAnalyze recording with Control HubFile obtained and uploaded to Webex Control HubLink provided to meeting sourceMeeting Audio with embedded audio watermarkBRKCOL-187129Relatio
25、nship Intelligence Insights Demo 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePersonal Insights Administration32BRKCOL-1871Existing Personal Insights tabs continue to be availableMeetingsWork LifeFocus TimeIT Admins can toggle on/off Connections separate from rest of Pe
26、rsonal InsightsNo additional license required 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive Personal Insights users will now be able to opt out of receiving Insights When a user Opts-Out,we will not calculate any user specific measures for Personal Insights EU users wil
27、l need to Opt-In when their IT enables Personal Insights It can take up to 7 days for Insights to be ready after the user opts-inStep 1 Click on Get StartedStep 2 Turn On InsightsWe start generating Insights for your review Personal Insights Opt in/Out33BRKCOL-1871Conversational AI 2023 Cisco and/or
28、 its affiliates.All rights reserved.Cisco Public#CiscoLiveIntelligent assistants come to workBRKCOL-187135 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConversational AI will First Emerge in the Enterprise for Collaboration and Team Collaboration and Team Meetings Meeti
29、ngs Cisco has built the worlds first worlds first enterpriseenterprise-ready voice assistant ready voice assistant for meetings and collaboration.“Save this whiteboard as strawman three.”“Invite Keith to join this meeting.”BRKCOL-187136 2023 Cisco and/or its affiliates.All rights reserved.Cisco Publ
30、ic#CiscoLiveLets play triviaRemind me toWho is the actor in this movie?Set a timerPut milk on my grocery listTurn on the lightsPlay this songWhats the weather like?CONSUMER USE CASESBRKCOL-187137 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSchedulea meetingStart the me
31、etingCallSomeoneTake meeting notesFind and distribute contentApprove expensesReview calendarAssign action itemsENTERPRISE USE CASESBRKCOL-187138 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive“Ok Webex,join the meeting”BRKCOL-187139 2023 Cisco and/or its affiliates.All ri
32、ghts reserved.Cisco Public#CiscoLiveWebex AssistantOk WebexMachine LearningSpeech RecognitionNatural Language UnderstandingQuestion AnsweringDialog ManagementBRKCOL-187140 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMindMeld is a leading Conversational AI Platform whic
33、h provides functionality for every step of the conversational workflowBRKCOL-187141 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive42BRKCOL-1871Conversational AI Platform ArchitectureA Python-based machine learning framework for building Conversational AI modelsProvides f
34、unctionality for training state-of-the-art models for natural language understanding and question answeringhttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveA sample interaction with our conversational AI platform43BRKCOL-1871“Your meeting with Janice has been schedu
35、led for 11 AM today.”“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveINPUTINPUTOUTPUTOUTPUT Target Domain:meetingstravelprocurementexpensesmeetings“Schedule a meeting with Janice from accounti
36、ng from 11 AM to noon in Acquerello”Domain ClassificationNatural Language ProcessorQuestion AnswererDialogue ManagerApplication ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEBRKCOL-187144 2023 Cisco and/or its affiliates.All rights res
37、erved.Cisco Public#CiscoLiveIntent Classification Target Intent:schedule_meetingDomain:meetingsmeetings“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”Natural Language ProcessorQuestion AnswererDialogue ManagerApplication ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITY
38、RESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEINPUTINPUTOUTPUTOUTPUTgreetexithelpcheck_calendercancel_meetingschedule_meetingBRKCOL-187145 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNatural Language ProcessorQuestion AnswererDialogue ManagerApplica
39、tion ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASE46Entity RecognitionBRKCOL-1871Domain:meetingsmeetingsIntent:schedule_meetingschedule_meeting“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”INPUTINPUT
40、OUTPUTOUTPUT Person:JaniceJanice Department:accountingaccounting Time:11 AM11 AM Room:AcquerelloAcquerello Time:noonnoon 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRole ClassificationNatural Language ProcessorQuestion AnswererDialogue ManagerApplication ManagerDOMAINC
41、LASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEDomain:meetingsmeetingsIntent:schedule_meetingschedule_meeting“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”INPUTINPUTOUTPUTOUTPUT Person:JaniceJanice Department:accoun
42、tingaccounting Time:11 AM11 AM Room:AcquerelloAcquerello Time:noonnoon Target Role:start_timestart_time Target Role:end_timeend_timeEntitiesBRKCOL-187147 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNatural Language ProcessorQuestion AnswererDialogue ManagerApplication
43、ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEEntity Resolution Person:JaniceJanice Department:accountingaccounting Time(start):11 AM11 AM Room:AcquerelloAcquerello Time(end):noonnoon Janice Smith(Employee ID:82417)Janice Smith(Employe
44、e ID:82417)Corporate Accounting(Department ID:240817)Corporate Accounting(Department ID:240817)ThurThur AugAug 24 11:00:00 PDT 201724 11:00:00 PDT 2017 SFO12SFO12-3 3-ACQUERELLO ALPHAACQUERELLO ALPHA ThurThur AugAug 24 12:00:00 PDT 201724 12:00:00 PDT 2017Domain:meetingsmeetingsIntent:schedule_meeti
45、ngschedule_meeting“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”INPUTINPUTEntitiesRolesOUTPUTOUTPUTBRKCOL-187148 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLanguage ParsingOUTPUTOUTPUT ThurThur AugAug 24 11:00:00 PDT 201724 11:00:00
46、PDT 2017 SFO12SFO12-3 3-ACQUERELLO ALPHAACQUERELLO ALPHA ThurThur AugAug 24 12:00:00 PDT 201724 12:00:00 PDT 2017 Janice Smith(Employee ID:82417)Janice Smith(Employee ID:82417)Corporate Accounting Corporate Accounting(Department ID:240817)(Department ID:240817)Natural Language ProcessorQuestion Answ
47、ererDialogue ManagerApplication ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEDomain:meetingsmeetingsIntent:schedule_meetingschedule_meeting“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”INPUTINPUTEnti
48、tiesRolesBRKCOL-187149 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOUTPUTOUTPUTResolved Entity Groups Target Dialogue State:book_meetingbook_meetingDomain:meetingsmeetingsIntent:schedule_meetingschedule_meeting“Schedule a meeting with Janice from accounting from 11 AM
49、to noon in Acquerello”INPUTINPUTRolesNatural Language ProcessorQuestion AnswererDialogue ManagerApplication ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEDialogue Management&Question Answering(1/3)BRKCOL-187150 2023 Cisco and/or its af
50、filiates.All rights reserved.Cisco Public#CiscoLiveACTIONSACTIONSinvitee=question_answerer.get(index=employees,emp_id=82417,dept_id=240817)location=question_answerer.get(index=rooms,id=SFO12-3-ACQUERELLO ALPHA)result=meeting_api.create_appointment(invitee,location,start_time,end_time)ExternalAPI Cal
51、lDialogue Management&Question Answering(2/3)51BRKCOL-1871Resolved Entity GroupsNatural Language ProcessorQuestion AnswererDialogue ManagerApplication ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEDomain:meetingsmeetingsIntent:schedule_
52、meetingschedule_meeting“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”INPUTINPUTRoles 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOUTPUTOUTPUT Response:“Your meeting with Your meeting with _ has been scheduled has been scheduled forfor
53、_.”Dialogue Management&Question Answering(3/3)Resolved Entity GroupsNatural Language ProcessorQuestion AnswererDialogue ManagerApplication ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEDomain:meetingsmeetingsIntent:schedule_meetingsche
54、dule_meeting“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”INPUTINPUTRolesBRKCOL-187152 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOUTPUTOUTPUT Response:“Your meeting with Your meeting with JaniceJanice has been scheduled for has been
55、 scheduled for 11 AM today11 AM today.”Dialogue Management&Question Answering(3/3)Resolved Entity GroupsNatural Language ProcessorQuestion AnswererDialogue ManagerApplication ManagerDOMAINCLASSIFIERENTITYRECOGNIZERENTITYRESOLVERINTENTCLASSIFIERROLECLASSIFIERLANGUAGEPARSERKNOWLEDGE BASEDomain:meeting
56、smeetingsIntent:schedule_meetingschedule_meeting“Schedule a meeting with Janice from accounting from 11 AM to noon in Acquerello”INPUTINPUTRolesBRKCOL-187153 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Assistant Skills PlatformOption of developing private(org-spe
57、cific)or public integrations with 3rd-party services.Available with our Webex developer App HubControl HubAPIs&SDK that allow developers and partners to seamlessly customize Webex AssistantAvailable for supported Webex Room Devices(e.g.Webex Board,Webex Room Kit,Webex Desk)BRKCOL-187154 2023 Cisco a
58、nd/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAt the device halfwake screen,speak to the Webex Assistant to kick-start your device interactions.GA:November 2022Webex Assistant Discoverability55BRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveTra
59、nscription for 13 Spoken LanguagesEnable more inclusive,accessible,and engaging meetings across the globe56BRKCOL-1871Host can select transcription for the meeting in 13 spoken languages,including English(existing),Chinese Mandarin(Simplified and Traditional),Dutch,French,German,Hindi,Italian,Japane
60、se,Korean,Polish,Portuguese,and Spanish.This feature is part of the real-time translation SKU,so the captions for these languages can also be translated to 100+other languages.GA 42.2(Feb 2022)Click to add text 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive57Webex Assist
61、ant for devices demoBRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveReal-Time TranslationEnable more inclusive,accessible,and engaging meetings across the globe58BRKCOL-1871User can select real-time translations from English to 100+languages(see help article).E
62、ach attendee can select any language.In one meeting,the maximum#of unique languages that can be used concurrently is 5.The Captions&Highlights Panel and any post-meeting transcriptions and highlights will be shown in English(no translation).Supported on desktop,web,mobile on version 41.5+,events(new
63、)webinars on version 41.6+,and Webex App on version 41.7+Requires admin to enable in Control Hub,and assign per-user licenses.Learn more:At-a-Glance.Privacy:Addendum 3 parts 2 and 8 of Privacy Data SheetGA since 41.5(May 2021)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiv
64、e59Real-Time Translation from English to 100+languagesBRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSpeaker Labeling in Closed Caption Box60BRKCOL-1871Speaker labels added in closed captioning box to further enhance live transcript readabilityClose Caption bo
65、x can be resized Click to add textGA 42.3(March 2022)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveResize Closed Captions Box61BRKCOL-1871Users can change the size of the CC(Closed Captions)box to show more or fewer lines 2023 Cisco and/or its affiliates.All rights reser
66、ved.Cisco Public#CiscoLiveSpanish,French,German spoken language transcription for Closed Captions62BRKCOL-1871Click to add textThe host can select the spoken language(transcription)in 4 different languages:Spanish,French,and German,in addition to the existing English.This applies to users with Webex
67、 Assistant or Closed Captions.This is separate from the real-time translation SKU,which enables spoken language(transcription)in 13 languages,and caption language(translation)in 100+languages.Transcription and Translation Demo 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLi
68、ve64Demo:Transcriptions and TranslationBRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveControl Hub:Common SettingsSite Options Automatic Recording Transcripts On/OffBRKCOL-187165 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveControl
69、 Hub:Management UsersMeetings/Advanced SettingsBRKCOL-187166 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Site Page:PreferencesCreate a recording transcriptBRKCOL-187167 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnable Real-Time Tr
70、anslationControl Hub/Services/Meetings/Common Settings/Site Options68BRKCOL-1871Contact Center AI 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWhat do Customers Expect from AI?70%Increase in CSAT scores when using AIBusinesses experience a reduction in call volumes when
71、 deploying AI.37%Cisco Global SurveyCisco Global SurveyNemertesNemertesAgent EffectivenessInsightsCost SavingsLong wait times and frustrated customers and impacts loyaltyCustomer ExperienceProcesses inefficiencies and lack of automation carries significant costs Leveraging interaction data for proac
72、tive engagement and optimizing business processesLow agent productivity due to and high agent turnover due to burnout and call overloadBRKCOL-187170 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive213Our Strategy to Enable and Augment Contact Center AIOpen platform to enab
73、le best-of-breed experience across AI providers Provide agnostic architecture that unifies and simplifies experienceacross AI providers Bring in native high-value AI capabilities that augment customer experience&contact center performanceGetting the full benefit from investment in AIBRKCOL-187171 20
74、23 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUniversal HarnessAI APIsVirtual agentTranscription APIText-to-speechAgent EffectivenessCall transcriptionAgent wrap-upAgent AnswersSupervisor MonitoringThe The Universal Harness Universal Harness is the is the single point of i
75、ntegration single point of integration with selected AI services and with selected AI services and vendors.Integrate with vendors.Integrate with multiple AI vendors.multiple AI vendors.1 1Streaming Interface2 23 3Self-Service AutomationVirtual AgentsChat botsVoice BiometricsActionable InsightsTopic
76、analysisTopic trendsAgent quality monitoring1 12 2Mix and match bestMix and match best-in in-class class AI ServicesAI Services optimized for optimized for your business needsyour business needsUnlock Unlock personalized selfpersonalized self-service service experiences while experiences while empow
77、ering agents empowering agents across across the customer journeythe customer journey3 3On-prem Contact CenterCisco Cloud Contact Center3rdParty ClientsWebex Connect+localized vendors72Unified architecture to power Cisco and Partner AI ServicesBRKCOL-1871 2023 Cisco and/or its affiliates.All rights
78、reserved.Cisco Public#CiscoLiveContact Center AI Native Features Automation Analytics Topics and Call Drivers 73BRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveContact Center AI Native Features Native Virtual Agent 74BRKCOL-1871 2023 Cisco and/or its affiliates
79、.All rights reserved.Cisco Public#CiscoLiveContact Center AI Native Features Agent Answers 75BRKCOL-1871Bonus section:Generative AIMyth,Hype,Magic?2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicWhat is Generative AI?Artificial Intelligence algorithms which use the data they are tra
80、ined on to generate new content including text,imaging,audio,video and synthetic dataBRKCOL-187177 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicWhat problems and use cases are a good fit for Generative AI to solve?Scenarios involving the generation of new content or interaction w
81、ith existing content.BRKCOL-187178 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLarge Language Model Development BRKCOL-187179Responsible AI&Data Privacy 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveResponsible AI Development81The power of
82、AI mandates attention to developing responsible systems Implicit training data selection replaces explicit algorithm decisionsSystems may replace humans in consequential decision makingLack of explainability may open security and accountability holes Data CollectionLoss Function DesignSystem SpecUse
83、r DefinitionCompliance TestingDocumentationExplainabilityExpert ReviewConsequentialityPrivacyData RightsFairnessTransparencySecurityhttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBRKCOL-187182 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisco
84、LiveTransparencyWe inform customers when AI is being used to make decisions that affect them in material and consequential ways.FairnessAchieving better decisions requires assurance that the training data represents the demographics of individuals or groups across the full spectrum of diversity to w
85、hich AI will be applied.AccountabilityImplementing appropriate governance and controls to ensure that AI solutions operate as intended and to help prevent inappropriate use.PrivacyPrivacy controls must be designed into the supporting technology to assure that personal data usage is permitted,purpose
86、-aligned,proportional,and fair.Securitytesting the resilience of AI systems for conventional as well as adversarial machine-learning attacks;sharing information about vulnerabilities and cyber-attacks;and protecting the privacy,integrity,and confidentiality of personal data.ReliabilitySystematically
87、 testing for and engineering to produce replicable results.Cisco Principles for Responsible Artificial Intelligence83BRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveTrust in generated output Hallucinations Incorrect outputData Leakage retained inputs to 3rdpart
88、y generative AI Exposure of confidential information IP Leakage retained inputs to 3rdparty generative AI Responsible AI Generative AI Additional ConsiderationsContent and code contaminationRight to use generated content New security vulnerabilities Unintended copyright or IP infringement Unintended
89、 offensive output Unintended human rights violations or privacy infringement BRKCOL-187184 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSummary-Collaboration AI85Gesture based reactions Background Augmentation Immersive sharePeople Focus Head Detection Face Recognition
90、Webex Assistant Webex Assistant Skills platform Webex Assistant language supportAccuracy and Performance improvements Transcription and Translation Highlights actions and outcomes Personal Insights ConnectionsTeam InsightsPeople Insights Audio IntelligenceConversational AIVideo IntelligenceCollabora
91、tion Insights“Optimize for my voice”available“Optimize for all voices”Noise RemovalTranscription,Translation and Captions BRKCOL-1871 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFill out your session surveys!Attendees who fill out a minimum of four session surveys and
92、the overall event survey will get Cisco Live-branded socks(while supplies last)!86BRKCOL-1871These points help you get on the leaderboard and increase your chances of winning daily and grand prizesAttendees will also earn 100 points in the Cisco Live Challenge for every survey completed.2023 Cisco a
93、nd/or its affiliates.All rights reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook your one-on-oneMeet the Engineer meetingAttend the interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit the On-Demand Library for more sessions at www.CiscoL
94、 you#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive89Gamify your Cisco Live experience!Get points Get points for attending this session!for attending this session!Open the Cisco Events App.Click on Cisco Live Challenge in the side menu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the QR code:How:123489 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-1871#CiscoLive