《易观梅森:2022年OSS闭环自动化调查结果报告(英文版)(12页).pdf》由会员分享,可在线阅读,更多相关《易观梅森:2022年OSS闭环自动化调查结果报告(英文版)(12页).pdf(12页珍藏版)》请在三个皮匠报告上搜索。
1、798267099-232Survey results report on OSS closed-loop automation13 13 September 2022September 2022Justin van der Lande,Neil Kiritharan,Dev Chakravarty and Joshua DayanThis report was commissioned by OracleUsage is subject to the terms and conditions in our copyright notice.Analysys Mason does not en
2、dorse any of Oracles products or services.798267099-232Challenges to implement closedChallenges to implement closed-loop automationloop automationTechnology and vendor selectionTechnology and vendor selectionDemand for closedDemand for closed-loop automationloop automationTimeframes and ownership of
3、 closedTimeframes and ownership of closed-loop automationloop automationExecutive summaryExecutive summary:Executive summary:The next 3 years will be crucial for closedThe next 3 years will be crucial for closed-loop automationloop automationEach section is also available on the following slides7982
4、67099-232Demand for closedDemand for closed-loop automation:loop automation:All CSPs consider closedAll CSPs consider closed-loop automation to be loop automation to be feasible in the mediumfeasible in the medium-term,improving CX is the primary objective term,improving CX is the primary objective
5、Executive summary798267099-232Timeframes and ownership of closedTimeframes and ownership of closed-loop automation:loop automation:Most respondents say Most respondents say the the majority ofmajority of their processes will support closedtheir processes will support closed-loop in the next 1loop in
6、 the next 1-3 years3 yearsExecutive summary798267099-232Challenges to implement closedChallenges to implement closed-loop automation:loop automation:Organizational resistance to Organizational resistance to change and insufficient ROI are barriers to implementation;legacy apps will provechange and i
7、nsufficient ROI are barriers to implementation;legacy apps will provethe biggest challengethe biggest challengeExecutive summary798267099-232Technology and vendor selection:Technology and vendor selection:Respondents are most likely to engage a single Respondents are most likely to engage a single s
8、pecialist solution vendors to deliver closedspecialist solution vendors to deliver closed-looploopExecutive summary798267099-2327Summary of key findings:Summary of key findings:CSPs claim to have already begun implementing closedCSPs claim to have already begun implementing closed-loop,and the next
9、3 years will be crucialloop,and the next 3 years will be crucialKey findingsInternal issues,both cultural and technological,are the key barriers to more widespread adoption Organizational resistance is key challenge-even though respondents indicated that organization setups are not an issue indicati
10、ng that attitudes are the barrier to adoption CSPs install bases will take some time to be updated and may never be fully updated;adaptation and integration of legacy systems will be a challengeDemand for Demand for closedclosed-loop loop automationautomationChallenges to Challenges to implement imp
11、lement closedclosed-loop loop automationautomationTimeframes and Timeframes and ownership of ownership of closedclosed-loop loop automationautomationAll CSPs surveyed consider closed-loop automation to be feasible in the medium-term,and one-third of CSPs claim that some form of closed-loop automatio
12、n has already been implementedImproving customer experience is the most important driver for closed-loop automation overall,though support for new 5G services and reducing costs were also importantThe move to closed-loop automation is already underway;the majority of CSPs plan to have implemented cl
13、osed-loop within the next 3 years so the next few years are crucialThis move will usually be run by CSPs CTOs,with network ops being a key areaTechnology and Technology and vendor selectionvendor selectionVendors with telecoms experience are valued above network equipment providersCSPs consider the
14、best positioned vendors to be application vendors with some independence from network(or at least,are viewed to have independence)and have expertise in all applications in closed-loop lifecycleKey building blocks for closed-loop automation are service and network assurance,then analytics and invento
15、ryRespondents overwhelmingly prefer to use components from the same vendor798267099-2328Demand for closedDemand for closed-loop loop automation:automation:While most operators claim to engage in some While most operators claim to engage in some closedclosed-loop automation,the majority plan to exten
16、d automation in the futureloop automation,the majority plan to extend automation in the futureKey findings|demandCurrent Current approach to approach to faultfault-toto-resolutionresolutionDemand for Demand for closedclosed-loop loop automationautomationWe have implemented a real-time monitoring sol
17、ution and some automated fault resolution(36%)27%of mobile operators are manually drivenAreaAreaQuestionQuestionTop answerTop answerOutliersOutliersFeasibility of Feasibility of fully closedfully closed-loop loop automationautomationCurrently feasible we are already implementing closed-loop automati
18、on(46%)No operators believe that fully closed-loop automation is not feasible in the foreseeable future Areas for which Areas for which use of closeduse of closed-loop automation loop automation is plannedis plannedIn network operations(51%)55%of UAE operators intend to use closed-loop automation fo
19、r customer operations,with only 36%planning to deploy it in network operations Over a third of respondents have implemented assurance-driven closed-loop automation;this is likely to just be implemented to some extent but is still higher than we anticipatedAdditional commentsAdditional comments No re
20、spondents considered closed-loop completely infeasible(though 16%considered it infeasible in the short-term)Network operations ranking higher than service operations and customer operations seems to contradict the next question,but may imply that improvement of network ops is more effectiveDrivers f
21、or Drivers for implementing implementing closedclosed-loop loop automationautomationImprove the customer experience(30%)Mobile operators(42%)prioritised reducing costs over improved customer experience Customer experience is the most important driver,though the cost vote was split-cost cutting throu
22、gh systems optimisation,network optimisation and reduced need for staff were the next 3 most important drivers Support for new 5G services ranked higher than reducing costsWhich use cases Which use cases are most likely are most likely for closedfor closed-loop loop automationautomationResource/netw
23、ork optimisation(70%)Mobile operators are most interested in auto-scaling(72%)Auto-healing was the least picked option;it may be the case that auto-healing is seen as less required in a closed-loop system due to decreased failure rates798267099-2329Timeframes and ownership of closedTimeframes and ow
24、nership of closed-loop loop automation:automation:While most operators While most operators already engage in some degree of automation,the next three years will be crucialalready engage in some degree of automation,the next three years will be crucialAreaAreaQuestionQuestionTop answerTop answerOutl
25、iersOutliersAdditional commentsAdditional commentsProcesses/Processes/teams supporting teams supporting closedclosed-loop todayloop todayTimeframes Timeframes and and ownership of ownership of closedclosed-loop loop automationautomation11-50%processes supported(52%)Service operations(62%)Fixed opera
26、tors most commonly have 5-10%of processes supporting closed loop(33%)Time until most Time until most processes processes support support closedclosed-looploopBetween 1 and 3 years(65%)12%of mobile only operators believe it will take more than 3 years until most processes support closed-loop automati
27、onRoles driving Roles driving adoption of adoption of closed loopclosed loopCTO/VP Network Operations(49%)44%of APAC operators report that the Head of Consumer Services is primarily driving adoption of closed-loop automation Only 2%of respondents indicated that their processes do not support closed-
28、loop.Respondents may consider their processes to support closed-loop even if they are not currently automated Network operations and IT provisioning are also likely to support closed-loop 9%indicated that the majority of their processes support closed-loop already;this is less than the 15%who had 50
29、%of processes currently supporting closed A further 20%of respondents will support closed loop within the year Head of consumer services(22%)and CIO(18%)are the next most important roles in driving adoptionIs organisation Is organisation setup to take setup to take advantage of advantage of closedcl
30、osed-looploopYes we are already organizationally aligned to implement closed-loop automation(52%)45%of Middle Eastern operators do not believe themselves to yet be ready to take advantage of automation,but are currently working on it Most organisations feel like they are setup to take advantage of c
31、losed-loop,but still feel that organisational resistance to change is a challenge(in a later question)Key findings|timeframes and ownership798267099-23210Challenges in implementing closedChallenges in implementing closed-loop loop automation:automation:Internal issues,both cultural Internal issues,b
32、oth cultural and technological,are the key barriers to more widespread adoption and technological,are the key barriers to more widespread adoption Key findings|challengesAreaAreaQuestionQuestionTop answerTop answerOutliersOutliersAdditional commentsAdditional commentsMost Most important important KP
33、Is to KPIs to closedclosed-loop loop automation automation business business casecaseIncrease in enterprise SLA compliance(27%)27%of mobile only operators mention reduction in network downtime as the most important KPI 33%of fixed only operators describe reduction in customer service downtime as the
34、 most important KPI for the success of closed-loop automation Results on most important KPIs are a direct reversal of the question about drivers of closed-loop adoption Respondents want to improve customer experience but consider SLA compliance to be more important or potentially feel that closed lo
35、op will have little direct effect on CSAT/NPS;there is a disconnect between the KPIs for customer experience being important(only 11%selected)and customer experience being a top driverMost Most significant significant issuesissuesToo much organizational resistance to change(55%)Mobile operators equa
36、lly consider insufficient ROI and too costly(both 48%)above organisational resistance(42%)Fixed operators have insufficient ROI top(62%)Organisational resistance to change being the most significant issue implies that respondents feel that organisations will resist the change despite it being benefi
37、cial Insufficient ROI was the second most chosen answer,ahead of too costly,implying ROI concerns are more related to insufficient(financial)benefitsExpected Expected challenges/challenges/where help where help is neededis neededAdaptation of internal/legacy applications(62%)64%of converged operator
38、s single out integration of legacy systems as being an expected challenge of adoption Integration and adaptation of internal/legacy applications are likely to go hand-in-hand;they were chosen by a similar proportion of respondents Despite integration and adaptation of internal/legacy applications be
39、ing a concern,most are not concerned about openness of existing systemsChallenges Challenges to to implement implement closedclosed-loop loop automationautomation798267099-23211Technology and vendor Technology and vendor selection:selection:Application vendors with allApplication vendors with all-ro
40、und closedround closed-loop loop expertise are the tech partners most sought after to help with implementationexpertise are the tech partners most sought after to help with implementationKey Key considerations considerations in selecting a in selecting a vendor/partnervendor/partnerTechnology Techno
41、logy and vendor and vendor selectionselectionExpertise in contemporary networking,inventory,assurance,orchestration(22%)Enterprise-focused operators were most concerned for staff skills training(55%)AreaAreaQuestionQuestionTop answerTop answerOutliersOutliersCapabilities Capabilities expected from e
42、xpected from vendor vendor solutionssolutionsOffers(or partners for)assurance,inventory/topology,and orchestration(28%)Converged/integrated operators are most interested in closed-loop driven by data analytics(35%)Key building Key building blocksblocksService and network assurance(fault,performance,
43、topology)(70%)Enterprise-focused operators are most concerned with a complete inventory(70%)Support for staff training is the second most important consideration,which tallies with internal development teams being a common second/third choice for closed-loop implementationAdditional commentsAddition
44、al comments Privacy and security capabilities are a common third most important consideration,but is not a primary concern Coupled with the following questions on key building blocks,it is clear that CSPs favor application vendors when selecting a closed-loop partner A complete,accurate inventory is
45、 seen as just as important as analytics and AI/ML capabilities Standards-aligned data models rank second-bottom;this contradicts theexpectation for standards-aligned architecture to be a challengeKey standardsKey standardsTOSCA(63%)55%of Middle Eastern operators say that MEF is their preferred stand
46、ard MEF and TMF are the two least chosen options,which contrasts with the additional awareness that these standards have as compared to TOSCAKey findings|technology and vendor selectionExpected Expected partner to help partner to help deliver deliver closedclosed-loop loop automationautomationSpecia
47、list telecoms BSS/OSS solution provider(31%)Mobile-only operators are most likely to use internal development teams as a first choice(36%)Specialist BSS and OSS solution providers are the most common first-choice while Managed Service Providers are least common Internal development teams are chosen
48、most commonly across respondents top 3;they are the most common third choice optionNBED title of report in sentence casePUBLISHED BY ANALYSYS MASON LIMITED INAnalysys Mason Limited.Analysys Mason Limited.Registered in England and Wales with company number 05177472.Registered office:North West Wing B
49、ush House,Aldwych,London,England,WC2B 4PJ.We have used reasonable care and skill to prepare this publication and are not responsible for any errors or omissions,or for the results obtained from the use of this publication.The opinions expressed are those of the authors only.All information is provid
50、ed“as is”,with no guarantee of completeness or accuracy,and without warranty of any kind,express or implied,including,but not limited to warranties of performance,merchantability and fitness for a particular purpose.In no event will we be liable to you or any third party for any decision made or act
51、ion taken in reliance on the information,including but not limited to investment decisions,or for any loss(including consequential,special or similar losses),even if advised of the possibility of such losses.We reserve the rights to all intellectual property in this publication.This publication,or a
52、ny part of it,may not be reproduced,redistributed or republished without our prior written consent,nor may any reference be made to Analysys Mason in a regulatory statement or prospectus on the basis of this publication without our prior written consent.Analysys Mason Limited and/or its group companies 2022.OCTOBER OCTOBER 20222022