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1、Type here London Business 1000 On behalf of London Councils and London Chamber of Commerce and Industry November 2022 On behalf of YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.1 Contents About the London Business 1000.3 Metho
2、dology.3 Executive summary.5 Londons business environment.5 Devolution and government.5 Skills and training.6 Recruitment.6 Apprenticeships.6 Sustainability.7 Londons business environment.8 Economic confidence.8 Challenges over the next 12 months.9 Inflation and the cost of doing business.11 Devolut
3、ion and government.15 Business rates.15 Attitudes to local councils.17 Concerns about Brexit.19 Skills and training.21 Skills challenges.21 Upskilling.25 Recruitment.28 Past and future recruitment plans.28 Roles recruited.30 Difficulties recruiting.31 Apprenticeships.34 YouGov plc,50 Featherstone St
4、reet London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.2 Employment of apprentices.34 Use of apprenticeship funding.35 Engagement around apprentices.36 Sustainability.39 Actions taken.39 Barriers and motivators to lower emissions.40 Conclusions.44 Appendix A:sub-r
5、egional spotlight.46 Londons business environment.46 Devolution and government.47 Skills and training.48 Recruitment.49 Apprenticeships.50 Sustainability.50 Appendix B:Case studies.52 YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reser
6、ved.3 About the London Business 1000 For a sixth year,London Chamber of Commerce and Industry(LCCI)and London Councils have commissioned an annual survey of more than one thousand London businesses.The research provides insights into employers recruitment plans and their skills needs as they deal wi
7、th the impacts of the cost-of-living crisis and Brexit.This report also provides insights into businesses approach to delivering a more environmentally sustainable economy,recruitment intentions,and the status of skills and apprenticeships.Methodology All figures,unless otherwise stated,are from You
8、Gov Plc.YouGov surveyed 1,369 London business decision-makers online between 29th July and 19th September 2022.The sample frame included 1,000 core responses representative of business size and an additional 350 responses from large businesses(with 250 employees or more).The final achieved figures h
9、ave been weighted to be representative of London businesses by size and industry.Charts and analysis are based on figures to two decimal places and so bars or combined figures may not align or sum to the net percentage figure due to rounding.The weighted proportions are representative of the London
10、business population by size and therefore micro and small businesses are the predominant view in the weighted data.The quantitative survey was followed by 10 in-depth interviews,to get a better understanding of what drives businesses perceptions of their local council.The sample frame included 10 bu
11、sinesses of various sectors and size,skewed towards smaller businesses.The main criteria was past engagement with the local council,split between those who felt their local council does not act much(5 interviews)and those who felt they did not know if their local council acts at all(5 interviews).In
12、terviews were conducted online via Zoom between 10th and 28th October 2022.Quotes have been included throughout This report is the sixth annual London Business 1000.Where questions have been consistently asked in the same way,some comparison with previous years has been included in the report.The 20
13、20 and 2021 survey were also conducted by YouGov with the same sampling and weighting scheme,so direct comparisons have been provided.While effort has been made to ensure the sample and questions remain consistent across YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyr
14、ight 2022 YouGov plc.All rights reserved.4 previous wave of the London Business 1000,direct comparisons of figures with pre-2020 waves are only indicative and should be considered with caution.Figure 1.Breakdown of achieved sample by size,region,and industry Unweighted base Weighted base Business si
15、ze Micro/Small(1 to 49 employees)969 1347 Medium(50 to 249 employees)96 18 Large(250+employees)304 4 Office region Central 749 701 East 221 240 South 163 186 West 236 243 Industry Production/agriculture,forestry&fishing 64 45 Construction/property 173 194 Motor trades/wholesale/transport&storage 86
16、114 Retail 110 118 Accommodation&food services/arts,entertainment,recreation&other services 162 166 Information&communication/professional,scientific&technical 408 449 Finance&insurance/business administration&support services 261 163 Public administration&defence/education/health 86 110 Other 19 11
17、 Total 1369 1369 YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.5 Executive summary Londons business environment Within the last year,economic confidence has significantly fallen since 2021,with three quarters of businesses(75%
18、)being less confident over the next 12 months than they were about the last 12 months.Inflation is now the key threat to economic recovery almost double the next closest answer,a lack of consumer spending(60%vs 34%).Most London businesses,no matter their size,have seen an increase in their operation
19、al costs(including staff pay,energy,raw materials,fuel,regulation)in the last 12 months(75%).Of those who saw their operational costs increase,staff pay saw the smallest median increase of 20%.However,the cost of raw materials and energy costs have seen a particular rise,with a median rise of 64%and
20、 137%respectively.Most businesses plan to make operational changes to respond to inflationary pressures(70%),while only half(49%)intend to make workforce changes and even fewer intend to use wages/incentives(24%)and freezing or cutting wages/incentives instead(11%).Businesses are most likely to resp
21、ond to inflationary pressures by increasing prices for their products or services three in five say they are/will be doing so(60%).Devolution and government Consistent with the last two years,investing business rates into improving public transport is the biggest perceived priority for London compan
22、ies(44%)followed by improving air quality and building more homes in the capital(32%).Almost half of businesses(46%)believe public transport investment should be used to maintain bus routes.Large businesses are more inclined towards Crossrail 2(large:44%;micro/small:32%),while micro/small businesses
23、 favour new bus routes(large:20%;micro/small:35%).London businesses are slightly more positive about councils,with a rise from 2021,but at a significantly lower level than 2019(2022:25%;2021:23%;2020:25%;2019:34%).Micro/small businesses are most sceptical of council action with half(53%)saying they
24、do not act on the concerns of businesses.Brexit is having an impact upon businesses,with half of businesses now experiencing supply chain issues(52%)and having less access to suitably skilled employees(49%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouG
25、ov plc.All rights reserved.6 Skills and training Wages and retention(43%)are now seen as the key challenge,while a fifth cite concerns regarding Brexit(20%).More broadly,businesses are facing increased challenges over the last two years in staff retention(2022:25%;2020:15%),skills shortages among jo
26、b applicants(2022:14%;2020:25%),and the cost/time to recruit new workers(2022:24%;2020:14%).Businesses that see staff retention as a key challenge found the top issue to be concerns around wages(62%),closely followed by losing staff to competitors(58%).There is a substantial increase in the proporti
27、on of businesses that face skills challenges a rise to three quarters(72%)from three fifths(58%)in 2020.There has been a fall in the same timeframe in the proportion of companies that do not see any skill challenges with their current staff(2022:24%;2020:37%).Challenges with technical/job-specific s
28、kills continue to rise with almost a third now citing this(32%).This is driven by large businesses with almost half(48%)facing issues in this area.Training existing staff remains the most prominent way to address these skills shortages(36%).Recruitment Most businesses recruited or tried to recruit i
29、n the past 12 months(63%)and a similar proportion plan to recruit over the next 12 months(61%).An uplift since 2020 and seen across all business sizes.Two-fifths of businesses believe their headcount will increase over the next year a far higher proportion than 2020(2022:44%;2021:42%;2020:26%).Deman
30、d for professional/managerial roles remains most prevalent(54%),which follows a five-year trend.Businesses need more support in recruiting,with two-fifths(38%)of businesses facing difficulties in recruiting staff for professional/managerial roles.Half of businesses found not enough people interested
31、 in their roles(51%)and almost half(47%)of London businesses also perceive applicants to have insufficient ability/skills.Apprenticeships There has been a marked increase since last year in the proportion of businesses employing an apprentice(14%vs 7%).This is largely driven by micro/small businesse
32、s,which have doubled in level since 2021(13%vs 7%).To the best of their knowledge,14%of businesses believe that they are required to pay the levy,more than double last year(5%2021;7%2020).Overall levels of YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGo
33、v plc.All rights reserved.7 uncertainty also remain high,with two-fifths not knowing if their business is required to pay the apprenticeships levy(38%).Intention to use apprenticeship funding has increased since last year,with one in seven(14%)now planning to do so,compared with one in ten(9%)in 202
34、1.Of those employers who believe they are required to pay the apprenticeships levy,three-fifths currently employ apprentices(60%)and a similar proportion intend to use the apprenticeships funding(61%).Amongst those who say they will use the apprenticeships funding in the next 12 months,two-fifths sa
35、y they will use the funding to employ the same number of apprentices as before(39%).Three in ten say they will use the funding to employ more apprentices(31%),fewer apprentices(31%),or use it to train existing staff(32%).Only one in ten businesses who will use apprenticeship funding plan to use more
36、 than half of the funds available to them(10%)a notable fall from around a fifth of the same group in 2021(19%)and 2020(21%).A third(32%)of businesses do not use apprenticeships as they do not meet their needs.While a quarter(25%)cite administration time or the management/workload involved(23%)as re
37、asons for not employing apprentices.Sustainability A higher proportion of businesses believe that cutting emissions is important(40%)than unimportant(33%),with large businesses most likely to believe in its importance(57%).Seven in ten businesses acted to reduced emissions in 2022,consistent with pr
38、evious years(2022:71%;2021:69%;2020:71%).For those businesses that took action,adapting products to be greener is the most frequently selected option(33%).There is also a significant reduction since 2020 in businesses encouraging remote working to reduce their firms environmental impact,a fall from
39、two in five in 2020 to 29%this year.The most common barrier to reducing emissions are high initial upfront costs and that it is not appropriate to their business(12%).However,only 6%of companies believe that a lack of knowledge/skills within the business is the main barrier to lowering their emissio
40、ns.In line with upfront cost being a barrier,businesses would benefit from more financial assistance to address barriers to reducing their emissions,with seven in ten choosing green grants or tax breaks for environmentally friendly businesses as the most beneficial incentive to lower their emissions
41、(69%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.8 Londons business environment Economic confidence The fieldwork for this years survey took place in August and September 2022,before budget announcements in September and Oc
42、tober.Nevertheless,there have been substantial shifts in economic confidence for the next 12 months.In 2020,the findings reflected concerns about the COVID-19 pandemic and its impact on the economy.In 2021,there was some economic optimism as restrictions lifted and London businesses were more positi
43、ve about the next 12 months.Now,in 2022,economic confidence has deteriorated only one in 10 are more confident about the UK economy over the next 12 months than they were about the last 12 months(11%).Three-quarters of London businesses(75%)are less confident about the UK economy over the next 12 mo
44、nths than they were about the last 12 months.Consistent with previous years,the patterns seen for confidence in Londons economy and their own business economic prospects mirror the patterns for confidence in the UK overall,but to a lesser extent.Three-fifths(61%)are less confident about Londons econ
45、omy and just under two-fifths(37%)are less confident about their own business prospects.In terms of their own business prospects,medium-sized businesses are the most optimistic a third are more confident about their economic prospects this year(33%),compared to around a quarter of small/micro(23%)or
46、 large(25%)businesses.Consistent with previous findings,the retail industry sees the highest proportion of businesses reporting that they are less confident about their own economic prospects over the next 12 months(48%).This is significantly higher than those in the information and communication(29
47、%)or finance and insurance(24%)sectors.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.9 Figure 2.Levels of confidence over the next 12 months,compared to the last 12 months All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369
48、)Challenges over the next 12 months Looking specifically at what businesses see as the key threats over the next 12 months,the top answer is rising inflation(60%)almost double the next closest answers(34%lack of consumer spending,31%low turnover/cash-flow issues).A similar question was asked in 2021
49、 and 2020 about the key threats to recovery from the COVID-19 pandemic.Low turnover/cash-flow issues have featured in the top three answers given in each year(35%2021,51%2020),showing that businesses are facing the same challenges two years on.Concern around a lack of consumer spending eased last ye
50、ar after being a key concern in 2020(42%2020,27%2021),but the question asked this year demonstrates that it is still a current threat(34%).“We usually had about a 5%attrition rate,its pretty standard.Thats increased to 9%.So we tried to find out why,where thats coming from.The extra 4%,from the feed
51、back,its cost of livings and less disposable income.”Recreation business Retention of staff was cited as a challenge by a fifth of London businesses(19%),but this rises to a third of medium-sized businesses(35%)and two-fifths of large businesses(42%).A similar pattern is seen with concerns about not
52、 being able to recruit staff with appropriate skills medium and large businesses are particularly concerned(32%,48%respectively).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.10 Fewer micro/small businesses are worried about s
53、taff retention(19%)or recruiting staff with the right skills(28%),but this is perhaps unsurprising given their smaller employee numbers.Instead,small/micro businesses are more likely to be concerned about low turnover/cash-flow issues(31%,26%medium,16%large).“Staffing is a major issue.Theres massive
54、,massive pressure on wages.”Real estate “The most difficult for me is hiring,trying to find people with the right skills in the field.Were quite a small business so we dont have massive sponsorship potential for people coming from abroad for visas.”Education A third of those in the production/agricu
55、lture industry say not being able to retain staff is a key threat in the next 12 months(33%),compared to only 16%in the finance and insurance industry.However,they do not have the same level of concern with recruitment.Instead,businesses in accommodation and food services are the most likely to have
56、 concerns about their ability to recruit appropriately skilled staff(37%vs 26%production/agriculture,18%wholesale/transport and storage).Businesses in Central and East London(both 21%)are more likely than those in the South(10%)or West(17%)to say not being able to retain staff in the next 12 months
57、is a key threat to their firm.Those in the East are also the most likely to be concerned about a lack of consumer spending(41%).Figure 3.Threats to business over the next 12 months All respondents(2022 n=1,369)YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 Y
58、ouGov plc.All rights reserved.11 In 2022,a fifth of London businesses said that a lack of finance/capital is a threat to their business over the next 12 months.Of these,just over a third(35%)said financial investors/institutions perceived their business lacked viability and a quarter said their busi
59、ness already had too much debt(24%).Those in production/agriculture(31%)or construction/property(30%)were particularly likely to say they are concerned about a lack of finance/capital over the next 12 months.“Its challenging in many ways from an investment perspective.When markets are down its not g
60、ood in terms of our portfolio values.That has its own impact.”Financial services Inflation and the cost of doing business Most London businesses have seen an increase in their operational costs(such as staff pay,energy,raw materials,fuel,regulation)in the last 12 months(75%)and these increased costs
61、 are seen across all business sizes(75%small,69%medium,76%large).Only one in seven say their operational costs have stayed about the same(14%).“My energy bills have gone up by almost threefold.”Food services“Obviously with the cost of everything else going up,the cost of the parts will go up.”Transp
62、ort&storage Businesses in the retail sector are the most likely to say operational costs have increased(85%),closely followed by those in accommodation and food services(84%),and production/agriculture(83%).Those in the public administration/education/health sector are the least likely to say their
63、operational costs have increased,but it is still a clear majority who say so(65%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.12 Figure 4.Operational costs increased or decreased in the past 12 months All respondents(2022 n=
64、1,369)Of those who say their operational costs have increased in the past 12 months,the median increase in costs for staff pay is relatively small at 20%.In contrast,raw materials are estimated to have increased by a median of 64%and energy costs increased by a median of 137%.For energy costs,a fift
65、h of those who have seen increased operational costs in the last 12 months say that their energy prices have risen by more than 200%(21%).Seven in ten London businesses have/will make operational changes in response to rises in inflation and the associated cost of living(68%).The most common activit
66、y is to increase prices(35%),followed by having to reduce their profit margins(30%).One in six have paused/reduced investment plans(18%),while about half this number are taking the opposite approach and are increasing/bringing forward investment plans(7%).A small minority of London businesses have/w
67、ill be ceasing trading as a result of the rises in inflation(4%).Small/micro businesses are the most likely to say they were reducing profit margins due to rising inflation(30%),compared with 28%of medium businesses and 20%of large businesses.Three in ten medium-sized businesses are or will be raisi
68、ng capital(29%),far more than micro/small(9%)or large businesses(9%).Businesses in the production/agriculture industry are the most likely to be increasing prices for their products or services three in five say they are/will be doing so(60%),compared to only a quarter of finance and insurance busin
69、esses who will be doing the YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.13 same(24%).Retail businesses are the most likely to introduce new product lines(27%)and joint most likely with finance and insurance businesses to red
70、uce the prices of their current products(both 13%).Figure 5.Operational changes as a result of rises in inflation/cost-of-living All respondents(2022 n=1,369)Although seven in ten plan to/are making operational changes in response to the rises in inflation,only half of businesses plan to make workfo
71、rce changes(49%).A quarter plan to increase wages/incentive schemes(24%)but one in ten are making the opposite action and freezing or cutting wages/incentives instead(11%).Businesses in public administration and defence or those in wholesale/transport and storage are the most likely to be increasing
72、 wages/incentives(29%,28%respectively),while those in the production/agriculture industry are the most likely to be freezing or cutting wages and incentives(20%).One in six London businesses say they have/plan to freeze or reduce their headcount as a result of the rises in inflation and associated c
73、ost of living(17%).This rises to just over a fifth of businesses in finance and insurance(23%),production/agriculture(22%),and wholesale/transport and storage(21%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.14 Figure 6.Work
74、force changes as a result of rises in inflation/cost-of-living All respondents(2022 n=1,369)YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.15 Devolution and government Business rates Consistent with the last two years,when aske
75、d what businesses feel local boroughs and the Greater London Authority(GLA)should prioritise for using business rates,investing in public transport remains key.Two-fifths of businesses(44%)believe that improving public transport should take precedence,which is followed by a third who believe that im
76、proving air quality in the capital and building more homes should be focused upon(both 32%).It is also the first time in the last two years that building more homes in London and improving air quality is viewed as an investment priority by the same proportion of businesses(32%).“Getting across the b
77、orough means you are reliant on buses or driving,and congestion is a significant issue.”Real estate“Affordable housing is another priority.Because of the cost of housing,it can be quite difficult to attract staff,to find staff to fill entry and middle level positions.”Real estate This year,businesse
78、s in accommodation and food services/arts and recreation industry have overtaken the finance and insurance/business administration industry to find improving public transport a priority,with half(50%)in accommodation and food services/arts and recreation industry supporting this type of investment.T
79、his represents a significant increase since 2021(38%)and a higher level than 2020(44%).There is also a significant increase in the proportion who support progressing Londons strategic infrastructure projects(2022 in 31%;2021 in 16%;2020 in 18%).This desire is reflected in all business sizes,London r
80、egions,and industries.Support from medium-sized businesses for funding infrastructure projects rebounded in the 2022 London Business 1000(35%in 2020,12%in 2021;36%in 2022).This is indicative of an appetite across business sizes for further investment in Londons strategic infrastructure.YouGov plc,50
81、 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.16 Figure 7.Priorities for investment of business rates Base:All respondents(2020=1,251;2021=1,276;2022=1,369)When businesses that selected public transport investment were asked the type of pu
82、blic transport that should be prioritised,almost half(46%)believe that it should be the maintenance of current bus routes.Interestingly,this fluctuates depending on business size,with large businesses being more likely than micro/small businesses to select Crossrail 2 as a priority(large:44%;micro/s
83、mall:32%),while micro/small businesses are reportedly more favourable towards the addition of new bus routes(large:20%;micro/small:35%).Contrastingly,when focusing on different industries,over half in information&communication/professional,scientific&technical industry(52%)support prioritising inves
84、tment in additional cycling and walking infrastructure in London a higher share than in any other sector.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.17 Figure 8.Priorities for public transport investment Base:Those who chose
85、 public transport as a priority(2022 n=601)Attitudes to local councils A quarter of London companies believe their council acts on the concerns of local businesses a great deal/a fair amount(25%).This in line with findings in 2021(23%)and 2020(25%),albeit significantly lower than 2019,where a third
86、of businesses viewed their council to act a great deal/a fair amount on their businesses concerns(34%).When thinking about the last six months specifically,the proportion that think the council acts on the concerns of businesses has steadied after a slight downward trend between 2020 and 2021(26%to
87、22%);remaining at just over a fifth in 2022(21%).However,it is still a lower proportion than 2020,when the survey was undertaken during COVID-19 related restrictions to business activities.“I would sort of feel:non-existence.I wouldnt even know where their offices are.”Insurance “I dont have a good
88、opinion.Theyre usually really quick to come around and do the revaluation for the rates and up the rates,but when you phone em up and try and ask em to give you a bit of paper,they dont respond”Recreation As in the previous two years,micro/small businesses are significantly more negative about their
89、 local council,with half saying they do not generally act on the concerns of local businesses(53%)and a similar percentage say the same when thinking about the last six months(49%).However,there has been a significant dip since 2021 in the level of YouGov plc,50 Featherstone Street London EC1Y 8RT.R
90、egistration no.3607311.Copyright 2022 YouGov plc.All rights reserved.18 medium sized businesses that negatively perceive local councils actions on recent business concerns a fall from 64%(2021)and 56%(2020)to two fifths in 2022(41%).“Its both the services or lack of.Theyre not providing them to the
91、standard that they should be or addressing issues as immediately as they should.”Business administration and support “When we contact them,for even basic advice or basic information and they trying to make it as difficult as possible for us,it feels like theyre just trying to extract more money out
92、of people.”Food services Figure 9.Extent the local council acts on the concerns of local businesses Base:All respondents(2020=1,251;2021=1,276;2022=1,369)In the survey,respondents were asked why they felt their local council does/does not act on the concerns of local businesses.Broadly,those who did
93、 not feel like their local council acts on the concerns of local businesses said there was a lack of visibility while those who felt local councils do act on concerns could see the evidence in their local area.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 Y
94、ouGov plc.All rights reserved.19 Figure 10.Why survey respondents think local councils do/do not act on the concerns of local businesses Concerns about Brexit Larger proportions of businesses were concerned about the negative impacts of Brexit on business growth in 2020(52%)than actually say they ex
95、perienced its negative impact(40%)in 2021.However,in 2022,where it is now easier to isolate the impact of Brexit from COVID-19 threats,there are tentative signs of businesses starting to experience the impact of Brexit.Half of businesses have experienced a negative impact to supply chains(52%)and ac
96、cess to suitably skilled employees(49%).Figure 11.Impact of leaving the European Union Base:All respondents(2022 n=1,369)When businesses were asked specifically about the impact of Brexit upon their ability to import/export,over two-fifths had a negative experience(export:41%;import:45%).YouGov plc,
97、50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.20 There is also a direct correlation between this high level of negative experience and the frequency of export,with a third of those who export goods reporting they now export less due to B
98、rexit(33%),while only 6%exporting more.Large businesses are now significantly more likely to feel the impact of Brexit,with almost two-thirds reporting its negative impact upon access to suitably skilled employees(65%)and supply chain issues(64%).Contrastingly,it sits at almost half amongst micro/sm
99、all and medium businesses in terms of access to skilled employees(micro/small:49%;medium:47%)and supply chain issues(micro/small:52%;medium:46%).“The biggest problem at the moment is supply chain,getting hold of parts.Parts that used to come so easily from abroad are becoming harder to find,harder t
100、o locate,taking longer to come.”Transport and storage“Things coming from abroad are slower to be delivered.When equipment breaks,its a longer delay.Weve had to adjust and if something breaks,we have to order it then and there because its gonna be a few weeks longer to come.And obviously that looks b
101、ad as a business.”Recreation business Across industries,those in accommodation,food services&entertainment are significantly more likely to experience a negative impact from Brexit,with two-thirds reporting issues in their supply chain(66%)and access to suitably trained employees(65%).This is also a
102、 similar scenario for those in retail who also experienced the same level of Brexit impact in terms of the supply chain(66%).Figure 12.Frequency of export since Brexit Base:All who export(2022 n=1,064)YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc
103、.All rights reserved.21 Skills and training Skills challenges In previous waves of the London Business 1000,issues around staff wages and retention had been present but Brexit was of greater concern 34%in 2021 were concerned about Brexit(as the deal was then),compared to 28%concerned about pressure
104、to increase wages.Now,a fifth cite labour market changes following Brexit(20%)as an issue,rising to over a quarter for those in the accommodation and food services industry(27%).Instead,wages and retention are now seen as the most common skills and labour market challenge.Over two-fifths of London b
105、usinesses say that pressure to increase wages is a key concern(43%),having steadily risen from a fifth in 2020(21%2020,28%2021).Similar rises are seen across a number of skills and labour market challenges.Staff retention(15%2020,25%2022),skills shortages among job applicants(14%,25%),and the cost/t
106、ime to recruit new workers(14%,24%)have risen by around ten percentage points each.There has been a particularly pronounced rise in businesses citing a lack of applicants for job vacancies from 7%in 2020,to 19%in 2021,and now a quarter of businesses in 2022(25%).“The issue is,weve got to give bigger
107、 pay rises but the clients are requiring savings.The trade off is,if you dont give the pay rises,people leave.”Engineering “Staff are pushing for wage increases and returning staff is very difficult at the moment.”Real estate Echoing earlier findings,businesses in accommodation and food services are
108、 the most likely to say a lack of applicants for job vacancies(34%)is a key skills and labour market challenge for them.In 2021,the wholesale/transport and storage industry were most likely to be facing pressure to increase wages.This year,those in the production/agriculture industry are the most li
109、kely to cite this as a challenge(54%vs 41%wholesale/transport and storage).The quarter of London businesses who said staff retention is a key challenge for the next 12 months were then asked what was driving this.The top answer reinforces the concern around wages 62%said staff retention is a challen
110、ge as they are unable to increase YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.22 salaries.This is closely followed by a concern around losing staff to competitors and this concern rises to four-fifths amongst large businesse
111、s(79%).Figure 13.Main skills and labour market challenges over the next 12 months All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)*option not asked in all years Staff retention concerns were evident in the last two years of London Business 1000 data and this year,respondents are asked directl
112、y about what impact they think the pandemic has had on their workforce.Three in ten say some employees are currently experiencing mental health issues due to the pandemic(29%),one in five are seeing a reduction in working hours(19%),and one in eight say there are long-term absences due to COVID-19(1
113、3%).Large businesses,who employ greater numbers of staff than small/medium businesses,are the most likely to say they see each of these impacts of the pandemic(62%mental health,25%reduction of hours,41%long-term absence).Wholesale/transport and storage is the industry most likely to see a reduction
114、in working hours(29%)or long-term absences(20%).Those in retail or accommodation and food services are the most likely to say their staff have mental health issues related to the pandemic(33%,32%respectively).Central London businesses are more likely than those in the West,South or East to say their
115、 employees experience mental health impacts from the pandemic(34%Central,25%South and East,22%West).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.23 Figure 14.Impact of the pandemic on workforce All respondents(2022 n=1,369)In
116、 line with the increasing labour market challenges,there has also been an increase in the proportion of London businesses who face issues with skills.Just over a quarter of London businesses say they do not have skills challenges(27%),a fall from half of businesses saying they did not have skills ch
117、allenges in 2020(49%).Small/micro businesses are the most likely to say they do not currently face any skills challenges(27%),compared to medium(13%)or large businesses(7%).However,this is still down from 40%of small/micro businesses saying the same in 2021.Organisations in the public administration
118、 and defence industry are the most likely to not be facing issues(35%).All types of roles have seen progressive increases in skills challenges since 2020.The proportion of London businesses facing challenges with professional/managerial roles has risen from 24%in 2020 to 37%in 2022.Similarly,the pro
119、portion facing challenges with skilled manual/technical roles has risen from 21%to 32%.Businesses in production/agriculture are the most likely to cite challenges with skilled manual/technical roles(59%),while those in information and communication face challenges with professional/managerial roles(
120、45%).Businesses in Central London are the most likely region to say they face challenges for professional/managerial roles(44%Central;28%East;28%South;34%West).Those in the South are the least likely to face issues with clerical roles(14%Central;13%East;5%South;20%West).YouGov plc,50 Featherstone St
121、reet London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.24 Figure 15.Roles in which London businesses face skills challenges All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)When prompted to think about what specific skills they are facing challenges with amo
122、ng their current workforce,there has been a similar fall in the proportion of London businesses who say they do not see any skills challenges within their current staff(24%2022;33%2021;37%2020).Just as they were less likely to have role-specific challenges,micro/small businesses are also the most li
123、kely to say they do not have skills challenges within their current workforce(24%vs 14%medium,8%large)The importance of technical/job-specific skills remains key.A fifth of London businesses said this was a challenge in 2020(19%),rising to just under a quarter in 2021(23%),and now three in ten(31%)i
124、n 2022.This continues to be driven by large businesses in particular(28%large businesses in 2020;35%in 2021;48%in 2022).Similarly,production/agriculture businesses continue to be the most likely to say they have issues with technical skills in their workforce(41%).YouGov plc,50 Featherstone Street L
125、ondon EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.25 Figure 16.Types of skills London businesses face challenges within their workforce All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)Upskilling Training existing staff(upskilling),continues to be the most im
126、portant way for London businesses to acquire new skills that they need(35%).However,it appears to have dropped compared to previous years.In part,this may be due to the inclusion of a new option in 2022(mentoring existing staff),which respondents may now have chosen instead,but the trend is evident
127、prior to this year having dropped from 56%in 2020 to 48%in 2021.This year,there is no trend across business size in terms of the different methods to acquire new skills.Only a small proportion of businesses see apprenticeships as the most important way of getting new skills into their business(5%),b
128、ut this rises to one in seven of businesses in production/agriculture(13%).Businesses in South London are the most likely to say recruitment is the most important pathway for new skills,significantly higher than West London businesses(39%vs 28%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Regi
129、stration no.3607311.Copyright 2022 YouGov plc.All rights reserved.26 Figure 17.Most important methods to acquire new skills All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)*option not asked in all years Consistent with previous years,over a quarter consider upskilling employees in digital ski
130、lls(28%)or other areas(29%)to be a high priority to their business.A quarter say their business considers retraining employees for a new role to be a high priority(24%);this has been on the rise since 2020(13%2020;19%2021).Less than one in five think that supporting employees to advance their educat
131、ion is a high priority,whether that is through further education(17%)or higher education(14%).Businesses in the production/agriculture industry have a clear focus on training.They are the most likely to say supporting employees further education(24%)or higher education(19%)is a priority for their bu
132、siness.They are also the most likely to say upskilling employees in other(non-digital)areas is a high priority(37%).By comparison,only 24%of businesses in the retail industry say that upskilling employees in non-digital areas is a high priority for the business and only 9%of retail businesses priori
133、tise higher education.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.27 Figure 18.Priorities for training current workforce All respondents(2022 n=1,369)YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.
134、Copyright 2022 YouGov plc.All rights reserved.28 Recruitment Past and future recruitment plans Despite rising expenses for companies in the wake of the cost-of-living crisis,recruitment plans continue to build from last years growth.Three in five London businesses recruited or tried to recruit in th
135、e past 12 months(63%)and a similar proportion plan to recruit over the next 12 months(61%).This represents a growing trend of London businesses increasing their desire to recruit a substantial rise from half in 2021 both in terms of past recruitment(49%)and future recruitment over the next 12 months
136、(54%).This builds on from the low seen in 2020 where less than half tried to recruit in the past 12 months(44%)and only two in five expected to recruit in the next year(41%).This uplift is seen amongst all business sizes,with micro/small businesses seeing particular growth in recruitment,with three
137、in five expecting to recruit in the next year(2022:60%;2021:53%;2020:41%)or have done so in the past 12 months(2022:62%;2021:49%;2020:43%).Almost three quarters(72%)of businesses in production/agriculture,forestry and fishing recruited in the past 12 months a notable rise from less than half in 2021
138、(49%).Businesses in public administration&defence,education,and health are most likely to recruit in the next year,marking a significant reversal from 2020(2022:65%;2021:59%;2020:35%).Uncertainty concerning recruitment in the next 12 months also reduced;retail,where almost a fifth of businesses in t
139、he previous two years did not know if they recruit,now sits at only one in 10 this year(2022:11%;2021:17%;2020:18%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.29 Figure 19.Recruitment in the past 12 months and expected recr
140、uitment in next 12 months All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)Consistent with 2021 and a renewed desire to recruit since 2020,the proportion of businesses that believe their headcount will increase over the next year remains at a far higher level than two years ago(2022:44%;2021:4
141、2%;2020:26%).This sustained level of businesses wanting to increase their headcount against 2020s figures is seen across all business sizes,with large and medium businesses significantly more likely to increase their headcount than micro/small businesses(large:56%;medium:62%;micro/small:43%).Moreove
142、r,businesses in Central London are also significantly more likely to increase their headcount than businesses in any other London region(Central:49%;South:40%;East:39%;West:35%).This story is seen across industry typologies,with businesses in the information&communication,professional,scientific&tec
143、hnical industries being most likely to increase their headcount(2022:50%;2021:47%;2020:35%).In a similar vein,and comparable percentage to 2021,a very small proportion of businesses in different industries believe their headcount will decrease,with businesses in motor trades and construction/propert
144、y being most likely to lower their headcount at 11%for both(2021:both 9%;2020:construction/property:22%,motor trades:31%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.30 Figure 20.Expected headcount change All respondents(202
145、0 n=1,251;2021 n=1,276;2022 n=1,369)Roles recruited Amongst those who tried to recruit staff in London over the past 12 months,demand for professional/managerial roles remains most prevalent(54%).The demand for professional/managerial staff continues a long-term trend in recruitment for London busin
146、esses recruitment for this role has steadily been rising since 2018,from 43%in 2018,45%in 2019,47%in 2020,50%in 2021 and now 54%in 2022.There is also a significant rise since 2021 at an overall level for skilled/technical staff a return to a similar proportion seen in 2020(2022:46%;2021:36%;2020:41%
147、).This shows signs of recovery after declining in previous years.Interestingly,large businesses in London are significantly more likely to recruit skilled manual/technical staff than in 2020 and 2021 a rise to over half from two-fifths in 2021 and 2020(2022:54%;2021:42%;2020:45%).While in the same v
148、ein as 2021,businesses in the information&communication/professional industry are most likely to seek professional/managerial staff(2022:67%;2021:69%;2020:56%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.31 Figure 21.Types o
149、f roles recruited over past 12 months All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)Difficulties recruiting Just as there is sustained demand for professional/managerial roles there has also been a substantial rise in the proportion of businesses that report difficulties recruiting staff in
150、 these positions(2022:38%;2021:27%;2020:18%).Likewise,this year also illustrates a steady rise in difficulties recruiting skilled manual/technical roles,from 18%in 2020,28%in 2021 to 31%in 2022.This trend is also seen amongst clerical staff and un/semi-skilled staff where demand has slowly increased
151、 from 2021 a significantly higher level than 2020(clerical:2022:13%,2021:9%,2020:6%;un/semi-skilled:2022:15%,2021:14%,2020:8%).These increased difficulties are further emphasised at an overall level where only one-fifth reported not having any difficulties recruiting staff(19%)a continued fall from
152、a quarter(28%)in 2021 and half(48%)in 2020.Businesses in the information&communication/professional industries are the largest drivers in this years rise in difficulties in recruiting professional/managerial roles,with half experiencing this challenge compared to only a fifth of accommodation&food s
153、ervices businesses(48%vs 19%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.32 Figure 22.Types of roles businesses had difficulty recruiting for Those who have recruited for the following roles in the last 12 months(2020 n=643
154、;2021 n=728;2022 n=943)When businesses in London were asked what difficulties they were facing when recruiting,the most frequently cited reason was that not enough people were interested in their roles(51%).This is a similar proportion to 2021(52%)and much higher than 2020(35%).Interestingly,almost
155、half(47%)of London businesses perceive applicants to have insufficient ability/skills and two-fifths found applicants lacked experience(44%).All business sizes experience a comparable level of difficulty seen in 2021,with large business sizes being significantly more likely than micro/small to be un
156、able to meet market rates for salaries(37%vs 23%)and finding too much competition from other employers(47%vs 28%)as impediments to recruitment.Micro/small businesses are more likely to cite applicants lacking CV writing/interview skills(16%vs 8%)and soft skills(31%vs 18%)than large businesses.London
157、 businesses in accommodation&food services/entertainment industry are more likely than other industries to find not enough applicants interested in the role(2022:68%;2021:63%;2020:48%).At a regional level,two thirds of businesses based in East London reported difficulties in finding applicants with
158、sufficient experience,significantly more than any other region in London(East:66%;Central:43%;South:25%;West:42%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.33 Figure 23.Main difficulties faced when recruiting All who faced
159、 difficulties recruiting(2020 n=270;2021 n=437;2022 n=676)YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.34 Apprenticeships Employment of apprentices There has been a marked increase in the proportion of businesses employing an
160、 apprentice in 2022 now 14%,double the figure from last years London Business 1000(7%).This matches the previous level of apprenticeships employment in the London Business data;13%of London Businesses in 2019 employed apprentices.Trends by business size cannot be tracked pre-2020 due to small sample
161、 sizes,but the proportion of micro/small businesses employing an apprentice has almost doubled,from 7%in 2021 to 13%in 2022.As the data for the London Business 1000 is weighted to reflect the London business population,the overall view is dominated by that of micro/small businesses.Over the last thr
162、ee years,there has also been a notable climb in the proportion of medium-sized businesses employing apprentices(Figure 23).It may be unsurprising,given they were most likely to cite apprenticeships as a useful pathway for new skills,to note that businesses in the production/agriculture industry are
163、the most likely to currently employ apprentices(25%).They are closely followed by those in the wholesale/transport and storage industry(23%).Figure 24.Proportion of London businesses that employ apprentices All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)YouGov plc,50 Featherstone Street Lond
164、on EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.35 Use of apprenticeship funding The apprenticeship levy is a levy on UK employers with an annual wage bill of more than 3 million.These employers make annual levy payments of 0.5%of their wage bill above 3 million.Fun
165、ding from the apprenticeship levy can be accessed by all UK employers to fund apprenticeship training.To the best of their knowledge,14%of London businesses believe that they are required to pay the levy,more than double the figure from last year(5%2021;7%2020).Overall levels of uncertainty remain h
166、igh,with two-fifths not knowing if their business is required to pay the apprenticeships levy(38%).In line with increased employment of apprenticeships and increased awareness of the levy,intentions to use apprenticeship funding has increased one in seven(14%)now plan to do so,compared to one in ten
167、(9%)in 2021.As with the other metrics,medium-sized businesses have seen the biggest rise in plans to use apprenticeship funding in the next 12 months(2022:46%;2021:28%).Of those employers who believe they are required to pay the apprenticeships levy,three-fifths currently employ apprentices(60%)and
168、a similar proportion intend to use the apprenticeships funding in the next 12 months(61%).Figure 25.London businesses that plan to use apprenticeship funding over the next 12 months All respondents(2020 n=1,251;2021 n=1,276;2022 n=1,369)Of those London businesses who say they will use the apprentice
169、ships funding in the next 12 months,two-fifths say they will use the funding to employ the same number of YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.36 apprentices as before(39%).Around three in ten say they will use the fu
170、nding to employ more apprentices(31%),fewer apprentices(31%),or use it to train existing staff(32%).This year,only around one in ten businesses who will use apprenticeship funding plan to use more than half of the funds available to them(10%)a notable fall from around a fifth of the same group in 20
171、21(19%)and 2020(21%).Instead,there has been a continuing rise in the proportion of businesses who plan to use between a quarter and half of the funds available(2022:36%;2021:22%;2020:15%).Figure 26.Percentage of apprenticeship funding that London businesses plan to use All respondents who plan to us
172、e apprenticeship funding(2020 n=172;2021 n=178;2022 n=283)Engagement around apprentices When prompted to think about why their organisations do not make more use of apprenticeships,a third of London businesses say they do not meet their needs(32%).Around a quarter cite the administration time(25%)or
173、 the management/workload involved(23%).Micro/small businesses are more likely than large businesses to see barriers a third say they do not meet their needs(32%micro/small vs 20%large),a quarter see the administration time as a barrier(25%,18%),a fifth do not see the benefit they would bring(20%,13%
174、)or cite the cost including training(19%,11%).Those based in East London are more likely than any other region to say that the administration time involved(33%)or the cost including training(28%)is a barrier to their use of apprenticeships.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registrati
175、on no.3607311.Copyright 2022 YouGov plc.All rights reserved.37 Figure 27.Main barriers to business making more use of apprenticeships All respondents(2022 n=1,369)Around one in seven have engaged with their local authority on apprenticeships(13%),but the majority say they have had no interaction at
176、all(60%).There are no significant differences across London region around engagement on this front.Micro/small businesses(75%)are significantly more likely than medium-sized(57%)or large businesses(50%)to say they have not had much or any interaction with their local authority on apprenticeships.Tho
177、se who have interacted with their local authority on apprenticeships are much more likely to currently employ apprentices(62%)than those who have not(6%).They are also much less likely to say that apprentices do not serve the needs of their business(24%vs 35%),although they are more aware of other b
178、arriers such as the cost of training(32%,18%).This could be indicative of a correlation between business interaction with their local council and their likelihood to use apprenticeship schemes.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rig
179、hts reserved.38 Figure 28.Level of engagement with local authority on apprenticeships All respondents(2022 n=1,369)YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.39 Sustainability Actions taken A large proportion of businesses
180、this year believe that reducing greenhouse gas emissions is important/very important(40%)to their firm.Large businesses are significantly more likely than micro/small businesses to believe in its importance(40%vs 57%),while businesses in information&communication/professional industry are more likel
181、y than other industries to recognise the importance of cutting emissions(45%).Figure 29.Importance of reducing greenhouse emissions All respondents(2022=1,369)Consistent with this recognition of the need to tackle greenhouse emissions,seven in ten took action to reduce their emissions consistent wit
182、h previous years(2022:71%,2021:69%,2020:71%).Adapting products(33%)is now on par with using greener tech(33%).Previously,greener technology was more popular(36%in 2020).This year,fewer firms said they were encouraging remote working/telecommuting as a way to reduce emissions,down from two in five(37
183、%)in 2020 to 29%in 2022.Large businesses are significantly more likely to say they were taking action on reducing emissions than micro/small businesses(88%and 71%,respectively):a similar difference is also seen in the 2021 survey too(2021:large:74%.micro/small:61%).Interestingly,there is also signif
184、icant growth in the proportion of businesses in the finance&YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.40 insurance/business administration industries who have taken action to reduce emissions,from 47%in 2021 to 69%in 2022.
185、Figure 30.Action taken All respondents(2020=1,251;2021=1,276;2022=1,369)Barriers and motivators to lower emissions When focussing upon the key barriers to acting to lower emissions,the most common explanations were high initial upfront costs and that it is not appropriate to their business(12%).This
186、 is particularly high amongst businesses that do not encourage remote working,with three in ten firms saying it is not appropriate to their company(28%).As shown in figure 30,another key barrier is that businesses have their priorities focussed elsewhere.The larger swathes of businesses finding barr
187、iers in terms of high upfront costs and different business priorities could be explained by rising inflationary pressures on London businesses.Indeed,there has been marked growth in the proportion of businesses that cited initial upfront costs.There has been steady growth since 2020 in the level of
188、businesses that believe initial costs are the main obstacle(2022:12%;2021:9%;2020:8%).This is particularly high amongst businesses in accommodation,food services/arts and recreation(15%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights re
189、served.41 Figure 31.Top three barriers for each type of action There has been little change at an overall level since last year in the proportion of businesses that found a barrier in reducing their gas emissions,(2022:72%;2021:69%).However,differences become more pronounced when looking upon busine
190、ss size where larger businesses in London are significantly more likely than micro/small businesses to find there is a lack of appropriate substitutes(6%vs 11%)and micro/small businesses are more likely to find it not being appropriate for their business(12%vs 6%).Furthermore,6%of companies believe
191、that a lack of knowledge/skills within the business is the main barrier to lowering their emissions,rising to 12%of medium businesses.When all businesses are asked if they have the skills necessary to reduce carbon emissions,over half said they currently have the right skills or know how to access t
192、hem,which is a notable increase from last year(2022:53%;2021:48%).A quarter of businesses reported that they do not have the skills and do not know how to access them(2022:24%;2021:27%)and a similar proportion simply dont know(2022:23%;2021:25%).Comparable with 2021,half of large businesses say they
193、 have the skills to successfully reduce their emissions,significantly more than micro/small businesses(51%vs 32%,respectively).A quarter of micro/small businesses report say they do not have the skills YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov pl
194、c.All rights reserved.42 and do not know how to access them(24%)significantly higher than medium(14%)or larger sized businesses(7%).As with the previous London Business 1000 survey,businesses in information&communication/professional services industries are most likely to find they have access to th
195、e necessary skills to reduce their carbon emissions(35%).This is compared to just a quarter of public administration businesses(26%).Public administration businesses are also most likely to feel that they do not know how to access the skills that they need(33%).Figure 32.Whether business has necessa
196、ry skills to reduce carbon emissions.All respondents(2021=1,276;2022=1,369)Significant proportions of businesses find costs as key barriers to their emissions(22%either upfront or operating).It is therefore unsurprising that financial incentives to lower emissions prove most popular,particularly giv
197、en the rising costs that businesses are currently facing(33%cite a need for green grants,and 36%for tax breaks for environmentally friendly businesses).There is also considerable support amongst businesses for more advice and support from their local councils both in terms of improving their sustain
198、ability(22%)and direct support to assist with retrofitting their premises(23%).There is also notable support for councils to improve the infrastructure of their borough to assist businesses,such as enhanced recycling services(34%)and green transport/freight support(20%).While firms of all sizes woul
199、d find tax breaks for environmentally friendly businesses most helpful,large businesses would be most receptive to this assistance from their local council,and significantly more likely to do so than micro/small businesses(micro/small:YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no
200、.3607311.Copyright 2022 YouGov plc.All rights reserved.43 36%;medium:35%;large:45%).Likewise,large businesses would also be more likely to be supportive of green skills support/networking opportunities than micro/small businesses(24%vs 17%).In contrast,micro/small businesses are more likely than lar
201、ger businesses to feel that there is nothing that their local council can do to support their businesses further suggesting that micro/small businesses feel adequately supported by their local council when focussing upon the environment(14%vs 7%).On the other hand,when focusing on regional differenc
202、es,businesses based in Central London are significantly more likely than other regions to prefer sustainability audits(Central:18%;East:13%;South:6%;West:8%).Figure 33.Desired support from local councils All respondents(2021=1,276;2022=1,369)YouGov plc,50 Featherstone Street London EC1Y 8RT.Registra
203、tion no.3607311.Copyright 2022 YouGov plc.All rights reserved.44 Conclusions The last year has proved challenging for many businesses,with three quarters now being less confident about the next 12 months than in the previous year.While the threat of COVID-19 loomed large in previous London Business
204、1000 surveys,it has now been replaced by inflationary pressures,which has caused dramatic rises to reported operational costs.Seven in ten businesses now feel that they must address these inflationary issues,with three in five saying that they will increase the prices for their products or services.
205、The pressure has become more acute now businesses are also starting to face the impact of Brexit,with half of businesses now experiencing supply chain issues and reduced access to suitable staff.This is compounded by many London businesses facing skill shortages and retention difficulties,with a lac
206、k of staff in technical/job-specific skills continuing to rise.Large businesses are currently facing the brunt of these skills issues,with almost half reporting that they are unable to find staff with technical/job-specific skills.Over the last two years,it could be suggested that London businesses
207、may have attempted to address problems regarding a lack of suitably skilled employees with a recruitment drive.Indeed,almost two thirds of businesses have tried to recruit in the past year and three in five will do so in the next 12 months a far higher proportion of businesses this year rather than
208、2020.Some London businesses have also attempted to address staff shortfalls by employing more apprentices,with the proportion of employers employing apprentices having doubled since last year.Despite this,two-fifths of businesses are still struggling to recruit staff,with half once again citing a ge
209、neral lack of staff with sufficient ability/skills,particularly for professional/managerial roles,and a similar proportion finding not enough people interested in their positions.Outside of issues regarding recruitment and financial pressures,businesses also reported that business rate investment in
210、 public transport should be the biggest priority for councils,with almost half believing that such investment in public transport should be directed towards maintenance of bus routes.London businesses in general are also far less sceptical of councils than in 2019,although half of micro/small busine
211、sses perceive their local council to not act very much or at all on their concerns.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.45 Financial challenges once again prove to be the main barrier amongst London businesses that do
212、 not take action to reduce greenhouse gas emissions.High initial upfront costs are now among the main barriers to action here,alongside actions not being appropriate to their business.Seven in ten businesses now support a form of financial incentive to lower their emissions whether this be through g
213、reen grants or tax breaks for greener businesses.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.46 Appendix A:sub-regional spotlight While data was collected for London as a whole,in this section it has been split out into four
214、 sub-regions.Londons boroughs are currently divided into four sub-regional partnerships:Central London East London South London West London Londons business environment Confidence in the London economy and their own business prospects are consistent across the London regions.Those in Central(77%)and
215、 South(79%)London are less confident in the overall UK economy than those in the West(67%).The main perceived threat to businesses in the next 12 months is also consistent:rising inflation is the top answer across each region(61%Central;61%East;57%South;57%West).Businesses in Central and East London
216、(both 21%)are more likely than those in the South(10%)or West(17%)to say not being able to retain staff in the next 12 months.Those in the East are also the most likely to be concerned about a lack of consumer spending(41%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Co
217、pyright 2022 YouGov plc.All rights reserved.47 Similarly,the increase in operational costs is seen as a threat by three-quarters of businesses in each London region 75%Central,77%East,77%South,73%West.Businesses in East London are the most likely to say they have/plan to increase prices for their co
218、sts/services in response to rising inflation(43%),significantly higher than those in Central(33%)or West(31%)London.Businesses in West London are the least likely to say they will increase wages/incentive schemes only 18%say they will do this,significantly lower than the 26%of businesses in Central
219、London who will.Similarly,West London businesses are less likely than those in the East to provide employee crisis grants in response to rising inflation/cost-of-living(2%vs 7%).Devolution and government Across all regions,improvement to public transport is seen as the biggest priority for business
220、rate spending;however,businesses in Central London are significantly more likely than those in South London to support investment in public transport(47%Central;38%East;36%South;West 45%).When asked specifically about the type of transport investment,businesses in East London are significantly more
221、likely than those in Central London to favour the maintenance of current bus routes(41%vs 57%)and the development of additional bus routes(29%vs 51%).Central London businesses are significantly more favourable than those in West London to find additional cycling and walking infrastructure(46%vs 26%)
222、and extending the DLR to Thamesmead a priority(23%vs 7%).Central London businesses are also more likely to be favourable towards the extension of the Bakerloo Line to Lewisham than those in South and West London(37%Central;18%South;15%West).Central London businesses are most likely to support improv
223、ing air quality in the capital(38%Central;24%East;25%South;28%West),and those in the West are markedly less likely than businesses in Central or East London regions to find building more affordable workspaces a priority(15%West;26%East;23%Central).Businesses in South London are most likely to believ
224、e their local council had not acted very much/at all on their concerns a significantly higher proportion than Central London(49%Central;57%East;60%South;52%West).A similar proportion of South London businesses also experienced this within the last 6 months(45%Central;51%East;58%South;50%West).Overal
225、l,Brexit had a negative impact across all regions,with Central London businesses being significantly more likely than those in any other region to YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.48 experience negative impacts to
226、 supply chains(58%Central;48%East;41%South;50%West)and less access to suitably skilled staff(55%Central;East 42%;41%South;43%West).Similarly,Central London businesses are more likely than those in the South and East to be negatively impacting their import frequency(49%Central;37%East;36%South)and ex
227、ports(45%Central;30%East;36%South).Skills and training Pressure to increase wages is the top skills and labour market challenge for all London regions 45%Central,42%East,38%South,40%West.Those in the South of London are the least likely to cite labour market changes following Brexit as a challenge(1
228、1%South vs 22%Central,20%East).Central London businesses are more likely than those in all other regions to say their employees experience mental health impacts from the pandemic(34%Central vs 25%East,25%South,22%West).Businesses in Central London are the most likely region to say they face challeng
229、es for professional/managerial roles(44%Central;28%East;28%South;34%West).Those in the South are the least likely to face issues with clerical roles(14%Central;13%East;5%South;20%West).East London businesses are more likely than Central London businesses to say they face no skills challenges in thei
230、r current workforce(29%vs 21%).The top skills challenge reported is technical/job-specific skills,and while it is consistent across all regions,but those in Central London see particular challenges around management skills(21%vs 11%South London),leadership skills(20%vs 11%East London),and advanced I
231、T skills(19%vs 11%East London).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.49 Figure 34.Proportion facing challenges with technical/job-specific skills in their current workforce Businesses in South London are the most likel
232、y to say recruitment is the most important pathway for new skills,significantly higher than West London businesses(39%vs 28%).Recruitment Businesses based in Central London are more likely than any other region to reportedly have recruited within the last 12 months(71%Central;55%East and South;52%We
233、st)and intend to recruit in the next year(68%Central;54%East;53%South and West).Likewise,Central London businesses are significantly more likely than businesses based in any other region to report an increase in headcount(49%Central;39%East;40%South;35%West).Those businesses based in Central London
234、are significantly more likely than businesses based in any other region to seek professional/managerial staff(60%Central;42%East;49%South;42%West),while East London businesses are significantly more likely than those in Central London to recruit un/semi-skilled staff(28%vs 17%).There are no statisti
235、cally significant regional differences in businesses finding difficulties to recruit.However,all businesses across regions find staff in professional/managerial roles most challenging to recruit,with businesses based in East London finding staff for skilled/manual positions equally as challenging as
236、 professional/managerial roles.(41%Central;36%East;33%South and 35%West).Six in ten businesses(61%)in East London are likely to find prospective candidates lacking sufficient technical ability/skills a significantly higher level than businesses YouGov plc,50 Featherstone Street London EC1Y 8RT.Regis
237、tration no.3607311.Copyright 2022 YouGov plc.All rights reserved.50 in Central(45%)and the South which falls to just three in ten(30%).The proportion rises to two thirds(66%)of businesses in East London that cite applicants lacking sufficient experience.Apprenticeships East London businesses are the
238、 most likely to currently employ an apprentice,significantly higher than those in South London(19%vs 7%).Similarly,those in East London are also the most likely to believe they are required to pay the apprenticeship levy(18%),compared to only 8%in South London.Those based in East London are more lik
239、ely than any other region to say that the administration time involved(33%)or the cost including training(28%)is a barrier to their use of apprenticeships.For all other regions,the top barrier is the perceived inability to meet the needs of the business.Figure 35.Top barrier to making more use of ap
240、prenticeships There are no significant differences across the location in terms of their engagement with local authorities on apprenticeships.Around three-quarters say they have not had much/any interaction with their local authority on this topic 75%Central and East,77%South,76%West.Sustainability
241、Businesses based in Central London are particularly likely to see reducing greenhouse emissions as important(45%).This is compared to only a third of businesses in East(33%)and West(36%)London and two in five in South London(37%).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607
242、311.Copyright 2022 YouGov plc.All rights reserved.51 Across all sub-regions,using greener technologies have proved most popular,rising to two-fifths of Central businesses(37%)significantly higher than East(25%),South(26%)and West London(30%)regions.These significant differences are evident regarding
243、 encouraging employees to use more sustainable travel choices,with such methods proving significantly more popular amongst businesses in Central London(30%Central;19%East;21%South;20%West).Businesses in East London are also significantly more likely than all other regions to favour retrofitting prem
244、ises(15%Central;24%East;15%South;12%West).Overall,London businesses across regions perceive initial upfront costs as the most frequently selected main barrier to reducing their environmental impact(12%Central;13%East;14%West),except in South London,where seeing reductions to their environmental impa
245、ct as not appropriate for their business is the most selected barrier(17%).South London businesses are also significantly less likely than those in Central London to report a lack of knowledge within their business as a main barrier to reducing their impact(8%vs 3%).Contrastingly,Central London busi
246、nesses are more likely than East London based businesses to find their business priorities focused elsewhere(13%vs 7%).At least half of London businesses find that they have the skills to reduce their environmental impact or know how to access them(54%Central;55%East;56%South;47%West),with those in
247、West London are significantly less likely than those in East and Central to find they have these skills.There are significant differences in what businesses in the different sub-regional partnerships think their borough could be doing to help them reduce their environmental impact.Indeed,there is a
248、regional divide between the most popular method,with Central(41%)and West(32%)London businesses being most receptive to tax breaks.South(30%)and East(35%)London businesses prefer enhanced recycling services.Green grants also have wide appeal,rising the highest in Central London to two-fifths(37%)of
249、businesses(33%East;26%South;27%West).YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.52 Appendix B:Case studies After the survey closed,10 respondents participated in follow-up in-depth interviews.The following case studies are
250、based on these interviews and provide a holistic understanding of their businesses challenges,what their perceptions of their local council are,and how engagement shapes these views.YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserve
251、d.53 Case study:A Director in an engineering firm in South London His negative perception of the council is driven by the councils policies rather than engagement.Business challenges Although the business is doing well overall,the cost-of-living crisis is impacting certain areas:a)energy bills are a
252、ffecting his office,b)he is struggling to meet employee expectations on pay during this time of high-inflation “The trade-off is if you dont give the pay rises,people leave”He feels the governmental support through COVID has been sufficient.He does not feel the council need to be supporting a busine
253、ss of his size but should be offering business rate discounts to smaller ones i.e.,cafes/shops Perceptions of local council policy He thinks the council are neglecting the centre and business priorities are being ignored.And that any regeneration projects are unacceptably slow.This degradation is ca
254、using businesses to close down and impacting attracting investment into the area,in his mind.Without a thriving area in terms of amenities and shops,he is finding it increasingly hard to attract potential employees.“Theyve had an awful lot of things that theyve been planning to develop down there.Th
255、eres a lot of talk and its incredibly slow in progress”“I just would want to see more done to turn the place around to get the vibrancy back.”Local council engagement He has mixed feelings regarding his engagement with the council.On apprenticeships and skills,he has found them very proactive and en
256、gaging.When seeking planning permission or trying to obtain funds for projects,his experience was more negative,and he felt the council were slow and unresponsive.“There are some that are extremely difficult to deal with and some that are actually very engaging”YouGov plc,50 Featherstone Street Lond
257、on EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.54 Case study:A Vice President in a financial services firm in Central London His negative perception of the council is driven by several negative interactions with them.Business challenges:His firm is being negatively
258、 impacted by the prospects of a recession and the recent currency fluctuations.There are also concerns about the increase in operational costs.However,the biggest issue is taxation.He is aware of some support measures in place but feels they are tailored to smaller businesses.“From our perspective,w
259、e do see the impact of business rates,thats gone up.The COVID relief measures have stopped.Compared to,say last year and the year before,we are seeing increases.”Perceptions of local council policy:His main policy concern for the area is the environment.He believes his local council should monitor h
260、ow companies apply green measures;this means they should provide tax discounts to companies that make environmentally conscious decisions and fine those who ignore the green model.He also thinks that transport in Central London is an issue and works are not planned or delivered effectively and on ti
261、me.He does not feel there is transparency on how business rates are determined.“When there is an event,we can see how quickly barricades come and go.We can see how quickly the authorities are able to use the subcontractors to get things done quickly.”Engagement with local council:His interaction wit
262、h the council has been time consuming and he believes the service was much better pre-COVID.For him,reaching the right contact within the council takes a lot of time and responses are also very slow.He feels there is no transparency in how tax bills are determined and has challenged tax bills in the
263、 past for this reason.“The administrative side of things is not easy.Once it took me hours to get through to them.I emailed them.I didnt get a response.”“COVID has come and gone,but we still cant keep using that as an excuse to say our services are not as robust or as good as before.”YouGov plc,50 F
264、eatherstone Street London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.55 Case study:A consulting business in Central London Her negative perception of the council is driven by perceived policy failures.Business challenges Her business has been fairly stable through
265、out the COVID-19 pandemic and did not need any support,as none of the staff were furloughed.As a small business,the biggest challenge they are facing in this context of crisis is getting invoices paid in time.She does not feel that the council provide sufficient support in the current energy crisis
266、and that they are only signposting to the government website.She would appreciate more information from them on the support available to businesses.If they could provide just some sort of small,little handy guidesaround things like energy in the workspaceand things that small businesses could do to
267、be more efficient or to help themselves.Perceptions of local council policy She feels the council is neglecting the area as they are not taking care of refuse collection,as well as street lighting,which also causes safety issues.The area also faces transport issues,as large van deliveries block the
268、streets and cause congestion during peak hours.She feels the council need to be more proactive in providing information about how they are spending tax money;she feels that,unless she looks for it,she does not know what is being done.I dont know too much about what theyre doing in that area becauseI
269、 dont get to hear about it unless you proactively go and look for that information yourself.You dont really get to hear about it.Local council engagement She has contacted the council about refuse collection,street lighting and van delivery issues but has only received standardised responses.She doe
270、s not feel that communication with the council is effective,as they take long time to respond to emails and the responses are very general rather than personalized.I did get response,but they were all what Ill call stock responses,as in someone has copied and pasted it.YouGov plc,50 Featherstone Str
271、eet London EC1Y 8RT.Registration no.3607311.Copyright 2022 YouGov plc.All rights reserved.56 Case study:An accountant in the recreation industry in East London His negative perception of the council is driven by perceived policy failures.Business challenges oThe cost-of-living crisis has put a squee
272、ze on his customers budgets,and the cost of gas has gone up considerably.He does not feel that this is a problem,as the increased cost is a fraction of his business.oHe is happy with the support provided to his business.He received grants that covered the costs of business during the COVID-19 pandem
273、ic.While he would like to see some support for the cost of gas,he does not feel it is necessary.“We got grants,which covered everythingwe actually made a little bit more than we expected.We actually benefitted slightly from it.”Perceptions of local council policy oHe feels that the councils policies
274、 to address the local environment and the crime rate have been ineffective.He wishes that there was more focus on maintaining the streets.oHe feels that the focus on creating new bike lanes fails to address the increased amount of car traffic in the area,and the removal of parking has negatively aff
275、ected his and other businesses by putting off people coming from outside the area.“Theyve got no parking spaces,nobodys got any parking spaces.Weve got shops around here,which have been here for 50 years,and theyve had to close-down because theyve had all their parking taken away”Local council engag
276、ement He has struggled with his discourse with the council on policies such as the bike lanes.He feels they are not engaged or take his requests for information seriously.He feels responses have been inadequate and dont answer his questions around if policies have had a positive or negative affect i
277、n the area.This experience has caused him great frustration and distress,causing him to distrust his council.“If they actually listened to people instead of just doing what they doing.I think itd be a lot easier and better for all of us.”YouGov plc,50 Featherstone Street London EC1Y 8RT.Registration
278、 no.3607311.Copyright 2022 YouGov plc.All rights reserved.57 Case study:A caf restaurant owner in East London His negative perception is driven by his negative interaction with the council,which makes him feel they are not there to help.Business challenges Three key issues are facing his business:a)
279、supply shortages and long delays in receiving products from overseas;b)labour shortages;c)a considerable increase in energy bills.He finds the governments measures insufficient and is not aware of any support from his local council.In his opinion,the best support his council could provide is offerin
280、g small grants to cover business rates.“I see business rates as a squeeze on the businesses,as a tax just for having that privilege to operate from High Street.They should be taxing us according to the turnover of businesses because I shouldnt be paying the same amount as a business that might be ma
281、king a 5 million turnover.”Perceptions of local council policy Although he feels positively towards the area where his business is located,he is concerned about crime.He has witnessed several mugging incidents in the high street,and his business was broken into three times in six years.He feels the
282、local council does not act on this policy issue,as he only received a flyer warning about break-ins in the area.“If Im paying any kind of a business rate,I would expect the council to do at least the basics of it:prevention of crime and attracting more people into the area.”Local council engagement
283、He has interacted with his local council on issues related to licensing,waste collection,pandemic support,parking,and crime.On most occasions,talking to the right person was hard because the call centre was directing him to the wrong contact.His engagement experience has been frustrating and time-co
284、nsuming:besides struggling to get through to the right department,the same issues he was assured had been resolved kept re-occurring six months down the line.“Sometimes it feels like you are just hitting the brick wall each time and talking to a non-person.Theyre just not listening to you.Until you find that right person,the right individual that they know what theyre doing,how they can help you.You feel ecstatic basically!”