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1、THE FUTURE OF WORK How the Pandemic Has Altered Expectations of Remote Work 2 There are major disagreements among employees when it comes to the suitable timeline for returning to office environments, and nearly a third of current remote workers say they wont return to the office until a COVID-19 va
2、ccine is available. KEY FINDINGS Americans who are working remotely during the pandemic have had largely positive experiences, with clear majorities saying it has given them more time during the day, improved their health, and brought them closer to family members without significantly impacting pro
3、ductivity. Flexible work options will be crucial for companies that are able to offer them: While many employees like the option of remote work, there are also those for whom remote work remains burdensome and alienating, meaning a one-size-fits-all solution is unlikely to be well received. Among Am
4、ericans who have careers where remote work is possible, more than three quarters would like to work remotely at least one day a week. A similar share of this group say they would be more likely to apply for a job that offers remote work options. 4 3 2 1 3 Definition of audiences There are two core a
5、udiences that this report focuses on. Those audiences are defined here, and the labels will be included throughout the report to designate which group is the focus of a given slide. Current Remote Workers Adults Able to Work Remotely This audience includes two groups: people who currently have a job
6、 where remote work is possible, and people who are likely to have such a job in the future. It does not include retirees, people in careers where remote work is impossible, and others for whom the question of remote work is not relevant. The purpose of this audience is to include all members of the
7、workforce that employers should to keep in mind when considering remote work policies. For example, this sample includes someone who is currently out of work due to the recession but will likely take an office job in the near future. The sample size 1,066 U.S. adults. This audience includes just tho
8、se adults who are currently working remote. The sample size is 482 U.S. adults. This survey was conducted June 16-20, 2020 among a national representative sample of 2,200 U.S. adults INTRODUCTION PREFERENCES FOR REMOTE WORK RETURNING TO THE OFFICE IMPLICATIONS FROM INCREASED REMOTE WORK 5 PREFERENCE
9、S FOR REMOTE WORK Among current remote workers, the pros of remote work have outweighed the cons Do you agree or disagree with the following statements? Positive impacts Negative impacts Current Remote Workers 43% 27% 41% 31% 33% 27% 24% 21% 16% 17% 35% 47% 30% 39% 34% 37% 34% 34% 28% 26% 6% 7% 7% 1
10、0% 11% 10% 9% 16% 6% 7% 10% 10% 14% 13% 13% 16% 17% 18% 25% 20% 6% 9% 8% 7% 9% 10% 17% 11% 25% 30% Working from home has saved me a lot of time during my day My work life and personal life feel more blended together I feel more comfortable working from home than in an office Working from home has gi
11、ven more time to focus on my health I feel more connected with my family because I am working from home While working from home, my daily routine has changed for the better I feel disconnected from co-workers since working remote The quality of my work has increased since working from home Working f
12、rom home has made me feel more isolated and lonely Im finding it harder to concentrate at home than in an office Strongly agreeSomewhat agree 6 PREFERENCES FOR REMOTE WORK 8 in 10 current remote workers are satisfied with how their company has handled the transition 48% 34% 11% 5% Very satisfied Som
13、ewhat satisfied Dont know/No opinion Somewhat dissatisfied Very dissatisfied How satisfied or dissatisfied are you with how your company has handled the transition from the office to working at home? Current Remote Workers 7 PREFERENCES FOR REMOTE WORK The pandemic has caused most adults who are abl
14、e to work remotely to view the prospect of remote work more positively 40% 33% 15% 9% 3% Much more positively Somewhat more positively Dont know/No opinion Somewhat more negatively Much more negatively Considering the COVID-19 pandemic and thinking about your own experiences and what you know of the
15、 experiences of others, do you feel more positively or negatively about people working from home? Adults Able to Work Remotely 8 PREFERENCES FOR REMOTE WORK Most adults who are able to work remotely enjoy doing so and would be more likely to apply for a job where remote work was an option 34% 34% 32
16、% 22% 27% 25% 27% 27% 18% 22% 17% 19% 11% 11% 14% 20% 9% 8% 10% 12% I enjoy working from home I would be more likely to apply for a job if they offer an option to work remotely I feel more comfortable working from home than in an office I am more productive working from home because there are fewer
17、distractions Strongly agreeSomewhat agreeDont know/No opinionSomewhat disagreeStrongly disagree Do you agree or disagree with the following statements? Adults Able to Work Remotely 9 PREFERENCES FOR REMOTE WORK Three quarters of adults who can work remotely say they would like to do so at least 1-2
18、days a week once the pandemic is under control 24% 20% 23% 32% I would not work from home 1-2 days a week 3-4 days a week Every day After work from home measures have ended and the COVID-19 pandemic is under control, how many days a week would you ideally like to work from home? Adults Able to Work
19、Remotely PREFERENCES FOR REMOTE WORK RETURNING TO THE OFFICE IMPLICATIONS FROM INCREASED REMOTE WORK 11 RETURNING TO WORK Considering your employers current work from home policies, specifically when do you expect to feel comfortable returning to work at your office? Current remote workers have vary
20、ing levels of comfort when it comes to a timeline for returning to the office 11% 9% 13% 12% 9% 9% 16% 21% Today In two weeks In the next month In the next two months In the next three months In the next six months More than six months from now Dont know/No opinion Current Remote Workers 12 RETURNIN
21、G TO WORK Nearly a third of remote workers would not return to an office until a vaccine is available 48% 31% 22% I would return to work at my office before a COVID-19 vaccine is available I would not return to work at my office before a COVID-19 vaccine is available Dont know/No opinion Which of th
22、e following is closest to your opinion, even if neither is exactly right? Current Remote Workers 13 RETURNING TO WORK Workers are divided over readiness to return to work in the short term 18% 24% 8% 23% 27% Very comfortable Somewhat comfortable Dont know/No opinion Somewhat uncomfortable Very uncom
23、fortable If your office announced that you could return to work starting next week, how comfortable would you feel returning to the office? Current Remote Workers 14 RETURNING TO WORK If a company implemented the following policies, to what extent would you feel more comfortable working in-person th
24、ere? Daily cleanings are the most effective way to increase comfort, but Americans are interested in a wide range of measures 52% 46% 40% 39% 39% 39% 39% 34% 30% 16% 30% 36% 36% 35% 32% 32% 29% 37% 30% 25% Daily office cleanings and sanitation Implementing more sanitation stations in the office Soci
25、al distancing policies Reducing the number of employees allowed in the office at a time Mandatory temperature checks for everyone entering the office Mandatory COVID-19 testing for all employees Requiring face masks at work Separating work stations using plexiglass All employees must participate in
26、contact tracing Banning the use of public transportation to commute to work Much more comfortableSomewhat more comfortable Adults Able to Work Remotely 15 RETURNING TO WORK The pandemic has made the prospect of working in a traditional office environment less appealing to many workers 12% 14% 17% 27
27、% 23% 8% Much more comfortable Somewhat more comfortable No change Somewhat less comfortable Much less comfortable Dont know/No opinion Considering the COVID-19 pandemic, do you expect you would feel more or less comfortable in a traditional office environment in the future? Adults Able to Work Remo
28、tely PREFERENCES FOR REMOTE WORK RETURNING TO THE OFFICE IMPLICATIONS FROM INCREASED REMOTE WORK 17 REMOTE WORK IMPLICATIONS More than a quarter of adults who can work remotely would be likely to move to a new place if their work became remote indefinitely 12% 16% 19% 17% 36% Very likely Somewhat li
29、kely Dont know/No opinion Somewhat unlikely Very unlikely If your work becomes remote indefinitely or you choose to switch to working remotely indefinitely, how likely is it you would move to a new city or state? Adults Able to Work Remotely 18 REMOTE WORK IMPLICATIONS Do you believe that virtual me
30、etings are more effective, less effective, or just as effective as in-person meetings? Almost half of adults who are able to work remotely believe that virtual meetings are at least as effective as in-person meetings 11% 41% 31% 17% Virtual meetings are more effective than in-person meetings Virtual
31、 meetings are just as effective than in-person meetings Virtual meetings are less effective than in-person meetings Dont know/No opinion Adults Able to Work Remotely 19 REMOTE WORK IMPLICATIONS Compared to in-person meetings, do you participate during virtual meetings more or less, or is there no ch
32、ange? And about a third find that they participate more during virtual meetings 33% 41% 14% 12% Participate more during virtual meetings No change Participate less during virtual meetings Dont know/No opinion Adults Able to Work Remotely 20 REMOTE WORK IMPLICATIONS To what extent have you experience
33、d issues with technology while working from home? I have experienced. Technological issues remain common with remote work 9% 46% 12% 34% Major technology issues Minor technology issues Dont know/No opinion No technology issues Adults Able to Work Remotely 21 REMOTE WORK IMPLICATIONS Have you made an
34、y purchases in the past few months to make your work-from-home environment more comfortable or convenient? 4 in 10 current remote workers have made purchases related to remote work 41% 59% YesNo And specifically, have you purchased any of the following items? 25% 25% 21% 17% 17% 14% Upgraded headpho
35、nes Office chair Faster in-home wifi Desk lamp Office desk Monitor Current Remote Workers 22 REMOTE WORK IMPLICATIONS How significant are the changes in your daily routine due to working from home? 70 percent of current remote workers say the new reality has caused at least “somewhat” significant changes to their daily routine 26% 42% 8% 15% 8% Very significant Somewhat significant Dont know/No opinion Somewhat insignificant Very insignificant Current Remote Workers