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1、Out of homedeliveryin Europe 2022PUDO and automatedparcel machinesSeptember 2022Partner:Powered by:CONTENTS Introduction Background to report Out of home(PUDOs&APMs)Country analysis OOH density analysis Green Last Mile Conclusions33IntroductionINTRODUCTION4LAST MILE EXPERTSOur focus drive
2、s Your SUCCESS!Last Mile Experts is a specialist CEP and E-commerce last mile consultancy.Our teamhave joint experience of several hundred years and are supported by partnered specialists throughout the globe,who help us deliver industry best practice in even the most focused areas.In addition to th
3、e above,we have relationships with many key suppliers of hardware and software for route optimisation,sortation or tracking and control.INTRODUCTION5WHAT WE DO AT LAST MILE EXPERTSAt Last Mile Experts,we support our clients to develop,deliver and sustain competitive advantage across a number of crit
4、ical business areas but focusing on Courier Express Parcel and e-commerce last mile:Business operating models including cross-border General or specific operations solutions Hardware and software selection and contract negotiation People and organisational development Research and benchmarking Suppo
5、rt in negotiating the best SLAs and commercial terms Strategic as well as operational pricing and product portfolio managementMergers&Acquisitionsincluding market reviews,pre-deal due diligence and post-deal advisoryE-commerce/Amazon and the last mile Out of Home delivery options including APMs and
6、HUBs(lockers)and PUDOs(access points).Strategic planning and commercial propositionInterim/turnaround managementINTRODUCTION6SPONSORDPDgroup2021key facts and figures14.7 B*revenue+14.8%growth vs.2020*Asendia revenue includedLargest parcel delivery network in Europe2.1 B parcels delivered+14%growth v
7、s.202012.2 M New daily record 12.2M parcels handled Europe-wide on Nov 29th,+60%vs.usual daily volumes120,000delivery experts58%of B2C volumes vs.55%in 20204,881 low emissionvehicles deployed in176 European cities70,000 Pickup points worldwidePickup points(parcel shops and lockers)in 31 countriesOpe
8、rating countries with Pickup DPDgroup is one of the worlds leading parcel delivery networks,aiming to be a reference in sustainable delivery and become a leading enabler of e-commerce acceleration.DPDgroup combines innovative technology and local knowledge to provide a flexible as well as user-frien
9、dly service for both shippers as well as shoppers.With 120,000 delivery experts operating in nearly 50 countries,and a network of 70,000 Pickup points,DPDgroup delivers 8.4 million parcels worldwide each day 2.1 billion parcels per year.Through the brands DPD,Chronopost,SEUR,BRT and Jadlog.DPDgroup
10、is the parcel delivery network of GeoPost.GeoPost posted sales of 14.7 billion in 2021.GeoPost is a holding company owned by La Poste Groupe.We plan to bolster our current number of out of home delivery points from 60,000 to more than 100,000 over the next three years in Europe,with the aim of provi
11、ding up to 90%of the European population with access to a Pickup point in less than 10 minutes walking distanceMaxime dHauteville CEO of Pickup INTRODUCTION7AUTHOR-LAST MILE EXPERTS MANAGING PARTNERMAREK RYCKIExperience in courier industry Financial Controller-DHL Express Poland 1990 Founder,Masterl
12、ink Express(now DPD Polska)1991 Turnaround CEO Masterlink Express 1999-2004 CEO CEE,DPD 2004-2006 CEO CSEE DPD 2006-2013 VP Amazon Logistics Europe 2014-2015 Deal Advisor SB Member Pekaes SA 2015-2017 Deal Advisor SB Member Advent/InPost S.A 2016-2017 Deal Advisor SB Advisor Urgent Cargus S.A.2017-2
13、019 Board Advisor Trendyol Turkey 2020-2022 Board Advisor eMag/Sameday Romania 2020-Board Advisor Technomanija Rep.of Serbia 2021-Achievements Created leading domestic CEP carrier in Poland(DPD Polska)Textbook restructuring of Masterlink following takeover by Swedish Post Successful turnaround of 7
14、further CSEE BUs Developed the most homogenous road based parcel network in CSEE Tripled DPD CSEE revenue from 2006-2013,with industry beating ROS Conceived IT4EM(ERP for several DPD markets)Part of start up team for Amazon Flex,Fresh and Prime Now Participated in creating the successful restructuri
15、ng plan for InPost Selected Projects Complete nationwide PUDO/locker implementation plan in CEE Restructuring of some 10 CEP businesses Launch of fuel surcharge throughout DPD CSEE Launch of PUDOs throughout CSEE IT4EM/IDM capability at DPD CSEE Helped acquire or sell over 10 CEP businessesSummary E
16、ntrepreneurial ex-regional CEO with multicultural experience;a courier express parcel,restructuring and last mile e-commerce background.A team builder with a strong industry network who has operated in various CEP markets,especially Poland,with a proven track record of success even in very challengi
17、ng circumstances.INTRODUCTION8Experience in courier industry Operations Supervisor,Oversea Courier Services 1992-1996 International Operations Manager,M.S.Stolica 1996-2003(GSA for Airborne Express,FedEx,Aramex/GDA,Net Express)Founder,COO of MACS brokerage&freight forv.1998-2004 Key Account Manager,
18、Frans Maas Polska 2004 International Operations Manager,M.S.Stolica 2004-2005 Industrial Engineering Manager,UPS Polska 2005-2010 PM,UPS NE District 2010-2011 Industrial Engineering Manager,UPS EMEA Region 2011-2013 Outside Service Providers Manager,UPS Polska2013-2014 PM,Central Hub construction,UP
19、S Polska 2014-2015 COO,UPS Polska 2015-2019 PRO Partner Last Mile Experts,CEP consultant 2020-2021 Partner,Vice President Last Mile Experts 2021-Achievements OCS,Airborne Express,FedEx and Aramex(GDA)next day international services implementation across the Poland Full operational and IT integration
20、 of UPS and acquired M.S.Stolica UPS Nordics HQ and Stockholm package centre relocation UPS stage one integration with acquired Kiala B2C company UPS Poland central hub construction and distribution network redesign UPS Poland best operational performance worldwide CO-AUTHOR LAST MILE EXPERTS VP PAR
21、TNERMIREK GRALSelected Projects Cofounder of Polish Express Carriers Forum GSE contracts with Airborne Express,FedEx and Aramex UPS Polska integration with M.S.Stolica and complete distribution network redesign Launching UPS intercontinental flights via Warsaw airport First stage of Kiala B2C/PUDO b
22、usiness merge with UPS network Renegotiations of Polish UPS Outside Service Providers service agreements with new SLA implementation UPS Poland feeder&hubs network redesign BREXIT operational set up redesign for UPS Poland.Subject matter expert during few DDs in CEE CEP marketSummaryMore than 29 yea
23、rs of experience in CEP industry supported by cooperation with the largest players on the international market.Leader and Team player with organisational and planning skills followed by experience of work abroad with multinational/multicultural environment and time critical projects.INTRODUCTION9ABO
24、UT THIS REPORTIn 2021,the European CEP market exceeded 10,6 billion B2C parcels and over 80 billion Euros.The expectations for 2022 are even higher.The CEP industry is driven by dynamic growth in e-commerce,which is now further strengthened by restrictions in retail caused by Covid-19.Over the last
25、few years,there have been significant changes in market shares,parcel types B2C(Business 2 Consumer)vs.B2B(Business 2 Business)and first or last mile channels P2P(Point 2 Point)vs D2D(Door 2 Door).Out of home(OOH)delivery,including pick-up and drop-off points(PUDO)and automatic parcel machines(APM),
26、is playing an increasingly important role.Our updated and improved report covers the market structure,countries,players,growth and key trends.In this report we seek to understand what is behind the Out of home delivery trend and to assess what future impact this will have on the various stakeholders
27、.The market is served by a combination of carriers ranging from the national postal operators to parcel lockers operators and indeed CEP players.The report covers new types of OOH delivery providers,too.There are a number of new OOH factors and players which have become more relevant in recent years
28、 such as convenience store networks or newspaper distribution networks aka kiosks.LME has in depth knowledge of this market and has made various studies on OOH delivery in Europe and elsewhere.Our team has a strong entrepreneurial background including the creation of DPD Polska(formerly Masterlink E
29、xpress)a leading player on the Polish CEP market and the integration of companies as was the case with UPS Poland.Our consulting work includes advising many companies,both e-commerce and carriers,regarding the set up or improvement of nationwide PUDO/locker models and supporting IDM(Interactive Deli
30、very Management)tools.Background to the reportWhat can you find in this report?The report covers all key players in the European market for OOH delivery.We define the OOH market to include PUDO and APM parcels.They mainly include B2C and C2X parcels and P2D,D2P,P2P channels.OOH can be used for the f
31、irst and last mile.We analyse the evolution of B2C parcel volumes before,during and after the pandemic so as to bring the right market insights on 27 EU countries and Great Britain.Who will benefit from our report?The report is intended for:Owners and operators of OOH networks.CEP companies.Online r
32、etailers.Investors in these businesses.Market regulators and policymakers.Journalists and editors of newspapers and magazines.Analysts,consultants and other stakeholders.What are the sources and methodology?The main sources for the report are:Extensive desk research on the OOH market and its operato
33、rs covering company press releases,websites and other sources.UPIDO.AG internet search algorithm outcomes to estimate B2C parcel volumes growth in 27 EU countries and Great Britain.Published information on key market drivers such as economic data and estimates of home shopping levels and practices.I
34、nterviews with senior-level contacts in the market.LMEs own,in depth,expert knowledge and analysis.The key input to our market size estimates is a bottom-up analysis of the OOH points of the firms operating in Europe in 28 countries(EU+GB).Verification with experts from local markets to confirm the
35、players,the number of OOH points,trends,etc.Dataplace.ai analysis of data related to consumer traffic and in“location intelligence”services.Where actual or published date is not available,estimations were made based upon our market knowledge.The analysis of PUDO points and automated parcel machines
36、contained in the report refers to the status as of the end of December 2021.INTRODUCTION10METHODOLOGYOOH(out of home)is relatively new and is developing fast.To ensure the collected information is up to date,we have conducted:Extensive desk research on PUDO(pick up drop off)and APM(automated parcel
37、machines,called as“lockers”)networks in Europe covering company accounts,websites,press reports and other sources.Several interviews(CEO,senior-level of CEP,PUDO,APM operators,experts,retailers).Analysis of 28 countries(EU countries +GB).Analysis of 288 networks(network by network for each country i
38、n scope).Moreover,we have partnered with UPIDO A.G.and dataplace.ai,the former has created several proprietary algorithms enabling to exploit Internet search data in order to monitor and predict the evolution of e-commerce and B2C parcel volumes and the latter has provided detailed information on th
39、e Polish OOH market.INTRODUCTION11DEFINITIONSDefinitions and abbreviations used in the report APM Automated parcel machine B2C Business to consumer CEE Central Eastern European countries CEP Courier Express Parcel COD Cash on delivery CX Consumer experience D2D Door-to-door delivery ESG Environmenta
40、l,social and governance EV Electric vehicles E-VEHICLE Ecological(low emission)vehicle FTD First time delivery GHG Greenhouse gas emission IDM Interactive Delivery Management LAST MILE Leg of a journey comprising the movement of goods from a distribution centre to a final destination LCV Electric li
41、ght commercial vehicles LME Last Mile Experts OEM Original Equipment Manufacturer OOH Out of home Paczkomaty Reserved name for InPost parcel locker PUDO Pick up and drop off location RPL Residential parcel lockerINTRODUCTION12EXECUTIVE SUMMARY Customers are increasingly demanding when it comes to th
42、e delivery experience.They want visibility,flexibility and control.In fact,several recent studies,including those by Metapack,show that consumers will abandon their basket if the delivery option they want is not available.Given massive volume growth,out of home is a must have”to be able to achieve c
43、apacity and critical to offer customer choice.A good returns process is an important element of CX and can determine whether customers come backor not.While each user group(Customers,Merchants and Carriers)benefit from a different value proposition,automated parcel machines and PUDOs are central to
44、each of them and can be expected to become more important over time.Much of the Covid-19 acceleration in e-commerce is likely to last and B2C parcel volumes in the EU and Great Britain will reach more than 20 billion pieces in 2025 in our base-case scenario.However as a result of the pandemic parcel
45、 growth performance is not uniform across the EU,and OOH delivery networks do not seem to be optimised at this stage yet.INTRODUCTION13COMMENT Online shopping has accustomed customers to convenience.They can look for products and order them anytime and anywhere.They also have similar expectations in
46、 relation to the way they have their parcels delivered they not only want to receive their orders quickly,and get free shipment,but also to collect at a place and time that suits them.The answer to this challenge is Out of home(OOH)delivery.OOH is both cost effective and environmentally friendly.Par
47、cels can be picked up on the customers commuting path at a convenient time,within a time frame of some days.OOH allows consolidation of last mile shipments which increases delivery efficiency and reduces the carbon footprint.Resources(cars,couriers)and processes(dropping off more parcels at the same
48、 location decreases the number of stops required and eliminates unsuccessful deliveries due to an absent recipient)are limited.Moreover,both the delivery costs and the average delivery time are significantly decreased.The development of the PUDO(pick up drop off)points and parcel lockers is undoubte
49、dly one of the most important trends in the CEP industry.Their popularity is growing with the rise of e-commerce,as can be seen from the LME reports on OOH in 2021 and 2022.More and more OOH points are emerging,displacing door-to-door services.A perfect example is the Polish market,where the OOH sha
50、re in the CEP market increased from 41%to 47%last year,which was mainly due to the increase in the share of parcel lockers(from 29%to 36%).D2D courier services are slowly becoming premium services.Surcharges for delivery of parcels to the customers door are more and more often discussed.Prof.Arkadiu
51、sz Kawa Managing Director of ukasiewicz Poznan Institute of TechnologyBackgroundto the reportBACKGROUND TO THE REPORT15CEP INDUSTRY CHANGINGIn the late 1990s,the mail and parcels market started to grow,worldwide,fueled largely by growing e-commerce related volumes.The incumbent players were forced t
52、o look for new more efficient and economic solutions.Originally there were three main shipping streams:Business mail and parcels.B2C mail and parcels as a result of distance shopping.Field engineering service delivery.In line with fast market development and the growing popularity of the internet e-
53、commerce has become increasingly important,Amazon,in particular has played a key role in changing the face of last mile delivery in the region over the last decade.BACKGROUND TO THE REPORT16E-COMMERCE IN EUROPE Out of Europes 747.8 million people,92%of households have internet access.The third bigge
54、st worldwide e-commerce market in 2020 is Europe with revenues of 460.5 billion.An annual growth of 7.3%will lead to revenues of US$655.6 billion by 2025.(source:Statista)Source:StatistaBACKGROUND TO THE REPORT17E-COMMERCE IN EUROPE Statistas recent market research shows long term steady growth of e
55、-commerce despite periodic slowdowns such as the one currently being experienced,arguably as a direct result of the war in Ukraine.This growth is the key catalyst for B2C parcel volume development.Notes:Data shown is using current exchange rates,does not yet reflect market impacts of Russia-Ukraine
56、war.Source:Statista,Jun 2022 Europe retail e-commerce revenue forecast from 2017 to 2025BACKGROUND TO THE REPORT18WHAT DOES COVID CHANGE?Accelerated e-commerce growth New users and categories Further capacity issues Need for new“human-less”options Need for better IDM&“consignee integration”Better un
57、derstanding of the need for sharing More agnostic networks More government pressure on synergy Revolution in last mile infrastructure?Localised stock vs“hub&spoke”A shifting landscapeThe past few years have witnessed wave upon wave of disruptions whose magnitude has affected the entire world.The COV
58、ID-19 pandemic had a powerful accelerating effect on e-commerce as a whole,adding around 15 million new shoppers in 2020 and fast-forwarding the industry three to five years ahead of pre-pandemic forecasts.Along with new shoppers,new behaviours appeared in response to the government-imposed restrict
59、ions and lockdowns,which left consumers little choice other than the internet to meet their everyday needs.The crisis was thus a contributing factor to the growth of most online product categories,especially food.As the pandemic ebbs,some of these new habits and behaviours have subsided as well,whil
60、e others subsist and evolve,becoming lasting trends that continue to shape the industry.In 2021 15.5%of all purchases among regular shoppers in Europe were made online.The pandemic served as a catalyst for this transition,facilitating the emergence of a multi-faceted,omnichannel consumerism that we
61、have dubbed New Commerce,in which digital and traditional modes of shopping meet.The strong economic uncertainty since the beginning of 2022,triggered by a very complex geopolitical context,could significantly influence the consumption habits,questioning the e-commerce growth installed for the past
62、2 years.BACKGROUND TO THE REPORT192021 was a transition year between the old and the next normal once the pandemic is over.As we predicted in 2020,2021 B2C parcel volumes,slightly higher than 10 billion deliveries in the European Union and Great Britain,were flattish compared to those a year earlier
63、.The 20 billion total annual B2C parcel volumes milestone is forecasted to be reached at some point between 2025 and 2026 and the 30 billion level between 2028 and 2029.In the short run,however,European B2C parcel development is forecasted to be muted.In 2022,B2C parcel volumes are expected to be on
64、ly slightly higher than what would have been expected in a scenario without a pandemic.The current inflationary situation and war in Ukraine,as well as the latest Covid-19 wave in China,will not support current consumers spending and product availability.Once geopolitical and macroeconomic tensions
65、are overcome,we expect to witness an increasing gap between post-pandemic B2C delivery volumes and the levels that would have been reached without a pandemic.In 2029,an additional 10 billion B2C deliveries,at least,are expected to be generated as a result of the consumers behavior change during the
66、2020-21 pandemic.This growth differential will be driven by the next generation of online shoppers born out of the pandemic.THE COVID-19 PANDEMIC IS STILL DRIVING A MAJOR SHIFT TOWARDS ONLINE SHOPPING AND GREATER B2C DELIVERIES IN EUROPE BY THE END OF THE DECADE.Source:UPIDO BACKGROUND TO THE REPORT
67、20In 2021,more than 50%of EU countries remained at B2C parcel volumes 20%higher than their pre-pandemic level in 2019.Lithuania,Latvia,Cyprus,the Netherlands and Czechia led B2C delivery growth rates with volumes increasing by more than 40%between 2019 and 2021.They are closely followed by Greece an
68、d Great Britain which are also nearing the 40%increase in volumes between the pre-pandemic stage and the end of the pandemic.Only four European countries reached B2C parcel volume growth rates,between 2019 and 2021 levels,which were lower than 10%.Despite changes in online consumption behavior acros
69、s all European countires,the pandemic has not unleashed a homogeneous development of online shopping in those regions.It rather seems that divergences in B2C parcel volume development have become even greater than before the pandemic,highlighting the importance of successfully deploying the next gen
70、eration of delivery services and designing new delivery experiences.IN MOST EUROPEAN COUNTRIES,B2C PARCEL VOLUMES REMAIN SUBSTANTIALLY HIGHER THAN BEFORE THE PANDEMIC.Source:UPIDO BACKGROUND TO THE REPORT21COVID-19 DRIVINGVOLUMES IN 2021 AND 2022The effects of the Covid-19 pandemic are captured by i
71、ntegrating the Oxford University Covid-19 Stringency Index,which measures the levels of Covid-19 containment measures in each country,in the B2C parcel volumes predictive model.BACKGROUND TO THE REPORT22IN 2021,COVID-19 RESTRICTIONS DID NOT MATTER FOR EUROPEAN ONLINE SHOPPERSUnlike in 2020 when the
72、sudden mobility restrictions and lockdowns unambiguously led to an unprecedented surge in online shopping and B2C parcel volume.There was no correlation between the stringency of measures in 2021 and B2C parcel volumes growth rates once the number of 2021 deliveries are compared with their pre-pande
73、mic level in 2019.This could be explained by the relatively successful vaccination campaigns that were carried out throughout the European Union and Great Britain.On the one hand,people felt confident enough to return to physical shopping experiences,and physical retail stores took advantage of impr
74、oved immunity among the European population through reopening.On the other hand,many shoppers adopted new online shopping habits in 2020 and maintained them in 2021 irrespective of the evolution of the pandemic.An irreversible change in preferences towards online shopping could be observed for certa
75、in shoppers demographics and product categories.Source:UPIDO BACKGROUND TO THE REPORT23MOSTLY SINGLE DIGIT GROWTH PREDICTIONS FOR 2022If one distinguishes Amazon Prime from non-Amazon Prime countries in Europe,one can observe,for both groups,the same median B2C parcel volume growth rate between 2019
76、 and 2021,that is 22%.In the Amazon Prime group,the Netherlands,Great Britain and Spain were clearly outperforming their peers in terms of B2C deliveries during this period.In the non-Amazon Prime countries,Lithuania,Latvia,Cyprus,Czechia,Greece,Estonia and Slovakia were the B2C parcel growth outper
77、formers.Some European countries showed strong resilience in keeping B2C parcel volume growth momentum.Source:UPIDO BACKGROUND TO THE REPORT24During this 2021 transition year for B2C parcel volumes,seven countries have proven to be particularly resilient in terms of annual growth rates,namely Latvia,
78、Lithuania,Czechia,Denmark,the Netherlands,Sweden and Italy.They were all able to maintain positive year-on-year growth rates ranging from 4%to 21%in a time during which many shoppers were purchasing in physical retail stores again.We witnessed high rates of decline(less than 10%on a YoY basis)in alm
79、ost/over half of European countires.One reason for these volume declines is that some countries were growing extremely fast in terms of online sales in 2020 and could simply not keep the same growth pace in 2021.Another possible reason is the growth of faster on-demand delivery services,such as onli
80、ne grocery shopping,which is progressively shifting consumers experiences away from traditional parcel deliveries for a greater variety of goods.Despite the crash/slowdown of rapid deliveries consumers eexpereince new delivery services that are incomprably faster(more convenient etc.),their standard
81、s and expectations chance towards the entire delivery industry.That could explain the lower order volumes for goods channeled through classical parcel delivery,particularly if carriers are not adapted to the 21st centurys digital economy conditions.Once the groups of Amazon Prime and non-Amazon Prim
82、e countries are distinguished,a greater B2C parcel volumes growth resilience can be noticed for the former,highlighting larger variations in B2C parcel volumes in the non-Amazon Prime relative to the Amazon Prime group.The Amazon Prime subscription program helps to stabilise online shopping and parc
83、el volumes in time of greater uncertainty.Source:UPIDO Source:UPIDO BACKGROUND TO THE REPORT25E-COMMERCE NEEDS BETTER SOLUTIONS AND CXE-commerce needs,above all:Capacity Quality/first-time delivery(FTD)Choice Where?How?When?For how much?We have pivoted to a carrier agnostic model to allow flexibilit
84、y for our partners and the choice of a wide mixture of everything from super-urban to rural sites,with the opportunity to allow customer pick up or return at days and times to suit busy lifestyles particularly suited to the new hybrid ways of workingNick WilliamsHead of Strategic Partners&ProductPay
85、Point plcBACKGROUND TO THE REPORT26UP-TO-DATE DELIVERY PREFERENCES ACROSS EUROPE Overall,e-shoppers are using fewer types of delivery places on average,most likely as a result of pandemic-related mobility restrictions.While the ranking of main delivery places resembles that of 2019,both parcel shops
86、 and especially parcel lockers stations progressed,with the latter moving up to 3rd place,just one percentage point behind parcel shops.Delivery preferences also remain similar to 2019 such as real-time information,multiple delivery options(select delivery day and one-hour window ahead of delivery).
87、Knowing the exact one-hour window and advanced notifications both moved up in the ranking,undoubtedly reflecting the desire of those working from home to avoid interruption during important or high-activity moments in their workday.The European countries where parcel lockers usage has grown and rank
88、s high are Estonia where regular e-shoppers routinely use parcel shops(87%)followed by Latvia(75%),Lithuania(70%),Poland(62%),Hungary(24%)and finally Romania(21%).Whereas in China,39%of Chinese e-shoppers prefer to be delivered at a parcel lockers and 38%at a parcel shop.Source:DPDgroup 2021 e-shopp
89、er barometer study conducted in 33 countries worldwide,including 21 European countries.82%At homeParcel shopsParcel lockers18%17%-4+4BACKGROUND TO THE REPORT27GROWING CUSTOMER EXPECTATIONSCustomers are now more and more demanding in terms of deliveries.They want transparency,flexibility and greater
90、influence on their delivery logistics.More and more customers value the fact that there are various delivery options via online shopping.Whats more,if the delivery is for free,consumers are willing to wait.Customers are even able to opt out of a purchase if the delivery option they want is not avail
91、able.Considering this and the fact that we currently have a huge increase in CEP industry(B2C)volumes,offering OOH deliveries is a must.Customers expect features such as:Same-day or even same-hour!Time slot delivery Alternative delivery options Parcel lockers/PUDOs Safe drop/leave with neighbour(UK)
92、In-flight redirections or time slot changes Consolidation of deliveriesBACKGROUND TO THE REPORT28MERCHANTS ONLY HAVE ONE CHANCE TO MAKE A FIRST IMPRESSIONConsumers want to have a choice,so various delivery options at checkout is a must.A preferred delivery option increases the probability of closing
93、 a basket which,in turn,leds to more revenue.Positive delivery experience increases the probability of repeated orders and,therfore more revenue.Above all,first-time delivery success means a closed sale and less chance of a return.Empirical data shows that a failed first time delivery increases the
94、chance of a service failure several fold.Consumers purchasing for the first time will only return if the CX is good!BACKGROUND TO THE REPORT29LAST MILE THE MAJOR CHALLENGE Online shopping,as opposed to traditional trade,involves delivery to the final customer,a process that is complicated and costly
95、.According to Statistas,“Last Mile Delivery Market”report,the global last mile delivery market is expected to grow to more than 200 billion U.S.dollars by 2027 from 108.1 billion U.S.dollars in 2020.The growth of the last mile delivery market is led by the increased number in online orders.70%of thi
96、s expenditure will be generated by transport,some 40%of which relates to the last mile.The last mile is a critical point in the entire supply chain and one that is often still mis-managed and as it represents the biggest challenge for operators,especially in light of the ever growing expectations cr
97、eated by e-commerce.OOH,using PUDOs and APMs is currently the best solution to the last mile capacity problem.It helps sustain B2C(and C2C)parcel volumes and the demand from vendors and consignees for ever more consumer-centric and flexible last mile services.OOH can be up to 5 times more efficient
98、per route,gives high quality and customer choice,which is so very important.Locker routes can serve over 1300*parcels vs an absolute ceiling of around 200 for a dense door to door,urban courier route.OOH AS A SOLUTION TO THE LAST MILE PROBLEM*Based upon actual urban deliveries for InPost in Poland.O
99、OH(Out of home)PUDOs&APMsOOH(OUT OF HOME)PUDOS&APMs31Out of home(OOH)delivery consists of delivering a shipment to a point or machine that is in a convenient place for the customer.A parcel can be picked up on the customers commuting path at convenient time,within a time frame of a few days.OOH is m
100、ost commonly found in two forms:APM and PUDO.PUDO is a place where one can collect a package.It can be a small(convenience)store,a parcel shop or a depot/micro depot.OOH allows the consolidation of shipments,which increases delivery efficiency and can reduce delivery costs.Resources(cars,couriers)an
101、d processes(dropping off more parcels at the same location decreases the number of stops required and eliminates unsuccessful deliveries due to an absent recipient)are reduced.Out of home delivery involves the customer in the last mile process.Customers must do some of the work that the courier norm
102、ally does,i.e.they must go to the OOH point and pick up their parcels by themselves.The facilities have to be easily accessible to everyone.They must be“slipper distance”to coin a Bpost phrase,from someones residence,workplace or another place of regular sojourn or passing by.If a consignment cannot
103、 be delivered to the door,the redirection should be as close as possible to the address of delivery indicated during the order so as to minimise operational costs.DEFINITIONS/CHARACTERISTICS OF OOH12OOH(OUT OF HOME)PUDOS&APMs32OOH PROVIDERSOOH are provided by various players:National postal operator
104、s historically the largest last mile infrastructure,usually with a mixture of traditional postal outlets,third party agency/PUDO points and increasingly,lockers.CEP companies such as DPDgroup,DHL,InPost/Mondial Relay,UPS,Evri/Hermes,GLS or FedEx and local heroes such as Zasilkovna,Matkahuolto,Sameda
105、y or Colis Prive have their own pick up and drop off facilities.E-commerce Amazon and AliExpress as well as local heroes such as eMAG,Allegro as OOH providers.Retail point owners such as 7-Eleven,Zabka,Orlen,Lidl,PayPoint.Infrastructure owners such as Public transport,Rail companies,Local or city au
106、thorities or,more recently,private(parking)infrastructure owners/operators.IT platforms/Consolidators(bliskapaczka.pl,Asendia,Metapack,Seven Senders(development of courier brokers towards IT solutions integrating multiple forms of delivery and opening physical PUDO points).OOH(OUT OF HOME)PUDOS&APMs
107、33ADVANTAGES OF OOH OOH offers ever more consumer centric and flexible last mile services.Almost 100%first time delivery Proximate to customers(best in class urban networks are high success rate Good CXDelivery Safe place for parcels Intermediate level of damages First attempt high success rate Gene
108、rally good CXDelivery Highest level of damages First attempt relatively low success rate If first attempt missed,high chance of service failureCustomer experience:Simple returns available at no/low costCustomer experience:Consumer returns generally easy and available Less standardised experience tha
109、n from a machineCustomer experience:Few playerscan achieve good CX Consumer returns are costly and challengingVolume/Capacity management Flexible to sudden volume changes until capacity is reachedVolume/Capacity management Flexible to sudden volume changes up to a pointVolume/Capacity management int
110、ermediately sensitive to sudden volume changes*LOCKER NETWORKPUDO NETWORKCARRIER HOME DELIVERYLocation Urban areas ideally located in bedroom districts,“close to home”APM access to generally24/7 Need good and dense network(can be supported by PUDOs)Location Urban(or rural centre)areas located in a h
111、igher traffic points Indoor access with limited opening times or daysLocation Mainly residential with some business Unlimited geographical coverageDelivery service Most efficient highest number of parcels per stop*Automated process Delivery success at the first attemptDelivery service Better than D2
112、D several parcels per stop Manual process Delivery success at the first attemptDelivery service Most expensive and least efficient for carriers(ca 1parcel per stop)Relatively low successful FTD level(especially without IDM)Leave safe optionsCustomer experience No direct contact with consumer High po
113、ssibility to manage on time delivery to meet SLA and generally best CXCustomer experience No direct contact with consumer(unless own PUDO)High possibility to manage on time delivery to meet SLA and generally good CXCustomer experience Full personal contact with each consumerbut dependent upon the co
114、uriers behaviour Moderate possibility to manage on time delivery to meet SLA and varied CX*except for large PUDO/Micro Depot alternatives*especially where last mile delivery is outsourced/subcontracted by the carrier.OOH(OUT OF HOME)PUDOS&APMs39OOH SOFTWARE THE SECRET SAUCE IN OUT OF HOME THE LAST M
115、ILEImportance of a great customer experience in OOH DeliveriesAs OOH rapidly grows within the last mile delivery industry,its important to ensure that customers have a great experience when using these options.OOH has proved itself to be a better model for last mile delivery and good user experience
116、 is one of the keys to increasing the adoption of OOH options versus typical home deliveries.Good Software is the Key to Customer ExperienceSoftware effectively dictates the userexperience because,at the end of the day,this will largely be defined by how intuitive,simple and easy a process is.What t
117、he final customer interacts with is typically based on the software being used by the company doing the deliveries.If the software on the user interface or operational processes is not solid,the customer experience will suffer.On the other hand,if the software is strong operationally,simple and func
118、tional for the customer,the customer will have a good experience.OOH(OUT OF HOME)PUDOS&APMs40Better software in PUDOsPUDOs will,for the forseable future,be a key part of OOH.A good PUDO experience will likely be more connected with in-store operational software rather than customer interfaces.The fl
119、ow should be extremely simple for final customers.It should be as easy as presenting some form of valid authentication(such as a QR code or a PIN-code)or just confirming a notification in an app,following a geocode check.However,the tools to manage the PUDO shop for the operator should be solid,allo
120、wing them to easily communicate statuses or service issues with the delivery company,and authenticate the customer trying to collect a package.Better software in Smart LockersContrary to the above,when choosing APMs as an OOH option,the final consignee will have to interact with a customer interface
121、 at the APM itself.Therefore,it is imperative that the APM is simple to interact with and allows for a easy flow of either Pickup or Drop-off.Not only that,but it is also becoming more frequent for APMs to use external interfaces,such as mobile or web apps.Besides the customer experience aspect of A
122、PMs,an even more important element is how the APM is able to communicate with all the other operational components in the flow.Good APM software will allow for efficient operations,simple and integrated flows,data collection for continuous improvement,and increasingly avoid a lot of the typical prob
123、lems associated with APMs(such as overbooking).Since the APMs are autonomous machines,at scale,it is also important to ensure that they are cost-efficient to maintain-where software can play a crucial role through preventive maintenance,remote monitoring,and troubleshooting.OOH(OUT OF HOME)PUDOS&APM
124、s41Software as a tool to close OOH gapsOOH can have multiple elements,from PUDO points,APMs to newer solutions such as smartlock enabled PUDO locations,both personal and communal.Also,they can serve different flows such as first-mile,last-mile,and increasingly C2C operations.These systems should ide
125、ally be interconnected to ensure that the customer has a similar and uniform experience when interacting with each of them.Moreover,operationally,its important for the delivery company to have different systems and operation types aligned and communicating with each other inside the same system,avoi
126、ding extra flows and disconnected solutions that will increase the operational complexity and error margin.IDM as a tool to increase User Experience and drive OOH adoptionIDM is one of the key drivers in optimising the last mile User Experience,both for home and OOH deliveries.Almost like“Uber for p
127、arcels”,not only does it give a sense of control to the customer,by allowing them to track the progress of their order,but they also enable them to change the delivery option after the purchase had been made.This is not only convenient for the final customer but also operational efficient for the de
128、livery company.That way,the consignee can warn the delivery company upfront about a potential missed delivery and give them an alternative delivery option in time.(eg.DPD IDM)IDM as a catalyst for OOH adoptionIDM can convert customers into OOH delivery users.If a consignee makes a purchase with home
129、 delivery,but realises they wont be able to receive it,with a customer centric IDM tool,he or she could use the IDM tool to easily select the OOH option as an alternative.Should that change result in a successful delivery,they will be more likely to opt for OOH delivery in the future.Concluding thou
130、ghtsEven though we can see that while hardware and other physical infrastructure is important in the last mile,software is the secret sauce that makes everything work.For this reason,companies like ours are focusing more and more on creating software tools that will help develop the new last mile.So
131、ftware is undoubtedly the key ingredient in any successful out of home project and this is an area that we have been focusing on from day one.Best in class software will be easily implemented,intuitive to use for both operators and consignees and above all flexible and stableMiha Jagodic CEO Bloq.it
132、OOH(OUT OF HOME)PUDOS&APMs42THE WINNER IS EVERYBODYWhile each user group(Customers,Merchants and Carriers)benefit from a different value proposition,lockers and PUDOs are central to each of them and can be expected to become more important over time.Out of home is a must have”if e-commerce is to be
133、able to achieve the capacity that it needs today and that we predict for tomorrow.OOH(OUT OF HOME)PUDOS&APMs43LOCAL BROKERS FOR OOHParcel Brokers or consolidators,allow one to gain access to large players and“local heroes”with one interface but are mainly geared towards SMEs or even private individu
134、als.A few examples include“bliskapaczka.pl”which is integrated with Poczta Polska,InPost,Ruch,DPD,UPS,FedEx OOH points.Brokers exist in most EUcountries and some leading examples include:PL -apaczka/sendit.pl,furgonetka.pl IT -spedire.it,sendabox.it ES -packlink.es UK -,parcelmonkey.co.uk, DE - EU-w
135、ide -Source:bliskapaczka.plCountryanalysis45DENSITY ANALYSISMOST EUROPEAN COUNTRIES ARE PROGRESSIVELY REACHING CRITICAL OOH PENETRATION LEVELS IN TERMS OF OOH DELIVERY NETWORK DENSITYIn 2021,Denmark,Finland and Czechia were topping the European ranking of Out of home delivery options per 10,000 inha
136、bitants.In these countries,many OOH delivery points and locations were shared across e-commerce players,which massively adopted Out of home delivery at checkout,in turn enabling consumers to receive parcels from different brands and retailers in a more and more consolidated way.Denmark and Finland w
137、ere the only countries exceeding 20 OOH delivery locations per 10,000 inhabitants,followed by Czechia,Poland and Sweden which exceeded 15 OOH delivery locations per 10,000 inhabitants each.They were closely followed by Slovenia and Slovakia.Latvia and Great Britain are the last two countries composi
138、ng the European leading group with 10 OOH delivery locations per 10,000 inhabitants.Furthermore,there is strong evidence that,in these nine countries,an early adoption of OOH networks by e-commerce platforms and retailers had been greatly benefiting online shoppers experiences.The leaders in adoptio
139、n of OOH delivery were developing their OOH delivery networks services faster than the top followers,a group of countries made of Italy,the Netherlands,Germany,France,Spain,Belgium,Croatia and Estonia.Another group of followers,comprised of states like Ireland,Austria,Portugal,and Lithuania,have ach
140、ieved fairly high OOH delivery density levels.Hungary,Luxembourg and Romania were starting to join the followers,too.Only Bulgaria,Cyprus,Greece and Malta seemed to lag behind others European countries in OOH delivery.In 2021,almost all followers were getting closer to the penetration acceleration t
141、hreshold of 10 OOH delivery locations per 10,000 inhabitants.That is a sufficient number of OOH delivery points for further acceleration of online shoppers adoption of OOH delivery,i.e.,to unleash the so-called“OOH delivery network effect”.Once OOH penetration reaches 10 OOH delivery locations per 1
142、0,000 inhabitants,the evolution of OOH adoption becomes exponential.This means that,in countries reaching this OOH density threshold,a critical mass of consumers adopts OOH delivery as a convenient way of receiving parcels,and by so doing,invite even more e-tailers and e-commerce platforms to offer
143、Out of home delivery at checkout.That,in turn,increases the online shoppers demand FOR OOH delivery services.46DENSITY ANALYSISMORE OOH DELIVERY LOCATIONS FOR EUROPEAN ONLINE SHOPPERS:OOH DELIVERY INFRASTRUCTURE WAS FURTHER DEVELOPED THROUGHOUT EUROPE IN 2021Except for the four countries lagging beh
144、ind in terms of OOH delivery network density,the rest of the European Union countries and Great Britain were steadily expanding the use of OOH delivery alternatives in 2021.Despite the muted and relatively flat evolution of European B2C parcel volumes in 2021,the progress in the European adoption of
145、 alternative Out of home delivery network facilities was huge.OOH delivery point density increased by over 50%in seven countries between 2020 and 2021.In these geographies,we also observe that many OOH delivery locations are shared by at least two different delivery networks or e-commerce platforms.
146、This resulted in substantial convenienceimprovements for online shoppers and a more efficient“sharing economy”type of network.Source:UPIDO47DENSITY ANALYSISTHE GROWTH IN THE NUMBER OF OOH DELIVERY LOCATIONS VARIED WIDELY ACROSS EUROPE IN 2021Sweden,Slovakia,and Great Britain were topping the year-on
147、-year growth in OOH delivery locations in 2021.They were closely followed by Portugal,Poland,Luxembourg,and Denmark.These countries were increasing their total number of OOH delivery points by over 50%in light of the post-pandemic development of next generation delivery services.These OOH growth lea
148、ders were followed by a group of eleven countries with year-on-year network density growth rates higher than twenty-five percent,namely Italy,Czechia,Latvia,Austria,Spain,Romania,Lithuania,France,the Netherlands,Belgium and Ireland.The 2021 negative growth figures for some countries mainly resulted
149、from data adjustments in the estimation of the OOH delivery network size from one year to another,given the incomplete information that was made available by some OOH delivery networks for the years 2020 and 2021.Source:UPIDO48DENSITY ANALYSISDenmark,Czechia and Finland were topping the number of PU
150、DO locations per 10,000 inhabitants in Europe in 2021.Another three countries also reach the critical threshold of 10 PUDO points per 10,000 inhabitants,namely Poland,Sweden and Slovakia.Similarly to parcel lockers,after the threshold is reached,the adoption of PUDO networks by e-commerce platforms
151、and online shoppers alike can grow exponentially as a result of PUDO network externalities.Denser PUDO networks call for more platforms to add PUDO delivery options at check-out and further increase the attractiveness of the PUDO OOH delivery solutions for consumers in terms of convenience.This in t
152、urn pushes even more e-commerce platforms to offer OOH delivery alternatives at checkout,and by so doing contributes increases the probability that consumers massively adopt OOH delivery.A virtuous OOH delivery circle is eventually generated under these conditions.Another group of countries is close
153、 to reach this tipping point of 10 PUDO points per 10,000 inhabitants in the coming two years,namely Slovenia,Italy,France,the Netherlands,Great Britain,Hungary,Belgium,Denmark and Spain.This means that most European countries are likely to benefit from dense PUDO networks in a very near future.Ther
154、efore,the PUDO OOH delivery solution is expected to contribute even more to the overall adoption of OOH delivery networks in Europe in the next years.IN 2021,PUDO NETWORKS WERE THE GREATEST CONTRIBUTOR TO OOH DELIVERY LOCATIONS IN EUROPESource:UPIDO49DENSITY ANALYSISSO FAR,ONLY A MINORITY OF EUROPEA
155、N COUNTRIES ARE ON THEIR WAY TO REACH CRITICAL LEVELS OF PARCEL LOCKER NETWORKS DENSITYOut of the twenty-seven European Union countries and Great Britain,twenty nations remained at a very low level of parcel locker penetration as measured by the number of parcel locker locations per 10,000 inhabitan
156、ts in 2021.These penetration levels considerably reduce the likelihood of wide adoption of parcel lockers as a main OOH delivery mode in most European countries in the coming years.Some interesting prospects in terms of future massive adoption of parcel lockers in Europe are detected in seven countr
157、ies,namely in Denmark,Finland and Estonia,which are leading the European ranking in terms of parcel lockers network density,closely followed by Latvia,Sweden,Poland and Lithuania.Rapid acceleration in the adoption of parcel locker deliveries is expected in all of these countries as soon as the criti
158、cal threshold of 10 parcel lockers per 10.000 inhabitants is reached.Despite the current relatively low parcel locker network density in Europe,almost all EU countries have tried to develop parcel lockers at some minimum viable penetration scale.Collaboration between parcel locker networks and share
159、d access to parcel locker cells across delivery providers and e-commerce platforms could ensure that the right levels of network density are reached faster,in turn helping to unleash the potential process of exponential growth in parcel lockers adoption by online shoppers.The coming years will show
160、whether these OOH delivery opportunities are seized through a greater adoption and shared use of parcel lockers on top of what PUDO points are already offering.Source:UPIDO50DENSITY ANALYSISOVERVIEW OF ALL COUNTRIESImportant notes relating to OOH data in this report:As several carriers often use one
161、 OOH network,the number of points available for customers are not equal to number of unique points.OOH points created by retailers for internal use(such as IKEA,Castorama,OBI and others)are not taken into the consideration in this report.While Amazon is included in country analysis,this year,due to
162、difficulty in gaining accurate data on Amazon OOH locations,the figures should be treated as indicative only(with exception of Amazons UK locations).For country summary pages numbers are rounded to the nearest 10.We have taken all reasonable steps to ensure that the data presented reflects the actua
163、l market situation.However,due to rapid development,the number of OOH points may differ from the one currently available on our continent.We invite all interested parties to contact us and participate in the next edition of the report in order to jointly strive for the best quality of the presented
164、data.51DENSITY ANALYSISOVERVIEW OF ALL COUNTRIES Key unique PUDO markets:Germany 63 330 France 56 620 The Great Britain 56 130 Italy 52 980 Poland 45 280 Key unique APM markets:Poland 19 580 Germany 10 720 The Great Britain 10 070 Spain 6 920 Sweden 5 510 79 710 APMs which is+82%to 2020Total number
165、of unique OOH points grew by 36%YoY.Numbers presented in this section reflect unique points and will be followed by the number of available delivery points across all operators.In many cases,a single PUDO point,or parcel locker can serve multiple carriers and operators.Therefore,tables present netwo
166、rks with duplicated numbers,as clients may receive different packages served by various carriers to the same location,this is also important from a sustainability point of view.Germany is a clear leader of PUDOs with over 63 000 locations.With almost 20 000 parcel locker locations,almost double of G
167、ermany or the UK,Poland can be described as“Lockerland”.OOH locations offered by key multinational carriers in countries analysed:Deutsche Post/DHL 84 700 PUDO 17 310 APM 102 010 OOH points in total*DPDgroup 62 530 PUDO 3 750 APM 68 750 OOH points in total*GLS 56 100 PUDO 6 200 APM 62 300 OOH points
168、 in total*InPost 19 290 PUDO 20 110 APM 39 400 OOH points in total*UPS 31 080 PUDO 2 370 APM 33 450 OOH points in total*Including partners and shared points.52DENSITY ANALYSISAUSTRIACHARACTERISTICS Unique number of points found:4 790 PUDOs.1 460 APMs.In total 6 240 OOH points*.sterreichische Post(Au
169、strian Post)is still the largest operator offering its own points to other carriers such as DHL or Evri.A new agnostic network MYFLEXBOX offers lockers to DHL,DPD and UPS.OperatorPUDOAPMCommentA1 PAKET STATION70Partnership with GLS and DPD.AMAZON 227DHL1 700515Partnership with Austrian Post.DPD/PICK
170、UP1 837282DPDgroup international network.GLS800MYFLEXBOX230Partnership with DPD,DHL,UPS.Plan to implement next 170 lockers by the end of 2022.MYRENZ 89Solution for residential and commercial buildings.STERREICHISCHE POST(AUSTRIAN POST)1 700515Partnership with Evri.ROSYS4Grocery click&collect in Vien
171、na.UPS449Incl.MBE locations.VARIOCUBE40Solution for residential and commercial buildings.OOH in totalTOTAL6 4861 9728 458NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.53DENSITY ANALYSISBELGIUMCHARACTERISTICS Unique number
172、of points found:9 070 PUDOs.1 040 APMs.In total 10 110 OOH points*.bpost is a strong leader.It is one of the most innovative postal companies in Europe.They have the densest network and offer delivery to lockers.bpost offers 1-click-Return and Print Office”option printing labels for customers.Operat
173、orPUDOAPMCommentBPOST2 050540Partnership with DHL.BUDBEE500COLIS PRIV50Part of Hopps Group(with 25%Amazon share)Previously with MR,starting their own Colis Priv store network.DPD/PICKUP970DPDgroup international network.GLS500Royal Mail.HOMERR400FEDEX1 580MONDIAL RELAY 1 300Partnership with Evri(Herm
174、es).POSTNL800UPS1 295VIATIM 120Individuals sign up to offer pick-up point services at their home.Partnership with DHL and DPD.OOH in totalTOTAL9 0651 04010 105NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.54DENSITY ANALYSI
175、SBULGARIACHARACTERISTICS Unique number of points found:4 260 PUDOs.120 APMs.In total 4 380 OOH points*.Balgarski Poshti(Bulgarian Post)is the biggest player.Speedy(DPD)and its main rival Econt are the only players offering APMs.OperatorPUDOAPMCommentACS10BALGARSKI POSHTI(BULGARIAN POST)2 986ECONT550
176、37IN TIME 41Partnership with UPS.INTERLOGISTICA209Partnership with GLS.G.TACHYDROMIKI 7EXPRESS ONE BULGARIA 50Austrian Post subsidiary.SPEEDY40980DPDgroup international network.RAPIDO(DHL Partner)becomes part of Speedy.Partnership with Evri.OOH in totalTOTAL4 2621174 379NETWORK*Including partners an
177、d shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.55DENSITY ANALYSISCROATIACHARACTERISTICS Unique number of points found:3 230 PUDOs.180 APMs.In total 3 400 OOH points*.Hrvatska pota(Croatian Post)is the biggest player and has lockers supplied by Omniva T
178、isak is the largest kiosk retail chain with a network of over 800 points of sale throughout Croatia and the leading Croatian distributor of printed matter,tobacco products,prepaid vouchers and has started to offer parcel services for telecom operators and other products.OperatorPUDOAPMCommentDIRECT4
179、.ME30DPD/PICKUP61830DPDgroup international network.APM by Direct4.meGLS230HRVATSKA POTA(CROATIAN POST)1 016145Partnership with DHL.OVERSEAS EXPRESS550Austrian Post subsidiary.TISAK814Network of the kiosks.OOH in totalTOTAL3 2282053 433NETWORK*Including partners and shared points.*Customer view,dupli
180、cated numbers,as a single point may serve various carriers.56DENSITY ANALYSISCYPRUSCHARACTERISTICS Unique number of points found:280 PUDOs.10 APMs.In total 290 OOH points*.Akis Express is the biggest PUDO operator.Cyprus Post is the second largest player and only operator of APMs.OperatorPUDOAPMComm
181、entACS40Partnership with DHL.AKIS EXPRESS100CYPRUS POST6813PUDO-Post offices.Partnership with DHL.G.TACHYDROMIKI 4KRONOS EXPRESS60UPS4OOH in totalTOTAL27613289NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.57DENSITY ANALYSI
182、SCZECH REPUBLIC CHARACTERISTICS Unique number of points found:18 420 PUDOs.2 410 APMs.In total 20 840 OOH points*.Zsilkovna(Packeta group)is the leader on the PUDO and APM market,ahead of the national Post.esk pota(Czech Post)is developing Balikovna dedicated to PUDO.Balikobot is the fastest growing
183、 APM network in the country.OperatorPUDOAPMCommentALZABOX1 157Operated and owned by:Alza a.s.Open network.Plans to install up to a 2 000 lockers until end of 2022.BALIKOBOT2 300Broker with Lockers.ai brand,next 764 units will be avaiable by the end of 2022.Partnership with Alza.ESK POTA(CZECH POST)5
184、 685Czech Post includes network of PUDOs called Balikovna(2 222 locations).DHL EXPRESS39449DPD/PICKUP1 33712DPDgroup international network.GLS1 000OX.POINT100Partnership with Rohlik.PILULKA 30Pharmacy chain.PROFESIONAL PARCEL LOGISTICS(PPL)2 898129Partnership with DHL Parcel.ROHLIK 66Grocery chain.I
185、ncluding 30 Alza Box APMs.UPS109WEDO ULOENKA1 200100WEDO,formerly InTime and Ulozenka.ZASIELKOVNA5 8002 000Packeta group.Partnership with Evri.OOH in totalTOTAL18 4235 94324 366NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers
186、.58DENSITY ANALYSISDENMARKCHARACTERISTICS Unique number of points found:11 050 PUDOs.3 890 APMs.In total 14 940 OOH points*.PostNord have the biggest OOH network in the country.OperatorPUDOAPMCommentBRING1 091239Posten Norge.Partnership with Nearbox.Plans to add 150 PUDO by the end of 2022.BUDBEE1 0
187、00DAO1 500Partnership with Evri.DHL600500Deutsche Post.Using APMs in Salling Group and Nordic Infrastructure.DPD/PICKUP3 155DPDgroup international network.GLS1 750INSTABOX100NEARBOX 3 194Nordic Infrastructure,JV between Post Nord and SwipBox.Parcel lockers for PostNord,Bring,DHL.POSTNORD1 6203 050AP
188、Ms owned by Nordic Infrastructure(Postnord).Plans to install up to a total of 5 500 lockers until the end of 2023.partnership with Bring,DHL.SALLING GROUP400Retail driven APM Network(inside)-bought from SwipBox.Partnership with Bring and DHL.UPS337OOH in totalTOTAL11 0537 48318 536NETWORK*Including
189、partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.59DENSITY ANALYSISESTONIACHARACTERISTICS Unique number of points found:270 PUDOs.790 APMs.In total 1 060 OOH points*.APMs are the most popular delivery option in this advanced last mile market.D
190、PD,Omniva and Itella have dense APM networks as well.OperatorPUDOAPMCommentDPD/PICKUP246DPDgroup international networkITELLA(POSTI)273Plan to implement new 100 PUDO points and 300 lockers by the end of 2022.Partnership with DHL and GLS.OMNIVA(AS EESTI POST)250269Partnership with Evri.VENIPAK22Plan t
191、o implement 150 lockers by the end of 2022.OOH in totalTOTAL2727881 060NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.60DENSITY ANALYSISFINLANDCHARACTERISTICS Unique number of points found:8 380 PUDOs.3 540 APMs.In total 11
192、 920 OOH points*.OOH is dominated by local companies,where Posti is the biggest operator.OOH is currently the standard delivery model the share of home delivery is quite small.Postis parcel lockers were first installed in Finland in 2011,and today lockers are the preferred delivery option for Finns.
193、Over 90%of Postis B2C volume is OOH,and Posti dominates the locker space with over 2300 APMs.OperatorPUDOAPMCommentBRING2 900BUDBEE18DB SCHENKER1 000MATKAHUOLTO1 300700AMP by Pakettipiste.PAKETTIPISTE200Partnership with PostNord,Matkahuolto,DHL Express.POSTI(FINNISH POST)9812330Plan to implement add
194、itional 150 PUDOs and 260 new lockers by end of 2022.Also 160 existing units will be expended this year.Partnership with Evri and DHL.POSTNORD2 000150Danish and Swedish post(merged).AMP partnership with Pakettipiste.Development of own network with SwipBox lockers.Plan to develop up to 600 APMs by th
195、e end of 2022.SMARTMILE140Partnership with Matkahuolto,DHL,PostNord.Plans to add 160 new APMs by the end of 2022.UPS198OOH in totalTOTAL8 3793 53811 917NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.61DENSITY ANALYSISFRANCE
196、CHARACTERISTICS Unique number of points found:56 620 PUDOs.2 740 APMs.In total 59 360 OOH points*.4th biggest OOH network in Europe.OOH delivery points for courier companies are quite popular.A quarter of French B2C parcels end up in an OOH location.La Poste(Pickup network/Chronopost,Colissimo,DPD)i
197、s a strong leader,with widespread coverage in both urban and rural areas(of the population is less than 600m from a point.In metropolitan France,96%are less than 10 minutes from a point).Mondial Relay is the second biggest network,with a large number of locations(83%of the population lives less than
198、 10 min from a pick-up point).OperatorPUDOAPMCommentsAMAZON 1 200BLOQ.IT3Test trial with FreshForGood.Plans to add 200 new APMs by the end of 2022.CAINIAO(ALIBABA)500Plan to implement 1 500 lockers by the March 2023.CIBLEX250Walden Group.COLIS PRIV4 100Part of Hopps Group(with 25%Amazon share).Previ
199、ously with MR,starting their own Colis Priv store network.EXPEDIBOX 100Solution for residential and commercial buildings.FEDEX5 500GLS11 000Royal Mail.Partnership with Mondial Relay and Pickme,PUDO points managed by private persons.LA POSTE GROUPE23 789458PUDO points including Post offices and PICKU
200、P locations.MONDIAL RELAY11 000313InPost group.Partnership with Evri.MYRENZ165Solution for residential and commercial buildings.RELAIS COLIS6 300Walden,34%DHL Group minority share.UPS5 681Incl.MBE locations.OOH in totalTOTAL67 6202 73970 359NETWORK*Including partners and shared points.*Customer view
201、,duplicated numbers,as a single point may serve various carriers.62DENSITY ANALYSISGERMANYCHARACTERISTICS Unique number of points found:63 330 PUDO,10 720 APM,74 050 OOH points in total*.The third biggest OOH network in Europe.Deutsche Post/DHL have most pick-up points,making their networks attracti
202、ve to most local courier operators.Deutsche Post/DHL offers a wide variety of dispatch options:Packstation,post office,DHL Paketshop or Paketbox(90%of the German population are within ten minutes of a DHL packstation).Deutsche Post/DHL is considered to be the“father”of the APM.The DHL Packstation st
203、arted as a pilot project in 2001.OperatorPUDOAPMCommentsAMAZON1 000Partnership with Shell,Aldi,Edeka.BLOQ.IT0Preparing for market entry in 2022.DEUTSCHE POST/DHL29 0009 000Deutsche Post/DHL plans to have around 12 000 Packstations nationwide by 2023.DPD/PICKUP7 352DPDgroup international network.HERM
204、ES 16 000Partnership with Evri.GLS7 000Royal Mail.INSTABOX0Preparing for market entry in 2022.LPR330LPR specialises in intelligently linking servicing and logistics concepts.On request,they even deliver from/to individually agreed places(vehicles or garages).MY RENZ720Solution for residential and co
205、mmercial buildings.UPS3 649OOH in totalTOTAL63 33110 72074 051*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.NETWORK*63DENSITY ANALYSISGREAT BRITAIN CHARACTERISTICS Unique number of points found:56 130 PUDOs.10 070 APMs.In total 6
206、6 200 OOH points*.Royal Mail(National Post)is the biggest OOH operator offering service points to:Amazon,DPD and GLS.Collect+(PayPoint)is the most popular non-postal OOH channel(94%of urban population live within one mile of their point).Open access networks include Doddle,C+/PayPoint and Hub Box.Ev
207、ri(Hermes)has a in-store print device for parcel labels.Several new APM entrants and renewed interest from InPost.OperatorPUDOAPMCommentAMAZON 8 5005 000Partnership with Post Office,Next,Co-0p and Paypoint.ASDA 633Grocery stores with Click&collect service.BYBOX1 400Primarily B2B.COLLECT+10 000Partne
208、rship with PayPoint,Yodel,Amazon,Dhl,DPD,Ebay,Fedex,HubBox,Parcel2Go.Since 2021 as an click&collect points for Randox Health Covid 19 tests.DHL EXPRESS4 500Dedicated network.DHL PARCEL3 000Dedicated network.DODDLE400Open network.Moving mainly into software and advisory.DPD/PICKUP6 137DPDgroup intern
209、ational network.EVRI7 0003 000Lockers by InPost UK.Evri UK is controlled by InPosts main shareholder,Advent International.FEDEX3 700PayPoint.HUBBOX5 5001 000 own HubBox Collect Points.Partnership with Collect+,Post Office/Payzone,DPD,Hermes AG,UPS.INPOST3 000Partnership with Evri and DHL.LOCKARS 20P
210、lans to expand by next 200 APMs by the end of 2022.PARCEL FORCE 11 000Including Post Office.Partnership with GLS.POST OFFICE 10 000Partnership with Amazon,DPD,Royal Mail,Parcel Force and Local Collect.QUADIENT(PARCEL PENDING)650Service offered to multi-family properties,universities and retailers.RO
211、YAL MAIL14 000Including partners locations.Some of locations used by GLS,Amazon and DPD.UPS4 756Including HubBox and MBE locations.OOH in totalTOTAL84 62613 07097 696NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.64DENSITY
212、ANALYSISGREECECHARACTERISTICS Unique number of points found:2 860 PUDOs.70 APMs.In total 2 930 OOH points*.Elta(Greek Post)is the biggest player.Skroutz(marketplace)has become the main APM operator.We observre significant interest in this market and can expect faster OOH development over the next fe
213、w years.OperatorPUDOAPMNotesACS 600Partnership with GLS.CLEVER POINT250Partnership with DHL and Courier Center.COURIER CENTER340Including Clever Point locations.DHL EXPRESS GREECE25010ELTA COURIER 800Subsidiary of Greek Post(ELTA).ELTA(GREEK POST)1 400Mainly regarding mail.FEDEX(TNT)5G.TACHYDROMIKI
214、260SKROUTZ60Marketplace.OOH in totalTOTAL3 905703 975NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.65DENSITY ANALYSISHUNGARYCHARACTERISTICS Unique number of points found:5 390 PUDOs.1 050 APMs.In total 6 430 OOH points*.Ma
215、gyar Posta(Hungarian Post)is the key player followed by GLS,who have been traditionally strong in this market.Pick Pack Point/Sprinter are a legacy leader,but have not developed in recent years.eMAG/Sameday has entered the market with vigour and is now the APM leader,offering customers over 400 APMs
216、 in its first year.Paketa is another important entrant.OperatorPUDOAPMNotesALZABOX180Operated and owned by:Alza a.s.Open network.Plans to install up to a 250 lockers until the end of 2022.DPD/PICKUP218DPDgroup international network.EMAG/SAMEDAY449Plans to install 500 additional lockers by the end of
217、 2022.EXPRESS ONE160Austrian Post subsidiary.FOXPOST352Plans to install up to a 800 lockers until the end of 2022.GLS1 000MAGYAR POSTA(HUNGARIAN POST)2 50050Partnership with MOL.Media Markt and COOP.DHL Partner.PACKETA80614Packeta group.Partnership with Evri.PICK PACK POINT700Sprinter.Partnership wi
218、th Inmedio,Relay,MOL,OMV.UPS3OOH in totalTOTAL5 3871 0456 432NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.66DENSITY ANALYSISIRELANDCHARACTERISTICS Unique number of points found:3 330 PUDOs.240 APMs.In total 3 570 OOH poin
219、ts*.Fastway(franchised courier network)are the leaders.They have the densest network and offer delivery to PUDO points(many offered through PayZone).Ireland represents a major opportunity for OOH development due to a relatively low base.OperatorPUDOAPMCommentsANPOST(IRISH POST)90060Plans to install
220、130 parcel lockers by the end of 2022.Partnership with DHL.DPD/PICKUP344DPDgroup international network.DROP2SHOP600Located at BWG Foods chain stores,owned by Coll-8 Logistics.FASTWAY1 108Franchise based operator from NZ.GLS180Royal Mail.PARCEL MOTEL 175UPS.PARCEL DIRECT 200Partnership with DHL,DPD,F
221、astway Courier,FedEx,GLS,Pallet Direct and UPS.OOH in totalTOTAL3 3322353 567NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.67DENSITY ANALYSISITALYCHARACTERISTICS Unique number of points found:52 990 PUDOs.1 090 APMs.In tot
222、al 54 070 OOH points*.Poste Italiane is a strong leader in OOH.They have the biggest PUDO network(post offices,Kipoint,Nexive)and are amongst the few players who have APMs(together with Amazon and Pakpobox).60%of Italians who purchase online state that place of delivery is extremely important.Operat
223、orPUDOAPMCommentAMAZON 11 000400Partnership with Pam,Eni.BRT4 418BRT/DPDgroup international network.CITY POSTE64Mail Express Group.DHL3 500Deutsche Post.FEDEX700GLS5 000INDABOX4 000Open network.Partnership with Poste Italiane.KIPOINT119Poste Italiane.MAIL BOXES INC500Private frenchise(from UPS).MAIL
224、 EXPRESS GROUP210NEXIVE1 500Poste Italiane.PAKPOBOX(ALFRED 24)340POSTE ITALIANE 13 000350Partnership with InPost.APM includes InPost machines.PRONTO PACCO8 962Partnership with GLS.Inluding PUDO managed by private persons.SAILPOST370HR Parcel.TNT1 250UPS3 889Incl.MBE locations.OOH in totalTOTAL58 482
225、1 09059 572 NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.68DENSITY ANALYSISLATVIACHARACTERISTICS Unique number of points found:1 010 PUDOs.1 030 APMs.In total 2 040 OOH points*.Latvijas Pasts(Latvian Post)is the biggest p
226、layer.Venipak is the second biggest operator in OOH.OperatorPUDOAPMCommentDPD/PICKUP213DPDgroup international network.ITELLA(POSTI)86119Plan to implement new 110 PUDO points and 220 APMs by the end of 2022.Partnership with Narvesen,DHL and GLS.LATVIJAS PASTS(LATVIAN POST)675285Partnership with Circl
227、e K.OMNIVA211Partnership with Ervi.VENIPAK252200OOH in totalTOTAL1 0131 0282 041NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.69DENSITY ANALYSISLITHUANIACHARACTERISTICS Unique number of points found:580 PUDOs.1 370 APMs.In
228、 total 1 950 OOH points*.Lietuvos patas(Lithuanian Post)is the biggest operator,but the others Venipak and Omniva lead in terms of APMs.OperatorPUDOAPMCommentDPD/PICKUP1265 DPDgroup international network.ITELLA(POSTI)130145Plan to implement new 50 PUDO points and 250 APMs by the end of 2022.Partners
229、hip with IKI,DHL and GLS.LIETUVOS PATAS(LITHUANIAN POST)285284LP aquired an ailing APM network several years ago and this is was the base for their current APM development.OMNIVA426Partnership with Evri.VENIPAK165532Including 284 LP Express.OOH in totalTOTAL5811 6522 233NETWORK*Including partners an
230、d shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.70DENSITY ANALYSISLUXEMBOURGCHARACTERISTICS Unique number of points found:220 PUDOs.140 APMs.In total 360 OOH points*.Post Luxembourg is the biggest player and the only operator of APMs.OperatorPUDOAPMNote
231、sDHL43DPD/PICKUP36DPDgroup international network.MONDIAL RELAY 100Partnership with Evri.POST LUXEMBOURG24135UPS19OOH in totalTOTAL222135357NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.71DENSITY ANALYSISMALTACHARACTERISTIC
232、S Unique number of points found:80 PUDOs.20 APMs.In total 100 OOH points*.Malta post is the only operator offering PUDO and APM locations.Malta is the smallest OOH market in the EU.OperatorPUDOAPMCommentMALTA POST7522PUDO includes Post offices and agencies.Partnership with GLS.OOH in totalTOTAL75229
233、7NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.72DENSITY ANALYSISTHE NETHERLANDS CHARACTERISTICS Unique number of points found:14 530 PUDOs.1 040 APMs.In total 15 560 OOH points*.PostNL is the biggest operator.They have an
234、 APM network(installed especially at major train stations throughout the Netherlands).APM development is speeding up with new players like Bloq.it or Instabox entering the market.OperatorPUDOAPMCommentBLOQ.IT10Test trial with Lockster.Plans to add 80 new APMs by the end of 2022.BUDBEE500The Swedish
235、network operates in Sweden,Finland,Denmark,Belgium,and the Netherlands.DEBUREN150Partnership with DHL and UPS.DHL3 75065Deutsche Post.Partnership with bPost.DPD/PICKUP1 418DPDgroup international network.GLS700Royal Mail.Crowdsourced network model of“Homerr Points”.HOMERR1 600INSTABOX40Plans to insta
236、ll 55 lockers at gyms(Basic-Fit)in 2022,and up to a total of 3 000 lockers until 2023.Acquired Red je Pakketje in May 2021 for locker deliveries.MONDIAL RELAY950Partnership with Evri.POSTNL(DUTCH POST)4 000200SMARTMILE69Used by DHL and PostNord.Plans to add 100 new APMs by the end of 2022.UPS1 509VI
237、ATIM 600Individuals sign up to offer pick-up point services at their home.Partnership with DHL and DPD.OOH in totalTOTAL14 5271 03615 563NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.73DENSITY ANALYSISPOLANDCHARACTERISTICS
238、 Unique number of points found:45 280 PUDOs.19 580 APMs.In total 74 050 OOH points*.Poland(aka“Lockerland”)is the largest OOH country in Europe and also has most APMs.Allegro(marketplace)has become the leader in OOH by cooperating with all major carriers,grocery/convenience shops and many others.Loc
239、kers are a particular favourite for Polish customers reaching the highest NPS(higher than D2D).InPost is the leader of the CEP market(some 80%of their volume is OOH).OperatorPUDOAPMCommentALLEGRO 44 0001 000Plans to install up to a total of 3 000 lockers until the end of 2022.PUDO partnership with D
240、PD,UPS,Polish Post,abka,Orlen,Ruch,Kolporter,Furgonetka and others.CAINIAO(ALIBABA)550Plan to implement 4 000 lockers by the end of 2023.DHL13 000170Including PUDO by abka convenience chain,service points and APM by Swipbox.DPD/PICKUP2 9941 144DPDgroup international network.EPAKA.PL307Broker for Amb
241、ro Express,DHL,DPD,Fedex,GLS,InPost,Orlen Paczka,UPS.FEDEX900By Kolporter newspapers shops.FURGONETKA 768Broker for Ambro Express,DHL,DPD,Fedex,GLS,InPost,Orlen Paczka and UPS.GLS4 500Partnership with Aldi,Auchan,ABC,Bi1,Carrefour,Dealz,E.Leclerc,Groszek,Jula,Kolporter,Lewiatan,Martes Sport,Smyk,Sto
242、krotka.Plans to expand PUDU network up to 5 500 locations until 2022.INPOST2 40716 445Plan to expand APM network up to 18 000 by 2023.Partnership with Evri.ORLEN 6 225200Polish petroleum company.PUDO including RUCH kiosks.Plans to expand APM network up to 2 000 by 2022.PAKERSI100Broker for Ambro Exp
243、ress,DHL,Fedex,Hellman,InPost and Polish Post.POINTPACK 17 500Broker.Partnership with grocery and supermarkets:abka,ABC,Lewiatan,Groszek,Delikatesy Centrum,Euro,PSD,Kaufland,Lidl,Biedronka,Shell,Auchan,Carrefour and others.POLISH POST(POCZTA POLSKA)16 800240Partnership with abka,Biedronka,ABC,Delika
244、tesy Centrum,and Lewiatan grocery chain,followed by ORLEN petrol stations and RUCH newspapers kiosks.RUCH1 050Orlen(Polish national petroleum company).SHIPCENTER.PL 105Broker for DHL,DPD,Fedex,InPost,Polish Post and UPS.UPS3 198Incl.MBE locations.ABKA7 000Grocery chain with PUDO for DHL,and Polish P
245、ost.OOH in totalTOTAL120 85419 749140 603NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.74DENSITY ANALYSISPORTUGALCHARACTERISTICS Unique number of points found:6 930 PUDOs.270 APMs.In total 7 200 OOH points*.CTT(Portugal Po
246、st)is the biggest player.Bloq.it is a new player on the APM scene.OperatorPUDOAPMCommentBLOQ.IT17Test trial with Glintt,El Corte Ingles and Galp.Plans to add 50 new APMs by the end of 2022.CTT(PORTUGAL POST)2 366200PUDO including post offices.Plan to implement 800 lockers by the end of 2022.DHL900DP
247、D/PICKUP75865DPDgroup international network.GLS510MONDIAL RELAY 530Partnership with Evri.MRW550Including Andorra,Portugal and Gibraltar.NACEX291SENDING700UPS329Incl.MBE locations.OOH in totalTOTAL6 9342657 199NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single
248、point may serve various carriers.75DENSITY ANALYSISROMANIACHARACTERISTICS Unique number of points found:7 690 PUDOs.2 500 APMs.In total 10 190 OOH points*.Pota Romn(Romanian Post)is the biggest PUDO player.Sameday is a clear leader in APMs and is part of the leading e-commerce player,eMAG.OperatorPU
249、DOAPMCommentDPD/PICKUP7463DPDgroup international network.CARGUS568Plans to launch up to 2 000 PUDO points untill the end of 2022.Partnership with DHL.EMAG/SAMEDAY2 2941 000 additional lockers will be installed by the end of 2022.FAN COURIER13010Fan also has access to some PayPoint-Colet Expres point
250、s but we understand that utilisation is minimal and so we have excluded numbers here.GLS52G.TACHYDROMIKI 1PACKETA1 368Partnership with Evri.POSTA PANDURI130POTA ROMN(ROMANIAN POST)5 500OOH in totalTOTAL7 6932 49710 190NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as
251、a single point may serve various carriers.76DENSITY ANALYSISSLOVAKIACHARACTERISTICS Unique number of points found:5 660 PUDOs.1 190 APMs.In total 6 840 OOH points*.PACKETA has overtaken the previous leader,the Slovensk pota(Slovakian Post),and became the largest OOH operator.AlzaBox,is dynamically e
252、xpanding its open APM network and is it to be the largest APM network in the country.OperatorPUDOAPMCommentALZABOX542Operated and owned by:Alza a.s.Open network.Plans to install up to 800 lockers until the end of 2022.DEPO325DPD/PICKUP439DPDgroup international network.GLS30022SLOVAK PARCEL SERVICE 1
253、 361Austrian Post subsidiary.Partnership with UPS.SLOVENSK POTA(SLOVAKIAN POST)1 580145Parcel lockers Balikobox.ULOENKA150WE|DO.PACKETA 1 500480Partnership with Evri.OOH in totalTOTAL5 6551 1896 844NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may s
254、erve various carriers.77DENSITY ANALYSISSLOVENIACHARACTERISTICS Unique number of points found:1 980 PUDOs.770 APMs.In total 2 750 OOH points*.DPD,GLS and Pota Slovenije(Slovenian Post)are the key operators.DPD has an agreement with Petrol(fuel stations)and with Trafika points.OperatorPUDOAPMCommentD
255、IRECT4.ME(KIVI)450Partnership with Posta Slovenije and DPD.DPD/PICKUP672542DPDgroup international network.APM including Direct4.meGLS650200POTA SLOVENIJE(SLOVENIAN POST)660124Incl.100 APMs by Direct4me.Partnership with DHL and Evri.OOH in totalTOTAL1 9821 3163 298NETWORK*Including partners and share
256、d points.*Customer view,duplicated numbers,as a single point may serve various carriers.78DENSITY ANALYSISOperatorPUDOAPMCommentAMAZON 430Partnership with Repsol.CAINIAO(ALIBABA)700Plans to implement 2 000 lockers by the March 2023.CELERITAS1 900CITIBOX25 000Citibox are mainly RPL(residential parcel
257、 lockers)located in Madrid and Barcelona.CORREOS8 3815 114CityPaq.50%OOH,and 50%RPL(By Citybox).DHL3 600Deutsche Post.ENVILIA300FEDEX2 400GLS4 1005 3505 350(200 GLS+5 000 Citibox+150 Pudo.es).HAPIICK 150Partnership with DPDgroup international network.SEUR and GLS.MONDIAL RELAY(PUNTO PACK)3 000Partne
258、rship with Evri.MRW550NACEX1 905Including Canary Islands,Baleares and Andorra.PUDO.ES323Used by DPD and GLS Incl.13 at Canary Islands.DPD acquired 25%of the shares in September 2021.SENDING2 800Partnership with GLS.SEUR2 321350DPDgroup,APM by PUDO24 and Citibox.UPS3 433Incl.MBE locations.OOH in tota
259、lTOTAL34 69037 41772 107SPAINCHARACTERISTICS Unique number of points found:34 690 PUDOs.6 920 APMs.In total 41 610 OOH points*.Correos,the Spanish postal operator,is the leader on the OOH market.They have the densest network and offer delivery to lockers(Citypaq,Citibox).Citibox are mainly RPL locat
260、ed in Madrid and Barcelona.APM numbers seem to be high,however,Spanish units have a much lower number of cells than those installed in other countries.These types of boxes are not counted as unique APMs.Punto Pack is the local brand of Mondial Relay in Spain and along with DPD,UPS and DHL,they are t
261、he providers of delivery points for courier companies.NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carriers.79DENSITY ANALYSISSWEDENCHARACTERISTICS Unique number of points found:11 180 PUDOs.5 510 APMs.In total 16 690 OOH points*.
262、PostNord is the biggest operator.They have good coverage of the Nordic market.They have APMs initially via a partnership with SwipBox but now taken over by PostNord.New players such as iBoxen and Instabox are potential challengers in the APM segment.OperatorPUDOAPMCommentBRING1 64671Posten Norge.Par
263、tnership with iBoxen.Plans to add 70 PUDO and 200 APM locations by the end of 2022.BUDBEE1 000DB SCHENKER1 600Partnership with GLS.DHL1 600120Deutsche Post.DPD/PICKUP2 628DPDgroup international network.IBOXEN817Planned to develop up to 3 500 locations by the end of 2022.Open network,partnership with
264、 DHL,DB Schenker,UPS,TNT,FedEx,Airmee,Bring,Early Bird,Best Transport,Premo and MTD.INSTABOX1 700Plans to install up to a total of 5 000 lockers until the end of 2022.Used by couriers,retailers and property managers.MYRENZ800Solution for residential buildings.POSTNORD2 0912 000PostNord Sweden will t
265、est SwipBox parcel lockers in Stockholm.Partnership with DPDgroup.Plans to develop upo to 4 500 APMs by the end of 2022.UPS618Incl.MBE locations.OOH in totalTOTAL11 1835 50816 691NETWORK*Including partners and shared points.*Customer view,duplicated numbers,as a single point may serve various carrie
266、rs.80DENSITY ANALYSISWHAT ABOUT AMAZON?Amazon is known for its preference for control,rather than being controlled or exposed to strong external partners.They have been educating customers to expect ever faster delivery times.Often this service is offered at low cost or even for free(as part of a su
267、bscription package).This year we have added Amazon to the country analyses.While data is difficult to come by,we estimate that the e-commerce behemoth has ca.5 000 APMs in the UK,and about 8 500“Amazon counter”locations at last check(but this is growing very fast).In France,Amazon has ca.1 200 locke
268、rs including the recent SNCF agreement.In Italy,we estimate that Amazon have some 11 000“Amazon counter”locations and 400 APMs.Amazon has also started to develop its own APM networks in Italy,France and Germany.In addition,Amazon also has in house Amazon Logistics,albeit we dont believe that they ar
269、e currently offering own PUDO locations.OOHDENSITYANALYSIS82DENSITY ANALYSISPoland is one of the leading markets in the CEP industry in the EU-in 2021,it ranked 1st in terms of the number of owned APMs and 3rd for the absolute number of OOH parcel delivery points.For this reason,we often call it“Loc
270、kerland”.The first APM on the Polish market was launched by InPost in 2008 and since then a revolution in the world of OOH parcel delivery in Poland started.PUDO,and especially one of its forms APMs-became so popular that a specific term appeared in the Polish cultural circle:“paczkomatoza”.It refer
271、s to the overabundance of parcel machines in public spaces.Although the connotation of the word is mainly negative,the data shows that people are very actively using this form of delivery(40%of all ordered parcels in 2021 were delivered to APMs).However,as research done by dataplace.ai has shown,the
272、re is still a lot of work to be done in this market-11 504 533 people live further than 6 kilometres from their nearest APM.When reading the chapter,you can expect a number of thoughtful bites of industry knowledge for the CEP sector and a comprehensive analysis of PUDOs and APMs in Poland,including
273、 insights on market share between networks and the assessment of white spots for new OOH parcel delivery points.Data on the APM and PUDO industry in Poland in this chapter has been collected for Q1 2022.AnalysisCoverage of Poland by automatic parcel machines Overall,there are 21 071 APMs operating i
274、n Poland.Most of them belong to the 6 biggest players in the OOH delivery sector:InPost,DPD,Allegro,Orlen,DHL,and Poczta Polska.The map below visualises the places with the most parcel machines in a given area,expressed by a heat map.OOH DENSITY ANALYSIS83DENSITY ANALYSISThe map can be read with a s
275、cale:the redder the colour of the area,the fewer parcel machines are placed there.Reddest points represent between 1 to 10 APMs per geohash(a geohash is a unique identifier of a specific region.In this case a size of one square represents 39.1km x 19.5km).The greenest colour represents 838 APMs poin
276、ts per 1 geohash.Therefore,the highest number of parcel machines in Poland are in the Masovian voivodeship(where the capital city-Warsaw-is located)and in the South of Poland.It can also be inferred that the bigger the city the higher the density of APMs.A more detailed map focusing on the three lea
277、ding brands illustrates their locker density across Poland.OOH delivery in Poland(PUDOs and APMs)Although parcel machines are a hot topic on the Polish market,OOH delivery is much more than self-service machines standing on city streets.Poland is also flooded with parcel pick-up and drop-off points.
278、The PUDO sector has grown by 6.7%compared to the previous year in terms of the number of points.All over Poland,there is a total of 66 892 PUDO points and parcel machines of all companies operating in the industry.This amounts to 18 PUDOs and APMs points per 10 000 inhabitants and means that there a
279、re 546 people per analysed OOH parcel delivery point(total of PUDO and APM).Density of APMs(automatic parcel machines)in Poland as of Q1 2022Key:the reddest:1-10 APMs per square,the greenest:838 APMs per squareSource:dataplace.aiThree OOH parcel delivery leaders on the Polish market with the widest
280、range of APMsKey to the map:InPost:purple,DPD:mint,Allegro:orange Source:dataplace.ai84DENSITY ANALYSISAPM market share Dataplace.ai analysis shows that 13 800 499 people have less than 350 meters to the closest InPost parcel machine(InPost is the market leader with the densest network of machines).
281、Compared to the competition this is a huge reach advantage.Second place is occupied by DPD,that reaches 1 073 912 people within a 350 meters range distance.In 3rd place comes a relatively new player,who is strongly developing its network-Allegro.Allegro One Box APMs reach 881 634 inhabitants,within
282、the mentioned distance.DPD is a last mile expert pursuing the deployment of its network of lockers and parcel shops.Allegro,on the other hand,is an e-commerce platform that sends parcels by courier(mainly third-party)or via other PUDO outlets,as well as its own relatively new APM network.A total of
283、16 345 555 people living in Poland have access to at least one parcel machine within 350 meters of their place of residence.This means that 44.7%of Poles have less than 350 meters to an APM.Cities with the highest number of APMs Warsaw 1 383 Cracow 712 d 532 Wroclaw 518 Poznan 451 The above cities a
284、re the most populated in Poland,so it is not surprising that they are the largest markets for this type of parcel delivery.Nevertheless,despite the highest number of APMs,there is still room for traffic division.When it comes to statistics,in Warsaw there is an average of over one thousand inhabitan
285、ts per machine(1 184 people per APM).In Wroclaw,the ratio of inhabitants to the number of automatic parcel machines is 1 126 people per machine.The remaining cities listed in the ranking do not exceed 1 000 inhabitants per one automatic parcel machine.However,that does not mean that theyre not worth
286、 taking a closer look at when planning to enter the CEP business.The analysis of Polish cities with the largest number of people per APM allows to determine places with the biggest potential for setting up new points.Interestingly,those arent large metropolises,but mostly far smaller municipalities.
287、In fact,none of the larger cities even made the top 10 locations with the highest number of inhabitants per APM.The first place belongs to the municipality of Pruchnik,where the number of people per parcel machine is the highest.There are 9752 people per machine.Next is the Korsze commune with 9427
288、people per machine.On the 3rd place there is Tarnowiec with as many as 9197 people per parcel machine.However,the decision to enter the market should never be driven solely by the information that a particular location has the highest ratio of people per parcel locker.Therefore,as an example,have a
289、look at the detailed analysis of the city of Korsze to see if it has the potential to open a new OOH delivery point.Municipalities with the highest number of people per parcel machine 85DENSITY ANALYSISAnalysis of statistical data for the area 15 minutes by walk from city centre showed that 4 188 pe
290、ople are registered in Korsze.Dataplace.ai analysis of mobile data in this area shows that the daily traffic is 8 678(both visitors and permanent residents).There are many establishments in Korsze which attract traffic from the nearby villages,such as a school,large discount Biedronka(Jeronimo Marti
291、ns store),or sports facilities such as the sports and entertainment hall.Nevertheless,it is still a small town with few specialised stores,clothing,or shoe shops.Therefore,in order to make the necessary purchases,residents,are in many cases forced to either travel to the nearest bigger city,which is
292、 82 km away,or order online.Looking at the average age-37 years,residents are young,so making purchases online is not an obstacle.The percentage of people before their 17s is 15.5%.Looking at above information Korsze has potential to extend its OOH parcel delivery market.Korsze cityDaily traffic8 67
293、8%of visitors65%Residents4 188Average age37Average income(Polish zloty)1 886Source:dataplace.ai86DENSITY ANALYSISBuildingsArea reachable by walk in 15 minutes BUILDING TYPESTOTAL AREA(M2)TOTAL VOLUME(M3)NUMBER OFBUILDINGSCommercial and service16 52028 27454Hotel buildings4468931Office buildings9 533
294、18 72317Commercial and service buildings6 5408 65736Other43 92951 310342Residential54 192130 577371Single-family residential buildings32 85960 637302Buildings with three or more apartments21 03469 34268Collective residence buildings2985961Public use5 9447 30815Buildings of museums and libraries35971
295、81Buildings of schools and research institutions2 3894 4666Buildings of physical culture1 7541 7541Buildings of religious worship1 07203Other non-residential buildings3693694Source:dataplace.ai87DENSITY ANALYSISAnalysis of our data shows that 11 504 533 people in Poland have a distance of more than
296、6 km to a parcel machine.This result certainly proves that there is still space on the market to be filled.This is also confirmed by the increasing number of new business models that are emerging in the OOH delivery market.However,it is worth noting that this market is already very competitive and h
297、ighly location dependent.The most important thing is to create an efficient business model.Some companies operate by providing couriers with their own network of machines,allowing them to share infrastructure.Others equip courier companies with machines dedicated exclusively to them.Still others pro
298、vide space in their shop and sign a contract with a parcel machine network,allowing them to set up such a machine in their shop or simply becoming a PUDO point.A quite fresh idea is to build a common,open network of parcel machines.One thing that is essential,regardless of the chosen model,is to uti
299、lise the data and assess the potential of the prospect location.Setting up and maintaining a machine or a PUDO point is costly especially when building a big nation-wide network,so it is important to choose an attractive location that still has room to gain customers and generate income.Datalace.ai
300、analysed the traffic in the selected parcel machines,which were already placed before the COVID-19 outbreak,in order to see if the pandemic affected their popularity.Three time periods have been chosen for the analysis-the whole month of February 2020(before COVID-19),the whole month of July 2020(du
301、ring COVID-19)and November 2021(after COVID-19),when most of the restrictions were lifted.In 70%of these,traffic at parcel machines before COVID was lower than during and after the pandemic.This confirms the success of parcel machines and their usefulness in these special circumstances,showing that
302、there has been a change in shopping behaviour among Poles.Additionally,across all APMs,traffic was lower in November 2021 than in July 2020(by 6%on average).This could be due to two factors.Firstly,people have become accustomed to the pandemic and started to do more offline shopping.On the other han
303、d,the number of PUDO outlets increased during this period,so the distribution of customers per parcel machine decreased.The analysis of traffic evolution over time is extremely important for logistics businesses,as it allows to control and anticipate market needs.The biggest problems of this sector
304、are slow return on investment,low productivity,long delivery times(parcel delays due to APM overloading),but also too high logistics costs.Most of these troubles stem from a lack of market knowledge.Controlling and regularly reviewing traffic makes it possible to determine whether there is a high po
305、tential in a given location and make it possible to check how stable the traffic is and the extent to which it is dependent on changing trends.Is there still room for development in the Polish market?Pandemic and popularity of APMs GREEN LAST MILE GREEN LAST MILE REPORT89GREEN LAST MILEOOH is an int
306、egral part of any green last mile strategy and hence we share a few pages from Last Mile Experts 2022 European Green Last Mile Report.The activities of the global population are estimated to have caused approximately 1.0C of global warming above pre-industrial levels(IPCC,2018).Global warming is lik
307、ely to reach 1.5C between 2030 and 2052 if it continues to increase at the current rate.This have serious implications for the increased incidence of extreme weather events.In 2021,the European CEP market exceeded 7 billion parcels and over 80 billion Euros.The expectations for 2022 are even higher*
308、.The CEP industry is driven by very dynamic growth in e-commerce,which continues to be strengthened by restrictions in retail caused by Covid-19.This has led to a dramatic increase in the number of parcel related vehicles on the streets and to the carbon footprint associated with them.Estimates from
309、 UPIDO suggest that the carbon footprint associated with e-commerce parcel delivery can be as much as 5.5 million metric tonnes in 2032 and it is for this reason that this is a matter of great relevance in the battle to protect our planet.More importantly,we could reduce the carbon footprint by over
310、 91%in just a decade,or to put it more visually,save over one forest the size of the“Black Forest”in this time.Despite increasing communication activities by many carriers regarding their green policies,our feeling is that much of this is”greenwashing”and that only a handful of players are really ma
311、king headway in creating a green last mile,at least based upon the project evidence we were able to find.We can see that a few large players,notably DPDgroup,are seeking to“walk the talk”as well as several local heroes such as Hermes,Posten Norge or Paxter.GREEN LAST MILE REPORT90Due to a lack of co
312、mparative data or independent audit,it is hard to fully evaluate individual projects,although our research has enabled us to identify key areas of opportunity and where the quick wins are,as well as the longer-term potential for a greener last mile.So,what is the right way forward?While EVs appear t
313、o have a key impact in creating a green last mile,Paythru Mobility have demonstrated that the infrastructure which will allow them to be used at scale is still being developed.For now,education of all last mile stakeholders can have a major effect in achieving better and more ecological delivery via
314、 shipping less air,driving responsibly or ordering parcels when and where the consignee can really collect them.Another tool that can arguably be rapidly implemented is the use of OOH and other forms of last mile consolidation,which lead to aggregated parcel flows being delivered near to the consign
315、ee and allowing for 100%(or close to this)first time delivery rates.Experience from Poland and elsewhere has shown that this can reduce the carbon footprint by up to in urban areas and even more in rural ones.Finally,manual cargo bikes or small EVs such as scooters can be an interim solution for the
316、 infrastructure problem as they are less dependent on it and can even be supported by battery change stations with pre-charged battery packs.Of course,the best would be to combine OOH and EVs;Interestingly,the bpost ecozone project in Mechelen with a combination of e-vehicles and parcel lockers show
317、s a possible 87%reduction of CO2 but this will need to wait until EV(charging)infrastructure allows for this.Unfortunately,without legislative action providing a carrot for those already inclined to“go green”and a stick for those who are not ready to act,we do not see the green last mile developing
318、fast enough.It is the role of NGOs and those carriers and other stakeholders to impress on local and national governments.The need for action that is timely and effective.For the sake of our grandchildren and their grandchildren,we sincerely hope that this will be the case.GREEN LAST MILE REPORT91Th
319、e environmental impact of the last mileThe logistics consulting activities carried out by the Logistics and Modern Technologies Center within ukasiewicz-Poznan Institute of Technology(ukasiewicz-PIT),confirm that the green last mile is not just fashion,but a real challenge faced by retailers and log
320、istics operators.More and more companies,operating in an omnichannel model,are looking to optimise logistics.They pay attention not only to the economic dimension of transport and distribution,but also to the requirement for sustainable transport,which should be low-emission and human-and environmen
321、t-friendly.Sellers are aware that the requirements of customers,especially online ones,no longer end with the requirement of a low-cost and fast delivery.Many e-commerce customers are willing to pay more knowing that the delivery of their package will be environmentally friendly.Consumer awareness i
322、s of great importance for the development of the green last mile.Due to the nature of e-commerce logistics service,the challenge of making the last mile greener is mainly faced by CEP operators.Based upon UPIDOs calculations,EVs alone have the most significant carbon reduction effect.Their mass impl
323、ementation is nonetheless not possible at scale for some time,due to,amongst others,restrictions in charging infrastructure and the numbers of legacy vehicles in use.This means that OOH implementation or“eco education”for merchants,drivers and consignees is arguably the most important short term wea
324、pon in the carbon beating armoury.More than 40 billion B2C parcel deliveries in Europe will generate additional stress on the environment after 2032 during a period that will be critical for limiting global warming to a 1.5oC increase above pre-industrial levels.Our impact analysis of different last
325、 mile instruments fighting climate change show that the European CEP industry is already equipped with powerful green last mile solutions that could significantly contribute to mitigating global warming.Deploying these green last mile instruments,such as Out of home delivery alternatives or electric
326、 vehicles,but also whatever can substantially increase the odds of reaching the most ambitious decarbonisation goals as early as possible,should be at the heart of the business models of postal and parcel companies as never before.GREEN LAST MILE REPORT92Consumers are also likely to strongly call fo
327、r the use of these new cleaner ways of providing last mile delivery services.Given that last mile delivery emissions represent such a major part of total parcel delivery emissions,getting closer and closer to eliminating most of the last mile-induced pollution can decisively contribute to strongly l
328、imiting the overall carbon footprint of online shopping delivery,in turn enabling the digital economy to transit to more sustainable levels.Continual measured progress towards these ambitions is needed to ensure corrective actions can be taken on time by all last mile stakeholders,from delivery comp
329、anies to regulators and customers alike.New data-driven last mile sustainability strategies should be designed given the current urgency for saving our planet.The last mile towards a better future must be secured.If you are interested in the entire Green Last Mile Europe 2022 report,we invite you to
330、 register on the website https:/ receive a free copy of the entire report.Out of home has so many benefits and delivery to parcel lockers and PUDO points is not just for the standard carrier market.If we can get to a point in time where the last mile starts from a consolidation hyperlocal hub,and th
331、e parcels were then delivered by cargo bikes or street porters directly into parcel lockers,that must be the most sustainable,carbon friendly method of being greenPaul McCormackCEO Infinium LogisticsCONCLUSIONSCONCLUSIONS94CAPACITY VS PERFORMANCECountries are at different stages of OOH delivery deve
332、lopment.In the first stage,few OOH points are made available to shoppers;then,in the second stage,the network is progressively expanded to cover more locations across a geography;and,finally,in the third stage,it reaches a high number of OOH points close to where people live,move or work.Countries t
333、hat have difficulties to move from the first to second stage are classified as“under-performers”.Conversely other countries,the so-called“under-utilizers”have built a dense enough OOH network,but their delivery points could welcome more parcels.Other countries in the“low readiness to cope with growth”group cannot rely on enough OOH points to make delivery easier.Finally,the“fully ready”group has e