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1、Out-of-homedeliveryin Europe 2021PUDO and parcel lockersApril 2021SPONSORSCONTENTS Introduction Background to report Out of home(PUDOs&APMs)Country analysis ConclusionsIntroductionSPONSORSINTRODUCTION3LAST MILE EXPERTSOur focus drives Your SUCCESS!Last Mile Experts is a specialist CEP and E-commerce
2、 last mile consultancy.Our teamhave joint experience of several hundred years and are supported by partnered specialists throughout the globe,who help us deliver industry best practice in even the most focused areas.In addition to the above,we have relationships with many key suppliers of hardware a
3、nd software for route optimisation,sortation or tracking and control.INTRODUCTION4WHAT WE DO AT LAST MILE EXPERTSAt Last Mile Experts,we support our clients to develop,deliver and sustain competitive advantage across a number of critical business areas but focusing on Courier Express Parcel and e-co
4、mmerce last mile:Business operating models including cross-border General or specific operations solutions Hardware and software selection and contract negotiation People and organisational development Research and benchmarking Support in negotiating the best SLAs and commercial terms Strategic as w
5、ell as operational pricing and product portfolio managementMergers&acquisitionsincluding market reviews,pre-deal due diligence and post-deal advisoryE-commerce/Amazon and the last mile Out of Home delivery options including APMs and HUBs(lockers)and PUDOs(access points).Strategic planning and commer
6、cial propositionInterim/turnaround managementINTRODUCTION5UPIDO A.G.UPIDO(Unlimited Predictive Intelligence Delivered Online)applies proprietary machine learning methods to produce key postal and parcel markets insights for more than 100 countries and 300 postal and logistics companies worldwide in
7、almost real time.Its parcel and postal intelligence system(ShipinRoom)results from three years of intensive fundamental research leveraging the most recent developments in big data and artificial intelligence.During the Covid-19 pandemic,it has developed innovative ways of monitoring and predicting
8、online consumers behaviour in order to assess the impacts of the greatest shopping channel shift ever,from offline to online,on B2C parcel volumes and delivery predictability worldwide.It has collaborated with the Asian Development Bank as well as with the Information and Communications Technologies
9、 Secretariat of the Argentinian government and three leading parcel companies.UPIDO provides its customers with unique global benchmarking tools allowing brands and retailers worldwide to assess the strength and weaknesses of each logistics firm as well as the risk and opportunities in any given mar
10、ket.INTRODUCTION6SPONSORDPDGROUPDPDgroup is the largest parcel delivery network in Europe.We combine innovative technology and local knowledge to provide a flexible and user-friendly service for both shippers and shoppers.With our industry-leading Predict service,we are setting a new standard for co
11、nvenience by keeping our customers in close contact with their delivery.With 97,000 delivery experts and a network of more than 58,000 Pickup points,we deliver 7.5 million parcels each day 1.9 billion parcels per year through the brands DPD,Chronopost,SEUR and BRT.At DPDgroup we aim to be a referenc
12、e in sustainable delivery and become a leading enabler of the e-commerce acceleration.DPDgroup is the parcel delivery network of GeoPost,which posted sales of 11 billion in 2020.GeoPost is a holding company owned by Le Groupe La Poste.INTRODUCTION7E-commerce and,by extension,B2C deliveries have been
13、 accelerated by the Covid pandemic.To meet this rising trend,we will further expand Pickup,our network of out-of-home solutions,as collecting a parcel away from home is both in demand and estimated to represent over a quarter of all types of delivery by 2025.We plan to bolster our current number of
14、out-of-home delivery points from 50,000 to more than 100,000 over the next five years.In doing so,we will be able to offer consumers throughout Europe a means to pick up consignments within a maximum range of 10 minutes.Yves DelmasExecutive vice PresidentChief Operating Officer EuropeGeoPost/DPDgrou
15、p SPONSORDPDGROUPINTRODUCTION8SPONSORORACLEOracle provides products and services that address enterprise information technology(IT)environments.Oracle products and services include applications and infrastructure offerings that are delivered worldwide through a variety of flexible and interoperable
16、IT deployment models.These models include on-premise deployments,cloud-based deployments,and hybrid deployments(an approach that combines both on-premise and cloud-based deployment)such as Oracle Cloud at Customer offering(an instance of Oracle Cloud in a customers own data center).Accordingly,Oracl
17、e offers choice and flexibility to its customers and facilitate the product,service and deployment combinations that best suit to customers needs.Oracle customers include businesses of many sizes,government agencies,educational institutions and resellers that Oracle markets and sells to directly thr
18、ough its worldwide sales force and indirectly through the Oracle Partner Network.INTRODUCTION9SPONSORORACLEDisruption of consumer behavior has driven significant growth in delivery networks across the Consumer Markets industry.Retailers and e-commerce businesses are rapidly evolving how they need to
19、 address last mile delivery challenges.Oracles second generation cloud infrastructure and innovative cloud technologies have been adopted across the industry to provide the performance,scalability,and agility necessary to enable retail and e-commerce customers.Oracle is delighted to work with innova
20、tive solution providers,such as UPIDO,to help the industry understand the future trends and address these needs.Peter Bambridge,Director,Consumer Markets Industry Strategy Group,OracleINTRODUCTION10AUTHOR-LAST MILE EXPERTS MANAGING PARTNERMAREK RYCKIExperience in courier industry Financial Controlle
21、r-DHL Express Poland 1990 Founder,Masterlink Express(now DPD Polska)1991 Turnaround CEO Masterlink Express 1999-2004 CEO CEE,DPD 2004-2006 CEO CSEE DPD 2006-2013 VP Amazon Logistics Europe 2014-2015 Deal Advisor SB Member Pekaes SA 2015-2017 Deal Advisor SB Member Advent/InPost S.A 2016-2017 Deal Ad
22、visor SB Advisor Urgent Cargus S.A.2017-2019 Board Advisor eMag/Sameday Romania 2020-Board Advisor Trendyol Turkey 2020-Achievements Created leading domestic CEP carrier in Poland(DPD Polska)Textbook restructuring Masterlink following takeover by Swedish Post Successful turnaround of 7 further CSEE
23、BUs Developed the most homogenous road based parcel network in CSEE Tripled DPD CSEE revenue from 2006-2013,with industry beating ROS Conceived IT4EM(ERP for several DPD markets)Part of start up team for Amazon Flex,Fresh and Prime Now Participated in creating the successful restructuring plan for I
24、nPost Selected Projects Complete nationwide PUDO/locker implementation plan in CEE Restructuring of some 10 CEP businesses Launch of fuel surcharge throughout DPD CSEE Launch of PUDOs throughout CSEE IT4EM/IDM capability at DPD CSEE Helped acquire or sell over 10 CEP businessesSummaryEntrepreneurial
25、 ex-regional CEO with multicultural experience,a courier express parcel,restructuring and last mile e-commerce background.A team builder with a strong industry network who has operated in various CEP markets,especially Poland,with a proven track record of success,even in very challenging circumstanc
26、es.INTRODUCTION11Experience in courier industry Operations Supervisor,Oversea Courier Services 1992-1996 International Operations Manager,M.S.Stolica 1996-2003(GSA for Airborne Express,FedEx,Aramex/GDA,Net Express)Founder,COO of MACS brokerage&freight forwarding 1998-2004 Key Account Manager,Frans M
27、aas Polska 2004 International Operations Manager,M.S.Stolica 2004-2005 Industrial Engineering Manager,UPS Polska 2005-2010 Project Manager Nordics HQ relocation,UPS NE District 2010-2011 Industrial Engineering Manager,UPS EMEA Region 2011-2013 Outside Service Providers Manager,UPS Polska 2013-2014 P
28、roject Manager Central Hub construction,UPS Polska 2014-2015 COO,UPS Polska 2015-2019 Achievements OCS,Airborne Express,FedEx and Aramex(GDA)next day international services implementation across the Poland Full operational and IT integration of UPS and acquired M.S.Stolica UPS Nordics HQ and Stockho
29、lm package centre relocation UPS stage one integration with acquired Kiala B2C company UPS Poland central hub construction and distribution network redesign UPS Poland best operational performance worldwide CO-AUTHOR LAST MILE EXPERTS PARTNERMIREK GRALSelected Projects Co founder of Polish Express C
30、arriers Forum GSE contracts with Airborne Express,FedEx and Aramex UPS Polska integration with M.S.Stolica and complete distribution network redesign Launching UPS intercontinental flights via Warsaw airport First stage of Kiala B2C/PUDO business merge with UPS network Renegotiations of Polish UPS O
31、utside Service Providers service agreements with new SLA implementation UPS Poland feeder&hubs network redesign BREXIT operational set up redesign for UPS Poland.Subject matter expert during few DDs in CEE CEP marketSummaryMore than 28 years of experience in CEP industry supported by cooperation wit
32、h the largest players on the international market.Leader,Team player with organizational and planning skills followed by experience of work abroad with multinational/multicultural environment and time critical projects.INTRODUCTION12JOSE ANSONExperience in courier industry Consultant on pre-shipment
33、 inspection,the World Bank Group 2002-2003 Expert on rules of origin,the World Trade Organization,2004-2005 Postal economist,Universal Postal Union 2005-2017 Data scientist,Universal Postal Union 2013-2017 Editor,Strategies for Postal Development,Universal Postal Union 2012 UPU International Bureau
34、assistant secretary on various bodies of the UPU Council of Administration and Postal Operations Council,2005-17 Economist at 2008,2012 and 2016 UPU World Postal Congresses Founder and CEO,UPIDO 2018-presentAchievements Predicted the great economic and financial crisis of 2008-09 Created UPU 2IPD ra
35、nking of world best postal services First implementation of big data at UPU UPU representative at the United Nations Statistical Commission More than 50 published economic research papers and books Funded by the Bill and Melinda Gates Foundation for postal financial inclusion Design of AI/ML algorit
36、hms to monitor B2C parcel traffic over the Internet Innovative quality of service monitoring algorithms through search dataSelected Projects Measurement of the impacts of pre-shipment inspection on tariff evasion and customs corruption Assessment of preferential trade agreements for LDCs in the the
37、textile and clothing industry UPU Integrated Index for Postal Development(2IPD)Alliance for financial inclusion(AFI)conference on postal financial inclusion UPU conference on the impacts of the great crisis UPU postal economics project groups and country classification for terminal dues purposesSumm
38、aryInternationally renown postal economist with wide experience in international trade,governance and data science.Worked on more than 150 economies in the world and published original economic research in leading economic journals.Founded UPIDO in 2018 to bring innovative machine learning solutions
39、 to the last mile.PhD in economics from the University of Lausanne and former UBS apprentice.CO-AUTHOR UPIDO PARTNERINTRODUCTION13UPIDO partners with Oracle who is easing best-in-class integrations across supply chain stakeholders to achieve operational excellence in last mile delivery.Oracle is a l
40、eader in Gartners magic quadrant for transportation management systems in 2020.Oracle aims at contributing to substantial improvements of supply chains globally through better scenario planning,efficient dynamic routing of goods,from the first to last mile,and digitisation of logistics and delivery
41、processes.The ultimate goal is a perfect customer experience where innovative data management and artificial intelligence solutions can be easily deployed in the benefit of all parties through state-of-the art software-as-a-service or platform-as-a-service solutions.UPIDO and Oracle partner for easi
42、ng smart and effective collaboration between the different players across the supply chain,which is going to become particularly critical in the last mile in the coming months and years.Welcome to the hyper-collaborative delivery experience!Jose Anson,UPIDO A.G.Founder and CEOSPONSORINTRODUCTION14AB
43、OUT THIS REPORTIn 2019,the European CEP market reached ca.12.3 bln parcels and 62.4 billion Euros.The expectations for 2020 are even higher.The CEP industry is driven by very dynamic growth in e-commerce,which in turn is now further strengthened by restrictions in retail caused by Covid-19.Over the
44、last few years,there have been significant changes in market shares,parcel types B2C(Business 2 Consumer)vs.B2B(Business 2 Business)and first or last mile channels P2P(Point 2 Point)vs D2D(Door 2 Door).Out-of-home(OOH)delivery,including pick-up and drop-off points(PUDO)and automatic parcel machines(
45、APM),is playing an increasingly important role.Our report covers the market structure,countries,players,growth and key trends.In this report we seek to understand what is behind the out-of-home delivery trend and to assess what future impact this will have on the various stakeholders.The market is s
46、erved by a combination of carriers ranging form the national postal operators to parcel lockers operators and indeed CEP players.The report covers new types of OOH delivery providers,too.There are a number of new OOH factors and players which have become more relevant in recent years such as conveni
47、ence store networks or newspaper distribution networks.LME has in depth knowledge of this market and theand has made various studies on OOH delivery in Europe and elsewhere.Our managing partner has a strong entrepreneurial background including the creation of DPD Polska(formerly Masterlink Express)a
48、 leading player on the Polish CEP market.Our consulting work in Europe has included advising many companies regarding completing nationwide PUDO/locker implementation plan in CEE,launching of PUDOs throughout 16 countries,IDM capability at DPD CSEE,first stage of Kiala B2C business merging with UPS
49、network,and prioritising the scaling of PUDO across EMEA for a leading sports fashion company.Background to the reportWhat can you find in this report?The report covers all key players in the European market for OOH delivery.We define the OOH market to include PUDO and APM parcels.They mainly includ
50、e B2C and C2X parcels and P2D,D2P,P2P channels.OOH can be used for the first and last mile.We analyze the evolution of B2C parcel volumes before,during and after the pandemic so as to bring the right market insights on 27 EU countries and Great Britain.Who will benefit from our report?The report is
51、intended for:Owners and operators of OOH networks CEP companies Online retailers Investors in these businesses Market regulators and policymakers Journalists and editors of newspapers and magazines Analysts,consultants and other stakeholders What are the sources and methodology?The main sources for
52、the report are:Extensive desk research on the OOH market and its operators covering company press releases,websites and other sources.UPIDO internet search algorithm outcomes to estimate B2C parcel volumes growth in 27 EU countries and Great Britain.Published information on key market drivers such a
53、s economic data and estimates of home shopping levels and practices.Interviews with senior-level contacts in the market.LMEs own,in depth,expert knowledge.The key input to our market size estimates is a bottom-up analysis of the OOH points of the firms operating in Europe in 28 countries(EU+GB).Veri
54、fication with experts from local markets have been made to confirm the players,the numbers of OOH points,trends,etc.Where actual or published date is not available,we have made estimations based upon our market knowledge.INTRODUCTION15METHODOLOGYOOH(out of home)is relatively new and is developing fa
55、st.To have the most up to date information,we have conducted:Extensive desk research on PUDOs(pick up drop off)and APMs(automated parcel machines,named as lockers”)networks in Europe covering company accounts,websites,press reports and other sources.Almost 50 interviews(CEO,senior-level of CEP,PUDO,
56、APM operators,experts,retailers).Analysis of 28 countries(EU countries +GB).Analysis of 213 networks(network by network in each country in scope).Moreover,we have partnered with UPIDO,a Swiss logtech company providing delivery intelligence as a service,which has created several proprietary algorithm
57、s enabling to exploit Internet search data in order to monitor and predict the evolution of e-commerce and B2C parcel volumes.INTRODUCTION16EXECUTIVE SUMMARY Customers are increasingly demanding when it comes to the delivery experience.They want visibility,flexibility and control.In fact,a recent st
58、udies shows that consumers will abandon a basket if the delivery option they want is not available.Given massive volume growth,out of home(OOH)is a must have”to be able to achieve capacity and is also critical to offer Customer choice.A good returns process is an important element of CX and can dete
59、rmine whether customers come backor not.While each user group(Customers,Merchants and Carriers)benefit from a different value proposition,lockers and PUDOs are central to each of them and can be expected to become more important over time.Much of the Covid-19 acceleration in e-commerce is most likel
60、y to last and B2C parcel volumes in the EU and Great Britain will reach more than 20 billion pieces in 2025 in our base-case scenario.However,parcel growth performances are unequal across the EU as a result of the pandemic,and OOH delivery networks do not seem to be optimised at this stage yet.INTRO
61、DUCTION17COMMENT Out-of-home delivery,i.e.pick-up and drop-off points(PUDO)and automatic parcel machines(APM)is the fastest developing segment in the CEP and e-commerce industry.Deliveries to PUDOs and parcel machines have many advantages compared to door-to-door deliveries.Almost 100%of deliveries
62、are made the first time.The dense network makes these places close to the customer.Moreover,they help solve the last mile problem,which is the most complex process of e-commerce logistics.It is worth noting that it accounts for approximately 40-50%of delivery costs.Studies show that online retailers
63、 and logistics service providers should pay more attention to the last mile,because customers who have more influence on the way they deliver are more satisfied with their purchases and more loyal,which translates into higher spending.prof.Arkadiusz Kawa,Managing Director of ukasiewicz Institute of
64、Logistics and Warehousingfrom prof.Arkadiusz Kawa,Managing Director of ukasiewicz Institute of Logistics and WarehousingBackgroundto the reportSPONSORSBACKGROUND TO THE REPORT19CEP INDUSTRY CHANGINGIn the late 1990s,the mail and parcels market started to grow,worldwide,and the incumbent players were
65、 forced to look for new more efficient and economic solutions.Originally there were three main shipping streams:Business mail and parcels.B2C mail and parcels as a result of distance shopping.Field engineering service delivery.In line with fast market development and the growing popularity of the in
66、ternet e-commerce has become increasingly important,especially in Eastern Europe,albeit from a low base.BACKGROUND TO THE REPORT20E-COMMERCE IN EUROPE Europes 743.1 million people,85%of which are connected to the Internet,have access to one million online stores.Germany,Great Britain,the Netherlands
67、 and France make up over 50%of all stores,and Ireland and the Czech Republic stand out in terms of e-commerce revenue shares.E-commerce revenue share of companies in EUR in 2019Online stores in Europe,divided by country Source:StatistaSource:Ecommercenews.eu BACKGROUND TO THE REPORT21E-COMMERCE IN E
68、UROPE Statistas pre-Covid-19 research on the European e-commerce market shows steady growth which is the key catalyst for B2C parcel volume development.Source:Statista Europe retail e-commerce revenue forecast from 2017 to 2024BACKGROUND TO THE REPORT22WHAT DOES COVID CHANGE?In 2020,not only did the
69、 number of e-shoppers grow,but among the 15 million new European e-shoppers,the presence of senior e-shoppers was more significant than in previous years,generating a new source of momentum for e-commerce.Jean-Claude Sonet Executive Vice President Marketing,Communications and CSRGeoPost/DPDgroup Acc
70、elerated e-commerce growth New users and categories Further capacity issues Need for new human-less”options Need for better IDM&consignee integration”Better understanding of the need for sharing More agnostic networks More government pressure on synergy Revolution in last mile infrastructure?Localis
71、ed stock vs hub&spoke”BACKGROUND TO THE REPORT23The pandemic has led to various explosive growth processes of B2C parcel volumes,testing the capacity of delivery networks like never before.2021 has started with very high year-on-year growth which is expected to slow down over the course of the year,
72、depending on the progress of vaccination which will,in turn,drive the pace of removal of Covid-19 restrictions.The impact of improving health conditions on online shoppers behavior is expected to mitigate B2C parcel volume growth during the second semester of 2021,albeit gains made in 2020 are being
73、 further built upon.TOWARDS THE NEW NORMAL IN PARCEL VOLUMESEU B2C PARCELS VOLUME REACH RECORD GROWTHFor the first time,the 10 billion B2C parcel volume threshold was reached in the EU during the Covid-19 health crisis in 2020.The new normal volume growth path could lead to more than 20 billion B2C
74、parcels in the EU and Great Britain in 2025,and close to 40 billion in 2029.At the pre-Covid-19 EU growth rate,the 2025 new normal parcel traffic volumes would be achieved only in 2029.Should the Covid-19 growth rate continue to apply,it would be almost already obtained in 2023 as Covid-19 accelerat
75、es growth by 4 to 6 years.Source:UPIDO Source:UPIDO BACKGROUND TO THE REPORT24COVID-19 DRIVING VOLUMES IN 2020 AND 2021The effects of the Covid-19 pandemic are captured by integrating the Oxford University Covid-19 Stringency Index,which measures the levels of Covid-19 containment measures in each c
76、ountry,in the B2C parcel volumes predictive model.UPIDO has built a global B2C parcels forecasting model to predict volumes growth from 1st January 2019 onwards.The daily predictions are updated weekly and made available on demand through an interactive dashboard.A dynamic time series model is appli
77、ed to forecast B2C parcel volumes growth.It takes full account of the main economic trends and consumers sentiments in each country as well as e-commerce specific drivers such as shopping events”or online purchasing seasonality.The level of stringency of Covid-19 mobility restrictions and lockdowns
78、is clearly impacting the year-on-year growth of B2C parcel volumes.In 2020,volumes growth were predicted with an error margin of+/-2.5%.Our 2021 forecasting tool simulates the end of restrictions in response to vaccination.BACKGROUND TO THE REPORT25Considering the impact of Covid-19 restrictions on
79、e-commerce growth,we have been modelling the transition to the post-Covid-19 situation according to two possible scenarios for the 2021 year-on-year growth forecasts.1.The optimistic scenario assumes that the whole population of a country can be inoculated by the end of the summer and all Covid-19 r
80、elated restrictions removed by October 1st.2.The pessimistic scenario deals with the impact of new Covid-19 variants spreading across geographies and a lower efficacity of the vaccination campaigns.Restrictions would be totally lifted only by January 1st,2022 once adapted vaccines are made available
81、 to all.GREECE,POLAND,LITHUANIA AND THE CZECH REPUBLIC OUTPERFORMING THEIR EU PEERS Greece,Poland,Lithuania,and the Czech Republic have outperformed their EU peers in 2020 with year-on-year volumes growth way above what could have been expected by the level of Covid-19 restrictions applied during th
82、e first and second waves of the pandemic.Twenty countries have been in line,to a great extent,with what could have been expected in terms of B2C parcel volumes growth given the stringency of non-medical interventions during the health crisis.Finland,Malta,Romania and the Luxembourg have underperform
83、ed their EU peers in 2020 with year-on-year volumes growth clearly below what could have been expectedVACCINATION DELAYS SPUR E-COMMERCE GROWTHSource:UPIDO BACKGROUND TO THE REPORT26MOSTLY SINGLE DIGIT GROWTH PREDICTIONS FOR 2021In 2021,the implementation of Covid-19 vaccination campaigns will deter
84、mine the date of the complete lifting of Covid-19 restrictions with low single digit B2C parcel volumes growth rates expected in most EU countries.Two predictive year-on-year growth scenarios:first forecasting scenario with complete lifting of Covid-19 restrictions on 1st October 2021(possibly if va
85、riants under control),or second forecasting scenario with complete removal of containment measures on 1st January 2022(most likely with effective vaccines available against all variants).It is interesting to note that,all things being equal,the availability of Amazon Prime in a country can influence
86、 the level of B2C parcels volumes growth as it happened in 2020.Amazon Prime countriesNon-Amazon Prime countriesBACKGROUND TO THE REPORT27E-COMMERCE NEEDS BETTER SOLUTIONS AND CXE-commerce needs,above all:Capacity Quality/first-time delivery(FTD)Choice Where?How?When?For how much?BACKGROUND TO THE R
87、EPORT28Specificities per country regarding usual delivery places%(top 3 preferences)GROWING CUSTOMER EXPECTATIONS DPDgroups e-shopper barometer identified the most important trends in terms of European e-shoppers expectations regarding delivery.As e-shoppers receive a growing number of parcels,deliv
88、ery predictability and visibility are key.The entire European market is heading towards next day delivery as a pre-requisite.This is especially true with the increase of essential goods purchased online during the pandemic.Though home delivery remains the main preference across a number of countries
89、,parcel shops had already ranked second among European e-shoppers expectations with 18%of European e-shoppers preferring parcel shop deliveries in 2019,the top country being France at 64%.Parcel locker deliveries saw their popularity increase even more so during the Covid health crisis though uneven
90、ly requested in Europe(84%of e-shoppers in Estonia prefer parcel locker deliveries,55%in Lithuania,53%in Latvia).Out-of-home solutionsFor more info,connect to:https:/ E-SHOPPERS DELIVERY PREFERENCES AT A GLANCEBACKGROUND TO THE REPORT29GROWING CUSTOMER EXPECTATIONSCustomers are now more and more dem
91、anding in terms of deliveries.They want transparency,flexibility and greater influence on their delivery logistics.More and more customers value the fact that there are various delivery options via online shopping.Whats more,if the delivery is for free,consumers are willing to wait.Customers are eve
92、n able to opt out of a purchase if the delivery option they want is not available.Considering this and the fact that we currently have a huge increase in CEP industry(B2C)volumes,offering OOH deliveries is a must.Customers expect features such as:Same-day or even same-hour!Time slot delivery Alterna
93、tive delivery options Parcel lockers/PUDOs Safe drop/leave with neighbour(UK)In-flight redirections or time slot changes Consolidation of deliveriesBACKGROUND TO THE REPORT30MERCHANTS ONLY HAVE ONE CHANCE TO MAKE A FIRST IMPRESSIONConsumers want to have a choice,so various delivery options at the ch
94、eckout is a must.A preferred delivery option increases the probability of closing a basket which,in turn,leds to more revenue.Positive delivery experience increases the probability of repeated orders and,therfore more revenue.Above all,first-time delivery success means a closed saleand less chance o
95、f a returnConsumers purchasing for the first time will only return if the CX is good!BACKGROUND TO THE REPORT31LAST MILE THE MAJOR CHALLENGE Online shopping,as opposed to traditional trade,involves delivery to the final customer,a process that is complicated and costly.According to a report by Frost
96、&Sullivan,“Urban Logistics Opportunities-Last-Mile Innovation”,worldwide logistics expenditure was expected to reach USD 10.6 trillion in 2020.70%of this expenditure will be generated by transport,some 40%of which relates to the last mile.The last mile is a critical point in the entire supply chain
97、and one that is often still mis-managed and represents the biggest challenge for operators,especially in light of the ever growing expectations created by e-commerce.OOH with using PUDO and APM is today the best solution to the last mile problem related to the door-to-door delivery.They provide B2C
98、parcel volumes and the demand from vendors and consignees for ever more consumer centric and flexible last mile serivces.OOH is 3-4 times more efficient per route,gives high quality and choicewhich is so important here.Locker routes can serve up to 800 parcels vs some 200 for a dense D2D urban couri
99、er route.OOH AS A SOLUTION TO THE LAST MILE PROBLEMOOH(Out of home)PUDOs&APMsSPONSORSOOH(OUT OF HOME)PUDOS&APMS 33Out-of-home(OOH)delivery consists of delivering a shipment to a point or machine that is in a convenient place for the customer.A parcel can be picked up on the customers commuting path
100、at convenient time,within a time frame of some days.OOH is most commonly found in two forms:parcel locker(APM)and PUDO(pick up drop off)point,or for North American readers,an Access Point.PUDO is a place where one can collect a package.It can be a small(convenience)store,a parcel shop or a depot/mic
101、ro depot.OOH allows the consolidation of shipments,which increases delivery efficiency and can reduce delivery costs.Resources(cars,couriers)and processes(dropping off more parcels at the same location decreases the number of stops required and eliminates unsuccessful deliveries due to an absent rec
102、ipient)are reduced.Moreover,both the delivery costs and the average delivery time are significantly decreased.Out-of-home delivery involves the customer in the last mile process.Customers must do some of the work that the courier normally does,i.e.they must go to the OOH point and pick up their parc
103、els by themselves.The facilities have to be easily accessible to everyone.They cannot be too far away from someones residence or workplace,otherwise it will be too hard to get there without a car or complicated to park there.Therefore,the operators have negotiated with retail outlets everywhere arou
104、nd the world to be able to leave the packages with them.If the consignment cannot be delivered to the door,the redirection should be as close as possible to the address of delivery indicated during the order.DEFINITIONS/CHARACTERISTICS OF OOH12OOH(OUT OF HOME)PUDOS&APMS 34OOH PROVIDERSOOH are provid
105、ed by various players:National postal operators generally the largest last mile infrastructure,usually with a mixture of traditional postal outlets,third party agency/PUDO points and increasingly lockers.CEP companies such as DPD,DHL,UPS,Hermes,GLS or FedEx have their own pick up and drop off facili
106、ties E-commerce giants Amazon and AliExpress as OOH providers.Retail point owners such as 7/eleven,newspaper kiosks,Zabka,Orlen,Lidl.Infrastructure owners such as Public transport,Rail companies,Local or city authorities or,more recently,private(parking)infrastructure owners/operators IT platforms/C
107、onsolidators(bliskapaczka.pl,Asendia,Metapack,Seven Senders(development of courier brokers towards IT solutions integrating multiple forms of delivery and opening physical PUDO points).OOH(OUT OF HOME)PUDOS&APMS 35ADVANTAGES OF OOH OOH offers ever more consumer centric and flexible last mile service
108、s Almost 100%first time delivery Proximate to customers(best in class urban networks are high success rate Good CXDelivery Safe place for parcels Intermediate level of damages First attempt high success rate Generally good CXDelivery Highest level of damages First attempt relatively low success rate
109、 If first attempt missed,high chance of service failureCustomer experience:Simple returns available at no/low costCustomer experience:Consumer returns generally easy and available Less standardised experience than from a machineCustomer experience:Few playerscan achieve good CX Consumer returns are
110、costly and challengingVolume/Capacity management Very flexible to sudden volume changes until capacity is reachedVolume/Capacity management Flexible to sudden volume changesup to a pointVolume/Capacity management intermediately sensitive to sudden volume changesLOCKER NETWORKPUDO NETWORKCARRIER HOME
111、 DELIVERYLocation Urban areas ideally located in bedroom districts,“close to home”APM access to generally24/7 Need good and dense network(can be supported by PUDOs)Location Urban(or rural centre)areas located in a higher traffic points Indoor access with limited opening times or daysLocation Mainly
112、residential with some business Unlimited geographical coverageDelivery service Most efficient highest number of parcels per stop*Automated process Delivery success at the first attemptDelivery service Better than D2D several parcels per stop Manual process Delivery success at the first attemptDelive
113、ry service Most expensive and least efficient for carriers(ca 1parcel per stop)Relatively low successful FTD level(especially without IDM)Leave safe optionsCustomer experience No direct contact with consumer High possibility to manage on time delivery to meet SLA and generally best CXCustomer experi
114、ence No direct contact with consumer(unless own PUDO)High possibility to manage on time delivery to meet SLA and generally good CXCustomer experience Full personal contact with each consumerbut dependent upon the couriers behaviour Moderate possibility to manage on time delivery to meet SLA and vari
115、ed CX*except for large PUDO/Micro Depot alternativesOOH(OUT OF HOME)PUDOS&APMS 42THE WINNER IS EVERYBODYWhile each user group(Customers,Merchants and Carriers)benefit from a different value proposition,lockers and PUDOs are central to each of them and can be expected to become more important over ti
116、me.Out of home is a must have”if e-commerce is to be able to achieve the capacity that it needs today and that we can predict for tomorrow.OOH(OUT OF HOME)PUDOS&APMS 43LOCAL BROKERS FOR OOHLocal brokers allow you to gain access to local heroes”with one interface but are mainly geared towards SMEs.A
117、good example is Sendits bliskapaczka.pl”which is integrated with Poczta Polska,InPost,Ruch,DPD,UPS,FedEx OOH points.Brokers exist in most in scope countries and some leading examples include:PL bliskapaczka.pl IT spedire.it,sendabox.it,ES packlink.es UK ,parcelmonkey.co.uk DE Source:bliskapaczka.plC
118、ountryanalysisSPONSORS45COUNTRY ANALYSISUNEQUAL OOH DELIVERY POINT DENSITY IN THE EU Only 5 out of 28 countries are reaching the optimal threshold*of 10 delivery points per 10,000 inhabitants.Finland is the only EU country that reaches more 20 OOH delivery points per 10,000 inhabitants thereby maxim
119、izing convenience for online shoppers.The EU and GB are suffering from a clear delivery infrastructure gap that could jeopardize the post-Covid-19 economic and environmental sustainability of B2C parcel delivery in the context of steady,if not explosive,growth of online purchases.An economically sus
120、tainable last mile is achieved before an environmentally friendly last mile since greater OOH density is required to minimize consignees carbon footprint at the time of picking up parcels.Source:UPIDO*LME rule for a reliable network is to have a minimum of 1 point per 10,000 habitants.Below this den
121、sity level,the network is inefficient.Environmentally friendly last mileEconomically sustainable last mileRemark:the number of OOH delivery capacity for Spain could be overestimated since Spanish parcel lockers banks are typically much smaller than in the rest of the European Union.46COUNTRY ANALYSI
122、SPUDO DENSITY IS KEY TO OOH ACCESS IN THE EU+GBFinland,Slovenia and the Czech Republic top the ranking of EU countries for pick up and drop off points density.As of 2021,PUDOs have the largest impact on OOH density in the European Union overall,and Great Britain.With slightly more than 5 PUDOs per 1
123、0,000 inhabitants at the median(Ireland),the EU and Great Britain are still far away from the levels ensuring greater economic sustainability of B2C parcel delivery operations and a greener last mile.Source:UPIDO 47COUNTRY ANALYSISROOM FOR HIGHER APM DENSITY IN THE EU+GBEstonia,Finland and Denmark t
124、op the ranking of EU countries for automated parcel machine density.As of 2021,APMs are still a vastly untapped option for increasing OOH density and capability in most European Union countries and Great Britain.Only seven EU countries reach more than 2 parcel locker banks per 10,000 inhabitants whi
125、ch signals a great potential for a very fast expansion in the coming months and years in response to the new normal for B2C parcel delivery.Source:UPIDO 48COUNTRY ANALYSISOVERVIEW OF ALL COUNTRIESImportant notes relating to OOH data in this report:As several carriers often use one OOH network,the nu
126、mber of points available for customers are not equal to number of unique points.OOH points created by retailers for internal use(as IKEA,Castorama,Leroy Merlin and others)are not taken into the consideration in this report.Due to difficulty in gaining accurate data on Amazon OOH locations,they are N
127、OT included in the data below but our best estimate is shown on page 78.For country summary pages numbers are rounded to the nearest 10.We have taken all reasonable steps to ensure that the data presented reflects the actual market situation.However,due to rapid development,the number of OOH points
128、may differ from the one currently available on our continent.We invite all interested parties to contact us and participate in the next edition of the report in order to jointly strive for the best quality of the presented data.49COUNTRY ANALYSISOVERVIEW OF ALL COUNTRIESOOH locations owned by multin
129、ational carriers in countries analysed(only where numbers are significant):Key PUDO markets:DE(57k),FR(45k),GB(38k),IT(36k),PL(30k).Key APM markets:PL(11k),ES(10k),DE(7k),Nordics(7k).Postal operators generally have the densest OOH network.DHL:52k PUDO,7k APM DPDgroup:50k PUDO,4k APM Hermes:30k PUDO
130、GLS:19k PUDO,1k APM UPS:18k PUDOTotal number of uniquepoints found:336 880 PUDOs 43 310 APMs50COUNTRY ANALYSISCOUNTRY ANALYSISGERMANYCHARACTERISTICS Total number of uniquepoints found:56 500 PUDOs.7 000 APMs.The biggest OOH network in Europe.DHL and Hermes have got the most pick-up points.Therefore,
131、they are the main delivery places of courier companies there.DHL offers a wide variety of dispatch options:Packstation,post office,DHL Paketshop or Paketbox(90%of the German population are within ten minutes of a DHL packstation).DP is considered to be the father”of the APM.The DHL Packstation start
132、ed as a pilot project in 2001.OperatorPUDOAPMCommentsDeutsche Post(DHL)24 0007 000DHL plans to have around 12 000 DHL Packstations nationwide by 2023.Hermes16 000Otto Group/Advent*DPD7 000DPDgroupGLS6 000Royal MailUPS3 100LPR330LPR specialises in intelligently linking servicing and logistics concept
133、s.On request,they even deliver from/to individually agreed places(vehicles or garages).*Advent have recently signed a deal to buy 25%of Hermes in Europe and 75%in the UK.Note:Amazon is understood to have some 500+lockers.We have excluded them as we are unable to verify the data but have an Amazon su
134、mmary later in the report.NETWORK51COUNTRY ANALYSISThe Great Britain CHARACTERISTICS Total number of uniquepoints found:37 700 PUDOs.2 200 APMs Royal Mail is the biggest OOH operator.Additionally,they have ca.1 360 Parcel Postbox for returns.Collect+(PayPoint)is the most popular non-postal OOH chann
135、el(94%of urban population live within one mile of their point).The only open access networks are Doddle,C+/PayPoint and Hub Box.Hermes has a Print in-store device for parcel labels.Quadient which is just setting up an agnostic locker network and apparently plan to have ca.10 000 APMs.Note:Amazon is
136、understood to have some 4000 lockers and parners with up to 5000 Amazon Counter”PUDOs.We have excluded them as we are unable to verify the data but have an Amazon summary later in the report.OperatorPUDOAPMCommentsRoyal Mail11 500Collect+10 000PayPointHermes5 0001 200(InPost)InPostUKUPS3 000DPD2 500
137、3 000 Collect+(DPDgroup)parcel shops will be added to its network.PayPoint2 000PayPoint is the owner of Collect+but also operates some points under the PayPoint brandFedEx2 000(PayPoint)DHL1 300Deutsche PostInPost1 200Expansion plans are 6 000 locations within a few years.HubBox1 000 HubBox claim to
138、 have 4 000,but they are really about 1 000 locations.ByBox1 000Primarily B2BAsda600Doddle400Moving mainly into software and advisoryParcel Holders383NETWORK52COUNTRY ANALYSISFranceCHARACTERISTICS Total number of uniquepoints found:45 300 PUDOs 470 APMs 2nd biggest OOH network in Europe.These delive
139、ry points for courier companies are quite popular.A quarter of French B2C parcels end up in a OOH location.La Poste(Pickup network/Chronopost,Colissimo,DPD)is a strong leader,widespread in both urban and rural areas(of the population is less than 600 m from a point.In metropolitan France,96%is less
140、than 10 minutes from a point).Mondial Relay(Hermes)is the second biggest network,with a wide number of locations(83%of the population live less than 10 min from a pick-up point).OperatorPUDOAPMCommentsLa Poste/DPDgroup21 500470Includes 8 000Post offices and 13 500 Pickup points(DPDgroup):Chronopost,
141、Colissimo,DPD.Mondial Relay(Hermes)11 000Part of Hermes(Otto Group)Colis Priv1 500Part of Hopps Group(with 25%Amazon share)Previously with MR,starting their own Colis priv store networkGLS6 000(Mondial Relay)Part of Royal Mail GroupRelais Colis5 20034%DHL Group minority shareUPS4 000Mainly former Ki
142、ala pointsCiblex3 100Part of Eurodis networkNote:Amazon is understood to have some 1 500 lockers in France including latest SNCF agreement.We have excluded them as we are unable to verify the data,but have an Amazon summary later in the report.NETWORK53COUNTRY ANALYSISITALYCHARACTERISTICS Total numb
143、er of uniquepoints found:36 020 PUDOs.350 APMs.Poste Italiane is a strong leader in OOH.They have the biggest PUDO network(post offices,Punto Poste network consisting of tobacconists and affiliated stores)and they are the only one who has APMs(except Amazon Lockers).60%of Italians who purchase onlin
144、e state that place of delivery is extremely important.OperatorPUDOAPMCommentsPoste Italiane(Italian Post)/Punto Poste/Kipoint22 100350APMincludes InPost machinesIndaBox4 300Open networkFermoPoint BRT3 620BRT/DPDgroupUPS2 100DHL1 900Deutsche PostNexive1 500Part of Post NLMail Boxes400Private frenchis
145、e(from UPS)Note:Amazon is understood to have some 11 000 counters.We have excluded them as we are unable to verify the data,but have an Amazon summary later in the report.NETWORK54COUNTRY ANALYSISOperatorPUDOAPMCommentsCorreos2 04695 00(Citypaq,Citibox)Citibox5 000Citibox*are mainly RPL(residential
146、parcel lockers)located in Madrid.CityPaq(Correos)4 20050%OOH,and 50%RPLGLS4 100 (1 500 Celeritas)5 350Royal Mail(200GLS+5 000 Citibox+150 Pudo.es)DHL Parcel 2 500Deutsche PostPunto Pack(Mondial Relay)2 900Hermes(Otto group)Sending2 600Seur(DPDgroup)1 9005 225La Poste,225 lockers(PUDO24),Citibox*Cele
147、ritas1 9005 000Citibox*UPS1 3815 000Citibox*Nacex1 650(incl.Portugal)5 000Citibox*.Expansion plans are 3 000 locations by 2021.Pudo.es685150MRW5505 000Citibox*SPAINCHARACTERISTICS Total number of uniquepoints found:22 210 PUDOs 9 550 APMs*Punto Pack is the local brand of Mondial Relay in Spain and a
148、long with DPD,UPS and DHL,they are the providers of delivery points for courier companies.Correos,the Spanish postal operator is the leader on the OOH market.They have the densest network and offer delivery to lockers(Citypaq,Citibox).GLS and DHL have a very good positionNETWORKImportant Note:*APM n
149、umbers seem to be high,however,ES units have a much lower number of cells than those installed at other countries.*Citibox units used by other carriers are included although this is unclear territory between OOH and RPL55COUNTRY ANALYSISPOLANDCHARACTERISTICS Total number of uniquepoints found:30 060
150、 PUDOs 11 485 APMs Poland is one of the fastest growing OOH networks in Europe with growth of some 32%of points(2020 vs 2019).Lockers have grown even faster with 75%growth in the same period.Poczta Polska has the biggest OOH network.All PUDOs are the mix of own and external networks.Only InPost has
151、its own(closed)locker network.Lockers are a particular favourite for Polish customers reaching the highest NPS(higher than D2D).7026 abka PUDOs(7eleven type retail network)are used by DHL and Poczta Polska.InPost is the leader of the CEP market(80%is OOH)OperatorPUDOAPMCommentsPoczta Polska (Polish
152、Post)13 970240(SwipBox)Poczta Polska has plans to expand their network lockers to 2 000 and more than 20 000 PUDO by 2022.abka grocery chain(7 026).InPost2 08411 245DHL10 000200(SwipBox)abka grocery chain(7026)Ruch4 512Orlen(Polish national petroleum company)DPD3 361200(SwipBox)DPDgroupGLS1 300Royal
153、 MailUPS1 808FedEx604Others450Epaka,Pakersi,Epeedpak,Przesykownia,AliExpressNETWORK56COUNTRY ANALYSISTHE NETHERLANDS CHARACTERISTICS Total number of uniquepoints found:11 900 PUDOs 210 APMs Pick up points are especially popular in the Netherlands.PostNL is the biggest operator.They have an APM netwo
154、rk(installed at major train stations throughout the Netherlands).The APMs are poorly developed.OperatorPUDOAPMCommentsPostNL(Dutch Post)4 000200DHL2 800Deutsche PostbPost1 430 (in 2018)DHLDPD1 250DPDgroupUPS970GLS700Royal MailMondial Relay(Hermes)500Otto Group/AdventdeBuren(Cubee)250(Benelux)bPost i
155、n BelgiumSmartmile11Open and shared parcel automates networkNETWORK57COUNTRY ANALYSISBELGIUMCHARACTERISTICS Total number of uniquepoints found:7 380 PUDOs.490 APMs.bpost is a strong leader.It is one of the most innovative postal companies in Europe.They have the densest network and offer delivery to
156、 lockers.bpost offers 1-click-Return and Print Office”option printing a label for a customer.OperatorPUDOAPMCommentsBpost2 300270SwipBox and bpost pilot joint parcel lockers in BelgiumDHL2 300BpostMondial Relay(Hermes)1 200Otto Group-AdventPostNL1 500UPS980DPD800DPDgroupGLS600217Royal MailNETWORK58C
157、OUNTRY ANALYSISIRELANDCHARACTERISTICS Total number of uniquepoints found:2 830 PUDOs 20 APMs OOH(especially APMs)is relatively poorly developed.An Post and Fastway(franchised courier network)are the leaders.They have the densest network and offer delivery to lockers.OperatorPUDOAPMCommentsAn Post(Ir
158、ish Post)1 08617Fastway1 085Franchise based operator from NZDPD350DPDgroupGLS300Royal MailParcel Motel(UPS)172 (including APM)DHL6Deutsche PostNETWORK59COUNTRY ANALYSISSWEDENCHARACTERISTICS Total number of uniquepoints found:6 820 PUDOs 1 530 APMs PostNord is the biggest operator.They have good cove
159、rage of the Nordic market.They have APMs,via a partnership with SwipBox in Denmark and will be developing a similar network in Sweden.DB Schenker(logistics service provider)is in the top three.OperatorPUDOAPMCommentsPostNord1 965500PostNord Sweden will test the parcel lockers of SwipBox in Stockholm
160、.DPDgroup partnerDHL1 600350DB Schenker1 600Bring will be a part of the PostNord Parcel locker network(as in Norway/Denmark).Bring1 400Instabox677UPS255Deutsche PostNETWORK60COUNTRY ANALYSISDENMARKCHARACTERISTICS Total number of uniquepoints found:6 760 PUDOs 3 080 APMs Bring and GLS have the bigges
161、t network.Nordic Infrastructure is a Nationwide Locker Network used by PostNord,Bring,DHL.Salling Group is an open network used by Bring,DHL,DAO.GLS is the strong operator 50%of deliveries are OOH.OperatorPUDOAPMCommentsBring1 500500Bring has been using APM network in Salling Group.It has started us
162、ing APM of Nordic Infrastructure.GLS1 650Royal MailDAO1 200400DAO will start using APM in Salling GroupPostNord1 6621 288The 2 000 is owned by Nordic Infrastructure(Postnord and SwipBox).They want to make the network increasingly dense until 10 000.DPDgroup partnerNordic Infrastructure1 200A JV betw
163、een Post Nord and SwipBoxDHL600500Using APMs in Salling Group and Nordic InfrastructureSalling Group400Retail driven APM Network(inside)-bought from SwipBox 3 years ago.UPS146Plan to enter Nordic InfrastructureInstabox20NETWORK61COUNTRY ANALYSISFINLANDCHARACTERISTICS Total number of uniquepoints fou
164、nd:10 510 PUDOs 2 690 APMs OOH is dominated by local companies,where Posti is the biggest operator.OOH is currently the standard delivery model the share of home delivery is quite small.“Postis parcel lockerswere first installed in Finland in 2011,and today lockers are the most preferred delivery op
165、tion for Finns.Pakettipiste lockers owned by Lethipiste are used by PostNord,DHL and Matkahuolto.90%of Postis B2C is OOH.OperatorPUDOAPMCommentsPosti(Finnish Post)2 8002 000Posti aims for 4 000 lockers by 2022.Matkahuolto2 600300(Pakettipiste)Pakettipisteaims 600lockers by 2020.Lockers owned by Leth
166、ipiste.PostNord1 278425(Pakettipiste)Danish and Swedish post(merged)DPDgroup partnerBring1 400Norway PostDB Schenker1 000Lehtipiste Oy500200 lockers in orderGLS850Royal MailDHL Express500300(Pakettipiste)Deutsche PostUPS89Smartmile66Open and shared parcel automates networkNETWORK62COUNTRY ANALYSISAU
167、STRIACHARACTERISTICS Total number of uniquepoints found:4 260 PUDOs 440 APMs sterreichische Post(Austrian Post)is the biggest player.Within the next 5 years,1000 parcel lockers will be deployed throughout the city,the first of which appeared in July 2019 at key locations in Salzburg.OperatorPUDOAPMN
168、otessterreichische Post(Austrian Post)1 700400DPD1 600DPDgroupGLS700Hermes1 700sterreichische Post(Austrian Post)UPS156A1 Paket Station40NETWORK63COUNTRY ANALYSISCROATIACHARACTERISTICS Total number of uniquepoints found:2 800 PUDOs 10 APMs Hrvatska pota(Croatian Post)is the biggest player.They plan
169、to develop a network with 300 parcel machines by the end of 2021.Tisak is the largest kiosk retail chain with a network of over 870 points of sale throughout Croatia and the leading Croatian distributor of printed matter,tobacco products,prepaid vouchers and start packages for telecom operators and
170、other products.OperatorPUDOAPMNotesHrvatska pota(Croatian Post)1 016Hrvatska Pota has entered into an agreement with Estonian state-owned company Omniva for the use of their parcel locker software.A network with 300 parcel machines will be established in Croatia by the end of 2021.Tisak871Network of
171、 the kiosksOverseas Express160GLS230DPD52210Parcel lockers in cooperation with Direct4.me DPDgroupDHL1 016Hrvatska pota(Croatian Post)Direct4.me10NETWORK64COUNTRY ANALYSISSLOVENIACHARACTERISTICS Total number of uniquepoints found:2 900 PUDOs 230 APMs DPD,GLS and Pota Slovenije(Slovenian Post)are the
172、 biggest operators.DPD has an agreement with Petrol,the gas station and with Trafika points.Pota Slovenije is setting up a network of 450 smart parcel delivery boxes of Direct4.me at 113 locations all over Slovenia.Parcel lockers of Direct4.me are used by Pota Slovenije and DPD.OperatorPUDOAPMNotesP
173、ota Slovenije(Slovenian Post)1 6619571 parcel lockers in cooperation with Direct4.me.Pota Slovenije is setting up a network of 450 smart parcel delivery boxes of Direct4.me at 113 locations all over Slovenia.DPD6414646 parcel lockers in cooperation with Direct4.me DPDgroupGLS60080Direct4.me(KivI)71R
174、esidential parcel lockersDHL16UPS1NETWORK65COUNTRY ANALYSISHUNGARYCHARACTERISTICS Total number of uniquepoints found:6 460 PUDOs 310 APMs Magyar Posta(Hungarian Post)is the biggest player.OperatorPUDOAPMNotesMagyar Posta(Hungarian Post)4 13451GLS90015DPD84DPDgroupDHL14Express One160UPS591Easybox/E-m
175、agFoxpost155Sprinter576Csomagkld.hu588NETWORK66COUNTRY ANALYSISROMANIACHARACTERISTICS Total number of uniquepoints found:6 810 PUDOs 950 APMs Pota Romn(Romanian Post)is the biggest PUDO player.eMAG/Sameday is a leader of APM market.OperatorPUDOAPMNotesPota Romn(Romanian Post)6 500Fan Courier(PayPoin
176、t)*10*Fan also have access to some Pay Point-Colet Exprress points but we understand that utilisation is minimal and so we have excluded numbers hereDHL23DPD7040DPDgroupColeteria.ro 214Sameday900Sameday/E-mag groupUPS2NETWORK67COUNTRY ANALYSISCZECH REPUBLIC CHARACTERISTICS Total number of uniquepoin
177、ts found:14 680 PUDOs 110 APMs Zsilkovnais the leader on the PUDO and APM market.esk pota is developing Balikovna dedicated to PUDO.OperatorPUDOAPMNotesesk pota(Czech Post)5 238Czech Post includes network of PUDOs called Balikovna(2 222 points).DPD1 336DPDgroupGLS500Geis Parcel(DPD)595DHL/PPL2 2002U
178、PS20Zsilkovna4 035104Zasilkovna has an access to selected 60 APMs operated by Alza,the biggest CZ eshop(there is in total ca.200 AlzaBoxes).We|Do(InTime,Ulozenka)758Rebranded InTime and partially Ulozenka.NETWORK68COUNTRY ANALYSISSLOVAKIACHARACTERISTICS Total number of uniquepoints found:4 000 PUDOs
179、 120 APMs Slovensk pota(Slovakian Post)is the biggest operator.Zsielkova is very strong player which is fast developing.OperatorPUDOAPMNotesSlovensk pota(Slovakian Post)1 580105DPD331DPDgroup is planning to have a bit densier network next year with 450 PUDO and 1 000 APMs(with partner).Zsielkova1 11
180、8GLS20010Depo200Slovak Parcel Service(UPS)340InTime14Depo200UPS7NETWORK69COUNTRY ANALYSISLITHUANIACHARACTERISTICS Total number of uniquepoints found:470 PUDOs 1 030 APMs APM are the most popular delivery option.Lietuvos patas(Lithuanian Post)is the biggest operator,but the others DPD,Itella,Venipak
181、and Omniva have the dense network,too.OperatorPUDOAPMNotesLietuvos patas(Lithuanian Post)253246LP plans to have ca.275 lockers by the end of 2021.DPD55145The APMs network will reach 235 in mid-2021.DPDgroupItella(Posti)104Current network could be just the first phase,there are indications that it co
182、uld be expanded to 200 lockers by the end of 2021.Venipak162234Omniva300They will have ca.340 lockers by 2021.UPS3 NETWORK70COUNTRY ANALYSISLATVIACHARACTERISTICS Total number of uniquepoints found:960 PUDOs 520 APMs Latvijas Pasts(Latvian Post)is the biggest player.DPD,Itella,Venipak and Omniva have
183、 the dense network,too.APMs are more and more popular.OperatorPUDOAPMNotesLatvijas Pasts(Latvian Post)67363DPD106160By the end of 2021 IQ network will be expanded to 200 lockers.DPDgroupDHL5Venipak91Omniva208Growing the network organically each year,2021 should have ca.228 lockers in total.Itella(Po
184、sti)7989They plan to have ca.250 lockers by 2021.UPS4NETWORK71COUNTRY ANALYSISESTONIACHARACTERISTICS Total number of uniquepoints found:360 PUDOs 630 APMs APM are the most popular delivery option.Omniva(AS Eesti Post)is the biggest operator.DPD and Itella have the dense network,too.OperatorPUDOAPMNo
185、tesOmniva(AS Eesti Post)262256Itella(Posti)68178Itella Estonia will significantly expand its parcel locker network so that,by 2021,there will be 260 Itella parcel lockers in Estonia.DPD174By the end of 2021 IQ network will be expanded to 207 lockers.DPDgroupDHL Express219UPS1Venipak31Only 2 shops ac
186、cept parcels,rest are for pickup only.NETWORK72COUNTRY ANALYSISPORTUGALCHARACTERISTICS Total number of uniquepoints found:4 430 PUDOs 100 APMs PUDO is much more popular than APM.CTT(Portugal Post)is the biggest player.OperatorPUDOAPMNotesCTT(Portugal Post)1 50053DPD66247DPDgroupGLS250MRW36Nacex145Se
187、nding700DHL1 000UPS140NETWORK73COUNTRY ANALYSISBULGARIACHARACTERISTICS Total number of uniquepoints found:4 200 PUDOs 110 APMs PUDO is much more popular than APM.Balgarski Poshti(Bulgarian Post)is the biggest player.OperatorPUDOAPMNotesBalgarski Poshti(Bulgarian Post)2 978Speedy48171DPDgroupEcont627
188、41ACS1M&BM50DHL372UPS39NETWORK74COUNTRY ANALYSISGREECECHARACTERISTICS Total number of uniquepoints found:3 650 PUDOs 20 APMs PUDO is much more popular than APM.Elta(Greek Post)is the biggest player.OperatorPUDOAPMNotesElta(Greek Post)1 400Mainly regarding mail Elta Courier 800Subsidiary of Greek Pos
189、t(ELTA)ACS 7025On a rollout for new APMs in Q1 2021 Speedex 327G.Tachydromiki 260DHL 15310FedEx(TNT)5UPS 2NETWORK75COUNTRY ANALYSISLUXEMBOURGCHARACTERISTICS Total number of uniquepoints found:120 PUDOs 110 APMs PUDO is as popular as APM.Post Luxembourg is the biggest player.OperatorPUDOAPMNotesPost
190、Luxembourg41110DPD27DPDgroupUPS13DHL42NETWORK76COUNTRY ANALYSISCYPRUSCHARACTERISTICS Total number of uniquepoints found:275 PUDOs 10 APMs PUDO is much more popular than APM.Akis Express is the biggest PUDO operator.Cyprus Post is the second player.OperatorPUDOAPMNotesAkis Express100Cyprus Post6111Kr
191、onos Express60ACS42DHL8UPS4NETWORK77COUNTRY ANALYSISMALTACHARACTERISTICS Total number of uniquepoints found:80 PUDOs 30 APMs Malta is the smallest OOH market in the EU.There are only two operators:Malta Post and DHL.OperatorPUDOAPMNotesMalta Post7519DHL212NETWORK78COUNTRY ANALYSISWHAT ABOUT AMAZON?A
192、mazon is known for its preference for control,rather than be controlled or exposed to strong external partners.They have been educating customers to expect ever faster delivery times.Often this service is offered at low cost or even for free(as part of a subscription package).Amazon has ca.4000 APMs
193、 in the UK,and about 5,000 Amazon counter”locations at last check(but this is growing very fast).In France Amazon has ca.1 500 lockers including the recent SNCF agreement.In Italy we estimate that Amazon have some 11 000 Amazon counter”locations.Also in IT,FR and DE Amazon has started to develop his
194、 own APM networks.In addition,Amazon also has in house”(Amazon Logistics)last mile coverage in Spain,Germany and Italy.CONCLUSIONSSPONSORSCONCLUSIONS80CAPACITY VS PERFORMANCECountries are at different stages of OOH delivery development.The first stage,few OOH points are made available to shoppers;th
195、en,in the second stage,the network is progressively expanded to cover more locations across a geography;and,finally,in the third stage,it reaches a high number of OOH points close to where people live,move or work.Countries that have difficulties to move from the first to second stage are classified
196、 as“under-performers”.Conversely other countries,the so-called“under-utilizers”have built a dense enough OOH network,but their delivery points could welcome more parcels.Other countries in the“low readiness to cope with growth”group cannot rely on enough OOH points to make delivery easier.Finally,th
197、e“fully ready”group has enough OOH points to welcome massive amounts of parcels.After Covid-19 hit,some EU countries have been performing better than other in terms of B2C parcel volume growth.The champions were growing at a fast pace before the health crisis and growth was even greater with the pan
198、demic.Some countries,growing a relatively low pace just before Covid-19,were waking up and multiplying several folds their previous annual B2C parcels volumes growth rates.In some of countries,B2C parcel volumes were growing at an already high pace before Covid-19 but,surprisingly,were growing at lo
199、wer rate than half of their peers over the Covid-19 period.Finally,a last group of countries were both growing at a slow pace before and after Covid-19 as if shoppers did not change their habits and preferences for online shopping much.OOH CapacityParcel Growth PerformanceFully ready for next growth
200、 wavesParcel growth championOOH network density above the median EU OOH delivery points per 10,000 inhabitantsB2C parcel volumes growing above the median EU growth rate before and after Covid-19Low readiness to cope with accelerated growthWaking-up marketOOH network density below the median EU OOH d
201、elivery points per 10,000 inhabitantsB2C parcel volumes growing above the median EU growth rate only after Covid-19Under-utilising capacity to fuel growthSleeping beautyOOH network density above the median EU OOH delivery points per 10,000 inhabitantsB2C parcel volumes growing above the median EU gr
202、owth rate only before Covid-19Under-performing peers Searching for higher growthOOH network density below the median EU OOH delivery points per 10,000 inhabitantsB2C parcel volumes growing below the median EU growth rate before and after Covid-19OOH DEVELOPMENTPARCELS VOLUMESCONCLUSIONS81OOH VS GROW
203、TH:WHERE DO COUNTRIES STAND?B2C parcel volume growth has been unequal across the EU as a result of the pandemic.Some countries leading EU parcel growth have further accelerated their development,others have woken up,some are still below their potential and a few are clearly searching for higher grow
204、th.OOH delivery networks could definitely contribute to optimise postal and logistics last-mile capacity but probably need to be better designed for this purpose.Only 8 out of 28 analyzed countries seem to be ready to welcome the next big parcel waves over the course of this decade.Parcels Growth Pe
205、rformance/OOH CapacityFully ready for next growth waves of B2C parcel volumesLow readiness to cope with accelereated growthUnder-utilization of capacity to fuel growthUnder-performing peers in terms of capacityParcel growth championPLESCZLVGR PTIE NL LT CY/Waking-up marketFRBESIDEGB IT AT/Sleeping b
206、eauty/SE DKBG SKSearching for higher growth/HR EEFIRO LU HU MTCONCLUSIONS82EXPANSION PLANS OF OPERATORSWith the recent acquisition of Fermopoint in Italy,at DPDgroup we now cover the whole of Europe from Portugal to Estonia and Italy to Norway thanks to our Pickup network and Nordics partner Postnor
207、d.We have a strong ambition to further develop this network and our out-of-home business model.With such a large number of services including inflight options,not at home,returns,direct 2 shop,shop 2 shop,ship from shop,the market opportunities are numerous,and we aim to provide consumers leading se
208、rvices in each of these segments.To offer the best to consumers,we are building a hybrid PUDO/locker network maximizing proximity and convenience while motivating a preference for Pickup solutions.Yves DelmasExecutive vice PresidentChief Operating Officer Europe GeoPost/DPDgroup There is no question
209、 that OOH will continue to grow in importance:The majority of postal operators plan to quickly expand their APM capability:DPDgroup,PostNL,PostNord,Polish Post,Deutsche Post(DHL),bpost,An Post,Posta Italiane,Correos,Posti.OOH is a part of a strategy around reducing home delivery for all CEP operator
210、s(delivery attempts from 2 to 1,eco friendly approach,etc.)OOH is also key for scaling up network capacity.CONCLUSIONS83 For the first time,the 10 billion B2C parcel volume threshold was reached in the EU during the Covid-19 health crisis in 2020.In our base case scenario,the EU and GB will reach 20
211、 billion B2C parcels in 2025 and close to 40 billion in 2029 calling for fast and massive investments in OOH delivery networks in the EU.OOH delivery efficiency is above 99%.Last mile delivery is responsible for 40%-50%of total distribution cost for carriers.OOH is increasingly important in many EU
212、markets Nordics,France,Germany and Poland have 40%OOH share of delivery.Poland has the largest locker network in Europe which is about 70%bigger than that of the second European player,DHL,in neighboring Germany.In Spain,there are 9,550 lockers but most of them are small RPLs(Residential Parcel Lock
213、ers).Based on Last Mile Experts MVP(minimum viable product)rule,dense network should have 1 point per 10,000 inhabitants at least.Finland has the greatest OOH density with more than 20 points per 10,000 inhabitants.The other more OOH-advanced EU countries have between 7 and 14 points per 10,000 inha
214、bitants each.PUDOs still have the greatest impact on the number of OOH delivery points and density.There is significant opportunity for bigger APM networks in 22 out 28 countries.Without investments in OOH delivery networks,the EU&GB will increasingly suffer from serious delivery infrastructure gaps
215、 leading to last mile capacity issues.Recently,more agnostic networks are being developed,which supports cost optimisation and environmentally friendly delivery.They also allow for greater OOH network expansion in markets where availability of additional locations and partner shops is becoming a cha
216、llenge.CONCLUSIONSCONCLUSIONS84FUTURE OF OOH Almost all industry experts expect an increase in the percentage of B2C parcels going OOH for the following reasons:as the proximity of points increases,they become more convenient and closer to a“home delivery”.capacity demands make this the only viable
217、or cost effective option.ecological matters favour proximate OOH delivery.While the most developed OOH markets now have 90%+of volumes going OOH,we expect that the new norm will be about 40%60%depending upon markets specific and cultural issues.Some segments will still require home delivery such as
218、heavy&bulky items,premium“on demand”or e-grocery services.For these to be more efficient,there is a need for development of new technologies such as smart locks(e.g.Amazon Key)with in home delivery and refrigerated lockers or robots making click and collect more effective.This sector is developing s
219、o fast,that even us as we write,some data is already outdated.Accordingly,we can expect further dynamic change in our next report.CONCLUSIONS85DO YOU NEED CONTINUALLY UPDATED OOH INFORMATION?OOH is changing fast in response to recent e-commerce and B2C parcel dynamics,so if you cant wait until our n
220、ext 2022 OOH report we may have something for you.Combining UPIDOs predictive market monitoring technology and our unique last mile knowledge,we will be able to provide you with weekly commercial updates on main OOH development indicators provided in this report.This will support your capacity plann
221、ing capabilities with the latest,up to date information.You will be able to navigate user-friendly interactive dashboards and easily download updated charts and data and to automate access to our OOH intelligence-as-a-service through API integration with your systems,on demand.If this is of interest
222、,contact: to get more information.CONCLUSIONS86NOTES TO THE REPORTTERMS AND CONDITIONS It is not possible to state the exact numbers of PUDOs or APMs for all companies.Many companies do not provide figures at all or provide outdated figures.Wherever possible,authors have estimated OOH points.Data ha
223、s been obtained from publicly available sources and from commercially available sources.The data published represents the latest information available from these sources at the time we carried out our research.Authors have reviewed company websites and publications or news on PUDOs or APMs.Moreover,
224、we have conducted over 50 interviews(CEO,senior-level of CEP,e-commerce,experts,retailers)to develop our core,database.We have used Last Mile Experts and UPIDO own market know how”and expectations for future developments.Most data was collected at the end of 2020 but,where possible,it has been updat
225、ed just prior to publishing.The authors take no responsibility for any incorrect information supplied to us by external parties.Quantitative market information is based on a range of sources and assumptions and is made on a reasonable efforts basis.Our reports are publications containing valuable ma
226、rket information.Our clients acknowledge that reports are not for publication or disclosure to third parties.No part of any report may be shared,lent,resold,or disclosed to third parties without our written permission.Third parties include,other legal entities,customers,financial investors,suppliers
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228、in the same organisation.Saving a copy to a network drive,transmission by email,sharing with advisers,clients,sub-contractors or any other party would represent a breach of copyright and is not permitted.Quotation of short sections from the document is permitted as long as the specific report is quoted as being the source.CONTACT87CONTACTLast Mile Experts Sp.z o.o.Ul.Kiedacza 8aWarszawaPolskaLinkedin/last mile experts