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1、 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.This presentation,including all supporting materials,is proprietary to Gartner,Inc.and/or its affiliates and is for the sole internal use of the intended recipients.Because
2、 this presentation may contain information that is confidential,proprietary or otherwise legally protected,it may not be further copied,distributed or publicly displayed without the express written permission of Gartner,Inc.or its affiliates.打造成功的平台工程团队:角色、技能和培训Carolin Zhou高级研究总监2 2023 Gartner,Inc.a
3、nd/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.为世界上最高的建筑物提供支撑2 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.3 2023 Gartner,Inc.and/or its affiliates.All rig
4、hts reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.具备韧性的安全平台必不可少3 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.4 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a reg
5、istered trademark of Gartner,Inc.and its affiliates.5 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.主要议题1.什么是平台工程?什么1.是平台工程?2.平台工程团队的核心角色?3.成功的平台工程团队需要具备哪些技能并如何规划培训?6 2023 Gartner,Inc.and/or its affiliates.All rights re
6、served.Gartner is a registered trademark of Gartner,Inc.and its affiliates.什么是平台工程?7 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平台工程指面向软件开发与交付、搭建和运营自助式内部开发者平台(能力)的学科。平台工程的目标是:优化开发者体验,加速客户价值。8 2023 Gartner,Inc.and/or
7、its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.该平台提供一系列工具、自动化功能和信息,由平台工程团队负责维护,通过抽象出复杂的底层基础设施和流程来为软件开发团队提供支持。8 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.10 202
8、3 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.开发团队摩擦平台工程顶层设计示例使用工程平台平台工程团队自助式开发者门户开发者工具可复用组件自动化复杂的基础设施自动化产品团队A A产品团队B B产品团队C C产品团队D DA AA A平台客户C C软件产品A AC CB BB B平台产品D DD DDevOpsDevOps平台AIOPs AIOPs 平台平台产品示例云原生平台云管平台平台团队传统I
9、&OI&O团队安全网络计算存储数据库应用终端用户支持11 2022 Gartner,Inc.及/或其关联公司版权所有。保留所有权利。Gartner是Gartner,Inc及其关联公司的注册商标。大数据平台APIAPI管理平台12 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平台工程团队需要哪些核心角色?13 2023 Gartner,Inc.and/or its affiliates.A
10、ll rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平台工程团队的初始角色平台所有者平台架构师平台工程师14 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平台所有者战略与愿景平台所有者 关联客户和传播价值 匹配产品团队需求 制定一个完整的愿景执行平台架构师 宣传平台路
11、线图 管理平台待办事项 组建一支出色的团队平台工程师15 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平台架构师平台所有者技术技能 架构 标准化和工具 战略规划与路线图平台架构师非技术技能 高效沟通 协同合作 敏捷实践平台工程师16 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a regist
12、ered trademark of Gartner,Inc.and its affiliates.平台工程师平台所有者技术技能 研究、交付和整合平台技术 测试和监控 持续学习平台架构师非技术技能平台工程师 与利益相关者合作 供应商管理 编制文档17 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.成功的平台工程团队需要具备哪些技能以及如何规划培训?18 2023 Gartner,Inc.an
13、d/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.团队需要具备多样化技能技能示例:运营事件管理日常运营服务请求管理监控/可观测性工程技术赋能云架构云配置敏捷实践容器管理(K8S,etc)IaC(如:Terraform)安全自动化脚本版本控制CI/CD云平台自动化IaC 自动测试来源:Gartner 767332_C19 2023 Gartner,Inc.and/or its affiliates.All rights reserv
14、ed.Gartner is a registered trademark of Gartner,Inc.and its affiliates.促进合作与学习确定培训的优先次序并开展定制化培训规划未来的技能需求评估当前的技能差距制定具有针对性的培训策略制定技能清单确定技能差距对技能进行分类高价值技能新兴技能快速响应技能需求专注于核心技能优先考虑新兴技能提供培训和分享一手经验组织性学习激励性学习创新实验室20 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of
15、 Gartner,Inc.and its affiliates.为平台工程团队开发和扩展资源的策略(示例)开发面向高等教育机构的推广项目与应用开发人员合作招聘热衷于平台工程的软件工程师在I&O团队内开发软件工程师资源需要综合使用各种方式培养对平台工程感兴趣的I&O人员扩充团队建立伙伴关系21 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.ITIT管理者可采取的执行方案星期一早上:审查现有团
16、队的重复、资源和治理限制 为您的组织定义平台团队的角色90天内:确定并建立您的第一支平台工程团队 对平台用户的共同需求进行分类,并对初始平台产品所需能力进行优先排序12个月内:创建平台产品路线图,针对差距和覆盖范围或者价值进行开发 启动学习计划,例如:平台工程实践社区 从失败中汲取经验教训,持续改进平台产品能力22 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.Access to Gart
17、ner research is subject to entitlement.For information,please contact your Gartner representative.GartnerGartner研究报告推荐利用平台工程将DevOps平台扩展至混合云Carolin Zhou、Daniel Betts和George Spafford(G00774800)如何组建和拓展平台工程团队George Spafford、Daniel Betts等(G00781062)案例研究:利用自助式基础设施平台加快交付速度基础设施和运营研究团队(G00767760)重新平衡技术技能组合(全
18、国)人力资源研究小组G00711437)23 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.Access to Gartner research is subject to entitlement.For information,please contact your Gartner representative.GartnerGartner研究报告推荐利用平台工程将DevOps平台扩展至
19、混合云Carolin Zhou、Daniel Betts和George Spafford(G00774800)如何组建和拓展平台工程团队George Spafford、Daniel Betts等(G00781062)案例研究:利用自助式基础设施平台加快交付速度基础设施和运营研究团队(G00767760)重新平衡技术技能组合(全国)人力资源研究小组G00711437)24 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and i
20、ts affiliates.Access to Gartner research is subject to entitlement.For information,please contact your Gartner representative.GartnerGartner研究报告推荐利用平台工程将DevOps平台扩展至混合云Carolin Zhou、Daniel Betts和George Spafford(G00774800)如何组建和拓展平台工程团队George Spafford、Daniel Betts等(G00781062)案例研究:利用自助式基础设施平台加快交付速度基础设施和运营研究团队(G00767760)重新平衡技术技能组合(全国)人力资源研究小组G00711437)