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1、12021 ESG Report2About this ReportTime RangeThis Report is the second corporate social responsibility report issued by Joyoung Co., Ltd. to stakeholders. The text information and performance in the Report are mainly for the period from January 1, 2021 to December 31, 2021. Some text information and
2、performance may involve previous years or reflect policies and practices of 2022.Scope of ReportThe Report discloses responsibility information of Joyoung Co., Ltd. and its subsidiaries to fulfill economic, social and environmen-tal responsibilities, and typical cases come from its affiliates.Source
3、 of InformationThe information and data disclosed herein come from internal official documents, statistical reports and annual reports of Joy-oung Co., Ltd. The board of directors and all directors of the Company guarantee that there are no false records, misleading state-ments or major omissions he
4、rein, and assume jointly and severally liabilities for the authenticity, accuracy and completeness of the contents hereof. Financial data in this Report are in RMB. In case of any inconsistency with the financial report, the financial report shall prevail.Company NamesJoyoung Co., Ltd. (hereinafter
5、referred to as Joyoung or Company or we/us)Hangzhou Joyoung Household Electric Appliances Co., Ltd.(hereinafter referred to as Hangzhou Joyoung)Hangzhou Joyoung Life Electric Co., Ltd. (hereinafter referred to as Life Electric Co., Ltd.)Sharkclean (China) Technology Co., Ltd. (hereinafter referred t
6、o as Sharkclean China)Compilation BasisChina National Standard Guidance for Compilation of Social Responsibility Reports (GB/T 36001-2015)Guidance for the Compliance of Corporate Social Responsibility Reports in China of the Chinese Academy of Social Sciences (CASS-CSR4.0)2030 Sustainable Developmen
7、t Goals (SDGs) of the United NationsISO 26000: Guidance on Social Responsibility (2010) of the International Organization for StandardizationGlobal Reporting Initiative Standards (GRI Standards) of Commission on Sustainable DevelopmentSelf-Regulatory Guidelines No. 1 for Listed Companies of Shenzhen
8、 Stock Exchange - Standardized Operation of Listed Compa-nies on the Main BoardAvailability of the ReportThis Report is in electronic form for your reading. You may log onto the Companys official website () or cninfo () to read the electronic version of the Report. In the event that you have any que
9、stions or suggestions about this Report, you may send an email to , or call at .3ContentsMessage from ChairmanKey PerformanceHonors in 2021Feature: Joyoung Space KitchenFeature: Joyoung Charity Kitchen 0203040610Index of IndicatorsIndependent Assurance and Statement of OpinionReader Fee
10、dback Form64666814National Brand, Inheriting Corporate Culture01Company ProfileCorporate CultureCompany Events161718Work Together to Give Back to the Society28In terms of products, it manages to make quality breakthroughIn terms of employees, it is people-orientedIn terms of the industry, it seeks c
11、ommon developmentIn terms of the society, it makes common progress harmoniously3036475503Governance in a Steady and Far-Reaching Manner2002Normative GovernanceInformation DisclosureInvestor Relations ManagementInternal Control and Risk ManagementIntellectual Property ProtectionInformation SecurityCl
12、ean PracticeParty Conduct Construction2222232324252626Take Hand in Hand to Build a Low-Carbon Home58Joyoungs Green ManagementJoyoungs Green Operation60620402Message from ChairmanIn 2021, the world economy gradually recovered from the his-toric shock brought by the global epidemic. China has taken th
13、e initiative to assume its responsibilities as a major country and contributed the great Chinese strength. In the face of op-portunities and challenges, Joyoung stands at the forefront of the tide, joins hands with its consumers, investors and part-ners to help each other and move forward.With the n
14、ational dream of flying in the sky, Joyoung people have striven for excellence. After eight years of unremitting ef-forts made by its R&D team, Joyoung s self-developed Space Kitchen was settled in the Chinese Space Station in 2021. Due to the severe challenges brought by the extreme vacuum, weightl
15、essness and no convection environment in space, Joy-oung s R&D team has kept breaking through technical difficul-ties and created a Space Kitchen that can ensure the supply of hot water and hot meals for astronauts in the space station.Joyoung has been adhering to the core DNA of health and inno-vat
16、ion, and actively exploring and developing in the training of science and technology talents, the control of R&D quality, the breakthroughs in high-grade, high-precision, advanced technol-ogy and other aspects. In 2021, Joyoung invested RMB357.2787 million in research and development, a year-on-year
17、 growth of 3.31%. With its insight into consumer needs and its own three-level R&D system, the company has launched high-qual-ity products that users are willing to share and recommend for different groups and scenes, thereby improving the value of the products and brand. That is, Joyoung is committ
18、ed to satisfying residents yearning for a better life by innovative technologies.In 2021, Joyoung formulated the brand strategy of Enjoy Health with Space Technology, further developed the product advantages of Joyoung + Shark with its dual brands and mul-tiple categories, and continued to accelerat
19、e its exploration and layout in intelligent, convenient and integrated small household appliances. By continuous technology and product innovation, efficient communications with digital customers and product realization, as well as fast and accurate marketing strategy, the Company can timely capture
20、 new market demands and rapidly make response, leading the industry growth.Joyoung has actively undertaken its corporate social respon-sibilities, and joined hands with its stakeholders to develop charity kitchens. With a strong sense of times and social respon-sibility, Joyoung focuses on public we
21、lfare, continuously partic-ipates in education, poverty alleviation, environmental protec-tion, disaster relief and other public welfare activities, striving to create value for the society. We have built thousands of charity kitchens, supplying meals to more than half a million rural chil-dren ever
22、y day. In 2021, Joyoung made charitable donations up to RMB10.831 million. As of the end of 2021, Joyoung donated over RMB90 million. As a leader in the industry, we have always been taking win-win cooperation as our business development concept, joining hands with partners from various fields to cr
23、eate a sound business ecosystem, and continuing to seek the synergy effect of 1+1 is greater than 2.Joyoung attaches great importance to the sustainable de-velopment of the environment and has created an environ-ment-friendly green production and operation environment. Taking health as the core, Joy
24、oung adheres to the concept of harmonious coexistence between human and nature, and con-tinuously inputs green genes into its business operation. We continue to conduct the trade in service, to properly dispose of recycled waste home appliances; we actively advocate green operation, promote the cons
25、truction of green offices, vigorously implement environment-friendly projects, and spare no effort to address global climate change and achieve carbon neutrality.In 2021, with the efforts of all Joyoung people, Joyoung made significant improvements in standardized corporate govern-ance, public welfa
26、re services for the society and sustainable green operation. In the future, Joyoung will continue to expand and strengthen its brand equity value of home kitchen + space kitchen + charity kitchen. Settled in China with a global per-spective, we are committed to becoming a leading brand of high-quali
27、ty small household appliances representing original innovations and a healthy lifestyle to meet our consumers pur-suit and yearning for a high-quality and beautiful life.WANG Xuning, ChairmanJoyoung Co., Ltd.032021 ESG ReportKey PerformanceTypeIndicatorUnit201920202021Economic performanceOperating r
28、evenuesRMB 0000935,1441,122,375 1,054,047Net profitsRMB 000080,57691,63170,131Total tax paymentRMB 000035,07549,15334,288Total cash dividends (tax-inclusive)RMB 000082,84376,70376,702Cash dividend for every 10 sharesRMB5.81010Customer complaint handling rate%100100100Customer satisfaction degree%96.
29、696.796.5Environmental performancePower consumption intensity (pow-er consumption per RMB ten thou-sand of revenues)Kwh/RMB 000013.4711.3010.66Water consumption intensity (water consumption per RMB ten thou-sand of revenues)t/RMB 00000.210.16 0.18Social performanceNumber of employeesPerson2,9502,846
30、2,915Proportion of female employees%333335Employee training coverage%95.57100Public welfare expenditureRMB 0000741.6823.41,083.1Number of volunteersPerson357445409Joyoungs Smart Space Kitchen went into space by taking the core module of TianheWon the Friendly Food System Award of the Year granted by
31、 the United Nations Food System SummitWon the Sustainable Development AwardWon the A-Share Listed Company Social Responsibility AwardWon the title of the Most Socially Responsible Listed Compa-ny in the List of Listed Companies in ChinaWon the gold award in the Small and Medium Investor Rela-tions I
32、nteractive AwardWon the title of the Best Board of Directors of a Listed Com-pany in the List of Chinas Listed CompaniesWon the Red Top Charity AwardHonors in 202104Joyoung Co., Ltd.Won the title of Chinas Top 100 Light Industry Technology Company, and won the award of Chinas Most Influential Small
33、Household Appli-ance Brand for 13 consecutive yearsWon the title of the Chinas Top 100 Light Industry/Technology Enter-priseWon the title of the National E-commerce Demonstration EnterpriseWon the title of the National Consumer Goods Standardization Pilot En-terpriseWon the New Retail Digital Intell
34、igence Pioneer AwardWon the five-star After-sale Service CertificationWon the first prize for Outstanding QC Achievements in Zhejiang Prov-inceWon the title of Shandong Provincial Smart FactoryWon the title of Major Enterprise in Household Appliance Industry Chain of Shandong ProvinceWon the title o
35、f Intelligent Manufacturing Benchmark Enterprise of Shandong ProvinceWon the Hangzhou Municipal Government Quality Award052021 ESG Report06Joyoung Co., Ltd.On September 21, 1992, the Standing Committee of the Political Bureau of the CPC Central Committee made a strategic decision to implement Chinas
36、 manned spaceflight program. This manned space program of China was named Shenzhou, code-named 921, which clarified the three-step development strategy of manned space program, and thus opened a new page of Chinas manned space undertaking.Joyoung Space KitchenFeatureStrategic decision on Chinas mann
37、ed space programThe third step was to build a space station to resolve large-scale space application problems under long-term care.The second step was to break through the rendezvous and docking technology of manned spacecraft and space vehicles, launch a space laboratory, and re-solve space applica
38、tion problems with a certain scale under short-term care.The first step was to launch un-manned and manned spacecraft to safely send astronauts into a low-Earth orbit, conduct earth observation and scientific exper-iments, and send the astronauts back to the ground safely.06Joyoung Co., Ltd.072021 E
39、SG ReportThe development of manned spaceflight is of great significance to a country, a nation and even the whole mankind. Chinas manned spaceflight program will greatly improve our scientific and technological level and help us to occupy the high-tech fore-front in the world, and plays a huge role
40、in enhancing the pride and cohesion of the Chinese nation and improving our comprehen-sive national strength and international status. Joyoung has participated in the construction of the national manned spaceflight program, which is not only a high-tech scientific research program, but is also a hea
41、vy responsibility. Joyoung is committed to con-tributing to the common theme of mankind, so that the Chinese nation can make the thousand-year dream of going to the outer space and living in other planets come true.In 2014, Joyoung undertook the Chinese Space Kitchen Program. From the spacecraft to
42、the space station, the time the astro-nauts stay in space gradually became longer. So how to ensure that the astronauts could have three hot meals a day and have clean drinking water every day during the space journey became the original intention of Joyoung to set up the Space Kitchen program. As a
43、n important part of the life support system for astronauts in the space station, the Joyoung Space Kitchen program would resolve the problems of meals and drinking in the extremely harsh outer space environment of vacuum, weightlessness and no convection through its independently-developed innovativ
44、e technology, and resolve and satisfy the need of the astro-nauts for food and water required for long-time life in the space, to ensure their basic physiological needs and provide a great sup-port for the long-term and development of their missions in the space station.Since then, we have successfu
45、lly developed a hot air heating device and a drinking water dispenser. The hot air heating device is used to heat aerospace food and make yogurt, and the drinking water dispenser is used to supply drinking water to astronauts in a quantitative manner, so they can have hot meals and clean water. In a
46、ddition, the intelligent IoT control APP carried by the Space Kitchen is also a successful achievement of the Joyoung Space Kitchen Program team, which is used to control all kitchen prod-ucts in the space station.Product Diagram of Joyoung Space Kitchen Program072021 ESG Report R&D personnel carryi
47、ng out debugging of products at the Astronaut Research and Training CenterJoyoung helps with Chinas aerospace undertaking08Joyoung Co., Ltd.In April 2021, the Tianhe Core Mod-ule of Chinas space station was suc-cessfully launched into space from Wenchang, China. The Smart Space Kitchen developed by
48、Joyoung en-tered into the space by taking Tianhe core module to better meet the astro-nauts needs for food, drinking water, health and nutrition in their long-term space life.Tianhe Core Module of the space station was launched into spaceMany a little makes a mickle. Over the past 8 years, Joyoung h
49、as ad-hered to the indomitable spirit and the original intention of contributing to Chinas aerospace industry, made experiments repeatedly and tireless-ly, and strived to provide astronauts with satisfying meals. Space Kitchen, a popular science kitchenR&D personnel took a group photo under the plaq
50、ue of Space Spirit092021 ESG Report10The diet and health of children in rural areas has always been a social issue that Joyoung is concerned about. Back in 2010, Joyoung donated RMB50 million for Joyoung Hope Fund through China Youth Development Foundation, to build over 1,000 charity kitchens in te
51、n years.The implementation of the program has effectively improved the environment and sanitation conditions of school kitchens in rural areas, improved the ability and efficiency of meal supplies, and ensured that students can have safe, clean and nutritionally balanced meals. In 2019, evaluation d
52、ata from a third-party institution showed that the number of students having meals in schools under the program increased by 34% on average, the per capita energy cost of students having meals decreased by 18%, and the malnutrition rate of students in the schools under the program decreased by 14.92
53、%. In the sampling survey in the fifth grade, the average height growth of boys was 1.25cm, and that of girls was 1.57cm, with an overall average growth of 1.43cm. Compared with the baseline data in 2010, in the fifth grade of the schools under the program, the average height growth of boys is 5.56c
54、m, the average height of girls is 3.92cm, with an overall average height growth of 4.68cm.Practice has proved that the Joyoung Charity Kitchen Program has effectively contributed to the implementation of the Nutrition Im-provement Plan for Students under the Compulsory Education Program in Rural Are
55、as, and has gradually become an important way to improve their nutrition with both practicality and sustainability. For over ten years, Joyoung has focused on poverty relief in the field of nutrition and health of students in poverty-stricken areas. Joyoungs charity practice has been recognized by t
56、he government and relevant social organizations. It used to be selected as one of the Top 50 Enterprise Cases of Targeted Poverty Relief by the State Council Poverty Alleviation Office in 2019, and was included in the 2020 Yearbook of Chinas Poverty Alleviation and Development. Besides, Joyoung also
57、 won honorary titles such as Top 10 Charity Project Award in the 16th China Charity List, Outstanding Contributor to the 30th Anniversary of the Hope Project and the 3rd China-Europe Social Responsibility Poverty Alleviation Award.Joyoung Charity KitchenFeatureImproved nutritional status of students
58、Improved malnutrition of studentsReduced future workforce loss due to improved fit-ness of studentsImproved health condi-tions of studentsMedical expenses saved due to fewer illness of studentsImproved fitness of students Fewer illnesses Medical bills saved by Fewer illnessesKey achievements and ach
59、ievement equivalents made by the public welfare project of Joyoung Charity KitchenStakeholdersProject outcomesOutcome descriptionOutcome equivalentsStudentEfficiency enhancementTime cost saved due to faster cookingFaster cooking due to equipment useKitchen staff10Joyoung Co., Ltd.11HubeiHenanHeilong
60、jiangJilinLiaoningHebeiShandongJiangsuAnhuiZhejiangFujianTaiwanJiangxiGuangdongGuangxiYunnanGuizhouSichuanQinghaiTibetXinjiangGansuInner MongoliaShaanxiHainanHunanShanxiBeijingTianjinShanghaiMacaoHong KongChongqing3.78%1.31%3.78%5.42%12.49%2.55%6.41%1.40%3.12%1.23%3.37%1.56%5.67%0.66%2.79%2.88%16.27
61、%4.60%4.27%2.47%5.34%2.47%4.60%0.08%0.08%0.74%0.66%Regional distribution of Joyoung Charity Kitchen1217Total11This picture is only a schematic diagram and does not represent a real mapHubeiHunanGuizhouZhejiangShandongAnhuiTianjinChongqingShanxiTibetBeijingGuangxiShaanxiJilinQinghaiYunnanXinjiangJian
62、gxiHebeiHenanFujianSichuanGansuHainanHeilongjiangInner MongoliaGuangdong2021 ESG ReportNingxiaDiaoyu IslandsChangshaGuizhouGuiyangJiangxiGuangdongHongKongMacauNanningGuangxiDiaoyu IalandDongsha IalandXisha IalandNansha IalandSouth China SeaZhongsha IalandHuangyan IalandTaibeiTaiwanFujianFuzhouHainan
63、HaikouGuangzhou12Joyoung Charity Kitchen ProjectJoyoung Co., Ltd.132021 ESG ReportWith the implementation of Healthy China, Labor Education and other national policies, in 2021, Joyoung Foundation and the school have explored a new model for the sustainable development of the food-education program,
64、 and updated Food-Education Workshop, a new model that integrates five education aspects. The program includes four dimensions including design guidance + teaching aids + food-education courses + teaching empowerment, to develop courses and teaching aids, train teachers, and es-tablish food-educatio
65、n summer camps, food-education creation camps and other multi-brand program development modes.The upgraded version of the Food-Education Workshop is based on an educational space for kitchen scenarios, which is realized through labor education or nutrition and health education courses. With cooking
66、as a teaching carrier, it promotes traditional food culture, imparts nutrition and health knowledge, cultivates good eating habits, In this way, children are guided to explore their re-lationship with themselves as well as other people, the society and the nature, and finally develop an enriched hum
67、an nature and a healthy personality. In the past year of 2021, Zhejiang Joyoung Foundation funded 34 schools successively, totaling 134 schools.With over ten years of practice in charity undertakings, Joyoung and its founder team initiated the establishment of the Zhejiang Joyoung Foundation on Dece
68、mber 28, 2020. Its core program aims to donate and build no less than 1,000 smart, environ-ment-friendly Joyoung Charity Kitchen for Joyoung schools in underdeveloped areas, to promote the construction of professional, efficient and environment-friendly electrified kitchens in rural schools, be comm
69、itted to improving the environment and hygienic conditions of school kitchens in rural areas, improve the energy efficiency of meal supplies, and safeguard the healthy growth of rural children.In the next decade, Joyoung will donate no less than RMB50 million to Zhejiang Joy-oung Foundation, Chairma
70、n Wang Xuning and its founder team will donate no less than RMB60 million, and there will be no less than RMB110 million of donation to sup-port Joyoung Charity Kitchen and other charity programs. In 2021, under a new plat-form of the Foundation, the funding standards and contents of the charity kit
71、chens that have been cultivated for ten years were comprehensively upgraded, from the original average of RMB30,000-50,000 per kitchen to RMB80,000-100,000 per kitchen, forming a funding system based on three major sectors, including rural school kitchen plan con-struction, electrical and intelligen
72、t kitchen equipment, and scientific dietary empower-ment. As of the end of 2021, the program has covered 222 counties in 27 provinces and regions nationwide, and a total of 1,217 schools have been completed, benefiting over 500,000 teachers and students every day.Old appearance of the model Charity
73、KitchenPromote the construction of standard-ized model kitchensJoyoung Food-Education WorkshopAs of the end of 2021Joyoung has funded a total of 134 Food-Edu-cation Workshops14Joyoung Co., Ltd.152021 ESG Report16Joyoung Co., Ltd.Company ProfileJoyoung is a modernized company focusing on the R&D, pro
74、duction and sales of kitchen appliances. In 1994, Joyoung invented the worlds first soy milk maker. Over the past 28 years, Joyoung, as a leading brand of quality small home appliances, has been ad-hering to the core DNA of health and innovation, comprehensively promoting digital transformation, kee
75、ping being user-centered and demand-oriented, and grasping the dual-engine of products and channels. Joyoung has been proactively fulfilling its social re-sponsibilities. In the past ten years, it has visited 27 provinces and regions and built 1,217 Joyoung charity kitchens, benefiting over 2.6 mill
76、ion people in ten years. In 2020, Zhejiang Joyoung Public Welfare Foundation was established by Joyoung, opening a new chapter of Joyoungs public welfare undertaking.In order to respond to the general trend of consumption upgrading, the Company has promoted its featured self-cleaning blend-er, soy m
77、ilk maker and uncoated steam rice cooker. Meanwhile, to cater to the needs of the Generation Z, it has launched IP co-brand products with linefriends, Coca-Cola, Heytea, hellokitty, Pikachu, etc., which are popular on the Internet. These IP co-brand products focus on a brand image of Joyoung style,
78、nutrition release and R&D of Chinese cooking procedures. While rejuvenating the brand, the appearance of products is more delightful, the experience of users is more enjoyable, and the life of people is more healthy.Organizational Structure of the CompanyPresidentBoard OfficeAudit and Supervision De
79、partmentPresidents OfficeCustomer Service DepartmentCooking Life BUChinese Lifestyle BUWestern Lifestyle BUWater Appliances Lifestyle BUKitchenware Lifestyle BUCleaning Lifestyle BUMarketing SideProduct SideProfessional Resource PlatformBrand DepartmentDesign DepartmentSupply Chain Operation Departm
80、entLegal Affairs CenterHR DepartmentInformation DepartmentResearch InstituteAdministrative DepartmentQuality Technology DepartmentFinancial DepartmentRemuneration and Appraisal CommitteeOnline Marketing BUOffline Marketing BUShark Marketing BUInternational Marketing BUNomination CommitteeStrategy Co
81、mmitteeAudit CommitteeBoard of Directors172021 ESG ReportCorporate CultureVisionMissionTake innovation and health as the core DNA of the brandVigorously promote the stratification of the product circle and brand rejuvenationFrom kitchen appliances to home appliances and cleaning appliancesBecome a l
82、eading brand of quality small home appliances Be committed to helping global consumers enjoy a healthy life, with high-qual-ity small home appliances that make a better home!Become a leading brand of quality small home appliances representing original innovation and a healthy lifestyle.Core valuesRe
83、spect employees, care for employees, cultivate employees, and recognize employeesTake pride in the achievements and development of employ-ees, create a fair, just and transparent working environment, and innovate based on the people-oriented principle.People-orientedBe a responsible enterprise that
84、benefits the societyKeep being responsible for users, employees, partners and shareholders, and require employees to be sincere, down-to-earth and faithful.ResponsibilityEncourage teamworkEncourage employees to consciously integrate into the team, rely on the team to realize personal development, an
85、d cultivate the ability and habit of conscious communication and collaboration.TeamworkChoose a healthy business and make healthy productsHealth is a core quality of a career. Pursue simplicity, effi-ciency and standardization, and provide employees with a healthy working platform. simplicity, effic
86、iency and norms, and provides the employees with a healthy work platform.HealthBrand strategySpace technology, to enhance the technologi-cal sense of its productsHome kitchen + space kitchen + charity kitchen18Company EventsJoyoung invented the worlds first soy milk maker.1994The sales of Joyoung so
87、y milk makers exceeded 1 million.2004Joyoung was successfully listed on the Shenzhen Stock Exchange. Over 10 million Joyoung soy milk makers were sold in the same year.2008Joyoung Co., Ltd.19Joyoung donated RMB50 million to set up the Joyoung Hope Fund, to launch Joyoung Charity Kitchen Project.2010
88、Joyoung has become one of the earliest companies to participate in the development of the national manned space program, and has of-ficially undertaken the development task of the Space Kitchen Program for Chinas first space station.2014 The Space Kitchen (drinking water dispenser, hot air heating d
89、evice and aerospace smart APP) developed by Joyoung would be stationed in the Chi-nese space station by taking the Tianhe core module, to ensure astronauts could have healthy drinking water and hot meals.20212021 ESG Report20Joyoung Co., Ltd.212021 ESG Report22Joyoung Co., Ltd.Normative GovernanceIn
90、formation DisclosureTo safeguard the legitimate rights and interests of the Company, shareholders and creditors, and regulate the organization and conduct of the Company, Joyoung strictly abides by the Company Law of the Peoples Republic of China, Securities Law of the Peoples Republic of China, Cod
91、e of Corporate Governance for Listed Companies and other relevant laws and regulations, and has established the general meeting, the board of directors, the subordinate special committees, the board of supervisors and the management. In accordance with the actual development of the Company and requi
92、rements under regulatory authorities, it has established a multi-level management system based on the Articles of Association, covering all aspects of its operation, to promote the continuous optimization of the corporate governance structure, further the standardized operation of the Company, and e
93、ffec-tively safeguard the rights and interests of the Company and all shareholders.The Company conscientiously fulfills its information disclosure obligation, and dis-close corporate information through the media designated by the China Securities Regulatory Commission and cninf (http:/ in a time-ly
94、, true, accurate, complete and fair manner strictly according to the Securities Law of the Peoples Republic of China, Information Disclosure Management System and other regulations.General meetingBoard of directorsBoard of supervisorsThe Company regulates the convention, holding and voting procedure
95、s of the gen-eral meeting strictly according to provisions and requirements under the Articles of Association, Rules of Procedures for the General Meeting and Code of Conduct for Controlling Shareholders and Actual Controllers, treats all shareholders equally, and effectively guarantees the rights a
96、nd interests of small and medium shareholders.The Company, strictly in accordance with relevant provisions and requirements under the Articles of Association, Rules of Proce-dures for the Board of Directors and Working System for Independent Directors and as guided by the general meeting, regulates
97、the convention, holding and voting procedures of the board of directors, and ensures that the directors can effectively exercise their powers. All the directors have worked strictly according to the regulations, attended the board of directors and the general meeting conscientiously, and performed t
98、heir duties diligently.The Company elects supervisors strictly according to the Articles of Association and the Rules of Procedures for the Board of Supervisors and other relevant regulations, and supervises the performance of the duties by the directors and senior officers by formulating the Rules
99、of Procedures for the Board of Supervisors.In 2021the Company held a total of 3 general meetingsthe Companys board of directors consists of 7 directors and 3 independent directors, including 3 female directorsIn 2021, the Company held a total of 7 board meetingsAs of the end of 2021In 2021the Compan
100、y issued 107 announcements to the publicAs of the end of 2021the board of supervisors of the Company consists of 3 supervisorsIn 2021, the Company held a total of 6 meetings of the board of supervisors232021 ESG ReportSupport LayerIT system security and busi-ness project managementOperation LayerPro
101、duct lifecycle managementChannel managementOperation managementBasic R&D managementInvestor Relations ManagementJoyoung keeps close communication with investors, keeps abreast of the expectations and requirements of the investors for the Company, and fully safeguards the legitimate rights and intere
102、sts of the investors, especially small and medium investors. The Company provides abundant and convenient communication channels, communicates with the investors in good faith in a num-ber of aspects through the Hudongyi (http:/ of Shenzhen Stock Exchange, the investor relations interactive platform
103、 of Panorama Web (https:/), online and offline exchange meetings with analysts, investors on-site research activities, institutional investors reverse roadshows and other means, to establish and maintain good investor relations.Online Risk Training CourseThe Company won the Investor Relations Gold A
104、wardThe Company won the Most Socially Responsible Listed CompanyThe Company won the Sus-tainable Development AwardThe Company won the Best Board of Directors of a Listed CompanyThe Company won the title of Top 10 Companies Most Favored by Users in China of Whale Fall AwardStrategic LayerStrategy for
105、mulation and ex-ecution reviewInternal control environmentExternal environmentPlanning LayerPlanningMonitoring executionInternal Control and Risk ManagementJoyoung attaches much importance to internal control and risk management, constructs a risk map framework to set up three lines of defense for r
106、isk management according to each organizational structure, formulates the Internal Audit Control Procedures, Risks and Opportunities Control Procedures, Emergency Preparation and Response Control Procedures and other systems, and carries out risk training courses, to standardize the management of ri
107、sk management and control procedures.24Joyoung Co., Ltd.Intellectual Property ProtectionJoyoung focuses on the quality of innovations and the protection of patents. As stipulated by the Trademark Law of the Peoples Republic of China, the Patent Law of the Peoples Republic of China and other laws and
108、 regulations, we have established a com-plete system for patent risk control and trademark protection, given patent protection for our core products, and carried out patent monitoring analysis and patent infringement investigation on competing products on a regular basis. Furthermore, Joyoungs paten
109、t administrators have organized patent training as needed by technical personnel in R&D, contract technology, industrial engineering and other sectors, to improve their awareness of intellectual property protection and enhance their patent writing and retrieval capabilities; in addition, the Intelle
110、ctual Property Rights Management System and the System for Rewarding Star Patents have been formulated, for rewarding authorized patent inventors, and encouraging technicians to actively exert their subjective initiative and explore patent points in design and improvement work.The core patent of Joy
111、oungs steam rice cooker won the third prize in the Yangtze River Delta High-Value Patent CompetitionPatent exploration process for steam rice cookersBackground: With the fierce competition and uneven quality of product quality, as well as coating peeling incidents that affected peoples food safety,
112、the steam rice cooker technology came into being at the right moment. The steam rice cooker is a differentiated technology promoted by the Company, which helps with the Companys high-end rice cooker route.Process: Combined with the search and analysis of existing technologies, Joyoungs technical sol
113、utions have been dug up and protected for a number of times, forming a batch of high-quality patents.Data: There are over 200 patent applications based on the steam rice cooker project, including over 10 invention patents.206 invention applications1,654 utility models208 design applicationsDuring th
114、e reporting period, the Company has 2,068 newly added patent application rights, including:543 invention applications8,277 utility models1,309 design applicationsAs of the end of the reporting period, the Company has a total of 10,129 patented technologies, including:Result: The steam rice cooker pa
115、tent cultiva-tion project submitted with the core patent as the core element participated in the Yangtze River Delta High-Value Patent Competition, and won the third prize. The technical inno-vation of Joyoung has been well protected through a series of patents, and a sound pat-ent barrier has thus
116、been built, making steam rice cooker products unique to Joyoung.252021 ESG ReportInformation SecurityBased on the philosophy of reduce information risks and help with the stable development of the Companys business, Joyoung adheres to maintaining information security, creates a safe network environm
117、ent, and formulates the Online Management Rules on Information System, Joyoung Information Security Policy, Rules on Information Security Incidents Management, Rules on Personal Information Protection Management and other information security rules, improve the construction of the data security mana
118、ge-ment system, fully implement information security protection, and pass the ISO27001 information security certification.ISO27001 Information Security CertificationThe Company engages a third party to conduct IT vulnerability analysis on the Companys systemsIn 2021, the Company upgraded its data se
119、curity capabilities in accordance with relevant requirements under national data security policies.Clarify data desensitization and API usage specificationsProvide tool support for the utilization of capabilities18 databases, 5,606 sensitive data sheets and 7,208 sensitive fields in a rowAssess 394
120、API interfaces, finding a total of 29 risky APIs, all closed-loopRegulate the collection, use, sharing, transfer and disclosure of personal information2 categories, 98 items in 18 sub-categories, and three-level standardsDevelop the classification and grading standard for sensitive dataLaunch a sens
121、itive data discovery platformFormulate the Sensitive Data Desensitization Specifications and API Interface Security SpecificationsStudy API security tools and Shardingsphere desensitization toolsIssue the Personal Information Protection Management RulesAPI Risk assessment26Joyoung Co., Ltd.Clean Pra
122、cticeParty Conduct ConstructionJoyoung attaches much importance to improving the anti-corruption mecha-nism, formulates the Anti-fraud Management Rules, the Auditing Supervision Management Rules and Complaint and Suggestion Management Rules, establish-es various channels to accept complaints and sug
123、gestions from its employees, suppliers, distributors, consumers, etc., reviews the implementation of business ethics, anti-corruption and anti-bribery rules on a regular basis, and holds train-ing sessions on clean practice, so as to standardize the professional conduct of all employees, establish a
124、 good atmosphere of honesty and dedication, and prevent the occurrence of any damage to the interests of the Company and shareholders. In 2021the Company carries out 7 pro-fessional ethics training sessionsthe WeChat public account Honest Joyoung published 17 integrity propaganda articlesFeatured Pa
125、rty-buildingJoyoung adheres to the guidance of Xi Jinpings Socialist Thought with Chinese Characteristics in the New Era, and integrates Par-ty-building into the Companys business development. It has created a 365 characteristic Party-building activity mechanism, and has won the title of Advanced Gr
126、assroots Party Organization in Qiantang District, Hangzhou. In 2021, the Company built a Par-ty-building culture exhibition hall, which has passed the acceptance by the superior Party working committee.Committed to becom-ing a participant in cor-porate decision-makingCommitted to becom-ing an execut
127、or of cor-porate developmentCommitted to becom-ing a driver of corporate innovationCommitted to becom-ing a builder of corpo-rate cultureCommitted to becom-ing a leader of thought for employeesFive commitmentsHealthy mechanismHealthy mindHealthy bodyHealthy lifeHealthy organizationHealthy productsSi
128、x aspects of healthEstablish a reward and incen-tive mechanismEstablish a performance evalu-ation mechanismEstablish a responsibility implementation mechanismThree mechanisms272021 ESG ReportConstitution of Party membersParty day eventsoyoung strictly adheres to the principle for the approval of app
129、lications for joining the Party, recruits those that are politically correct, have faith, abide by rules and disci-plines, act with moral integrity, have good characters, make contributions and have achievements into the organization, makes overall plans, adjusts the structure in a planned and step-
130、by-step manner, attaches much importance to the development of first-line Party members, and promote the development of female members, high-er-education members and ethnic minority members.Joyoung attaches great importance to the combination of political education and social practice. In 2021, the
131、Company has organized a total of 79 themed Party day event such as Learning the Spirit of the Sixth Plenary Session of the 19th CPC Central Committee, and carried forward the knowledge of Party history, enhanced the sense of belonging of Party members and played the vanguard and exemplary role of Pa
132、rty members through various themed Party day events.Activities on the 100th anniversary of CPCParty-Building Culture Exhibition HallParticipated in the chorus competition of the Medical Port Party Working Committee and won the second prize28Joyoung Co., Ltd.292021 ESG Report30Joyoung Co., Ltd.Qualit
133、y management systemIn terms of products, it manages to make quality breakthroughThe Company constantly explores customer needs, advocates a healthy diet lifestyle, is committed to continuous innovation of products and services, keeps improving product quality and customer experience, and creates hea
134、lthy, convenient and high-quali-ty dietary solutions for customers.Quality ManagementIn accordance with the ISO9001 standard as well as special requirements of customers, the Company has adopted the process method, integrated all terms under the quality management standard into the process, establis
135、hed a documentary quality man-agement system, and formed management manuals, procedural documents and other system documents, to meet the needs of customers, improve their satisfaction degree, and comply with laws and regulations.Joyoungs quality management value logic not only includes improving th
136、e yield rate, reducing complaints and reducing losses, but more importantly, pleasing users, and winning market advantages and brand advantages. Make good products that have ob-vious quality selling points and meet users expectations; do well in products, and realize good quality during the whole pr
137、ocess, in all elements, and with all employees, from users and customers to products, so as to meet users needs and expectations based on products and capabilities.Product improvement (better and better thinking)Product experienceProduct realizationUsersdemandUserssatisfactionQuality management perf
138、ormance in 2021 on a year-on-year basis15% lowerNew product failure rate: 42% lowerNegative reviews:60% lowerQuality complaints:312021 ESG ReportProduct InnovationTechnology is the primary productive force. Accelerating the transformation of sci-entific and technological achievements can not only la
139、y a solid foundation for eco-nomic growth, but can also inject new momentum into the long-term development of the Company and even the whole industry. Joyoung focuses on innovation, and keeps improving the innovation capability and sustainable development capability of the Company in order to fully
140、tap the potential of its employees, so as to ensure the Companys continuous and rapid development. Joyoung attaches great importance to the atmosphere of innovation, and has established an innovation incentive and reward system and the Joyoung Innovation Day. Its internal key innovation events inclu
141、de two programs, namely, Product Innovation & Resolutions of Key Problems and Product Innovation Competition.In order to create an atmosphere of product innovation, trigger the enthusiasm for innovation, improve the competitiveness of the Companys products, and promote the long-term development of t
142、he Company, the Company has been actively promoting technology sharing, and encouraging the application of technologies across different product lines, to realize the transplantation, integration and leap of innovation. The Company has built an innovation platform, guided the implementation of innov
143、ative ideas, and launched various innovative activities to promote the sense of accomplishment of new personnel, so as to realize the imple-mentation of technology-driven product force strategies and facilitate the development of products and technologies.Innovation Incentive MechanismIn 2021, the C
144、ompany continued to increase the investment in R&D, explored and developed forward-looking innovative technol-ogies, focused on mainstream rigid-demand categories, improved R&D systems and mechanisms, and introduced high-end R&D talents, to effectively promote technological progress and innovation.
145、The Company invested RMB357,278,700 in R&D, a year-on-year growth of 3.31%, accounting for 3.39% of its revenues.32Featured products in 2021Under 30 years old30-40 years oldOver 40 years old283 persons29 persons319 personsMasters degree97 personsBachelors degree543 personsTotal number of R&D personn
146、el of Joyoung :631R&D investment201920202021RMB346 millionRMB330 millionRMB357 millionWater Purifier & Heater Joyoung Space Water Purifier & Heater, a water purifier that can distribute warm waterWet and Dry VacuumDust collection, mop-ping and washing just with one clickLiving cleaning products Cook
147、ware products Water and household productsWear-resistant Non-stick WokFor both stir-frying and sau-teed food, with a light weight easy to handleJoyoung Co., Ltd.332021 ESG Report Chinese lifestyle productsElectric Pressure CookerLean, healthy and light mealsCarbon Steel Kettle Rice CookerNewly launc
148、hed binchotan far-infrared endothermic linerElectric Chafing DishThe Industrys first 2000W quick electric chafing dishUncoated Steam Rice CookerSafe design without coating Cooking and living productsSoy Milk MakerThree-in-one for fine high-speed blendingBlenderUltra-thin shape, low-noise high-speed
149、blending, and unique heating sterilization technologyBlenderSilent high-speed blending, fine and filter-freeSmart Noodle MakerSmart weighing, automatic water feeding, and differ-ent types of food each day in a weekWestern lifestyle productsAir FryerAir-fried cuisine with enhanced delicacyToasterCris
150、py and delicious baked toastsElectricity Cake ClangGive food just the right warmthHealth PotFinely boiled and stewed drinks to give you comfortable and healthy enjoymentJoyoung Co., Ltd.Sunshine ServiceThe Company has created the Sun-shine Service after-sales brand, adhered to the service philosophy
151、 of integrity, warmth, transparency and happiness, established a high-quality customer service team and a customer complaint handling management sys-tem, handled content inquiries, com-plaints, feedback and other demands from customers both on line and off line, resolved various complaints in a time
152、ly manner, conducted customer satisfaction surveys on a regular basis, and provided users with professional, efficient and satisfying services. In 2021, the Company obtained the five-star af-ter-sales service certification.Five-star after-sales service certificationJoyoung Sunshine ServicThe 2,000 s
153、table professional outlets, unified store image and sales-marketing integration, making it No. 1 in the industryExcellent service networkThrough the advanced hu-man-computer interaction and time-limited closed-loop mech-anism, the efficiency of meeting user needs is better than the industry average.
154、Efficient demand resolutionProactively embrace new demands for interconnected services, and facilitate users consultation and complaints in a multi-channel and multi-mode mannerConvenient service encounter4,000 professional engineers, with an average working age of over 5 years, who have received co
155、rresponding pre-job training and are subject to star-level as-sessment managementProfessional service team342021 ESG ReportTrend in service satisfaction in recent yearsWith a systematic planning, re-serve, distribution and emergency mechanism, the spare parts sup-ply industry leads the industryStron
156、g supply of accessoriesAdhere to professional services, match product and channel reform, meet customers needs, and achieve win-win cooperationWin-win customer cooperationProvide characteristic services that have great influence in the industry such as extended warranty, trade-in and five-free secur
157、ity inspection.Unique value-added servicesVigorously promote the appli-cation of online services and online data application, and increase the efficiency of the service process by 50%Advanced service digitizationNote: Satisfaction degree in the survey = overall satisfaction degree * 0.1 + store main
158、tenance satisfaction degree * 0.4 + local ser-vice hotline satisfaction degree * 0.3 + service policy satisfaction degree * 0.22000202021Customer satisfaction survey94.1%96.8%93.9%95.9%94.0%96.6%96.7%96.5%3536Joyoung Co., Ltd.In terms of employees, it is people-orientedIn accor
159、dance with the Companys development strategy, Joyoung follows the philosophy of talents are the first resource and the employment policy of people-oriented, combining with morality and capability, formulates its own human resources devel-opment strategy, and builds a comprehensive human resources ma
160、nagement system with the integration of selection, cultivation, use and retention. In the past three years, it has invested nearly RMB 18 million into training, established online learning platform of Xiaoyang Academy and implement the Dream-Making Program, Star Program, New Talents Program, Blade P
161、rogram, TRIZ Training Camp, Product Manager Training Camp, Project Manager Training Camp, New Leader Workshop, Executives Academy and many other training programs for staffers at various levels. Joyoung has also launched a special training campaign for its sen-ior executives under the program of Hua
162、wei Business Leaders, built a learning and empowerment system involving both front-line employees to senior executives, and created a dynamic talents incentive and growth mechanism, which can effectively promote core competitiveness and promote the common development of the organization and the empl
163、oyees.Talent PhilosophyThe Company adheres to the core values of people-oriented, team work, responsibility and health, insists on people-oriented innovation, takes pride in the achievements and development of its employees, creates a fair, just and transparent working envi-ronment for the employees
164、, and encourages the employees to be consciously integrated into the team, relies on the team to real-ize personal development and cultivate the ability and habit of conscious communication and cooperation. It also insists on being responsible for its users, employees, partners and shareholders, req
165、uires the employees to be sincere, down-to-earth and faithful, pursue simplicity, efficiency and norms, and provides the employees with a healthy work platform.People-orientedStrategy development and exe-cution reviewInternal control environmentExternal environmentResponsibilityBe a responsible ente
166、rprise that benefits the societyHealthChoose a healthy business and make healthy productsTeamworkRely on the team to realize personal development372021 ESG ReportJoyoungs talent viewUnconstrained by stereotypes and past experience, keep exploring new methods, to create new products or make new work
167、achievementsInnovative breakthroughWith results as the main basis for measuring work effectiveness, focus on improving performance, achieving goals and yielding resultsResult-orientedCreativitySet high goals and requirements for work, be subject to self-supervision, and act proactivelyStrong self-dr
168、iving forceBe impartial and upright, adhere to principles, be faithful, keep promises, cooperate with others when there is someone in charge, and take the responsibility when there is no one in chargeIntegrity and responsibilityMindsetAlways maintain a positive energy and enthusiasm towards work, al
169、ways be able to complete tasks or fulfill commitments satisfactorily, and make every effort for the best resultsPassionate about workHave a sense of mission to work, be not afraid of difficulties, be happy when facing competitions, and cope with challenges and adversities with a positive attitude an
170、d methodDare to challengeEnthusiasm Be willing to share useful information and resources, be able to solicit and listen to others experience, per-spectives and opinions, learn from and collaborate with each other, and achieve common goalsWith the motivation and perseverance for continuous learning,
171、pay attention to personal growth and constant-ly iterate the knowledge systemLearning abilityTeamworkAbility38Joyoung Co., Ltd.Production personnelTechnical personnelAdministrative personnelOther professional personnelSales personnelFinancial personnelOther administrative personnelAbove masters degr
172、eeJunior collegeUnder secondary technical schoolBachelors degreeSecondary technical school and high schoolRights and Benefits of EmployeesThe Company strictly abides by the Labor Law of the Peoples Republic of China, Contract Law of the Peoples Republic of China and other relevant laws and regulatio
173、ns, and proactively responds to the governments call, by giving priority to stabilizing employ-ment and protecting peoples livelihood, respecting and protecting the legitimate rights and interests of employees, prohibiting children labor according to law, ensuring equal pay for equal work between me
174、n and women, protecting the legitimate rights and interests of female employees, striving to create a diversified, fair and just working environment, and ensuring all employees are not treated differently just because of their religions, genders, ages, disabilities, etc.The Company carries out campu
175、s recruitment, social recruitment, internal recruitment and other recruitment activities through various recruitment channels, such as its official website and official WeChat account, third-party recruitment platforms and offline job fairs, regulates the recruitment process, and carries out recruit
176、ment in a fair, open and impartial manner, to continuously in-troduce high-quality talent resources, prepare talent reserves for the Companys development, and contribute to the social goal of stabilizing employment of the government.Basic Rights and InterestsFair RecruitmentGender Composition Ratio
177、of EmployeesRank Composition Ratio of EmployeesEducation Background Composition Ratio of EmployeesAge Composition Ratio of EmployeesMaleFemaleUnder 30 (inclusive)Over 46 (inclusive)31-45Joyoungs recruitment philosophyIt is the leaders responsibility to recruit the right talentsRecruitment is for the
178、 CompanyStaffing dataBe more than a talent spotter, and look for talents who are bet-ter than themselvesSeek major common points while reserving minor differenceAs of December 31, 2021the Company has a total of 2,915 employeeswith a labor contract signing rate of 100%There is no child labor or force
179、d labor or any other labor rights violation36%64%21%26%18%9%2%2%22%11%9%1%56%23%54%43%3%392021 ESG ReportThe Company provides employees with a market-competitive compensation and performance system and benefits system. The compensation and performance system consists of basic salaries, bonuses, subs
180、idies and benefits. In order to standardize the management of benefits and ensure benefits of the employees, the Company has formulated Benefits Management Rules, Supple-mentary Provisions on Benefits Management Rules and other rules. The Company provides employees with basic benefits accord-ing to
181、law, and on this basis, provides employees with special benefits in medical treatment, food, housing, transportation, etc.Focus on major issues about the Companys business development, major decisions, and hot issues that concern employees such as those related to their vital interests. Hold employe
182、e representative conferences on a regular basis, to strive to resolve problems for grass-roots employees, and extensively listen to opinions and suggestions of employee representatives and the majority of management officers and employees. In addition, in order to standardize the operation of the Co
183、mpany in all aspects, reflect opin-ions and thoughts of employees in a timely manner, and respond to opinions and suggestions of employees rapidly and effective-ly, the Company has formulated the Management Procedures for the Handling and Feedback of Opinions, Suggestions, Appeals and Feedback of Em
184、ployees, and established two-way communication channels between management officers and employees, including a hotline and a mailbox for complaints and suggestions, an office network information platform for complaints and sug-gestions, a WeChat public account for Investment complaints and suggestio
185、ns, a SOA platform of the Voice of Customers, Joyoung Administration and meetings of various departments at all levels, to listen to the voice of employees through multiple channels.Compensations and BenefitsDemocratic managementBasic benefitsFeatured benefitsSix insurances and one fund (endowment i
186、nsurance, un-employment insurance, work-related injury insurance, maternity insurance, medical insurance, supplementary commercial insurance and housing fund)The right to leave according to law (statutory holidays, sick leave, marriage leave , funeral leave, maternity leave for female employees, etc
187、.)Physical examination for all employeesHigh-temperature subsidySix types of visits: Birthday/marriage/maternity/illness/accident/funeral careEducational sponsorship: Encourage employees to re-ceive further education or professional certification, and give them bonuses for itHoliday benefits: Distri
188、bute holiday benefits (Joyoung products, etc.)Allowance benefits: Meal subsidies or free lunchThe Company held the 5th employee representative conference congress on November 23, 2021General Managers mailbox40Joyoung Co., Ltd.Safety and Health of EmployeesThe Company adheres to the occupational heal
189、th and safety management policy of people-oriented, harmonious management, risk reduction, safety and health. In order to protect the physical and mental health of laborers, enhance their awareness of safe production, and ensure safe production, the Company has passed the ISO45001 occupational healt
190、h and safety management sys-tem certification, and formulated the Environmental Factors and Hazardous Sources Control Procedures, Fire Management Rules, Safety Education and Training Management Rules and other documents.Management RulesPeople-oriented, harmonious manage-ment, risk reduction, safe an
191、d healthySet occupational health and safety goals and take measures every year, monitor and measure the operation-al performance of the occupational health and safety management sys-tem, and check the achievement of goals on a regular basis.Collect and update laws, regulations, standards and other r
192、equirements ap-plicable to the Companys occupational health and safety management work on a regular basis every year, and send the provisions collected to the correspond-ing professional department for review, to determine the applicable provisions.PolicyGoalLaws and regulations and other requiremen
193、tsOrganize various departments annual-ly to identify and evaluate the source of danger in their own business activ-ities (including products involved and related parties), and to formulate the prevention and rectification measures.Hazard source identificationDevelop emergency plans every year, and o
194、rganize corresponding emergen-cy drills, to identify potential risks and reduce the occurrence of such poten-tial risks.Emergency responseProvide workers exposed to occupational disease hazards with physical examination for occupational diseases before, during and after they take their jobs, and est
195、ab-lish relevant occupational health files.Physical examination for occupational diseasesArrange annual occupational health examinations for posts with hazardous factors every year, and post warning and instruction signs. Meanwhile, provide labor protection equipment for employees on certain posts,
196、and ensure the workers can use the equip-ment correctly and replace it in time.Post hazardous factor monitoringProvide employees with health and safety training on a regular basis every year.TrainingISO45001 Occupational Health and Safety Manage-ment System CertificationDiagram of the occupational h
197、ealth and safety management system412021 ESG ReportSafety EducationStrictly observe requirements under the management rules of the Company, establish three-level safety education and training contents for production employees, and implement appropriate training, to ensure that the employees can quic
198、kly understand the operating environment and risks therein after taking their jobs, and be able to prevent and control risks with self-awareness.In 2021, the Administrative Department of the Company organ-ized a total of 6 trainings for the safety production month, safety production training and spe
199、cial training for key positions. At the end of each month, the safety production administrators of var-ious departments will be organized to conduct joint inspections on office areas, laboratories and key zones. In addition to the unified fire safety knowledge lectures organized by the Admin-istrati
200、on Department of the Company, relevant key prevention and control departments can also coordinate resources based on their own management measures, and plan and organize fire safety lectures for employees, to help employees understand the basic knowledge about fire safety and self-rescue means.The p
201、roduction department has established independent equipment operation procedures for the equipment used dur-ing operation, and specifies equipment operation steps/meth-ods, safety precautions and emergency measures, and help employees understand risks and control requirements for the equipment throug
202、h point-to-point physical operation training.The production department has established a Chemical List for chemicals used during operation, and conducted chemical safety education and training for employees on a regular basis, to help them clearly understand requirements for the protec-tion against
203、chemicals and use them in operation.Based on the EIA test result, the production department sorts out those who are exposed to occupational hazards on the operation site, and plans and organizes occupational health education and training for employees, to help them clearly un-derstand their occupati
204、onal hazard risks and daily prevention and control requirements.Plan and organize training on dormitory management require-ments for employees, clarify requirements for dormitory elec-tricity use, and avoid dormitory safety risks.Cooperate in the Companys fire drill, to help employees know the escap
205、e route and escape method clearly, understand how to use fire extinguishers, and have a clear understanding of fire-fighting knowledge.The production department has established 6S management tasks, sets up inspection standards, and organized training and guidance. There are personnel that conduct 6S
206、 daily monitor-ing and weekly inspection, Regular monitoring and timely recti-fication are implemented, to avoid any safety risks.Three-level safety education and training for new employeesEmployees participated in the publicity of fire safety knowledgeEquipment operation safety training for operato
207、rsChemical operation safety training for workersOccupational health and safety education and training for operatorsDormitory safety education and training for operatorsFire drillProduction 6S control42Joyoung Co., Ltd.To protect the health of its employees effectively, Joyoung has further implemente
208、d the people-oriented development philosophy, and thus arranges annual health examinations for all the employees every year, and provide additional occupational disease ex-aminations for part of the employees (67 people), striving to provide the employees with all-round and considerate health care.H
209、ealthy LifestyleHealth cabinJoyoung Health CabinThe company has built a health cabin and put it into use. By conventional health testing equipment, safe and effective moxibustion physiotherapy, online and offline health knowledge lectures, free diagnosis and other means, it provides good services to
210、 realize healthy workers as well as a healthy company and a healthy city.Emergency rescue drill432021 ESG Report Joyoungs training systemTraining and Development of EmployeesJoyoung adheres to the training principle of combining training and practice on a result-oriented basis, takes the quality eva
211、l-uation system and professional behavior evaluation system, the hierarchical and sequential system, the courseware system, the lecturer system, the learning platform system and the institutional system as the foundation, improves the operation system from five aspects, including demand analysis, pl
212、an formulation, course development, training implementation and effect evaluation, and gradually builds the training system. The Company has established a two-level training system, developed the Online Training Management Rules, New Employee Training Management Rules, External Training Management R
213、ules, Internal Training Manage-ment Rules and Joyoung internal trainer team, to ensure the effective implementation of training needs, plan formulation and im-plementation and effect evaluation, promote the career design of employees, create a platform for ability improvement and career development
214、for employees, and ensure the implementation the strategic goals of the Company.Values/attitudeUseSystem culture E-learning platform Training organizational structureDemand analysisPlanningCourse de-velopmentTraining implemen-tationEffect evaluationOperation systemCoursesystemSupport platformComposi
215、tion of the Training SystemLecturer systemCultivateSelectIncentiveSenior managementMiddle-level managementJunior managementSales skillsProduction skillsMarketing skillsJoyoungs talent training system 2.0The Company has built a Training and De-velopment Department, which is in charge of the establish
216、ment of the training system, as well as the formulation and implemen-tation of training plans. In 2021, focusing on high growth with professionalism, boosting performance under the help of programs, through the online learning platform - Xiaoyang Academy, the Company has built a talents cultivation
217、system 2.0 based on the growth and competency of employees, including strategic transformation, skill im-provement and talent echelons.A systematic training system based on employee growth and job competencyLearning platforms: Xiaoyang School, Mini CEIBS, Spiritual Wealth Club and DedaoStrategic tra
218、nsformationTalent echelonSkill improvement44Joyoung Co., Ltd.Joyoung provides broad development channels for employees in technology, skills, management, sales and other fields. The employees can choose the most suitable development path and set their career development goals based on their strategi
219、c development needs as well as their own characteris-tics, career interests and expertise. They may also do career transitions between the management channel and the pro-fessional channel.Joyoung career development channel Training in a visitManagementProfessionalTechnicalMarketingDFMA trainingIE sp
220、ecial training camp452021 ESG ReportCare and Activities for EmployeesJoyoung keeps pace with the times, proactively takes the responsibility of caring for employees, gives help and assistance to em-ployees, builds a harmonious company with actions, and contributes to building a harmonious society.Si
221、ngle employees: The Company has estab-lished the Joyoung Matchmaker Award, and the trade union would hold cross-company single associations, to help single employees find their romantic partners.Working couple: The Company has estab-lished a Love Cabin to resolve housing problems for employees, and
222、pays regular visits to retired employee.Retired employees: Co-founders of the Com-pany would attend dinner parties with them and pays visits to them during festivals with red pockets.Employees with financial difficulties: The Company has established a fund for employ-ees in major financial difficult
223、ies, carried out assistance activities for such employees, and provided education assistance for children from poor families. Visit to old employeesJoyoung Matchmaker Award46Sports meetingAnnual meetingIn order to advocate the philosophy of pas-sionate and happy work, happy and healthy life and enri
224、ch the life of employees, the Com-pany has set up 22 clubs, including those in arts, sports, food and other aspects, and all em-ployees can participate for free. In 2021, around 1,500 people participated in the activities. The Company has organized leagues within and outside the Company as well as s
225、ummer par-ent-child training courses on a regular basis. In addition, the Company holds three cultural meetings each year, namely, staff meeting, sports meeting and annual party.Joyoung Co., Ltd.Art TroupeAcademy of Painting and CalligraphyDanceBasketballSoccerPhotographyRoller SkatingYogaTable Tenn
226、isBakingMommyJogging GroupBadmintonMakeupArcheryBilliardsAcademy of NutritionMFTSwimmingWerewolfVolleyballVLOG22 clubs472021 ESG ReportOrganizational structure chart of the Supply Chain Operation DepartmentIn terms of the industry, it seeks common developmentIn order to build a sustainable ecosystem
227、 of healthy kitchens and smart kitchens, Joyoung has constantly sought like-minded part-ners with an open and inclusive attitude. We have been promoting the coordinated development of the upstream and downstream of the industrial chain, establishing external cooperation in R&D, products, supply and
228、marketing, and working with our partners to create a sound business ecology, to achieve a win-win situation.Supply Chain ManagementThe Company has built a set of collaborative intelligent manufacturing management system, namely, the CIS system, which enables data exchanges between its own factory an
229、d complete machine suppliers. Independent CIS system accounts are allocated through Joyoungs own factory with OEM factories, and the CIS system deployed in the cloud is seamlessly connected to the MES of each factory. Industrial robots, AGVs, testing equipment, code scanners, loading and unloading m
230、achines and other equipment are networked, to achieve data ex-changes at the equipment level, the workshop level and the factory level, so as to provide data support for the management system; besides, redundancy is adopted to ensure reliability. Through collection, networking, analysis and control,
231、 the closed-loop management of each link is completed, and the automatic collection of all equipment parameters and early warnings for abnormalities in the production process, as well as the remote transmission of manufacture management and supply management amongst various equipment, are thus reali
232、zed.The collected historical and real-time data of the manufacturing process are stored, analyzed and visualized, and are displayed in the central control room in a real-time manner, to ensure that the Company can be informed of the production and manufacturing conditions of each factory in a real-t
233、ime manner, and further realize production process monitoring and equipment failure diagnosis.Supply Chain Operations DepartmentProduction and Marketing Planning DivisionCooking BU Planning DivisionChinese BU Planning DivisionWestern BU Planning DivisionWater Home Appliances Planning DivisionPMC Dep
234、artmentProcurement CenterManufacturing Technology DepartmentStructural Strategic Procurement DepartmentHangzhou FactoryJinan FactoryE-strategic Procurement DepartmentAutomation Project DepartmentManufacture CenterLogistics Extension DepartmentLogistics Extension DepartmentLogistics Operation Departm
235、entPOP Operation DepartmentHR Administra-tion DepartmentComplete-Machine Strategic Procurement DepartmentCooking BU Procurement DepartmentChinese BU Procurement DepartmentWestern BU Procurement DepartmentWater Home Appliances BU Procurement DepartmentSN Supply Management DepartmentProcurement Suppor
236、t Department48Joyoung Co., Ltd.2021 supply chain strategy houseSupply chain strategy systemJoyoung enhances its competitiveness of its main products by establishing the supply chain strategy house and with a focus on key business indicators, and achieves the recourse breakthrough by keeping improvin
237、g product quality. Joyoung also controls whole-process comprehensive costs and records cost reduction by upgrading manufacture, managing working capital and taking other measures. Further, by empowering the supply chain with digitization, we realize the production and sale upgrading of the whole cha
238、in and safeguard the efficient supply of products. We stay committed to customer-oriented principle, introduction of technical professionals and product innovation, continue to develop new products, create differentiated product layout and take the initiative in market competition. Our goal is to bu
239、ild a supply chain integrating strategy and market to guide the efficient opera-tion of the Companys supply chain.Create an efficient supply chain with the combination of strategies and marketizationFocus on the Companys core business indicators, be customer-orientated, and take the initiative to at
240、tack and get the resultsUltimate costSupply supportResource breakthroughWhole-supply-chain efficiency enhancementNew product breakthroughCost controlProfessional synergyStrengthened qualityManufacture upgradeTurnover control492021 ESG ReportJoyoung considers suppliers as an important resource, and a
241、ttaches much importance to establishing a long-term and routine com-munication and operation system with suppliers, to provide organizational and high-level supports for the business cooperation between both parties. The Company has developed the Procurement Management Rules, Business Lean Star Cert
242、ification Manage-ment Rules for Joyoung Suppliers, Bidding Management Rules, Quality Assurance Agreement and other rules, to promote continuous improvement and achieve a win-win situation for both parties. Based on the material classification and the degree of common devel-opment of suppliers, as we
243、ll as the term of cooperation, Joyoung divides its suppliers into strategic suppliers, excellent suppliers and general suppliers, to manage supplier relations strategically, and establish long-term cooperative partnerships with strategic suppliers and long-term suppliers. It is also committed to the
244、 development of global suppliers, to improve the global supplier coverage of key components. In addition, it adopts ISO9001 and TS16949 as evaluation standards for the introduction of key suppliers.Strategic suppliers: Establish a long-term partnership with suppliers on an end-to-end strategic colla
245、boration basis, jointly build strategic control points, and form long-term core com-petitiveness.Non-strategic suppliers: Conduct performance appraisal in six aspects, i.e. TCO, technology, quality, delivery, environmental safety and social re-sponsibility, for full market-oriented competition.Procu
246、rement Operation ExcellenceProcurement Strategy and ObjectivesCooperation ResultsBuild long-term core competitiveness: The original product SKY forms a strategic control point, with a market share ranking TOP1Establish long-term, stable and win-win partnerships: 16 strategic suppliers, 107 suppli-er
247、s in cooperation for more than 5 years, accounting for 32%Leading cost: As the prices of raw materials rocketed in 2021, we successfully maintain the cost advantage ahead of our main competitors by front-end design optimization, supply efficiency improvement, centralized procurement and other key me
248、asuresJoint Innovation: Joyoung joins hands with key suppliers to add benefits and provide household appliances featuring better experience and functions, higher quality and more favorable price for customersStrategic Supplier AwardAwarded strategic suppliers Prize to strategic suppliersAwarded a Sp
249、ecial Contribution Prize to strategic suppliers who has been with Joyoung for 20 yearsTime Ingenuity Award50Joyoung Co., Ltd.In 2021the supplier training carried out by Joyoung covered a total of 146 suppliersJoyoung has established a Sup-plier Lean Office, with 3 full-time lean/IE factories and a s
250、upply chain lean team consisting of over 100 membersThe average cost reduction of lean, automation and other pro-grams is over RMB 40 million per yearIn 2021, 15 benchmarking lines were built, accounting for 23.8%, with revenues of RMB 13.2 millionJoyoung provides a communication platform for suppli
251、ers to learn from each other for common improvement. Through training, coaching and introduction of manufacturing industry engineering technology methodology, value stream analysis and improvement, 6S, TPM, line balance, JIT, continuous flow, automation, informatization, process certi-fication (PC),
252、 multi-skilled workers, QCC and quality month events, etc., Joyoung stim-ulates the improvement motivation and vitality of suppliers, helps them grow healthily, creates a healthy, high-quality supply chain of its own, and thus provides strong sup-port for gaining advantages in the market. Joyoung pr
253、ovides relevant training plans to suppliers every year, carries out coaching and inspection during the process, publishes results every year, motivates those that perform excellently, grants honorary certificates, and compiles and shares outstanding improvement cases of suppliers.Joint developmentQu
254、ality managementManagement talent cultivationLaboratory managementTechnical coach-ing conversionAnnual innovation reward selectionSupplier innova-tion protectionQuality MonthQC teamQuality ratingLean coachingJPS manufacturing allianceLean ratingAccount aging policyResult sharingLaboratory technician
255、 certifi-cation and cultivationLaboratory rating certificationLaboratory construction coachingEmpowerment platform for the strategic supplier512021 ESG Report20202000452021Number of trainings provided by the Com-pany to suppliersCentralized sorting in the production lineIt help
256、s reduce the cost and improve efficiency. Manual labor is replaced by equipment, semi-automatic operation is re-placed by full-automatic operation, and one person, one machine is replaced by one person, multiple machines, as an important direction for the reform of injection molding workshops. While
257、 adopting automatic production, the plant adopts centralized sorting by dividing the workshops into two zones, including the north and the south, and uses realize the automatic launch of the main production line with self-made simple tooling. Employees are engaged in concentrated operation in the so
258、uth and north sorting areas of the workshops, which not only needs fewer workers and reduces manu-al labor, but also helps increase the pay for employees. Centralized sorting reduces labor costs, improves the Companys production and operation management efficiency, helps increase employees incomes,
259、and keeps the workshops clean and tidy.Self-made simple tooling, and automatic launch of the main production lineCentralized sorting across multiple machinesCentralized transmission on the pro-duction lineEarnings from centralized sorting in 2021Total saved labor hours/year21,006Saved amount/year441
260、,126Saved employees/year2052Joyoung Co., Ltd.Industry-University-Research CooperationThe Company has proactively established contact with colleges and universities, built a practice base, and with advantages of both parties, it carried out more cooperation beneficial to students, colleges and univer
261、sities and the Company. The construction of the practice base aims to carry out in-depth cooperation with the colleges and universities in innovative practical teaching, internship and other aspects. Under multi-level, multi-channel, multi-form and pragmatic principles, both parties have exerted the
262、ir own strengths, complemented the needs of each other, coordinated with each other, and further promoted the industry-university-research cooperation between both parties.The Company gives strong support to colleges and universities in innovative practical education and internship, and also welcome
263、s teach-ers and students of colleges and universities to participate in Joyoungs internship and small scientific research and creative programs, to give full play to the strengths and functions of both the Company and the colleges and universities in the cultivation of professional talents. The Comp
264、any explores, establishes and improves a new mechanism for the cooperation between the Company and the colleges and uni-versities for the joint cultivation of talents of professional technology and product innovation, gives full play to the platform role of the prac-tice base of the Company, cultiva
265、tes high-quality innovative and entrepreneurial talents, and achieves common progress and development.By the end of 2021, the Company has successively worked with Tsinghua University, Zhejiang University, Fudan University, Southeast University, China Agricultural University, Jiangnan University, Zhe
266、jiang Sci-Tech University, Zhejiang Gongshang University, China Jiliang University, Technology Duplicate Checking (Assessment) Center of Zhejiang Academy of Science and Technology Information Research and Zhejiang Fangyuan Testing Group for joint scientific research programs, industry-university-res
267、earch cooperation, talent training and cut-ting-edge technology exchanges. It has also carried out cooperation in internship and employment on a regular basis. Teachers and students of Zhejiang University walked into JoyoungLetter of Appointment for ExpertsReinforced Cooperation between Joyoung & Zh
268、ejiang UniversityIn June 2021, more than 20 teachers and students from the Excellence Class of the School of Mechanical Engineering, Zhejiang University, led by Vice Dean Liu Zhenyu of the School, walked into Joyoung Creative Industrial Park in Hangzhou, starting the first class of Innovative Design
269、 Methods and Practice of Zhejiang University. Dean Wei of Joyoung Research Institute introduced Joyoungs history of innovation and development, its product design concept and process of health and innovation in detail, as well as the achievements made by the innovative method TRIZ and the innovative
270、 software Goldfire. This class was an attempt to the innovate teaching of the School of Mechanical Engineering, Zhejiang Universi-ty, and is also an innovation of Joyoungs production-university-research practice. Meanwhile, Joyoung has established a normalized exchange platform with the School of Me
271、chanical Engineering, Zhejiang University, to jointly explore the establishment of the Social Practice Base of the School of Mechanical Engineering, Zhejiang University, so as to seek opportunities for industry-university-research cooperation.532021 ESG ReportDiscussions within the IndustryFrom 2018
272、 to 2021, Joyoung led or participated in the formulation of 33 standards, including 14 national standards, 4 industry standards, and 15 group standards.SNStandard nameStandard No.Standard nature1IoT Household Appliance Public Instruction SetGB/T 36428-2018National standardFormulated2Floor Scrubbers
273、for Household and Similar PurposesT/CHEAA 0018-2021Organization standardFormulated3Technical Specifications for Cordless Foldable Handheld Dry Vacuum CleanerT/CAS 383-2019Organization standardFormulated4Steam Mops for Household and Similar PurposesQB/T 5426-2019IndustrystandardFormulated5Performance
274、 Requirements and Testing Methods for Electric KettlesGB/T 22089-2021National standardRevised6Brand Evaluation Guidelines for Consumer Perception MeasurementGB/T 39071-2020National standardFormulated7Food MasherGB/T 15854-2021National standardRevised8Rice CookerGB/T 40978-2021National standardFormul
275、ated9Iron Non-Stick PanGB/T 40354-2021National standardFormulated10Technical Requirements for Intelligent Household Appliances Equipped with IoT Operating Systems Soymilk MakersT/CAS 520-2021Organization standardFormulated11Technical Requirements for Intelligent Household Appliances Equipped with Io
276、T Operating Systems High-Speed BlendersT/CAS 522-2021Organization standardFormulatedStandard examples formulated and revised with Joyoungs participation 54Joyoung Co., Ltd.The Company has always been implementing the philosophy of win-win for partners, and actively seeks like-minded business partner
277、s in various fields such as R&D, products, supply and marketing, to realize the synergistic effect of 1+1 is greater than 2 and achieve win-win development.Related Parties MeasuresGovernment departments and charity organizationsPay visits on a regular basis, attend meetings held by the government, a
278、nd get information from WeChat groups and QQ groups in a timely manner.Through the preparation for the establishment of Charity Kitchen and the participation in Shanhai Assistance by purchasing native products in the form of consumption for poverty alleviation, implement the assistance plan. Meanwhi
279、le, respond to the call and actively support Southeast Guizhou, Enshi and other regions, alleviate the malnutrition problem for young stu-dents in remote areas, and stimulate the economic development in backward areas.Professional institutionsActively join associations and organizations. The Chairma
280、n serves as the Vice President of the 13th Executive Committee of Hangzhou Federation of Industry and Commerce, and timely communicates with leaders of the association for the latest information. Co-organize/attend industry meetings.Universities, colleges and research institutesCarry out joint scien
281、tific research programs, industry-university-research cooperation, talent cultiva-tion and cutting-edge technology exchanges; conduct internship and employment cooperationBanksPay visits on a regular basis, and establish good cooperation relationshipsMediaContact with daily news, with year-end media
282、 visits and feature stories; jointly carry out brand com-munication, exposure and other activities as needed for the brand.552021 ESG ReportIn terms of the society, it makes common progress harmoniouslyCore public benefits programWith the overall victory of the battle against poverty and the impleme
283、ntation of the rural revitalization strategy, in order to promote the development of public benefits more systematically, Joyoung and its founder team initiated the establishment of the Zhejiang Joyoung Foundation on December 28, 2020. With gather the force of kind-ness and create a good life with h
284、ealth as the vision, the Foundation carries out rural revitalization, poverty alleviation, assistance for sick and disabled people, scholarship and education assistance programs, assistance for the elderly and orphans, support for disaster relief and other public benefits and charitable undertakings
285、.The Foundations logoAid for students in needBrand eventJoyoung donated over RMB 90 million to public welfare undertakingsAs of the end of 2021Joyoung Aid Program for teenagers in needMajor natural disasters, health events, etc.Brand project56Joyoung Co., Ltd.Public Benefits EventsJoyoung made donat
286、ions to the middle and primary school in Wangqing CountyWalking in LoveThe Joyoung Public Welfare Project was launched in Wangqing County, Yanbian Korean Autono-mous PrefectureWalking in LoveIn April 2021, the launch ceremony of the Joyoung Charity Kitchen and Joyoung Food-Education Workshop in Wang
287、-qing County, North Korea Autonomous Prefecture, Yanbian was held at the Central Primary School of Jiguan Village, Wangqing County, to provide students there with nutritious and healthy soy milk while they have meals at school, so that the school can develop food culture as a curriculum, and the chi
288、ldren can master a skill of survival, realize the impor-tance of healthy diet, and learn knowledge about the traditional food culture.In 2021, Joining hands with Zhejiang Women and Childrens Foundation and Tencent Public Welfare, calling on participants to walk over 10,000 steps a day, and donate th
289、e steps of each day to the Charity Kitchen Program through Tencents WeChat Sports. Joyoung will donate RMB 1 for every 10,000 steps, with a matching gift of RMB500,000, so as to spread the philoso-phy of enjoying health, call on everybody to participate in public benefits undertakings, assisted in t
290、he construction of char-ity kitchens in more than 20 rural primary and secondary schools in Zhejiang, to ensure nutritious meals available to the students.572021 ESG ReportBrand Honors in Public BenefitsFood-Education Summer CampFood-Education Summer CampSince 2014, Joyoung has held 10 immersive app
291、etite summer camps for students in Harbin, Jinan, Xinyang, Qinghai, Hangzhou, etc. Students here participate in program-based interdisciplinary experiential food-education learning in groups, with different modules connected to each other as games, which forms a fun, open and regular exploratory cam
292、p atmosphere, conveys the philosophy of health awareness to the students, and stimulates their appetite and creativity. Through the Food-Education Summer Camp in 2021 themed Love Food & Save Food, students could understand the problem of food waste, from the source of food to the classification of g
293、arbage, know how to cherish food, respect nature and be grateful to society, and develop a scientific, healthy and sustainable view of diet.Friendly Food System Award of the Year granted by the United Nations Food System SummitOutstanding Contribution Enterprise for Collaboration in the East and Wes
294、tThe highest award in the field of charity granted by the Chinese government - China Charity AwardsSelected as one of the Top 50 Excellent Cases of Targeted Pov-erty Alleviation by the State Council Poverty Alleviation Office (2019)Included in the China Poverty Alleviation and Development Yearbook 2
295、020 by the State Council Poverty Alleviation OfficeOutstanding Contribution Award in the 30th Anniversary of the Hope ProjectTop 10 Charity Program Award on the China Charity ListBest Practice Award, Public Welfare of ChinaTargeted Poverty Alleviation Partner of Zhejiang Province, Zhe-jiang Provinci
296、al Charity FederationOutstanding Contributor in Epidemic Prevention and Control Donation of Hubei Province2020 Corporate Citizen Anti-Epidemic PioneerCorporate Social Responsibility Excellence Program AwardBest Social Contribution Award of CSR Education Award20202020202020,083.14095,48082
297、3.44454,478741.63575,906202120212021Amount of charitable donations (RMB 0000)Number of times of participa-tion by employees in volun-teer activitiesLength of time of employee volunteer activities (hours)58Joyoung Co., Ltd.592021 ESG Report60Joyoung Co., Ltd.Joyoungs Green ManagementJoyoung strictly
298、implement the Environmental Protection Law of the Peoples Republic of China and other relevant laws and regu-lations on environmental protection, and actively practice the philosophy of environmental protection and smart factory manage-ment. In 2021, the Company formulated the Energy Resources Manag
299、ement Rules, which require all departments to consider en-vironmental impact when selecting resources, choose environment-friendly and energy-saving products if possible, and continue to make improvement in accordance with the principle of energy conservation and consumption reduction to reduce the
300、negative impact on the environment. The Company requires an internal audit and an external audit by a third-party company every three years. The Company did not violate any laws and regulations on environmental protection or get involved in any pollution accident disputes throughout the year, and wa
301、s not subject to any administrative penalty for violating relevant laws and regulations on en-vironmental protection.Joyoung adheres to the philosophy of harmonious development between man and nature, minimizes environmental impact in the process of production and operation, responds to the call of
302、the international community and China for energy conserva-tion and emission reduction, and improves the efficiency of energy and resource use. The Company adopts the environmental policy of abide by laws and regulations, implement pollution prevention, save energy and reduce consumption, and establi
303、sh an environment-friendly brand, as well as the management policy for HSF hazardous substances of adopt environment-friendly materials and produce green products. It continues to increase the investment in environmental protection in accordance with the ISO14001 management system, promote energy co
304、nservation and emission reduction, protect ecological diversity, and promote the harmonious development of the Company, the society and the environment.The energy consumption of the Company is mainly electric energy. The Company continues to improve the utilization rate of energy and water resources
305、 by strengthening energy consumption management and control. Through clean energy and reinforced energy consumption control, under the premise of an average annual growth in production, the rate of increase in energy consumption of the Company, such as electric power, is smaller than the average ann
306、ual growth rate of production. In addition, the resources consumed by the Company are mainly tap water. Through advocating water conservation and promoting the recycling of water resources, the efficiency of water resources has been continuously improved. The Company has always been adhering to the
307、principle of energy effi-ciency enhancement and low-carbon production, by making statistics on water and electricity consumption as well as paper use each month, summarizing and analyzing its energy consumption, and developing appropriate rectification measures.20202020772021En
308、vironmental protection investment (RMB 0000)Total investment in energy conservation and emission reduction (RMB 0000)ISO14001 certification612021 ESG ReportIndicator Unit 2019 2020 2021Electricity consumptionkWh12,599,07812,681,33511,233,940 Operating revenuesRMB 0000935,144 1,122,3751,054,047Electr
309、icity intensitykWh/RMB 10,000 of revenues13.4711.3010.66Electricity efficiencyRMB10,000 of revenues/kWh0.070.090.09 EnergyNotes: 1. Electricity intensity reflects the electricity consumed per RMB10,000 of output value. The less the electricity per unit of output value, the lower the electrici-ty con
310、sumption intensity. 2. Electricity efficiency reflects the revenues per kWh. The greater the output value per unit of electricity consumption, the higher the electricity efficiency.In 2015, Joyoung Creative Industrial Park joined hands with Hangzhou CNE Pho-tovoltaic Power Generation Co., Ltd. to ca
311、rry out a photovoltaic power generation program, laying 35,000 square meters of photovoltaic equipment on the roof of the Companys workshops. In 2021, the pho-tovoltaic power generation in the plant reached 3,163,198 kWh, 85.6% of which was used by the park itself, with the bal-ance uploaded to the
312、State Grid.Joyoung has established its waste management rules Solid Waste Management Rules, and each department shall be responsible for the process management from the generation of solid waste to the classified collection, and hazardous waste generated will be transferred to qualified suppliers fo
313、r disposal.Notes: 1. Water resources consumption intensity reflects the water resources consumed per RMB10,000 of output value. The less the water consumption per unit of output value, the lower the water resources consumption intensity. 2. Water resources efficiency reflects the revenues per ton of
314、 water. The greater the output value per unit of water resources, the higher the water re-sources efficiency. Indicator Unit 2019 2020 2021Water consumptionTon197,832180,298188,844 Operating revenuesRMB 0000935,1441,122,3751,054,047Water resources consumption intensityTon/RMB 0000 of revenues0.210.1
315、6 0.18Water resources efficiencyRMB 10,000 of revenues/Ton4.736.235.58 Water ResourcesWorkshops with photovoltaic panels62Joyoung Co., Ltd.Joyoungs Green OperationGreen office, which creates a low-carbon new normalTo save energy and resources, improve the utilization rate, avoid waste, protect the e
316、nvironment, and reduce the Companys operating cost, the Company actively promotes energy conservation and emission reduction in its daily operation, and calls on employees to participate actively in energy conservation and consumption reduction activities, to develop the awareness of energy conserva
317、tion and environmental protection, enhance the consciousness of saving electricity and water, fully promote paperless office work, advocate double-sided copying and save paper. The Company also encourages employees to reduce the use of disposable water cups, turn off lights, power switches and gas a
318、fter getting off work, and reduce standby energy consumption of computers, printers and other equipment, so as to realize the reservation of resources and the reduction of emissions.The Company also actively responds to the call of practice conservation and oppose waste of China, and implements the
319、clean plate cam-paign, to reduce kitchen waste. It strictly abides by laws and regulations as well as government requirements, to implement execution garbage classification in the office area as required, promotes the concept and instructions of waste classification to its employees, advocates the r
320、e-duction, recycling and harmless disposal of household waste, and actively performs the environmental protection responsibility as a corporate citizen.In addition, the Company also actively responds to the call of the government by formulating appropriate management methods in accord-ance with rele
321、vant requirements under the Household Waste Management Regulations of Shandong Province and based on the its actual sit-uation, develops the classification standards for various types of waste, provides recycling bins for recyclables, kitchen waste, hazardous waste and other waste for employee work
322、stations, pantries and other areas, carries out effective training and publicity for the orderly promotion of waste recycling in the office area, and advocates green, environment-friendly management.Strictly control the operating temperature of air conditioning.Use energy-saving lighting equipment a
323、nd reasonably plan lighting brightnessTurn off personal computers and other office equipment during non-working hours to reduce standby consumptionDo not add/use any high-power electrical equipment in the Company without authorizationGarbage classification trainingSlogan of electricity savingChoose
324、double-sided paper and black-and-white printing, and use electronic communication and office work as much as possibleCall on the departments to reduce unnecessary newspaper orders and reduce paper wasteProvide garbage sorting and recycling bins in the office area for the sorting and collection of wa
325、ste632021 ESG ReportGreen logistics, as a new mode of transportationIn order to break through the logistics mode, reduce packaging waste, and save logistics costs, the Company works with Alib-aba and JD to explore a new mode of standardized turnover warehouses, so as to achieve a breakthrough in the
326、 entire ware-house/distribution network. The Company has thus granted the title of a demonstration enterprise under the Pilot Logistics Standardization Project in Hangzhou and a demonstration en-terprise of the first batch under the Pilot Project of the Construc-tion of a Modern Supply Chain System
327、in the Circulation Field.Green procurement, which promotes new measures for environmental protectionWhile carrying out green operation to reduce carbon emis-sions, the Company has also voluntarily organized green envi-ronmental protection programs, to offset the carbon dioxide emissions generated du
328、ring its operation, trying to achieve carbon neutrality as soon as possible. Since 2007, the Com-pany has organized a number of afforestation activities, to mobilize its corporate influence to benefit the environment. In addition, the Company has also been actively advocating the philosophy of envir
329、onmental protection, encouraging its em-ployees to actively participate in public benefits activities re-lated to global environmental protection, and practicing green environmental protection with actions. Up to now, in the park, 2,020 trees, 10,312 square meters of plant bands, 182 shrubs and 11,6
330、89 square meters of turf have been planted.Recycling of waste home appliancesRecycling of waste home appliancesWaste home appliances are highly valuable for recycling, which, however, also contain a variety of heavy metals and pollutants, and improper disposal will cause environmental pollution. In
331、2021, the Ministry of Commerce issued the Notice on Further Improving the Key Work of Promoting Consumption in Current Business Fields. It is mentioned in the Notice that we should promote the con-sumption of home appliances and furniture, accelerate the improvement of the recycling and disposal sys
332、tem for used home appliances, improve the recycling network, optimize the recycling channels, promote the replacement consump-tion of home appliances, and guide consumers to enhance the awareness of using home appliances safety, saving energy, protecting the environment, and timely replacing out-of-
333、date old home appliances.In 2021, Joyoung continued with the trade-in service, encouraging consumers to give small home appliances of any brands to Joyoung for recycling with subsi-dies for the purchase of new appliances. In 2021, the company recycled approx-imately 150,000 waste home appliances through the trade-in service, and all the waste appliances were handed over to professional recycling c