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1、P U B L I C S E C T O R2022-23TECHNO VISION2022 BEING LIKE WATERForeword 04Introduction 06Being Like Water 07Overview of TechnoVision 08You Experience 10We Collaborate 16Thriving on Data 22Process on the Fly 28Applications Unleashed 34Invisible Infostructure 40Balance by Design 46A few more things a
2、cross the public sector 542 2TECHNOVISION 2022-23:PUBLIC SECTORTECHNO VISION2022 BEING LIKE WATER640YOU EXPERIENCETHRIVING ON DATAPROCESS ON THE FLYAPPLICATIONS UNLEASHEDINVISIBLE INFOSTRUCTUREBALANCE BY DESIGNWE COLLABORATE3FOREWORDGovernments worldwide are responding to disruption on a
3、grand scale.Geopolitical conflicts have escalated.Supply chain bottlenecks and labor constraints persist.Economic factors especially high inflation,rising interest rates and volatile commodity prices threaten the social fabric.And as the climate warms,new sustainability realities are biting hard in
4、the form of droughts,floods,wildfires and food shortages.This is an era of profound,mounting,interconnected crises.The times we are in call for big policy responses from our governments.The era of managing the status quo more efficiently is over.To address the most pressing problems our societies no
5、w face,they will need to adopt a mission-oriented approach that mobilizes resources from the public sector,private sector and civil society.They will need to strategize,organize and deliver in new ways to deliver far-reaching changes and transformational outcomes.In this context,technology is a vita
6、l enabler.Technology is a constantly evolving toolbox that can be used to overcome diverse challenges.With the effective use of technology and data,public sector organizations can help deliver better services to citizens,make better use of resources,create smarter and greener places to live,and prov
7、ide better healthcare and education to the people who call these places home.In this data-enabled environment,technology determines the winners.However,technology also determines the losers.Technology can be used to improve society,but it can also exacerbate inequalities.Governments have a duty to e
8、nsure that the ways they use technology to shape the world do not lead to societal exclusion for anyone.To ensure that states and organizations use technology in a sustainable and inclusive way,a proactive and comprehensive conversation between public sector stakeholders and IT is key.Thats where we
9、 can help.To enable a more fruitful dialog,we 4 4TECHNOVISION 2022-23:PUBLIC SECTORare delighted to introduce the public sector edition of TechnoVision,our annual guide to the technology trends that all public sector organizations should be considering today.TechnoVision is a unique and proven sourc
10、e of technology advice written by our leading experts across the Capgemini Group.This public sector edition brings together technology-driven,real-life studies from all forms of government.These stories are written by a diverse team of top practitioners and experts across 12 countries and from many
11、of our organizational units,always with the goal of showing how and where these technologies can add value.The theme of TechnoVision 2022 is“Being Like Water,”with a focus on key concepts such as fl uid adaptability,agility,and resourcefulness.This focus is apposite given the challenges faced by gov
12、ernments during the past couple of years.The pandemic required rapid responses across the public sector,from the overnight transition to home working and the establishment of online-only delivery models,to the rise of telehealth and the creation of systems to help manage patient care and vaccination
13、s in healthcare organizations.The pandemic highlighted clearly how rapidly the public sector must deal with change.Organizations had to scale up critical infrastructure and applications in weeks(or even days),leverage key data for decision making,and work across organizational boundaries and formerl
14、y impenetrable borders of responsibility.More broadly,we believe the pandemic response is a dry run for the upcoming transformation towards a sustainable,societal development model.This model demands unprecedented change in a short time.More impactful changes will be called for,and at a faster pace
15、than most organizations can currently keep up with.Technology brings the breakthrough tools to help us manage this transition while protecting standards of living.We believe the scale of change is such that every organization in every sector is now a“Technology Business,”which must be fl uid enough
16、to adjust to the new challenges that arise.Unless senior stakeholders are intensively involved in Technology Business decisions and initiatives,achieving digital-led breakthroughs across the public sector is impossible.Technology holds many answers and enablers,but we must understand how its compone
17、nts work together.It is up to governments to set the standards upon which technology components should be interconnected and communicated,such as helping a city orchestrate the many players involved in making it a smart city.TechnoVision is a framework that is designed to support such dynamics.Throu
18、ghout its coupled modules,trends,and“containers,”this framework enables an ostensibly open,collaborative ecosystem,which aims to give its users control or,as we would call it these days,sovereignty.This approach,modeled after the Greek“polis,”aims to build an“agora”a central marketplace to discuss a
19、nd negotiate the future of its body,balancing the interests of politicians,administrative domain experts,the departments of the chief information offi cer,chief digital offi cer,and others.Through TechnoVision,public sector leaders can fi nd a common language to articulate their technology-driven go
20、als and plans.This is increasingly important where closer federal or regional collaboration is needed.Lets therefore embark on this vital dialog taking place in our technology agora.Lets shape the future of our society while having some fun in the process.I look forward to learning from your feedbac
21、k and our common discussions,and I hope you will fi nd this framework invaluable as you look to achieve your organizations goals,individually and for our common society.5Marc Reinhardt Head of Public Sector/Healthcare at Capgemini INTRODUCTIONAs public sector leaders,we face a challenge.As our world
22、 becomes increasingly volatile,uncertain,complex,and ambiguous,we tend to despair in the face of the avalanche of technologies and acronyms that should be helping us,but often seem to be breaking our certainties and our established models of service provision.However,the challenge we face does not h
23、ave to be intractable.While the potential benefits of technology are sometimes clouded by unhelpful hyperbole,pioneering governments and public sector organizations are already modernizing architectures,embracing cloud services,and exploring emerging technologies,such as the internet of things,artif
24、icial intelligence,or virtual reality.Whats more,technology is here to stay;it is bound to shape our environment and the services we provide to citizens.Technology can be our best ally in helping to reduce exclusion,address sustainability-related concerns,and improve societies.Thus,taking a helicopt
25、er view over key technology trends provides us with a clear opportunity to see how we can use systems and data to reach our goals.Our report,issued earlier this year,highlights our vision of how to create technology-driven change.It is underpinned by a clear,resonating leitmotiv:Being Like Water sho
26、wing how to build the agility,responsiveness,and resilience needed to successfully flow with whatever challenge or opportunity arises.From infrastructure and applications,via data and processes,all the way to user experience and collaboration,it shows the transformational opportunities offered by em
27、erging technology trends in a format that is accessible,light-hearted,and easy-to-read.But technology trends as compelling and inspiring as they may be mean very little without the right context.To this end,we are proud to introduce the second edition of TechnoVision for the Public Sector.Although i
28、t can be read separately,we certainly recommend you digest it in the good company of the original TechnoVision 2022 report.Or why not get inspiration by also checking out TechnoVision for Automotive,TechnoVision for Financial Services,or TechnoVision for Energy and Utilities.In the meantime,we hope
29、you enjoy the 2nd edition of TechnoVision for the Public Sector.It is full of trends,cases,and stories to support many different technology-driven change initiatives from the level of a local governmental unit,all the way up to society as a whole.Its always about the dialog.So,keep on talking!Pascal
30、 Brier Group Chief Innovation Officer,Capgemini6TECHNOVISION 2022-23:PUBLIC SECTOR7Sitting in his makeshift shed,the man wields his knife around a plastic bottle,forming the perfect water feeder for his allotment.“Waste not,want not,”he whispers to himself in the quiet acknowledgement of a lifelong
31、mantra to repurpose,reuse,and recycle.In India,they call it“Jugaad”:a flexible and pragmatic way of problem-solving,using limited resources in an innovative way.This frugal innovation approach which may go by another name in different parts of the world is now more relevant than ever,for many reason
32、s.We see the world straining its natural resources,no longer able to sustain our current levels of living and consumption.We must be more inventive with what we have,rather than spending too much of our scarce resources on energy-wasting,polluting,build-from-scratch activities.Jugaad masters skillfu
33、lly control their tools and materials.Part of their way of life,their chosen“technology”is always with them,always available,always ready to innovate.These masters have become one with their tools and materials,they are Jugaad.Sounds like something we also need in todays world of digital technology
34、and business.For the turbulent year of 2021,we recognized the role technology played in dealing with the flurry of unpredictable events,challenges,and opportunities.We created the leitmotiv,“Be Like Water”inspired by martial artist movie star Bruce Lee and his most famous quote:“Be like water making
35、 its way through cracks.Do not be assertive,but adjust to the object,and you shall find a way around or through it.If nothing within you stays rigid,outward things will disclose themselves.Empty your mind,be formless.Shapeless,like water.If you put water into a cup,it becomes the cup.You put water i
36、nto a bottle,it becomes the bottle.You put it in a teapot,it becomes the teapot.Now,water can flow,or it can crash.Be water,my friend.”Bruce LeeThis mix of effortlessly using whatever comes in handy to deal with the situation became a trademark of Lee.In TechnoVision,we iterated the importance of cr
37、afting technology strategies,architectures,and solutions that are shapeless and formless,yet always flowing.It was a plea for agility,adaptivity,responsiveness,creativity,and resilience,all enabled by technology.This year,however,aspiring to be like water is no longer enough.It is time to extend the
38、 adjective far beyond the realms of the vessel in which it is held.It is time to become our own Jugaad master to walk the talk.It is time for actively“Being Like Water.”In Capgeminis Digital Mastery research,we see how organizations are building more digital and leadership capabilities two crucial f
39、acets of a thriving Technology Business.They are also addressing culture another success factor and promoting the exploration of new,innovative technologies and platforms.Yet,while organizations focus more on upskilling employees than ever before,the increase is much less significant in soft skills
40、areas,such as emotional intelligence,adaptability,and collaboration.If we indeed acknowledge that every business is a Technology Business,then technology can no longer be kept within the walled garden of centralized IT,or whatever other sub-construct it is delegated to.Technology needs to be interna
41、lized,embraced,and utilized throughout the organization,regardless of business unit,activity,or individual role.To aspire is no longer enough.It is vital for organizations to upskill scarce talent,embrace IT,and use it to deliver on their core objectives.Gunnar Menzel Chief Technology and Innovation
42、 Officer Global Public SectorPierre-Adrien Hanania Global Public Sector Chief-of-StaffBEING LIKE WATERTechnoVision categorizes technology trends into six well-defined containers,offering a snapshot of innovation from different perspectives(the“what”)ranging from user experience and collaboration,via
43、 data and process automation,all the way to infrastructure and applications.A seventh container offers a series of overarching design principles to successfully apply to the trends and create transformational impact(the“how”).These principles help build a sharp mindset,ready for any portfolio,progra
44、m,project,architecture,innovation initiative,or idea.Those familiar with earlier versions of TechnoVision will notice that we have discontinued the framework picture we have been using for years,which to some unintentionally suggested a sequential transformation from the more systems-orientated(infr
45、astructure and applications)to the human-centered side(user experience and collaboration).Others thought they saw an architectural diagram.To stay true to one of the key themes of this years edition,we upcycled a somewhat older framework:a holistic,circular version,firmly placing“You Experience”and“
46、We Collaborate”at the heart of the technology-driven exchange.This core foundation is surrounded by the more functional containers Thriving on Data,Process on the Fly,Applications Unleashed,and Invisible Infostructure.All wrapped up with Balance by Design,as the overarching container to be considere
47、d while working with the others.The 37 building blocks are all described in the original 2022 core document through one-page summaries.These are designed to be crisp and to the point on the one hand yet appetizing enough for further study through their links and case stories.Each building block cont
48、ains an elevator pitch to briefly describe the trend.Then comes the“what”(a slightly more elaborate description),the“use”(actual use cases),the“impact”(potential business effect of the trend)and“tech”8OVERVIEW OF TECHNOVISION BALANCE BY DESIGNBALANCE BY DESIGNYOUEXPERIENCE THRIVING ON DATA APPLICATI
49、ONS UNLEASHED PROCESS ON THE FLYINVISIBLE INFOSTRUCTURE WE COLLABORATETECHNOVISION 2022-23:PUBLIC SECTOR(links to leading technology solutions and other relevant information).The seven Balance by Design principles are also introduced through an elevator pitch,but then shaped into something much more
50、 tangible.First,outlined with a clear definition,the“why”quickly follows,discussing the purpose and benefit of adopting it.Second comes what is needed to put the principle into practice,before third,the simple measurements required to track the principle in business.We recommend you navigate this se
51、cond edition of TechnoVision for the Public Sector alongside the original TechnoVision 2022 document.This comes in handy if you want to know more about a specific trend;each page contains a link to the original building block on the web,so that you can easily jump back and forth.Public sector use ca
52、ses are crucial in this report because they provide the examples and the inspiration needed to move ahead and apply the TechnoVision trends.On each trend page,two cases are featured:one in which Capgemini has been involved,and one external,openly-published case.Each case is described in the same flo
53、w,staying true to our Be Like Water theme:“The Storm”describes the challenge“The Wave”addresses the way the trend has been applied to deal with the challenge“The Surf”outlines the business impact created The trend pages are preceded by their container pages,in which an overview is given of the entir
54、e technology area and its impact on the public sector.Our“experts in residence”had no problems whatsoever in finding cases.In fact,they found so many,that cruel,painful choices had to be made to fit the format.Each expert is prominently included on the trend page,hence do not hesitate to reach out t
55、o them if you are interested in more cases they will gladly accommodate you.Want even more?If you still possess an unabated appetite for more,look out for posts and articles from our community of TechnoVision experts about your favorite 37 building blocks.Or,if you are lucky enough to run into the c
56、olorful TechnoVision cardboard boxes,scan the QR code on each block to take you directly to the relevant materials.You might even get your hands on one of these unique TechnoVision card decks.We also invite you to join any virtual session or look further into applying TechnoVision,to dive deeper wit
57、h us.Come on in,the waters just fine!9Read TechnoVision,the main report,for a complete overview of this technology container.YOU EXPERIENCE10TECHNOVISION 2022-23:PUBLIC SECTOREXPERIENCE Embracing uncertainty is one of the key aspects of designing new experiences that provide habit-changing signature
58、 moments.With each new technology,the possibilities for interaction grow,as do the expectations of users.Understanding these expectations in real time,predicting the users intentions and their hidden desires are key for what we call Experience2.It has become easier than ever to create hyper-personal
59、ized experiences by using the latest development in real time data,smart algorithms,intelligent automation,IoT networks and the emerging immersive technologies.Governments can make use of this evolution by creating their own version of Experience2.Immersive technologies like virtual reality(VR)or th
60、e metaverse can deliver a physical experience that helps overcome real-life limitations.It might be training citizens riding their bikes through heavy traffic and collecting real behavior data to improve the planning of future street layouts.Or it could be helping children overcome the limitations o
61、f the classroom by simulating different nature environments and letting them explore to form a new kind of environmental literacy.Like brand loyalty,citizens will value the immersive experiences offered by their public service providers.Theyll feel at the center of an experience perceived as exclusi
62、vely designed for them and,in turn,will provide deep insights into their needs and intentions.Internal Use Case:#MyHelsinki Helping people find the best of HelsinkiCity of Helsinki(Finland)The Storm:Although Helsinki has much to offer tourists,the city lacks international prominence compared to neig
63、hboring countries.In fact,it was proving difficult for overseas visitors to find the best and hidden spots besides the well-known attractions.The Wave:The city of Helsinki partnered with Idean,part of Capgemini Invent,to envision an app to help people experience the best of the city.One of the key f
64、eatures of the MyHelsinki App is MyHelsinki Lists,offering a visual map of favorite places to be created and shared by anyone.The Surf:The success of the local guide led to a 19%increase in tourism in six months.#MyHelsinki was also tagged over 150-thousand times in social media and the website expe
65、rienced a 1,935%growth in site visits.A mini program,helping to plan the full journey of a visitors holiday,was created especially for non-English speakers.External Use Case:Researchers test virtual reality Adaptive Flight Training Study(2018)U.S.defence organization(Air Force)The Storm:Flight train
66、ing is time-consuming and resource heavy.An adaptive flight training study at Columbus Air Force Base aimed to find out if a VR environment would help adults learn at or above the rates they were currently learning.The Wave:The Air Forces advancement in training and education through VR:The three te
67、st groups flew four simulations;the first simulated flight set the baseline so the data could be compared to the other three flights.The task was to fly a basic sortie around Columbus Air Force Base and land safely.The Surf:The virtual reality environment helped the flying students learn more effect
68、ively and at a faster rate than the traditional methods.Florian Bemm Expert in Residence,Germany111 As an example,Seoul announced that itll spend$3.3 billion(3.9 billion Won)by 2030 to become a metaverse city.The next generation of the internet is expected as a virtual world that augments real life
69、and blurs the border between virtual and physical worlds.Seemingly boundless like the ocean,the metaverse is accessible by anyone,anytime,anywhere and on any device.It offers realistic embodiment,a sense of presence,space,and emotion;everything that was lacking in the legacy,flat,2D experiences.Cons
70、equently,the platform could create a profound impact on the way we live,work,and collaborate.The public sector is no exception in this regard.Due to its water-like,fluid structure,the virtual world easily adapts to sector-specific needs.Detached from physical barriers,it enables citizens to virtuall
71、y interact with public authorities.The platform offers enhanced user experience and customer service,which strengthen the relationship between citizens and public organizations.Today only a few public organizations are currently planning or using the platform1.However,accelerated by recent technolog
72、y advancements,mainstream use requires the metaverse ecosystem to collectively assess critical challenges,including interoperability,being hack-proof,privacy,ethics,and societal concerns.Etienne Grass Expert in Residence,FranceInternal Use Case:Meet-up Metaverse PoC by AIE Brazil(2021)Educational st
73、akeholdersThe Storm:Due to the Covid-19 pandemic,students werent able to interact with learning materials in the classroom.The Wave:Together with educational stakeholders in Brazil,Capgeminis Applied Innovation Exchange developed a Proof of Concept to show the potential of the metaverse in an educat
74、ional context.Thus,the metaverse represents the center of education,where the students journey can be created and customized by integrating the entire educational ecosystem.The Surf:Enhanced learning experience through virtually visiting the academic institution,forming study groups,and interacting
75、with learning materials.External Use Case:South Koreas metaverse ecosystem(2022)South Koreas government(Ministry of Science and ICT)The Storm:Currently,South Korean citizens cannot deal with civil complaints and consultations virtually.Even during the pandemic,they have spent a lot of time visiting
76、authorities in person,which also makes it more difficult for people with physical disabilities to use public services.The Wave:By 2023,Seoul wants to create a metaverse where citizens can make use of public services virtually,visit a virtual city hall as avatars by using VR(digital twin)and attend m
77、ajor festivals.The Surf:South Koreas metaverse has the potential to bring many advantages to the country,including avoiding the need for citizens to physically visit authorities,potentially creating 1.5 million jobs,and producing over 40,000 professionals that specialize in the nascent space.ME,MYSE
78、LF AND MY METAVERSE12TECHNOVISION 2022-23:PUBLIC SECTORNO FRICTIONInternal Use Case:STEP:Predicting Bed Availability with AIRegional health agency in FranceThe Storm:The uncertainty of bed capacity challenges hospitals and health authorities,both on a medical and logistic level.Striking the right ba
79、lance between scheduled and(urgent)unscheduled care during medical bottlenecks is key to saving lives.The Wave:The Agence Rgionale de Sant(ARS)le-de-France partnered with Capgemini Invent to apply AI to monitor and anticipate bed capacity across the region also featuring a prediction feature to proa
80、ctively steer the health ship through the storm.The Surf:The projects analytics capacities made it possible to make projections based on predictions of epidemiological models in order to maintain a minimum of available beds.Such scenarios for incoming flows help to avoid emergency overcrowding and a
81、llocate scarce resources more efficiently to manage patients stays and support.The approach also drives better decision making and foresees the impact of new confinement strategies.External Use Case:UbiGo:Launch of MaaS travel service in StockholmCity of StockholmThe Storm:Mobility and sustainabilit
82、y are major global challenges.Given the continued trend of urbanization and increased demand for transportation,cities must find solutions for related issues of emissions,noise and congestion.The Wave:The city of Stockholm launched a New Mobility-as-a-Service(MaaS)project introducing UbiGo,an app th
83、at combines transport options from distinct providers.The Surf:Reducing the need for a private car has immediate effects on the environment contributing to a move towards sustainable mobility.For its commitment to sustainability,UbiGo also receives funding from the EU Horizon 2020 CIVITAS ECCENTRIC
84、program.Furthermore,it has a positive impact on the travelers experience.After a successful pilot in Gothenburg and rollout in Stockholm,the first ever deployment of MaaS,the share of users that were very satisfied with their overall transport experience increased from 17 to 50%.Using smart technolo
85、gies,public sector services can become personal,seamless,and autonomous to the extent that when desired they can blend into the background.Utilizing the plethora of data available to organizations,individual preferences,location services,and IoT,their services become aware of your personal environme
86、nt and can deliver highly contextualized user experiences,if you wish and ask for it.Trust that“the authority”uses your data ethically is critical to large scale user adoption.Transparency about the sources of data,automation techniques and AIs use are key to user consent and then building and maint
87、aining their trust.These data-powered frictionless user experiences are wholly dependent on the fluid exchange of data between the authority,the user,and the ecosystem they sit in.To deliver an optimized service,equal levels of smart data analytics are required within“the authority.”The interplay be
88、tween the frictionless user experience,the service providers analytics,and continuous product delivery all with a strong ethical backbone is what will differentiate good user experiences from those with No Friction!Dr.Michael OsborneExpert in Residence,UK13Aleksandra Domagala Expert in Residence,Pol
89、andI FEEL FOR YOUInternal Use Case:Botti Chatbot for ChildrenCapgemini-supported proof of conceptThe Storm:Most child abuse victims are between six and thirteen years old.At this age,children often lack the capacity and courage to find and contact appropriate institutions on their own.A sense of sha
90、me also often means that they are too inhibited to speak to someone able to help.The Wave:Botti is a prototype built within the context of the German WirVsVirus hackathon in 2020,allowing children to communicate anonymously and independently,regardless of geography or time.The chatbot asks progressi
91、ve questions,adapting to the childs readiness to share information,and builds on how they feel.The Surf:Given the lower inhibition threshold,children are encouraged to seek help at an earlier stage.Credited for its easy scalability and the mix between new technologies and a chatbot interface,the PoC
92、 won a prize at the#Wirfrschule hackathon.External Use Case:Towards a human-centric society with AuroraAIFinnish Ministry of FinanceThe Storm:The Finnish supply of government services is largely silo-like and driven by the needs of public authorities.Due to this,authorities may fail to deliver them
93、in a timely manner to citizens or companies in different life or business-related circumstances and events.The Wave:AuroraAI is a Finnish customer service model using AI to assist citizens accessing government services based on their needs,centered around selected life-events and business activities
94、.AuroraAI will be fully available in 2022 and builds on a so-called snapshot of peoples needs and the state of their well-being as citizens.The Surf:The program promotes a human-centric,proactive society.For citizens,it offers personalized services and strengthens their ability to solve issues in di
95、fficult situations.Moreover,the program will enhance process efficiency and produce savings by improving the cost-efficiency of services.AI can automate and accelerate many processes.We all know that.But sometimes,we tend to generalize and associate bots or AI only with customer-oriented processes s
96、uch as sales or support.The truth is that these technologies can help us in a tailor-made way,with specific attention not only on operational efficiency,but also human specific contexts and reactions.With emotional AI,feelings and situations merge with the process and the search for a suitable outpu
97、t.Who doesnt struggle with bureaucratic processes when dealing with governmental services?It can be a real pain,and get you stuck,right?AuroraAI helps in proactively acknowledging difficulties and solving them together with the citizen.But intelligence also can become aware of adjusting interactions
98、 to the most vulnerable in our society,such as Botti,a chatbot offering children a safe space to talk in highly difficult situations.Well keep our fingers crossed for you AI,so we can observe many more such initiatives in the future.Initiatives that will make our lives easier,safer,or simply happier
99、.14TECHNOVISION 2022-23:PUBLIC SECTORMY OWN PRIVATE AVATAR Digital assistants can act on behalf of citizens,patients,employees,or organizational entities.Avatars our digital intermediaries represent us and our individual needs with services and systems.Built on AI/ML and cloud models,intertwined wit
100、h graphics,CGI,3D and VR design tools,avatars can make our lives easier and more effective,provided they truly act as our digital twin.The key is to maintain control of our avatar and reveal only as much of it as needed and consented.From a service providers perspective,it will help to understand,en
101、gage,and interact with these avatars to create signature moments for citizens.It can not only make our experiences better,but also help us maintain our sovereignty by standing up for our rights on our behalf;for example,consenting automatically to data uses we always approve,or pointing out any acce
102、ss to our data that is unusual.Use your tech buddy to keep control of your sovereignty to safely open up new tech possibilities.Internal Use Case:Ange Gardien:the first application of DigicareRegion of Nouvelle-Aquitaine(France)The Storm:Patient pathways over time are a difficult challenge for healt
103、h practitioners to cope with.While a more consistent following of the patient storyline is needed,the interaction with different profiles at different stages also needs to be ensured especially for chronic disease that weigh heavily in the cost of health;only affecting 17%of people,but representing
104、two thirds of the costs.The Wave:Ange Gardien is the first application case of Digicare,the next-generation digital care pathway app for patient support on specific pathologies and treatments,backed by monitoring,educational,and recommendation features.The Surf:The patient-centric solution accompani
105、es patients throughout all stages of the treatment and care pathway,supporting all involved through the interface.Thanks to Ange Gardien,more than 1,000 patients benefited from an early diagnosis.Furthermore,the collected data is leveraged for medical research to help optimize the fight against chro
106、nic diseases.External Use Case:Alexa-like access to public servicesGovernment of EstoniaThe Storm:With all Estonian public services set to be available online,the government wanted to explore ways to improve citizen interaction and experience with government services,making make it less complex and
107、rigid.The Wave:The Estonian government worked on a project#KrattAI to enable citizens to interact with government departments and access services via virtual digital assistants of their choice.Following a citizens voice request,the ensuing task is completed by an automated process relying on the int
108、eraction of AI applications from different departments.The Surf:Citizens will be able to use their preferred interfaces to take care of government services,be it applying for a new passport or asking Siri to fill out taxes as well as to be reminded of upcoming expirations.In this respect,digital pub
109、lic services will be easier to use and accessible for everyone from any device,providing for an enhanced user experience level.One additional benefit is that no further interface is needed,as the solution leverages platforms that citizens use already.Anne van LeeuwenExpert in Residence,Netherlands15
110、Read TechnoVision,the main report,for a complete overview of this technology container.WE COLLABORATE16FLUID WORKFORCEInternal Use Case:HMRC rapidly develops digital service to support employersHM Revenue and Customs,UKThe Storm:Due to COVID-19,HMRC had to work quickly to implement a solution that w
111、ould allow employers across the country to furlough employees instead of separating themselves from them.The Wave:Working together with agile and DevOps approaches,a digital service to support the Coronavirus Job Retention Scheme(CJRS)had to be developed in a very short timeframe.The solution provid
112、ed a new digital service based on a microservice architecture on the digital platform,hosted in the cloud.The system collected information from employers and routed it to a risk and compliance process.The Surf:While such an operation usually takes one year,the digital service was produced within fou
113、r weeks.By the end of 2020,CJRS had assisted over 1.2 million employers and 9.9 million jobs,paid out claims worth over 46.4-billion GBP and processed over 4.5 million claims from employers.External Use Case:Shared service of hospitalsCanton of Vaud(Switzerland)The Storm:To enable a resilient digita
114、lization in hospitals,FHV Informatique chose a new IT tool to facilitate access to information,promoting collaboration between the responsible institutions with decentralized structures through the development of a new digital workplace.The Wave:FHVI identified potential areas for improvement and ev
115、aluated them against 140 criteria.The Jalios solution applied a rich feature set,the ergonomics of its“out-of-the-box”implementation,scalability,and the comfortable publication and management of multi-site content and resources.The Surf:As a result,8,895 employees have simplified access to valuable
116、information.While each institution gained autonomy in terms of managing its content and resources,sharing and collaboration on cross-cutting projects were stimulated.A fluid workforce is not something most people would expect from the public sector,which is known for clear,hierarchical and long-term
117、 organization.But the need to get things done faster and the nature of the challenges have also shaken the fixed organizational setups of government agencies,and have let a number of fluid elements in!The demographic challenge forces the public sector to look at intellectual capital as an asset that
118、 requires diversification,risk appetite,and ambitions.The“next normal”has added new dimensions to the complexity of choices to be made.While the backbone of civil servants by definition is less fluid,it should at least flow more freely between departments.The need of government agencies to renew the
119、ir workforce tapping into the capabilities required to provide innovative services-is new and still feels strange but is a necessary step.Previously the only flexibility was sought-and not always found-through mega outsourcing deals.New ways of mission-oriented private sector collaboration are devel
120、oping and are complemented by citizen crowdsourcing,innovation labs outside the agency organization and collaboration models with“GovTech”parties.Cinzia GiuliettiExpert in Residence,Italy17THE TEAM IS THE CANVASAs social human beings,we adapt our interactions and collaborations quickly to our circum
121、stances.Creating together is an essential part of who we are and what we do,day in day out,and no crisis can stop that.That applies even more to the public sector;although current governmental bodies often frown upon such“new work”models.Public services are for everyone,with inclusion and completene
122、ss of services as very important drivers.Public services are evolving into a composition of interactions between the citizen,business,and IT,who meet under the auspices of a collaborative spirit and mutual education.In a virtual or hybrid society,citizens,IT,and business use a virtual canvas,careful
123、ly selected to reach our goals,and work together.Highly integrated for a flow of ideas turning into tangible value,and encouraging creativity,connection,and inclusiveness,even when we are worlds apart.Internal Use Case:DEON for a governmental workshop Western European Central GovernmentThe Storm:The
124、 central government task force wanted to host a workshop in which all ministries would participate and brainstorm.The format should be collaborative,with a key criterion being working on a shared platform in real time.The Wave:Capgemini applied the collaborative platform of DEON,a visual collaborati
125、on platform,integrating all file formats in one canvas and allowing for a real-time editing of the space for over 30 participants from all ministerial departments.The Surf:The application of visual collaboration tools enabled participants from different ministries to work on documents simultaneously
126、 in real time,storing their data safely on premises.The digitization of the process made follow-up actions easy and instinctive.External Use Case:India launches 3D product design software for students Ministry of Education(India)The Storm:3D printing has become an integral part of 21st century innov
127、ation,so its important to think about new types of collaborative opportunities where designers can work together to share ideas and specifications,and review each others designs.The Wave:CollabCAD is a collaborative,network and desktop CAD software system that provides a total solution for 3D produc
128、t part design,2D drawing and CAD data import and export.The Surf:Interactions are greatly improved and the time frame for decisions is reduced.Collaboration facilitates rapid product visualization and dramatically reduces time.CollabCAD will help students from over 140 schools across the country,alo
129、ng with schools in the Middle East who can access it.Nia Roberts Expert in Residence,UK18TECHNOVISION 2022-23:PUBLIC SECTORTAKEN BY TOKENSA token is a digital asset,stored securely by using a blockchain technology and tokens are key when it comes to increasing user experience.Today tokens are mostly
130、 known as crypto currencies,such as Bitcoin or Ether tokens.However,they can relate to anything,from votes,licenses,access rights,even to ownership of a song,a house,or any digital asset stored in the metaverse.Tokenization has the potential to transform public organizations,making transactions more
131、 efficient,secure,reliable,and accessible,allowing citizens to interact and transact with public sector organizations in a fluid and seamless way.It will create a new meaning of what we perceive as value.How?By making digital assets just as tangible and valuable as real-world assets.Steffen Reidt Ex
132、pert in Residence,GermanyInternal Use Case:Emissions trading registry with distributed ledger technologyThe German Environment AgencyThe Storm:The German Environment Agency(UBA)sought to better understand how an emission trading system built on distributed ledger technology(DLT)could help combat glo
133、bal warming.A feasibility study looked into the use of DLT in existing emissions trading registries.The Wave:Based on the attributes of emissions trading,Capgemini and other project partners developed a draft for a DLT-based emissions trading register using the requirements evaluated,such as usabili
134、ty,performance,interoperability,and sustainability.Capgemini provided a rich set of expertise in carbon trading,registries,and private blockchain implementation.The Surf:The insights generated by the project partners will support policymakers in informed decision making with regards the question of
135、whether to remain with a traditional architecture or with a central relational database.As a specific type of DLT,blockchain technology can increase the decentralization and transparency of climate action.DLT is therefore useful for the implementation of the Paris Climate Agreement since this techno
136、logy makes the implementation of the decentralized approach to climate change effective.External Use Case:Industrial Blockchain iBlockchain(2022)Federal Ministry of Education and Research(BMBF)The Storm:Blockchain technologies are currently driving change in various markets and industries.Machines i
137、nteract autonomously with each other and exchange valuable information.Ensuring data and process integrity is of particular importance here.In order to fully exploit the potential of blockchain technologies for industrial applications,there are still some challenges to be overcome.The Wave:By analyz
138、ing and evaluating the technical and economic fundamentals,the team will be able to develop and implement blockchain solutions for industrial applications.The secure implementation of the interface between the data in the blockchain and the real world is particularly important,as is the development
139、of secure and trustworthy hardware-based smart oracles.The results of the project will be implemented in demonstrators and evaluated in their technical implementation for industrial applications.The Surf:High level of IT security Cost-effective,resource-efficient,scalable The project results will he
140、lp to answer technological and economic questions19Internal Use Case:Project ADAMAS sets new standards in application development(2020)Bavarian Environment Agency(LfU)The Storm:A discontinued technology at the Bavarian Environment Agency(LfU)made it necessary to update a number of specialist applica
141、tions.The expiring support endangered an efficient,user-friendly,and long-term application operation.The Wave:Working with the LfU on the ADAMAS project,Capgemini created a new platform that combines a modern,standardized architecture with an overall conceptual philosophy for the development of new
142、specialist applications.The ADAMAS principle was successfully applied for all productive applications.The Surf:Three individual solutions replaced their heterogeneous predecessors:A water utility inventory data collection solution A solution regarding the documentation requirement for contaminated s
143、ites and landfills A solution for recording substances that require documentation in accordance with radiation protection lawExternal Use Case:Indias Open Credit Enablement Network(OCEN)(2022)State Bank of IndiaThe Storm:The digital lending market in India is expected to grow to$100 billion by 2023.
144、An untapped customer base of over 300 million Indians who have remained outside the formal credit market is a contributing factor in this growth.Current rails for the flow of capital into this untapped market are broken.Recently,digitized users have been increasingly generating a digital transaction
145、 history that can be used to inform and build trust with financial institutions.However,the availability of appropriately sized,priced,and timed credit products is still not optimized.The Wave:IndiaStack brought the first paradigm shift in Indias FinTech market.Its disruptive innovation offers open
146、APIs as public digital infrastructure,such as UPI,BharatPay,BBPS,Aadhar,AEPS,eKYC,eSign,DigiLocker,FASTag,and GSTN platform.The Surf:Cash flow loan to micro,small and medium enterprises(MSMEs)in five minutes from an app or even WhatsApp Bundling of account aggregator(AA)framework with OCEN APIs Futu
147、re state to enable intra-day micro-loans for small merchants and even street vendors Consent-based access to verified information from multiple public and private data sources OCEN has acceptance across stakeholders.TSPs such as Setu and Apollo Finvest have already published APIs to integrate with O
148、CEN Over 30 consumer-facing companies to become LSPs and adopt OCEN,including tax and legal filing apps,neobanks,kirana tech apps,khata apps,payment gateways,and AgriTech companiesYOUR BUSINESS IS A MESHCustomer demand for seamless experiences across services has given rise to meshed,cross-industry
149、business models.It introduces an era of co-opetition,as organizations reach beyond the boundaries of their own industry to develop new value propositions with ecosystem partners and startups.With the help of changing ecosystem-based business models,the public sector can drive unique administrative s
150、ervices and customer experiences by crossing the barriers of silos,industries,and regions.Not only that,but mesh collaboration could also be key to addressing joint sustainability goals.Exactly the rumble the public sector may be looking for.Lisa Eckersley Expert in Residence,UK20TECHNOVISION 2022-2
151、3:PUBLIC SECTORInternal Use Case:Shaping the 5G network strategy for public safetyNetwork operator for public safetyThe Storm:Mission critical communications are used by public safety bodies(police,fire services,ambulance crews,and more).A mobile network operator wanted to optimize its paging and di
152、spatching network for all emergency and security services.The Wave:To deploy the migration of users from its current network to a new hardened 4G/5G network in conformity with European initiatives and 3GPP/PPDR standards,the network operator and Capgemini developed a strategy to leverage wholesale,m
153、obile virtual network operator(MVNO),core and service network evolutions,IoT,and multi-access edge computing.The Surf:The project strives to create a detailed business and financial plan for the next five years,with a detailed technical LTE/5G network architecture using RAN sharing configuration.The
154、 new target operational model will assess staffing needs and a concrete investment plan.External Use Case:UKs first remote ultrasound over a public 5G networkNHS Birmingham(United Kingdom)The Storm:Ultrasound examination is the second most common diagnostic test provided by the UKs National Health S
155、ervice(NHS).The technology is expected to speed up diagnosis in cases where time matters.The Wave:The South Central Ambulance NHS Foundation Trust introduced a 5G-connected diagnostic ambulance.The technology facilitates the remote assessment and diagnosis of patients by instructing the paramedic to
156、 look in a certain direction or transferring control signals over the 5G live network to a“haptic”glove worn by the medical assistant.The Surf:The remote diagnosis represents an opportunity to determine a suitable care pathway without the patient necessarily having to see a physician in the hospital
157、.It also decreases the number of potential outpatients,as well as ambulance and emergency(A&E)department visits.IoT,AI,edge computing,and 5G connectivity are the enablers for technology-driven connected business innovation.These technologies are the real gamechangers for public sector organizations.
158、Collecting and sharing data in real time and at high speed allows institutions to collaborate and even build real-time and accurate AI models based on fully immersed citizen and agency focused data.This enables accurate predictions that facilitate decision-making and speed up processes to further en
159、hance the user experience.Public sector organizations should be seen as innovators,by designing and promoting IT in a sustainable way,creating and enabling a fully connected citizen to the public sector ecosystem.The technologies for a fully connected citizen experience are here so,lets share,collab
160、orate,and create.Antoine Mercier Expert in Residence,FranceITS ALL CONNECTED21Read TechnoVision,the main report,for a complete overview of this technology container.THRIVING ON DATA22TECHNOVISION 2022-23:PUBLIC SECTORDATA SHARING IS CARINGParticipating,collaborating,or even leading in data ecosystem
161、s gives you and the other participants more value from data creating new connected services and skillsets,boosting the organizations performance,and contributing to a better society with an enhanced citizen engagement.Whats not to like about realizing the true value of data by sharing and leveraging
162、 it in all kinds of fields,whether for earth observation,unemployment reduction,or homecare symptom assessment?A data ecosystem thrives on the art of shared data,and a collaborative culture nurtured by the quest to get the insights behind that data you dont own or have.Done in many ways and far safe
163、r than ever before,the next generation of data cloud platforms enables trusted data collaboration without ever giving up on data privacy,security,and ownership.Data evolves from a static,anxiously guarded asset to a highly valued item,continuously expanding an organizations impact scope.So,press tha
164、t forward button and share the message!Nathalie Simon Expert in Residence,FranceInternal Use Case:Spanish hospitals use privacy-preserving artificial intelligence(2021)Hospital Ramn y Cajal and Hospital 12 de Octubre in Madrid and Hospital Sant Pau in BarcelonaThe Storm:Analyzing a huge number of im
165、ages with subtle findings requires time,training,and experience.For three Spanish hospitals,artificial intelligence(AI)was viewed as a highly suitable tool for this purpose to improve Covid-19 diagnosis with chest x-rays.The Surf:Capgemini developed a federated learning platform based on sharing AI
166、models trained with image data(hardware enhanced security).The Wave:The platform allows the creation of a global diagnostic model that significantly improves local versions,especially benefiting healthcare facilities with less diagnostic experience.The accuracy in the diagnosis of Covid-19 in a rese
167、arch study was 89%for the global model,while the previous best of the local versions reached only 71%accuracy.External Use Case:Spaces4Cities(2021)Gaia-X Hub GermanyThe Storm:The global population is growing,climate change is accelerating,and social and demographic developments require answers.By 20
168、30,70%of the worlds population will live in cities.The Surf:Satellite-based earth observation provides an important information basis for new solutions for sustainable urban and spatial development.Due to freely available satellite data,it is,in theory,possible to capture the dynamics of global urba
169、nization.The Wave:Supporting the linking of different cloud participants within a common ecosystem in which a secure and standardized exchange of(European)data,algorithms,functionalities,and results can take place Synergistic evaluation in order to break down data silos and offer tailor-made informa
170、tion for urban development and/or for new digital products and business models23Internal Use Case:OnDijon:Connecting man and machine for the Smart City of DijonThe Dijon metropole(France)The Storm:With the vision of creating a smart city network spanning its 23 municipalities,the Dijon metropole wan
171、ted to tap into the latest digital technology to connect its urban equipment,services,and citizens to improve the attractiveness and quality of life in the city.The Wave:Together with a consortium led by Capgemini,the Dijon metropole established a central command to centralize data,connecting to the
172、ir citizens and their queries at all times.A mobile application allowed the user to communicate easily with the center.The Surf:The data is used to simplify and improve the coordination of service needs,maintenance works,and emergency responses for instance,citizens can provide the city with crucial
173、 information about incidents in real time via the mobile app.This ensures continuous communication with citizens and improves the citys responsiveness and coordination.The launch of the new platform also led to a 40%cost reduction for their services,while 630 calls concerning citizen requests are pr
174、ocessed daily.External Use Case:Active citizenship and innovative technology driving Bristols approach to citizen sensingBristol City Council(UK)The Storm:Damp homes are a major problem in Bristol,severely impacting peoples health and wellbeing,especially for low-income households.The Wave:To tackle
175、 this problem,the Damp-Busters pilot project was initiated in Bristol.A community-led project that aims to tackle the issue with a mix of sensing technology and open-source resources.The prototype,a frog-shaped sensor,gathers temperature and humidity data to better understand damp conditions.The Sur
176、f:With its holistic approach and by using citizen-generated data,the project empowers city dwellers to become data producers,and become active in solving their citys challenges.The project was developed as part of the European REPLICATE Project,an initiative that brings a new take to active citizens
177、hip and the use of technology for social good.The insights of the Bristol Approach have already been applied to other projects across Europe.POWER TO THE PEOPLEKnowledge is power!And access to knowledge,in particular direct access to data-derived insights for the“many,”not only for the very“few”powe
178、r users is more important than ever.We have seen citizens gather data themselves if the administration does not provide it,for example on train delays.The data-powered revolution changes its center of gravity from a dominant core of main data publishers to a decentralized network of data publishers
179、and users,with governments losing the monopoly to“capture the world”in data.In this new data ecosystem,the role of the citizen is shifting from that of a passive consumer of statistics to a“hands-on”data and insights producer.Agencies need to allow easy access to their data.This is about leveraging
180、the societal power of people directly involved in technology-driven transformation and developing a new“data crowd intelligence.”Whether it be for parliamentary debates,patient journeys,or administrative processes,individuals can and need to make the sense of the data that works for them.People beco
181、me pivotal to the ecosystem,being in the driving seat of data-powered change.Power to the People right on,spot on!Cosmina RaduExpert in Residence,Germany24TECHNOVISION 2022-23:PUBLIC SECTORDATA APART TOGETHERThe best insights come from bringing together the best and richest data sources.To be able t
182、o compete in a global data society,we need access to data that is traditionally apart,split between government,business,and citizens.When it comes to personal and confidential data in particular,conflict arises between exploiting data to innovate and preserving the rights and will of people and comp
183、anies.For too long,locking data away was considered the only way to protect it.But government data strategies clearly plan to enable,as much as possible,a free,responsible,and secure flow of data to provide better services and experiences to citizens and businesses.Once this is ensured,the value pot
184、ential of using and integrating data from multiple sources is far greater than the sum of its parts.We are at the beginning of a generational change in practices and technology,similar to what we experienced in the 2000s with big data.Today however,modern data sharing opportunities are not just cent
185、ered on technology,they encompass business and federated collaboration models,legal frameworks,while seeing citizens as active participants.Gianfranco CecconiExpert in Residence,NetherlandsInternal Use Case:A health data hub for FranceFrench governmentThe Storm:Discovering use cases for AI in the he
186、alth sector is one of Frances national strategy priorities,defined in 2018.The foundation of successful AI is data,yet health data is fragmented and not easy to access,given its sensitive natureThe Wave:The Health Data Hub provides a secure platform with easy access to health data,which enables rese
187、archers to develop new innovative usage,complying with legal regulations and citizens rights.The Surf:Ultimately,it enhances the quality of treatment and care,paving the way for new initiatives and solutions to cure specific diseases.In 2020,Capgemini supported 25 projects that will that will help t
188、o improve patient diagnoses through computer vision,enhancing the way patients are treated through personalized recommendations.External Use Case:Building a rail freight data hubAssociation of German Transport Companies(VDV)The Storm:The German rail freight transport industry is at risk of losing gr
189、ound in intermodal competition.Although various individual applications and data streams exist,there is no holistic approach of standardized or coordinated business processes,and the shared use of data pools.The Wave:The Federal Ministry of Transport and Mobility(BMVI)promotes a project to establish
190、 a“Rail Freight Data Hub”(RFDH).The Surf:A common data platform advances the digitization of the industry,strengthening the competitive position of rail-bound freight transport by accelerating processes,minimizing error rates,and increasing service quality and customer satisfaction.Moreover,the proj
191、ect is expected to have paid for itself in the second year by saving 27 million euros25ERA OF ALGORITHMSThe twenty-first century has witnessed governments worldwide intensively fortifying their technology capabilities to increase speed,efficacy,effectiveness,and optimization in delivering public ser
192、vices at scale.Artificial intelligence(AI)and data form the very nucleus of this revolution.From education to water,law and order to healthcare,climate to econometrics,income equity to force majeure simulations,AI today is a game changer in uplifting communities globally through predictive and presc
193、riptive data-driven solutions.By digging deep into what data reveals,public services can reimagine their processes,better predicting occurrences and augmenting their decision-making processes with AI-driven suggestions or even digital twins of cities or policy fields.For instance,within healthcare,b
194、ot assisted diagnosis,drug effectiveness and pharmacovigilance,drug and molecule discovery,and pandemic management,all rely on lightning-fast yet high-precision predictions and recommendations.Our two showcased solutions illustrate the clear and tangible benefits AI brings.Internal Use Case:AI for b
195、etter discharge decisionsRegion Vstra Gtaland(Sweden)The Storm:Doctors working in closed psychiatric wards needed to manually prioritize patients for discharge while limiting the risk of readmittance.To determine decision-making prerequisites,doctors needed to consider numerous variables in a short
196、time,such as care history,diagnoses,medication,and patient demographics.The Wave:Capgemini helped the Vstra Gtaland Region(VGR)to develop an analytical model built on patient medical data,prescriptions,demographics,and medical best practices to prioritize which patients to discharge first.The Surf:T
197、he solution achieved a 40%precision rate when predicting relapse within 14 days of release,and correctly identified 50%of relapse patients.By applying machine learning,the organization also gained more effective guidance for generating insights into factors of a patients risk of readmission.External
198、 Use Case:Helping military doctors with predictive cancer diagnoses The US Defense Innovation Unit(DIU)The Storm:It is estimated that,within the United States,5%of outpatient diagnoses are erroneous,translating to an annual misdiagnosis of 12 million patients.False or late diagnosis can result in se
199、rious injury or even death.The Wave:The Defense Innovation Unit(DIU)partnered with Google Cloud to develop an AI-enabled digital pathology solution to help military doctors with predictive cancer diagnoses.The Surf:AI and machine learning sped up and enhanced the accuracy of cancer diagnosis in the
200、earlier stages,therefore improving not only the diagnostic capability of healthcare practitioners but also contributing to the patients timely treatment of cancer.Personal data was anonymized in the process to respect compliance rules.Pierre-Adrien HananiaExpert in Residence,France26TECHNOVISION 202
201、2-23:PUBLIC SECTORCREATIVE MACHINEFor most of us,artificial intelligence(AI)is still mainly associated with hard mathematical optimizations and less with the artistic act of creation.However,lately,this aspect is getting more and more traction.We have come a long way from style transfer and caption
202、generation.AI can now generate images from text descriptions,full articles from text prompts,paint pictures,compose music,and even develop source code,allowing us to support or even automate a whole new set of tasks.First application examples of generative adversarial network(GAN)methods in the publ
203、ic sector are starting to appear,with healthcare at the forefront of these efforts.All this new potential should come by default with a strong ethics-inside chip,to build trust and avoid its demonization.Once this is secured,imagine all the potential of an AI system that merges data creation with in
204、telligence creation,paving the way towards tailormade insights for job matching,education,or city experiences.Wait for it:AI is getting inspired!Daniel KhlweinExpert in Residence,GermanyInternal Use Case:Using GAN to synthetize patient data and mitigate compliance risk Frskringskassan(Sweden)The Sto
205、rm:The organization could not use its data due to privacy and compliance risks.Therefore,a GDPR-compliant solution was needed to handle patient data.Yet,data scarcity was a problem in terms of applying AI.The Wave:Using Sogetis ADA solution,a combination of deep learning methods,a sample of the real
206、 data is fed into the model and the output of the model is a generated synthetic dataset that is very similar to the original data in terms of statistical similarity and distribution.The Surf:The organization is now able to generate enough production data for testing and accelerate QA.Medical data i
207、s generated,which can then be used to leverage insights on patient situations,while GDPR compliance is secured with sensitive patient data being synthesized.External Use Case:GAN-based detection of M.Tuberculosis pathogens Various researchers The Storm:The early detection of diseases,such as Mycobac
208、terium(M.)Tuberculosis,increases the chances for successful treatment.AI and computer vision can significantly help to speed up the diagnosis and reduce response time.However,with little labeled image data available,the manual labeling of images required for the creation of training data for AI mode
209、ls was time-consuming.The Wave:In combination with advanced computer vision,Generative Adversarial Network(GAN)analysis was used to gather labeled training data for recognizing objects with minimal effort in a short time.The focus was on responsive alerting to address threats through the use of low
210、resources and offline mobile computing applications.The performance score of these models ranges for M.Tuberculosis from 0.84 0.93.The Surf:With the use of GAN,open-source data can be made more adaptive and robust,saving thousands of man-hours that can be used for fine-grained diagnostics.27Read Tec
211、hnoVision,the main report,for a complete overview of this technology container.PROCESS ON THE FLY28PROCESS IS MINE MINE MINEUsing digital twins to inject continuous process innovation,making it the envy of the entire flock.Digital transformation in government is tough.Each department has its own sof
212、tware applications from vendors specializing in the departments particular field:law enforcement,inspections,immigration,recreation,treasury,and a multitude of others.These disparate systems typically emulate the same processes that have been in place for decades,with change agents relying on the ve
213、ndors that maintain the processes,operating as parallel canals into an ocean.But what if you could prototype change in a risk-free environment,to create a single stream?How?By repurposing an existing technology that has been around for a while.Applying a digital twin to a business process enables en
214、tirely new ways to digitize and reimagine how a Technology Business can identify,measure,and prioritize new ideas for process improvements.And when coupled with feedback from the operational side of the business,it really does forge a new river of continuous,enviable process innovation.Youll be read
215、y for whatever change comes your way,so you can just keep swimming.Doug Petroshius Expert in Residence,USInternal Use Case:Process mining for faster immigration administration(2020)Norwegian Directorate for Immigration(UDI)The Storm:The UDIs processes can be long and stressful for all involved,so th
216、e agency made the pursuit of the most efficient processing of asylum applications its continuing mission.The Wave:Working with Celonis process mining software,the UDI and Capgemini established a data model based on digital traces from the UDIs asylum case management system.The Surf:The UDI and Capge
217、mini demonstrated that there was a significant opportunity for process mining to deliver substantial improvements to asylum application processes.The top three use cases alone demonstrated potential annual business value for the UDI of more than 20 million NOK.External Use Case:MOD selects Improbabl
218、e to provide digital twin network(2021)UK Ministry of DefenceThe Storm:The Defence Digital organization was established to bring together and replace several organizations,enabling users to enhance service operations,perform network upgrades and management,manage complex procurement and enhance netw
219、ork resilience.The Wave:The next-generation communication network digital twin helps Defence Digital to operate its complex technical infrastructure.The digital twin uses a single synthetic environment(SSE)platform,which was developed by Improbable in partnership with Strategic Command.The Surf:The
220、MOD is able to employ game-changing and cutting-edge technologies to support the delivery of the Digital Backbone.The contract builds on and leverages the successful innovation efforts of Defence Digital,Strategic Command,and industry partners.29ROCK,ROBOT ROCKThroughout the last decade,the private
221、sector has come to leverage robotic process automation(RPA)extensively,moving from pure work augmentation to customer-centric application integrating platforms.Due to the increasing expectations of citizens on digitization and the parallel need to do more(new laws and regulations)with less(demograph
222、ic change),the public sector is now exploring RPA as a short-and mid-term solution to its specific needs.Routine tasks are being automated,costs are being reduced,and processes are being structured in a way that eliminates repetitive manual effort.The robots can even observe the human operators in t
223、heir daily job and with the magic of machine learning at some point,even do it themselves.If applied appropriately,it can be the augmented workforce governments are aiming at.For the good of the citizen and the public servant,create your own robots and start delivering!Internal Use Case:Robotics fun
224、ction for improving customer service and job satisfaction HM Revenue and Customs,UKThe Storm:Many agencies use old,outdated IT systems that require employees to use multiple systems to complete a task.This is time-consuming and can lead to high error rates.The Wave:HMRC used Robotic Process Automati
225、on(RPA)to automate time-consuming clerical tasks,and link digital services and back-office systems for end-to-end processing,without significant IT development effort.The Surf:Using RPA,HMRC reduced processing costs on some services by around 80%and reduced handling times for some calls by up to 40%
226、.Dashboards gave advisers quicker access to the information they needed to answer calls,cutting some call times by up to two minutes.External Use Case:General Services Administration(GSA)leads the growth of automation projects US federal agenciesThe Storm:Federal agency employees typically spend a l
227、ot of time on trivial tasks,leaving limited capacity for more complex and intellectual work such as analysis,technical issues,or customer service delivery.The Wave:The RPA Community of Practice(CoP)is a government-wide measure administrated by the US General Services Administration(GSA)and Technolog
228、y Transformation Services(TTS)program offices.It enables cooperation and problem solving among federal agencies interested in realizing RPA.Several of those agencies implemented automation to cope with administration bottlenecks.The Surf:The various initiatives have proven to be very successful in a
229、chieving a better citizen experience,minimal error rates,and better management capabilities.In 2021,the GSA has saved approximately 50,000 labor hours through automation,while a CoP report found a 110%increase in deployed automations between 2019 and 2020.Stefan Burghardt Expert in Residence,Germany
230、30TECHNOVISION 2022-23:PUBLIC SECTORSILO BUSTERSSilos in authorities or departments prevent progress and innovation.Breaking down silos by adding flexible process layers instead of breaking down or rebuilding already established structures is the way forward.Certain structures are so deeply embedded
231、 in public administration,making it virtually impossible to break or reshape silos.And rebuilding core systems can be complex,risky,and initially expensive for many public service organizations both in terms of the initial investment of money and scarce natural and human resources.How about a proper
232、 upcycling instead?Technologies that automate public sector processes connect existing systems without interfering with them.They bring obvious,immediate benefits to the business while buying more time to reorganize and open up the underlying systems.Pragmatic processes in action.There is nothing su
233、pernatural about this.Priya Ganesh Expert in Residence,USInternal Use Case:RPA supports prefectures administrative work(2021)Ibaraki Prefectural Office(Japan)The Storm:Ibaraki Prefecture,responsible for 2.8 million citizens,struggled to maintain the sophistication and diversification required to sup
234、port its citizens.The Wave:Ibaraki Prefecture and Capgemini implemented UiPath to automate the input of data and information into the existing system while improving the associated processes.7,000 staff members participated in project sessions.The Surf:By introducing robotic process automation(RPA)t
235、echnology into 20 targeted distinct administration,education,and police operations,the time involved in these processes was reduced by 35,000 hours per year and improved the employee and citizen experience.A mix of RPA and AI-based optical character recognition(OCR)made it possible to reduce the pay
236、ment processing time of more than 10,000 handwritten applications from 12 minutes down to two minutes per case.External Use Case:Transforming a legacy planning system(2019)New South Wales Department of Planning,Industry,and Environment(DPIE)The Storm:The DPIE provides a range of services related to
237、planning,zoning,building and conservation.It was using 15 systems,many custom apps and some paper-based processes that were costly and required a high level of effort and resources to remain fully operational.The Wave:The application process has been digitized and integrated into one single digital
238、platform with Pega.This offers a seamless alternative to the siloed structure of manual processes that the organization was challenged by,with processes that could only be conducted in person and during business hours.The Surf:Over 2,000 development applications have been submitted through the ePlan
239、ning Online DA service since December 2018.Using the new system reduced application determination times by more than 50%.31CANT TOUCH THISToday,too many routine processes and decisions still go through too many hands of civil servants.Where there is no room to weigh options on a decision and this de
240、cision is bound by clear rules to clear outcomes,the value add of the human is limited.Often,it is only an emotional or legal factor to say that the“human has the last word.”An automation of“bound”approvals can free up valuable and scarce human resources.But also,where real evaluations take place,ci
241、vil servants can be greatly assisted along the way.Intelligent process automation(IPA)optimizes processes and digitizes existing,mostly manual workflows,enabling a smoother and seamless experience for citizens who are expecting faster resolution of their queries.Driven by AI,processes can be further
242、 assisted by powerful reasoning systems,and IPA can save taxpayer money through the reduction of fraud risks and enabling policy compliance.While the ultimate decision-making power and supervision is to remain the prerogative of humans,and every automated decision must be verifiable and explainable,
243、IPA has already generated steps towards more inclusive,transformative,and efficient public services.Internal Use Case:End-to-end ID inspection at the borderWestern European Security AuthorityThe Storm:Every day,many complex ID documents need to be reviewed at the border by employees who are not full
244、y informed about newly published security features and policies,leading to security issues.All this needs to happen in real time,with the danger of bottlenecks around every cornerThe Wave:Automatic control using computer vision,deep learning,and OCR technology are used to achieve a high level of val
245、idation security cross-checking all known falsification of IDs recently used.The document is identified by scanning the document and chip.The Surf:Using ID proofing knowledge in AI,Capgeminis template-based document verification validates documents 10 seconds faster than existing solutions.It also p
246、rovides fast alerts for common falsifications useful for anomaly detection.External Use Case:IPA mitigates risk for COVID support initiativesHM Revenue and Customs,UKThe Storm:Her Majestys Revenue and Customs(HMRC)launched a series of support initiatives(job retention,sick pay.)during the pandemic a
247、nd needed solutions to help mitigate against fraud and risk.The Wave:HMRC used Pegas Intelligent Automation and Robotics solutions to automate manual aspects of its claim validation process for the governments COVID-19 initiatives.The implemented system stopped payments when risk was identified whil
248、e ensuring faster disbursement to others.The Surf:A quick deployment of the solution in only 8 days ensured public officials received requisite support in time.The schemes have since supported millions of claims.Florence RollandExpert in Residence,France32TECHNOVISION 2022-23:PUBLIC SECTORAUGMENTED
249、MEOur lives are augmented by it.Our work is accelerated by it.And our world runs on it:data and AI.Whether youre driving,handling documents,ordering a new phone,or just walking in a forest all of these are enhanced by our ever-developing technology.Adding AI to business operations speeds up decision
250、 making and creates a symbiotic relationship that brings humans and AI closer together from simple information analysis to digital companions,from preventing crime to forecasting deforestation and other disasters.For both the private and public sectors,the mix between AI,learning intelligence and th
251、e capability to continuously automate over time holds great promise.Yet it also puts emphasis on a crucial topic:how to rebalance the relationship between humans and machines.Whether to shift trivial tasks towards faster,automated processes,or to create insight-driven suggestions for decision-makers
252、,innovation questions us technologically and societally.As AI technology advances and challenges us,we finally learn what it truly means to be human.Internal Use Case:Leverage AI to hunt spruce bark beetles in forestsSwedish Forestry AgencyThe Storm:The onslaught of spruce bark beetles is threatenin
253、g forests around the world every year.According to the Swedish Forest Agency,three to four million cubic meters of forests in Sweden were destroyed in 2018,damages summing to the amount of 100-million euros.It is very difficult to identify and quickly manage affected trees using manual processes.The
254、 Wave:The Swedish Forestry agency leveraged Geo Satellite Intelligence through a mix of artificial intelligence(AI)and satellite imagery,to produce detailed maps that visualize the progression of the spruce bark beetles in the forest.The Surf:The technology mix accelerates the detection and monitori
255、ng of infested areas.Capgemini Sogeti found 80%of the outbreaks using GSI and satellite analysis versus less than 30%before.One forest owner alone could save approximately 15 million euros yearly in forest value using Capgeminis solution,with a ROI of three daysExternal Use Case:Augmenting custom wo
256、rkforce with predictive analytics South Korean Customs Services The Storm:Identifying illegal counterfeit products can be tedious and complex,given the real-time requirements and the numerous cases needed to base decisions on.For the South Korean Customs Services,this became almost impossible when i
257、mported goods doubled over time,with the custom force remaining the same.The Wave:The Customs Service relied on AI and analytics to augment its workforce in their tasks mostly focusing on routine and classification tasks.The agency adopted data-driven decision AI to identify illegal imports more int
258、elligently,augmenting 400 inspectors in their daily work.The Surf:Since the implementation of the project,the detection rate for illegal goods improved by more than 20%.While more cases are being detected,the workforce also benefits from the technology to delegate trivial tasks and avoid bottlenecks
259、 that would have enabled criminality to remain hidden.Marijn Markus Expert in Residence,Netherlands33APPLICATIONS UNLEASHEDRead TechnoVision,the main report,for a complete overview of this technology container.34Internal Use Case:Transforming a state-owned railway company with ADMnextRailway organiz
260、ation The Storm:Challenged by local laws,a railway organization wanted to improve customer service and productivity,while maintaining daily business stability.The Wave:The organization,supported by Capgemini,implemented a comprehensive DevOps and Application Services portfolio management and innovat
261、ion transformation.Capgeminis solution ADMnext was delivered,featuring an agile-at-scale approach with a business process focus.The Surf:The railway organization improved the average application uptime while reducing time to market.The software development life cycle went from an average of nine to
262、three months,with 33 PoCs delivered and first projects live.Incidents related to downtime were reduced to zero,and customer satisfaction was boosted.External Use Case:IJPortal:Modernization of the eJustice IT systemThe Integrate Justice Architecture Board(IJAB),NY City,USThe Storm:The Integrate Just
263、ice Architecture Board(IJAB)wanted to modernize its fragmented criminal justice legacy applications.Yet,it comprised of several agencies,all with competing priorities that must be considered when opting for an integrated portal.The Wave:The IJAB implemented a common infrastructure,migrating its lega
264、cy systems into service-oriented architecture(SOA)-enabled Java/JEE applications with a single sign on.The Surf:Through the modernization of the entire eJustice IT system,stakeholders improved access to criminal justice information,creating uninterrupted and streamlined communication among agencies.
265、This not only enhanced public safety,but also achieved increased savings and efficiencies.The IJAB case has become best practice for other New York state agencies in their application modernizations.KONDO MY PORTFOLIOWhen water doesnt move it becomes stagnant,growing increasingly hostile and toxic.W
266、hen static,application portfolios drift away from alignment with the business architecture,and if unaddressed it can lead to a stagnant mix of legacy IT,technical debt and deviation from business objectives.“Tidying up”your application portfolio is a continual and iterative endeavor which seeks to a
267、lign business,applications,and technical architectures.At the center of this activity is a product-oriented,high-velocity,application-delivery mindset,leveraging new platforms and modern services to modernize your portfolio on simpler evergreen technology services.Architecture and new platform techn
268、ologies hold the key to systematically cleaning up,in the right order,and move forward to the desired state delivering a simpler and more agile portfolio of applications services,prepped for the future.It is this agility within the application portfolio that will enable public sector organizations t
269、o address outdated applications and deliver new ones rapidly,ready for change.Paul OSullivan Expert in Residence,UK35HONEY,I SHRUNK THE APPLICATIONSSarah Saunders Expert in Residence,UKNext-generation agile and highly responsive“light”application services utilize technologies like microservices,API-
270、first,cloud-native,and headless.They allow public organizations to become more flexible and adaptive to respond in real time to events,weaving seamlessly around new situations,needs,and means of use.Do you remember when applications were vast,cumbersome,and bundled together with traditional user int
271、erfaces and hardcoded business logic?Enter the science of minimization;building application services that are tiny,stateless,efficient,and scalable.Microservices,API first,cloud native and headless pave the way for the next generation of application services,which are ready for a variety of intent-d
272、riven user interfaces and can be connected and integrated by design.Applications that can be invoked at any time,from anywhere,and via any device,provide a flexible,agile and purpose-based springboard for citizens,agencies and partners.Welcome to the new age of applications.Small and not Big is the
273、future get your magnifying glass ready.Internal Use Case:HMRC rapidly develops digital service to support employers(2020)HM Revenue and Customs,UKThe Storm:Due to Covid-19,HMRC had to work quickly to implement a solution that would allow employers across the country to furlough employees instead of
274、separating themselves from them.The Wave:Working together with agile and DevOps approaches,a digital service to support the Coronavirus Job Retention Scheme(CJRS)had to be developed in a very short timeframe.The solution provided a new digital service based on a microservice architecture on the digi
275、tal platform,hosted in the cloud.The system collected information from employers and routed it to a risk and compliance process.The Surf:While such an operation usually takes one year,the digital service was produced within four weeks.By the end of 2020,CJRS had assisted over 1.2 million employers a
276、nd 9.9 million jobs,paid out claims worth over 46.4-billion GBP and processed over 4.5 million claims from employers.External Use Case:Abilitator assesses work ability and functioning Solmu project(2014-2022)Finnish Institute of Occupational Health(FIOH)The Storm:The goal was to develop a self-asses
277、sment questionnaire,the so-called Abilitator,for measuring the work ability and functional capacity of unemployed job seekers.These are often hard to reach people,which hinders social inclusion.The Wave:The Abilitator was originally developed for projects under the EUs Axis 5 ESF(European Social Fun
278、d)but has also been widely used by other operators.The service was implemented using a microservice architecture because the service will be extended in the future.Moreover,it will be integrated in the national digital service system.The Surf:The Abilitator is being used to support the timely guidan
279、ce of clients to the appropriate services and the transition towards work life or another goal.The Abilitator also offers decision-makers information about the target group and the changes taking place in it.36TECHNOVISION 2022-23:PUBLIC SECTORInternal Use Case:MaPrimeRenov:a grant management platfo
280、rmANAH,French Housing Agency(France)The Storm:In 2019,the French Housing Ministry asked French housing agency ANAH to launch a new grant scheme for housing energy renovation called MaPrimeRenov,to be delivered in only nine months,on January 1,2020.More than 800,000 grants were to be distributed in 2
281、021,representing more than two billion euros.The Wave:Leveraging a low-code approach,the National Housing Agency ANAH delivered a grant-management platform serving both agents and users,building on Pega solutions.A very large Capgemini/PEGA team,comprising over 100 people,addressed strategic,governa
282、nce,operational,and IT issues.The Surf:With a strong challenge on time,low-code proved to be a successful approach,enabling the organization to deliver the platform on-time,in a highly political context.External Use Case:A fast and low-code solution for COVID-19 servicesKobe City(Japan)The Storm:At
283、the onset of the COVID-19 crisis,Kobe was inundated by up to 40,000 crisis-related citizen calls relating to assistance programs and status updates or volunteer opportunities each day.The Wave:The city of Kobe developed a set of four apps with Microsoft Power Platform,including an automated telephon
284、e app that allows citizens to check on their status on applying for relief funds,or a chatbot and dashboards to access pertinent information.The Surf:This case demonstrates the speed and impact of low-code tools when in the hands of a few individuals.In just one month,citizens were provided with an
285、interface to easily access COVID-19-related information and call volumes dropped by 90%.Low-code and no-code platforms make building next-generation application services a high-productivity matter for both IT and“business”specialists.When code goes low,the government agencys business or domain exper
286、ts get on a high!You may be blessed with brilliant ideas for killer application services,but youll need to deliver them blazingly fast and with the right quality were dealing with citizens here,after all.Low code gives service managers in the public sector the tools to implement digital services for
287、 citizens quickly and independently.Classic software delivery based on slow,engineered processes and formal alignment between the parties involved only gets you so far.Its useful for stable-scope,high-load-bearing core systems,but it is clumsy for citizen-centric apps that need to be built and adapt
288、 fast.It is easier than ever to construct applications without huge coding efforts.The secret is in powerful,AI-enabled tools that leverage API catalogs,prebuilt templates,and automation.These tools are so powerful,yet easy to use,that they bring both a quick application rate and tangible results to
289、 the public sector table.Alexej MichaeliExpert in Residence,GermanyWHEN CODE GOES LOW37Access to data and apps has never been more relevant for the public sector.Data exchange is key and the vast range of ways to access and use this data is critical for the public sector to remain more agile,more co
290、nnected,more accessible,and more networked across borders.To be able to unlock the power,its time to Mesh Up Your Apps!Driven by standards and the power of cloud,its possible to manage your microservices-based applications to allow for cross organizational data exchanges,high co-operation and value-
291、add both on a country level and globally.The opportunities are endless!Its the API economy,but in overdrive,opening new,agile ways of collaboration inside and outside the organization.Join the party,dance this mesh around!MESH UP YOUR APPSInternal Use Case:Leveraging API-enabled solutions to moderni
292、ze student loans servicesHM Revenue and Customs,UKThe Storm:The legacy platform for the Student Loans Business Service(SLBS)needed to be modernized to support HMRCs strategic business ambitions,including policy and legislative changes for post-graduate loans.The Wave:Using Capgeminis REGENERATE migr
293、ation toolset and methodology,the existing application was automatically migrated to structured Java.This was followed by a deployment onto a modern private cloud environment using CI/CD.The new SBLS system encompassed 20 external APIs,150,000 objects,over 100 procedure steps,and nearly 40,000 lines
294、 of code.The Surf:HMRC has eliminated its dependency on legacy hardware and software.The introduction of CI/CD tools improved the ability to respond to change and supported the digital transformation agenda and future service enhancements.External Use Case:Integrating healthcare data to deliver bett
295、er patient experiences(2020)NSW Health PathologyThe Storm:NSWHP a national Australian health organization providing reliable pathology to the public,such as Covid-19 testing provides services to public institutions,including those in healthcare and justice.NSWHP aimed to strengthen its key business
296、objectives and critical health services through highly efficient,innovative,and standardized nationwide ICT platforms and solutions,leading to improved patient outcomes and experience,achieving cost and operational efficiencies,and creating a foundation for change.The Wave:NSWHP took an API-led appr
297、oach and used MuleSoft to integrate 350 testing devices from its health facilities to systems across its 60 laboratories within three months.NSWHPs engineers and architects leveraged APIs as building blocks to securely connect point-of-care devices to electronic health record(EHR)systems that contai
298、ned each patients pathology results.Every provider has a 360-degree view of their patients and can provide them with the best possible care.The Surf:230K negative test results delivered 2 weeks to launch Covid-19 solution 1K+clinical staff days saved Improving patient experiences and lessening their
299、 anxiety Data sync in near-real-time,often in fewer than five minutes Lower costs by making patient transportation to an approved laboratory unnecessaryLisa Eckersley Expert in Residence,UK38TECHNOVISION 2022-23:PUBLIC SECTORAPPS AIAI is an important addition to the public sector but it doesnt have
300、to be a dedicated solution.It can provide many benefits to an organization:n Intelligently automating administrative processes,administrative processes,such as document processing to reduce waiting timesn Personalizing interactions with citizens,ensuring they are provided with the right information
301、and offered the right services based on their personal circumstancesn Detecting anomalies in citizen needs,compliance and riskn Augmenting decision making to streamline citizen services.More generally,many apps love artificial intelligence,and the combination offers great potential for the public se
302、ctor.Equipping application services with AI is essential for governments and public sector organizations to deliver the simple,helpful,and delightful experiences that citizens expect.Boosting your current applications with a touch of AI will reduce the touchpoints with government through increased a
303、utomation,allowing citizens to efficiently access the right services at the right time.This will create added value to the citizens or companies who will love that extra intelligence.Internal Use Case:Project Farm 2.0Change initiatives(Kolkata)for local farmers in IndiaThe Storm:Global demand for fo
304、od is anticipated to increase by 60%by 2050.Seventy percent of world food production comes from smallholder farmers,primarily from developing countries,where the farmers livelihood is under pressure.The Wave:Together with a consortium of partners,Capgemini created project FARM,an intelligent platfor
305、m to resolve global food shortages by using AI to determine farming patterns to assist farmers with predictive,diagnostic,and advisory functions.FARM 2.0 is custom-made for India.The Surf:The platform optimizes the value chain by providing key insights for small-scale farmers to improve their decisi
306、on making and optimize their farm yield.In this regard,automated farming can also be brought to small-scale farmers in developing countries so that they can catch up on the digital divide.External Use Case:WIFIRE:Fighting fire with AILos Angeles Fire Department(LAFD)The Storm:The Los Angeles Fire De
307、partment(LAFD)is responsible for approximately 1,215 square kilometers of territory.Due to climate change,wildfires are more prevalent in the area,larger and more destructive,calling for new instruments to tackle this surge and for the LAFD to be better prepared.The Wave:The LAFD started using WIFIR
308、E,a real-time interface simulating and projecting the spread of wildfires by connecting i.e.,satellite maps of territory with live weather information and infrared images from fire planes.Learning from historical incidents,it can also predict potential fires in the future.The Surf:With the fire map
309、and the gathered data being relayed within minutes to involved teams both on the ground and in the air fire departments can allocate their limited resources more effectively,thereby preventing wildfires from causing major damages to property and from posing a serious threat to human life.Troy Wuttke
310、Expert in Residence,Australia39INVISIBLE INFOSTRUCTURERead TechnoVision,the main report,for a complete overview of this technology container.40TECHNOVISION 2022-23:PUBLIC SECTOR40INVISIBLE INFOSTRUCTUREMick HallidayExpert in Residence,UKIT infrastructure is in the midst of a game-changing evolution
311、one that rides on the shoulders of the cloud revolution to deliver flexible,resilient,scalable,and cost-efficient services on demand with the key principle of everything-as-code.Public sector organizations are increasingly challenged to improve citizen interaction,respond quickly to unanticipated ch
312、allenges,and reduce overall cost to serve.On this journey,virtualization and containerization are key to standardization,hiding complexity,and rendering deployment invisible.These approaches allow for rapid,seamless deployment and update of complex infrastructure on demand,deploying solutions in min
313、utes where previously timeframes were measured in weeks or months and prone to human error.This combines with the benefits of consumption-based charging,low-cost resilience,and autoscaling design patterns,allowing public organizations to deliver secure infrastructure solutions at a fraction of the c
314、ost and in a fraction of the time.Whether supporting agile development or legacy modernization,adoption of these approaches has required shifts in culture,in conjunction with the technology.Agile DevOps processes and ways of working have infused these organizations with a drive for continual improve
315、ment and optimization.LORD OF THE CLOUDSInternal Use Case:Transition a mission-critical platform to Microsoft AzureHM Revenue and Customs,UK The Storm:As part of its modernization and cloud-first strategy,HMRC aimed at moving its SAP platform from existing data centers to a scalable public cloud env
316、ironment to more effectively use its data,lower costs,simplify its IT estate,and support new services.The Wave:Together with Capgemini,HMRC implemented a vast and complex migration to Microsofts Azure cloud platform,performing the actual transition in a single weekend to avoid disruption to critical
317、 national services.In addition,a workstream was established for improved understanding,covering 650 interfaces.The Surf:As a result of this migration,HMRC reduced operational costs and improved the speed and resilience of the environment deployment.Thus,faster problem solving and automation,as well
318、as improved response times for users,could be achieved.This has resulted in a future-proof infrastructure platform with lower operating and modification costs.External Use Case:VMware helps the British Army to build its private cloud The British Army The Storm:The British Army required a new hosting
319、 system to deliver the application services needed to support daily business operations for up to 50,000 users.Applications include those used for enterprise resource planning,training,staff competency and reviews,combat readiness,HR systems,and scenario planning.The Wave:The British Army partnered
320、with VMware to deploy an agile,resilient,and scalable estate.VMwares vRealize Suite included a private cloud infrastructure,enabling the deployment of applications within a siloed infrastructure.The shift to a software-defined datacentercoincided with an ongoing cultural overhaul,embracing a DevOps
321、way of working.The Surf:VMwares solutions allowed for a quick development of the new software,reducing time for application deployment,and avoiding high costs of SI load balancers,core switches,and firewall services.Furthermore,the time gained enabled the army to focus more on operational efficiency
322、,allowing the organization to scale up on demand.41All the complex infrastructure an application needs to run on,nothing to see but containers.Containers they simply package an application with the infrastructure,middleware,and platform service components needed into a sealed off,air-tight,standardi
323、zed box that can be shipped between different actors on a municipal,state,federal,or even European level,making collaboration easier and cheaper.Pack your application neatly into such boxes,make yourself highly flexible and take a step to digital sovereignty.Different operating systems?Multiple data
324、 centers?Local operation or in the cloud?Virtual machines or bare metal?Depending on the current situation,you decide where to run your application and simply move it when the situation changes quickly,automatically,and without time-consuming installation and configuration.With containers,you also c
325、an address your problems with slowing down applications at peak times.You simply start the containers multiple times and distribute the workload.Essential applications remain available to citizens and employees.CROUCHING TIGER,HIDDEN CONTAINERInternal Use Case:AWS cloud migration for Home OfficeUK G
326、overnment immigration service The Storm:The existing hosting platform of the UK immigration service lacked the scalability and stabilitynecessary to support the Home Offices ambitioustransformation agenda.The Wave:Together with Capgemini,the Home Office managed its migration to the AWS cloud platfor
327、m,with an additional support team in charge of maintaining business as usual.The project involved the move from firewalls to security groups,routers to routing tables,and load balancers to ELBs.The Surf:The redesigned and simplified infrastructure has improved thestability and resilience of the Home
328、 Offices cloud environment,enhanced reliability of deployment,and improved the security ofthe production service.It has also increased the ability to scaleand to optimize infrastructure costs(build times reduced from two days to one hour),operational business,andlive services.The project furthermore
329、 achieved 35%reduction in weekly incident volume.External Use Case:DevSecOps on F-16s and battleships with KubernetesUS Department of DefenseThe Storm:In the past,software delivery within the US Department of Defense(DoD)could take anywhere from three to ten years for big weapons systems incremental
330、delivery was difficult and slowed the implementation of new requirements and technologies.The Wave:To tackle these issues,the organization created the DoD Enterprise DevSecOps reference design,with a mandate to use CNCF-compliant Kubernetes clusters and other open-source technologies across the DoD.
331、The Surf:The project enabled the DoD to move from three-to-eight months to a week for implementation,and to obtain the authority to operate a cloud enclave within one week.“Anytime its going to pass the gates,the software is automatically accredited.You can push software multiple times a day,”the or
332、ganization says,emphasizing that the solution is“going to be a 100-plus years saved off planned program time.”Nannette BiedermannExpert in Residence,Germany42TECHNOVISION 2022-23:PUBLIC SECTORIftikhar AhmedExpert in Residence,GermanySIMPLY THE EDGEThe recent boom in IoT and cloud solutions has led t
333、o the emergence of edge computing.When public services organizations centralize their infrastructure,increase their central processing capabilities and increase the use of IoT solutions,significant amounts of data need to be exchanged.And that can lead to latency and bandwidth challenges,not only for city states,but especially for widely dispersed nations.Edge computing addresses these challenges