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1、MEET THEM E G A T R E N D SSITAs innovation report explores 12 key trends that will shape the travel industry over the next decadeMeet the MegatrendsEmerging technological,societal,traveler,and economic trends have significantly morphed the travel landscape over the last few years,forcing industry,g
2、overnments,and workforces to adapt rapidly.A new era of travel is fast emerging,featuring trusted digital identities,hyper-efficient metaverse-like airport operations,sustainable aviation,a full digital economy,and air taxis.The air transport industry is at a post-pandemic crossroads,facing challeng
3、es from all sides.While domestic and international travel recovery accelerates globally,airports and airlines are scrambling to provide the seamless travel experience passengers expect,often with slashed workforces and squeezed budgets.Health status verification issues still affect some parts of the
4、 world,while the climate crisis demands swifter and more decisive industry action and collaboration to make travel more sustainable.Passenger expectations are also changing with the development of new technologies,while societal and generational shifts,along with new working practices,are affecting
5、all of us,while at the same time evolving the role of the workforce in the transport industry.We now have an opportunity to re-imagine the world of travel,connect the dots,and transform travel with bold solutions that cross sectors and exploit the latest technologies.We must collaborate today and bu
6、ild agility and resilience into the transport industry to make travel seamless,trusted,safe,and sustainable for all.These Megatrends do not exist in silos but operate in an evolving ecosystem where emerging technologies interconnect the trends and help drive them forward.Data is at the heart of this
7、 ecosystem.The increasing willingness of providers to share data across the transport industry will help further accelerate these trends and pave the way to the more connected,seamless travel experience that passengers want.These trends are shaping SITAs own innovation agenda.Underscoring SITAs comm
8、itment to innovation,SITA revised its internal innovation model with bolstered resources,additional R&D investment,and best-in-class ideation models in 2022.In SITAs Meet the Megatrends innovation report,we take a closer look at 12 key trends shaping the future of travel and explore how technology i
9、s responding or influencing these trends.This report was developed by the SITA Lab team and draws upon insights from across the travel industry,new SITA global research,and the latest cutting-edge Proofs-of-Concept to identify the most powerful shifts that will drive the industrys evolution by 2033.
10、I hope you find this report useful.Ilkka KivelVP Strategy and Innovation Strategy ManagementMethodology SITAs Meet the Megatrends report draws upon insights from across the travel industry and the latest Proofs-of-Concept from the SITA LabWe have identified powerful shifts that will drive the travel
11、 industrys evolution by 2033The report cites SITAs unreleased 2022 IT Insights research The Trends SITA identified 12 trends across four categories:emerging technology,societal,traveler,and economic trends Ranked by impact from 1-5(with 5 representing most impactful),how much they will drive change
12、in the air transport industry The SITA Labs projections span a 10-year view The trends are forcing a rapid adaptation by industry,governments,and workforcesEach trend in the following report is ranked by impact,time,and how it maps to the above categoriesMEET THEM E G A T R E N D S202320271/12 /The
13、shifting staff culture and Great Resignation /20232027The shifting staffculture and GreatResignation Airports and airlines will have to restructure their workforces using technology to work differently.Technology means achieving more scalable operations and upskilling employees to support these chan
14、ges,with a more significant focus on service.Automation will allow operations to be scaled,enabling a more agile workforce,with employees value shifting to highly skilled,empowered decision-makers and service-orientated roles.Peaks and troughs of work will be addressed through digitalization.The pan
15、demic decimated workforces globally,and the air transport industry was particularly hard hit,with 62 million Travel&Tourism jobs lost in 2020.Many workers who resigned or lost their jobs have not returned,leaving a workforce shortage in critical areas like ground handling.The US reported that about
16、50 million employees resigned last year;the same trend is happening in the UK,France,and Singapore,where work patterns are no longer the same as in the pre-COVID days.The experiment of working from home and remote locations has changed company culture,likely permanently.Issues stemming from reduced
17、or inexperienced labor forces in the air transport industry include cancellations,delays,mishandled baggage,or long queues at security all of which threaten long-term industry recovery.The industry is responding by investment in digitizing the passenger journey and the operations supporting that exp
18、erience.This gives airlines and airports more agility and scalability in their operations,enabling them to better respond to rapidly changing situations.This is being driven through the wide-spread adoption of biometrics and mobile passenger journeys,as well as more automated operations.This means t
19、hat fewer employees are needed to complete mundane tasks,and that airports and airlines can direct people to manage more complex or service-orientated tasks.At the same time,younger generations have embraced the shift to task/outcome-based flexi jobs,prioritizing health and wellness and harnessing t
20、echnology to work more efficiently and flexibly.Airports and airlines must examine how technology can drive more rewarding outcomes for workers,explore how robotics or automation can replace laborious facets of their roles,and offer remote working via increasingly immersive experiences like Virtual
21、Reality(VR)and Augmented Reality(AR).Tellingly,SITAs 2022 IT Insights survey reveales a new investment priority for airlines this year:augmented VR for staff,with 9%of airlines confirming major programs and another 55%confirming R&D programs for 2022.1/12Societal TrendsIMPACT 2/12 /The Millennial an
22、d Gen Z Travelers /20232027The Millennial andGen Z Travelers Younger travelers demand a more integrated digital journey,and the industry will be forced to respond.They will accelerate the digital way of life and popularize fringe technologies by 2027.Many are frequent travelers who are self-service
23、first,and they embrace biometrics and digital passes to benefit from travel efficiency and convenience.Digital identities,border crossings,and mobile platforms offer ample opportunities for younger digital native travelers who are familiar with using their mobile phone as a remote control for travel
24、;market share will increase as digital natives become a more significant proportion of the passenger demographic,creating a seismic shift towards digital first.2/12Traveler TrendsIMPACT According to the WTTC 2022 Global Trends report,younger travelers were the first to drive industry recovery and st
25、eer post-pandemic travel trends.There are encouraging signs toward mobile-first travel.Apple Wallets support for digital identity and mobile driving licenses/US State IDs for travel marked an important milestone.The digital identities that underpin Digital Travel are part of a much bigger ecosystem,
26、which relies on the next generation of self-service technology infrastructure,featuring integrated cloud,mobile,and biometric-enabled self-service touchpoints for check-in,bag-drop,border control,and boarding.The combination of digital identities with this infrastructure provides a seamless,touchles
27、s,and personalized travel experience while allowing travelers to remain firmly in control of their data.Governments,companies,and standards bodies have been working hard to create the next generation of self-service travel infrastructure.SITA leads in delivering solutions where your face is your pas
28、sport and boarding pass and your mobile is your remote control for travel,in a new paradigm underpinned by digital identity.202720303/12 /Privacy,digital identity rights and controls for passengers /20272030Privacy,digitalidentity rights,and controls for passengers We are moving towards a future whe
29、re passengers can travel from anywhere to everywhere without ever needing to present travel documents and without needing to stop to confirm their identity,check-in,cross a border,or access any number of services at their destination all while keeping control of where and when data is shared.SITA be
30、lieves that digital identities are the key enabler of Digital Travel.But they must be more secure and trustworthy to be a true replacement for their physical equivalents.Only once identity data is freed from the limitations of physical documents can we truly realize the revolution of a seamless,secu
31、re,and safe travel journey for all.3/12Societal TrendsIMPACT Today,nearly 140 countries have enacted laws and regulations to protect consumer data.Europes General Data Protection Regulation prompted governments worldwide to create similar legislation.There is a justifiable growing concern around dat
32、a protection,and with increasing regulation,organizations and compliance teams must be prepared to face evolving challenges in the future.For travel,protecting passenger data and identity is a crucial focus,and SITA believes the future of travel is digital.Across the world,SITA is digitally transfor
33、ming the journey from end-to-end today or enriching the digital experience at key steps.Digital Travel will enable passengers to travel from anywhere to everywhere without needing to show a travel document,such as a passport,visa,health form,boarding pass,or drivers license.Governments will continue
34、 to adjust their entry requirements based on political and security rationale,but where travel is permitted,Digital Travel will deliver significant efficiency benefits for passengers,airlines,airports,and governments.However,passengers privacy concerns remain front of mind,and the trust framework mu
35、st be addressed alongside data security and regulations.SITA stands with industry bodies such as ICAO,IATA,and ACI,advocating for global standards and initiatives like ICAOs DTC.SITA also helps develop the Safe&Seamless Traveller Journey(SSTJ)initiative of the World Travel&Tourism Council(WTTC).Work
36、ing collaboratively with airlines,airports,border agencies,industry bodies,and other international partners will be pivotal to success.By 2030 digital identities will be interoperable and universal,usable on a global basis,allowing the identity credential to be securely shared with all those involve
37、d throughout the journey,including government visa issuance and border control authorities,as well as all other stakeholders from the start to finish,and for the onward journey.It will respect privacy,safeguard personal information,and operate based on informed consent.For example,our pioneering dig
38、ital travel work with the Government of Aruba and Indicio Tech has piloted the pre-clearance of travelers visiting the island using a mobile app and a secure SITA Trust Network.With a verified,durable,and privacy-preserving digital identity on their mobile devices,travelers can enjoy fast-tracking e
39、ntry upon arriving at Arubas airport and access to many of the islands participating venues,such as restaurants,shops,and clubs.4/12 /The Aging Traveler /20272030The Aging Traveler We will travel longer into our old age and with more disposable income.This will deepen the demographic of aging travel
40、ers who require more assistance throughout the journey.Bespoke technological solutions and bolstered staff resources at airports will be dedicated to supporting the aging traveler by 2030.A subsection of technology innovation will emerge designed to address the needs of the senior traveler specifica
41、lly.Airports and airlines will initiate dedicated teams,training,and processes to cater to a growing demographic of aging travelers,including passenger processing solutions,airport experiences,and end-to-end reliable customer support services.4/12Traveler TrendsIMPACT Despite the impact of the pande
42、mic,IATA research showed an increase in older passengers traveling,with 36%of passengers aged 56 and above in 2021 compared to just 25%in 2019.Aging travelers make up a growing proportion who spend more on travel but also require travel concierge,itinerary management,mobility service,and baggage ass
43、istance.The industry must harness suitable technologies to enable them to connect with friends and family quickly,to address travel stress and confusion,and mobility.5/12 /Full Digital Economy /20272030Full Digital Economy Airports are looking to fill pandemic-inflicted revenue holes:enabling mobile
44、 payments,improving personalization,and increasing ancillary services are focus areas for most airports.Mobile commerce(m-commerce)and buy now pay later(BNPL)services will drive eCommerce growth and transform purchasing experiences throughout the passenger journey.Biometrics and mobile technologies
45、will make it seamless to access,pay,and track the journey purchases and experiences.Passengers will be able to walk out with purchases without stopping to verify identity or complete transaction processes.The interconnected nature of the ecosystem will mean passengers can seamlessly book all element
46、s of their trip,whether hotel,excursions,or tickets for events,at a kiosk or on their smartphones.Reward schemes will allow faster purchases,for example,buying a meal while going through security,so its ready when they arrive airside.5/12Economic TrendsIMPACT By 2030 we will see strides forward in r
47、etail optimization with smart retail for terminals,featuring traveler profile and behavior-sensitive retail with spending data analyzed for specific flight paths,passenger profiles,and spending habits.Airports will embrace technology like Amazons Just Walk Out solution,which uses computer vision,sen
48、sor fusion,and deep learning to enable shoppers to simply walk out of the store with their purchases.Today non-aeronautical activity accounts for 40-60%of an airports revenue,and smart retail technology will further increase this.According to the latest research,there were 295 million crypto users w
49、orldwide as of 29 December 2021.The increasing acceptance of cryptocurrencies on traditional payment platforms and the rise of central bank digital currencies(CBDCs)will push the air transport industry to incorporate digital currencies.Digital currency will also impact the financial side of the indu
50、stry.Proofs of Concept are already underway to explore the potential for digital currency transformation and benefits in the air transport industry,for example,IATA Coin.Currency and exchange rates will perform interline invoicing and settlement between airlines,settling loyalty points or rewards,in
51、surance,airport fees,and taxes.6/12 /Flattened Business Organizations /20272030Flattened BusinessOrganizations The automation and emergence of smart airports will give rise to a new flattened business organization,eliminating the more mundane and laborious work through technology.Staff will become m
52、ore specialized in skilled labor and customer service,increasing job satisfaction and efficiency.More efficient working,more specialized skill sets,and focused roles in the workforce will reduce friction points between layers of staff existing in the hierarchical models seen today.6/12Economic Trend
53、sIMPACT We will see increased intelligent operations flattening the organizations of airports and airline workforces.The organizations that drive successful agile transformations will do so by building an effective,stable backbone,harnessing agile technology and optimizing the full operating model f
54、rom strategy and structures to people and processes.Machine learning models are already being explored in the air traffic control tower to predict variables in landing patterns,when,and how much delay to expect.This iterative process removes the need for physical staff monitoring with binoculars.It
55、enables flights to be arranged so they have close to zero holding time,providing significant cost and time savings.Airports today are using ultra-high definition cameras and Artificial Intelligence(AI)technology to help human controllers land more planes with better efficiency.We will see this trend
56、 toward automation increasingly span across international and regional airports and operations,changing the workforce profile.7/12 /Airport Operations Metaverse /20272030Airport OperationsMetaverse By 2030,metaverse operations will be commonplace at leading airports,playing a vital role in optimizin
57、g processes,avoiding disruption,and facilitating intuitive,immersive control of intelligent airports.Metaverse training courses for operational staff will ensure an in-situ experience in an immersive and realistic simulated environment.VR and AR will be used for auxiliary and off-site working proces
58、ses,engaging workforces remotely in an efficient and stimulating format.7/12Technology TrendsIMPACT As the metaverse seeps further into public consciousness,airports and airlines will continue to evolve their use of AR and VR for the real-time simulated situational perception that can optimize opera
59、tions and reduce costly disruptions.SITA has been working with leading airports in the US and Europe,Middle East and Africa to provide its Digital Twin solution.This virtual representation of the airport allows stakeholders to quickly view operational status,identify any operational challenges,and a
60、ddress them before they impact the passenger or operations,ensuring a smoother airport experience.Coupling this visualization with the integration of data from various service providers and SITAs platform means the operations teams can run historical analysis,view the real-time status of operations
61、and facilities,or quickly run what-if scenarios with predictive analytics to anticipate potential issues,such as passenger bottlenecks or resourcing constraints.This data can highlight opportunities for potential efficiencies and improvements,as well as scenario-based planning to include gate manage
62、ment,aircraft movement,passenger flow,and facilities management.Companies and brands will invest in compelling,utility-based AR experiences to drive consumer engagement and fuel brand loyalty.According to SITAs 2022 IT Insights survey,35%of airlines have long-term metaverse plans,with only 1%having
63、already confirmed major programs.On the airport side,23%have long-term plans,with 9%having already confirmed major programs.8/12 /Multimodal Travel /20272030MultimodalTravel Over the next seven years,seamless intermodal travel will emerge with single processing and verification points that enable a
64、fluid end-to-end journey across land,sea,and air.There will be a push to allow more connected journeys with sustainable operations and new collaboration models using trusted data exchange for the broader end-to-end travel ecosystem.We will move from a community of 10+players to take care of a single
65、 flight offer from A to B,towards an ecosystem of 100+active contributors to deliver a door-to-door seamless travel experience.8/12Traveler TrendsIMPACT As travel becomes more connected and intermodal,having unified digital systems that simplify the passenger journey across land,sea,and air will bec
66、ome increasingly important.The challenge ahead is to best service broader intermodal door-to-door products,creating seamless,near-walkthrough digital experiences in a multimodal context,combining Air&Rail,Air&Cruise(or even Air&Events)to help the connected travel concept become a reality.Whatever th
67、e form of travel,there is the need for safe and seamless automated journeys,smarter,more efficient operations and borders,better on-time performance,and greater capacity.In the future,when passengers book a multimodal door-to-door ticket,delays to a train service could automatically trigger alerts t
68、o the airline to provide alternative replacement flight options and notify transfer providers at the destination airport.A trusted sharing of data in an ecosystem of 100s of travel and related players needs to be organized and enabled for this to become successful.In the UK,SITA is an active member
69、of Fly2Plan,a consortium led by Heathrow to learn how new technologies,such as cloud infrastructure and blockchain,could use the airports data more efficiently,creating a decentralized,resilient,and efficient operating model to support cross-company collaboration.Intermodal travel ranks high on the
70、investment agenda for airlines,according to SITAs 2022 IT Insights,with 67%of airlines confirming development programs,including 25%with major programs and another 42%with R&D plans.9/12 /Autonomous,Electric Vehicle growth supported by AI&5G /20272030Autonomous,Electric Vehiclegrowth supportedby AI
71、and 5G In the airport,the arrival of 5G and the maturation of AI solutions will see connected autonomous robots,vehicles,and mobility equipment to support passengers and staff.The result will be more autonomous tracking and controlling of autonomous activities and vehicles that assist passenger jour
72、neys at major international airports.Connected smart tugs and baggage carts will serve vehicles on the ramp.Wheelchairs,mobile kiosks,and robotic assistants will be controlled remotely.9/12Technology TrendsIMPACT With the arrival of 5G,connectivity is becoming more fluid and flexible.The new network
73、s will enable larger data flows,providing secure,real-time,predictive,and historical views of airport operations.This will make collaboration between airports,airlines,ground handlers,air traffic managers,and concession holders easier and more effective.5G and the Internet of Things(IoT)can benefit
74、every aspect of an airport whether airside,in-terminal,or landside to achieve critical objectives such as safety,efficiency,cost-effectiveness,and profitability.Airports of the future will benefit from efficient energy management through intelligent water usage,sensor-equipped lights and devices,veh
75、icle management through smart tracking,connected hangars,and digital parking.Thanks to the superior coverage of 5G,airports can provide connectivity that is more secure and reliable than Wi-Fi.It means that:Ground services staff can do their jobs more effectively(thanks to extended coverage)Pilots a
76、nd onboard crew can receive real-time data and updates on their devices(even while inside the plane)Airlines can offload aircraft diagnostic and operational dataAirports have become more like mini-cities or business activity hubs involving retail,business centers,and hotels.Each of these individual
77、businesses has its connectivity requirements,where 5G allows the spectrum slicing to dedicate service to each business unit,separating traffic for private and public(or passenger)use.5G enables IoT to provide predictive data to be informed of a potential crisis earlier and remote HD video to better
78、handle situations even on the apron where traditional public or wired networks may not provide coverage.SITA has been developing AI and machine learning use cases.This includes on-time-performance to predict and avoid delays and manage disruption.We are also leveraging Computer Vision to optimize ai
79、rcraft turnaround activity and simulating passenger flows through a terminal to optimize asset allocation and predict and prevent the formation of bottlenecks.Aircraft turnaround emerged as a key business intelligence focus area for airlines in SITAs 2022 IT Insights survey,with 39%of airports imple
80、menting BI solutions to date and 34%confirming plans to do so by the end of 2025.The survey also reveals that 5G and AI are key innovation investment areas for airports and airlines to collaborate with technology partners.5G communications networks are a key focus for airports,with 22%having impleme
81、nted plans with collaboration partners and 59%having plans by the end of 2025.For AI technology,28%have already implemented solutions,and 38%have plans to do so by the end of 2025.For 82%of airlines,AI ranked as the top priority for working with technology partners to innovate.10/12 /Sustainability
82、/20272030Sustainability We believe that by 2030,sustainability will be at the heart of travel.During this decade,scrutiny over the entire aviation industry supply chain will increase.Fully efficient operations will be critical for the air transport industry to meet its net-zero by 2050 goal.Using da
83、ta to understand the drivers of emissions across the air transport ecosystem and inform operational decisions will be a critical enabler of these efficiency gains.The emergence of zero-emissions propulsion solutions coming to fruition will begin to disrupt the market.Commercial-grade sustainable avi
84、ation fuels will become more affordable and accessible.Hence,the businesses that can demonstrate their sustainability credentials will be the businesses of choice for climate-conscious consumers,while those that fail to demonstrate this will endure mounting pressure from investors,governments,and th
85、e industry.10/12Societal TrendsIMPACT The 2022 UN Climate Change Conference(COP 27)saw renewed commitment to achieving net-zero carbon emissions by 2050.Passengers growing awareness is one of the most significant shifts in recent years.According to SITAs 2022 Passenger IT Insights survey,almost all
86、passengers are ready to pay to offset the carbon emissions generated by their flights.More than 9 out of 10 passengers stated they would be willing to pay to offset emissions.On average,passengers are willing to pay approximately 11%of their ticket price for offsetting.Operational improvements are a
87、 primary measure to enable the industry to directly and more immediately reduce its emissions by up to 10%efficiencies that can be achieved through todays technology.For example,airports can process passengers swiftly,even enabling remote check-in before arrival,by deploying passenger processing and
88、 self-service technology.This enables airports to maximize their existing investment without having to invest to expand their physical footprint.Using technology to harness data for greater situational awareness and more informed decision-making is also key to realizing efficiencies and emission red
89、uctions.For example,SITA is trialing a new emission management capability,as part of our Airport Management solution,to enable Palermo Airport to improve the measurement and optimization of emissions in and around the airport.Carbon capture,utilization,and sequestration(CCUS)is an important emission
90、s reduction technology that can be applied across the energy system.Data tracking is key for CCUS and future market-based mechanisms.We are also helping airlines to improve situational awareness and reduce fuel burn,emissions,and costs,while building climate resilience by integrating solutions such
91、as SITAs eWAS Pilot and OptiFlight applications.The results are immediate and concrete.Climb fuel savings of 5%are possible for each flight without affecting passenger safety or comfort.Improvements in aircraft design,fuel efficiency,engines,and materials will significantly affect efficiency and sus
92、tainability and will be a key focus for airlines.Sustainable Aviation Fuels will become ubiquitous and substantially cheaper than they are today,while hydrogen and electric engines for commercial use promise even more efficiency when these technologies mature in the following decades.11/12 /Supply C
93、hain Transformation /20272030Supply ChainTransformation The travel industry will experience a sharp shift from simple forecasts and demand plans to an agile supply chain based on real-time data.Digital chain of custody and Non-Fungible Tokens(NFTs)will supersede traditional processes,where instant a
94、nd verifiable data can be accessed digitally.Maintenance,Repair,and Overhaul(MRO)will be entirely automated through blockchain,resulting in significant cost savings,supply chain efficiency,and increased safety.Air transport has lagged behind other industries due to its complex and disparate supply c
95、hains,but the hurdles will be overcome through technology.11/12Economic TrendsIMPACT During the post-pandemic recovery,supply chain disruptions have been a major focus for the air transport industry.The industry spends US$50bn a year on aircraft spare parts,yet the tracking and tracing of these spar
96、e parts as they move between airlines,lessors,and original equipment manufacturers(OEMs)remains primarily a manual process.There is no single view of how to track hundreds of millions of records of transactions between these entities,exacerbating risk and cost.And if there is any inconsistency betwe
97、en stakeholder systems,the risk of data overlap increases as does the price.Airlines face some of the most complex issues related to spare part management,from a lack of digital records to supply chain difficulties,system inconsistencies,and burdensome costs.At SITA,we believe that blockchain will b
98、e vital to solving these challenges and help airlines address the challenges for MRO buyers,engineers,and relevant admin teams.According to Oxford Economics,49%of supply chain leaders can capture real-time data insights and act on them immediately,while 51%use AI and predictive analytics to capture
99、insights.This trend will continue throughout the supply chain as supply chain leaders develop their data capabilities by converting real-time data into real-time analytics that,in turn,will be converted into real-time decision-making,enabling automated execution of planning,inventory optimization,an
100、d other vital processes.2030203312/12 /Urban Air Mobility(UAM)/20302033Urban AirMobility(UAM)By 2032,electric air taxis will be ubiquitous at major international airports and operate as an effective auxiliary service and revenue stream for airports and airlines.The services will push travel closer t
101、o a seamless journey with short transfers and speedy passenger processing on top of added sustainability and energy cost benefits.Intermodal connected and seamless travel will become a reality with passenger processing and ease of checking in and baggage handling harmonized between the modes of tran
102、sport.12/12Technology TrendsIMPACT SITA anticipates UAM becoming more widely available and popular in the next 10 years,with major airports easing road transport congestion to and from the airport and enabling a faster alternative for passengers.UAM is a growing mode of short-distance transport,the
103、need for which has been accelerated by increasing road congestion in large cities.Large-scale operations are planned to take off in 2030,but the first new commercial route is already planned for 2024.This year,investment in the UAM industry has skyrocketed,with$4.7 billion announced for developing e
104、VTOL(Electric Vertical Take-off and Landing)vehicles.In November 2022,NEOM,a city being built in Tabuk Province in northwestern Saudi Arabia,announced a US$175m acquisition in Volocopter,a pioneer of UAM,marking the first time that eVTOLs are being factored into the design of a region from the outse
105、t.In July 2022,SITA partnered with Skyports,a best-in-class owner and operator of vertiport infrastructure for the Advanced Air Mobility(AAM)industry,to provide digital solutions at Skyports vertiport locations.Investing in infrastructure today will ensure passenger processing can match the speed an
106、d ease promised by UAM.Ankit Das,CTO at Skyports Infrastructure,said:“Autonomy,ease,and convenience are central to the success of the industry and the widespread adoption of urban air mobility.Working at the forefront of aviation innovation,we are embracing new technologies at every point in the ind
107、ustrys journey.Biometric technologies such as SITA Smart Path will be an essential part of this and will help to shape the future travel experience at vertiports globally.”Find out more aboutInnovation at SITA SITA AT A GLANCE Easy and safe travel every step of the way Through information and commun
108、ications technology,we help to make the end-to-end journey easier and safer for passengers from pre-travel,check-in and baggage processing,to boarding,border control and inflight connectivity.We work with over 400 air transport industry members and 2,500 customers in over 200 countries and territori
109、es.Almost every airline and airport in the world does business with SITA,and nearly every passenger trip relies on SITA technology.Our customers include airlines,airports,ground handlers,aircraft,air navigation service providers,and governments.Our solutions drive operational efficiencies at more th
110、an 1,000 airports,while delivering the promise of the connected aircraft to customers of 17,000 aircraft globally.We help more than 70 governments to strike the balance between secure borders and seamless travel.Created and owned 100%by air transport,SITA is the communitys dedicated partner for IT a
111、nd communications,uniquely able to respond to community needs and issues.We innovate and develop collaboratively with our air transport customers,industry bodies and partners.Our portfolio and strategic direction are driven by the community,through the SITA Board and Council,comprising air transport
112、 industry members the world over.We provide services over the worlds most extensive communications network.Its the vital asset that keeps the global air transport industry connected in every corner of the globe and bridging 60%of the air transport communitys data exchange.With a customer service tea
113、m of over 1,700 people around the world,we invest significantly in achieving best-in-class customer service,providing 24/7 integrated local and global support for our services.Our annual Air Transport and Passenger IT Insights reports for airlines,airports and passengers are industry-renowned,as is
114、our Baggage IT Insights report.We are a certified CarbonNeutral company,reducing greenhouse gas emissions for all our operations through our UN recognized Planet+program.In 2022,we committed to setting science-based emission reduction targets aligned to the Science Based Targets initiative Net-Zero Standard.We also develop solutions to help the aviation industry meet its carbon reduction objectives,including reduced fuel burn and greater operational efficiencies.For further information,please visit www.sita.aero MEET THEM E G A T R E N D S