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1、Drive digital transformation with IBM Process Mining Start here 2Table of contents01 Digital transformation02 Process mining:the foundation03 IBM Process Mining04Cross-industry solution05 Client success stories 06 Getting started01 Digital transformation02 Process mining:the foundation04 Cross-indus
2、try solution 05 Client success stories 06 Getting started03 IBM Process Mining3Todays businesses need to be effective and efficient to keep up with rapidly evolving business environments andstay ahead of the competition.Digital transformation is the main driver of process optimization,but without a
3、roadmap and clear steps for introducing technology to operationally dependent processes,business leaders struggle to find long-term benefits in process transformation and risk spending time and effort on low-value automation initiatives.IBM sees digital transformation as an iterative,multistep appro
4、ach for process reinvention.Our goal is to help organizations lower the risk of unseen problems,enable quick and reliable decision-making,and find the best automation opportunities to reach total process automation.01Digital transformation01 Digital transformation01 Digital transformation02 Process
5、mining:the foundation04 Cross-industry solution 05 Client success stories 06 Getting started03 IBM Process Mining402Process mining:the foundation for digital transformationThe traditional process improvement approach doesnt address the challenges businesses face today.It is vital for companies to ch
6、ange and act with agility,and understanding business processes is the first step in process improvement.Process mining is a process discovery,analysis and monitoring technique to help businesses succeed throughout the entire digital transformation journey.Process discoveryAutomatically discover and
7、visualize processes using the data from IT systems and desktop user interactions.Analyze past process patterns,monitor real-time activities and predict future process trends.02 Process mining:the foundationConformance checkingVisually verify the compliance and conformance of your process.Upload an e
8、xisting Business Process Model and Notation(BPMN)reference model or define your process model directly with the business process analysis platform to start comparing where unexpected process deviations and reworks happen and how they affect lead time and costs.Root cause analysisFocus on how work re
9、ally gets done,where issues in the process are and why irregularities happen.Apply IBM Process Mining root cause analysis or integrate your own AI or machine learning algorithm to get to the bottom of unwanted behavior.Advanced analyticsBuild custom dashboards in minutes with the drag-and-drop onlin
10、e editor.From simple tables to multidimensional bubble charts,you can identify new patterns and grasp difficult concepts using advanced data visualizations.KPIs and metricsDefine and evaluate standard or customized key performance indicators(KPIs)relevant to your company.Visualize KPI impact on the
11、process model using custom concepts in context.01 Digital transformation02 Process mining:the foundation04 Cross-industry solution 05 Client success stories 06 Getting started03 IBM Process Mining503IBM Process Mining unique differentiators and capabilitiesIn addition to the aforementioned core proc
12、ess mining features,IBM Process Mining provides businesses with a digital twin of an organization(DTO).A DTO can derive a virtual copy of your process model,enabling you to pursue continuous improvement initiatives based on how your process is operating.The creation of a DTO is enabled by the unique
13、 capabilities of IBM Process Mining,such as:Multilevel process miningA multilevel process is a complex process,like procure to pay,containing entities that have many-to-many relationships.Traditional process mining techniques fail to deal with data divergence and convergence issues that characterize
14、 these complex business processes.Multilevel process mining shows how activities in one entity have a chain reaction,creating bottlenecks and deviations in the process of another entity.This means youll never have to wonder,for example,whether your process changes eliminated inefficiencies in purcha
15、sing but created bigger inefficiencies in invoicing.Decision Rules MinerBusiness rules increase the reliability and quality of your process model.Discovered business rules enhance comprehension of the process from a business perspective,which increases confidence when selecting activities for improv
16、ement and decision-making.Task miningTask mining is the discovery,monitoring and analysis of desktop user interaction data.After task mining discovers the most frequent tasks in a process,IBM Process Mining automatically identifies the best candidates for automation,taking the guesswork out of robot
17、ic process automation(RPA)implementation.You can then create what-if scenarios of your process using the IBM Process Mining simulation engine to quantify the value added from the bots you wish to implement.03 IBM ProcessMiningSimulationSimulate changes in your DTO.Test an unlimited number of automat
18、ion scenarios and quickly disqualify changes that dont add value.For seamless,benefits-driven automation implementation,calculate the expected ROI and overall process impact to determine the changes you want to make before taking action or making investments on the real process.01 Digital transforma
19、tion02 Process mining:the foundation04 Cross-industry solution 05 Client success stories 06 Getting started03 IBM Process Mining604Cross-industry solutionVisualize and analyze your core processes.Transform data from fragmented systems into transparent visualizations to identify opportunities to impr
20、ove processes,reduce complexities and obtain complete control of global practices and KPIs.IBM Process Mining can help drive digital transformation and continuous improvement in every industry,including:Automotive Banking and financial services Energy and utilities Government Healthcare Insurance Ma
21、nufacturing Retail04 Cross-industrysolution 01 Digital transformation02 Process mining:the foundation04 Cross-industry solution 05 Client success stories 06 Getting started03 IBM Process Mining705Client success storiesFrom growing businesses to Fortune 500 corporations,we fulfill our promise to inno
22、vate to help our clients run at their best,with continuous operational improvements in different contexts and industries.BankingCredito Emiliano S.p.A.(Credem)is one of Italys top banks.It began its digital transformation journey with its back-office operations.Since its adoption of IBM Process Mini
23、ng solutions,Credem has implemented 63 automations,saving approximately EUR 1.1 million and reducing the time its employees spend processing loans by 70%.AutomotiveA large automotive company needed to migrate from its traditional ERP platform to a new cloud-based solution.The client turned to proces
24、s mining to analyze how its undocumented service entry process was performed so that it could record and improve critical steps before transferring the process to the new ERP tool.GovernmentOne of Americas largest state governments integrated a second SAP management system into its procurement proce
25、ss but couldnt monitor the impact of the new system or detect deviations during the procurement process.It turned to process mining to analyze and monitor the impact of the new system.The outcome was a new levelof visibility that helped the state eradicate process gaps,manage and monitor process act
26、ivities,and develop a successful governance structure.ManufacturingA multinational manufacturing company wanted to analyze its order-to-cash process to identify automation opportunities and critical activities to reduce costs and time.The client used process mining capabilities to make quick,data-ba
27、cked automation decisions in the line creation activity,resulting in EUR 50,000 in savings and an average decrease in lead time of 3 days.To read our case studies,visit our webpage.05 Client success stories 01 Digital transformation02 Process mining:the foundation04 Cross-industry solution 05 Client
28、 success stories 06 Getting started03 IBM Process Mining806Getting startedFlexible deploymentIBM Process Mining is offered onpremises on the RedHatOpenShiftOperator Modulefor all the IBM CloudPaks for Automation and as a service in IBM Cloud Pak for Business Automation.Strategic integrationIBM Proce
29、ss Mining is included as a foundational component across all the IBM Cloud Paks for Automation and can be used with all available Cloud Pak solutions such as workflow,RPA and IBM App Connect to help organizations assemble complete,intelligent automation capabilities.Free process mining coursesWe off
30、er free e-learning courses on IBM Process Mining to get an in-depth knowledge of how to analyze processes using the solutions features.Try the free IBM Process Mining Trial.06 Getting started Copyright IBM Corporation 2021IBM CorporationNew Orchard RoadArmonk,NY 10504Produced in the United States of
31、 AmericaDecember 2021IBM,IBM Cloud,IBM Cloud Pak,and the IBM logo are trademarks or registered trademarks of International Business Machines Corporation,in the United States and/or other countries.Other product and service names might be trademarks of IBM or other companies.A current list of IBM tra
32、demarks is available on Hat and OpenShift are trademarks or registered trademarks of Red Hat,Inc.or its subsidiaries in the United States and other countries.This document is current as of the initial date of publication and may be changed by IBM at any time.Not all offerings are available in every
33、country in which IBM operates.The performance data and client examples cited are presented for illustrative purposes only.Actual performance results may vary depending on specific configurations and operating conditions.THE INFORMATION IN THIS DOCUMENT IS PROVIDED“AS IS”WITHOUT ANY WARRANTY,EXPRESS OR IMPLIED,INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT.IBM products are warranted according to the terms and conditions of the agreements under which they are provided.