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1、BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGIDEA 2030 is supported by the Mastercard Center for Inclusive GrowthBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGABOUTDigit
2、al Planet Digital Planet,an interdisciplinary research initiative of The Fletcher Schools Institute for Business in the Global Context,is dedicated to understanding the impact of digital innovations on the world and providing actionable insights for policymakers,businesses,investors,and innovators.I
3、nstitute for Business in the Global Context The Institute for Business in the Global Context(IBGC)connects the world of business to the world.It is the hub for international business at The Fletcher School,the oldest graduate school of international affairs in the United States.The Institute takes a
4、n interdisciplinary approach,preparing global leaders who can cross borders of many kinds and integrate business skills with an understanding of the geopolitical,legal,financial,security,macroeconomic,humanitarian,and environmental impacts on business.The Institute is organized around four core acti
5、vity areas:education,research,dialogue,and a lab.Our degree programsMaster of International Business(MIB)and Master of Global Business Administration(GBA)and leadership development programs are at the heart of our educational mission.These offerings,coupled with original research in multiple areasin
6、clusive growth,digitalization,innovation and economic development at scale,sovereign wealth,and global capital flows,among othersfacilitate a vibrant dialogue on contemporary global issues through conferences,symposia,and speaker events.The lab creates opportunities for student teams to take knowled
7、ge into the field,affecting change through entrepreneurial startups and consulting projects.The Institute also houses the Council on Emerging Market Enterprises,a think tank comprising distinguished practitioner-scholar experts who collaborate with the Institute and The Fletcher School on a variety
8、of initiatives,such as research programs,symposia,and conferences.The Fletcher School at Tufts University The Fletcher School of Law and Diplomacy at Tufts University is the oldest graduate school of international affairs in the United States,working to solve the worlds most pressing problems throug
9、h a collaborative,cross-disciplinary approach to research and education.Since 1933,The Fletcher School has prepared the worlds leaders to become innovative problem solvers in government,business,and non-governmental organizations with strategic cross-sector networks.Through our ongoing and rigorous
10、commitment to advancing world knowledge through research and scholarship,The Fletcher School continues to shape meaningful solutions to urgent global issues.BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGACKNOWLEDGMENTSWe are grateful for the support and guidance of our co
11、lleagues and collaborators.Without the advice and critiques of many distinguished experts,this work would not have been possible.The views expressed in this report,the underlying analysis,and any remaining errors are the authors alone.We are grateful to the Mastercard Center for Inclusive Growth for
12、 the generous support that made this research possible.A special thanks to Shamina Singh,Arturo Franco,Ali Schmidt-Fellner,and Carolina Zuluaga from the Mastercard Center.In addition,we would like to express our sincere gratitude to the people of Andela,HENRY,and Noon Academy.We are grateful to Mart
13、in Borchardt and Omer Inam for conducting interviews with our case teams and providing valuable insights about their companies that made writing these case studies possible.Our deepest appreciation goes to the Digital Planet team:Anuradha Herur,Arman Sapargaliyev,Bryant Wu,Carlo Francisco Salazar,Ch
14、ristina Filipovic,Eda Nur Yilar,Harshad Vaswani,Katy Mayerson,Komal Rathod,Maria Ferraz,Michael Lubelczyk,Patrick Beliard,Pragya Handa,Ramsha Hameed and Salix Nash who had helped edit,design,and refine the case studies.They have been invaluable in this journey of compiling this compendium.Lastly,we
15、thank the Dean of Global Business at the Fletcher School and Chair of Digital Planet,Bhaskar Chakravorti,and Director of Research at Digital Planet,Ravi Shankar Chaturvedi,for your guidance and valuable feedback on this project.Our heartfelt thanks to our talented design team at Sunny Side Up:Anand
16、Krishnan,Jahangir Mohammed,Karan Menon,Neeraj Sharma,Sonal Kannan,Sunil Noronha,and Poonam Rao.BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGAppendicesCONTENTSExecutive SummaryCase StudiesFrameworkEndnotesThe IDEA 2030 initiative was made possible with support from the Ma
17、stercard Impact FundBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGEXECUTIVE SUMMARYThe needs of the global sustainable development agenda are both broad and urgent,and innovation models are central to addressing them in a timely,efficient,and scalable manner,from promotin
18、g inclusive growth to ensuring the longevity of natural resources to addressing issues across the state of the human condition.Inclusive businessesincluding large multinational corporations(MNCs),social enterprises,and impact investorsrecognize that the private sector will increasingly play a lead r
19、ole in solving problems and closing global sustainability gaps.Such endeavors can cost USD 3-5 trillion annually,according to some estimates,1 although the value that businesses can unlock while in the process is estimated to be in the range of USD 12-15 trillion per year.2 Ideally,thus,this suggest
20、s a macro-level business case for trying to do good while doing well.While the macro-level business case provides a tremendous amount of evidence on the private sectors role in addressing sustainable development challenges,a bottom-up perspective is also crucial to understanding how much technology
21、can be a force for inclusion,or against it.To this end,researchers at Digital Planet placed a group of private enterprises that leverage digital technology to solve sustainable development challenges under a microscope,building a case study for each of them from a bottom-up perspective.Through this
22、case study approach,we hope to allow our audience to immerse themselves in an enterprises journey,answering the question of how companies in different parts of the world are taking on sustainable development challenges and closing inclusion gaps.In addition,in each case study,we employ“The Nine As F
23、ramework”to analyze an enterprises business model.This original framework is designed to provide an outside-in evaluation of a given companys strengths and weaknesses,as well as to highlight the opportunities and challenges it faced at the time of the writing.Lastly,this compendium allows for a comp
24、arison of the enterprises business models,revealing several common themes and learnings that business leaders and entrepreneurs should consider for future actions.In this second edition of the case compendium,we cover three enterprises working in the education technology(ed-tech)and upskilling indus
25、try in three distinct emerging markets.Our estimates show that the three companies can collectively unlock more thanUSD 10 billion in economic value in their respective markets,helping address the following United Nations Sustainable Development Goals(SDGs),including but not limited to:SDG 1,or no p
26、overty;SDG 4,good education;SDG 5,gender equality;SDG 8,decent work and economic growth;SDG 9,industry,innovation,and infrastructure;SDG 10,reduced inequalities,and SGD 17,building partnerships for the Goals.Below is an overview of the three enterprises in the compendium:Andela leverages digital pla
27、tforms and technologies to build a global talent network designed to match qualified engineers from emerging markets with high-quality roles at companies and organizations of their interest.Andelas business model is unique in that it offers training and upskilling courses to the software engineers u
28、sing its platform.HENRY,short for High Earnings Not Reached Yet,works in Latin America,training full-stack software developers to work in well-paying software and tech jobs around the world.HENRY aims to democratize access to careers in tech and close socioeconomic gaps in Latin America.Noon Academy
29、 is a self-professed“social learning platform”which aims to make massive open online courses(MOOCs)fun,engaging,and self-paced.BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGEXECUTIVE SUMMARYEmerging Insights and Implications for ActionLooking across the three cases,some i
30、nsights and learnings which emerged are:1)Developments in artificial intelligence necessitate stronger ed-tech and upskilling infrastructureThe rapid development of artificial intelligence(AI)and automation technology is projected to permanently alter the labor market.In 2021,roughly 40%of people ex
31、pected their job and daily tasks to become obsolete within the next five years due to technological advances.3 However,our research indicates that AI will serve to increase firm productivity,reduce production costs,4 and increase wages5 by complementing current jobs rather than replacing them.6 But
32、these benefits cannot be unlocked unless workers undergo additional training that leaves them adequately prepared to implement AI as part of their daily tasks.A World Economic Forum study concluded that 54%of employees would need upskilling by 2022 due to automation and AI adoption.7As global AI ado
33、ption and implementation expands,we anticipate that the demand for AI upskilling services will rise at a comparable rate.Highly-skilled,highly-paid workers,like the future STEM professionals targeted by Andela and HENRY,8 are projected to be the most impacted by AI adoption.9 Tech-focused companies
34、like Amazon,Accenture,10 Microsoft,11 and Google12 are already equipping their employees with the appropriate training to acquire the everchanging skills necessary to excel in AI-aided jobs.13 Ed-tech startups such as Andela,HENRY,and Noon can serve as the catalysts capable of turning this digital d
35、isruption into opportunities for growth.For corporate clients,they can provide the tools necessary to train employees to use AI to its fullest extent.For jobseekers,upskilling services can provide the training needed to future proof candidates and stay ahead of the changes in skills required due to
36、AI adoption.2)Gender disparity in the technology industry could be mitigated by ed-tech learning opportunitiesIn 2022,women made up 29%of the tech labor force.14 Gender disparity in the industry begins long before women consider a career in STEM and continues throughout their professional developmen
37、t.Ed-tech startups could act as disruptors to this insular,disproportionately male talent pool by increasing womens early exposure to tech,facilitating womens career mobility in the tech industry,and empowering women to acquire the skills needed to make them competitive by tech industry standards.Fi
38、rstly,womens lack of exposure to the tech field at an early age is reflected in the overwhelmingly male participation rate in high school STEM classes and,later in life,computing degree acquisition.15 In light of these inherently biased environments,the widespread adoption of ed-tech could open a ch
39、annel for girls to explore tech independently.Freemium platforms like Noon have user-friendly,interactive interfaces that make academic exploration a pastime rather than a laborious task,making them particularly appealing to younger audiences.Secondly,opportunities for women to transition into the t
40、ech industry remain scarce.16 Tech companies could increase womens participation by using ed-tech to onboard young professionals.Noon and HENRY,for example,offer educational services in a format capable of complementing full-time jobs.Their flexibility concerning time and length of interaction can e
41、quip women with the skills necessary to pivot into the tech sphere later in their careers.Lastly,women in tech often bear the brunt of sudden shifts in industry standards.For example,women are more likely than men to lose their jobs as a result of AI and automation tech adoption.17 The use of ed-tec
42、h for reskilling and upskilling is therefore doubly important in regard to womens roles in the tech sector.Online educational tools empower women to adapt their skills to the reality of the present and acquire new ones to excel in the modern workplace.BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FO
43、R EDUCATION AND UPSKILLINGEXECUTIVE SUMMARY3)Digital platforms can be helpful in bridging the demand-supply gap for tech talentAlthough there is a growing number of tech professionals in developing regions like Latin America and Africa,the tech industry,especially in developed economies like the US,
44、is finding it difficult to recruit tech talent.18 Employment in the tech sector has mostly stagnated,despite the increased demand,and tech companies have started outsourcing a lot of their work to other countries.In light of this,startups like Andela and HENRY fulfill a significant gap by leveraging
45、 digital platforms and technologies to provide fully remote,low-cost tech education in the form of courses and mentorship programs to interested individuals across the Global South.Andelas business model also works to bridge the demand-supply gap by matching tech talent with organizations.4)Remote,s
46、elf-paced courses make learning easier for students,and are gaining popularityWhile there are challenges to remote learning,educators,school psychologists,and students alike have begun to reap the benefits of remote learning.Research shows that students are more likely to be better learners when the
47、y have more academic choices,both with respect to the content and materials,as well as extra-curricular activities.19 In fact,remote learning allows students to pursue their other interests with more freedom and flexibility,enabling them to focus better on topics and activities that interest and ben
48、efit them.Further,self-paced courses can give students more autonomy and control,improving their motivation to learn and their ability to absorb information.A study conducted during the peak of the COVID-19 pandemic showed that flexibility in learning with respect to time schedules and methods prove
49、d beneficial to many learners.20Andela and Noon Academy,as studied here,offer remote,self-paced courses to interested students,which has been crucial for their success.Noon Academy,for instance,places student groups at the center of the learning experience,empowering them to learn from each other as
50、 well as from the professionals it recruits to teach and train the students.The Andela Learning Community offers MOOCs on a variety of topics that allow students to interact with each other,as well as mentorship programs,which allow for peer-to-peer knowledge sharing.5)Ed-tech services fail to reach
51、 many who lack access to needed digital infrastructure and devicesMany potential beneficiaries of education technology cannot access services like Andela,HENRY,or Noon Academy because they do not have the tools needed to take advantage of them.Some startups like Andela attempt to address this issue
52、by providing direct assistance to users,in such forms as laptops or supplemental income.In the Middle East and North Africa,where internet-connected devices are widely used and readily available,online learning platforms like Noon Academy present viable solutions for remote instruction.User opinions
53、 and behaviors in this region reflect a belief that the internet will play a vital role in future modes of academic and professional education.In other areas like Latin America,ed-tech startups like HENRY are working to realize high-earning potential in workers whose uneven access to crucial technol
54、ogy leads to fewer desirable job opportunities.In this region,unstable governments,volatile markets,and high unemployment rates push millions into poverty,which worsened during the COVID-19 pandemic.The pandemic accelerated digital growth,but it also exposed acute digital inequalities across the glo
55、be.21 As most major economies contracted in response to COVID-19,significant wealth gaps and weak digital infrastructure stymied adoption of new technology even as many operations shifted online.The pandemic rapidly altered the workplace and the classroom,but challenges to hardware affordability,int
56、ernet access,and digital literacy persist.Ed-tech services are poised to meet the growing need for online learning and remote work.But governments must first meet the needs of groups who face barriers to using themnotably women,rural residents,BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCAT
57、ION AND UPSKILLINGEXECUTIVE SUMMARYand low-income families.22 To ensure equal access to education technology regardless of gender,geographic location,or socioeconomic status,lawmakers should start by investing in high-speed internet.6)Education technology companies face uneven investment and complex
58、 regulatory challengesStartups in the ed-tech and upskilling industry often operate across multiple jurisdictions,making them subject to a broad set of rules and regulations.When matching a qualified engineer to a remote role,for example,Andela must consider taxation and other regulatory requirement
59、s of its own country,the client firms country,and the contractors country.Such compliance challenges compound the costs and uncertainty surrounding outsourcing work,which may give investors pause when considering the profitability of Andelas business model.Similarly,investors question the increasing
60、 costs associated with consumer protection,citing tightening restrictions on data privacy23 and greater customer appetite for security features.24 In addition to matters of licensing and security,ed-tech entrepreneurs must also consider differing legal and cultural perceptions of intellectual proper
61、ty.Such discrepancies complicate companies plans to ensure the integrity of their systems when serving customers in multiple countries.Ed-tech startups face cultural as well as financial barriers to success.Entrepreneurs across the industry convey their struggle to establish the value of education t
62、echnology,highlighting the skepticism of government officials,investors,educators,and parents as one barrier to growth.In Latin America,for example,access to capital is limited by investors who point to a lack of digitalization and adequate infrastructure in the region as the primary constraint.25 L
63、imited interest from private entities,combined with unfeasible grant criteria from government and philanthropic investors,leaves startups like HENRY with few options for funding.In the Middle East and North Africa,however,investors are betting on projections of significant ed-tech growth,with deals
64、in the education sector jumping from 4 in 2016 to 29 in 2019.26 Significant government investments in tech startups and digital infrastructure,coupled with robust startup advisory and guidance ecosystems,pave the road to success for Noon Academy and other ed-tech startups in the region.BEYOND ACCESS
65、:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGWe define the Inclusive Innovation Model as a series of viable and scalable activities that bolster a firms competitiveness and further its strategic objectives.Such
66、 innovations can come in various forms,including but not limited to products,services,designs,processes,and business models.Inclusive innovators tend to integrate a combination of these elements and secure competitive advantage by:Targeting low-income or other traditionally disadvantaged communities
67、(e.g.,women,unskilled youth,minority groups)and including them in the companys value chain as consumers and as producers,entrepreneurs,or employees Developing approaches that sustain natural resources Filling institutional,contextual,and human capital gapsThe Nine As Framework:Innovating to Squeeze
68、Value Out of the BusinessModelFor each case study,we use“The Nine As Framework”to help us analyze each enterprises business model,providing an outside-in evaluation of the companys strengths and weaknesses.The framework evaluates the four core componentsthe value proposition,the process,resources,an
69、d profit formula of an enterprises business model through the following nine aspects.For each of these nine criteria,we designate a value from five to one,where five is excellent,and one means that it needs THE INCLUSIVE INNOVATION MODEL AND THE NINE AS FRAMEWORKattention,as Figure 1 demonstrates be
70、low.Using this simple formula,we can quantify and visualize a companys strengths and weaknesses for each of the business model components across the nine aspects,which in turn help summarize the opportunities and challenges a company faces at the time of the writing.Advantage:How well a company ensu
71、res that it is compelling,differentiated,and sustainable.Affordability:Increasing demand through low prices.Accessibility:Increasing the size of the addressable market while keeping costs low.Appropriateness:Increasing demand through superior customer-centric differentiation,such as design thinking,
72、freemium pricing,and experiential products,etc.Additivity:Closing key gaps in the value chain,such as connecting unmet and unused resources,correcting information asymmetry,or completing supply chain gaps by verticallyintegrating,and more.Adaptability:Building in learning and pivoting to increase ad
73、option and utilize the right resources for the right jobs.Amplifiability:Can the company look for leverage points at all stages in the decision process:Scaling up and looking for leverage points to enhance sales at all stages in the buyers decision-making process.Authority:Whether the company has th
74、e power to change the landscape and convince other companies to conform to its practices.Adjacency:Whether the enterprise can solve an adjacent problem,a similar problem,such as using resources generated from one business to unlock value propositionsin other areas.BEYOND ACCESS:HARNESSING DIGITAL TE
75、CHNOLOGIES FOR EDUCATION AND UPSKILLINGTHE INCLUSIVE INNOVATION MODEL AND THE NINE AS FRAMEWORKFigure 1:The Nine As Framework MatrixVALUE DRIVERSVALUEPROPOSITIONRESOURCESPROCESSPROFITFORMULAADVANTAGEADDITIVITYAFFORDABILITYADAPTABILITYACCESSIBILITYAMPLIFIABILITYAPPROPRIATENESSAUTHORITYADJACENCYHighes
76、tLowest12345BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGCASE STUDIESGLOBALAndelaMIDDLE EAST&NORTH AFRICANoon AcademyLATIN AMERICAHENRYBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGAndelaGlobal Talent Network That Connects Companies with Engin
77、eersAndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGINTRODUCTIONAlong with a severe shortage of qualifie
78、d tech workers,there is also a high demand for qualified tech experts at both traditional software and technology companies,as well as other leading organizations like financial firms and retail companies.Andela is a global talent network that helps qualified and vetted engineers in emerging markets
79、 find long-term work with interesting companies and organizations.Technologys role and relevance has permeated most sectors of the global economy.27 Techs share of US GDP surged over sixfold since 1980,according to figures and estimates from PricewaterhouseCoopers(PwC).28 However,employment in this
80、sector has not increased to meet the demand.29 The high demand for data scientists,software engineers,programmers,and cloud computing experts poses a challenge not only for the tech sector,but for government agencies,finance firms,and more.This issue persists even though,in countries like South Afri
81、ca,Nigeria,and Egypt,tech talent has increased significantly in recent years.30 Antiquated hiring practices,coupled with reluctance to embrace technological advances,have led many companies to reckon with unmet potential despite their rapid growth and despite the fact that talent abroad is readily a
82、vailable for employment.The problem can be summarized as a mismatch between the two following phenomena:Tech Worker Supply ShortageTechnology and science jobs in the United States have outnumbered qualified workers by roughly three million as of 2016,according to the Netherlands-based human resource
83、s consulting firm Randstad NV.31 A report by the Los Angeles-based management consulting firm Korn Ferry forecasts a global shortage of over 85 million tech workers by 2030,representing USD 8.5 trillion in lost annual revenue.32 The United States is expected to be short of 6 million workers,while Ch
84、ina is predicted to face a deficit of 12 million workers.33 Burgeoning Tech Worker Hubs AbroadDigitalization has also impacted the number of laborers interested in pursuing formal training and practice in the technology industry.Egypt,South Africa,Nigeria,Kenya,and Morocco exemplify the strong inter
85、est shown by African countries in developing tech talent.As of 2020,a report by Google estimated that 700,000 tech professionals existed in Africa,50%of which were concentrated in the aforementioned countries.34 This interest shows no signs of waning,given that online courses for self-teaching or up
86、skilling in tech development continue to gain traction across the continent.Additionally,this new,young wave of tech developers is more diversified than its American counterpart.Though there is still a long way to go,female representation in the tech sphere is higher in African countries than in the
87、 United States.35 This means that coupling the US supply shortage with the African demand shortage could lead to a more diversified tech workforce.Andela and other online talent platforms are working to make that happen.A McKinsey study shows that online talent platforms can add USD 2.7 trillionequi
88、valent to 2%to global GDP by 2025,in addition to creating 72 million jobs.36 Online talent platforms AndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGINTRODUCTIONcan increase tran
89、sparency around demand for skills,enabling young people to make more informed choices.37Andela was founded in 2014 to prepare job candidates to succeed,with the aim of advancing human potential in Africa by addressing the global digital skills-shortage faced by employers.38 The company has since shi
90、fted its business model to increase its emphasis on bridging the gap between talent and opportunity.39 While it still offers training and skill-building opportunities through the Andela Learning Community,Andelas primary focus has shifted from a three-year training program to a talent network focuse
91、d on matching tech professionals with tech companies and other entities requiring technology services.As online platforms are poised to grow in scale,they are becoming faster and more effective,crafting innovative ways for employers to engage with the labor market while simultaneously decreasing tal
92、ent mismatch in STEM industries.40The global shift to remote work has created more employment opportunities across time zones and continents,creating fresh opportunities for developers.41 African countries have become sought-after by international businesses as they widen their searches for top tech
93、 talent.42 Several companies offer training services,professional development training,and assistance with placement on completion of training.43 However,very few companies offer Andelas level of structure,client exposure,or longevitythe companys contracts with clients last three and a half years.44
94、 From its founding in 2014 until 2019,Andela was focused on tackling the dual problem of global tech worker shortages and unemployment in Africa through its training program.The program comprised six months of rigorous training for selected enrollees,followed by three years of immersive practical tr
95、aining with a real client.In 2019,Andela chose to shift away from training developers,focusing instead on pairing experienced technology experts with companies in need of them.Andelas matching algorithm provides developers and engineers with access to numerous opportunities from a vast array of enti
96、ties seeking technology services.45 Andelas business model promotes inclusivity,decent work,and sustainable economic growth by connecting tech workers in developing countries with lucrative positions at large corporations and other institutions.AndelaIntroductionBusiness ModelStrengths and Weaknesse
97、sOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGName of EnterpriseAndela Inc.Headquarters New YorkCountry FootprintUnited StatesYear Established 2014Name of FoundersBrice Steven Nkengsa,Christina Sass,Ian Carnevale,Iyinoluwa Aboyeji,
98、Jeremy Johnson,Nadayar EnegesiSize of the Company1700+48 Product/ServiceCustom computer programming and product development services49Market SegmentEmployability and upskillingUse of Digital Technology Connecting candidates to potential employers,training talent with desirable tech skillsBUSINESS MO
99、DELAndela is home to thousands of engineers who build solutions for many of the worlds biggest and most respected technology companies,as well as other Fortune 500 Companies like Goldman Sachs and Kraft Heinz.These engineers are at the top of their field,and their work contributes to building and sh
100、ipping products and solutions around the world,as quickly as possible.The network provides for mentorship and continuous growth,and offers participants the opportunity to solve real-world problems.Andela has also been at the forefront of enabling remote and distributed work since 2014.It provided tr
101、aining for engineers to work as part of remote teams for clients in 2014,created a remote hub for African engineers in 2019,and completely transitioned to remote operations in 2021.Currently,Andela allows its engineers to work from anywhere,providing support and access whether they are working onsit
102、e or remotely.Andelas experts come from a variety of different cultures and backgrounds,and the organization works to support and foster this diversity.Andelas value proposition is based on its vast and diverse network of tech talent,its large client base of public and private institutions,its strin
103、gent selection criteria,its emphasis on remote work,and its matching algorithm.The company is driven by its promise to match top tech talent with the best opportunities available,helping to meet global labor demand.It uses remote work to encourage outsourcing of tech jobs and utilizes the massive po
104、ols of tech talent in Asia,Africa,and Latin America to provide solutions for its clients.Andela builds on these specific advantages through its mentorship and online learning platforms,which allow it to ensure constant advancement of the talent on its roster.Andela uses AI to match candidates with r
105、ecruiters.Unlike most other organizations in the field,the company also provides guidance on issues like local employment regulations.46 Further,Andela maintains a pool of developers,engineers,and other tech experts based in over 110 different countries.47 As more companies are looking beyond Silico
106、n Valley,India,and China to fill the tech talent gap,Andela is uniquely positioned to meet that demand through its international pool of tech professionals.Value PropositionTable 1:Key Facts about Andela:Company Overview as of October 2022AndelaIntroductionBusiness ModelStrengths and WeaknessesOport
107、unities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBUSINESS MODELAndela is a New York-based startup that connects software development and engineering talent primarily in the Global South to companies primarily headquartered in the Global Nor
108、th.It connects developers,data scientists,data analysts,and other tech workers with business opportunities worldwide.The founders of Andela recognized the shortage of technology talent in the United States and saw an opportunity in African countries,where they had observed and worked with talented i
109、ndividuals.Previously,Andelas business model placed selected participants in a long-term training program spanning six months of intensive training and over three and a half years of placement with a corporate client.Participants granted access to Andelas course were provided with basic income and c
110、ritical equipment throughout the course of the training.Companies that recruited from Andela were required to pay a recruitment fee for participants.Products and ServicesHowever,Andela transitioned away from this model in 2019 due to client feedback indicating greater demand for experienced engineer
111、s.Presently,their business model centers on a talent network matching clients seeking technology servicesinclusive of Fortune 500 companies,SMEs,and governmental bodieswith technology experts around the world.Individuals seeking to join Andelas network must identify their technical qualifications an
112、d undergo a rigorous test of their skills prior to gaining access to the network.Andela continues to provide ed-tech services through the Andela Learning Community,but these services are now more closely aligned with a MOOC format.AndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities
113、and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBUSINESS MODELAndela was formed in 2014.Their initial mission statement was:“To advance human potential in Africa by investing in talent and ensuring that participants are job ready,while also addres
114、sing the global digital skills-shortage faced by employers.”50Initially,Andela identified that while there are five open jobs for every one software developer in the United States,most companies reported to finding qualified talent a major challenge.51 The recruitment process of these companies is l
115、engthy,as they take over two months,and hiring each developer is costly.52Andela began with trying to address this labor supply gap by helping largely US-based companies hire talented,vetted employees from Africa.53Andela aimed to fill this existing gap by:1)Adopting human-centered design methods de
116、veloped in consultation with key stakeholders across the value chainAndela works with both employees and employers.Its platform provides opportunities to work with global companies,MOOC-style trainings on the Andela Learning Community,and mentorship opportunities with senior developers.Working with
117、both employers and talent,the company effectively addresses both the demand and supply sides of the technology labor market.2)Employing an end-to end process to ensure efficacy of the products and services offered:Andela connects technology experts with remote employment opportunities worldwide.The
118、technology and products that Andela built are deployed as follows:54(i)The Andela platform leverages user data and matching algorithms to make informed recommendations to developers and employers,thus efficiently connecting talent to some of the worlds most exciting organizations.(ii)Without lengthy
119、 contract periods or unnecessary calls with sales teams,the sales service platform minimizes the time it takes for hiring managers and recruiters to move through the recruitment life cycle.This improves the user experience for technologists because they are matched quickly to these different roles.(
120、iii)In the new self-service process,qualified technologists on Andelas platform are presented with a potential employer whose active job posting matches their profile.(iv)Candidates can visualize their compatibility with the open position,including an overlap in skills and preferences,via a clear an
121、d comprehensible graph.(v)The platform becomes more personalized as users provide specific feedback through various stages of the hiring process.This personalization is a key element that matches candidates to suitable roles.ProcessAndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities
122、 and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBUSINESS MODELStaffAndela has over 1,700 staff members working in both engineering and non-engineering roles.Since the pandemic,the organization has evolved into fully remote work.55Investors and fu
123、nding2014 Andela was founded by Ian Carnevale,Christina Sass,Jeremy Johnson,Nadayar Enegesi,Iyinoluwa Aboyeji,and Brice Nkengsa.In the same year,the first cohort of fellows were accepted in Nigeria.56201517 Andela completed a Series A funding round in 2015 and launched operations in Kenya,57 followe
124、d by a Series B round in 2016,which allowed the startup to expand operations into Uganda.58 In 2017,a Series C round funded the launch of the Andela Learning Community,a free online learning platform.2018 Andela launched a pan-African hub in Kigali.592019 Andela closed a Series D funding round and c
125、reated its first-ever remote hubs in Egypt and Ghana.The startup also pivoted its business model away from developer training,to hosting a platform to connect senior developers across Africa to employment opportunities around the world.2020 Andela transitioned to completely remote operations and ann
126、ounced plans to expand operations to all African countries.2021 Andela closed a Series E funding round led by SoftBanks Vision Fund,bringing the startups total raised capital to USD 381 million since its founding in 2014.602022Present Andela currently serves jobseekers in over 110 countries,represen
127、ting over 175,000 technologists.Client engagements currently average 18 months in length.61PartnershipsAndela has partnered with Zapier,Gusto,InVision,Zebra,Pluralsight,Qualified,and CommonBond,all of which,except Qualified,are technology companies.62Andela has also partnered with Google to launch t
128、he Google Africa Developer Scholarship(GADS)2022.63 Since 2017,Andela has partnered with Google to upskill developers all over Africa in Android,Mobile Web Specialist,and Google Cloud using Pluralsight and Udacity.64 Andelas partnerships have equipped over 100,000 learners across 54 African countrie
129、s with new skills.65 In 2022,Andelas partnership with GADS aimed to empower previous learners to broaden their technical skills through enriched courses.66 Andela also began offering two new courses on using Google Cloud for machine learning and Android in Kotlin.67ResourcesFor the first six months,
130、Andela makes a small investment in each of its developers to cover some basic costs,including a minimum salary,housing,and a laptop,as well as training and mentorship programs.Following the initial six months,the startup pays its developers a competitive salary appropriate for their location.When An
131、dela matches a candidate with a tech company,it takes a percentage off the salary paid by the employer.68As of September 2021,following its successful Series E funding round,Andela has a post-money valuation of USD 1.5 billion.69Profit FormulaAndelaIntroductionBusiness ModelStrengths and WeaknessesO
132、portunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGSTRENGTHS AND WEAKNESSESUsing the Nine As Framework and the information presented above,we can now evaluate the core components of Andelas business model.We designated a value from one to
133、 five for each of the Nine As elements.Using one to indicate room for improvement and five to indicate excellence,we quantify Andelas strengths and weaknesses in each component of its business model in the matrix below.Value Drivers Evaluation Using the Nine As FrameworkAndelaIntroductionBusiness Mo
134、delStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGFigure 2:Andelas Nine As EvaluationVALUE DRIVERSVALUEPROPOSITIONRESOURCESPROCESSPROFITFORMULAADVANTAGEADDITIVITYAFFORDABILITYADAPTABILITYACCESSIBILITYAMPLIFIAB
135、ILITYAPPROPRIATENESSAUTHORITYADJACENCYHighestLowest12345STRENGTHS AND WEAKNESSESAndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesUnavailableBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGAndela scored very well on our Advantag
136、e metric across the four criteria.Being one of few organizations working in the technology sector that works towards both training and upskilling developers and other talent,as well as connecting talent with employers,places the startup in a uniquely strong position across this metric.Further,Andela
137、s success in raising funds through not just Series A of funding,but subsequent rounds as well make us optimistic about its growth in the coming years.Similarly,Andela scored well on the Affordability metric.Because of the specific gap that the startup fills by providing resources to technologists fo
138、r free for the first six months,Andela scores very high(5)on the value proposition,resources,and the process metrics.Further,the costs charged to hiring organizations are also lower than they would be if these companies conducted independent recruiting processes.Thus,Andela also gets a relatively hi
139、gh score(4)in its profit formula metric for affordability.Andelas services also scored high(4 across the board)in terms of Accessibility for both the technologists and companies,thanks to its no-to low-cost training programs.Andelas business model offers an Appropriate solution to bridge the supply-
140、demand gap for tech talent around the world.However,despite its no-to low-cost learning solutions,STRENGTHS AND WEAKNESSESthe shift in Andelas business model from education and training to matching tech talent with organizations does create a gap in the ed-tech sector,giving it a lower score of 3 in
141、 this metric.On the other hand,because of the change in its business model,Andela scores very well on our Additivity metric.By combining its learning solutions and courses with the function of matching tech workers with organizations,the company has helped bridge supply-demand gaps for tech workers.
142、This unique positioning also gives Andela a high Adjacency score.Moreover,by adapting successfully to the changing market,as well as the COVID-19 pandemic,Andela also scores high on Adaptability.Andela has been able to leverage innovative technological solutions to help transform the tech talent mar
143、ket in Africa and beyond.However,its educational services are comparable to similar services offered in African countries and globally,giving it a lower score of 3 across the board on the Authority metric.Finally,regarding Amplifiability,Andela faces potential challenges to further expanding its bus
144、iness model.While the burgeoning company may be able to leverage its unique business model at present,there is a decent possibility that other organizations in the field will adopt similar business models in the future.AndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challeng
145、es Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGOPPORTUNITIES AND CHALLENGES Vendor legitimacy is the clients perception that the vendors actions are desirable,proper,or appropriate with respect to the norms,values,and beliefs of the client organization.70 Th
146、is can be a significant issue for outsourcing platforms,as clients may have cultural differences with their contractors.However,Andelas considerable financial backing across multiple funding rounds and numerous success stories are efficient means of establishing the startup as an unconventional yet
147、cutting-edge talent platform.Publicizing the companys valuation,as well as the impressive number of businesses and workers who have used its services,enables Andela to corroborate its legitimacy to interested parties.Uncertainties Related to Legal ComplianceOutsourcing networks are potentially subje
148、ct to the regulatory and taxation frameworks in:(i)the networks home country,(ii)the clients home country,and(iii)the contractors home country.These varying frameworks add significant uncertainty to cross-border contracts and have the potential to significantly increase transaction costs.Such increa
149、ses in transaction costs may negate the benefits of outsourcing completely.Thus,Andela should factor these costs into its calculations of the benefits it can offer technologists pre-employment,as well as the commission it should charge after candidates have been matched with employers.Upon looking a
150、t Andelas business model and the Value Drivers Evaluation,we identified the following opportunities for growth and potential challenges Andela might consider as it continues to scale.Vendor LegitimacyAndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYO
151、ND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGOPPORTUNITIES AND CHALLENGES Unqualified ResourcesDifficulty in verifying the ability of tech workersincluding software developers,engineers,data scientists,and moreis one of the core issues facing outsourcing platforms.This chall
152、enge potentially leads to insufficient service quality,limited responsiveness,and lack of innovation.Any candidate seeking a job through Andela must undergo examination to ensure that their competency is accurately reflected.Given the rapid changes in required tech skills,Andela should consider rein
153、forcing its learning center to upskill its current users as swiftly and proactively as possible.This will ensure that Andela-backed workers are consistently meeting job expectations and that employers are satisfied with their performance.Uncertainties Related to Security and Intellectual PropertySaf
154、ety and security concerns surrounding intellectual property,such as trade secrets,are compounded in situations of outsourcing.These concerns are heightened by the differing regulatory landscapes and social and cultural differences in how stakeholders view intellectual property.These issues may have
155、a significant bearing on Andelas business.AndelaIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGHENRYThe Latin American Solution for Future Tech Skill ShortagesHENRYIntroductionBusines
156、s ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGHENRY,a Buenos Aires-based startup,is an online computer science education platfo
157、rm that trains full-stack software developers at zero upfront cost.The companys goal is clear from its name,an acronym that stands for“High Earnings Not Reached Yet.”As such,the organization aims to help close the socioeconomic gap in Latin America by training its students to succeed in high-paying
158、positions in the tech sector.HENRY hopes to democratize access to careers in tech through remote learning and a post-course financing model.HENRY was founded in January 2019 by siblings Martin and Luz Borchardt,alongside Manuel Barna Ferres,Federico Hernandez,and Leonardo Maglia.The team raised USD
159、1.8 million in seed funding in 2020 through startup accelerator Y Combinator,with Accion Venture Lab as a main investor.HENRY raised an additional USD 10 million in May 2022,through a local group of successful company founders,Pierpaolo Barbieri,Mike Santos,Matias Woloski,Martn Varsavsky,Patricio Ju
160、tard,and Ariel Arrieta.HENRY is quickly becoming a popular investment in the Latin American ed-tech market.In an interview with our team,Martin Borchardt shared how HENRYs goal is to train 100,000 people across Latin America to succeed in high-paying tech jobs and achieve economic prosperity.71 This
161、 is a formidable task in a region with historically high-income inequality.Latin America is home to 660 million inhabitants or roughly 9%of the worlds population,who collectively produced an aggregate GDP of approximately USD 5.8 trillion in 2020.72,73 The onslaught of COVID-19 has inflicted conside
162、rable social and economic damage in the region,particularly as approximately 60%of the economically active engage in informal employment.74 Prior to the pandemic,the regions GDP was expected to grow at a rate of 1.8%in 2020,up from the modest 0.2%growth observed in 2019.In the wake of COVID-19,howev
163、er,the regions economy contracted by 6.8%in 2020.75 INTRODUCTIONDespite the economic slowdown,the pandemic highlighted the transformative power of technology in Latin America and the Caribbean,accelerating digital transformation in the region.The COVID-19 pandemic has notably shifted consumer buying
164、 behavior,spurring wider use of online deliveries,telemedicine,online entertainment,remote work,and remote learning,all of which increase demand for and use of digital products.76 As a natural consequence,Latin America is now home to a growing number of online learning platforms and a heightened nee
165、d for qualified workers to structure,develop,and support the regions tech sector.At the same time,a widening gap remains in access to technology and relevant training given the widespread socioeconomic inequality across Latin America.HENRY has emerged as a reliable and scalable tool in the regions e
166、ffort to achieve quality education,decent work,economic growth,and reduction of gender and social inequalities.HENRYIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGINTRODUCTIONTechnolo
167、gical progress is a key driver of aggregate economic growth and improvements in long-term standards of living,a fact that HENRY not only recognizes but also uses as a premise when structuring its classes.Due to rapid advances in technology,increased digitalization,and advances in engineering,cloud c
168、omputing,and data processing,companies around the world are increasingly demanding skilled talent to perform a variety of newly created roles.However,in an increasingly tight labor market,finding expert workers is an ongoing challenge for employers worldwide.A recent report by Korn Ferry found that
169、by 2030,more than 85 million jobs could go unfilled due to a lack of skilled talent,77 which in turn could lead to an annual revenue loss of USD 8.5 trillion.The global demand for highly-skilled tech workers presents an opportunity for the labor force to boost their income potential,creating a marke
170、t for startups like HENRY.HENRY is an online education platform based in Buenos Aires,Argentina,with operations throughout Latin America.The platform was founded in January 2019 by siblings Martin and Luz Borchardt,alongside Manuel Barna Ferres,Federico Hernandez and Leonardo Maglia.Their mission is
171、 to create a Future Shortage of Expert Workers in a Booming Tech Industrymore equal society by democratizing access to high-quality education for technology careers.HENRY offers courses on data science and web development,guiding students through four-month intensive programs.What sets HENRY apart f
172、rom conventional education models is its capability for remote learning,its personalized learning experience,its rigorous curriculum for those who cannot afford to spend years at college,and most popularly,its zero-up-front cost model.HENRY invests in its students by allowing anyone,no matter their
173、economic situation,a chance to enroll by signing an income-share agreement(ISA)for up to USD 4,000,payable upon employment.Additionally,HENRY offers job placement services and interview preparation services to its students.HENRYIntroductionBusiness ModelStrengths and WeaknessesOportunities and Chall
174、enges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGdue in part to low-quality educationand financial challenges for low-income students.Moreover,students who lack access to early childhood services enter school at a disadvantage,are more likely to drop out of
175、 school,and earn lower salaries when they join the workforce,leading to myriad economic and social costs.As a result,a surplus of Latin American youth entering the labor force lack the skills necessary to find decent work and participate in an increasingly competitive,information-rich,and globalized
176、 economy.792)Latin American countries have consistently struggled with high levels of unemploymentUnstable governments,high inflation,and economic crises have consistently impacted employment rates.In the early 2000s,the unemployment rates in Colombia and Argentina were as high as 20.5%and 19.6%,res
177、pectively.80 More recently,the COVID-19 pandemic set the Latin American average unemployment rate at 11.1%,resulting in 28 million people living in working povertyan increase of 5 million during 2020.According to MercoPress,30 million Latin Americans,almost a third of whom live in extreme poverty,ar
178、e employed but do not earn enough to keep themselves and their families above poverty line.81 INTRODUCTION3)The ed-tech industry continues to face financial challengesFinancing is often first among the numerous hurdles that exist for startups.The Dialogue,in partnership with the Varkey Foundation,in
179、terviewed twelve Latin American education startups to illuminate their experience.82 Representatives of these companies conveyed that few funding options are available and that access to capital is very limited,with only a small number of investors and philanthropic organizations interested in ed-te
180、ch.Grants from government agencies and foundations are scarce,too.In addition,access to early-stage capital is often tied to impactan impossible requirement for many small startups given the rigor,scale,skills,and expense required to conduct a thorough impact evaluation.These startups also face diff
181、iculty in finding skilled talent.Moreover,startup representatives find that municipal and national governments lack a clear understanding of technology as a tool for education innovation.Some expressed frustration directed toward government officials who fail to see a need for ed-tech.This disconnec
182、t brings a host of repercussions and consequences,including underdeveloped regulation and policy guidelines,difficulties in creating long-term partnerships,and very slow sale cycles,among others.The technology education sector in Latin America faces significant disadvantages in its creation of the n
183、ext generation of talent.But these very disadvantages can be seen as opportunities for a startup such as HENRY to become a catalyst for change and reduced inequality.The following challenges create an environment of opportunities for improvement:1)Challenges persist in education in Latin America in
184、spite of significant progressToday,data from the Inter-American Development Bank(IDB)indicates that four out of ten Latin Americans fail to complete the requirements for their high school diplomas,dropping out of school before age twelve.78 In Central American countries like Guatemala,Honduras,Mexic
185、o,Panama,El Salvador,Nicaragua,and Belize,the early dropout rate is 14 percentage points higher than in the rest of Latin America and the Caribbean.Some of the causes for high dropout rates include academic unpreparednessLatin Americas Ed-Tech ChallengesHENRYIntroductionBusiness ModelStrengths and W
186、eaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGINTRODUCTIONHENRY has the potential to address Latin Americas barriers to improving education,employment,income and gender equality,and innovation.1)HENRY offers an unconvention
187、al method of educationHENRY is challenging the status quo within higher education by allowing students greater autonomy through remote learning,delayed payment,and classes starting every month,ensuring that continuing ones studies past high school does not have to be limited by finances.“Higher educ
188、ation is only for 13%of the population in Latin America,”says Martin Borchardt,CEO and co-founder of HENRY.“Its very exclusive,very expensive,and has very low impact skills.So,were giving these people an opportunity.”83 HENRY has created an online computer science school that trains software develop
189、ers from all backgrounds to acquire technical skills and identify employment opportunities.842)Reducing income and gender inequalityLatin Americas richest 10%hold 54%of national incomes,85 making it one of the most unequal regions in the world.By facilitating access to higher education for people ir
190、respective of their background,HENRY is contributing to equal opportunity and pay parity in the region.More than 90%of HENRY students have found jobs and,among the first cohort of students,they earn on average three times more than their previous income.86 3)Filling gaps in unemployment,especially i
191、n light of the pandemicThe COVID-19 pandemic has caused unemployment in the region to rise from 8.1%pre-pandemic to approximately 11.1%in June 2021,further widening the income gap and creating significant barriers to education.87 HENRY estimates that there are more than one million software engineer
192、ing job openings in Latin America,but fewer than 100,000 professionals with the training necessary to fill those roles.HENRY takes on the role of preparing students to excel in these roles.Latin America could hold the talent to supply quality tech labor to a market currently experiencing a growing s
193、hortage.“With the pandemic,I felt the need to reinvent myself,as I believe many others have.It had been a while since I realized I wanted to do something that allowed me to work remotely and travel,and this was the ideal moment to take that leap.In January I wrote my first coding exercise.In Februar
194、y,I started HENRY,where I found an amazing community to be part of.”Bruno Paveglio,a HENRY studentHENRYIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGName of EnterpriseHENRY(High Earn
195、ings Not Reached Yet)Headquarters Buenos Aires,ArgentinaCountry FootprintArgentina,Chile,Colombia,Mexico,UruguayYear Established 2020Name of FoundersMartin Borchardt,Luz Borchardt,Manuel Barna Ferrs,Federico Hernndez,and Leonardo MagliaSize of the Company100-200 employeesProduct/ServiceOnline web de
196、velopment and data science education platformMarket SegmentAdults who completed high school and have access to a computer and Wi-Fi,who are looking to become full-stack developersUse of Digital Technology Online learning platform and virtual meeting groupsBUSINESS MODELHENRYs ultimate goal is to acc
197、elerate Latin Americas transition toward a more equitable future.By seeking to address the tech talent shortage and invest in the talent of the future,HENRY is educating the developers and programmers of the next generation.Their intensive,live online classes improve upon Latin Americas higher educa
198、tion system by making education affordable,accessible,customizable,and current.HENRY recognizes that,if Latin Americas talent pool is improved,the region could become the place where businesses around the world come to seek reliable and competitive technology services.With no up-front costs,students
199、 receive access to high-quality education,interview preparation,and other career services,paying their tuition only after they find employment.Value propositionTable 2:Key Facts about HENRY:Company Overview as of October 2022HenryIntroductionBusiness ModelStrengths and WeaknessesOportunities and Cha
200、llenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBUSINESS MODELHENRY offers a course for full-stack developers,offered at either full-time(four months)or part-time(seven months),and most recently started offering a data science course(five months).The cou
201、rses include portfolio building,coding bootcamp,labs,and job preparation.Perhaps the most attractive perk of HENRYs course offerings to prospective students is its zero-dollar initial cost.After helping students find a job,HENRY will charge 15%of a students salary(if greater than USD 500 monthly)unt
202、il the total amount paid by the student reaches USD 4,000.88 Students are not charged until they achieve employment.Products and Services Before co-founding HENRY,Martin Borchardt founded Nubi,an international payment and remittance company.Martin has shared how while working at Nubi,he experienced
203、firsthand the struggle of finding and retaining tech talent in Latin America because the market was so scarce.This led him to co-found HENRY alongside his sister Luz,partners Manuel Barna Ferrs,Federico Hernandez,and Leonardo Maglia.Nubi allowed Martin to see the talent shortage,and thus,HENRY was b
204、orn out of market necessity.Founded during the COVID-19 pandemic,HENRY arrived at a time when many people were newly homebound and had more time to invest in themselves.Amid rapidly rising unemployment,currency devaluation,and a severe comparative delay in access to vaccines,HENRY offered access to
205、online education with the promise of greater opportunities to work remotely and earn significantly more working for foreign companies.ProcessHENRYIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND
206、UPSKILLINGBUSINESS MODELFigure 3:HENRYs Dashboard-Digital Job Capacity from 2151M202266M202320242025Source:Microsoft,Linkedin&Power BIHENRYIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case Studies149M New Jobs by 202598M Software Development23M Cloud a
207、nd Data Roles20M Data Analysis,Machine Learning and AI6M Cyber Security1M Privacy and Trust90M127M190M41MBEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGBUSINESS MODELHENRYIntroductionBusiness ModelStrengths and WeaknessesOportunities and Challenges Case StudiesFigure 4:Lat
208、am:Higher Education is ripe for disruption13%ACCESSof population accesshigher education35%INEFFECTIVEis the average graduation rate for university programs93%OLD SCHOOLof careers offered are not tech-oriented5TIME CONSUMINGyears is the average length of a bachelors degreeOffer ShortageUniversities(C
209、S Degree)Coding BootcampsPopulation 30 mins on platform30%Activated users1,304,344 Conversion rate15%Paid users195,652 Egypt average transaction size(USD)6 Gross merchandise value(USD)1,173,909 BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGAPPENDICESTable 7:Market Value P
210、otential in KSATotal population(2020)34,269,000 School-age populationPre-primary school1,826,263Primary school3,424,586Secondary school2,842,597Tertiary school2,268,948Total school-age population10,362,394Enrollment level in schools Pre-primary level20.50%Primary level92.90%Secondary level96.20%Tert
211、iary level70.60%Enrolled in schoolsPre-primary school374,384 Primary school3,181,440 Secondary school2,734,578 Tertiary school1,601,877 Total enrolled in schools7,892,280 Internet penetration rate95.70%Total serviceable market(TSM)7,552,911.87 Active users(30%of TSM)2,265,874%of users who spend 30 m
212、ins on platform30%Activated users679,762 Conversion rate15%Paid users101,964 KSA average transaction size(USD)55 Gross merchandise value(USD)5,608,037 BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGENDNOTES1 “Developing Countries Face$2.5 Trillion Annual Investment Gap in
213、Key Sustainable Development Sectors.”UNCTAD.June 24,2014.https:/unctad.org/press-material/developing-countries-face-25-trillion-annual-investment-gap-key-sustainable.2 “Better Business,Better World.”Business and Sustainable Development Commission.January 2017.https:/ Lufkin,Bryan.“What Upskilling Me
214、ans for the Future of Work.”BBC.April 18,2022.https:/ Manyika,James et al.“A Future That Works:Automation,Employment,and Productivity.”McKinsey Global Institute.January 12,2017.https:/ Genz,Sabrina et al.“How Do Workers Adjust When Firms Adopt New Technologies?”Institute of Labor Economics.August 20
215、21.https:/dspace.library.uu.nl/bitstream/handle/1874/415220/dp14626.pdf?sequence=1&isAllowed=y6 Manyika,James and Kevin Sneader.“AI,Automation,and the Future of Work:Ten Things to Solve For.”McKinsey Global Institute.June 1,2018.https:/ Ward,Marguerite.“The Upskilling Economy:7 Companies Investing M
216、illions of Dollars in Retraining American Workers so They Can Find Better Jobs.”Business Insider.November 2,2020.https:/ Georgieff,Alexandre and Raphaela Hyee.“Artificial Intelligence and Employment:New Cross-Country Evidence.”Frontiers in Artificial Intelligence 5,(May 10,2022).https:/doi.org/10.33
217、89/frai.2022.832736.9 Muro,Mark et al.“What Jobs Are Affected by AI?Better-Paid,Better-Educated Workers Face the Most Exposure.”Brookings.November 20,2019.https:/www.brookings.edu/research/what-jobs-are-affected-by-ai-better-paid-better-educated-workers-face-the-most-exposure/.10 Ward,Marguerite.“Th
218、e Upskilling Economy:7 Companies Investing Millions of Dollars in Retraining American Workers so They Can Find Better Jobs.”Business Insider.November 2,2020.https:/ Newman,Daniel.“Upskilling Initiatives:Tech Leads the Investment in the Workforce of Tomorrow.”Forbes.July 29.2020.https:/ Dunckelman,An
219、drew.“Google,AI,and a Free Up-Skilling Program.”Interview by Ramona Schindelheim.Work in Progress,Working Nation,February 4,2020.https:/ Georgieff,Alexandre and Raphaela Hyee.“Artificial Intelligence and Employment:New Cross-Country Evidence.”Frontiers in Artificial Intelligence 5,(May 10,2022).http
220、s:/doi.org/10.3389/frai.2022.832736.14 Thomas,Rachel et al.“Women in the Workplace.”McKinsey.October 18,2022.https:/wiw- Wittemyer,Renee et al.“Reboot Representation.”McKinsey and Pivotal Ventures.Accessed February 28,2023.https:/www.rebootrepresentation.org/.16 Conway,Michael et al.“Closing the Tec
221、h Gender Gap Through Philanthropy and Corporate Social Responsibility.”McKinsey.September 12,2018.https:/ ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGENDNOTES17 Brussevich,Mariya et al.“Is Technology Widening the Gender Gap?Automation and the Future of Female Employment.”IMF.M
222、ay 6,2019.https:/www.imf.org/en/Publications/WP/Issues/2019/05/06/Is-Technology-Widening-the-Gender-Gap-Automation-and-the-Future-of-Female-Employment-46684.18 “The 2022 Global Talent Shortage.”Manpower Group.Accessed February 1,2023.https:/ Abramson,Ashley.“Capturing the Benefits of Remote Learning
223、.”American Psychological Association.September 1,2021.https:/www.apa.org/monitor/2021/09/cover-remote-learning.20 Ibid.21 Chakravorti,Bhaskar et al.“Digital in the Time of COVID.”IBGC.December 2020.https:/sites.tufts.edu/digitalplanet/digitalintelligence/22 Compton,Chris et al.“Global Digital Inclus
224、ion:Progress to Parity Scorecard.”IBGC.Last updated September 2022.https:/sites.tufts.edu/digitalplanet/global-digital-inclusion-progress-to-parity-scorecard-2022/23 Piovesan,Carole.“How Privacy Laws are Changing to Protect Personal Information.”Forbes.April 5,2019.https:/ “Building Consumer Confide
225、nce Through Transparency and Control.”CISCO.2021.https:/ “Is Edtech Flourishing in Latin America and Africa?”Lauder Institute.2022.https:/lauder.wharton.upenn.edu/wp-content/uploads/2022/02/4_Is-Edtech-Flourishing.pdf.26 Rawashdeh,Rashed.“MAGNiTT Intelligence:2019 a Record High for MENAs EdTech Spac
226、e.”MAGNiTT.June 17,2020.https:/ Nicolaci da Costa,Pedro.“Tech Talent Scramble.”IMF.Last updated March 2019.https:/www.imf.org/en/Publications/fandd/issues/2019/03/global-competition-for-technology-workers-costa.28 Ibid.29 Ibid.30 “E-Conomy Africa 2020.”Google and IFC.2020.https:/www.ifc.org/wps/wcm/
227、connect/e358c23f-afe3-49c5-a80/e-Conomy-Africa-2020.pdf?MOD=AJPERES&CVID=nmuGYF2.31 “Better Business,Better World.”Business and Sustainable Development Commission.January 2017.https:/ Ibid.33 Ibid.34“E-Conomy Africa 2020.”Google and IFC.2020.https:/www.ifc.org/wps/wcm/connect/e358c23f-
228、afe3-49c5-a80/e-Conomy-Africa-2020.pdf?MOD=AJPERES&CVID=nmuGYF2.35 Ibid.36 Manyika,James et al.“Connecting Talent with Opportunity in the Digital Age.”McKinsey Global Institute.Last updated June 1,2015.https:/ Ibid.BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILL
229、INGENDNOTES38“Andela Case Study.”IFC.Accessed February 23,2023.https:/www.ifc.org/wps/wcm/connect/1f44c711-c6ed-42c9-9590-9ea53013f927/Digital+Skills_Final_WEB_Andela.pdf?MOD=AJPERES&CVID=mGk7cgt.39 “The Future of Andela.”Andela.September 17,2019.https:/ Manyika,James et al.“Connecting Talent with O
230、pportunity in the Digital Age.”McKinsey Global Institute.Last updated June 1,2015.https:/ Carew,Joanne.“The Tech World Wants African Developers.”CIO.February 24,2022.https:/ Ibid.43 Spruyt,Ernesto.“African Tech in Focus:23 Resources to Closely Follow This Sector.”Tunga.January 16,2018.https:/tunga.i
231、o/african-tech-in-focus/.44“Andela Case Study.”IFC.Accessed February 23,2023.https:/www.ifc.org/wps/wcm/connect/1f44c711-c6ed-42c9-9590-9ea53013f927/Digital+Skills_Final_WEB_Andela.pdf?MOD=AJPERES&CVID=mGk7cgt.45 Osadolo,Solomon.“Mind the Gap:The 100-Year Talent&Education Gap.”Andela.March 9,2016.ht
232、tps:/ Giles,Martin.“Andela,Which Helps Companies Hire Remote Tech Staff,Raises$200 Million in New Funding Led by SoftBank.”Forbes.September 29,2021.https:/ “Andela Homepage.”Andela.Accessed March 10,2023.https:/ February 28,2023.https:/ Revenue,Growth&Competitor Profile.”IncFact.Accessed February 28
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234、sts.”Andela.April 11,2022.https:/ Pedroncelli,Peter.“Andela Lays Off 10%of Staff,Goes Fully Remote and Opens Recruitment to Non-Employees.”The Moguldom Nation.May 13,2020.https:/ “Andela Case Study.”IFC.Accessed February 23,2023.https:/www.ifc.org/wps/wcm/connect/1f44c711-c6ed-42c9-9590-9ea53013f927
235、/Digital+Skills_Final_WEB_Andela.pdf?MOD=AJPERES&CVID=mGk7cgt.57 Ibid.58 Ibid.59 Ibid.60 Hall,Christine and Tage Kene-Okafor.“SoftBank Sinks$200M into Andela,Propels Company into Unicorn Territory.”TechCrunch.September 29,2021.https:/ ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLI
236、NGENDNOTES61 “Andela Homepage.”Andela.Accessed March 10,2023.https:/ “Andela:Company Profile.”Partnerbase.Accessed February 28,2023.https:/ Power,Eliza.“Andela Partners with Google to Launch the Google Africa Developer Scholarship(GADS)2022.”Andela.May 11,2022.https:/ Ibid.65 Ibid.66 Ibid.67 Ibid.68
237、“Andela Business Model Canvas.”Vizologi.Accessed February 28,2023.http:/ “Andela Funding,Financials,Valuation&Investors.”Crunchbase.Accessed February 1,2023.https:/ Hsu,Carl et al.“The Role of Vendor Legitimacy in IT Outsourcing Performance:Theory and Evidence.”Information Systems Research 33,no.1(M
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256、-school-closure-arab-countries-ensuring-learning-never-stops.107 Jeffery,Sally et al.“Education Sector in Egypt:Understanding Middle East Education.”PwC.April 2019.https:/ Rawashdeh,Rashed.“MAGNiTT Intelligence:2019 a Record High for MENAs EdTech Space.”MAGNiTT.June 17,2020.https:/ Khan,Sarmad.“MENA
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261、ective.”Khaleej Times.Last updated June 13,2020.https:/ Hollands,Fiona,and Aasiya Kazi.“Benefits and Costs of MOOC-Based Alternative Credentials.”Center for Benefit-Cost Studies of Education.October 2018.https:/ Reich,Justin and Jos A.Ruiprez-Valiente.“The MOOC Pivot.”Science,Vol.363,Issue 6423(Janu
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263、oon.Accessed January 15,2023.https:/ Academy Raises$13 Million in Pre-Series B Funding Round.”Waya.June 21,2020.https:/waya.media/noon-academy-raises-13-million-in-pre-series-b-funding-round/.125“With 10 Million Students in Eight Countries,Noon Academy Eyes Bigger Milestones with Bengaluru Office.”Y
264、ourstory.August 2,2021.https:/ Ibid.127 Ibid.128“Noon Academy Home Page.”Noon.Accessed January 15,2023.https:/ Aslam,Usman.“Telenor Pakistan Partners with Noon Academy to Empower Students in Digital Learning.”TechJuice.August 12,2021.https:/www.techjuice.pk/telenor-pakistan-partners-with-noon-academ
265、y-to-empower-students-in-digital-learning/.130“Saudis Noon Academy Raises$8.6 Million in Largest-Ever Investment Round for an EdTech Startup in MENA.”Menabytes,June 27,2019.https:/ Platform Noon Academy Raises$8.6mln in Series A Round.”Zawya.June 27,2019.https:/ Alshammari Person Profile.”Crunchbase
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267、aluru Office.”Yourstory.August 2,2021.https:/ Funding,Financials,Valuation&Investors.”Accessed February 28,2023.https:/ ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGENDNOTES138“Noon Academy Raises$13M in Pre-B Funding Led by STV to Accelerate Global Expansion and Product Innova
268、tion.”EdTechReview.June 22,2020.https:/www.edtechreview.in/news/noon-academy-raises-pre-series-b-funding-13-m-led-by-stv/.139“Noon.”RAED Ventures.Accessed February 28,2023.https:/raed.vc/portfolio/noon-academy/.140“STV Investor Profile&Investments.”Crunchbase.Accessed 28 February 2023.https:/ Platfo
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270、m Noon Academy.”Entrepreneur.October 25,2020.https:/ Technology Market Size,Share&Trends Analysis Report.”Grand View Research.Accessed February 1,2023.https:/ 10 Million Students in Eight Countries,Noon Academy Eyes Bigger Milestones with Bengaluru Office.”Yourstory.August 2,2021.https:/ Dakkak,Nafe
271、z.“Teachers,Technology&Tortoises.”Substack.June 6,2021.https:/ Dakkak,Nafez and Mujtaba Wani.“MENA:EdTechs Sleeping Giant.”Medium.November 2,2020.https:/ Academy Home Page.”Noon.Accessed January 15,2023.https:/ Ibid.150 Babar Chishti,Umair.“I Have a Dream”LinkedIn Pulse.January 18,2022.https:/ Parac
272、ha,Zubair Naeem.“Saudi Edtech Noon Academy Raises$13 Million Led by STV to Accelerate its Global Expansion.”Menabytes.June 21,2020.https:/ Al Eithan,Nagham.“Navigating a Post-Pandemic Edtech Market.”Wamda.June 24,2021.https:/ Radcliffe,Damian.“The Middle East is Primed for an Ed-Tech Revolution.Now
273、it Needs to Build on That Momentum.”ZDNet.May 18,2021.https:/ Osadolo,Solomon.“Mind the Gap:The 100-Year Talent&Education Gap.”Andela.March 9,2016.https:/ Saavedra,Jaime and Emanuela Di Gropello.“COVID-19 and the Learning Crisis in Latin America and the Caribbean:How Can We Prevent a Tragedy?”World
274、Bank Blogs,March 17,2021.https:/blogs.worldbank.org/education/covid-19-and-learning-crisis-latin-america-and-caribbean-how-can-we-prevent-tragedy.156 Ibid.157 Ibid.BEYOND ACCESS:HARNESSING DIGITAL TECHNOLOGIES FOR EDUCATION AND UPSKILLINGENDNOTES158“Access of the Most Disadvantaged to Higher Educati
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276、untry 2023.”Statista.Last updated January 2023.https:/ with a Computer.”ITU DataHub.Accessed February 28,2023.https:/www.itu.int/net4/itu-d/icteye#/topics/1104.161 Cambero,Fabin and Daniel Flynn.“Unemployment in Latin America to Hit Highest Level in More Than a Decade.”Reuters.December 17,2020.https:/ a estudiar Desarrollo Web!”HENRY.Accessed February 28,2023.https:/.163 Saeed,Amir.“Saudi Edtech Firm Offers Free Education to Thousands of Pakistani Students.”Arab News.Last updated November 8,2020.https:/arab.news/4ajmg.