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1、12020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 2020 Connectivity benchmark report Insights from 800 IT leaders across the globe 22020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 For the fifth annual Connectivity benchmark report, MuleSoft, in partnership with Vanson Bourne, surveyed 800 IT leaders
2、from global enterprises on the state of digital transformation and connectivity. We conducted an online survey in October and November 2019 across the United States, the United Kingdom, France, Germany, Netherlands, Australia, Singapore, Hong Kong, and Japan. We ensured that only suitable candidates
3、 participated in the survey by using a rigorous, multi-level screening process. Respondents are all IT leaders, which are defined as those who hold a managerial position or above in an IT department. All respondents work at an enterprise organization in the public or private sector with at least 1,0
4、00 employees. Overview ABOUT THIS REPORT U.S. (250) U.K. (100) Netherlands (50) Germany (100) France (100) Hong Kong (50) Japan (50) Singapore (50) Australia (50) 32020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Table of contents Executive summary.4 SECTION 1 Data silos are slowing down digital tran
5、sformation efforts.5 SECTION 2 Zeroing in on APIs to power digital transformation.20 SECTION 3 Accelerating transformation with an API strategy.32 SECTION 4 The leadership mandate.40 SECTION 5 Recommendations.50 SECTION 6 Survey demographics.52 About MuleSoft, a Salesforce company.56 42020 CONNECTIV
6、ITY BENCHMARK REPORTMuleSoft 2020 Data silos are slowing digital transformation Digital transformation remains top of mind for IT leaders as they struggle to meet customer expectations. Data silos and increasing pressures on IT are among the top challenges slowing transformation initiatives. 89% of
7、IT leaders say data silos are an obstacle to digital transformation. Key takeaways O1 Organizations are reaping the benefits of APIs IT leaders are turning to APIs as the tissue that integrates their applications, systems, and data. Organizations that take this approach are realizing increased produ
8、ctivity, innovation, revenue, and more. 80% of IT leaders say their organization uses public and/or private APIs. O2 IT teams with an API strategy drive greater business outcomes Organizations that adopt any form of API strategy whether it is project-by-project or mandated by leadership complete mor
9、e business initiatives, increase innovation, drive productivity, and more. 89% of organizations that use APIs also have some form of strategy in place. O3 Top-down API strategies are the most effective API strategies that are mandated by leadership drive the highest rates of productivity and innovat
10、ion and are able to expand integration skills to teams outside of IT. Organizations with a top-down API strategy are 67% more productive than those with a bottom-up strategy. O4 EXECUTIVE SUMMARY 52020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 SECTION 1 1 Data silos are slowing down digital transfo
11、rmation efforts 62020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Digital transformation is top of mind Organizations across industries from financial services to retail face increasing pressure to meet demand for connected experiences. Today, over half of IT leaders report it is difficult for their
12、organization to deliver connected experiences. As a result, 92% of organizations are currently undertaking digital transformation initiatives or plan to in the next year. SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFORMATION EFFORTS Is your company currently undertaking digital transformati
13、on initiatives? Yes Not yet but in the next year Not yet but in the next 2 years Not yet but in the next 3-5 years No 81% 11% 4% 3%1% 72020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Integration challenges hinder digital transformation efforts SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFOR
14、MATION EFFORTS While almost every organization (99%) is undertaking digital transformation in the next 1-5 years, integration challenges are slowing digital transformation initiatives for 85% of IT organizations. 99% 85% Organizations undertaking digital transformation Organizations with integration
15、 challenges 82020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 The majority of organizations integrate only a small percentage of applications SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFORMATION EFFORTS The average organization has 900 applications, and only 28% are currently integrated. Wh
16、at percentage of applications does your organization currently integrate/connect together? Integrated applications Non-integrated applications 92020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Many IT leaders point to data silos as their biggest challenge Data silos create a growing challenge for the
17、 majority of organizations. Nearly nine in 10 (89%) IT leaders report data silos are creating business challenges for their organizations digital transformation initiatives, up from 83% last year. SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFORMATION EFFORTS 83% 89% 20192020 Percentage of I
18、T leaders that report data silos as a challenge. 102020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 IT pressures are intensifying as project demands increase The demands on IT have intensified. IT leaders report a 40% increase in project requests this year, compared to a 32% increase last year. By wh
19、at percentage are you finding the number of projects you are being asked to deliver in your organization is increasing? SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFORMATION EFFORTS 2018 30% 32% 40% 20192020 Average increase 112020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Integration need
20、s from business teams are increasing the demand on IT Requests for integration projects are increasing across all business functions. Ninety-four percent of IT leaders report the need for integration spans across the organization. In addition to IT, which groups or roles within your organization hav
21、e integration needs? IT Engineering None Sales HRMarketing Finance Customer support Data science Business analysts 40% 38% 38% 36% 35%34% 32% Product 31% 30% 6% SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFORMATION EFFORTS 122020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Business needs are
22、 growing faster than IT teams can deliver As demand for integration soars, IT teams find it difficult to deliver on project requests further exasperating the gap between IT delivery and business needs. More than half (59%) of IT leaders report they were not able to deliver all of the projects they c
23、ommitted to last year. Were you able to deliver all the projects asked of you last year? No Yes Dont know SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFORMATION EFFORTS 1% 59% 40% 132020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 IT must innovate faster with fewer resources Traditional IT op
24、erating models are too slow to keep up with business demands. More than half (59%) of organizations were unable to deliver on all of their projects last year. And this year, IT projects are projected to grow by 40% while budgets will only increase by 10%. Instead of working on innovative solutions t
25、o accelerate project delivery, IT still spends 69% of their time maintaining the status quo. What percentage of your time is spent on running the business (i.e. maintaining the status quo) compared to innovation and development projects that are designed to change the business? Time spent innovating
26、 Time spent running the business SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFORMATION EFFORTS 69% 31% 142020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 New technology investments increase the demand for integration In addition to running the business and integrating systems, IT teams are r
27、esponsible for implementing technology. As new technology investments increase, so does the burden on IT. The top technology investments for 2020 include security (53%), big data and analytics (48%), multi- cloud strategy (41%), and AI/machine learning (41%). These technologies will all present new
28、integration needs as organizations connect data to make these investments successful. Business as a platform AI/machine learning Blockchain Virtual reality/augmented reality Internet of things Voice recognition API monetization BYO PaaS (PCF, OpenShift) Multi-cloud strategy CI/CD and monitoring Big
29、data/analytics Bots Streaming big data Streaming events Security Microservices None 53% 48% 41% 41% 38% 30% 29% 25% 24% 23% 22% 20% 17% 1% 16% 14% 11% Which of the following technologies is your organization currently or planning to invest in? SECTION 1 | DATA SILOS ARE SLOWING DOWN DIGITAL TRANSFOR
30、MATION EFFORTS 152020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Digital transformation is driven by key business initiatives Digital transformation is top of mind for IT leaders and, as survey results show, this transformation is tied to key business initiatives, including modernizing legacy system
31、s, migrating applications to the cloud, automating business processes, and other critical business goals. Improving partner onboarding Introducing new products and services faster Integrating SaaS apps Creating a single view of customers Improving sales productivity Setting up an eCommerce platform
32、Improving customer onboarding Other Automating business processes Reconciling systems acquired through M co-owner; partner; CEO; MD; most senior level in the organization Board member; CXO; Director/SVP; senior manager of unit; function or department Departmental or intermediate management Team or g
33、roup supervisor Respondents by organization size 1,000-2,999 employees 3,000 or more employees 9% 36% 40% 15% 50%50% 552020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 Connectivity benchmark report by the numbers SECTION 6 | SURVEY DEMOGRAPHICS Respondents by sector Healthcare (including public and p
34、rivate) Financial services Retail IT, technology, and telecoms Manufacturing and production Business and professional services Public sector Construction and property Energy, oil/gas, and utilities Consumer services Media, leisure, and entertainment Other sector 20% 16% 16% 12% 8% 7% 7% 4% 3% 2% 1%
35、4% 562020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020 MuleSofts mission is to help organizations change and innovate faster by making it easy to connect the worlds applications, data, and devices. With its API-led approach to connectivity, MuleSofts market-leading Anypoint Platform empowers thousands
36、 of organizations to build application networks. By unlocking data across the enterprise with application networks, organizations can easily deliver new revenue channels, increase operational efficiency and create differentiated customer experiences. For more information, visit . ABOUT MULESOFT, A SALESFORCE COMPANY 572020 CONNECTIVITY BENCHMARK REPORTMuleSoft 2020