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1、Overview02 /Accenture Future of Work Study 2022Companies are experiencing supply chain stressors,security threats,inflation,mixed economic signals and changing customer expectations amid a tight talent market.These accelerated transformations place greater pressure on a workforce that has been livin
2、g and working through unprecedented times for more than two years.In this context,organizations are moving forward with work model decisionsbut only 35%of workers are satisfied with their companys approach.Our research among 10,750 workers and 200 CEOs found that although most companies are now prom
3、ising some degree of flexible work,many are not effectively enabling their people with the technology,tools and empowerment they need to be healthy,happy and productive across work locations.Companies that support and enable workers in new ways can unlock human potential,regardless of location.We ne
4、ed to question assumptions about how,where and when work typically happens and rethink traditional work models to enable workers who can be“productive anywhere.”The experience of todays worker:03 /Accenture Future of Work Study 2022Working,living and surviving in unprecedented times for 2+yearsManag
5、ing personalobligationsLooking to theirorganizations for support70%of workers around the globe have some level of caregiving responsibilityand over 8%are caring for both children and elderly parents.The perception that organizations are responsible for leaving workers Net Better Off has significantl
6、y increased among workers in the last year.The largest increase?The expectation that companies should connect workers with purpose(+5%).FeelingdisconnectedBut largelynot finding it30%of workers see a link between their work and their companys broader purpose.The perception that peoples companies hav
7、e left them Net Better Off has not changed since last year.People are leaving as a result:26%of workers have been with their current company less than 3 years,and an additional19%intend to leave their organizations.29%trust their companys leaders have their best interests at heart.1 in 6 workers is
8、omni-connected to their work,their team and their organization.Leaders must reimaginethe work experienceA look into the mindsets of 200 CEOs around the globe revealed that although many understand a need for change as we move beyond the pandemic,very few are thinking in holistic ways about how to ma
9、nage people and organizations differently in the future of work.Where businesses go next depends on the path they take today.04 /Accenture Future of Work Study 2022of CEOs are ready to think in new ways about leveraging organizational purpose,worker experience and technology to shape a better future
10、 of work.26%OnlyIs work evolving in waysthat people want?Organizations are making long-term decisions about where their people will work,but for 65%of workers around the globe,these decisions are falling flat.05 /Accenture Future of Work Study 2022of workers are satisfied with their companys approac
11、h.35%OnlyCompanies(74%)are promising some degree of flexibility in the work schedules of their people,but 82%are telling workers to plan for resuming a travel schedule like what they had pre-pandemic.Furthermore,36%of workers around the globe are back to a fully onsite work model across all industri
12、es.Accentures Future of Work 2021 study found that hybrid is what workers want,but a truly effective hybrid work model designs for productivity across onsite and remote work environments and enables workers with resources to help them thrive.Companies are promising hybrid but are they equipped to de
13、liver?Delivering on thepromise of hybrid06 /Accenture Future of Work Study 202207 /Accenture Future of Work Study 2022Where companies are focusedEffective hybrid work models require workers to have access to the right tools and processes wherever they work.We asked workers where their companies are
14、enabling them with access to the tools,technology and processes they need in order to do their jobs.In Spring 2021,remote access prevailed.But today,workers are 7.4%more likely to say their access to these resources requires them to be onsite.More workers now say they need to be onsite to effectivel
15、y collaborate,be visible for promotions and development,and utilize the best technology and tools for their job.08 /Accenture Future of Work Study 2022-2.3%+4.1%+5.3%+6.2%Year-over-year change in worker-reported experience of each resource,measured at both time points on 5-pt.scalesDigital skill lev
16、elsOrganizational agilityWork autonomySupportive leadership-4.5%Work-life enhancementHow workers arebeing supported Beyond enabling work to happen in different locations,companies best enable a thriving workforce by designing resources into the role and experience of every worker.We asked workers to
17、 what extent they experience these at work.We found that since Spring 2021,more workers now experience organizational agility,work autonomy and supportive leadership at work.But fewer are learning and using digital skills.And fewer feel a sense of energy at work,impacting their personal lives.Transf
18、orming the experience of work to enable“productivity anywhere”at scale09 /Accenture Future of Work Study 202210 /Accenture Future of Work Study 2022The goal of any work model should be to enable workers to be productive,healthy and happy,regardless of where work happens.Increases in resources like s
19、upportive leadership,organizational agility and work autonomy have helped more workers become productive anywhere in the last year,with 55%of people now saying they can be productive regardless of where they work.But a faster growing group is a segment of workers that do not feel they can be product
20、ive,healthy or happy anywhere in the future of work.even if they are offered opportunities to work flexibly.Organizations have invested in optimizing onsite technology,tools and processes,but they have not moved the needle on creating a workforce that feels it can be productive onsite.Enabling a pro
21、ductive futureChange in proportion of workers who can be productive anywhere+37%From 40%(Spring 2021)to 55%(Spring 2022)From 10%(Spring 2021)to 11%(Spring 2022)From 8%(Spring 2021)to 14%(Spring 2022)+10%Change in proportion of workers who can be productive onsite+75%Change in proportion of workers w
22、ho cannot be productive anywhereCEOs must invest in the right approachesWork autonomy,organizational agility,supportive leadership and digital upskilling are 1.5x-2.5x as impactful in driving a productive anywhere mindset as the ability to work flexibly.“Productive anywhere”workers are 21%Net Better
23、 Off,which we know from previous research drives up to 5%revenue growth(and when enabled through omni-connected work cultures,drives up to 7.4%revenue growth).Workers enabled to be productive anywhere are 2.3x more likely to stay with their company,even in high-turnover industries.Flexibility for al
24、lRenewed thinkingStaying power 11 /Accenture Future of Work Study 202212 /Accenture Future of Work Study 2022It is time to do betterThe future of work is evolving every day.Where businesses go next depends on the choices made now.Those who will lead in the future of work will be the ones who are cre
25、ating a foundation for healthy,effective workers and organizations that not only survive but thrive in times of change.13 /Accenture Future of Work Study 202201What is yourorganizationspurpose?04Do your workershave the rightdigital skills?03How is yourbusiness creatingbetter workexperiences?02How ar
26、e yourbusiness leaderssupportingpeople?Four questions to ask Approaches that have worked in the past are based on outdated concepts about people and business.Now,leaders must reimagine a new model that centers on people and how,where and why they work.Business leaders can begin to change the current
27、 trajectory and shape a future of work that benefits both workers and the business.These questions are a good place to start:What is yourorganizations purpose?14 /Accenture Future of Work Study 2022Purpose has been used as a talent-attraction tool,yet it instead should help impart a sense of dignity
28、 where all workers believe they are contributing to something bigger than themselves.Leaders can embed purpose into the fabric of the culture by communicating purpose through a variety of interactions,such as during recruitment or career development,and ensuring all people and teams feel a sense of
29、responsibility for driving purposeful impact.of CEOs say purpose is more of a talent branding tool than a real catalyst for change.52%15 /Accenture Future of Work Study 2022of workers who feel they can be productive anywhere in the future of work are trusted to manage their own time,provideddeadline
30、s and expectations are met.94%How are your businessleaders supporting people?Intrinsic motivators inspire people to give their best and feel better about doing so.Workers feel more autonomous when leaders shed command and control models and instead lead with intent,where people can choose their own
31、path to get to business outcomes.16 /Accenture Future of Work Study 2022Being omni-connected accounts for 59%of someones intention to stay with a company.59%How is your business creatingbetter work experiences?Leaders have over-indexed on improvements to onsite work experiences rather than investing
32、 more in resources that enable workers to be“productive anywhere”and Net Better Off.Better work experiences emerge from omni-connected cultures where people feel connected and that they belong,regardless of physical work location.17 /Accenture Future of Work Study 2022Fewer than 1 in 3 workers are c
33、onfident their skills will be relevant in 5 years.1in 3Do your workers havethe right digital skills?An organization-wide digital strategy can boost perceived relevance of technology and digital skill sets and empower workers to solve real problems and innovate using their technology skills.The right
34、 strategy puts digital tools at the center of how people connect,work and grow.People need ongoing training to build their digital fluency and understand how the work they do contributes to innovation and better customer experiences.18 /Accenture Future of Work Study 2022The future of workis ours to
35、 determine.What will be yournext move?For more informationSenior Managing DirectorGlobal Lead ofTalent&OrganizationChristie SmithResearch Lead:Gabriela BurlacuMarketing Content Lead:Courtney BonannoSenior Managing DirectorTalent&OrganizationElena PienkowskiManaging DirectorTalent&OrganizationJohn-Pa
36、ul PapeManaging DirectorTalent&OrganizationDavid RamirezAbout the ResearchA workforce survey was fielded in February 2022 sampling 10,750 workers across 13 countries(Australia,Brazil,Canada,China,France,Germany,Italy,India,Japan,Singapore,Sweden,UK and USA),working in 12 industries(Banking,Insurance
37、,High Tech,Retail,Consumer Goods&Services,Public Sector,Healthcare,Communications&Media,Utilities,Energy,Life Science and Travel&Hospitality).An additional survey was fielded with 200 CEOs across the same geographies and industries.Worker-experienced drivers of onsite and remote productivity and key
38、 work resources were measured again following a Spring 2021 survey,for year-over-year comparison.Workforce productivity segments were calculated by computing workers below and above key benchmarks in onsite and remote productivity drivers,with workers above the benchmark on both being considered“pro
39、ductive anywhere.”Future-focused CEOs were determined by aggregating responses to slider scale questions probing traditional versus forward-thinking mindsets regarding managing organizations and peopleResearch support provided by Christine Yiannakis,Ranjan Ramdas,Sankara Narayanan and Pragati Sharma
40、.About AccentureAccenture is a global professional services company with leading capabilities in digital,cloud and security.Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations services and Accenture Song all
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42、lients,people,shareholders,partners and communities.Visit us at About Accenture ResearchAccenture Research shapes trends and creates data-driven insights about the most pressing issues global organizations face.Combining the power of innovative research techniques with a deep understanding of our cl
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