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1、SALESFORCE RESEARCH2STATE OF IT,3RD EDITIONSALESFORCE RESEARCHExecutive LetterThe last few years have been difficult for all businesses with the challenges posed by the pandemic and the decline in economic conditions.However,that has not changed the ask of IT departments to do more with less,save on
2、 IT costs,deploy faster,deliver better employee and customer experiences,and increase focus on enterprise productivity and efficiency.This is why its never been a more difficult or rewarding time to be an IT leader.Tasked with delivering innovation,turning data into action,and rising to meet increas
3、ing security threats,business has never asked more of technology and its leaders.With stakes as high as they are,its more important than ever for CIOs and IT leaders to drive toward operational efficiency and process excellence.This years State of IT report set out to understand the mindset,top prio
4、rities,and pain points from thousands of IT leaders across the globe.So,what did we learn?We discovered that as their business and customers evolve,so too must their strategy,and that IT is at the forefront of this evolution.Customer and employee expectations have never been more reliant on the reco
5、nciliation and harmonization of data but data siloes remain a challenge.We also learned that AI and automation are paramount in propelling innovation,and investing in security remains a priority despite economic headwinds.I hope this years report will be a welcome resource as you navigate the change
6、s in your business landscape and IT functions,helping you meet and exceed business priorities and achieve success.Juan PerezChief Information OfficerSalesforce Juan PerezSALESFORCE RESEARCH3STATE OF IT,3RD EDITIONContentsWhat Youll Find in This Report.04Executive Summary.05Chapter 1:IT Recalibrates
7、for a New Business and Technology Landscape.06Chapter 2:AI and Automation Propel Productivity and Innovation.11Chapter 3:Data Proliferation and Business Demand Prompt New Approaches to App Development.18Chapter 4:As Threats Rise,So Do Security Investments.23Chapter 5:IT Gets Serious About Building a
8、 Better World.27Survey Demographics.31SALESFORCE RESEARCHSALESFORCE RESEARCH4STATE OF IT,3RD EDITIONFor the third edition of our State of IT report,Salesforce surveyed over 4,000 IT decision-makers worldwide to discover:Shifting priorities and success metrics in the midst of changing business and cu
9、stomer needs How IT departments are evaluating the role of automation and AI and planning their implementation The state of application development and integration Perspectives on security threats and how to combat them Which tactics IT departments are using to address sustainability,ethics,and dive
10、rsity concernsUnless cited otherwise,data in this report are from a double-anonymous survey conducted from February 28th through April 5th,2023.The survey generated 4,325 responses from IT decision-makers across North America,Latin America,Asia-Pacific,and Europe.See page 36 for further survey demog
11、raphics.Due to rounding,not all percentage totals in this report equal 100%.Comparison calculations are made from total numbers(not rounded numbers).Salesforce Research provides data-driven insights to help businesses transform how they drive customer success.Browse all reports at Youll Find in This
12、 ReportSALESFORCE RESEARCH4,325 IT decision-makers surveyed worldwideSALESFORCE RESEARCH5STATE OF IT,3RD EDITIONExecutive SummaryIT Recalibrates for a New Business and Technology LandscapeTeams are being challenged to keep up with shifting KPIs,changing business needs,technological evolution,and eco
13、nomic pressure.Sixty-two percent of IT departments have trouble meeting business demands.01AI and Automation Underpin Efficiency and InnovationProcess automation is on the rise as businesses tighten their belts and seek efficiency boosts,while advances in AI prompt IT to determine how not if to resp
14、onsibly propel their organizations forward.Eighty-six percent of IT leaders believe generative AI will have a prominent role at their organizations in the near future.02Data Proliferation and Business Demand Prompt New Approaches to App DevelopmentDevelopers are turning to tactics like composability
15、 and low-code tools as they struggle to keep up with demand for app development and integration.Only 26%of IT departments can support all app development requests,and only 29%of apps are integrated.03IT Gets Serious About Building a Better WorldAs the planet warms,ethical concerns come to the fore,a
16、nd marginalization of underrepresented groups come under scrutiny,IT is increasingly doing its part to build better,more sustainable operations.Seventy-nine percent of IT leaders say their organizations have set greenhouse gas emission reduction goals.05As Threats Rise,So Do Security InvestmentsWith
17、 more and more sensitive data required to meet elevated business and customer demands,IT must protect an ever-expanding attack surface.Mean-while,companies are taking compliance to heart as regulations strengthen.Six-ty-seven percent of IT leaders have trouble balancing business and security objecti
18、ves.04SALESFORCE RESEARCHSALESFORCE RESEARCH6STATE OF IT,3RD EDITIONIT Recalibrates for a New Business and Technology Landscape01SALESFORCE RESEARCH7STATE OF IT,3RD EDITIONStanding at the intersection of digital,economic,and societal transformations,IT departments are on the front lines of helping t
19、heir businesses manage a turbulent macroeconomic environment.Theyre setting up stakeholders for success in the future,with the majority of IT leaders projecting increased demand for their services.84%of IT leaders say their departments need to better address changing customer expectations.Evolving b
20、usiness and customer demands have long been a challenge for IT,and navigating them remains top of mind.Yet IT teams are also being challenged to drive efficiency,enable productivity,and modernize their tech stacks as business needs change.82%of IT leaders say their departments need to better demonst
21、rate business value.IT contends with rising demand01IT Is at the Nexus of Business TransformationOver Next 18 MonthsExpected Change in Demand for IT services5%21%74%IncreaseNo changeDecreaseSALESFORCE RESEARCH8STATE OF IT,3RD EDITIONWhile the majority of IT leaders foresee increased resources,such a
22、llocations are overshadowed by expected increases in demand for their services.62%of IT leaders have trouble keeping up with demands from the business.As such,IT departments are increasingly focused on extracting value from current resources while making preparations for the future.IT resilience and
23、 efficiency come into focus01BudgetsStaff headcount69%25%6%IncreaseNo changeDecrease6%57%38%Expected IT Resource Changes Over the Next 18 MonthsOperational efficiencyProductivityConnecting tools/systemsCost savingsModernizing legacy tools/systems89%88%87%84%86%IT Organizations Increasingly Focused o
24、n the FollowingIT Resources Are Boosted to Meet Expanded MandatesSALESFORCE RESEARCH9STATE OF IT,3RD EDITIONSupply chain and logisticsRetailHealthcare123Most Aligned IT and Business MetricsLongstanding KPIs focused on“keeping the lights on”are being joined by metrics that focus on improving the top
25、and bottom lines.Yet alignment with broader business objectives remains a challenge.Only 35%of IT leaders say their performance metrics are completely aligned with those of other departments.KPIs under the spotlight as businesses scrutinize ROI01Project ROIProject speedCustomer satisfaction/experien
26、ceSustainability(e.g.,energy efficiency,emissions)Production release rateMean time to recoveryMean time to failureEmployee satisfaction/experience89%88%87%84%84%84%84%86%IT Organizations That Track the Following MetricsIT Responsibilities Are MultifacetedLife sciences and biotechnology Manufacturing
27、Architecture,engineering,and construction123Least Aligned IT and Business MetricsSALESFORCE RESEARCH10STATE OF IT,3RD EDITIONWhile ROI and speed are ITs top success measures,teams face an array of obstacles to increasing business value,driving efficiency and productivity,and navigating changing cust
28、omer needs and expectations.Security threats omnipresent,evolving,and bolstered by an ever-growing attack surface are the leading concern for IT decision-makers.Evergreen IT challenges like inadequate budgets and changing business requirements are also top of mind.Data integrity and quality issues h
29、ave also risen to the top of ITs challenges.Such concerns are a testament to the growing importance of real-time,connected data to meeting customer experiences not to mention keeping up with advances,such as in artificial intelligence(AI).Security and data concerns remain top of mind01Security,Data,
30、and Business Pressures Stand Between IT and Its GoalsNote:Not a complete list.Top IT ChallengesSecurity threats Data integrity/quality Mismatch of IT and business prioritiesBudget constraintsChanging business requirements12345SALESFORCE RESEARCH11STATE OF IT,3RD EDITIONAI and Automation Propel Produ
31、ctivity and InnovationSALESFORCE RESEARCH12STATE OF IT,3RD EDITIONAI is a rising star in IT and business and society more broadly.According to McKinsey,50%of organizations used AI in 2022.*Yet that figure is likely already outdated,with IDC forecasting global AI spend to increase a staggering 26.9%i
32、n 2023 alone.AI is a rapidly evolving technology,but its no longer novel.As such,the majority of IT leaders can now articulate how AI can play a role in their organizations,even if they havent implemented it yet.While AI use cases are diverse,organizations are currently most likely to put it to work
33、 in customer service settings,such as chatbots.A recent survey of customer service professionals found adoption of AI had risen by 88%between 2020 and 2022.Artificial intelligence becomes mainstream02Service operations optimizationNew AI-based productsCustomer service analyticsAI-based product enhan
34、cementsCustomer acquisition and lead generationContact center automationProduct feature optimizationRisk modeling and analysisPredictive service and interventionCustomer segmentation24%20%19%19%19%17%16%16%15%14%Organizations With AI Using It in the Following Ways*Customer Service Leads AI Use Cases
35、 by a Narrow Margin*McKinsey State of AI,December 2022.IDC Worldwide Artificial Intelligence Spending Guide,March 2023.Salesforce State of Service,September 2022.78%of IT leaders say the role of AI in their organization is well-defined.SALESFORCE RESEARCH13STATE OF IT,3RD EDITIONGenerative AI has on
36、ly recently become mainstream.Yet IT leaders and their cross-functional partners have identified how generative AI a dramatic evolution in artificial intelligence more generally can drive productivity,efficiency,and innovation.86%of IT leaders believe generative AI will have a prominent role at thei
37、r organization in the near future.Despite being largely enthusiastic,IT leaders have reservations about generative AI.64%of IT leaders are concerned about the ethics of generative AI,and 62%are concerned about its impacts on their careers.SPOTLIGHT:Generative artificial intelligenceSALESFORCE RESEAR
38、CH13STATE OF IT,3RD EDITIONIT leadershipIT staffBusiness stakeholders84%83%81%IT Leaders Who Believe the Following Parties Understand How AI Can Be Applied At Their OrganizationIT Departments and Their Stakeholders Have a Broad Understanding of Generative AIs PotentialCHISALESFORCE RESEARCH14STATE O
39、F IT,3RD EDITIONSALESFORCE RESEARCHExpert Perspective on Ethics in Generative AIWhat ethical concerns are you hearing when it comes to generative AI?What risks specific to customer data do you foresee coming from generative AI?What can companies do to prepare?As an enterprise AI company,the risks we
40、 focus on are accuracy,bias,toxicity,safety,and privacy.And were not alone with these ethical concerns the public,our customers,and regulators are paying very close attention as AI technologies rapidly progress.In a recent survey of IT leaders,concerns around generative AI included security risks(79
41、%),bias(73%),and its carbon footprint(71%).At Salesforce,we take a three-pronged approach to mitigating these risks.First,by ensuring model safety and privacy.Second,we build trusted feature designs and architecture.And finally,implementing policy and use case safeguards.This includes carefully choo
42、sing what data we use to train our AI,red-teaming and assessing bias and toxicity before they impact customers,and building in risk mitigations directly into our generative AI technologies.Such mitigants can include ensuring there is a human in the loop,confidence scores,prompt engineering,safety fi
43、lters,citations and Its always been important to collect quality data and ensure transparency and consent in the collection process.But its not just about taking data in.Its also about what happens to that data once we have it.We protect the people whose information enables our AI models by ensuring
44、 their data is never left in a repository that can be easily breached or misused.Companies may need data as much as ever,but the best thing they can do to protect customers is to build methodologies that prioritize keeping that data and their customers trust safe.SALESFORCE RESEARCH15STATE OF IT,3RD
45、 EDITIONProcess Automation Is a Work in ProgressOrganizations are increasingly focused on maximizing the value of resources they already have while still driving positive business outcomes.Workflow and process automation is proving to be an indispensable tool in this pursuit of efficient growth help
46、ing employees focus more on strategic innovation and less on repetitive tasks.Eighty-seven percent of IT leaders expect more investment in automation at their organizations over the next 18 months.Some workflows and processes are more automated than others,and the current state of automation leaves
47、room for improvement,particularly for HR workflows.Automation is a focus in the pursuit of efficiency02*“Automation:Trends,Challenges and Best Practices,”IDC InfoBrief sponsored by Salesforce,March 2023.IDC#US50410923.64%63%60%55%Workflows With Partial or Full Automation*Order managementIT operation
48、s managementIT service managementIT asset managementCustomer serviceDevOps and release managementCustomer onboardingEmployee onboardingHR processesCustomer workflowsTechnical workflowsHR workflowsBase:Respondents who reported using automation at their organization80%79%77%76%70%SALESFORCE RESEARCH16
49、STATE OF IT,3RD EDITIONAutomation Drives Efficiency,Productivity,and MoreIT departments that pursue automation initiatives report several benefits,led by increased operational efficiency and employee productivity.IT departments using automation report an average of 1.9 hours saved per week per emplo
50、yee.*Yet automation benefits go beyond the four walls of the enterprise itself,with customer satisfaction also seeing boosts.In fact,customer service is among the departments with the greatest automation benefits,behind only IT and operations.Automations ROI is broad02*“Automation:Trends,Challenges
51、and Best Practices,”IDC InfoBrief sponsored by Salesforce,March 2023.IDC#US50410923.Increased operational efficiencyImproved employee productivityImproved customer satisfactionDecreased costsMore focus on high-value workCompetitive differentiationAbility to scaleFewer support ticketsIncreased job sa
52、tisfaction56%52%49%44%39%39%36%35%26%Base:Respondents who reported using automation at their organization.IT Leaders Reporting the Following Benefits From AutomationDepartments Seeing Greatest Benefits From Automation*IT Operations Customer service123 IDC Resource Map for Salesforce:Global Survey-Sa
53、lesforce Flow Automation Suite-August 2022.June 2023.IDC Doc.#US51003923SALESFORCE RESEARCH17STATE OF IT,3RD EDITIONWhile automation is invaluable in todays business climate,it has its pitfalls.IT departments report an array of challenges to consider when determining how,where,and to what extent to
54、embed automation.Security concerns along the automation journey are top of mind.Without proper precautions,bad actors could take advantage of particular weaknesses as human visibility into processes declines.Technical debt in the form of incompatible systems and inadequate budget and team capacity a
55、re also barriers,as is identifying the right solution in an increasingly saturated vendor landscape.Only 42%of IT leaders are completely satisfied with the state of their organizations process automation.Automation challenges02Security Concerns and Legacy Systems Hinder Automations ProgressTop Autom
56、ation ChallengesSecurity and privacy concernsCompatibility of legacy systemsInadequate budget Competing priorities/lack of team capacityDifficulty finding the right technology12345SALESFORCE RESEARCH18STATE OF IT,3RD EDITIONData Proliferation and Business Demand Prompt New Approaches to App Developm
57、ent03Expectations for App Demand Over Next 18 MonthsCustomer-facing appsEmployee-facing apps69%27%4%IncreaseStay the sameDecrease63%33%4%SALESFORCE RESEARCH19STATE OF IT,3RD EDITIONApps enable the modern business and customer worlds.But as demand for external-and internal-facing apps surges,IT leade
58、rs are looking for new ways to maximize business value while managing the demands on their teams.The answer to the familiar IT question of whether to build or buy software is“yes,”as teams opt for a variety of solutions to meet specific needs.IT teams can expect to devote significant resources in an
59、y scenario.About two-thirds(65%)of IT departments turn to software vendors,but still allocate time and talent towards customizing the software they buy.Nearly half(49%)develop custom applications from scratch in-house,and fewer than one in four(22%)buy and use“off-the-shelf”solutions.App development
60、 demand reaches new heights03App Development Is A Build and Buy Pursuit as Demand SurgesHow Organizations Source and Deploy SoftwareNote:Multiple responses accepted.Buy and deploy with customizationDevelop custom apps internallyBuy and deploy without customization65%49%22%SALESFORCE RESEARCH20STATE
61、OF IT,3RD EDITIONIT departments are struggling to keep up with soaring demand for application development,with only about one-quarter(26%)of them able to support all requests.In pursuit of more efficient development,low-code and no-code tools are now commonplace,with 77%of IT departments using them.
62、In addition to cutting development timelines for software developers,these tools allow developers to shift some of the burden to lines of business.IT teams are also adopting composability strategies to improve efficiency.These strategies often focus on data sources and application components individ
63、ually selected and reused across an enterprise.SPOTLIGHT:Low-code,no-code,and composabilitySALESFORCE RESEARCH20STATE OF IT,3RD EDITION46%of IT departments have composable design strategies now,and an additional 43%have plans to implement within 18 months.Most Likely to Support All App Development R
64、equestsGovernment/public sector Retail Technology123Least Likely to Support All App Development RequestsTravel and hospitalityAutomotiveEnergy and utilities1233%26%42%21%AllMostSomeFewNoneApp Development Backlogs Are a Key Pain Point9%From Broader Organization That IT Can SupportApp Development Requ
65、estsSALESFORCE RESEARCH21STATE OF IT,3RD EDITIONThe estimated number of applications across a typical enterprise has soared by 26%in just two years as organizations strive to meet rising standards for real-time,highly-personalized digital experiences.Yet over the same period,the share of those apps
66、that are connected to each other has remained flat.*This lack of connectivity presents a growing problem for companies.Considering that 72%of customer interactions are now digital,the experiences customers and employees expect often depend on reconciling,connecting,and harmonizing data from various
67、sources.88%of IT leaders view system/application integration as critical for both customer and employee experiences.Integration is mission critical as apps and data proliferate03*Salesforce Connectivity Benchmark Report,February 2023.Connectivity Is Stubbornly Flat as Apps ProliferateEstimated Appli
68、cations Used Across an Enterprise*8432021202228%connected29%connected29%connectedSALESFORCE RESEARCH22STATE OF IT,3RD EDITIONUnsurprisingly,the sheer demand for integration projects wrought by the proliferation of applications across enterprises tops the list of factors that keep integrat
69、ion progress at bay.But other considerations,such as skill sets that have not kept up and the lack of integration strategies in the first place,are also significant obstacles.The impacts are varied and drastic,with increased costs the number one consequence reported by survey respondents.Enterprise
70、IT leaders estimate spending an average of$4.7M per year on custom integration efforts a whopping 31%higher than their estimate of$3.6M in 2022.*80%of IT leaders say integration challenges slow down digital transformation initiatives.*Integration woes hinder business and IT performance03*Salesforce
71、Connectivity Benchmark Report,February 2023.IT Struggles to Integrate a Huge Number of AppsTop Integration ChallengesTop Impacts of Integration ChallengesIncreasing demand for integration projectsIncreasing number of applications across the organizationInadequate staff skill sets Legacy systemsLack
72、of top-down integration strategy12345Increased IT costsOperational instabilityPoor quality or outdated dataReduced innovationDuplication of efforts12345SALESFORCE RESEARCH23STATE OF IT,3RD EDITIONAs Threats Rise,So Do SecurityInvestments04SALESFORCE RESEARCH24STATE OF IT,3RD EDITIONMore data and mor
73、e systems enable innovation,improved customer experiences,and expanded business opportunities.However,they also introduce new vulnerabilities that bad actors can exploit,a rising risk as artificial intelligence matures.67%of IT leaders say they have trouble balancing business and security objectives
74、.IT respondents are unlikely to classify any given threat as being anything short of a moderate concern,but are particularly worried about malware and phishing attacks,along with legacy systems designed for a less sophisticated threat landscape.Digital transformation brings business opportunity,alon
75、g with security threats04Malware and Phishing Stand Out Among Security ThreatsIndustries Where Security Concerns Are Highest37%38%38%41%37%40%40%40%36%34%33%31%31%30%27%25%20%20%21%20%23%21%23%25%6%6%7%7%9%7%8%8%Extent to Which the Following Security Threats Are a ConcernMalwarePhishingVulnerable le
76、gacy systems Denial of Serviced(DoS)/Distributed Insider/internal ThreatsUnmonitored permissions/unchecked privilegesCredential stuffing Man-in-the-middle Major concernModerate concernMinor concernNot a concernEnergy and utilitiesGovernment/public sectorManufacturing123SALESFORCE RESEARCH25STATE OF
77、IT,3RD EDITIONSecurity is a top priority for IT teams,most of whom continue to make key investments in an array of tactics to fight against bad actors even amid economic headwinds.Eighty-nine percent of IT leaders cite security as a top priority.Even amid a cautious business environment,security isn
78、t being deprioritized.In fact,eighty-six percent of IT leaders expect increased security investments over the next 18 months.Security teams are more likely than not to take an“all of the above”approach to security precautions.But data encryption and backup protocols are especially popular tactics a
79、signal that teams anticipate breaches and are taking proactive stances to minimize damage and ensure business continuity in such events.IT adopts an“all of the above”security posture04Data encryptionData backup and restore protocolsIdentity and access managementEmployee trainingEvent monitoringUser
80、preference managementMulti-factor authentication56%53%52%49%43%38%50%IT Organizations Using the Following Security TacticsIT Has Built a Wide-Ranging Security Toolkit SALESFORCE RESEARCH26STATE OF IT,3RD EDITIONGovernment bodies and third parties are updating and issuing new data privacy regulations
81、 to keep pace with modern life.In an era in which the collection and protection of sensitive data isnt limited to those in highly regulated industries,this level of scrutiny is understandable.Five years after the implementation of the European Unions General Data Protection Regulation,companies have
82、 risen to the occasion and adopted proactive data management strategies.Beyond avoiding regulatory penalties,companies are incentivized to safeguard their customers data to maintain their trust.Responsible data use is the second-most important factor for building customer trust,after honest communic
83、ation.$14.8M:the average cost offailing to comply with data protection regulations.*IT takes compliance seriously as regulations evolve04of IT leaders say their organization is fully aware of all applicable regulations87%of IT leaders say their organization is fully compliant with all applicable reg
84、ulations86%IT Is Confident In Its Regulatory Compliance Salesforce State of the Connected Customer,May 2022.*Ponemon Institute and Globalscape study“The True Cost of Compliance with Data Protection Regulations,December 2017.SALESFORCE RESEARCH27STATE OF IT,3RD EDITIONIT Gets Serious About Building a
85、 Better World05Most Likely to Effectively Track and Report EmissionsTravel and hospitalityAutomotiveRetail123Least Likely to Effectively Track and Report EmissionsLife sciences and biotechnologyProfessional servicesSupply chain and logistics123SALESFORCE RESEARCH28STATE OF IT,3RD EDITION05Beyond the
86、 obvious priorities and challenges IT leaders confront every day,there are other,more consequential issues to factor into operations now and in the years ahead.Seventy-three percent of IT leaders are concerned about the impact of environmental threats on their businesses.As progress in the fight aga
87、inst climate change remains inadequate,customers,employees,and other stakeholders expect public and private organizations to take action.Seventy-nine percent of IT leaders say their organizations have set greenhouse gas emission reduction goals,91%of which they believe theyre on track to meet.IT tak
88、es the lead on the path to net zeroIT Knows They Cant Reduce What They Cant Trackof IT leaders say their organization can effectively track and report on emissions87%SALESFORCE RESEARCH29STATE OF IT,3RD EDITION05IT Departments With Ethics Guidelines Regarding the FollowingIT Leads With Values as Eth
89、ical Concerns Rise As new capabilities come online,IT professionals and their business stakeholders are often confronted with ethical dilemmas that have little to no direct precedent.This is particularly true for the increasing number of business and customer workflows that rely on customer informat
90、ion,and is sure to increase as AI matures over the coming years.In general,IT teams are proactively addressing these questions by defining,documenting,and embedding ethical guidelines.As technology develops and societies and governments adapt,it is critical to regularly update and revisit such guide
91、lines.Ethical guidelines follow technologys advancedevelopment and use of new apps87%use of customer dataArchitecture,engineering,and constructionTravel and hospitalityArchitecture,engineering,and constructionMedia and entertainmentHealthcareNonprofit87%use of employee data87%of IT departments have
92、DEI recruitment and retention efforts87%of IT leaders whose departments have DEI recruitment and retention efforts say theyre very effective64%Small-and medium-sized businesses 78%84%89%Mid-market BusinessesEnterprise BusinessesSALESFORCE RESEARCH30STATE OF IT,3RD EDITION05DEI Initiatives Are Common
93、,but Progress Has Room to GrowLike nearly all high-paying careers,IT has a historic and ongoing diversity and inclusion problem.In the United States,for example,only 8%of IT professionals are Black,compared to the 12%of the overall workforce who are Black,and only 26%are women.*This is not lost on I
94、T leaders,the bulk of whom have launched diversity,equity,and inclusion(DEI)initiatives in the interest of increasing access to IT career paths.Such initiatives also boost the bottom line:A McKinsey analysis found that companies with the most gender diverse executive teams are 25%more likely than th
95、ose with the least gender diverse leadership to financially outperform their competitors.*State of the Tech Workforce,Computing Technology Industry Association,March 2023.DEI efforts seek to right historical wrongsCompanies With DEI Initiatives Diversity Wins:How inclusion matters,McKinsey,May 2020.
96、SALESFORCE RESEARCH31STATE OF IT,3RD EDITIONSurvey DemographicsSALESFORCE RESEARCHSALESFORCE RESEARCH32STATE OF IT,3RD EDITIONSALESFORCE RESEARCHSurvey DemographicsCountryAustralia.5%Belgium.2%Brazil.5%Canada.5%Denmark.1%Finland.1%France.5%Germany.5%India.7%Indonesia.3%Ireland.2%Israel.2%Italy5%Japa
97、n5%Netherlands.2%New Zealand.1%Norway.1%Portugal.2%Singapore.2%South Africa.5%South Korea.5%Spain.5%Sweden.1%Switzerland.2%Thailand.5%UAE.2%UK.6%US12%IndustryArchitecture,engineering,&construction.5%Automotive.5%Communications.4%Consumer goods.4%Energy&utilities.3%Financial services.9%Government.2%H
98、ealthcare.5%Life science&biotechnology.3%Manufacturing.11%Media&entertainment.3%Nonprofit.2%Professional services.8%Retail.13%Supply chain&logistics.3%Technology.19%Travel&hospitality.2%Other.10,000 employees.11%SeniorityC-level.49%Vice president or equivalent.26%Director or equivalent25%SALESFORCE
99、RESEARCH33STATE OF IT,3RD EDITIONExplore Now Learn More Watch now Discover more IT content from Salesforce Explore guides,articles,solutions,and more.Say hello to Einstein GPT If you dream it,the worlds first generative AI for CRM can create it.Tune into Salesforce+Get inspired with free access to a
100、ward-winning content for IT and business professionals.Want More?SALESFORCE RESEARCHThe information provided in this report is strictly for the convenience of our customers and is for general informational purposes only.Publication by does not constitute an endorsement.Salesforce does not warrant th
101、e accuracy or completeness of any information,text,graphics,links,or other items contained within this guide.Salesforce does not guarantee you will achieve any specific results if you follow any advice in the report.It may be advisable for you to consult with a professional such as a lawyer,accountant,architect,business advisor,or professional engineer to get specific advice that applies to your specific situation.Copyright 2023,Salesforce,Inc.All rights reserved.