《美国运通公司(AMERICAN EXPRESS)2022-2023年ESG报告(英文版)(114页).pdf》由会员分享,可在线阅读,更多相关《美国运通公司(AMERICAN EXPRESS)2022-2023年ESG报告(英文版)(114页).pdf(114页珍藏版)》请在三个皮匠报告上搜索。
1、 2022-2023Environmental,Social,and Governance ReportTABLE OF CONTENTS 3 About This Report 4 A Message From Our Chairman and CEO 5 Our Approach to Corporate Sustainability 6 Our ESG Strategy and Goals 7 Highlights of Our Progress in 2022 8 Our Corporate Sustainability Journey 9 Our Community Impact G
2、rant Opportunities 10 Our$1 Billion Sustainability Bond 11 Awards and Recognition 12 Build Financial Confidence 13 Build Financial Confidence 14 Progress On Our Build Financial Confidence Goals 15 Strengthening the Financial Security of Small Businesses 22 Empowering Individuals to Enhance Financial
3、 Confidence 25 Protecting Our Customers with Fraud Prevention,Data Privacy and Security 28 Supporting Economic Growth and Resilience in Communities 30 Advance Climate Solutions 31 Advance Climate Solutions 32 Progress On Our Advance Climate Solutions Goals 33 Moving to Net-Zero Emissions 39 Managing
4、 Climate Risks and Opportunities 40 Supporting Our Customers in the Transition to a Low-Carbon Future 43 Building More Climate Resilient,Sustainable,and Equitable Communities46 Promote Diversity,Equity,and Inclusion 47 Promote Diversity,Equity,and Inclusion 48 Progress On Our Promote Diversity,Equit
5、y,and Inclusion Goals 49 Diversity Representation and Equal Opportunity 53 Supporting Our Colleagues 57 Supporting Underrepresented-owned Businesses 61 Backing Equal Futures in Communities63 Backing Our Colleagues 64 Backing Our Colleagues 67 Our Workplace Culture 69 Supporting Our Colleagues Holist
6、ic Health and Well-being 72 Career Growth and Development74 Governance and Operating Responsibly 75 Governance and Operating Responsibly 76 Our Corporate Governance Framework 77 ESG Governance 78 Our Executive Compensation Program 78 Our Business Ethics 79 Risk Management 79 Serving Our Customers Re
7、sponsibly 81 Operating a Responsible Supply Chain Globally 82 Policy Engagement83 Supporting Data 84 Our Commitment to ESG 87 Aligning with the United Nations Sustainable Development Goals(SDGs)88 Advance Climate Solutions 92 Promote Diversity,Equity,and Inclusion 94 Governance and Operating Respons
8、ibly 95 Indexes TCFD Index SASB Index GRI Content IndexABOUT THIS REPORTThis report covers the calendar year 2022 and provides certain qualitative and quantitative information about our Environmental,Social,and Governance(ESG)objectives,goals and initiatives.In some cases,we also share highlights fr
9、om initiatives that were launched in early 2023 to provide more up-to-date information.When we use the terms“American Express,”“company,”“we,”“us,”or“our”in this report,we mean the American Express Company and its subsidiaries,on a consolidated basis,unless we state,or the context implies,otherwise.
10、The use of the term“partner”or“partnering”in this report does not mean or imply a formal legal partnership,and is not meant in any way to alter the terms of American Express relationship with any third parties.Any reference to our support of,work with,or collaboration with a third-party organization
11、 within this report does not constitute or imply an endorsement by American Express of any or all of the positions or activities of such organization.Reporting guidelines and content This report follows the Global Reporting Initiative(GRI),Sustainability Accounting Standards Board(SASB,now part of t
12、he International Sustainability Standards Board(ISSB),and Task Force on Climate-Related Financial Disclosures(TCFD)reporting guidelines with respect to our priority ESG issues.GRI,SASB,and TCFD indexes can be found in the Supporting Data section of this report.In this report,the use of the term“mate
13、riality”and other similar terms is intended to reflect our priority ESG issues.We are not using such terms as they are used under the securities or other laws of the United States or any other jurisdiction,or as these terms are used in the context of financial statements and financial reporting.We r
14、eport on ESG issues that pertain to us through this ESG Report and the American Express Corporate Sustainability website.Additional information about our company can be found in our Diversity,Equity,and Inclusion(DE&I)Report,submissions to the CDP(formerly Carbon Disclosure Project),in our annual,qu
15、arterly,and current reports and our proxy statement on file with,or furnished to,the U.S.Securities and Exchange Commission and on the American Express Investor Relations website.Links and references included throughout the report provide direction on where to find additional information.This report
16、 includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 which are subject to risks and uncertainties.The forward-looking statements,including the companys aspirational ESG objectives and goals,contain words such as“believe,”“expect,”“anticipate
17、,”“intend,”“plan,”“aim,”“will,”“may,”“should,”“could,”“would,”“likely,”“potential,”“commit,”“continue,”or other similar expressions.Actual results may differ from those set forth in the forward-looking statements due to a variety of factors,including:competition,brand perceptions and reputation;an i
18、nability to develop and market value propositions that appeal to Card Members and new customers;the amount and efficacy of investments in product innovations,resources,marketing campaigns and programs;changing customer behaviors,interest in the companys products,resources and programs,and willingnes
19、s to access capital provided by the company,spend money at small businesses,and value environmentally and socially responsible products and services;managements inability to identify suitable suppliers,grantees,partners and community investments and negotiate acceptable terms;the actual amount the c
20、ompany spends with suppliers,on ESG initiatives and to make appropriate salary adjustments,all while implementing operating expense control initiatives;an inability to build partnerships and execute programs with other companies and of partners to meet their obligations to the company;changes in dev
21、eloping standards and certifications;the cost and availability of renewable energy,carbon removal and carbon offset projects,energy attribute certificates,certified paper,and green buildings,and alternatives to single-use plastic;supply chain and market disruption;regulation;potential M&A activity;s
22、evere weather conditions,natural disasters and other catastrophic events;changes in the companys real estate,technology,colleague and community engagement,and risk management strategies;an inability of waste management systems to divert waste to recycling and composting facilities;and changes in eco
23、nomic or business conditions and the companys ability to grow,improve its financial performance and execute on its strategies.A further description of these and other risks and uncertainties can be found in the companys Annual Report on Form 10-K for the year ended December 31,2022(the“2022 Annual R
24、eport”),the companys Quarterly Report on Form 10-Q for the quarter ended March 31,2023,and the companys other filings with the U.S.Securities and Exchange Commission.You are cautioned not to place undue reliance on these forward-looking statements,which speak only as of the date on which they are ma
25、de.We undertake no obligation to update or revise any forward-looking statements and statements regarding the companys future direction and intent are subject to change or withdrawal without notice.Data in this report reflect estimates using methodologies and assumptions that may change in the futur
26、e as a result of new information or subsequent developments.Amounts presented are approximate unless otherwise indicated.This report includes trademarks,such as American Express,which are protected under applicable intellectual property laws and are the property of the American Express Company or it
27、s subsidiaries.Solely for convenience,our trademarks and trade names referred to in this report may appear without the or TM symbols,but such references are not intended to indicate,in any way,that we will not assert,to the fullest extent under applicable law,our rights or the right of the applicabl
28、e licensor to these trademarks and trade names.3A MESSAGE FROM OUR CHAIRMAN AND CEOAmerican Express has a long history of giving back to our communities.From our first philanthropic grant to help the victims of the Great Boston Fire of 1872 and our contributions to the American Red Cross War Fund du
29、ring the World War I,to engaging our colleagues through Giving Campaigns for over 50 years,our contributions to our communities have been central to our culture and are reflected in our American Express Blue Box values.Today,American Express is continuing to build on this legacy with our community i
30、mpact work through the American Express Foundation(Foundation)and our global Environmental,Social and Governance(ESG)strategy.Since the establishment of the Foundation in 1954,we have provided more than$1 billion to charitable causes,including those that back small businesses,support disaster respon
31、se and recovery,and enable non-profit leaders to access career-changing opportunities.To complement these efforts,in 2021,we developed our ESG strategy and roadmap based on an ESG priority assessment to identify the key issues of importance for our stakeholders,including colleagues,customers,shareho
32、lders,communities and partners.This strategy centers around three core pillars:Build Financial Confidence,Advance Climate Solutions,and Promote Diversity Equity and Inclusion.Over the last year,we have made significant progress on our goals,which are detailed in this report.Some of the highlights in
33、clude:Through our flagship Shop Small campaigns in 2021 and 2022,we helped drive an estimated$42.9 billion in reported consumer spending at small businesses in the US and UK,1 as we progress towards achieving our$100 billion goal by 2025.To support a low-carbon future,we maintained CarbonNeutral cer
34、tified operations powered by 100%renewable electricity globally since 2018.After committing to net-zero emissions by 2035 in alignment with the Science Based Targets initiative(SBTi),in 2022,we submitted near-and long-term emissions reduction targets to the SBTi for validation.We maintained 100%pay
35、equity for colleagues across genders globally and across races and ethnicities in the US for the third consecutive year in 2022.We also supported over 400,000 underrepresented-owned small and medium-sized businesses in the US from October 2020 through December 2022,exceeding our initial goal of prov
36、iding access to capital and financial education to at least 250,000 businesses by 2024.We again earned a number of notable recognitions,including ranking#3 on Great Place To Works Fortune 100 Best Companies to Work For in 2023,and being named among Fast Companys Brands that Matter in 2022.We have st
37、rong momentum that gives us confidence in our ability to achieve our goals and continue to make a positive impact in the lives of our colleagues,customers and communities.STEPHEN J.SQUERI CHAIRMAN AND CHIEF EXECUTIVE OFFICER1.Refer to note 2 on p.14 for more information regarding reported spend for
38、these campaigns.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I4Our Approach to Corporate Sustainability In 2021,we launched our ESG strategy which is comprised o
39、f three core pillars:Build Financial Confidence,Advance Climate Solutions,and Promote Diversity,Equity,and Inclusion.OUR ESG STRATEGY AND GOALS Empower individuals to build and maintain their financial well-being through products,services,tools,and education,while providing robust account securitySt
40、rengthen the financial security and money management capacity of small businesses through products,services,campaigns,and initiativesHelp build resilient communities through grants,programs,and initiatives that support economic empowerment and equity Provide access to credit to at least 4 million in
41、dividuals from underrepresented populations from 2021 through 2025 Provide at least 5 million individuals with tools,resources,and educational content to improve financial well-being from 2021 through 2025 Support small businesses,including by reaching$100 billion in spending by consumers at small,i
42、ndependently owned retailers or restaurants on Small Business Saturday and during other Shop Small campaigns from 2021 through 20251 Invest$500 million to build more resilient and equitable communities from 2021 through 2025Minimize our climate impact and manage our climate-related risks and opportu
43、nitiesEnable our customers and partners to transition to a low-carbon economy through the development of new capabilitiesSupport community programs and initiatives to help build more climate-resilient and equitable communities Commit to net-zero emissions by 2035 in alignment with the Science Based
44、Targets initiative(SBTi)Enhance the management of climate-related risks and opportunities across the business Pilot low-carbon product innovations,including carbon tracking and offset solutions Provide at least$10 million to support initiatives,partnerships,and programs that address the adverse effe
45、cts of climate change and pollution on communities from 2021 through 2025 Engage our colleagues in sustainability initiatives through the Green2Gether programEnhance diverse representation,equal opportunity,and an inclusive culture at all levels of the companyMeet the needs of underrepresented busin
46、esses and consumers and develop more inclusive marketing initiativesAdvance racial equality and social justice in our communities Maintain 100%pay equity across genders globally and across races and ethnicities in the US Double annual spend with underrepresented-owned suppliers in the US from a 2019
47、 baseline to$750 million by the end of 2024,including increasing spend with Black-owned suppliers to at least$100 million annually Provide access to capital and financial education to at least 250,000 underrepresented-owned small-and medium-sized businesses in the US from late 2020 through 2024 Deve
48、lop more inclusive marketing initiatives,as well as design and build product experiences and programs that better meet the needs of underrepresented consumer and business customers Provide$50 million in grants from late 2020 through 2024 to nonprofits focused on addressing inequality and promoting s
49、ocial justice,including those led by members of underrepresented groups 1.Based on spend as reported by consumers in surveys commissioned by American Express(not actual receipts or sales).PROMOTE DIVERSITY,EQUITY,AND INCLUSIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEINTRODUCTIONADVANCE CLI
50、MATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I6Certain goals are highlighted below.Information on the progress we have made towards all of our goals can be found throughout this report
51、.HIGHLIGHTS OF OUR PROGRESS IN 2022in grants provided to organizations backing low-carbon communities from September 2021 through December 2022$10.4 Million$595 Millionin investments,community development loans,and grants made or to which capital was committed through the American Express Center for
52、 Community Development from 2021 through 2022 to support affordable housing,small business needs,and job creation2.American Express submitted near-and long-term company-wide emissions reductions targets in line with the SBTi Corporate Manual,Version 2.0,December 2021,and SBTi Corporate Net Zero Stan
53、dard,Version 1.0,October 2021,respectively.PROMOTE DIVERSITY,EQUITY,AND INCLUSIONBUILD FINANCIAL CONFIDENCEADVANCE CLIMATE SOLUTIONSLearn more in Progress On Our Build Financial Confidence GoalsLearn more in Progress On Our Advance Climate Solutions GoalsLearn more in Progress On Our Promote DE&I Go
54、alsEXCEEDED goal to invest$500 million to build more resilient and equitable communities from 2021 through 2025new cards(basic and supplemental)issued in the US to Card Members from underrepresented groups from 2021 through 20222.2 MillionNet-Zero by 2035Submitted near-term and long-term emissions r
55、eductions targets to the Science Based Targets initiative(SBTi)2 100%pay equity for colleagues maintained for third consecutive year across genders globally and across races and ethnicities in the USACHIEVED 100%pay equity across genders globally and across races and ethnicities in the USIN PROGRESS
56、 towards goal to provide access to credit to at least 4 million individuals from underrepresented populations from 2021 through 2025IN PROGRESS towards commitment to net-zero emissions by 2035 in alignment with SBTi$758 Millionspent with underrepresented-owned suppliers in 2022,including$60 million
57、with Black-owned suppliersIN PROGRESS towards goal to double annual spend with underrepresented-owned suppliers to$750 million annually by the end of 2024 and increase spend with Black-owned suppliers to at least$100 million annuallyEXCEEDED goal to provide at least$10 million in grants to back low-
58、carbon communities from 2021 through 2025INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I72020227200192021Set 2025 Oper
59、ational Environmental Goals to reduce energy,emissions,water,and waste across our global operationsCommitted to net-zero emissions by 2035 in alignment with the Science Based Targets initiative(SBTi)Launched first American Express Card manufactured primarily from reclaimed plastic collected from bea
60、ches and coastal communitiesLaunched a roadmap for our global ESG strategy,establishing long-term goals and objectives across three areas of importance for our company,stakeholders,and society:Build Financial Confidence,Advance Climate Solutions,Promote Diversity,Equity,and Inclusion(DE&I)Included o
61、n Bloomberg Gender Equality Index for the first time Expanded Small Business Saturday to Shop Small campaigns globallyLaunched first employee giving campaign,which evolved into our Give2Gether programIssued$1 billion of Sustainability Notes to fund eligible Social and Green ProjectsSubmitted first C
62、DP Climate Change Response Launched Small Business Saturday in US to support economic recoveryFirst documented example of providing aid for communitiesEstablished American Express Foundation to support charitable causes Provided our first financial donation on record,which was a philanthropic grant
63、to support victims of the Great Boston FireContributed to the American Red Cross War Fund to support emergency medical relief during World War ILaunched our Healthy Minds Program to support colleagues and their loved ones mental health and well-beingEstablished World Trade Center Disaster Relief Fun
64、d and became a founding sponsor of 9/11 Memorial MuseumPowered our operations with 100%renewable electricity for the first time3Achieved 100%pay equity across genders globally and across races and ethnicities in the US 3.Operations include all our managed facilities,field sites,and data centers.Mana
65、ged facilities are individual properties operationally managed by our global real estate team and housing critical business functions.Field sites are individual properties that are not operationally managed by our global real estate team but directly by our business units.They are typically smaller
66、sites,less than 30,000 square feet(including airport lounges,foreign exchange kiosks,and sales offices),that are owned or leased by American Express.The companys goal to remain carbon neutral covers Scope 1(direct emissions from sources owned or controlled by American Express),Scope 2(indirect locat
67、ion-based and market-based emissions),Scope 3 emissions(Category 5 waste generated in operations and Category 6 business travel)through onsite renewable electricity generation and renewable energy credits,carbon offsets,and reduced GHG emissions.OUR CORPORATE SUSTAINABILITY JOURNEYINTRODUCTIONADVANC
68、E CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I8OUR COMMUNITY IMPACT GRANT PRIORITIES In 2022,we announced new grant priorities that build on our legacy of community giving,drive i
69、mpact through our strategy,and support meaningful change in our communities.Approximately$40 million in charitable giving globally was provided in 2022,including grants from our company,the American Express Foundation,our Center for Community Development,and gift-matching programs.Since creating the
70、 American Express Foundation in 1954,we have provided more than$1 billion to charitable causes around the world through the Foundation and our Corporate Giving Program.WE ARE FOCUSING OUR EFFORTS AND RESOURCES ACROSS THREE CORE PRIORITIES:Backing SmallGrants,mentoring support,and technical assistanc
71、e supporting small business owners to build economic vitality and foster a thriving communityBacking Low-Carbon CommunitiesGrants to promote sustainability,climate resilience,equity,and recovery in cities and disaster-prone areas globallyBacking Equal FuturesGrants that advance economic and educatio
72、nal opportunities for future generations to ensure their long-term success and ability to thrivePlease refer to the Backing Small,Backing Low-Carbon Communities,and Backing Equal Futures sections throughout this report to learn more.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVE
73、RNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I9OUR$1 BILLION SUSTAINABILITY BONDIn April 2022,American Express released our Sustainability Financing Framework and in May 2022 we issued$1 billion in principal amount of Sustainabi
74、lity Notes to invest in eligible Green and Social Projects in support of our ESG strategy.As of December 31,2022,we allocated$750 million of the$994 million net proceeds,which includes$727 million to eligible Social Projects and$23 million to eligible Green Projects.Examples of eligible Social Proje
75、cts include expenditures related to the procurement of products and services from underrepresented-owned suppliers and investments through the American Express Center for Community Development in funds that contribute to the financing of affordable housing for low-and moderate-income communities.Exa
76、mples of eligible Green Projects include investments and expenditures related to green buildings and the circular economy,including expenditures related to the manufacturing of recycled or reclaimed plastic cards for American Express Consumer and Business Cards.For more information,refer to our 2023
77、 Sustainability Financing ReportThe PowerfulBacking ofAmerican Express2023 Sustainability Financing ReportINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I10AWARDS
78、AND RECOGNITIONSSelect awards and recognitions from 2022 and 2023#2 on American Opportunity Index(2022)Americas Most JUST Companies(2023)JUST 100 List#17 on 2023 Axios Harris Poll 100 Corporate Reputation StudyBloombergs Gender Equality Index 2023 (since 2016)90%on Disability Equality Index&Best Pla
79、ces to Work for People with Disabilities(2022)#3 Fortune and Great Place to Work list(2023)4th consecutive year in the top 10#4 Best Workplaces for Parents Great Places to Work(2022)#10 Fortune Worlds Most Admired Companies(2022)Fast Company Best Workplaces for Innovators(2022)Fast Company Brands th
80、at Matter (2022)100%score 2022 Human Rights Campaign Corporate Equality Index (since 2004)For more information on our Workplace Awards and Recognitions,see Backing Our Colleagues section.CDP(CLIMATE)A-FTSE4GOOD INDEX SERIESMSCI(ESG)RATINGAASUSTAINALYTICS ESG RISK RATING Low RiskTHIRD-PARTY RATINGSWe
81、 monitor our performance across several environmental,social,and governance-related ratings and rankings.2022 highlights:INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOT
82、E DE&I11Build Financial ConfidenceVISIONProvide responsible,secure,and transparent products and services to help people and businesses build financial resilience.At American Express,building financial confidencefor our colleagues,customers,and communitiesis a natural extension of our role as a globa
83、l payments network.We bring our vision to life by providing small businesses and individuals with products and services that enhance their ability to manage their finances and achieve financial stability and growth.We are also focused on making credit more accessible to underrepresented communities
84、and helping build resilient communities by providing opportunities,tools,and resources to support financial well-being.BUILD FINANCIAL CONFIDENCEINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORA
85、TE SUSTAINABILITY PROMOTE DE&I13STRATEGIC OBJECTIVEGOALSTATUSPROGRESSSTRENGTHEN THE FINANCIAL SECURITY AND MONEY MANAGEMENT CAPACITY OF SMALL BUSINESSES THROUGH PRODUCTS,SERVICES,CAMPAIGNS,AND INITIATIVESSupport small businesses,including by reaching$100 billion in spending by consumers at small,ind
86、ependently owned retailers or restaurants on Small Business Saturday and during other Shop Small campaigns from 2021 through 20251$42.9 billion in estimated reported spending by US and UK consumers at small businesses,including independent retailers and restaurants on Small Business Saturday events
87、in 2021 and 20222EMPOWER INDIVIDUALS TO BUILD AND MAINTAIN THEIR FINANCIAL WELL-BEING THROUGH PRODUCTS,SERVICES,TOOLS,AND EDUCATION,WHILE PROVIDING ROBUST ACCOUNT SECURITYProvide access to credit to at least 4 million individuals from underrepresented populations from 2021 through 2025 2.2 million n
88、ew cards(basic and supplemental)issued in the US to Card Members from underrepresented groups from 2021 through 2022Provide at least 5 million individuals with tools,resources,and educational content to improve financial well-being from 2021 through 2025 6.2 million individuals enrolled in MyCredit
89、Guide as of December 2022HELP BUILD RESILIENT COMMUNITIES THROUGH GRANTS,PROGRAMS,AND INITIATIVES THAT SUPPORT ECONOMIC EMPOWERMENT AND EQUITYInvest$500 million to build more resilient and equitable communities from 2021 through 2025$595 million in investments,community development loans,and grants
90、made or to which capital was committed from 2021 through 2022PROGRESS ON OUR BUILD FINANCIAL CONFIDENCE GOALSEXCEEDEDEXCEEDED1.Based on spend as reported by consumers in surveys commissioned by American Express(not actual receipts or sales).2.Consists of estimated reported spending at US and UK Smal
91、l Business Saturday events in 2021 and 2022.In the US,the American Express 2021 and 2022 Small Business Saturday Consumer Insights Surveys were conducted anonymously on November 28,2021 and November 27,2022,respectively,by Teneo on behalf of American Express and the National Federation of Independen
92、t Business(NFIB).The studies are nationally representative samples of 2,426 and 2,471 US adults 18 years of age or older,respectively.The samples were collected using an email invitation and an online survey.The studies gathered self-reported data and do not reflect actual receipts or sales.The surv
93、eys have an overall margin of error of+/-2.0%,at the 95%level of confidence.Projections are based on the current US Census estimates of the US adult population,age 18 years and over.In the UK,American Express commissioned research from Opinium,who polled 4,000 UK adults between 5 p.m.on Saturday,Dec
94、ember 4,2021 and 10 p.m.on Sunday,December 5,2021 and on Sunday,December 4,2022.The overall spend figure was calculated by taking the average spend of those who shopped at small,local,independent shops and businesses and multiplying by the total number of UK adults.The estimated UK spend was convert
95、ed from Global British Pound()to US Dollar($)based on the daily exchange rates when the surveys were conducted.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&IIN P
96、ROGRESSIN PROGRESS14American Express has a long track record of backing small businesses through innovative products and services to meet our customers evolving needs.We remain focused on strengthening the financial security and money management capacity of small businesses globally through products
97、,services,campaigns,and initiatives.Supporting small businesses worldwide through Shop Small Shop Small is a year-round,global movement that supports small,independent businesses and calls attention to the valuable and distinct contributions they make to their communities and the economy.The global
98、Shop Small campaign encourages consumers to support their local independent businesses in Australia,Canada,Japan,India,Hong Kong,the UK,the US,and other countries.The Shop Small movement was spurred by the widespread participation in Small Business Saturday,which was created in 2010 in the US by Ame
99、rican Express in the wake of the financial crisis.This shopping tradition is aimed to celebrate small businesses and drive more consumer spending through their doors on the Saturday after Thanksgiving.Since its launch 13 years ago,US consumers have reported spending an estimated$184 billion at small
100、 businesses on Small Business Saturday.3STRENGTHENING THE FINANCIAL SECURITY OF SMALL BUSINESSES 3.This spend statistic is an aggregate of the average spend as reported by consumers who shopped small on Small Business Saturday in surveys commissioned by American Express reporting spend habits on Sma
101、ll Business Saturday since 2012.It does not reflect actual receipts or sales.Each such survey was conducted online among a nationally representative sample of US adults.The data was projected from the samples based on then-current US Census estimates of the US adult population(18+).INTRODUCTIONADVAN
102、CE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I15BACKING SMALL BUSINESSES GLOBALLY THROUGH OUR SHOP SMALL CAMPAIGNSOur Shop Small campaign has global reach with programs to back s
103、mall businesses around the world.Below are highlights from our global Shop Small campaigns in 2022.In 2022,we continued Shop Small campaigns globally to back small businesses across the world including in the UK,Australia,Canada,Japan,Hong Kong,and India.Local artists in Australia,Canada,Japan,Mexic
104、o,the UK,South Africa,and elsewhere designed complimentary and custom signage for merchants to proudly display in their stores,on their websites,and through social media.UK:10 Years of Shop Small 2022 marked 10 years since the American Express Shop Small campaign launched in the UK and the 10th year
105、 of Small Business Saturday in that country.In recognition of this milestone,we asked our Shop Small Ambassadors to share their insider tips on the everyday small businesses that they cant live without.The Little Blue Book helps to encourage shoppers to support their local communities.It is availabl
106、e for free online and features specific recommendations,and guides readers to a map of participating small businesses.AustraliaAmerican Express has provided AUD$24 million and more than 2 billion Membership Rewards points to Card Members through Shop Small offers from 2013 through 2022.4.American Ex
107、press commissioned research from Opinium,who polled 4,000 UK adults on Sunday,December 4,2022.The overall spend figure was calculated by taking the average spend of those who shopped at small,local,independent shops and businesses and multiplying by the total number of UK adults,as estimated by the
108、UK Office for National Statistics.in estimated reported spending by UK consumers at small businesses on Small Business Saturday.The total spend was up nearly 30%from 2021 as an estimated 12.8 million shoppers shopped at local small businesses.4774MILLIONCanadaAlmost 100,000 Card Members enrolled in
109、Shop Small offers,resulting in CAD$72 million in spend at participating merchants.Japan:RISE with Shop SmallIn 2022,we provided three women-owned small businesses with grants worth approximately$15,000 for store remodeling,advertising,and other business improvements,and provided ten women-owned smal
110、l businesses with mentorship from external specialists who have experience in the same fields.Additionally,we developed a variety of support programs,including free online seminars,consultation programs by senior managers,and a voucher code for purchasing promotional items.Hong KongIn 2022,Shop Smal
111、l engaged approximately 30,000 local businesses and introduced new initiatives and offers to support local merchants and reward Card Members for shopping small.Shop Small participating merchants automatically received one entry to the lucky draw for every eligible transaction of an American Express
112、Card to win HK$10,000 supermarket coupons.Card Members were automatically entered into a weekly lucky drawing upon spending at any Shop Small participating business to win 1 million Membership Rewards points.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSI
113、BLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I16Cash flow management hub for small businesses with American Express Business Blueprint American Express Business Blueprint is one of our latest innovations to support the ever-changing needs of small busin
114、ess owners.Launched in January 2023,the new digital cash flow management hub is designed exclusively for small businesses to help them make financial decisions more confidently.Any US small business may access,for free,personalized cash flow insights.They may also access applications for select fina
115、ncial products,like a business line of credit,and use the products,if approved,to help them more efficiently manage their cash flow.5 Additionally,embedded into the platform is My Insights,a free cashflow analytics solution providing small businesses with personalized,24/7 data analysis of their Ame
116、rican Express business products and linked external business bank accounts.My Insights will automatically aggregate data across these products and linked accounts to provide insights.“Historically,small businesses have been underserved when it comes to smart,simple financial management tools.No long
117、er.A few financial institutions are reinventing small business banking and delivering needed tools.American Express Business Blueprint is raising the bar in helping small businesses manage their cash flow from one place,”says Alenka Grealish,Principal Analyst,Emerging Tech at Celent.5.All American E
118、xpress business products are subject to separate eligibility,applications,approvals,and fee structures.6.Between November 30,2022 and December 15,2022,Morning Consult conducted an online survey among 1100 financial decision-makers,including 500 at small businesses(90%In ProgressTarget95%100%In Progr
119、essTarget59%60%34Our global operations consist of offices,field sites,and data centers,with data centers representing a large portion of our energy usage.In 2022,our data centers represented approximately 849,209 square feet of building space and used approximately 131,183 MWh,which makes up about 5
120、7%of the electricity used to power our global operations.Currently,our data centers produce 37%of our Scope 1 and Scope 2 emissions and report a power usage effectiveness(PUE)12 of 1.57 for our production data center,13 1.48 for our redundancy data center,14 and 1.70 for our testing data center.RENE
121、WABLE ENERGY AT OUR OFFICES AND DATA CENTERS12.The PUE is the total overall utility load divided by the total load needed to support the data halls.We collect data from strategic metering devices within our building systems as well as our Energy Performance Management System(EPMS)which reports real-
122、time PUE data.13.Primary Data Center for Daily BAU(business-as-usual)activities.14.Disaster Recovery Data Center for Production Data Center.15.Equivalent number of homes powered determined based on the US Environmental Protection Agency Greenhouse Gas Equivalencies calculator.In 2022,solar panels at
123、 our data centers in North Carolina and Brighton,UK generated approximately 533 MWh of renewable electricity in totalTo support our goal to continue to power our operations with 100%renewable electricity,we continued to generate onsite renewable electricity and purchase renewable energy credits.We p
124、roduced approximately 533 MWh of renewable solar electricity in total from our North Carolina and Brighton,UK data centers,equivalent to powering approximately 70 homes electricity use for one year.15 We also purchased 229,106 MWh of Energy Attribute Certificates(EACs)in 2022,which verify the produc
125、tion of renewable electricity in an amount equivalent to total electricity consumption.Our EAC purchases were in alignment with the technical guidance from RE100,a global coalition of leading businesses committed to using 100%renewable electricity.=For more detailed data on our energy consumption,re
126、newable energy,and Scope 1,2,and 3 emissions,please see the Environmental Performance Data Summary and Limited Assurance Statement of GHG Emissions in the Supporting Data Section at the end of this report.Solar panels at our UK office533 MWh of solar generated at our data centersenough to power elec
127、tricity use for 70 homes for one year53370INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I35Optimizing our workspaces As we work to reduce our energy use,maintain
128、carbon neutrality,and find ways to reduce the environmental impact of our real estate footprint,we strive to design,build,and operate facilities that consume less resources,emit fewer greenhouse gases,and improve the quality and sustainability of our office spaces.We follow sustainability best pract
129、ices,which include the US Green Building Councils Leadership in Energy and Environmental Design(LEED)certification program and other international green building standards,including BREEAM,NABERS,GreenMark,HQE,and Effinergie+.Green Building Certifications(%)50%55%56%59%60%202120222025 GOAL20202019CE
130、LEBRATING EARTH HOURWe powered down for a good cause and celebrated Earth Hour by turning off the lights for one hour at American Express facilities around the world on March 25,2023.A total of 45 American Express facilities,representing over 6.5 million square feet of real estate participated in th
131、e event.We are pleased to report that we are close to our goal of achieving green building certifications for 60%of our operations by the end of 2025.As of year-end 2022,25 of our facilities in 13 countriesrepresenting approximately 59%of our global real estate portfoliohave achieved green building
132、certifications.16 We are also working to improve the sustainability,comfort,quality,and flexibility of our offices to support our colleagues overall well-being.Actions we have taken towards this objective include using ergonomic furniture and sustainable construction materials that adhere to LEED st
133、andards,allocating flexible workspace,and providing remote work capabilities through Amex Flex.Learn more in the Amex Flex:A Year After Launch section in this report.American Express office building in Spain during Earth Hour16.Green building certified percentage is represented by the total year-end
134、 square footage certified out of total year-end building square footage.This includes leased or owned facilities actively occupied by American Express(excluding parking lot square footage)that have achieved certification under a global or locally recognized third-party environmental building certifi
135、cation system as meeting their performance criteria(LEED,BREEAM,NABERS,GreenMark,HQE,and Effinergie+).INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I36Maintaining
136、 healthy and safe workplaces globallyWe continue to promote a safe and healthy workplace for our colleagues across our global operations.Our Global Workplace Safety teams help manage risks and ensure compliance with local market requirements.We maintain an Occupational Health and Safety Management S
137、ystem(OHSMS)in select jurisdictions,which provides standards,procedures,and guidance designed to meet our safety objectives in alignment with the ISO 45001 framework,a globally recognized set of management practices that consider local safety requirements,industry best practices,and internal and ext
138、ernal community expectations.Additionally,we conduct regular health and safety audits to evaluate our practices and provide training for our colleagues on health and safety.We also provide ergonomics tools and resources that can help improve comfort,safety,and productivity.Reducing and managing wast
139、eFour of our 2025 operational environmental goals are focused on reducing and diverting landfill-bound waste and phasing out single-use plastics.In 2019,we set an operational goal to achieving zero waste certificationwhich includes a minimum requirement of 90%or greater waste diversion from landfill
140、sfor our headquarters in New York City,and to reach a 60%waste diversion rate across our managed facilities.In 2022,the overall waste diversion rate from landfills across our managed facilities where waste data is reported was 54%.17 We continue to implement initiatives to support these goals,includ
141、ing recycling and composting programs and zero-waste initiatives.In 2023,we launched the Eco Exchange program to encourage upcycling of items to reduce waste sent to the landfill.In 2021,one of our offices in Gurgaon,India achieved TRUE Zero Waste Certification at the Platinum level,TRUEs highest ce
142、rtification level possible.The TRUE certification program rates how facilities perform in minimizing waste and maximizing their efficiency in the use of resources.In 2022,the facility diverted 93%of its waste from landfills,above the minimum requirement of 90%waste diversion rate to maintain this ce
143、rtification.Decreasing our water useSince 2019,weve worked to reduce water consumption through colleague engagement and education,as well as building design.In 2022,we consumed 217,497 cubic meters across our global operations.Our water consumption in 2022 was 63%lower than in 2019,due primarily to
144、the implementation of the Amex Flex program,which has provided colleagues with flexibility in their work arrangements.Colleagues who elect to work remotely or hybrid rather than in the office full-time contribute to lower water consumption across our facilities.In 2023,three of our offices in the UK
145、 achieved WELL Health-Safety Ratings.The WELL Health-Safety Rating is an evidence-based,third-party-verified rating focused on operational policies,maintenance protocols,and emergency plans developed to address post-COVID-19 environment and broader health and safety-related issues into the future.In
146、 2023,one of our offices in Gurgaon,India,achieved WELLTM Certified at the Gold level.WELL provides a comprehensive global certification standard focused on advancing human health and well-being in the built environment.17.The waste data is reported only for managed facilities where measured data is
147、 available.This represents approximately 72%of(4,968,933 ft2)of the globally managed facilities footprint in 2022.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I3
148、7Operating an environmentally and socially responsible supply chain Were committed to working with suppliers who share our values regarding environmental sustainability,diversity,ethical sourcing,responsible operations,human rights,and gender equality.In 2022,we sourced 95.1%of our direct marketing,
149、customer communications,and office paper from certified responsibly managed forests,down from 96.3%in 2021.This includes paper certified by the Forest Stewardship Council(FSC),Sustainable Forestry Initiative(SFI),and Programme for the Endorsement of Forest Certification(PEFC).95%Additionally,in 2022
150、 we launched a Paper-Off Initiative to reduce paper statements for over 100 global Corporate clients outside the US.Find more details about our responsible supply chain efforts in the Operating a Responsible Supply Chain Globally section of this report.Climate standards and frameworksWe aim to align
151、 our efforts with several standards and frameworks that have emerged for measuring climate impact and action and promoting accountability for businesses.CarbonNeutral certified operations18 CDP Supply Chain Member since 2023 EPA Green Power Partner since 2014 RE100 member since 2020 Committed to net
152、-zero emissions in alignment with Science Based Targets initiative in 2021 TCFD Supporter since 202118.See note 6 on page 34 for more information on our CarbonNeutral certified operations American Express office in a building near Paris that achieved HQE,BREEAM,and Effinergie+green building certific
153、ationsINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I38MANAGING CLIMATE RISKS AND OPPORTUNITIESThe Advance Climate Solutions pillar of our ESG strategy includes a
154、 goal to enhance the management of climate-related risks and opportunities across our business.To that end,we have continued to make progress towards this goal,including by establishing a Climate Risk Team and conducting qualitative analyses to measure climate-related physical and transition risks a
155、nd opportunities.We also formed a Climate Risk Management Working Group in 2022 comprised of senior leaders with direct accountability to our Enterprise Risk Management Committee.The Risk Committee of the Board provides oversight of the companys Enterprise Risk Management(ERM)framework,and other ris
156、k management policies and procedures established by management to identify,assess,measure,and manage key risks facing the company.It also approves our ERM policy,which governs risk governance,risk oversight,and risk appetite.ESG risks,including climate-related risks,are included in our ERM framework
157、 and climate-related risks are currently managed as part of our ERM process.To maintain resiliency and business continuity in our offices and data centers,we factor climate-related physical risks into our short-,medium-,and long-term real estate strategies.In addition,we evaluate qualitative climate
158、-related transition risks that may impact our global operations,including current and emerging regulations.These climate-related risks influence our operational strategy,and we have identified opportunities to minimize these risks,including by maintaining carbon neutrality and continuing to invest i
159、n energy efficiency projects and renewable electricity.Our Enterprise Resilience program addresses the impact and recovery of key business operations and supporting technology in the event of an unplanned disruption.We support this program with Business Continuity Plans,along with tools,training,and
160、 guidance.For more information,refer to the TCFD Index.Albany Improved Forest Management Project supported as part of our CarbonNeutral certificationINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO COR
161、PORATE SUSTAINABILITY PROMOTE DE&I39SUPPORTING OUR CUSTOMERS IN THE TRANSITION TO A LOW-CARBON FUTUREAs climate action increases in importance to our customers and partners,were creating new products and services to help them make informed decisions,improve operations,and promote responsible travel
162、and conscientious consumption.To reinforce this,in 2021,we set a goal to pilot low-carbon product innovations.New pilot experience for Card MembersIn February 2023,we launched a pilot digital suite for eligible US Consumer and Small Business Card Members to help them better understand their environm
163、ental impact and contribute to carbon removal efforts with the following tools:Amex Estimated Carbon Emissions Tracker:Developed in collaboration with the CoolClimate Network at University of California,Berkeley,the tool analyzes the spend made on an eligible American Express Card and estimates carb
164、on emissions associated with those purchases.19 Contribution Services for Carbon Removal Projects:Eligible US Card Members can set up automatic monthly contributions from$5 to$100 a month20 via program partner Cloverly.These contributions are used to support a portfolio of for-profit carbon removal
165、projects that also support local communities,which have been selected with the help of our program partner Carbon Direct.Carbon Reduction Insights:Tips and advice from Carbon Direct for informational purposes are available to Card Members to learn about ways to reduce the carbon impact of their day-
166、to-day activities.Innovating low-carbon products for our customersEXPANDING CARBON FOOTPRINT MANAGEMENT TOOLS FOR CORPORATE CLIENTSIn February 2023,we expanded the American Express Carbon Footprint Tool to include additional categories of spend for select Corporate clients so that they can track est
167、imated carbon emissions associated with spend across air travel,ground transportation,hotel stays,food and beverage,and retail.The Carbon Footprint Tool applies conversion factors and standards from various governmental and private organizations to a companys spend on its American Express Corporate
168、Product Program.The Tool can be accessed when clients log in to Commercial Insights,a suite of tools offered to American Express largest Corporate clients.21 The Carbon Footprint Tool joins the Corporate Carbon Offset Referral Suite,which launched in 2022 and provides US Corporate clients with a lis
169、t of carbon offset providers curated by American Express.Participating companies may elect to work with such provider(s)to purchase carbon offsets through investments in large-scale carbon projects,which can help them manage their estimated carbon footprint.Dashboard is for illustrative purposes onl
170、y and does not depict actual Carbon Footprint Tool graphics19.American Express Card Members who have a primary US Consumer or Small Business Basic Card have access to the Estimated Carbon Emissions Tracker and may connect any eligible Card to the tracker.Holders of Additional Cards,Corporate Cards a
171、nd American Express Cards issued outside the US are not eligible at this time.The information provided by the Estimated Carbon Emissions Tracker is for generalized informational purposes only and does not constitute financial,tax,accounting,legal or other professional advice on any subject matter.Fo
172、r full terms of service and information about the methodology used by the Estimated Carbon Emissions Tracker,please visit https:/ Card Members can sign up to make automatically recurring monthly contributions to select carbon removal projects in an amount that they choose,from$5 to$100 a month.Payme
173、nts will continue to be made in the amount chosen until a user cancels or changes the amount of future payments.Users may cancel or change the amount of future payments at any time through their American Express Online Account at https:/ and may contact us using the telephone number on the back of t
174、heir Card if they need assistance.Contributions made are not charitable contributions.The payments will be made to Cloverly,Inc.,a third party that will apply such payments(net of fees and charges)to retire carbon credits issued to certain for-profit carbon removal projects.American Express,Cloverly
175、,and the organizations sponsoring carbon removal projects are not charities and receive financial benefits from payments made.American Express does not own,control,or manage the carbon removal projects and cannot guarantee that such projects will operate as anticipated or yield any particular result
176、s or that retired carbon credits represent a unique quantity of atmospheric carbon reduced by the relevant project.Eligible Card Members are American Express Card Members who have an active US Basic Consumer or Business Credit Card issued by American Express National Bank.For complete terms of servi
177、ce and information about the projects,please visit https:/ estimated information provided by the Carbon Footprint Dashboard is for generalized informational purposes only and does not constitute financial,tax,accounting,legal,or other professional advice on any subject matter.INTRODUCTIONADVANCE CLI
178、MATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I40Partnering with DeltaWe also collaborate with our strategic partners to support our shared sustainability objectives.For example,we have
179、 partnered with Delta Air Lines on the Delta SkyMiles American Express Cards made from 70%reclaimed plastic that also achieved CarbonNeutral product certification in accordance with the CarbonNeutral Protocol.Expanding recycled plastic cardsAmerican Express has been working to reduce our consumption
180、 of virgin plastic,beginning in 2019 with the introduction of the first American Express Card manufactured primarily from reclaimed plastic collected from beaches and coastal communities.In 2022,we set a goal for the vast majority of plastic cards issued by American Express to be made from at least
181、70%recycled or reclaimed plastic by the end of 2024.By achieving this goal,we can help reduce the amount of virgin plastics being introduced into the environment.In 2022,we continued to expand cards made from recycled or reclaimed plastics globally,including approximately four million cards issued i
182、n the US,Canada,France,Germany,and Italy.Our Card Take Back Program enables US Card Members to return both plastic and non-plastic cards by mail for recycling.Since the launch of the program in 2019,weve recycled more than two million cards,including cards returned by Card Members.In 2022,96%of Card
183、 Member payments were electronic22 and 69%of statements were paperless.2322.“Electronic”includes payments received via phone,online,Auto Pay,third-party remits,and wire transfers.23.Includes Global Consumer,Global Small Business,and US Corporate Card Members.Helping Card Members Shop with PurposeFor
184、 the second year in a row,we helped Card Members Shop with Purpose with Amex Offers during Earth Month in 2023.American Express had a selection of Shop with Purpose Amex Offers available throughout Earth Month to eligible US Consumer and Small Business Card Members.These offers rewarded spending on
185、eligible purchases from select Certified B Corporations,such as Stumptown Coffee Roasters and Hive Brands,and Climate Neutral Certified Companies like Avocado Mattress and Parachute.More than 2 million cards recycled since 2019,including cards returned by Card Members through our Card Take Back Prog
186、ram in the US.2+MILLIONINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I41Supporting a sustainable,low-carbon future for travelTravel is a key part of our business
187、and history.Our efforts start at home by offsetting our carbon footprint associated with third-party air,rail,rental car usage,and hotel stays for employee business travel.We continue to scale up our use of Sustainable Aviation Fuel(SAF)in our corporate jet fleet and pursue LEED or equivalent certif
188、ications across our facilities.Helping our colleagues and customers travel more sustainablyWhen our colleagues travel for work,we have started to display more sustainability-focused options in our business travel booking tool.Additionally,in 2022 we commenced a Green Compass assessment with Global B
189、usiness Travel Group,Inc.to provide recommendations to enhance low-carbon options throughout our colleague travel booking platform,develop internal policies,and identify data tracking and reporting opportunities.78%of respondents from American Express Travels 2023 Global Travel Trends Report24 said
190、they are interested in going on vacations that support local communities.This year,American Express introduced Stay with Purpose,a new online directory of hotels committed to initiatives such as furthering conservation,community development,and inclusive travel,which Card Members can use to plan and
191、 book their trips.Additionally,through our Global Insights and Advisory Team,we offer our large and global corporate customers data-driven insights and benchmarking that can help them consider changes to their travel policies generally,including considerations related to lower carbon travel alternat
192、ives.GREENER FOOTPRINT IN OUR LOUNGES:The American Express Centurion Lounge in San Francisco achieved LEED Platinum certification under LEED v3 Commercial Interiors by adhering to prerequisites and credits that address energy,water,waste,and indoor environmental quality.Incentivizing green travel in
193、 partnership with Uber Green:We partnered with Uber on a limited time offer to encourage eligible Corporate Card Members to take Uber Green rides in October 2022.Participating Card Members earned$10 in Uber Cash deposited directly into their Uber account during the limited time offer for taking an U
194、ber Green or Comfort Electric ride.Uber Green is a lower-emissions ride option that connects riders with hybrid and fully electric vehicles.24.The American Express 2023 Global Travel Trends Report is based on data obtained through an online poll conducted by Morning Consult between February 3rd-11th
195、,2023 among a sample of 1,000 travelers from Australia,Canada,India,Japan,Mexico,UK and 2,000 travelers in the US who have a household income of at least a$70k equivalent,and who typically travel by air at least once a year.Results from each markets survey have a margin of error of plus or minus 3 p
196、ercentage points.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I42We have seen the impact of extreme weather events in cities around the world and we have made it
197、 a priority to invest in initiatives that provide cities with the infrastructure and tools to help prepare for environmental disasters and become more sustainable,which can help them to remain safe and thriving centers of community,commerce,and tourism.Backing Low-Carbon Communities Our Backing Low-
198、Carbon Communities grants support to community-led climate initiatives,disaster response,risk-reduction and resilience efforts,and nature-based solutions,particularly in urban areas.American Express set a goal to provide at least$10 million to support initiatives,partnerships,and programs that addre
199、ss the adverse effects of climate change and pollution on communities from 2021 through 2025.To support this goal,we launched a new Community Impact Grant theme:Backing Low-Carbon Communities in 2022.Ahead of the United Nations Climate Change Conference(COP 27)in November 2022,American Express pledg
200、ed more than$5 million to organizations helping cities and coastal communities build resilience against climate-related events,including to the Ocean Conservancy,Urban Sustainability Directors Network(USDN),Resilient Cities Catalyst,and the Regional Plan Association.These grants build on our work wi
201、th American Forests,Earthwatch,and the National Park Foundation announced in April 2022 designed to advance community-led climate initiatives and nature-based solutions.Some of the organizations who received our 2022-2023 Community Impact grants to back low-carbon communities include:BUILDING MORE C
202、LIMATE RESILIENT,SUSTAINABLE,AND EQUITABLE COMMUNITIESACCELERATING SOLAR ENERGY IN ECONOMICALLY VULNERABLE COMMUNITIES We are working with the Urban Sustainability Directors Network(USDN)to help accelerate the adoption of solar solutions for people impacted by energy costs and climate change.We plan
203、 to provide$1.2 million in funding in 2022-2023 to support the installation of solar energy systems in low-and moderate-income communities homes and small businesses in Phoenix,Salt Lake City,and Sydney.These cities will also share findings with hundreds of cities via the USDN and the Carbon Neutral
204、 Cities Alliance(CNCA)networks around the world.$10.4 MILLIONin grants provided to help build more climate resilient and equitable communities from September 2021 to December 2022,exceeding our goal to provide at least$10 million by 2025.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENC
205、EGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I43Supporting Disaster Relief,Climate Action,and Climate Resilience in Cities GloballyWe continued to support disaster relief,climate action,and resilience initiatives in cities
206、globally.We partnered with community organizations including the American Red Cross,Feeding America,Habitat for Humanity of Florida,Resilient Cities Catalyst,Regional Plan Association,Urban Sustainability Directors Network,and others in 2022 through Q1 2023.$10.4 MILLION IN GRANTS PROVIDED TO BACKIN
207、G LOW-CARBON COMMUNITIES GLOBALLYOur Backing Low-Carbon Communities Grants supported disaster relief,climate action,and resilience initiatives in 17 countries from September 2021 through March 2023.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING
208、 OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I44150th Tiny ForestColleagues in the UK joined community groups to plant Earthwatchs 150th UK Tiny Forest at the White Hart Lane Recreation Ground,Haringey.This effort was part of a grant issued in 2022 to fund the pl
209、anting of several hundred trees in the UK to help communities connect with nature,enhance biodiversity,and mitigate the impacts of climate change.Colleagues and communities planted 600 trees in a tennis-court size plot,designed to attract over 500 animal and plant species within the first three year
210、s and provide an accessible green space and outdoor classroom for local urban communities to connect with nature.American Express colleagues will revisit the Haringey Tiny Forest in 2023 to assist with environmental data collection to help assess the benefits of the forest over time.Engaging and edu
211、cating colleagues on sustainability with EarthwatchIn 2022,we partnered with Earthwatch on initiatives to help engage colleagues on sustainability and climate action.Climate Change Master Class We co-hosted two Climate Change Master Class series in the fall of 2022 and spring of 2023.The four-part i
212、nteractive series was voluntary and available virtually to all colleagues globally.The classes,led by Earthwatch scientists,provided insights into the impacts of climate change and actions participants could take to reduce its effects in their personal lives.Engaging our colleagues in sustainability
213、 initiatives is an important part of our Advance Climate Solutions pillar.As part of our Green2Gether program,American Express colleagues around the world can participate in colleague-led sustainability initiatives.Green2Gether activities include volunteering with nonprofit partners,waste and energy
214、 reduction efforts,and healthy food initiatives.In 2022 and 2023,colleagues engaged in environmentally focused in-person and virtual volunteer activities and events globally with our nonprofit partners,including American Forests,the Central Park Conservancy,the Ocean Conservancy,and the Earthwatch I
215、nstitute.ENGAGING COLLEAGUES THROUGH GREEN2GETHERColleagues volunteer in Phoenix during Green2Gether activity with American ForestsColleagues volunteer in the UK to plant Earthwatchs 150th UK Tiny Forest at White Hart Lane Recreation Ground,HaringeyREDUCING PLASTIC POLLUTION IN COASTAL COMMUNITIES W
216、e began working with the Ocean Conservancy in 2018 with an initiative to mobilize our colleagues to help clean up beaches in several countries.In 2022,we expanded our support to include a$2.5 million commitment in grant funding to help prevent the flow of trash and plastic pollution into the ocean a
217、nd promote resilience through the Ocean Conservancys International Coastal Cleanup(ICC)and Urban Ocean programs.American Express colleagues around the world also participated in efforts to clean up marine debris in 2022.Since 2018,approximately 24,000 pounds of debris have been collected by colleagu
218、es across eight countries including Australia,Italy,Japan,Malaysia,New Zealand,the Philippines,Spain,and the US.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I45P
219、romote Diversity,Equity,and InclusionVISIONOur vision is to support a diverse,equitable,and inclusive workforce,marketplace,and society.We see the diversity of people and experiences as fuel for the creativity and innovation that make us better as a team and ultimately help us deliver better results
220、.Our Blue Box Values of“We Respect People,”“We Embrace Diversity,”and“We Stand for Equity and Inclusion”bring our vision to life to back our colleagues,customers,and communities.PROMOTE DIVERSITY,EQUITY,AND INCLUSIONINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING
221、RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I47PROGRESS ON OUR PROMOTE DIVERSITY,EQUITY,AND INCLUSION GOALSSTRATEGIC OBJECTIVESGOALSSTATUSPROGRESSSUPPORT DIVERSE REPRESENTATION,EQUAL OPPORTUNITY,AND AN INCLUSIVE CULTURE AT ALL LEVELS OF THE COM
222、PANYMaintain 100%pay equity across genders globally and across races and ethnicities in the US Maintained 100%pay equity across genders globally and across races and ethnicities in the US for the third consecutive yearMEET THE NEEDS OF UNDERREPRESENTED BUSINESSES AND CONSUMERS AND DEVELOP MORE INCLU
223、SIVE MARKETING INITIATIVESDouble annual spending with underrepresented-owned suppliers in the US from a 2019 baseline to$750 million by the end of 2024,including increasing spending with Black-owned suppliers to at least$100 million annually Spent$758 million in 2022 with underrepresented-owned supp
224、liers in the US,including$60 million with Black-owned suppliersProvide access to capital and financial education to at least 250,000 underrepresented-owned small-and medium-sized businesses in the US from late 2020 through 2024 Supported over 400,000 underrepresented-owned small-and medium-sized bus
225、inesses from October 2020 through December 2022Develop more inclusive marketing initiatives,as well as design and build product experiences and programs that better meet the needs of underrepresented consumer and business customers Launched Digital Accessibility Policy for American Express National
226、Bank in 2022ADVANCE RACIAL EQUALITY AND SOCIAL JUSTICE IN OUR COMMUNITIESProvide$50 million in grants by the end of 2024 to nonprofits focused on addressing inequality and promoting social justice,including those led by members of underrepresented groups Provided$30.5 million in grants to nonprofits
227、 focused on addressing inequality and promoting social justice from October 2020 through December 2022ACHIEVEDEXCEEDEDIN PROGRESSIN PROGRESSIN PROGRESSINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO C
228、ORPORATE SUSTAINABILITY PROMOTE DE&I48SENIOR VICE PRESIDENTS&ABOVE340.5%WOMEN(GLOBAL)8.1%BLACK/AFRICAN AMERICAN(US)17.7%ASIAN(US)7.3%HISPANIC/LATINX(US)GLOBAL WORKFORCE HIGHLIGHTS52%OF OUR EXECUTIVE COMMITTEE ARE WOMEN OR FROM DIVERSE RACES AND ETHNIC BACKGROUNDS1 55%OF OUR US WORKFORCE ARE FROM DIV
229、ERSE RACES AND ETHNIC BACKGROUNDS254%OF OUR TOTAL GLOBAL WORKFORCE ARE WOMENWe continue to work to build an inclusive and diverse workplace that values every voice,rewards teamwork,celebrates different points of view,and reflects the diversity of the communities in which we operate.Global workforce
230、diversityWe work to create a culture built on supportive relationships and an inclusive workplace as reflected by our Blue Box Values.We regularly disclose representation data on our global workforce to provide transparency,including our EEO-1 data and other information featured in this report and o
231、ur annual Proxy statement.DIVERSITY REPRESENTATION AND EQUAL OPPORTUNITY1.Based on self-identified characteristics.2.Based on data for the 2022 US Employer Information Report(EEO-1)submission for Black/African American,Hispanic/Latino,Asian,Native American or Alaskan Native,Native Hawaiian or Pacifi
232、c Islander,and two or more races.3.As of year-end 2022;based on the US EEO-1 job categories.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I49Our full US Workforce
233、 Employer Information Report(EEO-1)data can be found in the Supporting Data section.Since 2016,American Express has been included in the Bloomberg Gender-Equality Index(GEI),The GEI highlights public companies committed to disclosing their efforts to support gender equality through policy developmen
234、t,representation,and transparency.BOARD OF DIRECTORS DEMOGRAPHICS4Gender Diversity71%29%10 MEN 4 WOMEN 4 BLACK/AFRICAN AMERICAN 1 HISPANIC/LATINX 9 WHITERacial/EthnicDiversity29%7%64%57%OF OUR BOARD MEMBERS ARE WOMEN OR FROM DIVERSE RACES AND ETHNIC BACKGROUNDS2022 US WORKFORCE DIVERSITY5Gender Dive
235、rsity42.3%57.7%MENWOMENASIAN BLACK/AFRICAN AMERICANHISPANIC/LATINX WHITE OTHERRacial/EthnicDiversity18.7%17.9%45.3%3.8%14.2%64.Based on self-identified characteristics.Data is following our May 2,2023 annual meeting.5.As of year-end 2022;based on the US EEO-1 job categories.Some percentages do not s
236、um due to rounding.6.US racially/ethnically diverse colleagues based on US EEO-1 categories including Black or African American,Hispanic or Latino,Asian,Native American,or Alaskan Native,Native Hawaiian or Pacific Islander,and two or more races.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CO
237、NFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I50Maintaining 100%pay equityWe regularly review our compensation practices to ensure colleagues in the same job,level,and location are compensated fairly regardless of ge
238、nder globally and regardless of race and ethnicity in the US.Since 2017,we have conducted annual pay equity reviews with independent experts.This analysis covers our entire global colleague base across genders globally and across races and ethnicities in the US,assessing pay on a statistical basis a
239、nd considering key factors that influence compensation,including but not limited to tenure,role,level,geography,and performance.In 2022for the third consecutive yearwe maintained 100%global pay“equity,”meaning no statistical differences in pay across all genders globally,as well as across all races
240、and ethnicities in the US,making all necessary and appropriate salary adjustments.Our pay equity achievement is supported by compensation policies,processes,and practices designed to pay colleagues in all roles and at all levels based on performance and other business-related criteria.Beginning in 2
241、021,we began disclosing our“raw median pay gap”for women globally and for racially/ethnically diverse colleagues in the US.This metric compares differences in raw median base pay,with no adjustments for factors such as role,level,tenure,performance,or geography.In 2022,the median pay for women globa
242、lly at American Express was 105.1%of the median pay for men.The median pay for racially/ethnically diverse colleagues in the US was 88.3%of that for white colleagues.7We believe our pay equity review provides a more accurate and comprehensive picture of our compensation practices overall because it
243、provides a more granular view that considers many important factors known to affect an individuals compensation.For this reason,we use pay equity as the standard we hold ourselves accountable to.We remain committed to maintaining 100%pay equity for colleagues across genders globally and across races
244、 and ethnicities in the US by continuing our annual pay equity review process.2022 HIRING,PROMOTIONS,AND RETENTION RATESWomen GloballyMen GloballyUS Asian8US Black/African American8US Hispanic or Latinx8US Other8,9US White8New Colleague Hires56%44%16%34%15%5%30%Colleague Promotions52%48%22%11%13%3%5
245、0%Colleague Retention84%85%85%61%82%77%88%Hiring,promotions,and retention Our focus is on promoting an inclusive and equitable culture for all colleagues.As part of our commitment to ongoing transparency,we provide detailed disclosures on hiring,promotion and talent retention rates,including across
246、genders globally and disaggregated data by race and ethnicity in the US.7.US racially/ethnically diverse colleagues based on US EEO-1 categories including Black or African American,Hispanic or Latino,Asian,Native American,or Alaskan Native,Native Hawaiian or Pacific Islander,and two or more races.8.
247、Race/ethnicity based on self-identified information.Less than 1%of new colleague hires did not disclose their race or ethnicity in 2022.9.Includes colleagues that self-identify as Native American or Alaskan Native,Native Hawaiian or Pacific Islander,or two or more races.In 2022for the third consecut
248、ive yearwe maintained 100%pay equity for colleagues across genders globally and across races and ethnicities in the US.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE
249、DE&I51Organizations we work withWe work with organizations and develop recruitment practices that support opportunities to recruit candidates with a broad range of backgrounds and experiences.As part of this,weve leveraged insights from our work with external organizations to help inform our skills-
250、based strategy,which places skills and competencies front and center throughout our talent processes.Altogether,weve established relationships with more than 30 organizations and signed more than 20 pledges around the globe to recruit talent,support our colleague base,and provide backing in the comm
251、unities where we live and work.American Express works with various organizations that seek to emphasize the value of skills,rather than just degrees,and to improve equity,diversity,and workplace culture,including OneTen,Business Roundtable(Multiple Pathways Initiative),and New York Jobs CEO Council.
252、Developing new talent through apprenticeships with Multiverse and Year UpIn 2022,we teamed up with Multiverse,a mission-driven organization that builds modern apprenticeship programs for people that have the skills and qualifications for a role,but who may not have a four-year degree.By working with
253、 Multiverse,American Express offers over 40 tuition-free,paid apprenticeships in the US.Apprentices join the company as a paid employee for 12-15 months and receive on-the-job learning and training.Our relationship with Multiverse complements and builds on our relationship with Year Up,an organizati
254、on we have worked with since 2007 to address the need for a strong entry-level talent pipeline and increase the representation of diverse candidates across the enterprise.In 2022,American Express hosted over 120 skills-based participants via apprenticeships or internships across the US.on the inaugu
255、ral American Opportunity Index for our leadership in career growth and advancement for colleagues without a college degree.#2American Express 2022 Summer InternsA milestone of meaningful work:Colleagues mark 45 years at American ExpressWe celebrate our colleagues around the world that have reached a
256、 true milestone in 2022:45 years with American Express.Through their dedicated tenure,they bring decades of powerful backing to our customers,communities,and to each other.John McHugh,a colleague on our Global Security Team in Salt Lake City,joined American Express in 1977.McHugh,who started right o
257、ut of college as an Investigative Assistant,credits his longevity with American Express to the many ways the companys culture has helped him to grow and to challenge himself.“American Express has allowed me to balance both my family and my work life.My father said if you enjoy what you do,youll neve
258、r have to work a day in your life.”INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I52Our Colleague NetworksBy bringing together people who share common experiences
259、,interests,and backgrounds,our Colleague Networks are an important part of creating a culture of inclusion and community at American Express.They also serve as an important source for feedbackhelping us learn more about the colleague experience and,in turn,guiding the resources,events,and backing we
260、 provide.Our first documented Colleague Network was formed in 1920 to bring colleagues across the company closer together through recreation,athletics,and study.Colleague Networks are voluntary and continue to evolve.We have 14 dedicated Colleague Networks with more than 120 chapters worldwide.These
261、 include:Asian Network at American Express(ANA)Black Engagement Network(BEN)Christian Network(SALT)Disability Awareness Network(DAN)Families at American Express Network Generations Network(NextGen)Hispanic Origin&Latin American Network(HOLA)Jewish Network(CHAI)Muslim Network(PEACE)PRIDE+Network Vete
262、rans Network(VET)Virtual Office Network Women in Technology Network(WIT)Womens Interest Network(WIN)These groups offer networking,growth opportunities,and the ability to get more involved within the company.They are also an important source of feedback,through which we learn more about our colleague
263、s experiences and subsequently tailor the resources and support we provide accordingly.SUPPORTING OUR COLLEAGUESIn order to foster a deeper sense of belonging and community across the company,we strive to listen to our colleagues across a variety of touchpoints,while simultaneously offering opportun
264、ities for learning and growth.CELEBRATING GENERATIONAL INCLUSION THROUGH NEXTGENIn 2022,the Millennial and Generations Colleague Networks combined forces to form NextGen,which aims to understand,support,and integrate different generations within the company by amplifying their unique needs,points of
265、 view,and expectations to further drive our culture of inclusion and belonging.NextGen is comprised of chapters globally and has a mission to strengthen generational inclusion by celebrating generational differences and similarities,fostering community and collaboration,and propelling personal and p
266、rofessional growth.During Intergenerational Month in September 2022,NextGen hosted its first-ever global panel with members and sponsors from across the globe to discuss generational characteristics,challenges,misconceptions,and the potential shifts in the future of our workforce.Colleague led initi
267、atives continued throughout the year,including fireside chats,personal and professional development sessions,and mentorship.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PRO
268、MOTE DE&I53Advancing disability inclusion American Express works to remove barriers by developing inclusive practices and fostering awareness with education and engagement so that all colleagues can contribute and succeed at work.The Disability Awareness Network(DAN),formed in 2004,has been instrume
269、ntal in driving our disability agenda and sustaining our culture of inclusion and belonging.In 2022,they introduced the DAN Global Advisory Committee(GAC),which liaises with DANs global sponsor,local executive sponsors,and local chapter leads to further encourage colleague engagement and learning.Fo
270、r example,in 2022,DAN hosted an Assistive Technologies Awareness session to highlight assistive technology features and additional software that is available for download.Beyond the important work of DAN,several other impactful company initiatives also focused on disability inclusion.In February 202
271、3,we launched our new Disability Inclusion eLearning series,a voluntary seriesdesigned in collaboration with colleaguesto build awareness and understanding of disabilities.The series featured modules with colleague stories,resources for continued learning,and a discussion guide to facilitate convers
272、ation.Through our partnership with Disability:IN and membership in the Inclusion Works community,we collaborate directly with disability inclusion experts.In 2022,we awarded a$500,000 grant over two years to Disability:IN to support workforce development for people with disabilities in the US,develo
273、p and pilot an Early Career Accelerator for young working professionals,and support advocacy for the disability community.We have also continued our membership in the Valuable 500 in the UK,which enlists companies to keep disability inclusion on the leadership agenda and make a commitment to action.
274、For more information on our accessibility initiatives,see the Increasing Accessibility section of this report.Best Place to Work for Disability Inclusion on the Disability Equality Index in 2022Recipient of Canadian Foundation for Physically Disabled Persons Corporate Award in 2022 INTRODUCTIONADVAN
275、CE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I54Backing service members and veteransWe launched the Amex Veterans Network(VET)in 2012 to support our colleagues who currently serv
276、e or have served in the military,have friends or family in the military,or just want to show their support for the military.Active in several geographies in 2022,the VET Network celebrated events like Memorial Day,National PTSD Day,Military Appreciation Month,Veterans Day,and Armed Forces Day.Our VE
277、T colleagues also hosted Operation Red,White,and Blue events in collaboration with our Reward Blue program at offices across the US,while also participating in community activations that support veterans and their families,such as Wreaths Across America.Additionally,American Express UK maintained th
278、e Silver Employer Recognition Scheme(ERS)award in 2022 from the UK Ministry of Defence recognizing our ongoing commitment to supporting veteran employees and the wider Armed Forces community.To celebrate the occasion,UK VET network colleagues attended the ERS Award Ceremony and toured the Honourable
279、 Artillery Company with blue light escort to a gun salute at the Tower of London.American Express also supports veterans in other ways throughout the year,including awarding grants to several US veteran-owned businesses with Backing Small grants,offering credit relief for eligible active-duty Card M
280、embers through the Servicemembers Civil Relief Act(SCRA)and the Military Lending Act(MLA),and partnering with the National Veterans Business Development Council(NVBDC)to support Veterans Business Enterprises(VBE)in our supply chain.For more information,see the Backing Economically Vulnerable Small B
281、usinesses section of this report and Supplier Diversity.Colleagues in our VET Network at Operation Red,White,and Blue event in NYC In early 2023,US VET colleagues attended a World War I memorial dedication for a sculpture project funded by the American Express Foundation.“The event was amazing.Saban
282、 Howard,the sculptor creating the World War I Memorial took our team through the design and production process.It was very powerful and moving.”DANIEL MCGRATH,SENIOR MANAGER AND MEMBER OF VET NETWORKColleagues and members of US World War I Centennial Commission at WWI Memorial Sculpture Colleagues i
283、n our UK VET Network accepting the Silver Employer Recognition Scheme(ERS)awardINTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I55American Express colleagues at Wom
284、en in Leadership EventBacking LGTBQ+colleagues We continue to back our LGBTQ+colleagues by offering inclusive benefits,including gender-neutral parental leave,and partnering with our PRIDE+Colleague Network to host events and open forums.We celebrate PRIDE month annually,and in June 2022,we celebrat
285、ed with the theme,“Live Beyond Labels:Proudly Backing All of You.”In 2023,we celebrated Sydney WorldPride in Australia by creating a special experience for select With You&Proud recipients.Fostering inclusion for colleaguesAmerican Express has a variety of global programs designed to promote inclusi
286、on in our workforce and celebrate our colleagues,examples of which are included below.Backing women colleagues and women-owned small businesses We created the Women in Leadership event to foster networking and inspiration among senior women in business,both at American Express and other companies,in
287、cluding our clients and partners.In 2022,we organized the event around the US Open in New York,with Anna Marrs,Group President,Global Commercial Services and Credit&Fraud Risk,and several other American Express female Executive Committee members serving as hosts.In 2023,we also celebrated small,wome
288、n-owned businesses on International Womens Day in 2023.Backing Black and African American colleagues and Black-Owned small businesses Our Black Engagement Network(BEN)hosted events for our colleagues across the US and Canada in 2022-2023.BEN works to provide an environment for colleagues to engage i
289、n meaningful dialogue,build relationships,and offer support.We also honored Black History Month in 2023 by highlighting Black-owned small businesses that received American Express-backed grants through our Backing Small grant programs.Backing Hispanic and Latinx colleagues Our global Hispanic and La
290、tin American Colleague Network(HOLA)celebrated Hispanic and Latinx Heritage Month by hosting global events focused on Proudly Backing Hispanix and Latinx Achievement.This included organizing the first Hispanic/Latinx Leadership Summit in New York in 2022.Backing Asian,Asian American,and Pacific Isla
291、nder colleagues and communities In recognition of Asian Pacific Heritage Month in 2023,we celebrated with global and local events,coordinated in partnership with our Asian Network at Amex(ANA)and organized around the theme,“Make Culture Shine:Proudly Backing All Asian Communities.”We also honored As
292、ian Pacific American Small Business Owners and Backing Small Grant Recipients.19 Years and counting of leading LGBTQ+benefits and practicesSince 2004,American Express has scored 100%on the Human Rights Campaign(HRC)Corporate Equality Index.In 2022,HRC named American Express to their list of Best Pla
293、ces to Work for LGBTQ+Equality.Sydney WorldPride With You&Proud INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I56We exceeded our initial objective of spending$1 b
294、illion toward our DE&I Action Plan in March 2022 and in August 2022 we announced a plan to spend an additional$3 billion toward DE&I initiatives,for an ambition to spend$4 billion in total from late 2020 through the end of 2025.The majority of additional spend will continue to be allocated to underr
295、epresented-owned suppliers.Supplier diversityAs part of our DE&I Action Plan,announced in October 2020,we set a goal to double our annual spend with under-represented-owned suppliers in the US from a 2019 baseline to$750 million by the end of 2024,including increasing spend with Black-owned supplier
296、s to at least$100 million annually.In 2022,we spent$758 million with underrepresented-owned suppliers,including$60 million with Black-owned suppliers.In 2022,our spend with underrepresented-owned suppliers in the US also included$477 million with US women-owned suppliers,$164 million with US Asian-o
297、wned suppliers,$149 million with US Hispanic-owned suppliers,$23 million with US LGBT-owned suppliers,$6 million with US veteran-owned suppliers,and$2 million with US disability-owned suppliers.10 SUPPORTING UNDERREPRESENTED-OWNED BUSINESSESIn 2022,we introduced more than 50 new underrepresented-own
298、ed suppliers to our program and began working with select suppliers to help track their own diverse supplier spend across their supply chains.To build a more diverse and inclusive supply chain,we consider at least one diverse vendor for each request for proposal.We track and measure our annual spend
299、 with certified business enterprises run by underrepresented owners and operators,including:Minority-Owned Business Enterprises(MBE)Black-Owned Businesses Women-Owned Business Enterprises(WBE)LGBT-Owned Business Enterprises(LGBTE)Veterans Business Enterprises(VBE)Service-Disabled Veterans Business E
300、nterprises(SDVBE)Disability-Owned Business Enterprises(DOBE)Small Business Enterprises/8(a)/HUBZone firmsAmerican Express Colleagues at Supplier Diversity Event238Underrepresented-owned Suppliers in 2022 SUPPLIER DIVERSITY BY THE NUMBERS$750M$758M2022 Actual2024 GoalUS Underrepresented-owned Annual
301、Spend10.Certain amounts of spend are included in multiple categories,such as a supplier that is both a women-owned supplier and veteran-owned supplier.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO C
302、ORPORATE SUSTAINABILITY PROMOTE DE&I57We continue to work with supplier diversity advocacy organizations to expand opportunities for diverse suppliers.In 2022,we began working with the Canadian Aboriginal and Minority Supplier Council(CAMSC)and OutBritain(UK).Supplier diversity organizations we work
303、 with include:US:Disability:IN Financial Services Roundtable for Supplier Diversity(FSRSD)National LGBT Chamber of Commerce(NGLCC)National Minority Supplier Development Council(NMSDC)National Veterans Business Development Council(NVBDC)US Black ChambersByBlack Womens Business Enterprise National Cou
304、ncil(WBENC)Globally:Canadian Aboriginal and Minority Supplier Council(CAMSC)Minority Supplier Development UK(MSDUK)OutBritain(UK)Supply Nation(Australia)WEConnect InternationalIssa Rae joins fellow small business owners for a content shootIncreasing transparency on Supplier Diversity with Corporate
305、ClientsAmerican Express recently launched an updated Supplier Diversity report in the work management platform,available for all Corporate Card program clients(enrollment required).The report,which identifies diverse suppliers included in US point-of-sale spend on American Express Corporate Program
306、products,now provides improved data accuracy and expanded merchant network coverage.We have also standardized and simplified our supplier diversity categories and added additional sub-categories and certification details.Reconciliation Action Plan in Australia Our Reconciliation Action Plan in Austr
307、alia is another example of our focus on responsible procurement.This action plan not only reflects,celebrates,and supports the role that Aboriginal and Torres Strait Islander people play in the country,it also communicates our desire to work with suppliers who share the same values related to suppli
308、er diversity,ethical sourcing,operating responsibly(including environmental sustainability),human rights,gender equality,and ending modern slavery.Learn more in our Australia Reconciliation Action Plan.Team Epiphany,an American Express underrepresented-owned supplierINTRODUCTIONADVANCE CLIMATE SOLUT
309、IONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I58Connecting underrepresented-owned business to capital and supportWe set a goal to provide at least 250,000 underrepresented-owned small-and medium
310、-sized US businesses access to capital and financial education from late 2020 through 2024.In 2022,we exceeded that goaltwo years earlywith support for over 400,000 underrepresented-owned businesses by delivering educational resources,mentorship,marketing support,access to capital,and more.Programs
311、that contributed to our progress include continuing to provide access to Business Class,our Contract Connections program,ByBlack,and ChallengeHER.Now,we have increased the goal to support 750,000 underrepresented-owned businesses with funding and resources from late 2020 through 2025.Continuing Busi
312、ness Class and expanding Contract ConnectionsWe continue to provide small business owners with access to Business Class,a free platform that builds a nationwide network of support by offering small business owners tailored educational resources,mentorship,and opportunities to learn from industry exp
313、erts.In July 2022,over 5,000 small business owners from across the US came together for the 10th annual Business Class Live event,a complimentary program celebrating the resiliency of small businesses and the continued strength of New York City.Participants engaged in interactive panels and workshop
314、s and discussed important topics,including cashflow management,marketing strategies,and wellness in the workplace.We also continue to expand our Contract Connections matchmaking program,in partnership with National 8A,which connects small business suppliers to large corporate and government buyers a
315、nd enabled over 1,000 one-on-one sessions in 2022.We also maintained our support of Minority-and Women-Owned Business Enterprises(MWBEs)as part of our capital markets funding and share repurchase programs.In 2022,we engaged six MWBEs for underwriting and share repurchases.2025 New Goal250,000409,492
316、2022 Actual2024 GoalNew 2025 goal to support underrepresented-owned small-and medium-sized US businessesEXCEEDED750,000IN PROGRESSContinued expansion of ByBlack with the US Black Chambers,Inc.American Express and the US Black Chambers,Inc.worked together to expand the ByBlack business directory and
317、the first national certification program exclusively for Black-owned businesses.This no-cost digital platform unlocks more ways to reach new customers and secure contracts for Black-owned businesses across the US.ByBlack makes it easier for customers to locate Black-owned businesses and learn more a
318、bout their products and services.By providing certification,it allows participating companies to stand out and unlock opportunities to help secure contracts with large potential buyers.Enhancing opportunities for women-owned businessesIn 2013,American Express,along with Women Impacting Public Policy
319、 and the US Small Business Administration,launched ChallengeHER to help boost the prospects of women entrepreneurs to gain government contracts.The program continues to offer free training webinars,workshops,mentoring,and direct access to government buyers and local partner resources.ChallengeHER ha
320、s hosted over 200 webinars and facilitated over 5,220 meetings between women-owned small businesses and government officials from 2013 through the end of 2022.In 2022,more than 1,475 attendees participated in ChallengeHER webinars.INTRODUCTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERN
321、ANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I59Extending our reach through community investment In 2021,American Express committed to provide$40 million to Accion Opportunity Fund,a nonprofit community development financial insti
322、tution and small business lender,to expand access to loans for historically underfunded small businesses in the United States,including those owned by women and underrepresented groups.As of December 2022,American Express funded$30 million of the committment and in 2022 alone,Accion Opportunity Fund
323、 deployed over$16 million of capital to approximately 1,180 small-and medium-sized businesses in the US.See our Backing Small Grants section of this report to see how have supported economically vulnerable small business owners.Increasing accessibilityDigital accessibilityProviding inclusive digital
324、 experiences is part of our customer centric ethos.Our Digital Accessibility Policy outlines requirements to provide digitally accessible experiences for our public-facing US-based web and mobile experiences,including to individuals with auditory,cognitive,physical,neurological,speech,and visual dis
325、abilities.To further support this policy,we established internal technology standards for public-facing digital content and experiences that were designed in accordance with the applicable portions of the WC3s Web Content Accessibility Guidelines version 2.1(WCAG)standard that aims to help reduce ba
326、rriers for people with disabilities.Global Inclusive Marketing FrameworkWe developed the Global Inclusive Marketing Framework to provide marketers with resources to help support our inclusive marketing initiatives.In particular,the Framework focuses on individuals seeing themselves reflected in the
327、American Express brand and knowing that we understand,respect,and back them.In addition to the Framework,we:Joined the Alliance For Inclusive and Multicultural Marketing in 2021 Participated in the Digital Advertising Alliance(DAA)self-regulatory program and adhere to the DAA principles for Online B
328、ehavioral Advertising,which allows customers to opt-out of targeted advertising from American Express on websites and also opt to not receive marketing communications.Learn more about our Disability Inclusion efforts for our colleagues in Advancing Disability Inclusion section of this report.INTRODU
329、CTIONADVANCE CLIMATE SOLUTIONSBUILD FINANCIAL CONFIDENCEGOVERNANCE&OPERATING RESPONSIBLYBACKING OUR COLLEAGUESSUPPORTING DATAOUR APPROACH TO CORPORATE SUSTAINABILITY PROMOTE DE&I60Backing Equal FuturesWe set a goal to provide$50 million in grants focused on addressing inequality and promoting social
330、 justice from late 2020 through 2024 and have provided over$30.5 million in grants from October 2020 through December 2022.Through our Backing Equal Futures grant priority,we support projects and programs that provide skills and pathways to prepare youth for opportunity and long-term success and the
331、 future of work.Notable grant recipients include the International Rescue Committee,YMCA of the USA,and the US Fund for UNICEF.Advancing economic opportunity in underrepresented communitiesIn October 2022,we announced a$2 million pledge from the American Express Foundation to United Negro College Fu
332、nd(UNCF)to help advance opportunities for students in underrepresented communities.From 2023-2025,UNCF will use the funding to award 300 Building Better Futures grants of$5,000 each to students in their senior year at historically Black colleges and universities(HBCUs).These grants will support stud
333、ents as they look to transition into the next phase of their careers after graduation.Funding also supports UNCFs existing K-12 Initiative,which promotes college readiness by educating and empowering parents,community leaders and students across the nation.These efforts are part of the many ways American Express is delivering on its priorities to promote diversity,equity,and inclusion,as well as b