《27.人才发展论坛-Mark Dorsett-如何运用变革管理取得项目成功?(44页).pdf》由会员分享,可在线阅读,更多相关《27.人才发展论坛-Mark Dorsett-如何运用变革管理取得项目成功?(44页).pdf(44页珍藏版)》请在三个皮匠报告上搜索。
1、WHAT IS YOUR FINISH LINE?WHEN IS A PROJECT SUCCESSFUL?项目的重点是什么?项目的重点是什么?如何运用变革管理让项目取得成功?如何运用变革管理让项目取得成功?Mark DorsettEVP,Global BusinessL October 201927 OCTOBER 2019What is your finish line?项目的终点是项目的终点是什么什么?what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?
2、What is a project successful?33327 OCTOBER 2019what is your finish line?What is a project successful?27 OCTOBER 2019Typical project典型的项目典型的项目what is your finish line?What is a project successful?InitiatePlanDesignDevelopDeployKick offGeneralProjectLifecycleMajor events“Go Live”Most of our Projects大多
3、数的项目大多数的项目27 OCTOBER 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?What is your finish line?项目的终点是什么?ResultsOutcomesSustainmentRealizationBenefits*RequirementsOutputsSpecificationsInstallationSolutionPotential vs Kineti
4、c from Physics物理的势能物理的势能 vs vs 动能动能 Potential Energy:physics,potential energy is the energy possessed by an object because of its position relative to other objects,stresses within itself,its electric charge,or other factors Wikipedia 势能:从物理意义上来说,势能表示了物体在特定位置上所储存的能量,描述了做功能力的大小。在适当的情况下,势能可以转化为诸如动能、内能
5、等其他能量。Kinetic Energy:In physics,the kinetic energy of an object is the energy that it possesses due to its motion Wikipedia 动能:从物理上来说,物体的动能是因其移动而具有。what is your finish line?What is a project successful?27 OCTOBER 2019Potential VS Kinetic势能 VS 动能827 October 2019what is your finish line?What is a proj
6、ect successful?Adding Value Realization and Change Management加入加入价值实现价值实现和和变革管理变革管理Business ValueRealization实现商业价值ChangeManagement变革管理927 October 2019what is your finish line?What is a project successful?Essentials of Change Management变革管理的要点变革管理的要点27 OCTOBER 2019what is your finish line?What is a p
7、roject successful?How to Apply the Prosci ADKAR ModelFive Tenets of ChangeProsciMethodologyOverviewPhase 1:Preparing for ChangePhase 2:Managing ChangePhase 3:Reinforcing ChangeUnderstand the Why,What and How of Change Management了解为了解为什么什么、是什么是什么、如何做变革管理、如何做变革管理27 OCTOBER 2019what is your finish line
8、?What is a project successful?Prosci 3-Phase Process Prosci 变革管理的三阶段流程变革管理的三阶段流程31 OCTOBER 201911what is your finish line?What is a project successful?Phase 3:Reinforcing ChangePhase 2:Managing ChangePhase 1:Preparing for ChangeChange Management Strategy变革管理策略Readiness Assessments评估准备程度Integration i
9、nto Project Plan与项目计划整合Communications Plan沟通计划Sponsor Roadmap发起人路线图Coaching Plan辅导计划Training Plan培训计划Resistance Mgmt Plan阻力管理计划Adoption,Usage Measurement采纳和使用评估Sustainmen维持Lessons learned经验教训Prepare CM Team and Identify Sponsors准备变革管理团队和确认发起人StrategyPlansSustainment27 October 2019what is your finish
10、 line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?Alignment of Works Streams 一致化工作流程一致化工作流程12InitiatePlanDesignDevelopDeployKick OffGo LivePhase 3:Reinforcing ChangePhase 2:Managing ChangePhase 1:Preparing for ChangeStrategy/策略Communications Plan
11、沟通计划Sustainment/维持Sponsor Roadmap发起人路线图Coaching Plan辅导计划Training Plan培训计划Resistance Management Plan阻力管理计划ADKAR27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?Greatest Contributor to Success:#4成功的最大贡献者成功的最大贡献者#4
12、13#1 Sponsorship/发起人#5 Employee Engagement/员工参与#6 Communication/沟通#7 Middle Management Engagement/中层主管参与#2 Change Management Approach/变革管理方法#3 Change Management Resources/变革管理资源#4 Integrating with PM/与项目管理整合与项目管理整合The Goal:Employee adoption and usage目标:员工采纳和使用Top Contributors to Success Relationship
13、 to Adoption and UsageCopyright 2016 Prosci Inc.Best Practices in Change Management 2016 Edition27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?HOW TO INTEGRATE CM AND PM如何整合变革管理与项目管理如何整合变革管理与项目管理14DefiningThe
14、Elements of Successful Change定义成功变革的要素Integrating Change Management and Project Management整合变革管理与项目管理Understanding the Five Keys to Effective Integration理解有效整合的五个关键27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successfu
15、l?HOW TO INTEGRATE CM AND PM如何整合变革管理与项目管理如何整合变革管理与项目管理27 OCTOBER 2019what is your finish line?What is a project successful?Current当前状态Transition过渡状态Future未来状态CCCCCCCCCCCCCCCCCCCCCCCCCTTTTTTTTTTTTTTTTTTTTTTTTTFFFFFFFFFFFFFFFFFFFFFFFFFMade Up of Individual Changes由个人的变革组成Organizational Change组织的变革27 O
16、ctober 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?*Daryl ConnerCurrentState当前状态TransitionState过渡状态FutureState未来状态Technical Side/技术层面技术层面People Side/人员层面人员层面Results/结果Outcomes/成果Success/成功Installation*安装*Realization*实
17、现*Design/设计Deliver/交付Develop/开发Embrace/拥抱Use/使用Adopt/采纳Successful Change Requires Both the Technical and People SidesSuccessful Change Requires Both the Technical and People Sides成功的变革同时需要技术与人员的变革成功的变革同时需要技术与人员的变革27 October 2019what is your finish line?What is a project successful?CurrentstateTransi
18、tionstateFuturestateProject ManagementChange ManagementProcess/流程:Initiation/启动Planning/规划Executing/执行Monitoring/controlling 监控Closing/结案Tools/工具:Statement of work/工作说明书Project charter/项目范围Business case/业务案例Work breakdown structure/WBSBudget estimations/预算预估Resource allocation/资源配置Schedule/时程Trackin
19、g/追踪Process/流程:Organizational/组织:Preparing for changeManaging changeReinforcing changeIndividual/个人:ADKARTools/工具:Individual change model/个人变革模型Readiness assessment/评估准备程度Communication plans/沟通计划Sponsor roadmaps/发起人路线图Coaching plans/辅导计划Training plans/培训计划Resistance management/阻力管理Reinforcement/巩固成果
20、Focus:Technical side of moving from current state to future stateFocus:People side of moving from current state to future statewhat is your finish line?What is a project successful?Successful Change Requires Both the Technical and People SidesSuccessful Change Requires Both the Technical and People
21、Sides成功的变革同时需要技术与人员的变革成功的变革同时需要技术与人员的变革27 OCTOBER 201927 October 2019what is your finish line?What is a project successful?Definition Comparison 定义上的差异定义上的差异Project Management项目管理is the discipline of initiating,planning,executing,controlling,and closing the work of a team to achieve specific goals a
22、nd meet success criteria.是一个团队为启动、规划、执行、控制和结案来实现特定的目标和满足成功要件的工作的专业。Change Management 变革管理is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome.是一个结构化的方法和一套工具用来领导人员方面的变革来达成期望的成果的应用。27 OCTOBER 2019what is your finish line?What is
23、 a project successful?27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?Successful projects require all three corners of the Prosci PCT Model成功的项目需要同时具备成功的项目需要同时具备 Prosci PCT模型的三个角模型的三个角Prosci PCT Model27 October
24、 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?What Are We Trying to Achieve?我们尝试达到的目标我们尝试达到的目标?Organizational Benefits组织的利益Project Objectives项目的目标Revenue/营收Costs/成本Profits/获利Efficiencies/效率Compliance/合规Safety/安全Process
25、 Excellence/卓越的流程Customer Satisfaction/客户满意Metrics and measurements of specific improvements/特定改善的指标和评估What the project is trying to deliver/项目所要交付的成果How the organization will be different after the change is implemented/变革实施后组织有什么不同27 October 2019what is your finish line?What is a project successfu
26、l?27 OCTOBER 2019what is your finish line?What is a project successful?Prosci ADKAR ModelProsci ADKAR ModelProsci ADKARProsci ADKAR模型27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?HOW TO INTEGRATE CM AND PM如何整
27、合变革管理与项目管理如何整合变革管理与项目管理27 OCTOBER 2019what is your finish line?What is a project successful?Project Management and Change Management are complementary disciplines with a common objective项目管理与变革管理是两个有共同目标的互补的专业27 OCTOBER 2019what is your finish line?What is a project successful?*Daryl ConnerCurrentSt
28、ate当前状态TransitionState过渡状态FutureState未来状态Technical Side/技术层面技术层面People Side/人员层面人员层面Results/结果Outcomes/成果Success/成功Installation*安装*Realization*实现*Design/设计Deliver/交付Develop/开发Embrace/拥抱Use/使用Adopt/采纳FoundationFoundation of Integrationof Integration整合的根基整合的根基27 October 2019what is your finish line?Wh
29、at is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?Lets Walk Through This Together 让我们一起走过让我们一起走过12InitiatePlanDesignDevelopDeployKick OffGo LivePhase 3:Reinforcing ChangePhase 2:Managing ChangePhase 1:Preparing for ChangeStrategy/策略Communications Plan沟通计
30、划Sustainment/维持Sponsor Roadmap发起人路线图Coaching Plan辅导计划Training Plan培训计划Resistance Management Plan阻力管理计划ADKARThe Work Streams Are What We Can Integrate into the Project Plan工作流就是我们能够整合到项目计划中的内容27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?
31、What is a project successful?Ability at Go Live ExerciseAbility at Go Live Exercise上线能力演练InitiatePlanDesignDevelopDeployKick OffGo Live1.Begin with key project events从项目关键活动开始ADKAR2.Lay in the individual milestones放入个人里程碑Phase 3:Reinforcing ChangePhase 2:Managing ChangePhase 1:Preparing for ChangeSt
32、rategyPlansSustainment4.Align organizational deliverables to drive individual milestones/调整组织的产出来驱动个人里程碑3.Consider differences in impacted groups/考量受影响群体的差考量受影响群体的差异异27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project success
33、ful?How Can We Integrate Change Management into a Project要如何整合变革管理到项目计划内要如何整合变革管理到项目计划内Project ManagementDesign,Develop and Deliver Solution Effectively有效的设计、开发和交付解决方案Change ManagementSolution is Embraced,Adopted and Used Proficiently拥抱、采纳和熟练的使用解决方案People人员Processes流程Tools工具27 October 2019what is yo
34、ur finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?Integrating CM&PM整合变革管理与项目管理整合变革管理与项目管理Project ManagementDesign,Develop and Deliver Solution Effectively有效的设计、开发和交付解决方案Change ManagementSolution is Embraced,Adopted and Used Proficiently拥
35、抱、采纳和熟练的使用解决方案People人员Processes流程Tools工具DidDidntAnd it mattered:这很重要:“Good”or“Excellent”CM良好和优异的变革管理71%Integrated CM&PM整合变革管理和项目管理DidDidnt?27 OCTOBER 2019what is your finish line?What is a project successful?Integrating CM&PM整合变革管理与项目管理整合变革管理与项目管理PMCMPMCMPMCMProcess Dimension流程维度Integrate Plans整合计划A
36、lign Timelines对齐时间轴Sequence Tasks工作排序Add Deliverables加入产出20172018JFM AMJJASONDJFM AMJJASONDInitiatePlanDesignDevelopDeployP2 Managing ChangeP3 Reinforcing ChangeP1 Preparing for Change27 OCTOBER 2019what is your finish line?What is a project successful?Change Management Activities Project Management
37、 Activities Initiate ProjectScope ProjectConduct readiness assessments and impact analysisIdentify and begin building sponsor coalitionSelect and prepare change management teamPlan ProjectIdentify and address anticipated resistanceCommunicate why change is happening(sponsors)Establish objectivesDocu
38、ment approachDefine team and budget requirementsDevelop SolutionIdentify training requirements and develop trainingEvaluate alternativesArchitect solutionContinue communications,sponsorship and coaching activitiesDesign SolutionPrepare and equip managers and supervisorsLaunch group and coaching sess
39、ionsReinforce key messages(sponsors)Continue communications and sponsorship activitiesBenchmark and gather dataGenerate ideas and select conceptsModel solutionsDocument requirementsContinue communications and sponsorship activities27 October 2019what is your finish line?What is a project successful?
40、27 OCTOBER 2019what is your finish line?What is a project successful?HOW TO INTEGRATE CM AND PM如何整合变革管理与项目管理如何整合变革管理与项目管理27 OCTOBER 2019what is your finish line?What is a project successful?Prerequisites to Integration 整合的门槛需求整合的门槛需求Both teams are focused on results and outcomes两个团队都专注在结果与产出There is
41、 a structured approach to change management有一个变革管理结构化方法27 October 2019what is your finish line?What is a project successful?27 OCTOBER 2019what is your finish line?What is a project successful?5 Keys to Effective Integration5 个有效整合的关键个有效整合的关键获得项目团队的认同和支持高层领导的支持范围、时间点和优先顺序如何整合的方向明确的角色定义27 OCTOBER 201
42、9what is your finish line?What is a project successful?by connecting to what the project team cares aboutMake Change Management meaningful and realSupport and Buy-In from Project Teams取得项目团队的支持1依靠关联到项目团队所关心的事情,让变革管理真实且有意义。27 OCTOBER 2019what is your finish line?What is a project successful?48%62%70%
43、81%0%100%PoorFairGoodExcellent14%32%52%71%0%100%PoorFairGoodExcellent15%42%76%94%0%100%PoorFairGoodExcellent0%100%PoorFairGoodExcellent Improve project results and outcomes 改善项目结果和产出 Drive benefit realization and financial return 驱动利益实现和财务回报 Minimize risks/最小化风险 Reduce“re”costs 降低“重做”成本Met or exceed
44、ed objectives达成或超越目标On schedule按时完成On budget在预算内完成Change Management EffectivenessSupport and Buy-In from Project Teams获得项目团队的支持获得项目团队的支持127 OCTOBER 2019what is your finish line?What is a project successful?Prosci PCT ModelCommunicate directly with employees.与员工直接沟通Participate actively and visibly th
45、roughout the project.在整个项目过程中积极可见Build a coalition of sponsorship with peers and managers.建立同侪和管理者之间的发起人联盟2Support From Leadership高层领导的支持高层领导的支持27 OCTOBER 2019what is your finish line?What is a project successful?Support From Leadership高层领导的支持高层领导的支持227 OCTOBER 2019what is your finish line?What is a
46、 project successful?Proactive(not fire fighting)主动(不是救火队)(不是救火队)“Adoption and usage”from the beginning从开始就采纳和使用64%56%49%37%that met or exceeded objectives%达成或超越目标0%Scope,Timing,and Prioritization范围、时间点及优先顺序范围、时间点及优先顺序327 OCTOBER 2019what is your finish line?What is a project successful?Project Manag
47、ementDesign,Develop and Deliver Solution Effectively有效的设计、开发和交付解决方案Change ManagementSolution is Embraced,Adopted and Used Proficiently拥抱、采纳和熟练的使用解决方案People人员Processes流程Tools工具Direction on How to Integrate整合的方向及方法整合的方向及方法427 OCTOBER 2019what is your finish line?What is a project successful?Execs&Seni
48、or LeadersFront-Line Middle Managers&SupervisorsChange resource/teamProject TeamProjectSMEs and supportStructure Enable架构赋能Integrate Focus专注在整合Expertise Experience专家经验Organization Structure组织架构Change Structure/变革架构Role Definition and Clarity 明确的角色定义明确的角色定义527 OCTOBER 2019what is your finish line?Wha
49、t is a project successful?HOW TO INTEGRATE CM AND PM如何整合变革管理与项目管理如何整合变革管理与项目管理42what is your finish line?What is a project successful?PMCMIntegrating Change Management&Project ManagementDefining Change Management within the context of your projectCost Benefit AnalysisDelivering Project Results(DPR)Workshop27 OCTOBER 201927 OCTOBER 2019what is your finish line?What is a project successful?