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1、跨文化项目管理中的倾听艺术LISTENING SKILLS FOR CROSS-CULTURE PROJECT MANAGEMENTWang Yixin27 10 2019如何使用静心倾听来进行跨文化沟通Mindful listening in cross-culture projectOpener:开场白31 OCTOBER 2019跨文化项目管理中的倾听艺术2Time:Year 2008Location:Saudi ArabiaMain Person 1:Jack,American Construction ManagerMain Person 2:Manager Li,Chinese C
2、ontractorOne Case of Cross-Culture Barriers in International Project跨文化国际项目沟通障碍案例1Detail Drawings for Buried Electrical Conduits31 OCTOBER 2019跨文化项目管理中的倾听艺术3https:/ 内容31 OCTOBER 20194What it is Why it MattersHow it worksMindful Listening 跨文化项目管理中的倾听艺术Contents 1 内容131 OCTOBER 20195What it is Why it M
3、attersHow it worksMindful Listening 跨文化项目管理中的倾听艺术Communication Mode沟通模式31 OCTOBER 20196Meaning Ideas FeelingsFilters Culture,Values,Believes Personality,HabitsLanguage Verbal Non-VerbalMeaning Ideas FeelingsFilters Culture,Values,Believes Personality,HabitsLanguage Verbal Non-VerbalSpeakerListener跨文
4、化项目管理中的倾听艺术One Case for Listening on International Project 跨文化国际项目沟通障碍案例231 OCTOBER 20197https:/ of Listening 倾听定义31 OCTOBER 20198“Listening is the process of receiving,constructing meaning from,and responding to a spoken and/or non-verbal message.”(International Reading Association)跨文化项目管理中的倾听艺术Pos
5、itions of Listening倾听立场31 OCTOBER 20199Active to PassiveActive ListeningPassive ListeningCritical to EmpathicCritical ListeningEmpathic ListeningReductive to ExpansiveReductive listeningExpansive ListeningJulian Treasure How to be Heard Secrets for Powerful Speaking and Listening 2017 published by M
6、ango Publishing Group,a division of Mango Media Inc.跨文化项目管理中的倾听艺术Listening Filters 倾听障碍31 OCTOBER 201910PhysicalFeelingThinking跨文化项目管理中的倾听艺术Distraction 分心31 OCTOBER 20300400500600700wpmSpeed of Listening and ProcessingProcessingListeninghttps:/ 修心31 OCTOBER 201912https:/www.mindful.org/st
7、yle-meditation-best/跨文化项目管理中的倾听艺术Mindful Listening 静心倾听31 OCTOBER 201913https:/www.happinessacademy.eu/blog-en/why-and-how-is-mindful-listening-enhancing-love-and-happiness-in-our-everyday-lives跨文化项目管理中的倾听艺术31 OCTOBER 201914“You Cannot Truly Listen to Anyone and Do Anything Else At the Same Time”-M.
8、Scott Peck M.Scott Peck,The Road Less Traveled:A New Psychology of Love,Traditional Values and Spiritual Growth跨文化项目管理中的倾听艺术Normal Listening常规倾听31 OCTOBER 201915Overload of informationToo much distraction跨文化项目管理中的倾听艺术Cross Culture跨文化31 OCTOBER 201916https:/ Barriers 跨文化沟通障碍31 OCTOBER 201917Ideas/fee
9、lingslanguageculturevalueLanguageNon-Verbal LanguageUnfortunately,we are not aware of it.跨文化项目管理中的倾听艺术Mindful listening in Cross-Culture Project跨文化国际项目的静心倾听31 OCTOBER 201918Cross-CultureProject ManagementMindful Listening跨文化项目管理中的倾听艺术Contents 2内容231 OCTOBER 201919What it is Why it MattersHow it work
10、sMindful Listening 跨文化项目管理中的倾听艺术31 OCTOBER 20192013.30%8%23%55%Time Allocation 时间分配readin gwritingspeakinglisteninghttps:/www.listen.org/Listening-Facts跨文化项目管理中的倾听艺术31 OCTOBER 2080100120Category 1Understanding and Retaining理解和记忆0 m10 m48 hhttps:/ OCTOBER 20192225%75%Time Allocation 时间分配Me
11、ntal CapacitySomething Elsehttps:/ poor listening brings to us 常规倾听的后果31 OCTOBER 20192370%-80%Poor Communication Project Failure Goldstein,M.(2013)Mindful Listening.Paper presented at PMI Global Congress 2013-North America,New Orleans,LA.Newtown Square,PA:Project Management Institute Poor listening跨
12、文化项目管理中的倾听艺术Benefits from Mindful Listening静心倾听的好处31 OCTOBER 201924TrustRelationshipTeam Building跨文化项目管理中的倾听艺术Contents 3内容331 OCTOBER 201925What it is Why it MattersHow it worksMindful Listening 跨文化项目管理中的倾听艺术Communication in Cross-Culture Project 跨文化国际项目中的沟通问题31 OCTOBER 201926YesYes跨文化项目管理中的倾听艺术Rais
13、e Awareness of Cross-Culture树立跨文化差异意识31 OCTOBER 201927AwareAcknowledgeAcceptAdapthttps:/ Listening Preparation 静心倾听前的准备31 OCTOBER 201928“Listening is act of Love”Clear our mindCalm downCompassion http:/www.24oranges.nl/2009/08/26/dutch-tap-water-will-be-chlorinated/Julian Treasure How to be Heard Se
14、crets for Powerful Speaking and Listening 2017 published by Mango Publishing Group,a division of Mango Media Inc.跨文化项目管理中的倾听艺术Mindful Listening 静心倾听31 OCTOBER 201929“I like to listen,I have learned a great deal from listening carefully,Most people never listen”-Ernest HemingwayJulian Treasure How to
15、 be Heard Secrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group,a division of Mango Media Inc.跨文化项目管理中的倾听艺术Mindful Listening 静心倾听31 OCTOBER 201930Verbal languageNon-Verbal languageHearingExpectationValueInterestbelieveFilteringKnowledgeValues/believespersonalityExperie
16、nceAttitudeLanguage abilityInterpretingClarifyingConnectingSaying RespondingListening Stages跨文化项目管理中的倾听艺术Mindful Listening静心倾听31 OCTOBER 201931Aware of Culture DifferenceAware of body language Aware of language跨文化项目管理中的倾听艺术Tips for mindful Listening静心倾听要注意的:31 OCTOBER 201932“We listen with our ears,
17、with our eyes,and with our heart!”Be curious Be patient Be presentJulian Treasure How to be Heard Secrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group,a division of Mango Media Inc.跨文化项目管理中的倾听艺术31 OCTOBER 201933Thank You For Your Mindful Listening!谢谢您的倾听!跨文化项目管理中的倾听艺术
18、邮箱:31 OCTOBER 201934Reference:Julian Treasure How to be Heard Secrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group,a division of Mango Media Inc.Goldstein,M.(2013)Mindful Listening.Paper presented at PMI Global Congress 2013-North America,New Orleans,LA.Newtown Square,PA:Project Management Institute https:/ Ripening:Rumi on the Hearts JourneyM.Scott Peck,The Road Less Traveled:A New Psychology of Love,Traditional Values and Spiritual Growthhttps:/