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1、State of the Industry:Part Five|Insights to Empower Positive Change|1REPORT2020 PART 5 OF 5 Insights to Empower Positive ChangeTRENDS State of the Industry:Part Five|Insights to Empower Positive Change|2INTRODUCTIONAs the worlds largest global background screening organization,it is our responsibili
2、ty to share our expertise and deliver the insights you need to optimize your screening program.Thats why we put together our 2020 Trends Report.This installment is the fifth in a five-part series that breaks the industrys leading trends into categories,including State of the Industry,U.S.Insights,Gl
3、obal Insights by Region,Industry Insights and Insights to Empower Positive Change.To develop this report,we surveyed our customers to best identify their screening preferences and behaviors.By cross-referencing these responses with aggregate data from our 71 million 2019 global searches,we were able
4、 to identify trends and insights from the past year driving the background screening industry.While next years data will undoubtedly look different as a result of the global health crisis,the trends we identified from the 2019 searches still tell an important story about where the industry is headed
5、 as it relates to analytics,risk,contingent labor and drug screening.We hope the industry trends contained in our 2020 Trends Report add value to you and provide the insights you need to shape your screening program now and in the future.State of the Industry:Part Five|Insights to Empower Positive C
6、hange|3Top 10 InsightsSpeed is Customers Highest PriorityEveryone is Talking About MarijuanaCandidate Experience is Increasingly ImportantEvolved Screening for the Gig EconomyNon-Value-Added Work Related to Decisionals Can Be ReducedTechnology is Accelerating the Pace of ChangeInternational Searches
7、 Continue to GrowThe Impact of COVID-19 on ScreeningCustomers are Optimizing Screening Packages by Role Sensitivity What Does a Post-COVID World Look LikeState of the Industry:Part Five|Insights to Empower Positive Change|4WHAT YOU CAN DOInsight#1:The Need for SpeedEUROPE TURNAROUND TIME
8、BY COUNTRYSURVEY SAYSSPEED is the top priority for background screening followed by RISK and COST.2019 First Advantage SurveyWHAT YOU CAN DOPackage OptimizationAssess balance of speed,risk and cost.Streamline ProcessesEliminate redundant/unnecessary steps,bottlenecks and wait time.Monitor Performanc
9、eMeasure at case level and look at overall process(ex.90th percentile).Top-Third Turnaround Time-FastestMiddle-Third Turnaround TimeBottom-Third Turnaround Time-Slowest19%Reduction in turnaround time for Europe-Middle East-Africa from 2018 to 2019Driven by increased automation and streamlined proces
10、sesFASTESTSlovakiaBosniaSloveniaEstoniaNetherlandsSLOWESTCroatiaIcelandUkraineAustriaDenmarkState of the Industry:Part Five|Insights to Empower Positive Change|5WHAT YOU CAN DOWHAT YOU CAN DOInsight#2:Its All About The Candidate ExperienceCustomers are increasingly focused on providing the fastest,e
11、asiest experience for candidates.Utilize Profile AdvantageLeverage mobile-optimized candidate experience.Create Candidate Tip SheetsProvide guidance up front to reduce missing information and set expectations.Industry BenchmarkingCompare performance to peers to identify opportunities for improvement
12、.Drive Down Order-to-contact improves time to hire and candidate experience.Missing Information typically results in 2x longer turnaround times.Clients moving from Direct Advantage to Profile Advantage benefit from a 1 day faster turnaround time,on average.Self-service status and use of Profile Adva
13、ntage reduce Order-to-Contact.CANDIDATE TIP SHEETS HELP SET EXPECTATIONSPROFILE ADVANTAGE ADOPTIONINCREASING FOCUS ON ORDER-TO-CONTACTState of the Industry:Part Five|Insights to Empower Positive Change|6WHAT YOU CAN DOInsight#3:Ensure Discrepancy Review is Value AddedWHAT YOU CAN DO Employment Dates
14、 Education Dates Mitigation Documentation SSN VerificationFIND THE DRIVERS CONNECT SEARCH RESULTS TO ORDERSREVIEW THE RESULTS,ASK QUESTIONSCONSIDERRE-EVALUATING TOP NON-CRIMINAL RESULTSCustomers are posing a question to themselves:“Would we deny employment based on these results?”When the answer is
15、no,they are adjusting matrices to pass.TOP EDUCATION DECISIONAL RESULTSAttendance Date DiscrepancyGraduation Date DiscrepancyField of StudyDiscrepancyDegree DiscrepancyMigration Document ReceivedEducation OnlyNational Criminal File Plus OnlySampleFelony Inc.MisdemeanorFelony Inc.Misdemeanor+SSNVEduc
16、ation+Felony Inc.MisdemeanorMeasure ResultsCapture the information that matters and let the data inform your decision-making.Target Decisional DriversDetermine whether those decisions are truly having an impact on your screening program.Adopt Best PracticesEliminate bottlenecks and streamline adjudi
17、cation efforts that arent delivering added value.76%13%4%2%State of the Industry:Part Five|Insights to Empower Positive Change|7WHAT YOU CAN DOInsight#4:Think Globally,Act LocallyMore customers are running global screening programs to mitigate risk,regardless of the country where a candidate will be
18、 working.YEAR-OVER-YEAR GROWTHRATIOS OF CHECKS TO ORDERS BY REGIONMore global ordersMore global checksAdapt to Local MarketContinue AdaptingASIA-PACIFICEUROPE MIDDLE EAST AFRICA 2018 20192018 2019WHAT YOU CAN DO1.10.90.80.60.10.30.30.40.040.1EmploymentCriminalGlobalSanctionsEducationAddressIdentityC
19、reditFinancialRecords&RegulatoryReferenceEmploymentGapEmploymentCriminalGlobalSanctionsEducationAddressIdentityCreditFinancialRecords&RegulatoryReferenceEmploymentGap1.71.00.70.90.70.30.40.10.30.38%11%Establish Global StandardsDetermine what matters to your organization and implement those practices
20、 globally.Adjust for Local PracticesFine tune your program to account for legal and practical differences in-region.Review RegularlyWork with your account manager to stay up-to-date and regularly refine your program.The checks clients are choosing to run varies depending on the region.Some regions s
21、aw year-over-year shifts in the checks being run.Lean on your account manager to keep you informed of shifts.State of the Industry:Part Five|Insights to Empower Positive Change|8WHAT YOU CAN DOInsight#5:Different Roles Need Differentiated ScreeningWHAT YOU CAN DOCRIMINAL RETURNED RECORD RATE AND DRU
22、G TEST POSITIVES BY INDUSTRYUNDERSTAND PEER PERFORMANCESCALE PACKAGES TO NEEDS LEARN THE LANDSCAPECustomers are becoming more sophisticated in their screening practices,differentiating screening practices based on roles by risk,urgency and geography.Understand Peer PerformanceBenchmark to make more
23、confident decisions about program and policy changes.Scale Packages to NeedsIdentify and implement the packages that work best for your organization.Learn the LandscapeKnow how regional differences can impact your results and plan accordingly.EducationInsurancePublic AdministrationHealthcareTechnolo
24、gyHospitalityReal EstateOther ServicesBPO/Call CentersRestaurantsManufacturingFinancial ServicesBusiness ServicesOil and GasRetailStaffingConstructionTransportation0%1%2%3%5%4%6%7%8%9%10%Drug Test Positive%Returned Record Rate%Benchmarking metrics to industry peers enables clients to make more confi
25、dent decisions about program and policy changes.Screening packages can accommodate varying levels of sensitivity across job roles.The average number of packages among First Advantage clients is 4.25.A unique geographic hiring footprint can impact background screening metrics like turnaround time and
26、 the criminal returned record rate.State of the Industry:Part Five|Insights to Empower Positive Change|9WHAT YOU CAN DOInsight#6:Marijuana“In 2020,U.S.businesses need to stay apprised of new and changing legislation concerning pre-employment marijuana testing like that recently put in place by New Y
27、ork City and Nevada.”Josephine Kenney,Chief Global Compliance Officer,First AdvantageWHAT YOU CAN DOKeep Up With Industry ShiftsFollow the market to determine if your program is aligned with best practices.Understand Marijuana RisksReview the data to understand what the risks actually are for your b
28、usiness.Measure Marijuana ImpactBe aware of how marijuana impacts your candidate pool.UNDERSTAND THE RISKSKEEP UP WITH INDUSTRY SHIFTSMEASURE MARIJUANA IMPACT35%of 2019 survey respondents say that marijuana positivity does not disqualify candidates from employment.Thats an increase from 23%of 2018 r
29、espondents.35%In 2019,3 out of every 100 drug tests performed were positive for marijuana.Marijuana was present in more than 80%of all non-negative drug tests.A First Advantage study found that candidates failing drug tests were more likely to return criminal records than candidates who passed.PASSE
30、D DRUG TESTFAILED FOR MARIJUANAFAILED FOR OTHER DRUGS14%1.6%Any criminal recordAny criminal recordAny criminal recordFelonyrecordFelonyrecordFelonyrecord27%3.7%50%8.2%State of the Industry:Part Five|Insights to Empower Positive Change|10WHAT YOU CAN DOInsight#7:Extended Workforce and the Gig Economy
31、Customers are becoming more sophisticated in their screening practices,differentiating screening practices based on roles by risk,urgency and geography.WHAT YOU CAN DOGet MobileMeet your candidates where they areon their mobile devices.Ensure Contractor ComplianceApply standard screening criteria ac
32、ross your extended workforce.Protect the Brand with MonitoringKeep screening“turned on”through alerts on new criminal activity.GET MOBILE ENSURE CONTRACTOR COMPLIANCE PROTECT THE BRAND WITH MONITORINGBusinesses are accommodating candidates mobile-centered lives.Use of First Advantages mobile applica
33、tion for collecting candidate background screening data increased by 147%in 2019.In 2019,over 460 clients screened almost 450,000 contractors,temporary workers and other non-employees using First Advantage XtdForce.First Advantage currently monitors over 1 million active employees through criminal r
34、ecords monitoring.J F M A M J J A S O O N D J F M A M J J A S O N D250200150100500MOBILE APPLICATION ORDERS 2018-2019State of the Industry:Part Five|Insights to Empower Positive Change|11WHAT YOU CAN DOInsight#8:Technology is Accelerating the Pace of ChangeTechnology solutions abound and hold the po
35、tential to transform the hiring process,but navigating the complexity and realizing the opportunity can be daunting.WHAT YOU CAN DOPrioritize Highest Impact AreasDetermine what area of your program will benefit the most and start there.Dont Lift and ShiftOptimizeFine tune your program to maximize yo
36、ur results.Design for SustainabilityAdopt the technologies that will benefit your program over the long-term.APPLICATIONSCREENINGADJUDICATIONMONITORINGCandidate-friendly,mobile-optimized tool(Profile Advantage)collects consent forms and required documents efficiently.1,600+active bots throughout pro
37、cess improve speed,ensure flawless quality and minimize costs.Automated adjudication removes manual touches so screening results can be scored quickly and consistently.Manage ongoing risk through relevant alerts post-hire.Harness vast amounts of data to perform analytics that enhance screening progr
38、am.Focus on Improving Speed,Quality,Cost Efficiency and ScalabilityState of the Industry:Part Five|Insights to Empower Positive Change|12WHAT YOU CAN DOInsight#9:Impact of COVID-19 on ScreeningThe speed,magnitude and breadth of the impact of COVID-19 on pre-hire volume across industries has been sig
39、nificant.While the vast majority of verticals and customers rapidly decelerated hiring,a few industries and customers thrived.WHAT YOU CAN DOAssess How Normal Process Needs to ChangeDetermine how your business can maintain success while protecting employees.Stay InformedKeep abreast of best-in-class
40、 screening choices and know your options.Utilize Ready2WorkImplement flexible screening choices to keep your workforce moving.Adapt with Virtual Drug TestLeverage new,virtual options to continue drug screening in the new normal.Complete Self-AssessmentEnsure your workforce is preparedwhether at home
41、 or on-site.KEY QUESTIONS TO UNDERSTAND IMPACTSpeed Volume Froze in Last 2 Weeks of MarchMagnitude Varied by Industry and ClientRoles Impacted Drivers,Healthcare Workers and Warehouse Rose;Almost All Others DeclinedDuration Early Signs of Recovery EmergingSHORT-TERM WINNERS AND LOSERSDIVERGENCE OF C
42、USTOMERS WITHIN VERTICALSTransportation,Retail and Call Centers Grew Rapidly While Other Verticals Saw Significant Decrease in VolumeEven Within Industries,a Small Group of Customers(20%)Growing While Majority of Customers Volume DecliningIMPACT BY VERTICAL%OF CLIENTS UP/DOWN YTD VS PRIOR YEAR40%20%
43、0%-20%-40%-60%-80%-100%TransportationRetailStaffingBusiness SvcHealthcare22%-78%-84%-81%-81%-76%16%19%19%24%200%150%100%50%0%-50%-100%-150%TransportationRetailCall CentersInsuranceStaffingBankingManufacturingHealthcareFinancial SvcOil&GasRestaurantsBusiness SvcTechnologyEducationNon ProfitHospitalit
44、y152%68%18%-96%-77%-60%-60%-58%-55%-51%-36%-36%-35%-31%-24%-10%State of the Industry:Part Five|Insights to Empower Positive Change|13WHAT YOU CAN DOInsight#10:What Does the Post-COVID World Look LikeThere are known knowns;there are things we know we know.We also know there are known unknowns;that is
45、 to say we know there are some things we do not know.But there are also unknown unknowns the ones we dont know we dont know it is the latter category that tend to be the difficult ones.”DONALD RUMSFELDFormer U.S.Secretary of DefenseWHAT YOU CAN DOPOSSIBILITIESPOTENTIAL IMPACTPrepare for UncertaintyP
46、lan tothebest of your ability for every outcome.Second Wave COVID-19Expanded Work From HomeEconomic RecessionEvolving Gig EconomyCOVID AssessmentBusiness Continuity Plan StrategyVirtual Drug TestingWork From Home AssessmentUnderstand Risks and Define ExpectationsUnable to Verify Employment at Closed
47、 BusinessesIncreased SelectivityCandidates Seek Security While Customers Seek FlexibilityAssess Readiness Identify how you can modify your screening program to account for closed courts and businesses.Focus on Resilience Consider how contract and gig workers can help supplement your extended workfor
48、ce.State of the Industry:Part Five|Insights to Empower Positive Change|14WHAT YOU CAN DOKey Takeaways020604PACKAGE OPTIMIZATION:TAILOR YOUR PACKAGES TO FIT YOUR ROLESUTILIZE MONITORING:MANAGE RISK POST-HIRE AS WELL AS PRE-HIREPREPARE FOR UNCERTAINTY:DEVELOP FRAMEWORK FOR RESPONDING TO CHANGING ENVIR
49、ONMENTADJUDICATION:REDUCE TIME-TO-HIRE AND ELIMINATE NON-VALUE-ADDED WORK FOR DECISIONALSMANAGE RECOVERY:ASSESS READINESS AND ADAPT TO EVOLVING SITUATIONHARNESS TECHNOLOGY:STRATEGICALLY DEPLOY TECHNOLOGY TO IMPROVE SPEED AND QUALITY030501State of the Industry:Part Five|Insights to Empower Positive Change|15 2020 First Advantage.All rights reserved.