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1、1Healthcare&Life Sciences World of Work 2023 Outlook Manpower|Experis|Talent SolutionsGlobal Insights$29.1 BillionFUNDED FOR DIGITAL HEALTH COMPANIES IN 202178%OF EMPLOYERS HAVE DIFFICULTY FILLING ROLES BECAUSE OF LACK OF SKILLS78xTELEHEALTH USAGE INCREASE DURING THE PEAK OF COVID-192ContentsINTRODU
2、CTIONCONCLUSIONAn Rx for New TechnologyTREND ONEThe Digital Doctor Is InTREND TWOThe Diagnosis is Talent ScarcityTREND THREEBig Tech Sees Big OpportunitiesTREND FOURGood M&A Keeps the Doctor AwayTREND FIVEMaintain Supply Chain HealthTREND SIXKeep a Pulse on Changing Consumer BehaviorTREND SEVEN3As t
3、he world begins to recover from the COVID-19 pandemic,leaders in the global healthcare and life sciences industries are facing many of the same pre-pandemic challenges,but the pace of change is accelerating.This ManpowerGroup Global Insights report examines the top seven key global trends to help C-
4、suite leaders answer the big questions.What is changing in the consumer and business landscape,and how are the industry leaders positioning themselves for differentiation and improved patient outcomes?Which areas of digital transformation show the greatest opportunities for ROI when deploying limite
5、d IT resources?How are organizations working to overcome the challenge of persistent global talent scarcity?INTRODUCTIONTREND ONETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSION4An Rx for New TechnologyDigital transformation innovation and adoption is accelerating within the he
6、althcare&life sciences industry as key players throughout the value chain seek to improve the effectiveness and efficiency of their value propositions.Increasing investment in digital transformation:70%of organizations in the healthcare industry increased spending in digital investment,60%are adding
7、 new digital projects while 42%are accelerating some or all their digital transformation plans BDO Growing Consensus on AI Potential:81%of life sciences business leaders say they want their organization to invest more aggressively in AI technology KPMG Robotic Process Automation(RPA):Use of RPA and
8、AI to eliminate manual data entry tasks is projected to increase and it is estimated the technology could save an average healthcare worker up to 93 minutes of manual work each day OliveAIWorkforce Implications:Underscores the need to scale efforts to find and retain skilled IT and engineering talen
9、t Upskilling/reskilling needed to help current employees fully leverage emerging technologies C-Suite leaders must consider how these disruptive technologies will impact their future business models,organizational design and long-term workforce needsROBOTICS AND AI COULD SAVE AN AVERAGE HEALTHCARE W
10、ORKER UP TO 93 MINUTES OF MANUAL WORK EACH DAYINTRODUCTIONTREND ONETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSION5The Digital Doctor Is InThe COVID-19 pandemic dramatically accelerated the growth of new forms of digital patient care.This is still a new and evolving global opp
11、ortunity for business growth and more accessible care for patients.Exponential Growth in Telemedicine:Telehealth usage increased 78x during the peak of the COVID-19 pandemic.In 2019,annual revenues of US telehealth players were an estimated$3 billion;with the acceleration of consumer and provider ad
12、option and the extension of telehealth beyond virtual urgent care,up to$250 billion of current US healthcare spend could be virtualized McKinsey Growing Investment in Virtual Patient Care:Venture funding for digital health companies was a record-breaking$29.1 billion in 2021.Comparatively,there was$
13、14.9 billion invested in 2020 and$8.2 billion invested in 2019 RockHealth More Focus on Improving Digital Patient Experience(PX):A recent report on patient experience found that 78%of patients said they want to be able to engage with healthcare systems on their preferred channel.Additionally,84%said
14、 its important that their“customer service issues are solved quickly and accurately”with their healthcare provider,and 75%said they are more loyal to healthcare providers that focus on improving their patient experience.Forbes Workforce Implications:Need for skilled talent to continue scaling and im
15、proving telemedicine solutions that emerged during the COVID-19 pandemic Growing industry need for talent in software/app development,user experience(UX),cyber security,and quality assurance(QA)Upskilling/reskilling support needed to help current workforce fully leverage emerging technology and cont
16、inue driving innovationTELEHEALTH USAGE INCREASED 78X DURING THE PEAK OF COVID-19 PANDEMICINTRODUCTIONTREND ONETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSION6Workforce Implications:Explore opportunities to upskill/reskill new talent more efficiently to close growing gaps Wome
17、n represent 70%of the global healthcare workforce,so it is critically important to ensure you offer a differentiated Employer Value Proposition(EVP)to attract and retain them Reinforces the importance of strategic workforce planning to optimize recruitment and retention of skilled IT talent to drive
18、 automation/process efficiencies which reduce burnout and improve patient outcomesOF EMPLOYERS IN THE HEALTHCARE&LIFE SCIENCES INDUSTRY SAY THEY ARE HAVING DIFFICULTY FILLING JOBS DUE TO A LACK OF SKILLED TALENT78%The Diagnosis is Talent Scarcity The COVID-19 pandemic also helped to bring a greater
19、focus on the heroic work of frontline healthcare workers.However,it has also raised greater awareness of a global talent shortage and increasing burnout that is even driving some workers to leave the industry.Employers Struggling to Find the Talent they Need:78%of employers in the Healthcare&Life Sc
20、iences industries say they are having difficulty filling jobs due to a lack of skilled talent Manpower Employment Outlook Survey Q2 2023 Global Talent Scarcity Expected to Persist:The global healthcare workforce shortage will grow to 10 million by 2030,with particularly serious impacts in developing
21、 countries World Health Organization(WHO)Frontline Workers are Burnt Out:In the wake of the COVID-19 pandemic,52%of nurses and 20%of doctors in the US are considering leaving the healthcare profession due to burnout New England Journal of Medicine INTRODUCTIONTREND ONETREND TWOTREND THREETREND FOURT
22、REND FIVETREND SIXTREND SEVENCONCLUSION7Big Tech Sees Big Opportunities Major tech players such as Amazon,Microsoft,Google,and Oracle are becoming increasingly active in healthcare.Investments,strategic partnerships,product development and M&A activity are all on the rise as each tries to grow their
23、 respective market share.Big Tech Inroads:Amazon is leveraging its scale to enter the healthcare market,launching pharmacy services in 2020 and recently acquiring health care provider One Medical in a$3.9 billion deal Bringing Scale to Primary Care:In response to growing competition in their core bu
24、siness,traditional pharmacy market leaders such as CVS and Walgreens are increasingly investing in primary care services to leverage their scale and find new opportunities for growth WSJ Consumer Electronics Become Medical Devices:Apple is actively seeking opportunities to utilize and monetize its r
25、apidly growing collection of user health data collected from its devices.In particular,the latest versions of the Apple Watch are increasingly becoming medical devices capable of identifying chronic health conditions over time Scaling and Improving Digital Patient Experience:Oracles recent$28.3 bill
26、ion acquisition of Cerner,the worlds second largest provider of Electronic Health Record(EHR)technology,is one example of growing competition to create a better digital patient experienceWorkforce Implications:Skilled technical talent needed to fully leverage growing use of Internet of Things(IoT)de
27、vices and big data to improve patient care and outcomes Traditional pharmacy expansion into primary care will require strategic workforce planning to overcome persistent talent scarcityMAJOR TECH PLAYERS SUCH AS AMAZON,MICROSOFT,GOOGLE,AND ORACLE ARE BECOMING INCREASINGLY ACTIVE IN HEALTHCAREINTRODU
28、CTIONTREND ONETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSION8Good M&A Keeps the Doctor Away As many highly profitable patents expire,a growing number of pharmaceutical industry leaders are pursuing strategic acquisitions to continue driving innovation.They are also exploring
29、divestitures of non-core business units to cut costs.The trend is characterized by a shift from Big Pharma to Focused Pharma.Need to Offset Growing Cost of Expiring Patents:In the coming years,the patents for many popular and highly profitable drugs will expire.For example,the expiration of a popula
30、r cancer drug in 2028 will impact$21 billion in annual sales for a single manufacturer WSJ Using M&A to Drive Growth:As a result,M&A activity is on the rise with major acquisitions from global leaders such as Pfizer,Merck and Bristol Myers Squibb Building Focus with Strategic Divestures:Since 2019,m
31、any of the industrys largest players,including Eli Lilly,Merck,Novartis,and Pfizer,have divested or spun off noninnovative pharmaceutical assets,such as established medicines and generics,and nonpharmaceutical assets in consumer health,animal health,and medical technologies McKinsey Workforce Implic
32、ations:Continuous strategic workforce planning and change management needed to minimize the impact on employees Focusing on innovation will make the recruitment and retention of highly skilled talent a critical business priority Accelerating pace of change will create increased need for scaled solut
33、ions for upskilling,reskilling,and outplacementEXPIRING PATENTS AND THE CHANGING BUSINESS LANDSCAPE WILL CONTINUE TO DRIVE M&A ACTIVITYINTRODUCTIONTREND ONETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSION9Workforce Implications:Strategic workforce planning is needed to determin
34、e proximity to adequate talent pools Scaled upskilling/reskilling needed to ensure newer manufacturing workers are properly trained in Good Manufacturing Practice(GMP),safety and regulatory complianceOF GLOBAL SUPPLY CHAIN EXECUTIVES SAY THEY WANT TO MAKE THIER SUPPLY CHAINS FAR MORE FLEXIBLE,AGILE
35、AND RESILIENTMaintain Supply Chain Health Disruptions during the height of the COVID-19 pandemic exposed vulnerabilities in the global Healthcare&Life Sciences supply chain.In particular,they are now reexamining decades of supply chain globalization and consolidation which have delivered significant
36、 cost savings but minimal redundancy when any part of the chain is disrupted.A Massive Shift:In the US alone,the Food&Drug Administration(FDA)recently estimated 88%of active pharmaceutical ingredient manufacturing had shifted to other countries in the previous decade.Estimates to reshore production
37、to a new facility in the US requires an investment of$300 million to$2 billion and up to five years for construction and regulatory approvals EY Complicated by Geopolitics:COVID-19,rising trade tensions,and production disruptions from lockdowns exposed the vulnerability of overreliance on supply cha
38、ins in China.To a lesser extent,sanctions related to the Russia-Ukraine war are also complicating supply chains But Leaders See Current Urgency:93%of global supply chain executives say they want to make their supply chains far more flexible,agile and resilient McKinsey Must Overcome Skilled Talent S
39、carcity:78%of Healthcare&Life Sciences employers today say are struggling to find skilled talent.With talent scarcity projected to persist in the future,finding skilled talent will be an essential component of efforts to scale up or localize critical supply chains Manpower Employment Outlook Survey
40、Q2 202393%INTRODUCTIONTREND ONETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSION10Keep a Pulse on Changing Consumer Behavior In addition to the rapidly changing business megatrends,consumer behavior is changing.They have seen an increased focus on speed,convenience,transparency,
41、engagement,and digital experience and expect the same from their healthcare experience.They also expect leadership on important Environmental,Social,and Governance(ESG)issues such as sustainability and health equity.Increased Industry Focus on ESG:88%of biopharma companies plan to increase ESG inves
42、tments,which is higher than the overall average of 81%BCG Consumers and Businesses Calling for Health Equity:76%of business leaders believe health equity should be incorporated into their ESG strategy WEF/Deloitte Digital Experience Impacts Patient Retention:50%of consumers say a poor digital experi
43、ence from a healthcare provider“ruins their entire experience with that provider”while 39%say a good experience“has a major influence on my experience with a healthcare provider”AccentureWorkforce Implications:Integrate ESG leadership into your EVP to aid recruitment and retention,particularly with
44、younger workers Upskill/reskill frontline workforce to effectively leverage and promote digital patient tools Skilled QA and customer service talent needed to continuously improve digital patient experience50%50%OF CONSUMERS SAY A POOR DIGITAL EXPERIENCE RUINS THEIR ENTIRE EXPERIENCE WITH A HEALTHCA
45、RE PROVIDERINTRODUCTIONTREND ONETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSION11With valuable lessons learned from recent years and a global pandemic,Healthcare&Life Sciences employers are simultaneously navigating dramatic changes to their businesses and the world of work.Ad
46、vances in automation and continued digital transformation have the power to significantly improve outcomes for patients,but the industry must first overcome persistent talent scarcity to ensure they have the human capital needed to successfully lead future innovation.In ConclusionINTRODUCTIONTREND O
47、NETREND TWOTREND THREETREND FOURTREND FIVETREND SIXTREND SEVENCONCLUSIONAbout Us-ManpowerGroup(NYSE:MAN),the leading global workforce solutions company,helps organizations transform in a fast-changing world of work by sourcing,assessing,developing,and managing the talent that enables them to win.We
48、develop innovative solutions for hundreds of thousands of organizations every year,providing them with skilled talent while finding meaningful,sustainable employment for millions of people across a wide range of industries and skills.Our expert family of brands Manpower,Experis,and Talent Solutions
49、creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for 75 years.We are recognized consistently for our diversity as a best place to work for Women,Inclusion,Equality,and Disability,and in 2023 ManpowerGroup was named one of the Worlds Most Ethical Companies for the 14th year all confirming our position as the brand of choice for in-demand talent.Career TransitionCareer ManagementTalent ResourcingWorkforce ManagementWorkforce Consulting&AnalyticsTop Talent AttractionGlobal Workforce Solutions for Healthcare&Life Sciences